Simple Mobile Customer Service

If you try to buy a $40 card on a $30 plan you do not get money credited towards your next bill, horrible business practice I advise your any other carrier but them

I purchased a phone for $32 and a service plan for $51 and I have never been able to use the phone, and every time I call I get hung up on!

Ever since Verizon bought Simple Mobile from T-Mobile i have been having nothing but problems. I try to make calls and get a pop-up reading cell not registered on a network. I've had multiple SMS messages that failed to send. Often see no internet connection and on almost all recent phone calls me reception .... well it sucks, calls keep hreaking up this is aggrevating to say the least. I call about the migration sim card and then am told a text was just sent to me fan you give me the code? My answer is no freaking way!!! Why does a simple mobile employee need a code from me to access my account? They should know my name, address and all account info just from entering my phone number. On the app i chat with a rep and tell her i want my phone unlocked 20 min later am told they can only do that over the phone. A quick google search and im on the unlock policy page and entering my phone's imei and my phones unlocked. Nobody there knows what they are doing and are acting more and more like scammers anymore im going back to T-Mobile when my pkan expires the end of the month. I have enough rewards points for a free month but don't want it with the service ive been getting. This company will not exist much longer with the crappy services of both the network or ppl who are supposed to help but keep telling you hold on while they check on this over n over till u say screw it and leave the chat

Worst. Company. Ever. You can't even talk to customer service because most of them will hang up on you. They pretend to call you back then just hang up. Grade F for F you.

On August 24th in the morning my service was working fine except it said my internet wasn't connected. Well I used my five high speed gigs of data I still should have been receiving regular data at the slower connection. I was without service the 24th 25th 26th 27th and 28th. After literally 80 phone calls and probably 20 hours total on the phone, which would have been a lot quicker if people hadn't been hanging up in the middle of a call because they couldn't figure it out or just clicking on the phone because it was almost quitting time. Friday they disconnected the existing SIM card and told me I needed to get a new SIM card that was packed compatible with Verizon internet which I bought so they have the old SIM card number and the new SIM card number I gave the lady the new information and she said it should be to work in a couple of hours while yanking out the old SIM card info and mistyping the new SIM card info in I was without service for 4 days. As I kept trying to go ahead and clarify and have the new SIM card info entered they said they needed to confirm who I was he said he didn't need you to send me a text I told him they couldn't send me a text to confirm because they disconnected the old SIM and did not have the new sim information in, then they said well we'll send you an email I said you can't send an email because I have no internet to access the email because I have no service, then they asked for the most frequently called numbers on my phone four numbers and they wanted the last seven digits of the number excluding area code. And these contacts couldn't have been called within the last 72 hours and only the last 60 days. I gave them my four frequently called most numbers and they said I was wrong those weren't the most frequently called numbers I told them I was looking at them on the phone they refused to go ahead and move forward they said they were sorry they couldn't help me. I called five more times as it was close to 8:30 at night Saturday Sunday and Monday and they kept clicking the phone and hanging up. So I cut up the old SIM card the new SIM card and smashed my phone to bits called them on a landline told them to cancel my account and the FO. This is a third rate third world organization who feel like they have control over your communications and they get a little bit personal and snippy in their conversations. I will never do business with this company again and I will never recommend them to anybody the worst customer service I have ever had in my life I am with a new company now and I am a lot happier after only 2 days.

I called today to ask a few questions about my account. They hung up on me 5 times. I told them after the first time to call me back if we lost connection. A few of them did, but hung up on me as soon as I answered! They are beyond horrible! This company should be ashamed to even call themselves a legal company! I am beside myself today with there actions.

I have been with simple mobile since 2017 and the service was great when they were with t-mobile. I started with the $25 plan but after the data cannot was slow. I upgraded to the $50 truly unlimited plan and that was awesome service. Now I had to upgrade to the $60 plan and it is horrible every since they switched over to Verizon. I barely 3ver have an internet connection. I have to be on wifi for the internet to work. I'm very unhappy and disappointed with simple mobile. I used to recommend them to everyone but now I wouldn't recommend them to anyone. The service is horrendous and inconvenient. Go back to the old simple mobile before this switch.

