Simple Mobile Customer Service

User Reviews, Ratings and Comments

Simple Mobile customer service is ranked #425 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.19 out of a possible 200 based upon 89 ratings. This score rates Simple Mobile customer service and customer support as Disappointing.

NEGATIVE Comments

81 Negative Comments out of 89 Total Comments is 91.01%.

POSITIVE Comments

8 Positive Comments out of 89 Total Comments is 8.99%.

Issue Resolution

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Poor web surfing. No ability to stream video unless tied into wifi connection. Even the T mobile carrier service with full five bar signal does not mean the web will work at all. Very strange. Customer service and billing is terrible. No ability to complain or suggest fixes.

Howard 5/20/13 6:36AM
Simple mobile has the worst customer service among all the carriers. I could not sign in to my simple mobile address coupe days ago, I thought that I forgot my password. Then I requested a new password online. I looked up to my e mail but did not see any password. Then I called the customer service. They got my e mail address wrong at the beginning, now I cannot sign in online to pay my bills. I called the customer service to fix my e mail address and my pin, so I can get access to my account, but they told me that they cannot change any of my information, they can send a password to the e mail that I cannot even access. When I told them that I want to talk to a manager, they told me that the manager is not available.
Simple mobile customer service is like a joke! They can't even solve a simple problem. I spent 2 hours on the phone.
So, if you want to get a simple mobile account, make sure all the information you give them is right. If there is a single mistake, there is no turning back. You will not be able to sign in to your account again!

Tosun 5/14/13 4:20PM
simple mobile is so unreliable. i paid my bill an hour ago and my phone is still shut off. ive been trying to get ahold of customer service for 30 mins but the automated machine says " call back later " and hangs up!! RIDICULOUS

fkSimMobile 5/14/13 3:21PM
I have had a simple mobile phone since July 2012. I have always been able to access the account at . Today I can't access it.

I have always used the phone number as the user id. I am now told that is invalid. I called customer service and spoke to the following people:

1. Mark

2. Jeric

3. Hyacinch

4. Jeffery

They have all told me that they can't help me and transfer me to a higher technical support. The number answers and says they are busy and please call back and then hangs up. When I called back the 2nd 3rd and 4th time I asked for the number I was being transferred to and later realized that it was the original number I had called.

The people in the Philippines are impossible to understand. Please help me get into my account. Your current customer service stinks. On a scale of 1 to 10 (10 being perfect and 1 being the worst it could be) your customer service department rates a Minus-5. After being on the phone for two hours we gave up trying to get this problem solved today.

I then sent an email about the problem to: The emailed me back and told me to call the number that is no help.

Pissed off customer 5/13/13 1:37PM
OMG!! This is actually the first time that I've had problems with them but they are just horrible and horrible is too good for them. I've called 3x and all I want to do is pay. Sites down. Phone System Down.When asked:" can I just pay with you and get my phone activated, today" Simple Mobile Rep Say's:" No, I don't think you 'll be able to, but I'll transfer you to technical service". Due to High call Volume and then the HANG UP!! wth

mhayes 5/11/13 8:42AM
There is none, we have been trying to get assistance for over one hour and just get sshuffled from one operator to the next
Nothing has been solved and we have no answers and are none the wiser it was a waste of $135.00 .

Barry 5/10/13 6:46PM
they have the worst customer service ever!!! even worse then T-mobile!!!!! And they shut your internet connection after using it for a week!!!

Abe 5/10/13 7:27AM
I've been with them for a year.
Yes,this is the worse customer service if you try to reach them for help.You are all right about it. You will bet put on hold for hour then a message saying...Due to high volume calls... then you got hang up.. I 've tried to get my account number so I can port my number to better service. I wished I could have gone to differrent phone service earlier.

Anonymous 5/8/13 5:02PM
The Worse Customer Service, I Was On Hold For 45 Minutes And Transfered To 5 Differente Persons And They Were Idiots One Of Them Stayed 5 Minutes Without Saying A Word, I Had To Tell Him If He Was Sleeping To Let Me Know When He Wakes Up.they Are A Bunch Of Idiots.

Anonymous 5/8/13 12:04PM
I tried for two days to activate a Blackberry on simple mobile and after purchasing a $50 plan and activating it, I did not have internet on the blackberry. guess what they added a plan for $40 plus $10 international call. therefore i have to buy another plan today for blackberry again and called them up to setup the BB and guess what they activated it again with a $40 + $10 and they keep saying they can not switch the plan because is a new activation, spend $100 on this , I will burn all simple mobile sims that i have here in my store.. customer support don't have a clue of what they are doing. s...k big time...

simplesucks 5/8/13 11:34AM
waited 1 hour, still no one answered. Never seen such a horrible customer care

Anonymous 5/7/13 1:25PM
This is the worst customer service I have ever experienced in the USA. I swear I got a dr_g dealer from the Bronx, he had horrible phone skills. For some reason they bumped off my automatic reup to my credit card...not sure why after 6 months they just stopped. This caused me to have to go without a phone for 3 days til someone figured out what happened. This last guy (drug dealer sound) told me to go out and buy a reup card from best buy. I did that, came back to add to reup not only was online down, but when i called to reup they told me the best buy card was invalid. AFTER GIVING SOMEONE THERE MY PIN FRUSTRATED WITH THIS COMPANY - I'M LEAVING!!!

