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I went to buy a Tennis Carry Bag for my son at the Beaverton, OR Store. I'm a regular customer there. His Prince racquet was bought there. I get golf product there. None of the tennis carry bags I was interested in were marked, nor was there a rep there to ask about a price. The only way to check the price was to bring the item all the way up to the check out and have them scan it. That is wrong. That prevents the customer was comparison shopping PRIOR to going to check out. That's ridiculous. I went to the front, and the young lady at the counter said she was in management. The only thing she would offer was her apology, but offered no "make good." In this competitive market, customers will go where they feel their business is wanted and appreciated, instead of expected. Next time, I will go to Dick's as it is closer to my home anyway. Thank You.KillsGermsOnContact 5/20/13 10:18AM
Sports Authority at the colorado mills mall. Thursday May 16 1:00pm
The sales associate had to type in my cc manually. Afterward she was going to make an imprint of my CC. I said no I didn't want that. I told her to call my bank if she felt there was fraud. She called her manager he said the same thing I said no I didn't agree and that it wasn't safe. He said it's safe it's in the drawer. Really? WOW that's why we do everything electronically and the number doesn't even come up on the receipt. So I said no thank you and asked him if to return everything I purchased. His reaction was completely rude. Even the person standing next to me said he's pretty rude. Hispanic manager. I didn't look at his name tag. Thursday Afternoon around 1:00. I asked if I could have the receipt for the transaction he said no nothing has transpired and won't show up anywhere. I just wanted it for my own records. He said no stapled everything together was not nice about anything and dismissed me. My cc was stolen ages ago and it was a complete hassle to sort it all out. Thanks Sports Authority guy for making a good customer feel like #$%&. Way to meet the customer's needs... Good training! The girl at the counter (non manager was very nice)trish 5/18/13 6:38AM
4/7/13 purchased $1200 elliptical at Honolulu Sports Authority. Took over 1week for delivery as driver didn't want to come sooner with excuses about traffic. Driver assembled a broken machine, then refuse to disassemble and take back, said I have to call store next day to reorder. Took 3 weeks of 17 telephone complaints by me to 3 different Sports Authority managers with empty apologies and no action (even going to store face to face was useless), complaining to 3 Urban Express reps in New York, 4 delivery men, and 4 cancellations of scheduled delivery dates on Urban Express' part. Lots of finger pointing between the Sports A. and Urban Express, giving me excuses about firing/hiring local delivery men. Frankly, that's not my concern as a paying customer to SPORT AUTHORITY. I purchased from your store, it's your responsibility to make sure I recieve my product I paid for in a timely manner. I should not have had to waste my time chasing after your employees and incompetent delivery service. I've had to cancel my personal plans time and time again to accomodate your delivery men only to have them cancel on me day of. I am disgusted that your company did nothing to take action with those delivery people after numerous complaints to your managers. This is the worst customer service I have ever experienced from a merchandise and delivery service ever. I expect to hear back with a refund on the assembly fee I paid for. I have also documented each date, phone calls, and names of the employees of both your store, Urban Express and delivery men whom I dealt with within the past 3 weeks.Adele 5/8/13 1:24PM
I ordered a pair of black solar soft nikes , size 7 at the store in honolulu, hawaii on April 6, 2013 through the website. Inventory showed they did have it in stock.
I received one email in regards to my purchase.
I was told by an employee it'd take 8-10 days to come in.
Eight days passed and nothing in my email about my order, no tracking order, nothing. I called customer service and all they said was that the tracking number "wasn't working" and that the "usps website was down, to call back again in a few hours"
I hate wasting my time, instead of calling I checked the website. Something was wrong because it showed that the number I was given was not accessible at the time.
I called customer care almost every other day about the status of my order and each representative told me the same thing, until i emailed them. I emailed saying that if they have it, good! if NOT let me know because I dont want to be waiting around for something thats not even available!
I hate being givin the run arounds for something thats supposed to already been in my hands after I already payed for it.
