Sharp Customer Service

User Reviews, Ratings and Comments

Sharp customer service is ranked #141 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 52.15 out of a possible 200 based upon 78 ratings. This score rates Sharp customer service and customer support as Disappointing.

NEGATIVE Comments

64 Negative Comments out of 78 Total Comments is 82.05%.

POSITIVE Comments

14 Positive Comments out of 78 Total Comments is 17.95%.

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Viewing Sharp customer service complaints
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A microwave I purchased via Flybuys is faulty. Can't contact Flybuys, so contacted Sharp about it. They said it would take about 2 weeks for a courier to fetch it, then they would assess it & send me a new one - why does it take so long to arrange a courier?
Anyway 2 weeks later - no courier, no call from Sharp, I contact them again - they say they will arrange a courier. Now a further 1-2 week delay - what happened to the first courier request?
Then who knows how long to get the replacement. In the interim, I don't have a working microwave.
Sharp products used to be so good - what happened?

SharpMicrowave 5/9/13 5:52PM
Never Buy Sharp Product. Specially Refrigerator. I Have Send This Product In Their Service Center Three Times In Just 4 Months. All The Things I Kept Into It, They Just Gone. After Sending To Service Center They Don't Care. If I Call Them To Know The Delivery Date, Everyday They Tell Me That Today We'll Send It. But That Today Does Never Come.
1. Sharp Product Is Bad.
2. Sharp Customer Care Feed Back Is Very Bad.
So Before Buying A Sharp Product, Think It Again- Do You Have Enough Time Or Patience To Be Experienced Of This Same Things After Buying A Sharp Product By Your Own Money.

Anonymous 4/14/13 10:56PM
DO NOT BUY SHARP AQUOS
If this is the flagship of Sharp electronics, the company is doomed!!!!
The only Customer service that exists at Sharp Call Center is the Service the Customer does on Sharps behalf - all information goes into the call centre .... obviously none is assimilated or acted upon ...
------- STAY AWAY FROM SHARP-----

Anon 4/2/13 10:25AM
me too ive purchased a sharp tv 32 inches and have a factory defect on lcd i report the problem to sharp service center since october until now the replacement for lcd did not come,how can we be a good costumer to a sharp when they didnt be a good manufacturer,until now still waitng for a response from sharp center iloilo

Anonymous 3/19/13 9:49PM
the pits!!!! Outsourced call center is incompetent,

Anonymous 3/6/13 9:31AM
I am writing with regards to my aircon unit which i purchased at Gaincity on 29/06/10 ref to sales order number SORCS-20221133.
Recently, i complained to Gaincity (Singapore) about no cooling from the unit. Their technicians after checking claimed that there is a leak inside the compressor unit's
cooling coil hence had to be replaced with a new one which cost at $1900.

I am shocked and disappointed with the repair cost which i didn't expect at all. I trusted Sharp brand to be long lasting but eventually broke down prematurely. To be honest, i did not even utilize it adequately for the past 2 years or so. The technicians claim that SHARP's cooling coil is the most expensive and it is very rare for it to get spoilt. I am not sure if i am the most unfortunate person in singapore to have this issue but definitely i am disappointed.

During the time when it was freshly installed, I did complained to Gaincity regarding some foul smell emitting from the aircon unit. That was my first impression of the unit's quality.On top of it, now this problem had created so much stress and frustration.

Obviously, I am not going to pay so much to get it repair whereby purchasing a new unit is way much a better option. I am just curious to know, whether SHARP's product quality last only a couple of years?

Gurney 2/3/13 8:27PM
Sharp is supposed to be a leader in technology, but support is bad at best, especially online. No online tech support, FAQ's are barely intelligent and minimal at best. Just spent the last two hours trying to determine why Windows 7 won't show a Sharp PC-fax in the printers. Still working at it. XP, no problem.

jtpowderkeg 1/29/13 10:18AM
Terrible. Very difficult to reach a live person. There is no prompt for customer service when using the 1-800-be sharp number.

blahblah! 1/18/13 9:59AM
Sharp has the WORST customer service that I have ever delta with. I am leaving for CES tomorrow and let EVERYONE within voice they SUCK and don't buy anything from them!