Anonymous 5/7/13 6:14AM
i hate this company been trying to change my plan for days now and keep getting the high call volume recording, 25$ i added to my acct is no where to be found cause they were updating there system when i applied it, worse phone service ever im reporting them to the better business bureau

Anonymous 5/6/13 2:54PM
I tried to pay my bill via phone for 2 days and was told repeatedly that due to unusually high call volume they could not answer my call. Then they cut my service off because it was not paid. I am continuing to call and they are saying the same thing. This is highly unacceptable. I will be looking for a new plan because this really is not good.

Anonymous 5/5/13 8:45AM
Worst company in HISTORY!!! Had this plan that was unlimited everything; I had this phone for 7 days and already paid for a new plan with another company. They have the worst employee at University Mall Tampa, Fl named Joseph Morales who sold me a $200.00 BROKE PHONE. He never said or told me anything about the phone, I talked nice and repectful and almost ended up in a fight, with a Simple Mobile employee named Joseph Morales. If I was thinking or trying to change companies, I would take another guess, because Simple Mobile is a DOWN GRADE!!!

Michael Jones 4/18/13 3:14AM
Definitely don't expect great customer service. Horrible customer service by phone!

Regardless if you're nice or rude to them, as I have tried both, if they're unable to help, they'll hang up on you. Then, you have to call back again and start from the beginning with a new rep.

The representatives are not problem solvers. They are merely the messenger to a company-wide set of policies that do not accommodate the customer.

If you have to speak to their 'floor supervisor' department, they're no better. In fact, they're seemingly only different by having a different title.

Also, I have some experience with T-Mobile customer service, and they're not much different or better. So, if you're thinking of switching from T-Mobile to Simple Mobile due to customer service problems, find a different reason to switch...like they're cheaper.

Once your phone is working, hope that you don't have any problems that would require you to call them.

brucelarsen 4/4/13 1:33PM
Simple mobile is the worst i have the unlimited plan my internet service was disconnected i tried to find out why the first time i was told that it was trouble in my area later i was told something about usage but i have unlimited plan no one could explain anything and i can never understand anything they say STAY AWAY FROM SIMPLE MOBILE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

lashune 4/4/13 6:18AM
Called about my phone service and the woman who I am positive I spoke to over a year ago was of no help again. And was very rude. Sounded Indian.I have had this service for over 3years and I am thinking about switching. She is a bad experience.

Anonymous 3/19/13 6:40PM
never could get in my web page. Recharge of plan always hard and never really know if it was done. custumer service means long waits on hold and rude service. mix up in service and handling of it BAD. dropped calls and bad connection common.

Super Dave 3/12/13 9:53AM
cust services sucks,it sucks,it sucksssss hahahhaahahahahhahahahha wahahahah

Anonymous 3/4/13 9:49PM
my name is yves jolicoeur my phone is ) my phone has been off for a few days now. i dont owe any money and i pay on time. i want to know whats going on, my service has been suspended and i dont know why. Please contact me ASAP.

Thank You.

y jolicoeur 2/26/13 4:51PM
omg i called simple 3 times today cause my galzxy has no network connection and all the they tell me is take the battery ouut ,,,,,,,, take sinm card out ,, wait a minute ,and nothing works
what wrong with this people i had this service for yeaars now ,and find so far , now they trying to say that its my phone
GRRRRRRRRRRRRRRRRRRR

Doris 2/5/13 8:48PM
Signed up with Simple Mobile (01/13) after ending a horrific long-term contract with major carrier. Have $50 plan:unlimited talk, text and internet. In less than

5 days, internet service was suspended, customer service's outsourced:managers, supers & reps are unable to help except a repeated canned response about terms & conditions.

There is collective power in YOUR pen when we get our message to the right source!

jee 2/1/13 2:00PM
I wasn't aware they had switched hands. The customers aren't made aware there has been a switch in ownership? I've had automatic withdrawal every month since 02/20/12. 40 unlimited on my Iphone 3GS and though it only works on 2G with the radio options offered by the company I was happy with the service. Now they cut my phone off and never even attempted to process my automatic payment. After carefully and plainly describing my situation to the foreigner in India he didn't understand one word and asked questions I had just answered in my statement. Asking me everything over again 3 times. Finally I asked if he could switch me to someone who might understand English a little better so we could communicate and he switched to a woman who was worse then he. Uhhhggggg. She asked everything all over again. Neither one understood my concern that it was automatic so it should go through without my input. I called the bank and confirmed that no attempt was made to put through a payment on Simple Mobile's end. Finally I asked if I should just cancel my phone and she said yes......need I say more? Amazingly I was calm throughout but I'm afraid they give me no choice but to cancel. I can't even complain to the top because I can find not one corporate office number anywhere in America. All you get is India. Oh well. Goodbye Simple Mobile.... you messed up!

