Sharp Customer Service

User Reviews, Ratings and Comments

Sharp customer service is ranked #421 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.52 out of a possible 200 based upon 246 ratings. This score rates Sharp customer service and customer support as Disappointing.

NEGATIVE Comments

228 Negative Comments out of 246 Total Comments is 92.68%.

POSITIVE Comments

18 Positive Comments out of 246 Total Comments is 7.32%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Sharp

    Customer Service Scoreboard

    • 34.52 Overall Rating
      (out of 200 possible)
    • 228 negative comments (92.68%)
    • 18 positive comments (7.32%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.2 Reachability
    • 1.7 Cancellation
    • 3.7 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Anonymous


I called sharp three times got three different people on the phone that you could barely understand what they were saying because their accent was so thick and they all three told me three different things about my TV question. Even worse than that I emailed Sharp explain the story to them believe it or not they were worse than the people I talked to on the phone completely unhelpful.Horrible customer service.. I will not be buying another Sharp TV.

Posted by Amanda


I am trying to complain to Sharp we purchased a new 16v motorhome TV, the cable overheated, melted and burnt the shelve the cable was laying on. i have completed a form but will not submit. What would have happened if we were not in the motorhome it could have caused a fire. what email address can I use to contact Sharp?

Posted by Anonymous


Dear Sir,

This is to complain about the poor customer experience I had today with Alaraby customer service at Egypt..

I called yesterday to raise a maintenance request regarding a Sharp oven that run of service less than 2 years of the purchase date and request CAS2023042328820999
Was raised and appointment scheduled on Tuesday 25 April.

Today Monday 24th I received a call early morning 10:00 am from an agent called Ahmed from the maintenance team asking to schedule the visit today instead of tomorrow and after my confirmation he promised to visit during 2 hours max.

I kept waiting for the agent till 18:30 pm with no show, I called the customer service to assist me to know if the agent will arrive or not .. but unfortunately, my call was received by unprofessional agent called Hussien who was not willing to give any support and his reply was your appointment was originally scheduled for tomorrow so you should not be complaining ..

I told him the agent is the one who called me and re-scheduled the visit for today, he answered then you should call the agent back and check with him not through us.

I answered that the agent called from the call centre number and i couldn't reach him
He replied then you should wait till he calls you back.

I said ok then i need to raise an overpromising complain cause i already cancelled other personal appointments according to this call and he didn't show up or even call and you yourself not sure if he will attend or not ..
he said No i can't raise any complains as long as this happened during the normal working hours.

I really couldn't understand the words, any overpromising will be during the working hours, how will I complain for out of working hours ??

I asked to call a supervisor but the reply was the supervisor Will tell you the same words and won't do anything for you and we can't raise any complains for you..

Finally, when I insisted to call the supervisor, he said, the supervisor will call you back duringv1hour - without any call back till now.

I sent to the complaint team on the WhatsApp
And the reply was sorry we couldn't assist you to raise any complains as you already have an appointment scheduled tomorrow.

I said i know i am just complianing from what happened today and the overpromise from the agent .. they repeated the same words we cant do anything for you just wait till the next appointment

Very bad experience with unprofessional agents ..
1) One asked to re-schedule the visit and didn't show.
2) And the other is not willing to support or at least bother himself and raise a complain as requested. ( All what he was trying to do was to end the call).
3) The complaint team couldn't find any issue with the overpromising as long as there is another appointment on system.

Can't believe that this is after sales service from a representative working at company supposed to be one of the reputable company.