This is the worst phone company! I have been waiting for months to correct issues with my phone only to get no service! They locked my numbers to keep me from transporting to another company! Some nerve! I've had these numbers long before I knew them! I hate this low down company they refuse to give me my refund!

I have called everyday for about 2 weeks now. I get hung up oo everytime I call. Then when they answer they mock me and laugh and hang up again. Do not get these thieves as your provider. Go with someone else. Save your money and start contact the attorney general in your city and the better business bureau. Let's get these losers off the market.

My phone is deactivated in the middle of my contract. I have zero text. I get a message about text blocking activated. If I call anyone I get a message that my phone is deactivated. I can't contact customer service either.

Their service no longer supports voicemail (or wifi calling). If you call for assistance? They permanently deactivate your service/number instead. Use anything else.

I have had simple mobile for years with the same number and email, but their sorry company says it's not valid! I have a lot of bonus points and absolutely no way to retrieve them. I'm done!

I've actually received SPAM links inside legitimate messages sent from Simple Mobile. When I clicked on the link, the phone's notification said: Insecure Site. In numerous telephone attempts to get detailed assistance with this problem, FOUR Simple Mobile representatives actually hung up on me. I'm a quiet kind person; there was no reason for this response except that, apparently, Simple Mobile representative are Allowed to behave this way. They tried to answer questions before understanding the problems. The first two were difficult to understand due to language difference. The last two were just not listening. Wow. One guy, Christopher, helped resolve one part of the issue.

The customer service is so rude and never solve anything. They stop helping me many times without any particular reason. Stay way from simple mobile

I'm having an issue with my mobile hot spot and customer service will not help me due to me not being to provide a 4 digit pin number. Spoke with several cust serv reps and they manage to by pass the 4 digit pin number and couldnt help me. the one repressantative that can help me refuses to help me because i dont have that 4 digit pin numbe. SO the cust serv reps that were below this agent can bypass the 4 digit pin and her that is above them a Manager refuses to bypass it. these people are robbing us and its not fair. I DO NOT RECOMEND ANYONE TO JOIN SIMPL MOBILE. THERE TAKING YOUR MONEY AND NO PROVIDING YOU WHAT YOU PAID FOR, THERE CROOKS AND THEY SHOULD NOT BE IN BUSINESS ANYMORE.

How are they still in business? Got a hotspot box .activated it and added 40 g of data with topup card through the automated system..box stopped working all the sudden with 2 weeks..says connected to wifi no internet. I call and they won't tell me ANYTHING about my account because they have to validate my account by sending an email to the email they say I set up..I never did! Activation thru automated was easy but now I had to add more money because one of their validation steps can b what r the last 4 of the card u used to add airtime..50 more bucks and I still cannot get answers. I was like can u please just reactivate my account with the new 50$ I added..they said they had to check that..forever on hold. Then said well don't u know how to restart it ur plan? Wtf. And I don't have a cell to # associated with the account to txt the 611611 blah blah to get info..as I never set one up and it's a hotspot box. Bottom line...I've spent $150 bucks this month..and I still don't have internet. Like if the box quit working tell me that..or how to get it replaced I'm scared to go buy a new one and switch service to it cause it may not work..and I'm just gonna bite another $50 ? oh and they hang up on you when they can't figure out what to do...over and over. Bs company.

Very horrible customer service don't care about their customers needs at all

I've had my phone stolen at the hospital.but my phone is paid until February 23 and we on January 30 I'm trying to fix my sim card situation ..I have no phone because my sim card hasn't been activated.. I've been paying every month,so I don't loose my number .I'm getting no help they keep telling me they will cAll me back.,.but, no call back. when I call them back because no one has called me I get the
same thing over and over now they telling me I need to change my number...I can't change my number I'm disable and need my number for all my medical

