Sennheiser Customer Service

User Reviews, Ratings and Comments

Sennheiser customer service is ranked #54 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 70.89 out of a possible 200 based upon 7 ratings. This score rates Sennheiser customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Sennheiser

    Customer Service Scoreboard

    • 70.89 Overall Rating
      (out of 200 possible)
    • 6 negative comments (85.71%)
    • 1 positive comments (14.29%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 10.0 Issue Resolution
    • 2.8 Reachability
    • 2.0 Cancellation
    • 6.0 Friendliness
    • 7.5 Product Knowledge

Add your review!

Posted by Anonymous


Sennheiser 800 number for support is incomplete on the internet. Is missing a digit.

Posted by coryr1000


I have been trying to send back a pair of earbuds under warranty for almost 2 weeks now. I get no response from emails I send and I tried a different way today through their website but have no confidence in them. They seem to have everything set up so you'll be so frustrated you give up!

Posted by BOB


Headphones Donot Live Up To Description Advertised Reception 328 Feet Can't Get 30 Feet Second Set Same Problem.
After All Complaining And Not Answering Calls And Emails 30 Days Are Up.
Refusing To Refund Money
Donot Purchase From This Company

Posted by Nevaran


I have tried contacting them via their site's contact form but I have not been responded to in 2 weeks now.

The earpads of my HD598 Cs headphones started to dissolve in random places and there is no one to contact about replacements using the 2 year warranty that im "supposed" to have

Posted by Anonymous


HD205 headphones-skinny, cheap, invisible cable , lead to my desk being wrenched off table top. Your pathetic �£1-materials saving cost me �£500-. Thanks!! and the vocalist had a pleasant afternoon with a broken arm in A&E. Use your brain-damned good sound, just make your cable stripey, and visible. Imagine we don't all have as good an eyesight as you directors, and time and motion clever dicks-if you would like us to keep buying/recommending YOUR products that is, without the incursion of legal bills. Just as well it wasn't last week, would have taken you to the cleaners, and given the money away at next years Glastonbury. I use your product through CHOICE of sound. At least wake the design team up occasionally, and get them to splash out on 17-cents worth of stripey-VISIBLE tape to wrap around your cheap, skinny cable. Shame. Good sound, cheap cable.

Posted by Anonymous


they say to press 3 for tech support but automated voice says she does not reckognize your question

Add your review!

Posted by Anonymous


It worked just fine. I got very helpful, friendly and UNITED STATES BASED (hooray) support.

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Contact Information
Customer Service
877-736-6434

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Sennheiser Manuals
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