I was already upset after waiting for so long, for at least some type of communication, that I called again on April 22, 2013 asking about my order. The representative seem to be really kind to helping me and he actually gave me 2 options. 1: a refund or 2: to reship another pair after mentioning that my order was "LOST" Of course I really wanted this shoe so I said to reship me another pair. He said Ok to my decision and supposedly processed it in the system. He also told me it would take 1-2 days to process.
Today is April 24, 2013 the "second" day its supposed to be processed and still NOTHING, NO EMAIL OR CONFIRMATION. I just called customer care AGAIN and this different representative just told me my refund will be going through in 1-2 days. WHO SAID I WANTED A REFUND AND WHO OK'd IT? I waited and wasted my time on something that wasnt even available!
Come on sports authority, get your system together. Make sure the inventory online is at least "accurate". If you know the "warehouse" doesnt have it to begin with, let the consumers know rather than being very repetitive about the situation!
I dont think i'll ever shop at sports authority online or at the store to be exact.jenn808 4/24/13 8:09PM
Ref: Bodyfit Adjustable Ankle/wrist Weights
This Information Is Furnished To Your Company In The Hope That Your Distributors Will Either Purchase Better Quality Products Or Insist That The Factory Produce A Better Quality Product.
I Purchased The Above Item Approx. 8mos. Ago.
Both Weigths Already Fell Apart. The Design Is Comfortable. However The Material Which Holds The Lead Parts Is Not Strong Enough To Withhold The Wear And Tear Of The Weight Of The Lead. Hence, The Lead Punctured Holes Through The Material And Dropped Out In The Short Period Of Eight Months!!! I Know That Most Companies Value The Quality Of The Products They Sell To Their Customers.
I Hope That The Above Feedback Will Help Your Company Seek Improvement In This Particular Product.
Thank You For Your Concern And Prompt Response.Anonymous 4/6/13 3:10PM
I tried to return an item today and to get credit back to my visa account. I was told that since the card number did not match I could only receive store credit. My wife purchased the item on her card (same account). I was told it was a Visa policy not the store's. I find that hard to believe since every other store I do business with will put credit back on my card when the purchase was on my wife's card.normdyer 3/17/13 5:38PM
Camarillo Sports Authority is the worst customer handled situation I have ever experienced in my life. I went in with 12 dollars on a gift card. I am an avid Mountain biker and saw a 34.00 light and rear tail light comboIto. It had a marked down sticker to, 19.99 so hey, that's a pretty good deal. So I picked it up and went to pay for it. The girl rang it up she said "That'll be 36.99 " I said what it said 1999 over there. She had already slid my gift card. Then she called the manager who went over to look and began messing with the display for about five minutes. Seemed to be changing it to the 34., price. She then said, "nope it says 34.99." I said that's not what it said a second ago." The management said it does now." Issue okay then I don't want it. The girl at the register said "I've already slid the card" I waited another 30 minutes for them to figure out how to put 12 dollars back on my card. So I said "keep the card I just will never shop here again." And walked out spent 12 dollars in gas and went to Sport Chalet where the were squared away. They even said I should have brought the card to them. They would have honored it just to treat me how a customer should be treated. I am an avid sportsman and worked in retail mgment myself for 10 years. I will never go back to this company again. Especially the Camarillo California store.Jim 3/2/13 7:43PM
Camarillo Sports Authority is the worst customer handled situation I have ever experienced in my life. I went in with 12 dollars on a gift card. I am an avid Mountain biker and saw a 34.00 light and rear tail light comboIto. It had a marked down sticker to, 19.99 so hey, that's a pretty good deal. So I picked it up and went to pay for it. The girl rang it up she said "That'll be 36.99 " I said what it said 1999 over there. She had already slid my gift card. Then she called the manager who went over to look and began messing with the display for about five minutes. Seemed to be changing it to the 34., price. She then said, "nope it says 34.99." I said that's not what it said a second ago." The management said it does now." Issue okay then I don't want it. The girl at the register said "I've already slid the card" I waited another 30 minutes for them to figure out how to put 12 dollars back on my card. So I said "keep the card I just will never shop here again." And walked out spent 12 dollars in gas and went to Sport Chalet where the were squared away. They even said I should have brought the card to them. They would have honored it just to treat me how a customer should be treated. I am an avid sportsman and worked in retail mgment myself for 10 years. I will never go back to this company again. Especially the Camarillo California store.Jim 3/2/13 6:20PM
