Sirius Customer Service

Have had Sirius XM in my auto for 5 years.My complaint is The Bridge plays so many songs by The Eagles, The Doobie Brt. And Steely Dan so often each day and week.Have never heard any songs by Noah Jones.

I rate them ZERO I found this

12/23
Attorney General Letitia James' office said an investigation into complaints from customers found that SiriusXM forced subscribers to wait in an automated system before often lengthy interactions with agents who were trained in ways to avoid accepting a request to cancel service.

Awful?

I have desperately tried contacting customer service to no avail. Are these people fraud, have they closed down and taken our money. I ask because all of the numbers that I've called no one answers. It's a quick busy and it disconnects. They are now taking money out of the account and not answering phones. My services is junk and I can't speak to no one. Does anyone have any suggestions before I report them, thank you

You have removed deep tracks from my car radio I am not happy about that. I have been paying for this service for close to 20 years. If I can't get deep tracks back at my car radio I will have to consider terminating my subscription with sirius.

Dang near harassing levels of sales calls. I've never liked Sirius, never paid for it, never ever listened to it in my new vehicles. Despite that, they still send vaguely threatening letters in the mail which at first glass can appear to be from a collection agency, so of course they get opened and I inevitably rip it up in a rage. Then there's the multiple phone calls from sales people. Every single one I've explained my total lack of interest and asked to please take me off their call list. Then a couple days later, here comes another one. After 5 or 6 calls, and countless pieces of mail and email, my patience is gone and I'm sorry to say so is my politeness.
I strongly caution anyone interested in this service to look at the comments here about service termination and continued charges, and the sales pitches. Harder to quit than a gym membership, even if you never signed up.

I bought a truck. 3 months of free sirius xm. I received a letter from sirius offering 24 months for 5.00 a months. I'm good with that. I called to start service. I was told no longer offering the promotional offer. Wtf really? Screw this company. They also play the same crap over and over and over again. What the hell. Then the only way to cancel is call these freaks. So they can give you the high pressure sells pitch. And won't let you cancel until you threaten them. In my opinion. Sirius is not worth the hassle. Buyer beware.

Sirius XM . False advertising... They say add free . bs . The DJ's for all the channels talk all the time after songs . REALLY . I payed for continuous songs not to listen to them . DJ's shut it and play music . Thanks

Car system does not work, stuck on channel 001 and the only solution/suggestion they offer ( after 3 weeks) is just to keep trying to refresh the signal. Terrible.

I had (3) subscriptions with these tool bags up until yesterday. Called to renew one of my vehicles and the dips hit CSR enraged me off so thoroughly that I cancelled everything. She "checked with her manager" to see if there were any promotions for me to enroll in and I told her $130 was the MAX I'd be wiling to pay. She comes back with a plan that's $8.95/month and I agree.
During the schpeel you have to listen to and not talk during, she slips in a $35 fee for the current month bringing the annual total to $165. I stop her in her tracks and decline. She goes "back to her manager" and comes back with they'll waive the $35 if I put a CC# on file. (Yeah, F THAT. I learned long ago that XM cannot EVER have that number. They'll charge whatever they want on a whim and make you chase them for it. The ONLY way I accept service is with an invoice emailed to me.)
Once again, I decline and back on hold I go. This call is now pushing 18 minutes and I'm done negotiating. She comes back and I'm told I'll get (3) language warning's or I'll have to call back and talk to a different agent.
Needless to say, I blew through all (3) warnings and told her to ingest and ample satchel of Richards and cancel my service.
It'll be SO NICE not to have to deal with that company ever again!

Horrible, Horrible, Horrible, Howard is not worth the amount of work, frustrations of dealing with Sirius, I've been a subscriber since Howard moved to Sirius, 2005 or 2006??
Every year the same thing, deal with the off-shore support and losing my mind, some years better This year has been a SH%^ SHOW, first they hit my credit card without permission for 2 accounts at $54/month, total is $550 annually? Are they nuts? I've spent the better part of a week trying to work out something affordable, get refunds owed... did I say HORRIBLE???

