Sharp

Customer Service Ratings and Comments

Sharp is ranked #57 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 59.60 out of a possible 200. This score rates Sharp customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 12 Total Comments is 75.00%.

POSITIVE Comments

3 Positive Comments out of 12 Total Comments is 25.00%.

Issue Resolution

Reachability

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Product Knowledge

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I will never buy another sharp ever again. It is one thing when you have a inferior product to the competition, but when your customer service is incompetent that just doesn't make any sense. Sharp Customer service will set you up with a local service provider and then they will both start pointing the fingers at each other blaming each other for their incompetence. Returning my 42 and 52 inch and I am buying a Sony. Here I come Bravia.
osc94 2/17/10 7:43AM
I have a SHARP AQUOS 42" LCD TV
Model : LC42D64U
It developed a green line down the middle after 24 months. SHARP says too bad, no warranty, no nothing. I bought the more expensive SHARP brand so I wouldn't be in this position after a couple of years. Buy a different brand that's my advce.

unLucky 1/29/10 10:58AM
Your website, much like your products, is useless. Why does my brand new, so-called region free DVD player give me a region error message when this player was bought in the US and I am trying to play a US region movie? Why does your FAQ section not address this matter? Who do I speak with to address matter since your tech support does not seem to follow your advertised office hours? Why, when I finally got through to somone, did they have no clue what I was speaking about and disconnected me?

Have you ever heard of false advertising?

Thank you for ruining Christmas.

I really hate Sharp and will NEVER buy another of your products.

May you rot in h#ll.
Anonymous 12/27/09 11:09PM
My experience with Sharp Canada has been very disappointing. Poor customer service. Still awaiting word from Sharp canada regarding my TV which is under warranty About a month and still waiting.
Disappointed 12/18/09 5:33PM
My experience with Sharp has been the worst that I had ever had with any company
and I have dealt with many different companies whos service I have been very happy with. Sharp gave me the ultimate run a round with seemingly no one who could resolve a matter. They do know how to transfer you to another department though.
alfer 9/23/09 10:56AM
I bought a Sharp tv for my parents for Christmas and have had nothing but trouble w/it. When I called sharp customer service the person I spoke with was very rude and insolent. They refused to help me. To anyone who reads this and is considering buying a sharp product-don't. They do not stand behind their merchandise. I will never again purchase anything w/the Sharp tradmark
vtessmer 8/10/09 8:03AM
I have had an open case with Sharp for the past 3 weeks on a faulty television I purchased from them. (The set is 5 weeks old). I was just informed that they won't do a thing about it and that there were no managers working that I could speak to.
DB23 7/17/09 1:32PM
Tried to call Sharp's 1-800 number at 10:20AM EST (Which would be 9:20AM CST). Concering a repeating problem with one of their products.

Their home page indicates that their hours of opperation for Saturday are 9:00AM to 7:00PM....I kept getting disconnected

Why?
Fred 6/6/09 7:26AM
The guy who helped me didn't help me at all. I had a simple question and I don't even think he was looking at the same CD player I was. I told him I couldn't see what he was talking about nor could my mom because I was trying to reset my CD player. So he basically blew me off and told me to go someplace an hour away from here to get my CD player fixed. I think it could have easily been fixed if there was someone else to help me. Now I have to figure out what I am going to do.
Nerka10 5/14/09 11:05AM

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the gentleman who helped me did a great job.
Anonymous 2/13/10 7:15PM
I have a 65inch LCD TV I bought in September '09. I noticed banding and horizontal bars on the screen. I started a case with Sharp on a Wed., they sent a repair tech on Fri., and with a followup call the following week it was determined that they would replace my 65" TV. Not only are they shipping me a new replacement TV, but will be sending me their newest version as mine is discontinued. Nothing but AAA++ service from Sharp. Excellent customer service and communication! Thank goodness for warranties!
C65E77UM 12/18/09 5:18PM
The woman who helped me was wonderful! the service was quick and simple!
Anonymous 1/7/09 1:00PM

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Contact Information

Customer Service
800-237-4277

Complete Sharp customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

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Company News

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