After purchasing two large items from Sports Authority; elliptical and bicycle, two reward cards were mailed to my home. These cards were mailed separately (within two to three weeks of each other). When attempting to use the second reward card which was mailed to my home, the cashier stated it could not be used as it was previously obtained. Completely confused since I had the card in my possession how was it possible that I ‘used’ it? The cashier had no idea how to handle the situation and asked assistance from the manager who looked like she couldn’t be bothered. She rudely told me I had to call customer service, which already in the store, wasting over a half hour of my time, I told her “No, you can call”. The individual on the phone, Lauren, was absolutely ridiculous. She explained that “sometimes” duplicate rewards are issued and “Unfortunately the amount could not be obtained’ over and over again. Please tell me how this makes sense? Why would a company send out multiple reward cards if it can only be used once? If you send me two cards, I am going to use those two cards. The reward amount was a lousy $26 dollars, but why not use it if you have it. Lauren was no help and supposedly the manager Katie was on her lunch break. I asked if there was any other manager and she said “No”. It seems really impossible that a large business as Sports Authority only has one manager in office. When calling later that day, I was told by another representative (Sean) that the manager had left for the day. Seems to me there is no manager and they are basically giving you the run around in hopes of you giving up. I have emailed my concern to many email addresses found online and have received no response. It is extremely frustrating after spending hundreds of dollars on an elliptical and bicycle, to which they pretend to have a ‘reward system’ that you are unable to obtain. I would have rather received no ‘reward card’, which would have saved my sanity and time wasted at the store and on the telephone with their customer service.
Bottom line: I will never shop in Sports Authority again and I hope that you do not either. This place is overpriced with employees who are poorly trained with upper management which cannot make decisions. Hopefully I will receive a response and will continue to leave my complaint on every single ‘Complaint Website’ I can find.jbraga 2/26/13 9:41AM
Very very dissapointed by shipping and promise of shipping date. Running late is not an excuse should not take 3-5 days to put in a shipping order it's a simple process. Definitely not oredering or reccomending to any one I know.Anonymous 2/15/13 2:33PM
I went to the Rockwall Tx store. I waited in the area of the store the items I wished to purchase were located as I needed assistance with the items. I waited. And waited. And waited. The store was not busy at all. There were only 2 or 3 other people in the store and they didn't need assistance with their items.
I still waited. I even yelled three times, "Does anyone work here?" Apparently no one did because no one came to assist me. If this is the way Sports Authority treats it's customers they don't deserve my business.Lisa 2/15/13 2:10PM
Complete and utter dissapointment that a purchased product online cannot be exchanged at store.
Business structuring is fine, but when a company decides to make it that much more difficult to get what one wants it is enraging.
DO NOT BUY ONLINE unless its a watch or some thing stupid like that.REM 2/12/13 6:51PM
I stopped in your store in the Yuma mall. I was looking at Golf Driver, and have been to your store on three different occasions. In all three visits I yet to have a Sports Authority employee offer any help with questions I might have. I have about given up on trying to purchase any equipment from your store. I would not feel so bad if someone had even talked to me to see what I was in the store for,Nelson 2/1/13 6:37PM
Sports Authority customer service is the worst!! Don't ever order online with them and have to return for another size. I have waited WEEKS for an email (return label)and have made 4 phone calls waiting for it. They NEVER get it right. Stay away!!VVVKKK 1/27/13 11:41AM
Horrible online customer service! Dont ever order anything online if you plan on possibly returning it. I bought 2 pairs of shoes online, neither pair worked out for me and I returned them using their return method. They did not issue my refund even though they had my merchandise for over 7 days! That is crazy, I order online from other companies and return stuff all the time, NEVER is anyone so slow at issuing a refund. All the people that answer the online calls tell you a different story and if you request a call back from a manager they tell you it will take 3-5 buisness days to get a call back!! WHAT?? Unbelievable, this company is horrible. I had to dispute both charges with my credit card company. Refunds should be issues within 3 days of them receieving the items back!!!!!Milo 1/14/13 4:59PM
After a year I bought my bike from Sports Autority, I took it for a tune up in March 8, 2012. They told me that some parts need to be changed and they will call me for the cost of it. Not only they did not call and I had to go back to the store several times to talk to the manager to get a qout for the cost of rapair. After so many times of trip to the store and argument with the manager, they finaly called me last Friday that my bike is repaird and ready for me to pick up. Today January 13, 2013 I picked up my bike and it does not seem that they have done any major job to take them almost a year to fix my bike. I told the guy in the store that i would never ever buy anything from Sports Authority and will never let a friend or family to buy anything from this store. They are a complete rip off, rude and unprofisionals.Shaima 1/13/13 1:13PM
Website order for gift card didn't work or process properly. 30 minutes wasted. Customer service order placed by phone for same gift card, didn't work. Envelope came unopened with no Gift card inside only the receipt. Customer service called and agreed to re-issue card. 10 days later I called to track card. Card never sent or re-issued. Sent re-issue to different dept. and am still waiting on card. Nearly 30 days now. Terrible, Terrible, Terrible experience.