Sent from Outlook for Android

Posted by UNHAPPY WITH WASTE OF MONEY


Very bad service. Your microwave does not heat the food. You open the back because the warrenty is has run out. You find the switches work on the door, power is going to the transformer, you take the magnetron off and test to find that it is defective!
This is the only part under warrenty!!!! Sharp decides that this is a exchange product only and because you opened it a checked all the parts-remember the rest off the items are not under warreny-they will not exchange the item or send the parts to replace.
EXCHANGE ONLY HOW MANY OF THESE MICROWAVES HAVE GONE BAD IF YOU ARE EXCHANGING ONLY AND WHY SHOULD A CUSTOMER HAVE TO PAY TO HAVE SOMEONE LOOK AT THE MICROWAVE AND CHARGE YOU TO REPLACE A SWITCH OR OTHER PART. iF YOU PRODUCTED A BAD PRODUCT YOU SHOULD REPLACE WHAT IS WRONG WITH IT AND NOT TELL THE CONSUMER- YOU ARE OUT OF LUCK BECAUSE YOU OPENED THE MICROWAVE TO SEE WHAT THE PROBLEM WAS BECAUSE EVERYTHING ELSE WAS NOT UNDER WATRRENTY.

Posted by Joey


Sharp Customer Service PH seems not to care for the negative comments.Mr.repairman is polite and the customer service agent is responsive but needs training in updating their customer. I was informed after a month that repair will take 2 to 3 months. When I followed up that I might cancel, they just simply cancelled and no further resolution was offered, not concern for the customer satisfaction. If that will be the case, sharp must not be supported with its products as they seems to be concern only with sales and not for customers who might be their repeat customer on their products. First time to experience such kind of service from a big company. Hope Sharp PH can have mitigation plan on this matter.

Posted by cdg240


We bought a sharp microwave drawer three years ago for $1100. Just recently it stopped working. I was on the phone with customer service five times trying to get a working number to call for service of my appliance. After that debacle, I had someone show up and didn't have the right parts.They scheduled another visit with the correct parts two weeks later. Now he's here and yet again, they need another part. I'm out a microwave for 6 weeks and now longer. And I'll end up paying close to $500. I want to get another microwave but I'm already getting charged for the parts.

Posted by Anonymous


I received a Convection Microwave yesterday at approx. 4pm it was a counter model it took my spouse and self almost an hour to get it up as we aren't as young anymore plugged in unit and interior light came on and doesn't go off , my husband said the door is misaligned and heat is escaping also door doesn't open properly I tried a bag of popcorn didn't do anything now service tells me it needs repaired it should be replaced with one that works seems you sell hoods that are damaged ., Pauline Harvey

Posted by Anonymous


I ordered a Sharp black stainless microwave drawer in October 2021. I still do not have it. My retailer has called their distribution center MANY times. The distributor has contacted the manufacturer MANY times. No proposed date is even given. I called the "be sharp" customer service number. The first representative just kept repeating my complaint instead of helping me to understand what the problem was with the delayed delivery. Then she hung up on me when I asked her directly what the delivery issue was. So I called a second time. This representative seemed nice enough and gave me a "corporate number" to call. He assured me that if I didn't get satisfaction using that number that I could call again in the morning and he'd do what he could. However, the number he gave me was for Direct TV and Life Alert. So I called back a third time. When I go through to the right department, it was if my phone number had been blocked. Dead silence was all that greeted me.

Posted by Anonymous


I bought a new replacement Sharp Carousel microwave oven for a friend who has been home very little while receiving medical treatment. The model turned itself on and turntable revolved with no buttons touched. I pushed STOP/CANCEL and opened the door. I then tried 1 minute fast button to test heating a cup of coffee. It showed 1:00 but did not count down, was erratic turning and did not hit the coffee like normal. She is gone still and this machine is UNSAFE as it does not work on settings selected and turned itself ON with no assistance. I disconnected it and kept a note warning her to not use it. She has been gone most of the time I gave it to her so it should be like brand new. This is likely a fire hazard with their malfunction. Are other machines going thru these problems? Please suggest a remedy other than buying another new 1 while this one is virtually new.

Posted by Amy


Terrible customer service. Bought an expressive microwave that worked less than ten times after installation. They don't care about their products, they just want your money. Would not recommend at all.

