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I purchased a 70 inch LED set 2.5 weeks ago. 2 days aftyer getting it home I noticed a major defect on teh screen. best Buy sent a technician within 3 days and they stated the set cannot be fixed. they told me I should have a RA number he has to get from Sharp by early the following week so I can replace the set. he never got that number so I called Sharp. They now have a huge new list of items to be sent to them so they can take it before committee to decide if my set should be replaced.
This was news to best Buy who has been trying to interviene on my behalf. Now 2.5 weeks later, I just want this piece of crap out of my home and I will NEVER AGAIN buy anything from Sharp. They have treated me with utter contempt and Best Buy with outright hostility. STAY AWAY from Sharp and save yourselves the hassle of your life.taxman 12/2/13 10:16AM
do not buy as sharp tv AQUOS they are
a piece of junk. Sound go's and come's
now the picture will go off for a couple of seconds and come back onMark 11/21/13 10:38AM
I don't think I could give this one star !!! I just got my vacuum cleaner last night and this morning I started to put it together. There was no manual, and also some other things were missing. I called the customer service center and the girl said she would email me the Manuel. When I went to get the manual it wouldn't let me get to where I was suppose to be. It said "page not found"..so I called back and was told I would have to pay $4.95 for a manual. I told her I would take the vacuum back and she didn't care. She was told she had to charge $4,95 for a manual no matter what!! It's not her fault, but the company's fault!ibjeanne 10/26/13 7:57AM
I have a sharp air conditionar model no - XP13NRV. I purchase it from khosla electronics nagerbazar dated 21/09/2013. Acording to sharp commitment three free sevice will be given by them but unfortunately only two service they gave me but the third service which is very important still I not get IT. but when I contact the local sharp center & the shop they tele me the due date is over.I can"t avail this free service I have to pay rs 550. But before the due date they not intimate me by phone or sms . it is vey unfortunate.I request the Managing Director please take the serious step in this regard.Anonymous 10/25/13 6:18AM
Purchased an Elite Pro 60xFD LCD television in August 2012. This unit has a retail price of $5999, we paid $4500. All in all a fairly expensive television. These sets are sold with a 2 year warranty. Recently the remote sensor in the television failed. A very common occurrence in these models for some reason. There was a special website for these Elite models, which promised extended customer service hours and expedited repair. When I called the telephone number the first time, they told me to call from home so they could verify the problem. This made sense, because the set has internet accessible diagnostics which (supposedly) allow the technician to assist from an off site location.
When I called back, the call was forwarded to the general Sharp Aquos number, they were not familiar with the set, insisted the warranty was for only 1 year, and asked me to provide proof of purchase. They were to send an email with instructions to send my documents.
This never happened. 1 week later I called again. This time they requested I send an email with proof of purchase, which I did. On the bill of lading was the date of purchase, the retailers name, the name of the distributer, and my name and address.
They promptly denied service, stating as their reason that the documents did not include the purchase price of the television.
This is clearly an attempt to avoid fixing the problem when they are clearly responsible. Any excuse, no matter how lame, to save a repair. The best thing is that the entire remote receiver assembly can be purchased for $12 US. Avoid this company like the plague.PaulS 10/24/13 11:02AM
I have brought a SHARP LCD TV ,MODEL NO:IC-321410M, UNIT SERIAL NO:110465007 from Harmony House 394,JESSORE ROAD , kolkata-55, W.B ON 13.03.2012. After a series of picture break up episodes it now won't even switch on. (And I have checked fuses, switches etc).I TRIED TO CONTACT LOCAL HARMONY HOUSE
They gave me sharp service centre's numberTo my utter dismay, I found that none IS working.Later Your Service Engineer came and said that probably Circuit has gone !
To myutter dismay , he said to contact your good office for further action.My humble question is whether there is any Extended Service Contact?If so, then you should intimate your Customer otherwise purchasing a costly T.V Customers will be in soup.
My question is that within a year and half a 32 inches LCD TV is inoperable. Now I feel that I made a blunder of choosing your T.V and running pillar to post for speedy redressal of my problem. Is it my fault that instead of SONY(I have VEGA also which is 5 years old and running smoothly) I have brought SHARP ? Is this the After Sales Service consumers of India are looking for?
