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Sky Customer Service

User Reviews, Ratings and Comments

Sky customer service is ranked #94 out of the 728 companies that have a CustomerServiceScoreboard.com rating with an overall score of 61.20 out of a possible 200 based upon 12 ratings. This score rates Sky customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 12 Total Comments is 75.00%.

POSITIVE Comments

3 Positive Comments out of 12 Total Comments is 25.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I fully endorse all the criticism of Sky reflected here. Sky has no concept of good customer relations and - even although I have been a customer since 1993 - it is of no consequence. Some of their customer services staff are totally unsuited to dealing with the public and this shows its management in a very poor light. Sky has lost its way and it is time that we started making contact with Trading Standards to draw attention. That is certainly the line that I shall be taking henceforth. Time to move to on. Hopefully a SKY senior manager will peruse this site and see that there is a problem and address it.

    John Campbell 12/31/13 6:45AM
  • i signed up with sky because i was offered a good package.i realised i was not getting what i asked for and cancelled.i was told the account holder [they said my son was the account holder]but it was my e,mail address and bank details.i spoke to 2 very rude people and ended my phone call' 2two days later i spoke to a really nice lady and she said if i just got my son to ring it would help solve things,even though he isnt the account holder]he did ring and explained things and was told everything would be cancelled.it wasnt, so i wrote a a4 list of complaints including how much it cost me to keep ringing.i heard nothing back.i keep getting e.mails/txts telling great news your sky talk/broadband are now active.i rang again and was told there was no account.i just hope everything is now sorted as i found the whole experiance very upsetting.i was also told in a e,mail my deposit would be returned within the naxt 2 months

    Anonymous 2/27/12 12:15PM
  • If you are thinking of joining Sky... FORGET IT! One simple reason: A company that makes it SO hard for prospective customers to contact them is not worth your time.
    Phone number: Only available for existing customers!
    Forum: Only available for existing customers!

    Dont join sky 12/2/11 3:18AM
  • i have spoke to 2 customer service people in the past 6 days about my sky and i found both of them to be extremely rude in fact i could not believe there telephone manner towards myself and my husband i have been a sky customer for many years but not anymore there manner has made me cancel all my sky subscription and we are now going with VIRGIN.

    Anonymous 9/17/11 8:24AM
  • I have got billed from Luxembourg for $70 that I am not aware. I don't know how to contact Skype by phone. I am a loyal customer. Please contact me regarding my account
    [email protected] If it is automatic bill from my credit card. I must say the rate is outrageous.

    Thank you in advance for your help.
    Lan

    Lan Bercu 7/24/11 3:20PM
  • They couldn't care less about their customers.Even if you've been a customer for 15+ years you get no free box upgrade-not even a discount,even though new customers get free deals.They'd rather lose you as a customer-you definitely don't feel valued.And getting through to customer services is one of the most complicated systems we've dealt with-it's probably easier to get connected to the Pentagon.Rubbish...

    SouthYorksDot 4/5/11 5:12PM
  • Simply the worst customer experience I have ever had. They will promise anything to get the sale - don't use them for broadband.

    Stuart 2/2/11 6:42AM
  • On 1st january 1011, we reported our phone and internet was not working. Did everything we were told to do to check it was not our fault. We were told an engineer would be out but would call to say when. Nobody has been out and no call. Computer now working although slow and keeps cutting out! Phone still not working - no dialling tone and very crackly interference. Can now receive calls though very crackly. Please can this problem be resolved. I have found your service disgraceful and the advisor i spoke to I could not understand and had to keep asking him to repeat himself. I could hear him tutting!I can be contacted on my mobile 07852593694.

    [email protected] 1/4/11 4:25AM
  • as soon as something goes wrong with your sky package whether it be your talk , broadband or TV everytime you try to get this resolved it is another person you have to explain this to again and again and nothing seems to happen . myself and my husband got sky set up when we moved into our new flat in july and still are having problems with our talk line and nothing is getting done. they say they will call you back and never do and to be honest if i could change to virgin media i would however where i live has no cable therefore the dont really seem to bother about you. everything they suggested we try to sort out the problem with the phone has not worked and both mine and my husbands phone bill on our mobiles is extremely high as they are not getting our phone line sorted.

    Kez 10/29/10 3:56AM
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  • I have had sky cable service for around 5 months, and no problem at all, as long you pay the bill, you will have service, the customer service is good, not the best, not the worst, you can deal with it, and for the previous agent : on customer service, they almost never call back to set up an service call, you need to stay on the phone so they can set it up, otherwise they'll get other call and forget about you, and if you escalate the call to talk to a supervisor, the representative next to him will take the call saying that he is a supervisor, so nevermind, the best is to call friendly and explaing the issue and request a solution instead of being complainning about everything, and trying to get the agent mad about you.

    pablo 3/14/13 1:30AM
  • I called to see whether they could offer me a better deal that what was stated on their own website. The guy I spoke to was extremely helpful and ended up knocking off £20 per month!

    To be fair, I did take out absolutely everything they had to offer, however he did me a solid and saved me money.

    HRTLESS 1/31/13 1:03PM
  • i CONTACTED SKY ON SATURDAY EVENING 13AUG, MY SKY BOX SUDDENLY WENT OFF AND I SPOKE TO A VERY HELPFUL MAN NAMED KIRAN,I DISCONNECTED SOME OF THE CABLES AT THE BACK OF THE BOX TO TRY AND REMEDY THE PROBLEM AND COULDN'T REMEMBER THE ORDER IN WHICH TO RECONNECT THEM,HE WAS VERY PATIENT AND HELPED ME TO GET THE SET WORKING AGAIN,I WOULD THEREFORE LIKE TO COMMEND HIM ON HIS EXCELLENT SERVICE AND ATTITUDE

    HKTY 8/15/11 11:51AM


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Account & Billing
08442 414 141
Sky Broadband/Sky Talk Support
08442 410 515
Sky TV Support
08442 411 411
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