Posted by RPR


My advice is not to buy from Sharp. I have a Sharp Microwave Drawer. Magnetron has failed. It is under warranty but only part not labor. I paid a Sharp authorized repair company $150 to confirm that the problem was the magnetron. I had to fill out a detailed form and send photos to Sharp to check whether it was due to a known arcing problem. They said it was not but that the magnetron was covered. The repair company quoted $300 to repair it. That is excessive. Sharp told me to go to another authorized repairer but that company would not quote me a price until they had confirmed that it was the magnetron, another $100. Called Sharp again. They would not send me the part. I have to go through an authorized repairer. Seems like a scam. I will never buy Sharp again.

Posted by Anonymous


They people are fraud they don't know how to deal with customer.customer care executive has no idea how to deal with customer.they are very rude...

Posted by Dana


Bought the Sharp superheated steam oven and loved cooking with it until at 1 year just past it's warranty it suddenly died. I couldn't get it serviced anywhere, even wanting to pay for service. They are expensive so to only last 1 year feels like a rip-off. I will not re-purchase. Customer service providers were polite telling me there is nothing they can do.

Posted by Unhappy With Sharp


I bought a Sharp Microwave Drawer in July, 2020. It didn't work from Day 1, but since I was out of state due to COVID, I was not able to do anything about it till February 2021, when I returned home. At that time, Sharp replaced the non-functioning microwave drawer. I WAS TOLD AT THAT TIME THAT THE WARRANTY WOULD RESTART IN FEBRUARY, 2021. I called in January to get an extended warranty but was then told that my warranty had run out in July, 2021, and that the microwave was no longer eligible for an extended warranty. So if this incredibly expensive microwave breaks, which like most appliances, I assume it will, I will have to pay an additional $1500 to fix this.

I AM SO DISAPPOINTED WITH THIS COMPANY -- I've had nothing but grief from them.

Posted by Bapitb


Worse product and worse customer service I have ever dealt with. Over five days of back and forth and forth and still no resolution. Do yourself a favor and don't purchase Sharp products

Posted by consumer


When companies will STOP using over seas customer services !!!! can't hear anything and not helpful at all .

we had to buy a specific calculator for school, broke after 2 months and good luck replacing it , too many back and forth for a calculator that costs 40$ . I could buy a new one but then what is the point of warranty ?

Posted by Don'tBuySHARPmicrowaveDrawerEVER


DO NOT BUY A SHARP MICROWAVE DRAWER. As I have come to find out, there is not only a flaw with these units that does not appear to have been fixed but their Customer Service is the worst I have experienced. Right up there with telecommunication companies. Even though certain parts are still in warranty after 2 1/2 years of warranty Sharp only seems interested in whether your "claim" to a pre-arranged settlement is successful for the flaw (apparently units arc) Arcing damage was all that their supposed Customer Service wanted to talk about even though I repeatedly told them that mine did not arc - I simply wanted someone to come and take a look to see if the unit was repairable and the parts still under warranty covered. For $1200 I would expect that the unit would last longer (my prior microwave I had for over 10 years and cost perhaps a 1/12th of this one......) and that there would be some Customer Service. I will never buy a Sharp product again.

Posted by Barry I


Sharp sucks!! Don't ever purchase a Sharp TV!! Worst customer service ever!!

Posted by Anonymous


Sharp tech support was the pits. Worst ever, guy could have cared less about my issue. I won't be purchasing anymore products associated with sharp!

Posted by Anonymous


Purchased Sharp under counter microwave almost 1 year ago. It only worked for 1 day, with no more than 5 minutes in total use. Called Sharp since it was under warranty. Initial contact was positive and repair person sent out. They had no interest in fixing it and kept saying to have Sharp replace it. That was not an available option. They order new parts and we had to keep following up. The parts finally came in and they weren't all thd correct parts. Well several months past and no action. Many additional calls to Sharp and they they told me a service appointment was made. They told me to call the service company, which I did, only to find out they had no record of Sharp contacting them. After additional calls and outrage on my part, I got an email with another appointment with a 3rd service provider. I never got any calls back from Sharp and decided to all the service company who just informed me that they don't service my area and informed Sharp. If I hadn't called, I would have waited all day and no one would have shown up. I can't take any more of this, but will need to engage Shsrp again. If you're thinking of buying anything from Sharp, don't. I have never experienced worse customer service

Posted by Ragtag


Sharp 4K Roku TV. Great product...but TERRIBLE customer service.