chCraigh 1/10/13 9:23AM
As usual, my experience at Sports Authority today was awful. Went to the new store in North Phoenix at Deseret Ridge Market Place to buy new shoes. I stood in the middle of the department and watched to sales kid walk around for several minutes completely ignoring me. I asked to speak to the Manager, who was more disinterested in helping me than the kid in the shoe department. This company has the worst customer service I have ever experienced. Reminds me of the downfall of Circuit City. No more chances for Sports Authority to get my business, I'm done with them.Anonymous 1/3/13 10:32AM
I purchased roller skates for my son for Christmas on 10/22. They didn't fit so on 12/26 I went to return them (with the receipt) and was told I was beyond the 30 day policy. When I explained they were a Christmas present I was told I could have a store credit. Sports Authority apparently doesn't appreciate that some people don't wait till a week before Christmas to shop. I, for one, will not shop there any more. Bah humbug!nancy 12/26/12 12:28PM
I purchased a foosball table for my children for Christmas and SA confirmed shipping by ground (by phone and email) in time for the 25th. The item was shipped by freight and won't be delivered until after Xmas. Numerous calls to SA have left me without answers. I have been unable to speak with a supervisor. One was supposed to return my call within 48 hours. 72+ hours later and no response. How does a company operate this way? Will never shop here again. Plan to use all social media outlets to relay my dissatisfaction."Carol 12/24/12 11:40AM
Sports authority is the worst store in Santa Fe long story short jonhathon Chavez is a cursing poor and don't care acout customers being around him when he does it. Me and my husband weren't very satisfied with customer service either we walked in there was no one in the store other then the cashier. I needed a price change and the management took forever to come and respond to the cashiers call. Me and my husband go there all the time never again. I give this store and one of the managers johnathon Chavez a 0 he is not a very good manger if I was u id fire him. But that's me. Have a great Christmas.nope doesnt need to know 12/20/12 7:53PM
I called Sports Authority Online Customer Service on 18 December 2012 at 11:30 regarding questions about my interest in the Pelican Pursuit 80 Kayak that was selling online for $299.99. I spoke to a customer service representative about the online promotion offering 30% off the entire order for a limited time and with exclusions that were listed in a separate area. I stated to the representative that the limitations applied to “select boats” and I requested clarification since a kayak is not considered a boat and Pelican was not listed as a restricted manufacturer. She stated that the 30% should apply to a kayak and offered me an opportunity to call back and receive my 30% discount after completion of my online purchase. I then asked about shipping options since the website also showed a free, standard shipping option on orders of $75 or more, but the promotion details option did not display any detailed information on the website, and the $160 option for shipping was too much for me to afford. The representative did not provide me any additional information about this offer and stated that the $160 shipping cost was my only option. I then requested a supervisor to clear up my confusion on the online promotions.
I spoke to a supervisor who contradicted the original employee, and told me that a kayak is considered a boat and that the 30% discount would not apply. He also failed to provide me any additional information regarding discounted shipping.