Pi$$ed in Hawaii 1/8/13 9:16PM
Sharp have the worst customer service I have ever experienced. Their call centre doesn't seem to be able to contact any other areas to find out the progress of anything (maybe they just cant be bothered).
The 3 people i have dealt with so far seem to be very stupid, this is not just a language barrier (although that is a problem too), they are unable to understand the most basic questions.
maybe i am just being lied to, time will tell.
even if sharp made the best products, i would advise steering clear of them due to the risk of having to deal with their customer service

hello 1/6/13 10:23PM
Sharp is very slow in customer service, and more hanky panky, call there and here like government agency. Nobody want to settle the problem. 3 days without toner...just bought phostocopy machine 3 months ago.

MARA 12/12/12 6:10PM
I have a Sharp 60" T.V. purchased last year! The main boad went out under warranty and was replaced by Pinnacle Service! The main board again has failed a second time and nobody has these boards in stock and they tell me the may be out of production, period! I called this Sharp service tech number and the tech told me he couldn't produce these main boards out of thin air, as they too, do not have any in stock! Not to happy with Sharp right now!!!These boards must be defective and should be replaced for free or at least kept in stock!

toolman 12/4/12 12:18PM
I bought a 55" SHAPRP Aquos in 2009 and by 20011 the panel had "delaminted"-unrepairable! What did I get from SHARP?

Hours on the phone with the stupidest people on eart and finally-"tough luck buddy!"

That's not teh worst part--now they are sending me offers for new products!

joecurtin 11/16/12 2:12PM
Sharp is the worst tv.I bought 3 sharp tv's -26in-4years ago. Two tv's lost the picture at the same time.Sharp gave me the name of a repair place. They want $250 to repair each tv. You can buy a new one for a little more.Customer service is absolutely HORRIBLE. I will NEVER buy a sharp product again.

never again!!!! 10/27/12 3:50AM
MY TV IS NOT WORKING I HAVE BEEN COMPLAINING SINCE THE LAST FEW WEEKS AND I AM GETTING NO WHERE; THE TV KEPT SAYING IT KNEED TO GO ON DIGITAL I DON;T KNOW HOW TO DO SO

LCD 10/26/12 4:22PM
I bought an AQUOUS Blu-Ray player with Netflix capability. Right away it called for a Firmware update. It also said it wasn't connected to the internet which is crap because it had to search the internet to find out that it wasn't up to date. It would start downloading the update and quit after about 5% through. This happened every time. I called the Service desk and their solution was always "The servers are down. Wait a few days and try again". What crap. If the servers were down the machine, again, would not know there was an update to be had. So I found the update myself and loaded it onto a USB stick to install that way. Then it says there can't be more than one file on the stick. So I had to reformat the thing and load the program. No luck. Because I have a MAc the Mac installs a few hidden files. So I had to find a piece of crap Windoze machine to reformat the USB stick on that. Lo and behold it installed the new firmware just fine. But to make it work I had to restart the Blu-Ray machine several times. Then it still wouldn't link up to NetFlix because I'm in Canada! WTF? It turns out it will only link to NetFlix.com, not NetFlix.ca. So we here in Canada are screwed because Sharp won't allow the URL to be changed to NetFlix.ca and there is no way to do it yourself. Sharp can go to Hell in a hand basket. I'm spreading the word that their products suck so bad they've implode. I'll never buy one of their pieces of crap again!

thorn 10/22/12 9:27AM
I have a Sharp microwave that I have had for less than a year, and is now faulty. I have been calling Sharp for more than a week now and have been given little more than a run around. I have to keep calling them every time, even though I am promised a follow up within 24-48 hours. Not once have I received that follow up call. I am on the phone right now with a "supervisor" after being asked to call back later because no "agents" were available to discuss my case with me. I was just told by the "supervisor" that my unit wasn't eligible for a refund because the case log says that it is outside its 1 year warranty. It is less than 1 year old, it is still inside the parts and labor warranty. There is zero communication between "departments" and incompetence abounds. They have offered to exchange my unit - but I have requested a refund instead because I will not ever allow another Sharp product inside my home. For a second time now I was just told that I would need to call back because a customer representative wasn't available because they are too busy. I said no, that I wasn't hanging up until someone said they were cutting me a refund check today. So I am on hold, again. I have been on hold for the better part of an hour today - and this is my fourth call over a period of 9 days. Their "service" is appalling. Understaffed, under-trained, not customer-oriented.