Online it says someone is there to help 24/7. On the website it says 8 but I tried them back at 7:34 and they disconnected it. Also they want you to pay a $1, that you get back, to chat which is not only ridiculous but irritating!!

The single worst service interaction ever
Got a new car with"free" service
Only if i cough up my credit card for annuity payments to them at 24$ a month. What a joke. The service sucks, can' t talk to a humanoid, unable to resolve a single issue
Make money, short the stock
These guys are gonna join enron and aol
Just try spotify at a fraction of the cost and no hassle
What a pile of crap business model

Canceling can take upwards of 15 minutes as they force you to call them

I have been a Sirius subscriber for many years and presently have 4 subscriptions. Recently your company made a decision to lay off Kyle Cantrell from your bluegrass junction channel with no regard to your bluegrass audience. This was apparently done in an effort to cut costs. Big mistake. I will be canceling all of my subscriptions and requesting my refund for the subscriptions. Your decision to restructure and save money has cost you 4 subscriptions. I have no doubt many many other bluegrass subscribers will be doing the same. Not the best way to cut costs by losing subscribers. Shame on you for making this very bad business decision.

Was Going To Renew My Service For Another Year Customer Service Did Not Act Like She Care If I Did Wanted To See About A Better Deal / Prcce That Why I Canceled My Service After 8 Years

They are worse. Why in the world would these companies make you talk to someone to cancel? Why? Because they want to sell you till you stop breathing.

The whole offshore for customer service is a joke. In the end there is no savings for offshore just a bunch of bad customer service.

Of course they are the only game in town. Till Apple gets this satellite stuff going with Tmobile and StarLink. Maybe Elon can figure out how to turn this industry upside down.

Trying to cancel Sirius was a ridiculous, circular, unending process. After using on multiple cars for multiple vehicles, they made it virtually impossible to cancel and tried to string out the process endlessly. Only after telling them that they either cancel or I would never use again did they finally agree to cancel. They tried asking the same questions repeatedly and transferred me to multiple agents. I will never use again!

I am a new customer to Sirius and in two days have had two problems that are totally uncalled for. Debit card was ran for a charge that I had not authorized. Then was told the package I had agreed on had the same channels as the promotion that I had just finished but turns out that this was false. The customer service seems to be horrible and should be looked into. This is no way for a new customer to start out. Totally Ridiculous!

Worst customer service I have ever seen It appears it all out sourced to overseas

Sirius XM steals from customers! I asked Sirius XM to transfer seven remaining months of subscription on a car which was totaled and no longer exists. Sirius XM would not transfer the subscription from my totaled car to a new car I bought which had a 3 free month subscription given to me by the auto dealer. I guess Sirius XM is so poor they can't afford to give their customers the service they are entitled to for the amount of time to which they are entitled.

I will not be renewing.

Note how every reply from Sirius XM is the same reply produce by a robot. It's emblematic of the type of company Sirius XM is in fair dealing with customers. Got a problem? Talk to the hand.

Sirius sets the standard for worse customer service and high pricing. It makes Comcast look good.

Terrible customer service by someone named Guatam Pandit.
He cancelled the wrong radio, and when I informed him of the correct radio, he said he couldnt transfer the credit, event thought I got an email from XM/Sirius saying to call them TO TRANSFER or USE the credit!

Terrible. Worst customer service ever.

I just spent 20 minutes on the phone with a Sirius XM Rep who didn't understand the word 'skip.' Really.

I called to find out the company's skip policy was. She had no idea what I was requesting. Major language barrier.

The rep just called us to ask if we wanted to continue and we declined. She kept arguing with me and asking me why repeatedly. I declined again and she hung up! Very rude!

Hours on the chat, phone calls (no one speaks english), money spent, and I hate XM Radio!!! No refunds, triple charged, forced to pay another cars bill for months without help, they call for you to upgrade all the time! Its so aggrevating! They dont care about customers or the do not call list. They send mail too much.

i love jeff lewis channel 789. i listen to it everydat. EXPAND it. I would live Doug and Carnie to have a regular show. Lauren Lake would be amazing as well. Shane and zac could entertain us with an occasional show as well.