I hung up confused and disappointed, feeling that Sports Authority purposely misled and misinformed me as a customer, failing to provide me accurate information on the website regarding promotion details and restrictions on shipping and discounts, and then, when I called customer service to get clarification, I was again misled by a customer service representative who offered me a discount that was taken away by a supervisor without adequate explanation or justification. I never received clear shipping option clarification.
I am an active duty member of the military with limited resources. I was searching for a Christmas gift for my wife. I am very disappointed with my experience, and although I recently purchased a pair of Saucony running shoes from Sports Authority online, I find it difficult to justify conducting business from a company that misleads customers in this manner. I will ensure my friends and family are familiar with my experience and apply this to their decision making when deciding where to spend their money online for sporting goods purchases.Michael 12/18/12 11:09AM
It seems to me that the Sports Authority coupons aren't worth the paper they are printed on. There are too many reasons not to honor the coupon, and they will do their best to find a reason not to honor the coupon. The negative response from Mike in Oakdale, MN was even worse when I didn't want the item wtihout the coupon taken off.Al 12/16/12 8:30PM
Would not let me cancel an order even though I called within 5 minutes of placing it.running man 11/27/12 5:48AM
Below is the letter I sent to your corporate headquarters:
This letter is to inform you that on November 23, 2012 at the Black Friday event starting at midnight your store manager at the Sports Authority located in Fairfax VA (12300 Price Club Plaza) misrepresented your advertisement by excluding people over the age of eighteen who were standing in line to receive a scratch-off card. A friend from Long Island, NY attended the event with me as we were hoping to be able to receive money to use in purchases of North Face jackets for Christmas presents. My friend was denied a card because she was in a group. This was done after your manager had gone past the line earlier stating he was only giving out one card to each family, excuse me, which is not what was printed in the ad. A few minutes later, he went past the line stating he was only giving one card per group of people. Excuse me again; the ad did not state this. What about people who were traveling together to the Black Friday sales, and who had been standing in line for an hour while people at the back of the line, who had only been there a few minutes and where past the eighty designated cards received cards. He also gave cards to all the members of groups of four people traveling together; I spoke with them in the store, which makes what he stated earlier inconsistent and more illegal. I approached the manager after entering the store, where I was joined by several other people who where also upset because they were not given cards after standing for an hour or more. The manager looked at me and said, “It is too early in the morning to be upset,” and walked away. I gave my friend my card, because I told her and took her to the event. Consequently, the store lost two sales instead of getting two sales, future business and bad word of mouth advertising for the Fairfax store and the entire Sports Authority Corporation.
I have enclosed a copy of the advertisement as printed in the Washington Post paper, where it states the first eighty people will receive a scratch-off card over the age of eighteen. I have informed the Better Business Bureau and Consumer Protection of your Fairfax manager changing his statement twice within fifteen minutes and not following through with the terms of the written ad. What the manager did is against the Uniform Deceptive Trade Practices Act as stated in VA Code section 59.1-200. It is also considered an unfair business practice by misrepresenting the store’s printed advertisement.
I await your personal response to this incident. Thank you in advance for answering my complaint. It is a shame the Sports Authority Corporation hires people who make their own rules, changing them minute-by-minute and not follow the procedures setup by the corporate headquarters.Anonymous 11/26/12 7:43AM
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I previously submitted a negative comment regarding product that was not priced, along with having no sales associate, and a lower level managment person that did not handle my complaint to my satisfaction. Within a couple of hours of my email to customer service, a Regional Director (Wayne) alerted the Store Manager at Beaverton (Roy.) Roy called me and offered a very generous reimbursement. Rather than that, I suggested putting that toward another purchase. I was very impressed with how Roy handled things. That makes me feel a whole lot better about being a loyal customer at Sports Authority now. Thank You. ~ Charles HeathCharles Heath 5/20/13 2:35PM
I was very pleased with the service recieved yesterday at your #772 store in Hawaii. I'm a 70 year old female that was needing a new sportline watch and a nice young man Scott Liwai went beyond his duties not only help me purchase a new watch, but he tried to fix my old watch, which was purchased from your store last year. He was very helpful as I asked if he could set my watch for my needs. He took the time to set my watch and this I believe was great customer service. Sports Authority was well represented by your employee Scott Liwai.