Kindly remember-If you do build a great experience, customers tell each other about that. Word
of mouth is very powerful . Your most unhappy customers are your greatest source of learning.
Hope, You will kindly answer my queries and help me to resolve the problem as soon as possible.
Aniruddha NagLED 10/15/13 7:01AM
I purchased a 32" Sharp Aquos TV in January of 07 and it functioned perfect until around February of 08.The warranty of course had expired
since it was 13 months from purchase.
The TV started to lose the picture entirely and the sound continued. It is necessary to click it off and
back on to regain the picture. The Sharp qualified service places I spoke to told me to drop the TV off and they would get to it in a couple of weeks.Donald 9/4/13 9:45AM
Your warranty service is a disgrace. We have a solar invertor JH-1600e originally installed by origin. Unit faulted due to power outage, new unit is also faulty and now you will not up hold warranty and keep referring me back to Origin who you are in dispute with - absolute disgrace and I will tell everyone I know not to buy your productsKylie 8/27/13 8:12PM
Appalling service - all enquiries totally ingnored, both by phone and email. I've been waiting 3 weeks for a reply. Have re-emailed and called again today - fingers crossed but it's been 7 hours and they have not called back yet....Rabbity 8/25/13 9:37PM
Ref: A long conversation with a Sharp Customer Service Rep. yielded no real approach to solving my problem.
The owners manual that came with our LC52D,etc. television had instructions for setting up the optical digital audio output. The menu as presented by the firmware did not include these directions.
My consultation with the Sharp (ironic name) rep did not help: he wasn't able to offer an updated firmware that included the instructions in the manual, and did tell me how to otherwise get an optical out put from the TV. To his credit, he was very patient with my severe hearing loss.
-----JCSys Engr. ret 8/24/13 4:13PM
I bought Sharp Solar Panels and Sharp Inverter Model JH-1600E, worked for 2.6 years then the Inverter failed. It took two months for a replacement to be supplied under the warranty, replacement worked for 6 hours then shut down, Sharp now two months later after umpteen complaints have still done nothing and are trying to change the way they cover Warranties. I guess they don't want to honor those warranties as you cannot say they have honored it with me. We have a product with more than two years warranty left and it doesn't work and is not providing the job it is there for. I will never ever buy a Sharp product again and advise others to look towards the German made products for Solar Electricity first.One Unhappy Lady 8/20/13 4:08PM
I have a Sharps AQUOS LC-52LE830U TV.
I'm would like to know why, on only one channel, every once in awhile, the sound goes haywire. It sounds like they are talking in an echo chamber, and one cannot understand a single word being said.
However, if I change channels and come back to it, it seems to go away. If that don't work, I unplug the TV, wait a short time, plug it back in, and it seems to correct the problem.
Related to the above problem is the sound. On ocassion when this occurs the sound will go completely out. It can't be adjust no matter what I do. Once again, if I unplug the TV, wait a short time, it seems to correct the problem.
I would like to know if this is normal or just a quirk with this TV. Or if I am doing something wrong. I would really like to know. I have alot of faith in the Sharp products.
Mr. SundeBill 8/15/13 1:38PM
I am an owner of multiple sharp products including cash registers that I buy often for my business. I called cust service today and felt the service was terrible. I asked to speak to a manager and was put on hold for 20mins and then I was Hung up on. I'm an extremely dissatisfied customer and I feel I was handled with complete disregard. My name is Randy Raynor.sharky 7/26/13 10:26AM
I bought a high end sharp TV that is s'pose to have priority service. Well it a joke
and took 3 weeks and multi calls to get anthing done.I well never buy sharp again.
Save yourself some greif and buy
another brandvipergbs 7/22/13 12:05PM
I purchase a 46" sharp television with extended warranty so soon the warranty expire the television stop working. TV was freezing, volume was going up and down and shut-off on it's own. I took it for repairs, technician said faulty board. Cannot get the parts from Canada because all Sharp are comming from the USA. After 7 weeks of waiting for parts Sharp send a defective parts and all they could say we sorry for the inconvience.
