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Staples

Customer Service Ratings and Comments

Staples is ranked #6 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 124.34 out of a possible 200. This score rates Staples customer service and customer support as Acceptable.

NEGATIVE Comments

5 Negative Comments out of 13 Total Comments is 38.46%.

POSITIVE Comments

8 Positive Comments out of 13 Total Comments is 61.54%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
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  • Staples is a joke. I brought my laptop in to replace a fan and it's about 6 week already. They said it's take two week to get it done. i called them to check the update of my laptop and they dont know when it's expected to be done. The laptop is still underwarranty. It's freaking 6 week already and it's not fix yet. How long does it take to fix a freaking fan? I dont get how they run their business. What a joke. Wasting my valuable time and money.

    Anonymous 3/10/10 10:10PM

  • I bought a laptop and a pc at the same time. We bought the extended service warranty. Well, of course, we had trouble and nobody would help us. STAPLES in Marion, Indiana were rude to us. When dealing with the geeks that were supposed to help us, we were given the run-a-round more than once. They finally said our warranty wasn't valid anymore because we didn't print out copies of our conversations with the techs! Who knows to do that? Anyway, I tell everyone I know not to buy anything from them. I will not even buy a pen from them idiots.

    Anonymous 3/1/10 1:47AM

  • I returned my son's laptop on Jan. 15 that was under warranty because the screen continued to go out. Also, the battery was on recall. The Tech at the Harbinson location in Columbia, S.C. stated he was so fascinated with the problem he was going to work on it that day and call. He never called. We called the next day and the tech on duty could not update us on the problem. We found out 3 days later, he lost the warrenty information so we took the receipt/warranty to the store and gave it to them again. Well they lost it a third time so my wife faxed them another copy. Finally,after being there for over a week it got sent off to some place they say can fix the problem but will take ten working days. Staples can't update us on the problem or don't know the staus of when it will be return to us. Our son is preparing for state competition for state technology coming up in a few weeks and has already gone 3 weeks with these jokers bouncing this laptop around and and when you talk to them, it just appears there is no sense of encouragement that you will see any real progress. Trust me, this is the last time, Staples will get any of my money and I have told my wife, that I better not find any of my money being spent at Staples. There customer service stinks. We bought the extended warranty because we felt that Staples would give us good service for the merchandise we purchased. That has not been the case. Also, this computer is loaded with programs that are used just for his technology competitions, he can do NOTHING toward his Imaging Tech. presentation until he gets it back. We have talked to every tech, the asst. manager and the manager. Most of what we have gotten is lip service, we want to see this computer back like new, ASAP! Please

    Rob 2/2/10 7:44PM

  • The customer service at your 3rd Avenue and 3rd street store In Brooklyn is horrible. The customer service tech guy is more interested in flirting with customers than he is in helping customers. That's bad for your business and makes me not want to shop here.

    Anonymous 10/3/09 1:12PM

  • this is in regards to a notebook computer w/case, a wireless mouse,some HP 564 cartriges, and the service I recieved. first of all 13 days after my purchase my notebook it started to freeze. I called the store and after being shuffled around I asked if I could just upgrade, rudely I was told no. I thought that there was a 14 day return policy. 1 month later I was havin trouble w/ my rebate and was looking for my reciept which I still can't find, under suggestion of your 800 # I went to the store to request it. While there I was told I had to have the product #'s of the items. Wow, this totolly blew me away. I have spent well over 25 hrs either on the phone, on line, and or driving to staples for a personal apperance for a problem that should of been resolved 2 months ago. I have not been satisfied w/ the product as well as the service given. At this point Im at a loss because I feel like the balls been dropped and Im on the losing team.

    russ 7/1/09 1:09PM

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  • I am 67 yrs old woman and was on on my way to Florida when my Tom Tom GPS stopped working so a state of panic set in.I stopped at a Staple's Store in Philipsburg NJ and the General Manager Jake Gruver could not have been more helpful . He replaced the cord and to my delight the GPS worked.Away I drove with a smile on my face. You should always hire customer reps. like him. Elly Cary from Harpswell Me.

    Anonymous 2/23/10 1:04PM

  • I WANT TO CONGATULATE STAPLES ON WELLINTON RD LONDON FOR HIRING A FANTASTIC YOUNG MAN . HIS NAME IS DAVID PERKS. HE WENT OUT OF HIS WAY TO SATISFY ME, GOING ABOVE AND BEYOND HIS CALL OF DUTY. I HAD TRIED TO FULFIL AN ORDER ON LINE TO NO AVAIL. HE TOO FOUND THE DIFFICULTY AND CORRECTED IT WITHOUT MAKING ME FEEL AS IF IT WERE MY FAULT. IT'S SO REFRESHING TO FIND SOMEONE WHO SEEMS LIKE THEY GENUINELY CARE ABOUT THE CUSTOMER AND MORE IMPORTANTLY THE COMPANY.

    Debbie Balston Smith 2/15/10 12:18PM

  • Our customer service rep/delivery person-Alvin Ferrol in Hamilton, Ontario is the absolute best! He is always cheery and helpful. WE love him!

    Collectrite of Hamilton 12/18/09 8:17AM

  • I am writing this feedback to commend Aaron at Staples in Wenatchee, Washington. Last weekend, Aaron spent about an hour with me while I was shopping for a new computer. In the end, I bought a Sony laptop computer, printer, and software. Aaron was extremely knowledgeable, helpful, and professional in every respect. Thank you!

    Gene A. Stevens 12/9/09 2:59PM

  • I ordered something yesterday and received an incomplete shipment today. The customer service person was very courteous, ordered another part to be delivered tomorrow and offered a $25 coupon. Although it didn't solve my need to have it today, the acknowledgment of the inconvenience goes a long way toward my feeling that I would order from Staples again.

    Anonymous 11/10/09 1:39PM

  • October 14, 2009, 8:30 am. I just had a heartening experience at your store on Mount Zion Blvd in Morrow, GA. The copier was down at Clayton State University and I was in a hurry to get to my class. I went to the first copier I saw and put in my card for 75 copies of my assignment--all black and white. I used a second machine with another card for the rest of my class needs. What I had not realized was that I had used a color copier for this B/W copy need--$36 plus. I almost cried. I was holding 75 copies with a few lines of black type--no color anywhere. The assistant manager gave Shenise authorization to credit me for the color expense and recharge me for black and white. I will be a loyal Staples customer FOREVER! It was my stupid mistake for not reading the color sign, but your store did not punish me for my error. Thank you for hiring such conscientious employees!

    Anonymous 10/14/09 6:51AM

  • I am from Suny Upstate and wish to thank you for your great customer service. I deal with you often and appreciate the way your service department deals with us. They are always pleasent and handle everything very quickly. It is a pleasure to do business with you all.

    Thank you
    Sandra Stevens
    Suny Upstate Medical University
    Syracuse N.Y. 13210


    Anonymous 9/21/09 11:06AM

  • Had a dleivery problem. Called in, they fixed it immediately

    Surgio 8/5/09 10:49AM



  Contact Information  
Customer Service
800-333-3330
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Complete Staples customer service phone numbers and contact information at ContactHelp.com
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