ArleneAnonymous 4/24/13 10:33AM
Sports Authority, Encinitas CA
I would like to applaud Jamal Anthony and Brian who were very helpful in getting my teenage daughter her "needed" color track shoes! Brian found her shoe at another store which would have been a long drive for us. We asked if they would ship them to our home or to the store and he said he didn't think so, but would ask his manager to be sure. Jamal was able to pick them up from the Mission Valley store for us and we were able to pick them up at our convenience at our local store! This is excellent customer service!!!!
Thank You Jamal and Brian
Lee Anne and SheaAnonymous 2/9/13 8:35PM
We have not received such proficient,professional customer service since the days of mom and pop stores!!! Our sale associate Kymmer was EXCELLENT to say the least. Not only was she very attentive and professional but she went above and beyond to take the time to explain all the benefits of the products my husband and I needed for our upcoming trip to Vermont and the New England area. She told us she grew up there and gave us hints and suggestions as to what we needed and told us things we had never thought of. Kymmer should be very highly regarded as a valued employee within your company and you are lucky to have her!!!! We have been to Sports Authority several times in the past and have never received the service we got today. Due to her invaluable knowledge and customer service we will be back to shop at your Reno store.Tiffany and Scott Horst 2/7/13 9:16PM
We were looking for a specific product and had gone to many sporting goods stores including Bass, and other Sports Authority. We found what we were looking for but only the floor model was available. Mr. Jerrell Welch, the Store Manager, had been helping us and made the purchase extremely pleasurable. He was courteous, knowledgeable, and accomodating. I never make comments about employees but felt the need to let his bosses know how great he represents the Sports Authority!BT 12/30/12 12:37PM
My experience with Contessa at the Issaquah, WA store(561)was great. Contessa in the shoe department was polite, helpful, happy and efficient. Please give her a gold star.Anonymous 11/29/12 4:39PM
I submitted a complaint a couple of days ago because i was very disappointed in the customer service at one of the stores and was very surprised that I was contacted by the customer service dept and my issue was resolved and I received an apology. So my advice is to call or email the customer service dept to see if your situation can be resolved. There seems to be people in the Sports Authority Corporation who does care about their customers.
R. Sullivansully 9/19/12 12:14PM
Just today I bought 2 bicyces. When my wife & I started looking we started with S.A. of West LongBranch,NJ. The associate spent alot of time with us and answered all our questions. We shopped around and found the same bikes at Dicks. The difference was the associate at Dicks didn't have time for us. Dicks had both bikes in stock. But they didn't give us the help your associate did. In spite of the fact that we had to travel to 2 different S.A.'s to get both bikes, it was worth it because of your sales associate Outstanding job your employee did coordinating the sales between both SA's. Kudo's to your guy Ray. sale#31729907@ Brick Plaza sale#31728830 @ West Long Branch. I hope you find time to recognize your employee.Anonymous 7/27/12 9:42AM
Store number 255
5151 Citrus Blvd Suite C
Harahan LA 70123
I went into Sports Authority to make a return on five shirts. Two of the shirts I removed the tags but never wore them. The cashier on duty told me that the manager would have to make the decision to except the shirts without the tags attached. The manager on duty was Ms. Diane Graebert, she decided to take the shirts back. What was so wonderful was that she treated me as if I was a customer making a purchase at her store and not a return. Ms. Diane was friendly, professional and extremely accommodating. Its really pleasant to see good customer service still exist.Dionne Allen 4/30/12 9:06AM
on sunday i shopped at the store at the sawgrass mall.i had to find a girls baseball glove and shoes.the gir; lives in bahrain and returns are difficult.after about 20 minutes of not knowing what i was looking for i went to the front and asked the manager for help.the store was packed people every where.the manager walked me back to shoes and had rich help me he explained every thing and helped me with finding a glove,shoes socks a marlin hat and jersey.then he asked me about my feet and took me back to shoes and i bought inserts and special sock for bothj me and my lady friend.i had forgotten my coupon but the shopping experience was so pleasant i was happy to pay full price.$363 well spent.the cashier also was friendly and took my money with a smile.rich and the manager are assets to the sports athority.longhorn762 4/9/12 4:45AM
During this holiday season I had a wonderful experience at your store in Gainesville, Florida. I was greeted upon arrival, and then directed appropriately. Two young men helped me with my many questions about your punching bags. Joseph, one of the two men, brought the bag at the register, with wonderful news that it was even cheaper than we had discussed at the display. He was very cheerful, helpful and knowledgeable about your product. He even loaded it into my car. I had a very pleasant experience at your store.