If I could give a zero

On January 05th 2023. I moved to Simple mobile but realizing they are still under T Mobile and not Verizon I've ported all of my family out since I don't believe in T Mobile work ethics and company policy, For the last 6 days I have been given a run around saying T mobile wont release my number because there is zip code error in there system despite verifying the correct zip code where AT&T tries to contact them. Over 50 calls to simple mobile from us and AT&T port Department to resolve the issue and now Simple mobile claims they don't know when T Mobile will fix the error. First we were promised under 48 Hrs, Then another 1 day and now they say they cannot do anything as T Mobile holds our number and not responding to get it fixed. We are losing constant jobs and work because of this mess. Please help us to get resolved as every day for hours we are on the call with Simple and there seems no end to this issue since now The reps just hangs up on us and AT&T port efforts constantly after almost an hr. on each call. below are the details. We requested the rep to transfer us over to supervisor which was denied and they said Supervisor is not taking calls at the moment. on 01/14/2023 another round of calls for about 3 hours. No resolution, ONLY this time employee from Simple Mobile admits that this is an issue ONLY on Simple Mobile side and will be fixed ASAP and they will give follow-up call. So far no calls/no email communications, nothing. Next step BBB / FCC complaint.

I've called over and over, customer service agents do not understand, or speak English, I'm on the phone with agent and I have to repeat over and over what the problem is, says he fixed it, he can't understand the problem, so how did he fix it, liar !!!

I have been with simple mobile for almost a year now and all of a sudden they say I need a new sim card because they are now using Verizon so I get the sim card and I couldn't get it activated untill over 3 months due to very extremely poor customer support they do not know what they are doing I dont know how they got a job as a tech anyways my phone is locked to their company and so there for I had to keep them then they said that my number was lost in the system and I could not find how to pay my next bill so I decided to switch to Verizon and come to find out my phone was not compatible so I payed my bill over the internet to reactivate my simple mobile and it said it went through okay well I look and no service on my dang phone i call them they say I need the new simple mobile version sim card I got it two days ago and still no service and they act like they don't understand anything how to fix it they tell me to read the code they send to my text or email how is some one suppose to read it with no service and no wifi I still do not have service and nobody seems to know how to fix it I do not recommend simple mobile to anyone the service itself it is good when you do have it but other than that I give them a 0 on the customer service

Yeah, they suck. They are the absolute worst. I wish I would have never gotten with them. They should call it complicated mobile, or impossible mobile. They hold your number hostage. They play all kinds of games.

I got a hotspot + 30 day plan because I wanted minimal set-up and no contract. First 30 days worked great, so I re-filled and it went fine. Next 30 days worked great but I did not re-fill. So I got email telling me to re-fill. I went online to re-fill using the same credit card as before.
1) Website said my card was charged for something I did not ask for, and still says I am being charged. But that is not true according to my credit card, so at least I'm not losing money. Just time.
2) I have probably spent about 90 minutes total with 3 phone calls to customer service trying to simply pay for service, but it is not working. I can reach a live human and they may or may not be able to fix it, may or may not have answers to my questions, may or may not resume the call when they put me on hold for almost 10 minutes at a time.
3) They claim my card was rejected (okay maybe I entered it wrong) so we try again, but NO. They claim an automated email is sent to me, but I check spam folder and not see it. I know my email address is correct, because I am still getting adverts from them.
4) Some things are not adding up here, so I am cutting my loss. I spent $50 on the hot spot and $85 for 55 gigs over 60 days which I guess is "fair."

I just expected more competence from an established Telecom.
Signing off, Simple Mobile! You can do better.

Simple Mobile is the WORST Customer Service, I have EVER experienced !!!!

Each Customer Representatives will give you a Different answer, for the Same question, EVERY TIME !!!

The Simplest question takes Simple Mobile forever to figure out !!

And they will keep Transferring you to different departments, and you will get Disconnected, almost Everytime they try to transfer your call.

Once again; Simple Mobile has the WORST CUSTOMER SERVICE ever !!!

I had my number ported at the store, and when i got home 15 minute later the phone was activated. I called customer service to get help with incoming MMS and that got resolved pretty quick. The person on the phone was not the brightest but did get the issue resolved for me. I know a lot of people are flaming the company but my experience up to now has been good. You can't really expect top of the line service for $40 a month. We live in Houston, tx and the service coverage is pretty decent. Hope this helps

Several things I would like to clarify here.

