Spirit Airlines Customer Service

User Reviews, Ratings and Comments

Spirit Airlines customer service is ranked #898 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.29 out of a possible 200 based upon 1670 ratings. This score rates Spirit Airlines customer service and customer support as Terrible.

NEGATIVE Comments

1,615 Negative Comments out of 1,670 Total Comments is 96.71%.

POSITIVE Comments

55 Positive Comments out of 1,670 Total Comments is 3.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Spirit Airlines

    Customer Service Scoreboard

    • 21.29 Overall Rating
      (out of 200 possible)
    • 1,615 negative comments (96.71%)
    • 55 positive comments (3.29%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 1.6 Reachability
    • 1.4 Cancellation
    • 2.5 Friendliness
    • 2.1 Product Knowledge

Add your review!

Posted by Anonymous


I had a connected flight on February 25, 2024 from Fort Lauderdale to Newark, NJ. My flight was suppose to land by 6:00pm and my connected flight was at 8:00pm. We didn't even get out of the plane until 6:37pm. They made us pick up our baggage at the claims. We were waiting over 30 minutes before the bags even came out. When it did come out, the baggage came out very slow.
After finally getting our luggage's, it was already 7:30pm. We still had to wait on line for international claims, mind you there was already 5 other airline that came exactly at the same time. So now there is a huge line to wait on. By the time I passed claims, I missed my flight along with almost 90% of everyone else.
I had to rebook my flight. I was thinking flying out next day won't be too bad but the next flight was February 27 at what they told me 8:00am. So I now I missed two days of work and came to the airport thinking I had an 8:00am flight back home to find out it was 8:00pm.
So the rebooking agent told me the wrong time and now might miss another day of work.
I also had to spend money for Uber ride, hotel stay, and food that was not suppose to be spent on. Spirit would not reimburse me or accommodate me. I am so unhappy with spirit and never will fly again with them. Please go out of business because all you do is piss so many people off when we have lives to go back to and you inconvenience us in so many ways. And you charge for every little thing and the airplane is not even nice.

Posted by Anonymous


I use spirit to travel from FT Meyers to Atlantic City for work. On my return trip it was cancelled! Not rebooked...... just cancelled! I called and couldn't get through to anyone! I had to stay an extran night at a hotel, keep a rental car an extra day and rebook out of Newark on United which cost me an extra 260.! All in all costing me over 600!!!
When I finally got through to a supervisor said her name was Faith?they offered me 50.00!
I fly every month with them! Totally unacceptable Spirit!! You suck at customer service and your people are equally rude and not accommodating at all! Why don't you have a REAL contact number at corporate? Don't want the phone calls? Do us all a favor and go out of business! You don't deserve to fly! You're an embarrassment in the world of travel! Bye Bye.......✈️?️

Posted by Done With Patience


Worst ever!!!!! Waiting 22 plus minutes to edit the wrong month in my date of birth. Record setup in 2012. Online interface is TOTALLY INADEQUATE. Need better IT department to allow change to date of birth and submit whatever ID Spirit requires. NO WONDER THE AIRLINE IS BEING SOLD NEXT YEAR.

Posted by Greg


Booked my next flight with Frontier Airlines! You should too. Spirit is awful!
Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn't get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit's CEO, and Spirit's customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect. What a disgusting experience both with the flight and the very poor customer service.

Posted by Greg


Planned a three day trip to Vegas. Flew Spirit out of Detroit. The flight was delayed 9+ hours. Boarding should have occurred on or about 9:20 pm on June 1 with a take off of 10:02 pm. The flight took off at 6:20 am the following morning June 2. The gate agents provided very little information during the delay other than they were waiting on a pilot to come in off another flight. During the wait time, the pilot that did show up "timed out". Eventually the staff announced the flight would not leave until 5:15 am the next morning. Frustrated customers were given the choice for refund or to book on another Spirit Flight. Customers were so angry with the gate agents and Spirit for the delays, lack of communication and overall attitude that local police were brought to the gate to supervise Spirit's shenanigans. Vendors close early at Detroit Airport. For those of us that could not rebook a flight, no food vouchers were offered, no hotel vouchers offered and if you wanted to rebook a flight, only Sprit was offered (no other Airlines) forcing Spirt customers additional days of delays. When it came time fly out the following morning, a pilot was late causing a flight attendant to time out. In 9+ hours, Spirit couldn't get their stuff together even leave close to on time the next morning. Tried to resolve with customer service. No response from Spirit's CEO, and Spirit's customer service agent was useless. Do not fly this airline! They do not deserve you! During the process of dealing with customer service, I had booked a flight with Spirit in September for which I asked them to cancel and refund. Even with all the issues, they would only provide a credit for the flight and charged a $69 cancellation fee.. I advised them to donate my credit to charity. I will not fly Spirit again. I advise you to reconsider Spirit in favour of an Airline that will treat you with respect. What a disgusting experience both with the flight and the very poor customer service.