Jane TurnerAnonymous 12/30/11 12:07PM
I was in your store in Montgomery,Alabama. I heard on of your store mananger talk to one of the cashier so bad. I don't think just because your are a manager does not give you the right to talk to anyone bad.I don't care if she is a cashier she is still a person. If they talk to her that way she would be writting her up so the manager need to be written up to. That is not the first time I have heard her talk to an cashier that way. I thought she was having a bad day the first time but I can't let it go this time and I hope you will not to. I heard the cashier call her Ms. Kathy.kathy 9/16/11 11:33AM
Paramus sports authority located near ikea and garden state plaza.
I recently went into this place of business to purchase a bike. An older gentlemen by the name of garfield approached me, asking if i needed any assistance. As i did, i told him i was looking for a bike for moderate to progressive trail/mountain riding. Before he helped me choose a bike he started explaining some sort of warrantee coverage that i had to buy. Right off the bat i was drawn away, after 45 minutes with the associate, he recommended a bike which i was reluctant to buy but took his word for. I was interested in the warrantee but i felt as if it was forced upon me, buy the warrantee and if i didnt than he wouldnt sell me a bike. Finally after he filled out the paperwork and "so called" checked over the bike, he assured me everything was ok. The next day when i went to ride the bike, the air pressure was low, gears were not operating properly, and my brakes were rubbing. So i took the bike in that day which was a wednesday morning to have it looked at once more, where i found a technician, "younger male" very kind and knowledgable assisted me. He gave me important pointers such as "the bike was too small" and for what i was using the bike for, it was not the correct bike whatsoever. I was very upset at the fact that i was forced into buying a bike the previous night that didnt even fit my needs, or me in general. The technician walked me through every bike and within 20 minutes had me sized, told me about the parts, how the gears work, and checked the bike for me the correct way. I was very pleased in the final outcome and only spending an extra 75 dollars on a different bike, which was the correct bike for me. The technician did tell me his name but i do not remember at the time, but i will be returning to let him know how pleased i was with his help and knowledge. He apologized for the poor service the night before which i told him wasnt his fault, he wasnt there at the time. This comment is to hopefully help out management staff by making sure their associates arent too "pushy" on sales, and hopefully giving their associates the correct training on how to sell the product, and not having to rely on one person "technician" to get the job done the right way. I hope this comment is taken into consideration, Because my overall experience after day 2 was highly satisfied, i just wish it could have been the same way day 1. The sports authority is still my number one choice.
B.Thorn NJAnonymous 7/27/11 7:30PM
I'd like to compliment your employee, Megan Alberts at the Willowbrook, IL. store. I had been wandering the store for 1/2 hour looking for three gifts. One guy told me they didn't carry one of the the products I was looking for (North Face T-shirt).She was able to show me the three items within a short period of time. What an outstanding salesperson! (I purchased several North Face jackets as gifts at this store and the one in Woodridge, IL. in Nov. and no employee came close to her in salesmanship.Anonymous 12/17/10 5:52PM
I would like to commend one of your workers at your store in Montrose, Co. The worker, Steven, was on his lunch break but I needed help in a hurry. He did not hesitate to assist me. I appreciate how courteous and knowledgeable he was. Good job in hiring. Code 12/10/2010 0143 2 6630. This would bring me back again and again to that store.betterglow 12/11/10 8:03PM
My experienced shopping at Daly City CA Sports Authority was great, i will recommend this branch to you guys if you close here, I enjoy shopping at this store number one because of the friendly staff, i bought a shoes for myself and for my kids the Sales Associate Geraldine was so very very helpful and friendly, she greeted me and helping me a lots even though how busy she is on task but she dont bother to help me and some other customers, she gave me 100% great customer service i never experienced this when i did shopping at any store. I'm really satisfied great job Geraldine.. Not only Geraldine i noticed all of the staff was very friendly and very helpful.. And the items that im looking for is exactly what i want.. Good job guyss more power to SPORTS AUTHORITY DALY CITY.. Customer Service is very important you guys are very professional when it comes to that.. God Bless You Sports Authority.