Please take off Olivia Lane. I want to hear MUSIC on The Message, not chattering.

Been a customer for many yrs have Sirius in both my cars.
Favorites 60,70,80 and 90's stations.
Lately seems yr DJ's are much more talkative between songs which is very irritating.
The reason I subscribe to Sirius is to get away from the endless gab and commercials and from DJ's on FM stations.
I love the music not the DI's.

There are so many people complaining about the Sirius XM service, and I am a bit flabbergasted by this. I have had it for about 4 years when I received it free for 3 months. When it expired, I received many offers, and finally accepted their 6 months for $24.99 offer. Very boldly written in the terms is the fact that it will AUTOMATICALLY RENEW AT CURRENT RATEsS unless you call to cancel. About 3 weeks before the renewal date, I call and get the same 6 month rate. It has worked many times already. This is not a good way to do it, but once you get their scheme, you just abide by it. I've NEVER had the problems people are writing about. Remember, it will AUTOMATICALLY RENEW unless you call. If you know that, it makes life much easier!

Had lots of problems with my radio fading in and out. Call a bunch of time and each time all they had me do was refesh the radeo. It didn,t work each time. My advice is to skip the first level tech. and ask for manager or second level tech.
I got a call from James. He wanted to know the detail of the problem and what was did the help fix it. (5 minutes top) After that he send me a new upgraded radio along with his email.
Now when I have any thing I want or need done with my radio or programing package I just e mail James. Within a few hours he calls and we are talking on the phone. Longest time on the phone was less than ten minutes and everything was taken care of to more than my satisfaction.
Also the siriusxm help on twitter is run very well. Thanks Jess and Kate.

I LOVE SIRIUS XM...I have been a happy subcriper since 2002!! 12 years and it keeps getting better and better. Thank you!!! :) :) :)

If you read the below comment I wrote about Sirius XM I must retract my last comment. Today I spoke to Sirius XM and they totally changed my entire outlook on Sirius XM. I spoke to a person named Ms. Boone and I must say she was wonderful and totally honest with me. She stated that she was able to give me the package I wanted and the price was correct. She was caring and stated that she was in fact here to help. She did and she along with the staff that works for the office were entirly proffesional and again extremly helpful. I believe that Sirius XM made a wise choose with creating this department. Again Ms. Boone I thank you and I hope you accept my retraction as you made me a believer once again. If there are other people out there that are upset with Sirius XM please ask for Ms. Boone as she will help you out and make you a believer again

I had to cancel my subscription to Sirius as my radio is broken and I can no longer listen to it. The automated answering service said the wait would be about 8 minutes and it was, the customer service representative was helpful and offered me a free radio if I wanted to pay shipping, which I did not. She cancelled my subscription without a problem.

I've had Sirius and XM off and on for several years. When I get rid of it, it's mainly due to health reasons and I am not driving very much. I've never had a problem with their customer service. I think a lot of the complaints they receive is because people simply don't read their terms and agreements or they just don't ask enough questions. My only real complaint is they need to hurry up and finalize their merger and start allowing the 2nd discounted receiver(s) across Sirius and XM and not just per each original company. I had Sirius and when I bought my truck I had to switch to XM and my roomate has Sirius and XM, so he has a lifetime sub with Sirius and his XM is under me.

It seems obvious that the majority of comments left on this site are from the disgruntled. I had a positive interaction a few weeks ago with customer service with minimal wait time. The first agent wasn't able to help me completely and I was transferred to another person without a wait time. Neither had accents or difficulty in understanding my speech.

I think there may be a lot of frustrating things about SiriusXM pricing and contracts, but I'd have to say that my interaction with the customer service was good.

After speaking to several people I finally spoke to an American who transferred me to a supervisor (Chelsea)
and every issue I had was rectified within 5 minutes.

