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Sharp

Customer Service Ratings and Comments

Sharp is ranked #111 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.27 out of a possible 200. This score rates Sharp customer service and customer support as Disappointing.

NEGATIVE Comments

15 Negative Comments out of 18 Total Comments is 83.33%.

POSITIVE Comments

3 Positive Comments out of 18 Total Comments is 16.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Sharp air condition customer service (Alraby) in Egypt is the very bad and I would not buy any Sharp products because of them. The qulaity of the product is not up to the international standard too, it could be good for the Egyptian market but not good to Expat.

    Anonymous 8/18/10 6:50AM

  • purchased portable a/c CV-10-MH cost over $400 not 2 months ago. Won't cool a little 10X15 room; suppose to cool 400-500 sq ft area. Finally after 10-15 tries got thru to their customer service number listed on the manual. Told me I needed to contact their service center aqt 877-550-0341 and schedule service. Well, that company does NOT service my area and could not tell me who did, just call back to Sharp. Of course now I get no answer.

    txlady 7/27/10 1:54PM

  • Sharp's customer service line is the bane of my existence. I hate them all. Absolutely horrible. I will never buy a Sharp product and I despise that the fact that work requires me to call for technical assistance.

    Anonymous 7/8/10 5:52AM

  • We will never buy another Sharp product again. Our LC-42D65U TV is only a year and a half old and no longer works. Apparently, nobody at Sharp can help us or point us in the right direction for help. The custumor service representative with whom we spoke was extremely rude, did not seem to care about the problem we are having, and even told me that "I was wasting his time and my time". Seriously? Buyer beware.

    No TV ;( 7/6/10 4:56PM

  • We were watching our 46 inch LCD and the screen cracked. Had it for 6 months and we contacted sharp they sent someone out picked TV up and a week later got a call saying someone hit the screen no fixing and HA want to keep the Tv guess they are so cheap want mine for parts my advice never buy sharp products if you want service and their warranty program is a Lie.

    Anti Sharp 6/22/10 1:37PM

  • I luv the 65" sharp Aquos. the rebate however from the Budbowl in Feb. may have been a scam. There was a $300 rebate. They wanted the original upcs. I sent in the originals and now they say they never got the originals. How am I supposed to resubmit the originals if I already sent them? They won't accept copies I kept. Sharp says that it is a third party advertiser and they can't do anything about it. Duh...they are using your name! You are responsible if you agreed. They denied my claim. I can't trust a Sharp product any more if they can't stand up to their rebates.

    disappointed 5/4/10 2:50PM

  • I will never buy another sharp ever again. It is one thing when you have a inferior product to the competition, but when your customer service is incompetent that just doesn't make any sense. Sharp Customer service will set you up with a local service provider and then they will both start pointing the fingers at each other blaming each other for their incompetence. Returning my 42 and 52 inch and I am buying a Sony. Here I come Bravia.

    osc94 2/17/10 7:43AM

  • I have a SHARP AQUOS 42" LCD TV
    Model : LC42D64U
    It developed a green line down the middle after 24 months. SHARP says too bad, no warranty, no nothing. I bought the more expensive SHARP brand so I wouldn't be in this position after a couple of years. Buy a different brand that's my advce.

    unLucky 1/29/10 10:58AM

  • Your website, much like your products, is useless. Why does my brand new, so-called region free DVD player give me a region error message when this player was bought in the US and I am trying to play a US region movie? Why does your FAQ section not address this matter? Who do I speak with to address matter since your tech support does not seem to follow your advertised office hours? Why, when I finally got through to somone, did they have no clue what I was speaking about and disconnected me?

    Have you ever heard of false advertising?

    Thank you for ruining Christmas.

    I really hate Sharp and will NEVER buy another of your products.

    May you rot in h#ll.

    Anonymous 12/27/09 11:09PM

  • My experience with Sharp Canada has been very disappointing. Poor customer service. Still awaiting word from Sharp canada regarding my TV which is under warranty About a month and still waiting.

    Disappointed 12/18/09 5:33PM


  • My experience with Sharp has been the worst that I had ever had with any company
    and I have dealt with many different companies whos service I have been very happy with. Sharp gave me the ultimate run a round with seemingly no one who could resolve a matter. They do know how to transfer you to another department though.

    alfer 9/23/09 10:56AM

  • I bought a Sharp tv for my parents for Christmas and have had nothing but trouble w/it. When I called sharp customer service the person I spoke with was very rude and insolent. They refused to help me. To anyone who reads this and is considering buying a sharp product-don't. They do not stand behind their merchandise. I will never again purchase anything w/the Sharp tradmark

    vtessmer 8/10/09 8:03AM

  • I have had an open case with Sharp for the past 3 weeks on a faulty television I purchased from them. (The set is 5 weeks old). I was just informed that they won't do a thing about it and that there were no managers working that I could speak to.

    DB23 7/17/09 1:32PM

  • Tried to call Sharp's 1-800 number at 10:20AM EST (Which would be 9:20AM CST). Concering a repeating problem with one of their products.

    Their home page indicates that their hours of opperation for Saturday are 9:00AM to 7:00PM....I kept getting disconnected

    Why?

    Fred 6/6/09 7:26AM

  • The guy who helped me didn't help me at all. I had a simple question and I don't even think he was looking at the same CD player I was. I told him I couldn't see what he was talking about nor could my mom because I was trying to reset my CD player. So he basically blew me off and told me to go someplace an hour away from here to get my CD player fixed. I think it could have easily been fixed if there was someone else to help me. Now I have to figure out what I am going to do.

    Nerka10 5/14/09 11:05AM

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  • the gentleman who helped me did a great job.

    Anonymous 2/13/10 7:15PM

  • I have a 65inch LCD TV I bought in September '09. I noticed banding and horizontal bars on the screen. I started a case with Sharp on a Wed., they sent a repair tech on Fri., and with a followup call the following week it was determined that they would replace my 65" TV. Not only are they shipping me a new replacement TV, but will be sending me their newest version as mine is discontinued. Nothing but AAA++ service from Sharp. Excellent customer service and communication! Thank goodness for warranties!

    C65E77UM 12/18/09 5:18PM

  • The woman who helped me was wonderful! the service was quick and simple!

    Anonymous 1/7/09 1:00PM



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