Presently I am still waiting for parts from Sharp. I will never advised or recommend anyone to buy a Sharp television. Fustrated customer.Fustrated 7/20/13 9:24AM
Very poor customer service. Give you a case # to pacify you but never give you any responce. When you follow up they act like they don't need your business. I would not give them any business until they value their customers. Grade F.Former Customer 7/19/13 3:22PM
Stay Clear Of Sharp
Replacement Not Arrived On Day Stated
6 Weeks No Television
Absolute Crapfishyfolk 6/19/13 9:48AM
I received my 40" AQUOS TV on May 24. The screen has 3 colored lined in the middle. Clearly an LCD module fault.
I had to call the sahrp number to ask for a local service center. Nope, they wanted the information and said they would email me instructions.
Email has yet to arrive.
Called a week later and was eventually told to take pictures, email them to sharp, and they would let me know the results.
Still no email. Still no calls.
Called sharp again. They verified my information and said they would send it to the right department. (they said that last time).
I have never had this much trouble with anything, even my insurance company. What happened to Sahrp? They used to be a much better company.
If I don't hear from them soon, I may just call around and find a repair shop..assuming Sharp even provides replacement parts these days.
Otherwise it's a really nice picture.Wayne 6/5/13 3:44PM
The people running SHARP, at least the canada team, seem to be more robbers than business people.
With regards to their warranty that you pay for, they just do not feel concerned when a problem arise and keep on given appointments they never respect, making you to remain indoors for hours, waiting for them.
It is more a mafia than something else, and any person whose dollars are important should stay as far away as possible from SHARP products and its gang of mafiosis.aquos 5/31/13 3:15PM
A microwave I purchased via Flybuys is faulty. Can't contact Flybuys, so contacted Sharp about it. They said it would take about 2 weeks for a courier to fetch it, then they would assess it & send me a new one - why does it take so long to arrange a courier?
Anyway 2 weeks later - no courier, no call from Sharp, I contact them again - they say they will arrange a courier. Now a further 1-2 week delay - what happened to the first courier request?
Then who knows how long to get the replacement. In the interim, I don't have a working microwave.
Sharp products used to be so good - what happened?SharpMicrowave 5/9/13 5:52PM
Never Buy Sharp Product. Specially Refrigerator. I Have Send This Product In Their Service Center Three Times In Just 4 Months. All The Things I Kept Into It, They Just Gone. After Sending To Service Center They Don't Care. If I Call Them To Know The Delivery Date, Everyday They Tell Me That Today We'll Send It. But That Today Does Never Come.
1. Sharp Product Is Bad.
2. Sharp Customer Care Feed Back Is Very Bad.
So Before Buying A Sharp Product, Think It Again- Do You Have Enough Time Or Patience To Be Experienced Of This Same Things After Buying A Sharp Product By Your Own Money.Anonymous 4/14/13 10:56PM
DO NOT BUY SHARP AQUOS
If this is the flagship of Sharp electronics, the company is doomed!!!!
The only Customer service that exists at Sharp Call Center is the Service the Customer does on Sharps behalf - all information goes into the call centre .... obviously none is assimilated or acted upon ...
------- STAY AWAY FROM SHARP-----Anon 4/2/13 10:25AM
me too ive purchased a sharp tv 32 inches and have a factory defect on lcd i report the problem to sharp service center since october until now the replacement for lcd did not come,how can we be a good costumer to a sharp when they didnt be a good manufacturer,until now still waitng for a response from sharp center iloiloAnonymous 3/19/13 9:49PM
the pits!!!! Outsourced call center is incompetent,Anonymous 3/6/13 9:31AM
I am writing with regards to my aircon unit which i purchased at Gaincity on 29/06/10 ref to sales order number SORCS-20221133.
Recently, i complained to Gaincity (Singapore) about no cooling from the unit. Their technicians after checking claimed that there is a leak inside the compressor unit's
cooling coil hence had to be replaced with a new one which cost at $1900.
