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Shaw

Customer Service Ratings and Comments

Shaw is ranked #215 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.75 out of a possible 200. This score rates Shaw customer service and customer support as Terrible.

NEGATIVE Comments

22 Negative Comments out of 23 Total Comments is 95.65%.

POSITIVE Comments

1 Positive Comment out of 23 Total Comments is 4.35%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • I am a Duncan BC customer for tv cable.ave now had two black boxes malfunction. Once again Shaw wants me to take time off to meet their repairman to fix their black box which they cannot communicate over wire. . I asked for free month service which is 43.00
    I feel this would off set three hours I have taken off already now another malfunction box.
    Another lost day running my own company . I personally feel their great deal is only a deal if I don't have to take time off work to get their repairman to come over to fix box.

    Anonymous 8/31/10 10:43AM

  • I switched my TV and internet from Shaw to Telus. We had been customers of Shaw for 15 years. I cancelled on June 15th and returned the Cable box on June 17th. I was informed that they needed 30 days notice and we would be billed till July 23rd. I informed them that we had paid a month in advance when we first signed up. I was told well if you look on the website in this (obscure place) you will find that we state that we need 30 days. We had direct withdrawal and ran to the bank and cancelled the Shaw withdrawal. Later found out that instead of the 83.00 they were owed they tried to take out 108.00. Called to complain and they said whoops but you still owe 83.00. Found out they tried again to lift out 108.00. At this point even if we find out that the Telus service to be substandard we will never go back to Shaw.

    Anonymous 8/30/10 11:25AM

  • Price competition led to switching to bring telephone, internet and cable to single bill.
    Can't reach service number for Shaw. Going back to telus and adding their cable tv.

    paul lagace 8/11/10 8:38PM

  • When my wireless internet wasn't working yet again I called technical support. After 1 hour and 7 min. someone picked up. Her words were friendly but her tone was rude and patronizing. She suggested I try several things which I had already done and then she asked me to hold and hung up on me.

    Anonymous 8/9/10 4:21PM

  • I have waited one hour 20 minutes, once a hour, twice just under 35mins. left 3 return call requests, got one back. told the repair guy would be here closer to 4pm, got here at just after 12 when i was out, waited 40 minutes just to see if I could get him back, lousy, lousy service, must wait another week for a new repair guy. Go to hell, shaw

    Anonymous 8/6/10 2:16PM

  • terrible services..just waiting more 1 and half hour nobody answer just repeated messages!

    Anonymous 8/4/10 7:02PM

  • I decided to switch to Shaw from Telus - What a mistake!!!!! Shaw had my phones cut off without my knowledge and didn't inform me when they were coming to my house to hook me up. Hence, no phones or TV for four days. I bought a pay as you go phone to talk to them and $100 later finally got switched back on to Telus. I can't tell you the whole story as I would need five times more space than this. I'm very disappointed in Shaw and they will never see my business!!!

    fed up 7/17/10 6:42AM

  • Hi
    I read in the news paper (Globe and and Mail) that the owner of Shaw Cable (Jim Saw) took out of the cable company over 6 million dollar bonus that is $6,000,000 dollars last year. Now I know why it has taken me so long to contact them to pay my bill by voided check. Do I have to drive to
    Calgary to pay my Shaw Cable bill??

    mad monk 6/21/10 3:09PM

  • Hi
    I obtained a new credit card and decided I would pay Shaw Cable be voided check, so they can take money out of my checking account I owe about $300 dollars and I get nasty phone calls and letters to pay or they will cut my cable off. I have tried to phone them but I will not sit on any phone 23-40-13-9 minutes for any one. I am not a phone person as I do not have a cell phone or a land line. To all you techs I actually have a Rogers pager for 20 years that reaches across Canada and underground of 36 stories and 6 floors of a parkade. But if my life depended on contacting Shaw cable I would be dead. I have tried to pay my bill in total by check for about 5 months now but is absolutely impossible. They want to cut me off cable, I say go ahead with the coffee shops supplying free cable I would save $60 a month plus no head aches trying to pay my bill.

    mad monk 6/21/10 3:02PM

  • terrible service...