Simply Frustrated 1/21/13 8:36PM
BAD BAD BAD never again. i keep loosing service, i have an unlimited data plan but after a week of my new billing cycle they cut my internet off or make it ridiculuously slow. their 1-800 number doest work from cell phones and they are very rude and will let you know themselves to go somewhere else if you are not happy with them.

kiki27 1/16/13 10:28PM

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Several things I would like to clarify here.

1. Simple Mobile doesn't sell mobile phones.
2. It only sells simcards and plan.
3. To make sure you won't be getting a worst service which you all said, please read all the terms and conditions inside of the kit and verify it first to the customer service.

I don't think a company runs a business just to fool people around for I believed it may just turn out to be a fraud if Simple Mobile continuously doing this for no reasons at all. It is just that new things requires understanding and learning of the terms and conditions that are prepared by Simple Mobile Company to its customers.

Charlie 10/11/12 10:56PM
I have been using Simple Mobile for over a year now and I have experienced no more problems than the other companys I was with like ATT. The price is also good for the services they provide unlimited talk text and internet. Sometimes all it takes is taking the time to read and understand the instruction given to not have some of the problems.

Catchifyucan 8/31/12 4:46PM
I have had nothing put good comments abouthtis company.I had previously had AT&T and their unlimited was NOt unlimited..this company connects me with everyone I want tot alk to and have had no problems.

Sphill 7/11/12 2:08AM
Yesterday, I responded to the text notification, from Simple that my phone service would be suspended, if I didn't renew my plan. In that I am a very busy person, I normally handle matters like this, over the phone. Instead, I went into the "little store" and had person to person contact. Bad move, the agent told me, "I can put the pin number in your phone." Well, he tried I would imagine because my service was suspended this morning. It isn't a major deal because the only reason I have the phone is because a good man is the owner I just wanted to support his new business venture. The customer care, that I received this morning with Simpe was nonpareil. I told the agent my situation and she asked me the right question to resolve it. It would appear from most of the comments I have read, that some most of the problems, people are experiencing aren't with Simple but either a scrupulous agent, the FCC, or an entity, that Simple does not have any control over. Work with them, without frustration or anger and the end result may not be to your satisfaction but it will give you an end.

At which time you should be better able to determine if you really liked the service and are willing to stay with them, or you want a plan that will not have problems, in that case, I recommend you buy a can and some copper wire and have all your contacts do the same. Because with technology there are surely going to be problems. Think about it, man created it and man is far from perfect. No one has a perfect phone plan, they just satisfy your needs, until you have a problem with their efforts in attempting to do so. You know you can't live without a cell phone so man up and deal with things and stop all this needless complaining. You still might get something on your hand when you use the WC, but do you stop going to the WC

right plan, God's plan 7/3/12 5:42AM
My phone shut off and would not come back on so I got another phone from a friend and I had to wait not even 5 mins and I got an agent on the phone and in a matter of less then 10 mins my new phone was up and running very quick. I am happy I have been a customer since Feb 2012 and have had no complaints. Thanks Simple Mobile!

Suga Boo 6/30/12 3:42PM
My first to Simple Mobile customer service and I must say after reading previous comments I was rather relucant as to what I would be facing. I did have to hold for about fifteen minutes but the tech that assisted me was very knowledgeable,patient, and helpful. We were able to solve my problem to access the internet. Other than the holding time, I was extremely satisfied with the service.

Anonymous 5/23/12 9:59AM
Simple Mobile offers some really great plans with outstanding pricing. However, the lack of customer service is indescribably horrible. I've had the misfortune of needing help with getting my phone to work on the internet twice. During both of these instances I've come to learn a few things about the company. First off, the amount of completely incompetent CSA's over shadows the amount of competent agents at least a hundred fold. Not to mention that the company has set their call handling computer to end ANY and ALL calls placed to the customer service department at Simple Mobile at EXACTLY thirty-one minutes and twenty seconds (31:20)from the time the call is answered by the computer, even if the customer is on hold for the entire time without speaking to any live person at all! Ridiculous at best. C'MON GUYS! If you were to extend a real helping had to your customers aka "your paychecks" you guys could very easily dominate the market. In reference to the previous comments (complaints) that I've seen on this blog alone, literacy of the complainant (or the lack there of) shouldn't be the deciding factor on considering a gripe. Get it together! I'm pulling for you!

Signed,
Loyal Customer for 16 months

Two One 1/18/12 11:14PM
i had a problem that turned out to be my fault. (i put $25 on my phone not realizing i was specifically set up to the $60 one) not knowing why my phone still wouldnt work, i emailed them and within minutes they had fixed the problem very easily. i love that i can use my iphone on prepaid too. doesnt get much better than that. coverage is great internet is super fast and honestly i cant say anything bad. although i've only been on simple mobile a month and a half, i would still recommend this to anyone. its better than verizon and at&t prepaid that i've also been on.

armywife1025 8/15/11 11:25AM

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