Wait 'til you hear the kicker...

Bought this TV 5 months ago and all was fine. Great, in fact. We only use Over-the-Air antenna input and the built-in Roku for streaming via wireless internet. Last week we started having problems tuning in the HD channels over the air. It was ONLY with the primary Digital channels (2.1, 5.1, 8.1, etc.) Those channels keep cutting in and out every 5 or 10 seconds. All sub-channels are fine. The antenna strength is great on all channels (the TV shows signal strength as channels are tuned.) I have tried two different antenna connections, one outside and one indoor. Same problem. I have attached a different TV to the same antenna and it works fine. So obviously, the TUNER is having a problem holding the HDTV OTA signal. It's a TUNER issue.
First call to support...after 20 or 30 minutes with broken English rep...I'm told it must be the antenna. I explain the troubleshooting procedures I've taken. She repeats, it's the antenna's fault.

Not satisfied with that, I call the next day and talk to a different rep, also in broken English, but not as bad. I am told something along the lines that, "aha! HDTV channels cannot be received over the air!" So I request that the issue be escalated to the next level.

A day later I get the call from the "supervisor" who speaks English pretty well. I go through it all again and he says "if you cannot test it with other devices then we cannot be sure it a TV issue." I explain that my disc player (which is a device) works fine through the TV, and that streaming with the built-in Roku interface works fine. I also explain the two antenna exchange I tried. This PROVES the issue is with the TUNER. He says, no hook up something with HDMI or coax (!) I tell him the disc player is connected via HDMI, and how would that prove ANYthing about the TUNER? He says something like "if you cannot replicate the problem then there's nothing wrong." I try to explain that I hooked up ANOTHER TV to that antenna and...oh screw it. Escalate me again."

So now I'm waiting for the next level (?) of support rep to call.

This is ridiculous.

Posted by sharpuhdtv4k


I just bought a sharp uhdtv4k its useless I recommend "don't buy one" its very slow starting up and all the apps are in Belgium there's no British apps apart from BBC 1,2,3 there is no channels such as channel4, 5 or3 I've tryed to download these but with very frustrating events

Posted by Anonymous


You guys have to get english speaking people for your customer service lines. I just spent 50 minutes on what should have been a 10 minute call. I must have repeated my address, phone number and email address about 10 times each. The person had no idea what a I was saying. I don't even know if the wrote down the correct information.

I am not going to buy any Sharp products in the future because of your customer service.

Posted by cibrian2


my son bought a washer/dryer it broke down 2 months after buying it sharp sent repair man out twice and man turned around and said its unrepairable 2 weeks later still waiting for head office to contact him phoned 6 times everytime he is told someone will ring back but not once have they rung poor customer service also women on phone seems to know zero about the policy of the company she works for

Posted by Anonymous


I brought sharp vacuum cleaner from Dubai .now I am in India Kerala.I call your customer care executive and they told me your company don't have service center in India for vacuum cleaner...What I can do with this..throw it away??

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Posted by Michelle


I read other people's experiences but for me it was a positive experience. I sent an email regarding my tv. It was only a few months old and still under warranty. The hdmi ports all stopped working. Someone responded to my email within a few hours. I was told a technician would come out and fix it. I waited a few weeks. No one ever contacted me back. I emailed again. Someone responded the next day. This time the person that responded said he was a supervisor and I could contact him directly. He said that a technician wasn't available in my area and offered to refund my money for the tv. I received a check within a few days.

Posted by Anonymous


5 Star experience at SRS Imaging Center in Mira Mesa today. Debbie my imaging technologist was outstanding. Debbie exhibited all the great attributes of the Sharp Experience......and why I have chosen SRS to be my healthcare provider! Everyone was warm & helpful including the security man at the entrance & reception.