Just spoke to a very kind young woman who verified my info as a Sirius customer....She did have a foreign accent but I had no problem understanding her whatsoever....I aired my concern about not receiving some stations that I paid for under my plan....She knew exactly what I was talking about and told me I will get a new signal within 5 minutes and be able to receive those stations and voila! Fixed in 2 mins.! I Love Sirius XM Radio!

my experience with sirius xm is very wonderful rep is very professional and freindly

Had a rep. call contact me after posting extremely negative comments. It was about a trial subscription activation. I bought a new vehicle that should have a one year complimentary subscription from Chrysler Canada. The long and short is that the dealer was responsible to activate all features with Sirius. The operators that you speak to at the toll free number are not fully aware of all the codes and different trials offered. For something other than a straight forward subscription it is better to contact someone at the corporate level. I am thankful after posting to this site my issues were resolved efficiently, promptly and was treated with value - thank you very much!

I went online to switch my account from my ex-wife's radio to one of my own. I saw that there was a $15 transfer fee, so I called customer care. They couldn't waive it, but they offered a $10 credit to my account. I told them just to go ahead and cancel then (the radio is in my gameroom and probably gets played once a month - less in the summer). I was transferred to retention, who said waiving the $15 fee would be no problem. I stayed on.

I am from Canada and talked with a rep from Cairo, Egypt. What a wonderful rep, spoke english with an accent, but we all do.... dont we.. bent over backward to make me happy.. nothing but great service

To start I will agree with some of the comments on here. However, I am a Canadian Customer and seem to have only had to deal with English speaking Reps.

I am on a combined subscription with my business partner and have had our good times and bad times with sirius.

Recently my business partner had to replace his radio because his original broke one way or another. When he called to activate hs new radio so he could listen to his rightfully paid sub, Sirus charged us $45.20 to my CC as a transfer fee. I called them as soon as I saw this charge and got my call forwarded to customer relations/retention. I explained the issue and I had my refund within 5 days returned to my CC. The rep was pretty ticked that they actually charged an 8 year customer a fee to put a new radio on the account just so he could listen to what he had rightfully paid for.

During the above call I explained to the rep that since I have them on the line I will go forward with cancelling their service as it is not worth the $316 for the year sub for 2 radios on the same account. He countered me with an offer of $89 for 1st radio and $59. So basically it is 2 radios at 6 month price for 1 year of service. I was pretty happy about that.

My business partner was to call them yesterday with his CC # because the one on the account was to be removed due to it being compromised. Woke up this morning and went to MY SIRIUS Account and saw they had a $316 balance due on the account. I was for lack of a better term pissed off. I immediately called Sirius and went direct to Customer relations/retention and explained what was going on and they agreed that this was an error on their part. I called my partner and told him that he had to call with his CC# and that there were notes on the account regarding the quoted charges. Which he did. Sirius then reversed their unacceptable original charges and gave us the agreed to charges of $89 and $59 for 2 radios for 1 year of sub.

So as it stands now I am satisfied with their service price wise but I do know like any sub servce if you don't call them and explain under no uncertain terms you will get charged a full sub price.

You have to play hardball with these companies. They have shareholders they have to satsfy and if that means cutting a deal to keep their subscriber base high then they will start spitting out offers.

Keep in mind I am dealing with Sirius Canada and all dollars are in Canadian.

My advice...... Call them LONG before the account needs renewed. ONLY SPEAK TO CUSTOMER RETENTON (not just the first rep who answers) and tell them you will be cancelling their service, the deals will be offered. TELL THEM TO MAKE A NOTE ON THE ACCOUNT, ASK THEIR NAME. After this call give it about 6 hrs or a day and call back to Customer retention and ask them to reiterate the NOTES that should have been put on the account and if no notes appear to them go through the process again.

Good luck everyone!!! I know it can be very frustrating dealing with these monopoly corps but customers are important to their shareholders. If it starts showing they are losing subs en-masse Shareholders get pissed and the corps lose money in the end.

Called to cancel 2 radios before the auto renewal date since I don't use them too often (I don't commute anymore). Waited about 40 minutes on hold after calling at 945 PM (CT).

