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Shaw

Customer Service Ratings and Comments

Shaw is ranked #216 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.60 out of a possible 200. This score rates Shaw customer service and customer support as Terrible.

NEGATIVE Comments

8 Negative Comments out of 8 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 8 Total Comments is 0.00%.

Issue Resolution

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Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • Was an on and off customer for a few years (5) as i went to college untill this year i decided to canncel my account like i usually did to go home after Grad. This time my modem was labeled as a rental modem, the one I had been using for years and they demanded i return their property.

    Talking with customer service it boiled down to "do you have a receipt?" and being a student I don't nessisary keep receipts from 4+ years ago. They informed me there was absolutely nothing that could be done without that peice of paper no mater how improbable it was that i had rented the same modem (Serial Number) for my entire shaw lifetime (never returning it after i'd cancel for the summer before either)it was now a rental.

    I am going to have give them my modem that they seem to want so badly or pay 300 dollars... so congratulations shaw you muscled my old modem away from me!

    Moonie 2/21/10 11:38AM

  • Here is what I sent to Shaw's feedback

    My Customer Care Experience

    3 years ago I was a Shaw Customer. I had Internet and TV and was paying $118 a month plus I had paid $300 for my cable box. I was in an apartment and Telus offered a deal for the residents. They offered 2 boxes, more channels, high speed internet, all for half the price for 3 year contract. I called Shaw and told them about the deal and got "Sorry we can’t match it and no discounts". I switched to Telus and when I called to cancel Shaw service I got "Cancel? We would have given you 3 months free!” It was a little late.

    So now I am a Telus customer and every month I get Shaw advertising mail asking me to switch and a call about once a year asking me to switch. I'd patiently tell the rep the service I get from Telus and the discounts and they would say "We can’t match that". I told them I would when my 3 year term with Telus is done and my discounts are gone I would call Shaw and compare products because there are features with Shaw I like.

    So my 3 years ended in December and one Saturday I was near the Shaw building on 32nd and Barlow in Calgary. I went in and talked to a rep and said I am a Telus customer and can you at least match the Telus service for about the same price. I spent 20 min answering questions about my Telus services and how much I pay. The girl was nice but told me she could not match Telus and I needed to bring in my bill and talk to a CAR rep. She gave me a business card and wrote CAR on it and told me to go to the reception desk when I come in again.

    Today I came in to the office with my old bills and the card and asked to talk to a CAR Rep. After 5 minute the receptionist told me none were available and took me to the service desk. I briefly explained I was a Telus customer and what happened when I came in the week before and showed him my bill and the card I was given. He looked annoyed and stated "you are not a Shaw customer; you can’t see a CAR rep". From then it just got worse with me repeating what I had said the week before to the other rep and repeating what I had told him 5 min earlier. The guy was an ass. At the end he said its $124 per month for internet and TV similar to what I get with Telus plus I have to pay about $500 upfront for 2 cable boxes like I rent from Telus for free. When I showed him I pay $110 per month for the same service he said "Well with Telus you get what you pay for." Then he said "So do you want it?” I said "No thanks" and left.

    So here is what I learned. So I thought Telus service was poor and their TV and internet features were just adequate. But Shaw has shown me that they are not that bad. I had be of the opinion that if the Shaw deal had come within a few bucks of Telus that my experience with Telus and the minor TV differences made it worth trying out Shaw again. But thanks to my Shaw experience today I have to say that I will save the time, hassle, and money it would cost to switch.

    Also, since I am an engineer and am asked my opinion about all the electronics I use, I will have to say don’t go with Shaw and explain my experience. As weak as Telus is in service and they do make mistakes at least no one was ever as rude as Shaw and at least in the end if they did screw up they tried to fix the problem.

    Anonymous 2/12/10 4:25PM

  • Received flayer from shawdirect.
    I did not like their service and called for cancellation they told me that I have to stay one year or retrun the HD receiver or pay 200 fine.

    but guess what? they say no contract no condition free HD receiver 50% off for 6 months.
    they do not have any contract with not even signature they is no way they can aprove that so i am thinking to report to BBB here is the address for you
    www.calgary.bbb.org

    lets' fight with this junk people we will win they will go to hell soon I hope

    I will not return or pay or stay with this idiots

    None 2/4/10 3:07PM

  • Absolutely useless lazy layabouts who take forever to answer the phone and then refer you to someone else,mainly because they haven't a clue and neither has the person they refer you to

    Ticked Off 12/22/09 7:18PM

  • switched to Shaw yesterday cable, phone and internet. Installer was professional and installation went smooth. Until he left,we had no internet. Placed call waited 20 min said was too late for installer to return but will call in the AM for appoint as installer put in a copper wire and should not have. Never received call back. We called back about 12 pm and was told we will rec a call in the next half hour. No call was rec'd. called again at 4:00 on hold for 30 min only to say they could not help and transfered my call only to be on hold again for 20 mins. Talked to Victor and explained situation and said nothing he can do but wait I said how long he didnt know. I was fusterated and he said I was yelling I was not I was talking loud and then he had "attitude" wih me. I advised I should be switched back to MTS I had no "issues" with them and the line went dead. He called back and I asked to talk to a supervisor put on hold again and adv no one avail, I asked for call back. Im still waiting....

    Anonymous 12/15/09 4:24PM

  • Shaw Cable has to be the worst when it comes to internal communications and customer service! Have been waiting over 2 weeks for service! when contacted (5 times) you are on hold for ever (minimum of 30 minutes each time) and that's at different time periods!

    Overall, shaw does not offer a very good customer service, never show up when they say they will and if they do the job is not done!
    Contacting supervisors does absolutely NOTHING, don't waste your time with Shaw Cable they are just an other massive corporate intety that does not care about the quality of service or customers for that mater. They choose to take in as much money as they can with out giving the quality of service they clam to give!!

    THEY SUCK BIG TIME!!!!!!!!!

    Anonymous 12/12/09 2:58PM

  • Shaws New Fairfield, CT.

    I recently went to your store then to A&P a few miles away. What I dicovered which I had suspected was that your prices are way over what they should be in comparison to Stop & Shop & A&P. Further more the service at the customer service both was not good, she was rude and acting like she was doing me a favor. I will never spend my money there again, I will also contact local papers and tell friend to shop else where. Perhaps My friend from channel 11 news Help Me HOward might be interested in doing a piece. You as a company are clearly taking advantage of the public and boycot of your stores will soon be in your future! The public has choices on where to shop and you are off my list. Be fair and give value and maybe you will retain customers. Frustrated unhappy formwer customer!!

    GO AHEAD MODIFY OTHER COPIES SHOW MY WORDS!!!!

    RD, 3/31/09 6:29AM

  • WOULD LIKE TO ADD....I GOT THROUGH IN LESS THAN A MINUTE FLAT ON THE ALBERTA NUMBER POSTED FOR CUSTOMER SERVICE ON THIS PAGE ...AND I LIVE IN VANCOUVER B.C.! OUTSTANDING!!!! THANKS AGAIN, GREAT PAGE, REBECCA

    REBECCA 3/2/09 4:44PM



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