Posted by Biz Traveler


I had a pleasant experience flying into MCO from BDL. The journey was so smooth that, while on the flight, I canceled a Southwest flight from MCO to BDL scheduled for 8:45 pm. I decided to book a 6 pm flight with Spirit instead, hoping to return from a business event earlier. However, I must mention that even though I paid for Wi-Fi, it proved difficult to access during this flight.

Regrettably, the experience on my return trip was far from satisfactory. The Wi-Fi, for which I had again paid, completely stopped working 50 minutes prior to landing. In addition to this inconvenience, the waiting area was strewn with trash on the floors and seats. Loud music and interviews blared from the TVs, and there were scarce outlets for charging devices.

To add to the chaos, the flight was delayed and overbooked. The instructions were disorganized, and at the last minute, the gates were switched. The subsequent wait at the new gate lasted nearly an hour.

In the end, I arrived home much later than I would have, had I taken the initially booked Southwest flight. My day had started at 4 am, filled with presentations and activities. To avoid paying an additional $125 for exceeding the 50lbs luggage limit, I had to rearrange my luggage and change in the restroom.

Moreover, I was seated in the second row where the heavy use of the bathroom led to an unpleasant odor for at least half of the flight. The individual seated next to me also had an unpleasant odor. While I understand that isn't within your control, it contributed significantly to a negative overall experience.

I arrived home very late and had to get up early for work the following morning. Regrettably, I will not choose to fly with Spirit again. I genuinely wish for reimbursement given that my Spirit flight was more expensive than my previously booked Southwest flight. I switched to Spirit with the sole intention of getting home earlier. However, this goal was entirely unmet, and I had to endure a long and unpleasant experience.

Posted by Ira


I was supposed to travel from Boston to Ft. Myers, FL but was unable to due to being sick. I called and cancelled the tickets. I was told I would be charged $90 and could rebook to travel anytime within a year. I asked if i could rebook to travel in August. I was told i am unable to travel in August because the flight schedules are not out yet. I asked to rebook in June, the same answer was provided. I asked to rebook in January, the same answer was provided. In short, you have a policy where a person must rebook within 90 days to travel anytime within a year from date of cancellation but you make no flight schedules available, which renders your 90 policy to rebook a way for people to be unable to use their credit. In my case about 850 dollars. This is not only unethical but truly predatory and defrauding behavior on the part of Spirit as a business. Therefore this should be reported to the BBB, the FBI as well as FAA and a class action suit should be filed.

Posted by Anonymous


I would like to speak with someone about my flight being canceled three days in a row and not being able to go on our vacation to visit my sister. This is unacceptable and I would like a response asap

Posted by Upset


I am very upset I contacted Customer service to see if they would move a flight from March 7 to March 10. I called at 9:50pm they finally came online at 1:47am. Told them I was sick and asked if they could give me a credit for the flight on Match 7 because since I was waiting so long I booked a flight on March 10. I was told no I needed to show proof. They wanted a Dr letter. First of all I am out of town. I'm taking over the counter medication and resting. Explained this to Harmony she continued to tell me no. Now if I wasn't sick why would I pay double for another day?? March 7 flight was 109.00 and March 10 flight was 305.00 doesn't make since. All I want is to use the 109 on a future flight. I was being respectful and not going home on a flight hacking and sneezing all over!! Does anyone know how to get a hold of corporate?

Posted by Anonymous


Spirit airline is a damn scam!!!! They charged me 79 dollars for my luggage is was 12 ponds over so they charge another 99 dollars almost 200 for one damn bag !!! Never will I fly with Spirit again if it was the last airline !!!!!

Posted by Ounrena


Spirt airline are the worst flight to fly. They cancel THIER flight and can't commandant their passengers. Having to find ways out of their own . So if you want to travel cheap money then you can deal with the headache . I'm willing to fly other airline instead paying extra money I instead of having to worry if I will get to my destination on time or not .. Not recommended at all ..