Customer service offered to renew at 50% of current rate, which included the music royalty fee. It turned out to be about $85 for the whole year, per radio. I was persuaded and renewed at the reduced rate of about $7 per month.

I don't look forward to a future call to customer service to either cancel (or haggle), but I'm satisfied.

I called to cancel my account. Customer service handled this request quickly, efficiently and courteously.

As usual in an online forum I see more negative than positive comments. I think this is only because people like to complain more than they praise. Honeslty my customer service experiences with Sirius were so positive that I am compelled to say so now. They were fast, efficient and friendly. A rep refunded a large portion of the fees I had paid for the prior service month becuase my radio went out, but I never contacted Sirius. So technically it was my fault, but no questions aked, he took the prorated amount of the time I was unable to listen to Sirius off my bill. I was impressed and pleasantly surprised.

Wow, after reading these comments I was very hesitant to call. But, I just called Customer Care, pressed #4, got a rep who was defintely foriegn but spoke English very well and was very helpful. I requested to have my service cancelled because my radio was stolen from my car. He offered me a couple of different radios for $20 & $60 respectivily which I declined at this time. He then processed my cancellation, informed me of the refund I would be getting, and that was it. Took maybe 7 minutes total from start to finish. I was very pleased.

Call 212.584.5100 - I spoke with Jody (American) and she was AWESOME. Knocked my "past usage fee" in 1/2 and gave me 6 mos of music for $30. That's more than the two attempts at calling "somewhere" did ! I was ready to cancel and now they've hooked me back in. NOTE: Sirius automatically renews so if you don't want the service after it expires CALL TO CANCEL or you will owe money.

SIRIUSXM CUSTOMER SERVICE DID A VERY GOOD JOB,
ESPECIALLY CSR FROM THE PHILIPPINES, THEY ARE VERY FRIENDLY, SPEAK ENGLISH UNDERSTANDABLY,THEY ARE VERY HELPFUL,.
KUDOS TO FILIPINO REP.

Gaspen.....don't dispair...I too had the same problem....not only did I have a lifetime for my car, but purchased another 'lifetime' for my wifes car in june 10, three yrs. after their policy changed, and wasn't told even then that you can't transfer oem radios.....
I wrote a letter, and of course never heard back, so I found a corp. cust. svc. # on the internet, to which I don't have handy, matter of fact looking for now, but I got an english speaking rep from new york, and they took care of everything....you can still have the lifetime....you just need to get to the corp. cust. svc people....it is a 212 #

I just called Sirius to suspend service while my car is in storage. Took 5 minutes and they even credited my account for a partial month. Will report back if the bill again, but so far very good

guys,just a piece of advise, before you enter into an agreement with sirius xm, kindly go on-line and find out the "the terms and conditions"of the product.do not just blame the customer service from the philippines coz they are just doing their jobs..

I am an employee with siriusxm, I work in the cancellations department. So I usually get the very unhappy customers. I am a consumer myself and understand how frustrating it can be when calling in to a company and do not get the treatment your deserve. But just on piece of advise for future callers... You get much farther and more accomplished when you speak to your rep with respect and courtesy. For one you do not know what they have the ability and athourity to do for. And me myself if i speak to someone who does have real issue wth their account who is respectful I am more than willing to go out of my way and get everything resolved for them. But when those customers call in and are screaming cursing ranting and raving at me Im less likely to reach out of my box and take an extra step for you. We are a huge corporate company that has terms and conditions just like any other service thats out there. Please read all of your terms and conditions be aware of what you are putting your and and information, whether it me satellite radio magazine subscription... Treat the person who is handleing your account and I promise you will get much farther. :)

Hello i work with Sirius as well and i'd like to clarify some information as well.


- I work in Cairo, Egypt site and over there we started with the same trainers that trained Canada and Former USA sites. So the company spent the same amount of money to train us just like they did in USA. I do understand that it'd be frustrating to get someone with a fluent accent but you could bump up with someone who can't speak English and works in a gorcery store in USA as well. Right?


- We DO NOT hang up at any customer without prior notice because its extremely forbidden to do so. Other than a customer refusing to avoid an abusive attitude, The SP will be taken through an investigation and might be terminated from the company RIGHT away.