CathyKath 11/22/10 10:16PM
I was at the Deerfield Store in Illinois and the most helpful sales men. There names are ANDY R. AND BRIAN P.N.Pick 10/30/10 7:02AM
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SICKOFIT 1/4/13 6:06PM
dragon158 9/29/12 2:19AM
There is never anyone working in the departments throughout the store until around 200 pm. When customers call or ask to talk to a person working in a specific department the cashiers are told to page either a manager or the go to person for the day. However, that person is almost never available and the managers never show up to help. So when the customer decides not to purchase anything the cashier gets yelled at, apparently it is their fault that the managers don't do their job.
the training is a joke, the head cashier and managers don't tell you what you need to know and when you ask they don't tell you instead they wait until the cashiers meeting and lecture you about how you aren't doing anything right and make rude comments when you say you did ask but weren't told what to do.
The coupons aren't typically honored, the cashiers are actually told not to mention any sales or coupons if the customer doesn't know about. The managers don't offer to exchange anything for the sale price and will attempt to get the customer to pay full price for an item that was purchased on sale.
One manager in particular, who is in charge of the tax info, is not only rude to the cashiers she is rude to them in front of customers and to the customers. There were several occasions when she would lecture a cashier for not answering the phone when they were already talking to a customer, when she was standing next to the phone with another cashier.
The cashiers are supposed to be monitored and allowed to keep their position based on customer reviews and sales of the extended warranty plans. However, only the cashiers that the manager likes are allowed to keep their job with scores of 20% when the rule is if your score is less than 50% you are fired. The managers will let cashiers try to take extended warranty sales from each other, and when they are trying to sell them to show you how to do it they get rude to you if they don't sell it.
I actually had a manager yell at me because a customer said they didn't want and extended warranty because of past experience with one, I was told the loss of the sale was my fault because I didn't ask the customer 5 times to buy it and because I didn't tell them the benefits when they already said they didn't want to know.
The customers would even complain to the managers that they were being rude to the cashiers. I saw one person walk out without buying anything because of the way the cashier was treated by the manager, after which the cashier got lectured by the same manager that they need to try harder to sell things to customers even when the are being lectured by the manager.
The scheduling is messed up, a customer came in wanting to talk to someone about camping gear and to purchase several tents and sleeping bags. I paged the person working the floor until the camping guys showed up and when no one showed up I paged a manager to help the customer out. No one ever showed up to help and as a result the customer left their intended purchases and walked out without buying anything. When the manager saw the cart containing 3 tents and 3 sleeping bags I explained why they were left in the store and was lectured about how I wasn't preforming my duties correctly and should have paged a manager. When I said I did I was lectured even more about how busy they are and can't always help customers. Even though during the time the customer was waiting for a manager several walked right by talking among themselves and said they were to busy to help.
The store in Fairbanks is horrible I wont set foot in it again. The managers make the cashiers do practically everything, they never show up when paged then lecture the cashiers and make rude comments when the customers are angry with them. Throughout the time I worked there I did more returns than sales, I actually calculated it out and I was returning almost double what I sold over several days. The managers are even rude to customers who want to return something, the customers are asked why they want to return the item multiple times and aren't usually believed, some are even told that the item can't be returned because it was on sale when they bought it. The cashiers are even told to tell the customers that some items can't be returned even though they can be.
Anonymous 4/3/12 5:01PM
Anonymous 11/18/11 9:32PM
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