CCoop245 10/19/12 10:12AM
My 60" Sharp Aquos flat screen tv is the worst purchase I've ever made. They stated that they are well aware of the known issue with their product and yet refuse to do anything about it. I would never purchase another Sharp product and would recommend you do the same. Custome service, which is a call center, doesn't care at all and only offer refurbished TV's or a brand new one which would cost $1,215.00. Are you kidding! I've owned the TV for only 2 years and that's their solution to a KNOWN issue they've been having. Worst customer service I've ever experienced!

Stephanie 10/6/12 7:58AM
I bought a 60" Sharp LED TV which seemed to be fine at first. It shortly developed smudges (dark areas in each corner of the screen and smaller smudges started appearing across the top and bottom of the screen. I sent and email and they requested photos and receipt. I sent those and they came back and said the TV was working within specified perameters. I have never seen this with other brands of TV I have had and am very disappointed with Sharp and their customer support. I will never buy another Sharp product again.

hd107a 9/22/12 9:44AM
Sharp is a nightmare. Long story short, I've been without my 6 month old 60" Aquos TV since July 18th. A refurbished model is allegedly on the way. The customer service at Sharp is the worst I've ever experienced. They are unresponsive, uncaring, and there's no one that has any power whatsoever to make things happen. Add to that the fact that one of their upper line televisions failed within 7 months. I went with the Sharp because I thought I was getting a superior product...Will never buy Sharp again.

cheater6 9/6/12 5:17PM
very bad customer support, waiting technicat visit for more than 2 weeks even manager their can't do anything although AC is still under warranty

very bad process to get any feedback, the worst support i have ever seen

FINS 9/4/12 4:28AM
I contacted Sharp Aquos Advantage because the smartCenter never worked since 60" TV purchased a month ago. The staffs answered my call had very bad service attitude and very little knowledge about how the TV should work. For a month, they told me different causes and resolutions including the server problem so just wait a few days, the firmware version problem so they will send instructions and firmware to me but never did, try manufacture reset, ... lastly the staff told me to change my WIFI security setup. Very frustrated and finally I had to insist to escalate to manager to get the WIFI unit of the TV to replace. Once the WIFI unit is replaced, the smartCenter works. One month of dealing with Aquos Advantage is way too much!!

jjfann 8/8/12 1:06PM
Very bad culture in India by Sharps Indian Unit i.e SBSIL. Especially in western region pune.
Manager is the most shameless and charectorless person one can ever met.The manager has destroyed the future of so many fresh graduates by playing dirty politics and saving his own ass infront of manager.He is very ill-capable of doing business and blame it on the employee.
VERY BAD CULTURE DONT JOIN SBSIL DEVIL COMPANY.

Annoynmouspune 8/8/12 7:06AM
My company has an all singing all dancing fancy sharp printer photocopier scanner etc. When it was serviced last year it was updated by sharp employees. When we came to change the toner on monday an error message came up. I rang and explained the situation and was told someone would be out that day. Rang the next day after no one arrived to be told they would be out that day. Instead of coming out i get a phone call saying we have put the wrong toner in. I explain that its the only toner we have been given by them to be told its their mistake that they didnt give us new ones when they serviced the printer, and they assured me they would get them delivered in 24 hours (arriving today). I ask in the building if anyone has the correct toner until it arrives, as we have the same printer, to discover that ALL of the toners we have been given are incorrect. I call today as it is now over 24 hours to be told that they do not send deliveries to our site and they only ordered it last night and have posted it and cannot guarantee it will be here by the end of the week. When i point out that as a business we cannot be without a printer for a week, i get the response that i should have ordered new toners before they ran out. I had to explain the situation AGAIN about it being THEIR mistake and that we actually have 3 toners here but they are the wrong ones because we were not provided new ones to be told that they will not deliver the toners we have to wait. The whole experiance i have had with customer services has been poor. The employees sent out to fix the printers dont seem to communticate with the office, hence why the toners were ordered last night and not in the morning, and the staff at the call centres sound bored, are rude, and want to get you off the phone as quickly as possible. Really not impressed.