    Anonymous 6/16/10 5:24PM

  • i was on that website looking for a contact info and couldnt find one... its very frustrating!!! jus say thats the number for blah blah blah or say something like you have to go into certain stores... jus dont get me goin back and forth, thats prolly why no one wants to deal with shaw, cuz when they have a problem they dont have a contact info

    Anonymous 6/8/10 1:27PM

  • the customers service is rude
    i told them im cancelling my phone and cable and she asked me why
    i did not have to tell her anyway but i said telus
    then she said goodluck with telus. and i said i dont really watch that much of your cable cause i have FTA and she said "so youre stealing?"
    i almost told her to @#$ off
    Her Name is MICHELLE in the front desk in 32 ave. building..I thinking about complaining tomorrow morning to a manager

    ankie 4/25/10 11:19PM



  • Always had good service until this last time.
    Microsoft shutout my browser advising in my case to refresh ..didn't work. After a few hours fiddling around here called your tech. who advised me PC was broken take it and get it fixed That advice took one minute.Private tech was flabbergasted all it meant was to go to settings and 'refresh' two minutes. $105 that I could have done myself. At 93 I'm deaf handle my pc OK but unfortunately not a nerd. Fire that man that told me to get it fixed he should be made to refund my cost he obviously knows less than me. c. baker

    panachel13 4/17/10 12:25PM

  • First off I will say that I have made quite a few calls to Shaw's Customer Support phone number. The staff I have spoken with have been great. BUT the field service has been nothing less than frustrating. I have a problem with loss of service that occurs intermittently. This has been happening since March 25th 2010. The problem has still not been fixed. AND they expect me to take time off from work so I can be home when they arrive. I DON'T THINK SO! What kind of service is that? Shaw should come here when I am available. I am seriously considering closing my account with them.

    Cricket 4/13/10 7:03PM

  • Was an on and off customer for a few years (5) as i went to college untill this year i decided to canncel my account like i usually did to go home after Grad. This time my modem was labeled as a rental modem, the one I had been using for years and they demanded i return their property.

    Talking with customer service it boiled down to "do you have a receipt?" and being a student I don't nessisary keep receipts from 4+ years ago. They informed me there was absolutely nothing that could be done without that peice of paper no mater how improbable it was that i had rented the same modem (Serial Number) for my entire shaw lifetime (never returning it after i'd cancel for the summer before either)it was now a rental.

    I am going to have give them my modem that they seem to want so badly or pay 300 dollars... so congratulations shaw you muscled my old modem away from me!

    Moonie 2/21/10 11:38AM

  • Here is what I sent to Shaw's feedback

    My Customer Care Experience

    3 years ago I was a Shaw Customer. I had Internet and TV and was paying $118 a month plus I had paid $300 for my cable box. I was in an apartment and Telus offered a deal for the residents. They offered 2 boxes, more channels, high speed internet, all for half the price for 3 year contract. I called Shaw and told them about the deal and got "Sorry we can’t match it and no discounts". I switched to Telus and when I called to cancel Shaw service I got "Cancel? We would have given you 3 months free!” It was a little late.

    So now I am a Telus customer and every month I get Shaw advertising mail asking me to switch and a call about once a year asking me to switch. I'd patiently tell the rep the service I get from Telus and the discounts and they would say "We can’t match that". I told them I would when my 3 year term with Telus is done and my discounts are gone I would call Shaw and compare products because there are features with Shaw I like.

    So my 3 years ended in December and one Saturday I was near the Shaw building on 32nd and Barlow in Calgary. I went in and talked to a rep and said I am a Telus customer and can you at least match the Telus service for about the same price. I spent 20 min answering questions about my Telus services and how much I pay. The girl was nice but told me she could not match Telus and I needed to bring in my bill and talk to a CAR rep. She gave me a business card and wrote CAR on it and told me to go to the reception desk when I come in again.

    Today I came in to the office with my old bills and the card and asked to talk to a CAR Rep. After 5 minute the receptionist told me none were available and took me to the service desk. I briefly explained I was a Telus customer and what happened when I came in the week before and showed him my bill and the card I was given. He looked annoyed and stated "you are not a Shaw customer; you can’t see a CAR rep". From then it just got worse with me repeating what I had said the week before to the other rep and repeating what I had told him 5 min earlier. The guy was an ass. At the end he said its $124 per month for internet and TV similar to what I get with Telus plus I have to pay about $500 upfront for 2 cable boxes like I rent from Telus for free. When I showed him I pay $110 per month for the same service he said "Well with Telus you get what you pay for." Then he said "So do you want it?” I said "No thanks" and left.