- Being put on hold for so long doesn't mean that we refuse to take your calls. I Work 8 hours a day and we take calls consecutively !!!! Meaning that as soon as we're done with your call we receive another one RIGHT AWAY...So you might be on hold for 45 mins but i probably took more than 20 calls during that. Also keep in mind that the calls get transferred automatically meaning that we don't have the option to "pick up" the phone. Besides, Sirius have more than 22 million subscriber. Imagine if just 10% call us in one day...and yeah we're expanding our call centers to be able to absorb all that number.



- Regarding complains about being sent to NCO or have a payment due. lets put it this way, You have a property and you rent it to someone and receive a payment every year. Now you should get the rent of the new year but whoever took that property refuses to pay for all that time claiming that he was never in that property. How would you know that he's not there????? Perhaps if he called you would've knew? Same goes here !!! Even if you weren't told. If you worry about your money that much i think you should give us a call to see whats gonna happen or how are you gonna be charged. Accounts sent to Collections Agency is because we have tried to contact you and send you mails regarding a late payment and you haven't called us. So we send it to someone that could process that payment. I understand it might be tough but hey !!! We need to get the money of the service we provided you with.



- Regarding being double charged or payments that doesn't go through. Please understand that we work on computers and on systems. There's always a space for mistakes and system glitches. We all encountered that at some point. We do out best to assist you if it was our mistake !!!



Now i understand that most of the people would get complains from agents that refuse to make their job right !!! Well nothing is perfect and there's probably gonna be some people that fail to do their jobs right but let me assure you that people like these don't last for more than a couple of months. We take our job very seriously. Its just that what you might go through is problems regarding being on hold, Language barriers and system issues. Trust me, Sirius isn't trying to save money at all...Everything is being expanded and maintained including the call centers. I do guarantee that after awhile the Customer care service is gonna be one of the highest quality service that you'll experience. I'm not getting any money for writing this. Non of my supervisors also know i'm writing this. I'm just doing it to clarify lots of issues because i love my job and i love Sirius, I also worry about customers being dissatisfied. So the next time you give us a call i hope i'd take the call to Assist you.

At the end of the day you should just relax even if its a bad customer care service. After all, Sirius is Entertainment. ;)

i work with sirius... and people that think that sirius has bad customer care havent actually looked into all their issues..

for one, its in our terms and conditions that once your plan expires... it will automatically renew unless we receive a request for the account to be cancled.

for two, our prices have been a bit higher now, thats true. But the reason why they went up is for one.. the music royalty fee.. which we dont get ANY of that money, they go to recording artists & studios so we can play their copyright music.

And we do charge for internet radio now because we had alot of upgrades to our systems to broadcast better quality music & so that program will be compatable with other devices such as the iphone and itouch... its not cheap to get those kind of upgrades & its about 3 bucks a month..

1 for english and you get someone from the philipenes... those people can speak engligh, they just have a strong accent.. i find that pretty racist. Although.. the person who trained me at the Canada site has went away to the philipenes many times to train those people... we all get the same training... they still need jobs?

lifetime plans... if you actually research the terms & conditions of a lifetime plan... its the lifetime for a RECEIVER... $75 swap fee, yes its a bit of money but think of all the money you save with a lifetime plan.. starting at $399... a 3 year plan is $349 ...Some people even sign up for our 4, 5 & 6 year plans that cost more then lifetime plans to advoid that fee? makes sense i guess... and there is no hidden $15 dollar swap fee, its stated in the terms and conditions..

so basically.. read the terms and conditions before you sign up! it will save you alot of greif and to be honest with you... if your going to call us complaining i can gaurentee that you will get less help with your problem... i have sent out free radios, few months free of suscriptions & credited peoples accounts just for being patient & polite. they may not have read what their suposte to but everyone makes mistakes, and alot of those mistakes we can fix.

by the way.. i do not get paid for writing this, we dont get any bonuses for selling you junk, we just do our job & try our best to make our customers happy:)