Posted by Unhappy Spirit Flyer


I was at the airport with my PREGNANT girlfriend, going back home to Atlanta Georgia from my cousins funeral. Our flight was supposed to take off at 3:45. There was 3 different delays in the flight and now it is scheduled for 12 am and they get on the loud speaking and say "but I wouldn't be too sure about that you guys should probably get a refund. I call customer service about the situation and explain to them how I am here with my pregnant girls friend and have been for about 8 hours with no money for food or anything to drink (of course we went to the water fountain but still) and that our closest family lived about 2+ hours away so that wasn't an option for anyone to come get us this late at night. Also that we had no money for an Uber or Lyft or taxi or anything of the sort to get to a hotel nor had money for the hotel room for the night in itself. I stressed all of these issues to Abby who said she was the highest up of supervisors for Spirit that I could speak to, and her response was the only thing she could do for us was give us a full refund (I would still have to use the refund to buy another flight for the next day, and stay and sleep with my pregnant girlfriend in an airport with all of our valuable luggage overnight) or book us another flight with a credit from the first flight and I would have to do the same thing. I asked about a hotel credit, a refund AND. A free flight for the next day. SOMETHING to make me feel like my time was worth something and like I was a human and they felt some type of compassion or anything of the sort. The only thing they sent us was a $50 credit on our next flight (as if I want to EVER fly with them again if they don't make this right). Terrible customer service, terrible respect or compassion for others time, or comfort, or anything of the sort. 0 out of 10 do not recommend. Imagine your pregnant girlfriend having to stay hungry and thirsty in an airport for 9 EXTRA hours and someone says "here, take this $50 credit and we will see you next time." Complete disrespect and inhumane behavior...very disappointed. And I will do everything in my power to spread the word about this absolute nightmare of a trip until they make this right! ???

Posted by Anonymous


This airline is the biggest scam known to man. I made a simple mistake and checked carry on bags where they charged me $256 dollars. When I attempted to remove them , I had to call their customer service. Customer service advised me that they would not refund me the money and they would only give me a 90 day credit. What kind of substandard airline is this. I attempted to speak with a supervisor , who stated that he could not do anything for me and referred me to a chat room. Once at the chat room I had to wait a good hour before someone came on line. I was again advised via text message that I had 90 days to use a credit and could only use it for tickets, baggage, or seats. They told me that there was nothing else I could use it on and could not transfer it. I had not completed my chat room texting before it cut out on me. Watch yourself with this pirate airline.

Posted by Anonymous


I have never traveled with Spirit Airlines before however, coming from Memphis to Orlando was pretty good. But my experience trying to get back to Memphis was horrible. I arrived at the MCO airport almost 2 hours prior to my flight. The kiosk wasn't working properly so my daughter and I went to another one and that one wasn't working properly either. There was an older gentleman that offered to help however, he was having trouble with his hand held system. Once we finally made lead way the system said it was to late to check in after he swiped my card for an extra $100. After standing in line for 45 minutes waiting on customer service we missed our flight. The customer service reps were so rude. They ignore you if you have a question, when I finally got a chance to speak with someone, the clerk tells me that there's nothing that she could do and everything is non refundable and called for the next person without answering any of my questions. I had to purchase flights through another airline and pay for luggage again. It was a nightmare. I will never book with Spirit ever again and I will be calling they're corporate office first thing.

Posted by Manny


After traveling to Dominican Republic on spirit airline fly NK145 and coming back to Fort Lauderdale on fly NK142 , I could realize that the safety announcements are only announced on English making it very hard for the Spanish speaking passengers that don't speak English. 2/3 of the the passenger that travell on spirit airline to Dominican Republic are Dominicans , it will be very smart from Spitit airline , if they start the announcements in Spanish language too. Also, this is a safety issue

Posted by Anonymous


I advise everyone not to choose this airline cause right now we are in a crisis with the corona virus and banning from flying. I work in Afghanistan and we can flying due to this crisis. Well I had purchased tickets to go on my vacation with this airline and had to cancel due to this crisis and can't fly. Well this company told me that they cannot refund me my money and that the only thing they can do is give me a $253 credit to fly another time but if I do use it in 60 days I will loose it. First of all I don't have that kind of money to just give away to this come knowing that they suppose to refund any plane ticket purchased due to this corona virus crisis and don't know when I will be able to go home to take this trip due to flying ban. Mind you I paid $681.56 that's included my seats and now you want to give me only $253 credit towards and booking but if I don't or can't flight in 60 days I loose the $253 credit. I am going to call the better business bureau and write my governor about this. Shame to take advantage of people in a time like this plus I am hear fighting for my our country

Posted by Anonymous


After the sudden and tragic death of my son, I have not been able to get a refund for a flight that I bought him next month. This has caused me additional stress and heartache. Please help me get a refund that is due to me.