    So here is what I learned. So I thought Telus service was poor and their TV and internet features were just adequate. But Shaw has shown me that they are not that bad. I had be of the opinion that if the Shaw deal had come within a few bucks of Telus that my experience with Telus and the minor TV differences made it worth trying out Shaw again. But thanks to my Shaw experience today I have to say that I will save the time, hassle, and money it would cost to switch.

    Also, since I am an engineer and am asked my opinion about all the electronics I use, I will have to say don’t go with Shaw and explain my experience. As weak as Telus is in service and they do make mistakes at least no one was ever as rude as Shaw and at least in the end if they did screw up they tried to fix the problem.

    Anonymous 2/12/10 4:25PM

  • Received flayer from shawdirect.
    I did not like their service and called for cancellation they told me that I have to stay one year or retrun the HD receiver or pay 200 fine.

    but guess what? they say no contract no condition free HD receiver 50% off for 6 months.
    they do not have any contract with not even signature they is no way they can aprove that so i am thinking to report to BBB here is the address for you
    www.calgary.bbb.org

    lets' fight with this junk people we will win they will go to hell soon I hope

    I will not return or pay or stay with this idiots

    None 2/4/10 3:07PM

  • Absolutely useless lazy layabouts who take forever to answer the phone and then refer you to someone else,mainly because they haven't a clue and neither has the person they refer you to

    Ticked Off 12/22/09 7:18PM

  • switched to Shaw yesterday cable, phone and internet. Installer was professional and installation went smooth. Until he left,we had no internet. Placed call waited 20 min said was too late for installer to return but will call in the AM for appoint as installer put in a copper wire and should not have. Never received call back. We called back about 12 pm and was told we will rec a call in the next half hour. No call was rec'd. called again at 4:00 on hold for 30 min only to say they could not help and transfered my call only to be on hold again for 20 mins. Talked to Victor and explained situation and said nothing he can do but wait I said how long he didnt know. I was fusterated and he said I was yelling I was not I was talking loud and then he had "attitude" wih me. I advised I should be switched back to MTS I had no "issues" with them and the line went dead. He called back and I asked to talk to a supervisor put on hold again and adv no one avail, I asked for call back. Im still waiting....

    Anonymous 12/15/09 4:24PM

  • Shaw Cable has to be the worst when it comes to internal communications and customer service! Have been waiting over 2 weeks for service! when contacted (5 times) you are on hold for ever (minimum of 30 minutes each time) and that's at different time periods!

    Overall, shaw does not offer a very good customer service, never show up when they say they will and if they do the job is not done!
    Contacting supervisors does absolutely NOTHING, don't waste your time with Shaw Cable they are just an other massive corporate intety that does not care about the quality of service or customers for that mater. They choose to take in as much money as they can with out giving the quality of service they clam to give!!

    THEY SUCK BIG TIME!!!!!!!!!

    Anonymous 12/12/09 2:58PM

  • Shaws New Fairfield, CT.

    I recently went to your store then to A&P a few miles away. What I dicovered which I had suspected was that your prices are way over what they should be in comparison to Stop & Shop & A&P. Further more the service at the customer service both was not good, she was rude and acting like she was doing me a favor. I will never spend my money there again, I will also contact local papers and tell friend to shop else where. Perhaps My friend from channel 11 news Help Me HOward might be interested in doing a piece. You as a company are clearly taking advantage of the public and boycot of your stores will soon be in your future! The public has choices on where to shop and you are off my list. Be fair and give value and maybe you will retain customers. Frustrated unhappy formwer customer!!

    GO AHEAD MODIFY OTHER COPIES SHOW MY WORDS!!!!

    RD, 3/31/09 6:29AM

  • WOULD LIKE TO ADD....I GOT THROUGH IN LESS THAN A MINUTE FLAT ON THE ALBERTA NUMBER POSTED FOR CUSTOMER SERVICE ON THIS PAGE ...AND I LIVE IN VANCOUVER B.C.! OUTSTANDING!!!! THANKS AGAIN, GREAT PAGE, REBECCA

    REBECCA 3/2/09 4:44PM

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  • The service from the internet tech residential support was very good and the tech. was very curtious and patient
    Big issues though with the long time onhold (30 mins plus)Every time calling the residential tech support group the same old message advices us the the call load is higher then usual (no matter what time of day it is.) Summary: Tech support was very good the on hold time was to say the least Terrible

    Anonymous 4/16/10 10:58PM



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