Posted by RB Laboratory


I was lucky to have Abby, phlebotomist at Rancho Bernardo Lab on June 4th. Abbi exemplified the great customer service skills advocated by the Sharp Experience. Abbie's adept painless blood draw was unprecedented. Thank You Abbi for applying your knowledge & techniques during this visit.

Posted by Lynda


I purchased a Sharp microwave in November of 2018. I replaced the bulb in August 2019. About a week later, the microwave died. Although I am not happy that the microwave only lasted 9 months, I can't say enough about Sharp's customer service! They were easy to reach, everyone I spoke with was very pleasant and helpful. Since the old unit was "dead," they did not require me to return it to them. They replaced the unit, at no charge, in about 3 days!!! One of the most pleasant customer service providers I have ever dealt with!!

Posted by hamongog


They were awesome! It's a great product, the 800 number was easy. Had to call back after I changed the security seeing on my router. They picked right up where we had left it of and problem solved!

Posted by Anonymous


Our Sharp service tech is the best there is around our town. He is always on time and always gets back to us quickly with answers to our problems and even helps us out with other products in our shop that he doesn't have to do such as computer support and looking at other printers for us. I wish all service techs were like him.

Posted by luvnevada


Called to ask question about an older sharp aquos and Greg answered my questions quickly and concise. Really appreciated you Greg. Thank You

Posted by jberkoff


Called to replace a remote control device that the dog somewhat destroyed. Talked with Katherine in Illinois and was able to relace the remote quickly and was left very satisfied as for the entire experience.

Posted by Anonymous


Great customer service. Though the operator didn't know how to deal with my wifi issue he took the time to ask around and eventually found the problem. I can deal with a 10 minute call.

Posted by HOL3


I purchased a 60" Sharp Aquos in July 2010 and yesterday evening and this morning could get sound but no picture. I called Verizon FIOS and they claimed it was the television. I called Sharp and the techs walked me through a troubleshooting which showed it was not the TV at all. Thank you for the excellent customer service. I was tremendously relieved to discover that it was not my TV. And am extremely grateful for your help.

Posted by the fire guy


2 month old Aqous blacked out screen. Called customer service. Refered me to local repair shop. Came to repair TV (with parts) but couldn't even get the back cover off. Took to shop. 3 days later discovered they had wrong parts. Reordered. New parts arrived a week later, repaired, tested and returned. Pretty good service for an over the phone diagnostic. Sharp followed up almost daily with phone calls and status of repair. A week after repairs completed Sharp again called to see if I was satisfied. Pretty Damn Good Service!

Posted by Anonymous


I was extremely impressed with the customer service i received today. The employee I spoke with was incredibly friendly, patient and best of all, solved my problem! I got on the phone with a live person in a matter of seconds (maybe a minute) who was very knowledgeable and helpful.

Posted by rich10103


I have a LCD 46 (LC46LE810UN) and had a communication failure with ATT box on HDMI cable. The fix you put on my TV worked perfectly.

Thank You!!

Posted by JT


Spoke with Joshua C. - very polite... helpful yes - i suppose, basically just gave me the service center to look at a projector going bad.

Posted by Justus Patrick


The man i spoke with through calling customer support was more than helpful. Got my problem fixed and he knows what hes doing. I want to acknowledge his perfect work so my name is Jutsus Patrick and i called at 11:34 am, sunday the 23rd. My problem was with the audio on my aquos lcd tv. i hope you can look that up and give him the credit he deserves.

Posted by Anonymous


the gentleman who helped me did a great job.

Posted by C65E77UM


I have a 65inch LCD TV I bought in September '09. I noticed banding and horizontal bars on the screen. I started a case with Sharp on a Wed., they sent a repair tech on Fri., and with a followup call the following week it was determined that they would replace my 65" TV. Not only are they shipping me a new replacement TV, but will be sending me their newest version as mine is discontinued. Nothing but AAA++ service from Sharp. Excellent customer service and communication! Thank goodness for warranties!

Posted by Anonymous


The woman who helped me was wonderful! the service was quick and simple!

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