Posted by Anonymous


I would very much appreciate it to talk to a person about canseling membership I do not want the renewal which you removed from my account without sending me a renewal reminder that I wasnâ��t even aware of a yearly fee until u took it out of my account so I want it closed immediately you can reach me at(814)� 421-7828 thank you Robyn the merchant

Posted by Anonymous


Hello my name is Maria jacobo I need someone to call me as soon as possible

Posted by Anonymous


. I have bought a ticket to leave this Thursday I'm trying to get ahold of someone to get the confirmation cuz I never received it in my email can somebody give me a call Maria 4:04

Posted by UnHappy Customer


I want a full refund on my flight all I got offerred was a $25 credit!!!! After paying $440!!!! For 3 flights!!! Never again!!!! Flying Spirit NEVER!!
I purchased 3 flights Monday, Nov 6th (2 days ago) from Orlando to Boston to FINALLY see my MOM again for THANKSGIVING!!! Today, my doctor told me my heart condition has worsened and unfortunately FLYING IS NOT AN OPTION!! Neither is raising my heart rate! I just relocated to Florida and have NO FAMILY here to help me. I have 2 kids and no job! The flight was paid with money my family up north in MASS sent me, who want to see me and my kids. However, I have to wait before being able to fly again. Minimum 6months to a year, depending on my test result at that time. I called into spirit to explain my condition a rep who works with A SUPPOSEDLY MANAGER/SUPERVISOR Mr. Harvey T at Spirit Airlines simply kept repeating their 24hour policy... its been less than 48 hrs since I booked the flight. This rep and ALL THE OTHERS including 2 SUPERVISORS just kept doing the same, even after explaining my reasoning for needing to cancel my flight of $440. all they could offer was a $300 cancellation fee and a $25 airline credit!!!!! OUTRAGEOUS!!! They were not empathetic at all and were like ROBOTS!! As if I were not human as if I dont deserve a real person to speak with! They just kept reading their little scripts!!! They have played me before where I had to pay for $300 "change fee" because I was 2 minutes late to the airport!! My phone was not allowing me to check in online! I am requesting my full refund MR Robert Fornaro PRESIDENT OF SPIRIT AIRLINES and MR Brian McMenamy Vice President of SPIRIT AIRLINES! This is the 2nd time your company shows EXTREME LACK OF PROFESSIONALISM, EMPATHY, and PROPER CUSTOMER SERVICE!!! WE ARE HUMANS NOT ROBOTS!!!

Posted by ci


I've been contacting Spirit for a refund for a cancelled flight but it's been a month and i haven't gotten a clear answer. They keep on passing me along. I'll file a DOT complaint instead. They're incompetent and unprofessional. They should be bankrupt.

To anyone with complains file your complain to DOT and let them know that we cannot just let them treat us like a crap.

Posted by Deb


My elderly parents (82 & 87)approached the check-in desk one hour before the flight was scheduled to depart and were told the doors of the plane were closed already and were not allowed on the plane. The person at the ticket counter told them they would refund their fare. This was not a mere inconvenience to my parents, it became quite a hardship trying to get a flight home to Colorado from Florida. The customer service level with this airline was beyond inferior.

I've been trying to reach the airlines for almost a month regarding the refund that was never sent. Still looking for a phone number in order to reach a live human being. This is the worst company I've encountered in a very long time.

Highly recommend avoiding this airline.

Posted by Anonymous


I tried to Purchase a Bag On the airport Kiosk which was not Approved. The Kiosk said "Unable to Process Transaction". We Had to pay 100 Inside the gate Yet The 55Dollars were Charged On my MAster Card.i am Unable to dpeak to anyone about my Charge. Terrible!

Posted by Keith


Can you please have someone anyone answer a phone... The online thing keeps saying there is a problem with my order and gives me no confirmation# and now I have 2 pending transactions for my efforts and no tix!!!!! And now I'm missing the deadline for the original cost and have no one to talk to to fix it and give me the tix or my money back

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Posted by Anonymous


I just returned from a flight from fort Myers to Atlantic city..must give exceptional praise to a most kind, compassionate, helpful, professional and genuinely lovely flight attendant, Carmen Cosme...I was travelling with my elderly mom and she went out of her way so often to help make sure all was well with her ...as she did with many others on the plane...Carmen is a treasure for spirit to behold and hopefully treat like gold!!

Posted by Anonymous


i have to give a commendation to a pilot named Tim who was flying home to FLL as a passenger on Flight 470 October 16, 2015. he sat next to my daughter and I. first of all, he pointed out to the oblivious flight attendant who was doing the preflight security that there was a passenger who refused to turn off his phone after being asked several times. When we landed in Fort Lauderdale, i thanked him for his patience throughout the flight. my daughter is autistic and ADHD and was rambunctious during the flight to say the least. he was very understanding and polite and even trekked us through the airport to catch the bus to the rental car area. it's employees, and generally speaking just people, like him that gave much relief to this flustered and worn out mom flying solo with my travel exhausted daughter with special needs. all i got was his first name, but will always be grateful for his kindness. thank you!