Anonymous 8/8/12 4:44AM
I purchased a LED-based television for my conference room. Withing 1 week of installation, the screen had a blue line in the vertical direction permanently. The unit has under 30 hours of usage. Contacting customer support was a back and forth issue. Finally they contacted me telling me that the warranty on the unit was void due to it being used in a commercial environment. What? The unit has no usage and they refuse to honor their warranty because it sits in a dark conference room most of the day? Come on!!!

Danny 6/6/12 11:36AM

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They were awesome! It's a great product, the 800 number was easy. Had to call back after I changed the security seeing on my router. They picked right up where we had left it of and problem solved!

hamongog 2/6/13 4:43PM
Our Sharp service tech is the best there is around our town. He is always on time and always gets back to us quickly with answers to our problems and even helps us out with other products in our shop that he doesn't have to do such as computer support and looking at other printers for us. I wish all service techs were like him.

Anonymous 10/15/12 8:17AM
Called to ask question about an older sharp aquos and Greg answered my questions quickly and concise. Really appreciated you Greg. Thank You

luvnevada 7/5/12 5:56PM
Called to replace a remote control device that the dog somewhat destroyed. Talked with Katherine in Illinois and was able to relace the remote quickly and was left very satisfied as for the entire experience.

jberkoff 6/23/12 6:34AM
Great customer service. Though the operator didn't know how to deal with my wifi issue he took the time to ask around and eventually found the problem. I can deal with a 10 minute call.

Anonymous 4/26/12 5:14PM
I purchased a 60" Sharp Aquos in July 2010 and yesterday evening and this morning could get sound but no picture. I called Verizon FIOS and they claimed it was the television. I called Sharp and the techs walked me through a troubleshooting which showed it was not the TV at all. Thank you for the excellent customer service. I was tremendously relieved to discover that it was not my TV. And am extremely grateful for your help.

HOL3 3/19/12 7:14AM
2 month old Aqous blacked out screen. Called customer service. Refered me to local repair shop. Came to repair TV (with parts) but couldn't even get the back cover off. Took to shop. 3 days later discovered they had wrong parts. Reordered. New parts arrived a week later, repaired, tested and returned. Pretty good service for an over the phone diagnostic. Sharp followed up almost daily with phone calls and status of repair. A week after repairs completed Sharp again called to see if I was satisfied. Pretty Damn Good Service!

the fire guy 8/7/11 11:04PM
I was extremely impressed with the customer service i received today. The employee I spoke with was incredibly friendly, patient and best of all, solved my problem! I got on the phone with a live person in a matter of seconds (maybe a minute) who was very knowledgeable and helpful.

Anonymous 4/27/11 10:00AM
I have a LCD 46 (LC46LE810UN) and had a communication failure with ATT box on HDMI cable. The fix you put on my TV worked perfectly.

Thank You!!

rich10103 2/24/11 11:15AM
Spoke with Joshua C. - very polite... helpful yes - i suppose, basically just gave me the service center to look at a projector going bad.

JT 1/25/11 11:23AM
The man i spoke with through calling customer support was more than helpful. Got my problem fixed and he knows what hes doing. I want to acknowledge his perfect work so my name is Jutsus Patrick and i called at 11:34 am, sunday the 23rd. My problem was with the audio on my aquos lcd tv. i hope you can look that up and give him the credit he deserves.

Justus Patrick 1/23/11 10:22AM
the gentleman who helped me did a great job.

Anonymous 2/13/10 7:15PM
I have a 65inch LCD TV I bought in September '09. I noticed banding and horizontal bars on the screen. I started a case with Sharp on a Wed., they sent a repair tech on Fri., and with a followup call the following week it was determined that they would replace my 65" TV. Not only are they shipping me a new replacement TV, but will be sending me their newest version as mine is discontinued. Nothing but AAA++ service from Sharp. Excellent customer service and communication! Thank goodness for warranties!

C65E77UM 12/18/09 5:18PM
The woman who helped me was wonderful! the service was quick and simple!

Anonymous 1/7/09 1:00PM

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