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Shutterfly

Customer Service Ratings and Comments

Shutterfly is ranked #73 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 51.67 out of a possible 200. This score rates Shutterfly customer service and customer support as Disappointing.

NEGATIVE Comments

5 Negative Comments out of 6 Total Comments is 83.33%.

POSITIVE Comments

1 Positive Comment out of 6 Total Comments is 16.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Same issue, talked to India. It said my order was delivered to my porch and I never receieved it. These are my baby shower invites!! Time sensitive things. I will not order from them again. I usually order through snapfish, but I got a coupon. Not cool! And they want me to pay for shipping to resend me the order!

    Anonymous 2/1/10 4:01PM

  • Customer service is in India. I've called twice. It is extremely frustrating with the language and cultural barrier when trying to explain the nature of sending Christmas cards. They wanted me to return my cards and send a new set - a week before Christmas. The other option was to give me a credit for 75 cards that expire at end of January. On what occasion would I use 75 cards for in January? I will not use Shutterfly again. My frustration grew more out of the poor communication and lack of understanding on their part than the poor quality of the cards - my complaint in the first place.

    Anonymous 12/16/09 12:03AM

  • Horrible. Simply horrible. Shutterfly is such a great company, with a wonderful offering. Their customer service USED to be second to none. What should have (and would have) taken a few minutes took a half hour before I finally hung up. They have lost a customer and unless I somehow hear they've gotten rid of their offshored customer service, I will not return.

    lkajsdf 11/19/09 1:41PM

  • HORRIBLE cust svs. Not sure if its Phillipeans or India or what, but if you are ordering anything other than standard prints and you have a deadline, don't do it! There are many other competing services that are ALL in the USA that you can use. Specifically, they baited and switched me on the 'estimated time of arrival'...said one thing when I placed the order then about a week later it moved out by 2 weeks and they did NOT notify me. Secondly, email back and forth with Shutterfly is what you would expect from someone that can't speak or write english. Using simple language I asked for a refund..they never addressed that in 4 exchanges I had with them. Finally had to call them (Phillipeans) to get refund. HUGE waste of time

    zurichch 11/17/08 10:55AM

  • Customer service is in Philippines. Good luck! Very limited knowledge, poor responses to any email. Quality is fine if they do not do something wrong. If they do, that is when the company falls apart.

    bergerie 10/1/08 11:48AM

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  • Well I have to say I received awesome customer service from their Philippine office.. I called a few months ago, had a problem with my order (which was my fault), and I was not expecting them to replace it for free. Well, lo and behold, they gave it to me, FOR FREE. Beat that.. Communication is not much of a problem either, they can speak well..

    iouone 11/21/08 12:38PM



  Contact Information  
Customer Service
888-225-7159
Complete Shutterfly customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Shutterfly customer service phone numbers and contact information at ContactHelp.com
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  Company News  
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