Posted by Gerald O. Hayes


I would like to express my complete satisfaction on how my 9 year old granddaughter was treated on August 19, 2015.At the Chicago OHare AP, due to extremely large crowds at OHare a Spirit Airlines Desk Supervisor by the name of LORI,helped my wife walk our Granddaughter Zipporah GRACE HAYGOOD through the crowd at the head of several lines which prevented Zipporah from missing her flight from Chicago to Myrtle Beach,SC. LORI was extremely courteous and respectful to my wife and me. We will continue to fly Spirit Airlines. Gerald O. HAYES

Posted by Anonymous


Kudos to Kamitra Barton at Hartsfield ticket counter she was amazing with helping me with several reservations. She was very efficient and pleasant and helped a confused senior.I wish all agents were like her.

Posted by Anonymous


I just want to thank Evelyn (30749) and Rosa (34484) at Macarran airport in las vegas for going out of their to help us in our flight to lax....kudos ladies, thank you ver much.

Posted by Anonymous


Just landed flight 410. Pilot was outstanding. There was so much turbulence and what a smooth landing. Loved his joke in reference to it to ease the tension. Thanks !...

Posted by Great white shark


I flew Spirit flight 906 from Houston to Detroit on September 17th. There was awesome flight attendants on this flight. One was absolutely superb. Her name was Brandy. I want Corporate to know it's people like her that keep me coming back to fly with Spirit.

Posted by Anonymous


I found the customer service very helpful. If you go to the website it tells you how to speak to a live person.

Posted by Papito


My wife and I returned to San Jose Costa Rica from Fort Lauderdale Fl the 21st Feb 14. I would like for the management to note that they have a very bright star employee with Christy Turner, because she saved me money and went out of her way to serve us. I only wish the clerk at the San Jose would have been so bright. Yes,we will fly Spirit again. Thank You Christy

Posted by [email protected]


The weather caused cancellations. I was to fly out of Myrtle Beach, S.C. and at the airport changes of flights were made. Employees Todd, Laura and Dana were not only helpful and kind, but kept everyone at ease under tense situations. You should be proud to have the working for you company.

Posted by blueiris


I used Spirit just a few days ago and did not experience any of the problems listed, everyone I came in contact with was very nice, and extremely helpful.The only complaint is there is no leg room.

Posted by Sue


High Marks for Tiffany who worked the ORD counter this afternoon, 1/27/14. She was empathetic to our problem, managed to get us a very satisfactory alternative, took initiatives, and went beyond what she was obligated to do in order to be a service. I am convinced to fly Spirit as often as I can, as a result.

Posted by Linda Davis


This is the only airline I have ever experience terrible customer service. The maximum weight of the luggage without being charged to carry on the plane was 40lbs. Leaving Los Angeles to Texas our bag weighed in at 38.5 pounds. When we arrive to the Houston airport the same bag with the same items in it weighed in at 46.5 pounds. Oh! I forgot we did add two pairs of pantyhose to our luggage. I guess they weighed 8.5 pounds. The employees at the check-in were rude and because of them Spirit will lose customers. Both fights were good. The stewardess were very nice and professional. The only complaint about the plane would be the lack of space between the seats.

Posted by Anonymous


in april of this year i arrived at atl late and found the flight closed i was so upset i started crying.the reservationist offered to re-schedcule at no charge and was so very concerned.he said"you know mam this things happen for a reason"when i arrived back home i found out he was right.my big freezer had broken down and food had already started to thaw.if the trip had gone as planned i would have returned home 3 weeks later to the smell and sight of putrifying provisions.i left a day later than originally planned had a great flight and a wonderful time.the young man's name was joshua bentley.i think he should be recognized.many people that serve the public are just barely polite if that. honestly he just made me feel better

Posted by Anonymous


We flew Spirit from Chicago to Las Vegas and back on August 27-30, 2013. We were on Flight #'s 357 & 356. Thank you and thank you again for having the seats locked in one position. I have waited and wished for this in my past fifty years of flying. For once we did not have the seat in front of us shoved in our face for the entire flight. Please lock all your seats to the upright position!!!! THANK YOU!!!!