1. Simple Mobile doesn't sell mobile phones.
2. It only sells simcards and plan.
3. To make sure you won't be getting a worst service which you all said, please read all the terms and conditions inside of the kit and verify it first to the customer service.

I don't think a company runs a business just to fool people around for I believed it may just turn out to be a fraud if Simple Mobile continuously doing this for no reasons at all. It is just that new things requires understanding and learning of the terms and conditions that are prepared by Simple Mobile Company to its customers.

I have been using Simple Mobile for over a year now and I have experienced no more problems than the other companys I was with like ATT. The price is also good for the services they provide unlimited talk text and internet. Sometimes all it takes is taking the time to read and understand the instruction given to not have some of the problems.

I have had nothing put good comments abouthtis company.I had previously had AT&T and their unlimited was NOt unlimited..this company connects me with everyone I want tot alk to and have had no problems.

Yesterday, I responded to the text notification, from Simple that my phone service would be suspended, if I didn't renew my plan. In that I am a very busy person, I normally handle matters like this, over the phone. Instead, I went into the "little store" and had person to person contact. Bad move, the agent told me, "I can put the pin number in your phone." Well, he tried I would imagine because my service was suspended this morning. It isn't a major deal because the only reason I have the phone is because a good man is the owner I just wanted to support his new business venture. The customer care, that I received this morning with Simpe was nonpareil. I told the agent my situation and she asked me the right question to resolve it. It would appear from most of the comments I have read, that some most of the problems, people are experiencing aren't with Simple but either a scrupulous agent, the FCC, or an entity, that Simple does not have any control over. Work with them, without frustration or anger and the end result may not be to your satisfaction but it will give you an end.

At which time you should be better able to determine if you really liked the service and are willing to stay with them, or you want a plan that will not have problems, in that case, I recommend you buy a can and some copper wire and have all your contacts do the same. Because with technology there are surely going to be problems. Think about it, man created it and man is far from perfect. No one has a perfect phone plan, they just satisfy your needs, until you have a problem with their efforts in attempting to do so. You know you can't live without a cell phone so man up and deal with things and stop all this needless complaining. You still might get something on your hand when you use the WC, but do you stop going to the WC

My phone shut off and would not come back on so I got another phone from a friend and I had to wait not even 5 mins and I got an agent on the phone and in a matter of less then 10 mins my new phone was up and running very quick. I am happy I have been a customer since Feb 2012 and have had no complaints. Thanks Simple Mobile!

My first to Simple Mobile customer service and I must say after reading previous comments I was rather relucant as to what I would be facing. I did have to hold for about fifteen minutes but the tech that assisted me was very knowledgeable,patient, and helpful. We were able to solve my problem to access the internet. Other than the holding time, I was extremely satisfied with the service.

Simple Mobile offers some really great plans with outstanding pricing. However, the lack of customer service is indescribably horrible. I've had the misfortune of needing help with getting my phone to work on the internet twice. During both of these instances I've come to learn a few things about the company. First off, the amount of completely incompetent CSA's over shadows the amount of competent agents at least a hundred fold. Not to mention that the company has set their call handling computer to end ANY and ALL calls placed to the customer service department at Simple Mobile at EXACTLY thirty-one minutes and twenty seconds (31:20)from the time the call is answered by the computer, even if the customer is on hold for the entire time without speaking to any live person at all! Ridiculous at best. C'MON GUYS! If you were to extend a real helping had to your customers aka "your paychecks" you guys could very easily dominate the market. In reference to the previous comments (complaints) that I've seen on this blog alone, literacy of the complainant (or the lack there of) shouldn't be the deciding factor on considering a gripe. Get it together! I'm pulling for you!

Signed,
Loyal Customer for 16 months

i had a problem that turned out to be my fault. (i put $25 on my phone not realizing i was specifically set up to the $60 one) not knowing why my phone still wouldnt work, i emailed them and within minutes they had fixed the problem very easily. i love that i can use my iphone on prepaid too. doesnt get much better than that. coverage is great internet is super fast and honestly i cant say anything bad. although i've only been on simple mobile a month and a half, i would still recommend this to anyone. its better than verizon and at&t prepaid that i've also been on.