I am shocked and disappointed with the repair cost which i didn't expect at all. I trusted Sharp brand to be long lasting but eventually broke down prematurely. To be honest, i did not even utilize it adequately for the past 2 years or so. The technicians claim that SHARP's cooling coil is the most expensive and it is very rare for it to get spoilt. I am not sure if i am the most unfortunate person in singapore to have this issue but definitely i am disappointed.
During the time when it was freshly installed, I did complained to Gaincity regarding some foul smell emitting from the aircon unit. That was my first impression of the unit's quality.On top of it, now this problem had created so much stress and frustration.
Obviously, I am not going to pay so much to get it repair whereby purchasing a new unit is way much a better option. I am just curious to know, whether SHARP's product quality last only a couple of years?Gurney 2/3/13 8:27PM
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They were awesome! It's a great product, the 800 number was easy. Had to call back after I changed the security seeing on my router. They picked right up where we had left it of and problem solved!hamongog 2/6/13 4:43PM
Our Sharp service tech is the best there is around our town. He is always on time and always gets back to us quickly with answers to our problems and even helps us out with other products in our shop that he doesn't have to do such as computer support and looking at other printers for us. I wish all service techs were like him.Anonymous 10/15/12 8:17AM
Called to ask question about an older sharp aquos and Greg answered my questions quickly and concise. Really appreciated you Greg. Thank Youluvnevada 7/5/12 5:56PM
Called to replace a remote control device that the dog somewhat destroyed. Talked with Katherine in Illinois and was able to relace the remote quickly and was left very satisfied as for the entire experience.jberkoff 6/23/12 6:34AM
Great customer service. Though the operator didn't know how to deal with my wifi issue he took the time to ask around and eventually found the problem. I can deal with a 10 minute call.Anonymous 4/26/12 5:14PM
I purchased a 60" Sharp Aquos in July 2010 and yesterday evening and this morning could get sound but no picture. I called Verizon FIOS and they claimed it was the television. I called Sharp and the techs walked me through a troubleshooting which showed it was not the TV at all. Thank you for the excellent customer service. I was tremendously relieved to discover that it was not my TV. And am extremely grateful for your help.HOL3 3/19/12 7:14AM
2 month old Aqous blacked out screen. Called customer service. Refered me to local repair shop. Came to repair TV (with parts) but couldn't even get the back cover off. Took to shop. 3 days later discovered they had wrong parts. Reordered. New parts arrived a week later, repaired, tested and returned. Pretty good service for an over the phone diagnostic. Sharp followed up almost daily with phone calls and status of repair. A week after repairs completed Sharp again called to see if I was satisfied. Pretty Damn Good Service!the fire guy 8/7/11 11:04PM
I was extremely impressed with the customer service i received today. The employee I spoke with was incredibly friendly, patient and best of all, solved my problem! I got on the phone with a live person in a matter of seconds (maybe a minute) who was very knowledgeable and helpful.Anonymous 4/27/11 10:00AM
I have a LCD 46 (LC46LE810UN) and had a communication failure with ATT box on HDMI cable. The fix you put on my TV worked perfectly.
Thank You!!rich10103 2/24/11 11:15AM
Spoke with Joshua C. - very polite... helpful yes - i suppose, basically just gave me the service center to look at a projector going bad.JT 1/25/11 11:23AM
The man i spoke with through calling customer support was more than helpful. Got my problem fixed and he knows what hes doing. I want to acknowledge his perfect work so my name is Jutsus Patrick and i called at 11:34 am, sunday the 23rd. My problem was with the audio on my aquos lcd tv. i hope you can look that up and give him the credit he deserves.Justus Patrick 1/23/11 10:22AM
the gentleman who helped me did a great job.Anonymous 2/13/10 7:15PM
I have a 65inch LCD TV I bought in September '09. I noticed banding and horizontal bars on the screen. I started a case with Sharp on a Wed., they sent a repair tech on Fri., and with a followup call the following week it was determined that they would replace my 65" TV. Not only are they shipping me a new replacement TV, but will be sending me their newest version as mine is discontinued. Nothing but AAA++ service from Sharp. Excellent customer service and communication! Thank goodness for warranties!C65E77UM 12/18/09 5:18PM
The woman who helped me was wonderful! the service was quick and simple!Anonymous 1/7/09 1:00PM
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