R&V

Posted by [email protected]


Thank God I finally found a way to contact Spirit!!!
I wanted to praise one of Spirit's employees.Shawn Fulton, out of Logan Airport in Boston, should be accommodated for his professionalism. In June, my mother was on her way back to MYR.She has Dementia, and became disoriented. She started roaming around the airport. Shawn contacted me, told me he was taking care of my mother, and would PERSONALLY look after her until someone could come to take care of her. After mom was picked up, Shawn still kept in touch w/me, and assured me that when mom was ready to return to Logan to return home, he would watch for her, and look after her, again. Even after mom returned home, Shawn followed up and contacted me to make sure she made it home safely. Once again, I want to praise Shawn Fulton, AND HIS TEAM for going above and beyond their job description, and watching out for that which I hold so dearly; my mother! Thank you, Glenn D. Regg Conway, SC

Posted by Anonymous


Flew Spirit Airlines yesterday from Costa Rica.. Flights were on time and staff was friendly. The fees really irk me but I knew about them upfront. Here's my beef. After going through security I bought a bottle of water for the flight. I have severe allergies and need to keep hydrated. I was told by the gate attendant that I had to throw my water away. It was not allowed onboard. How can they get away with doing this??!

Posted by Anonymous


On Sunday I flew Spirit flight no. 262 from Ft. Lauderdale to Atlantic city. Your flight attendant Shawn was amazing. I know you usually only hear negative comments on attendants and such, but you are extremely fortunate to have an employee who truley enjoys his job and makes your passengers feel welcomed. Wonderful attitude, great personality and I just thought you should know I was impressed.
Fran Ott

Posted by Anonymous


First we want to say thank-you to the whole staff on Spirit airlines-On February 26,2013 we flew from Detroit to Ft.Myers non stop @ a very fair rate.(we always purchase ahead)Somewhere into the flight our son passed out briefly. The Staff was there to help and checked on him often-also they had asked if anyone had medical knowledge-a nurse and a doctor many thanks to both of you=when we arrived in Ft.Myers there was an ambulance waiting to check on our son. He was dehydrated from a virus he had (per hospital visit) All has turned out fine- Thank-you to the pilot(s) and the whole crew for their proffessional attention and concerns Flight NK605 from detroit to Ft.Myers Florida. We flew back home (to Detroit) on April 1.3013-great flight. We will probably always fly with Spirit-It is the best deal in the sky! After reading some of these comments we begin to wonder if we all expect too much. We have flown to Orlando for $8.00 each way and several times in December for less than $50.00 each way to Ft.myers Fla.. We have the club plan. We really do not expect to get that great of a deal in March,but still a very fair price. Yes you do have to pay for luggage and seats(if you want to)they will give you a seat. Everyone needs to read and stop expecting so much-otherwise pay for the more expensive airlines! We think the ride is the same for a better price,so we are going to stick with Spirit! Thank-you again Spirit! Larry, Linda,&Brian King (Toledo,Ohio)

Posted by Anonymous


the best flight I have ever had Because:Want To Fly Cheap , I mean cheap.
I do not want to spend 4 days of my 14 vacation getting there and back. I still want it cheap. I do not need my hand held. All I want to hear:This is YOUR seat.
SOOOooo I sat down and spent several hrs. on the computer. I read every thing about every air line that will get me to my destination in one day from my city of departure.
I Bought my tickets 3 months in advance. On Line.
I made sure my bag was under 40 Lb.
I made sure I bought and paid the fee for that Bag. On line
I will not have a carry on bag and if I did I would have bought and paid that fee on line.
I looked at the airline seat chart , I know I am tall, I know I am chubby above the waist. I picked the best seat that fit my needs. If your tall, You know your tall. If you know you look for chairs with out arms in the real world you will need to know; You will have trouble siting in coach on any air line. At the last sec., do not complain " I don't fit" do not complain. It was all there on the web site of the airline : although some are more transparent in there advertising. This one is!
I made sure I knew in advance what seat I wanted. I bought that seat for a fraction of the cost I might have to pay on a regular full fair air line . I bought and paid for that seat on line. The air line I am going to use posted the price of that seat on there web site. Remember I said I was chubby above the waist; and most of that is in the front. There was no mention of seat belt extenders . One quick e-mail to customer service. It will be there costumer service tells me.
I will be carrying a personal bag. I made sure there will be no charge for that bag by taking the time to fill the bag with what I was going to put in it when I fly. I measured it's dimensions ( the air line I am going to use has there requirements posted on there web site. I know exactly where that bag will sit on the plane because I ( on line ) asked. I had a response from customer service in less than 60 minutes By e-mail on line.
I know I will have to get up early to be at the air port 2 Hr be fore the flight leaves. I will have checked in on line the day before, 24 Hr in advance .
I will be carrying small machine in my personal bag that assist me in breathing at night/ when sleeping. I will not be sleeping on the plane .However It has to be with me. I can not sleep with out it. I can't afforded to have it become separated from me. I checked the TSA guidelines (on line) so I know the rules. I will know in advance to have the machine out of it's case in the tub with it's prescription from my DR. I got that ( on Line ) printed the night before. That way I will breeze past that check point not slowing down the line disrupting any one behind me.
The seats are assigned in advance and at the gate. I will be in place on time, when They call the flight. When I board The FA will say That Is YOUR Seat.
I took this flight as I must make a connection to the Caribbean. ALL airlines have disruptions to flights ALL. I have allotted 4 Hr between flights To move between terminals ( checked online terminal maps) as to the location of baggage claim, free bus shuttles , stairs and lifts and restrooms. I know the rules of the next carrier and have adjusted my schedule to include a delay of up to an hr and half . The domestic carrier has the a excellent safety record. They have grown there co. by 35-40% in the last 4 years . Have some good job openings. They embrace environmental concerns. They must be doing some things well.
If you go to the ball park sit in the cheap seats and don't buy the six dollar beer or four dollar sodas or the two dollar water; You still saw the game; just like the guys in the box seats.
It took me about 3 hr with wait time to check out and book this flight, with out getting out of my chair 180 minutes
I will save over a buck a minute on this flight. stop your whining Take a train take a bus Drive stay cooped up in your car or big box with wheels that takes 3 uncomfortable expensive days ( if you were travailing my trip) or 3 Hr on this aircraft. Sit back relax, enjoy the next 3 hr. or be uncomfortable mox! nix! ( makes no difference) Its a cheap flight. YOU GET TO SEE THE GAME!

Posted by peggy


just to let know,i did my home work about the fees b 4 i made my plans to travel to las vagas, if u go on line and check,or call ur travel agent there should b able to inform u off all the fees u will have to pay , i found out u can take a carry on with no fees if u do ur home work. we had a wonderful flight. will use them again thanks peggy

Posted by Angie


We flew from Detroit to Las Vegas. Staff was very friendly but it is very cramped & I am on 5"1. We had a hour flight delayed whiched actually turned into 2 hour delay. It's really no cheaper than any other airline after you pay for your bags. I will stick with Southwest Airlines.

Posted by Anonymous


I wish to commend and publicly compliment a Spirit customer service representative who was very helpful and extremely cooperative in affording me a change in my itinerary due to a medical problem.

Devin's obvious care and concern for my situation was so very much appreciated that I felt that I must share my very positive feelings with his supervisors and/or management.

Rich Sternberg, Flemington, NJ

Posted by SPettit


Spirit isn't the best airline. However, I am a strong believer in "you get what you pay for." They have the lowest fares around. You have to expect that you are going to receive poor customer service. Don't want the hassle? Fly Southwest or American Airlines where you are paying for good service. But, if you have an emergency or want to pay less, Spirit is where to go.

Posted by Tomassino


12/14 called Spirit re. our flight out of Lauderdale to Vegas by way of Dallas on 12/23. I requested wheelchair assistance for my wife who has injured her back and I offered to pay for 1st class to make her more comfortable. The agent, Brian, took the time to ensure we had a wheelchair lined up for the trip out and back and then lined up seats with extra leg room at no charge for the roundtrip. Though a bit difficult to understand, I felt he really cared to make us comfortable and happy. Here's hoping...

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Posted by Anonymous


Tips for traveling Spirit (from a former employee)

1.Their customer service call center is outsourced to India. Don’t bother calling. In most cases the communication is ineffective and call center agents have not documented many calls with accuracy. This may not be deliberate, as there does seem to be an English comprehension barrier. Spirit’s corporate headquarters is in Mirimar, FL. You can reach the corporate office at (954) 447-7828. This number can be found easily on any search engine.
2.The bag weight limits and fees can be located on the Spirit website under the tab, “Optional Fees.” I recommend reading all bag fees and fine print when traveling with ANY airline. Booking bags online is cheaper. Do not wait until the last minute to do so or you may find it surprisingly difficult to purchase at online rates. If this happens, contact corporate and insist that they assist with the transaction. If you wait to purchase bags at the counter, you will be charged counter rates- the agent’s have no choice. It is not their policy to override and they can jeopardize their job by doing so.
3.Abandon Carry-on cases. A malleable duffle bag stores the same amount of personal items and can be made to fit in the “free” bin. What constitutes a personal item? The item must fit under the seat in front of you. It can not protrude from the bag-sizing bin or you will be made to pay for overhead storage. Don’t allow yourselves to be conned out of $40.00. The majority of Spirit’s profit is derived from optional fees.
4.Check in at home or on the kiosk. Spirit now charges $5 to print your boarding pass. Remember to “touch” the seat icon while checking in at the kiosk. The kiosk is the only check-in location that will permit you to select a seat of your choice without a charge (big front seats excluded). You can choose from any seat on the cabin map. Available seats are represented in blue.
5.There are some great fares available (not always). If you are lucky enough to stumble on these fares during desirable travel dates,there are guidelines to keep in mind:
a)Be flexible. Do not book a flight the day before your event. Spirit regularly raises the LID to sell more seats than the aircraft capacity. For some, this means a chance for voluntary booking to the next flight, which includes a free night stay along with free round trip tickets. For many, this is disastrous; and if you’ve arrived late, you will have no shot at boarding. “Oversold” is not a mythological term- if they can oversell, they will. They count on late passengers.
b)If flying into LaGuardia (or any airport with a curfew), avoid evening travel. When there is a mechanical issue, Spirit is liable for compensation to the passengers. Rather than rebook all passengers and pay for 180 hotel rooms and meal vouchers, they will delay the flight until 3a.m., so that LGA will be open for business at the time of the flight arrival. For obvious reasons, this information is not shared with passengers or station agents. The delay is pushed back throughout the evening and until after midnight when the 3a.m. departure is announced- leaving the agents to deal with the rage and chaos, until resolved.
c)When traveling internationally, seriously reconsider any connecting flights with less than a 4-hour connection time. Spirit is a budget airline. Yet, for some reason, they have not exacted a cost effective strategy for dealing with unexpected mechanical issues. It is well known that Spirit aircrafts fly for 17 hours or more a day. This can result in mechanical problems which inevitably lead to delays. However, if an aircraft reaches the connecting airport at least 1 hour prior to one’s connecting flight, Spirit will not be liable for any customs delay that may be encountered. The fact that their mechanical delays often result in late processing through customs is irrelevant. There is no compensation. The passenger will be rebooked on the next available flight…which could be days away.
d)In the event of a cancellation, passengers will only be given hotel accommodations if the cancellation resulted from mechanical issues. Spirit does not offer compensation for weather/ATC related delays. Imagine having to be the Customer Service Agent conveying that message to 150 angry passengers at 1:30 in the morning. Also, Spirit has no agreement with other airlines. If they have to book passengers on other airlines, it is a manual process of booking up to 9 passengers at a time on a budget travel site with a corporate credit card. During times of crisis, the corporate card has been declined, due to recurring compensations exceeding the card limit. These problems are very time consuming and most unfair to customers, agents, supervisors and coordinators. The station directors and corporate representatives do not deal with or shoulder these problems directly at the time of occurrence. Therefore, a passenger’s anger is never directed at those in a genuine position to make a difference.
Now, in response to the damning posts: It has been suggested that the agents are scamming customers; however, the agents do not establish pricing or author the Contract of Carriage. As witnessed by customers, agents collect, change and store cash on their person. There are no POS registers. Cash handling is burdensome. The agents are accountable for cash collections at the end of their shift and can be responsible over $1000.00 per shift.
Agents are more expendable than customers. To prove this, my seniority number went from nearly 200 to 75 in just over 6 months. It doesn’t matter how reliable, efficient or hard working an agent has proven to be. When the corporation needs to cut costs, it takes only one fatal error.
I will not even begin to list the multiple unresolved IT issues; which create additional problems for agents when relying on the tools necessary to perform their job.
I’m aware that some agents are not solid representatives. There are good and bad employees everywhere. The same holds true for customers. For every passenger that has induced feelings of sympathy in me, I’ve dealt with many more who were demanding, beligerent and obnoxious. Customers are not entitled to be abusive because a person is “on the clock”. The agents and supervisors understand the passenger’s frustration and likely, share it. Additionally, there is no shortage of passengers who do not accept responsibility for their poor time management and planning. It amazed me how enraged passengers could become, when made to pay $38 for a bag after paying only $30 for a flight to destinations more than 1,500 miles away.
I’ve been asked, “How could you possibly work for such a company?” The answer is simple. The economy is lousy and the job market sucks. This airline has the employees over a barrel until a better opportunity arrives; and they know it. Many agents can’t even afford to personally enjoy the standby flight benefit for multiple reasons. As always standby travel is not guaranteed- especially with an airline that frequently oversells flights. Furthermore, the wages are hardly palatable, if not impossible to survive on. So passengers… please, do unto others…
I’ve worked with many warm and ethical people. Treat the agents with respect. They’ll be much more willing to go out of their way for you.
The goal of any corporation is to make money for the shareholders. Spirit’s corporate leaders pride themselves on exactly this ability. The only change that might affect Spirit’s profit margin would be a drop in oil prices, as consumers are forced to reduce spending. Then, perhaps other airlines would be better positioned to become more competitive in pricing. In the meantime, will I purchase a $40.00 flight? You bet… and while I check myself in (with my back pack only) and wait for departure, I will watch the chaos, smile…and breathe a sigh of relief. It’s been a stressful year.

Posted by Anonymous


Dont work for Sprit Airlines they treat there employess like crap and dirt. Dont think they will be flying much longer.

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