Customer Service Scoreboard
Our non-profit Veterans museum is trying to add digital storage of our papers, pictures etc. We need to get new/new to us computers to do this as well as a system that will allow networking
Does Staples have any kind of grant programs to which we might apply for funding for computers.?
Staples the store is generally fairly friendly and helpful, if over worked. If they have the staff and time they will help you personally on your purchase. However returns, exchanges and other problems get really convoluted as your bounced around various branches of the store from online, in store etc. No one seems to have the authority to do anything and no one knows whats going on.
I bought a monitor on the website listed to include both a display video cable and a HDMI, mine did not have one. So when I called, after being bounced around for an hour I was told to return the entire monitor and they'd mail out another one. Week later, new one arrived and it also had no display cable. Pretty obvious the product description was wrong some how, even the manufacture page said that model was supposed to have said cord.
No one on either support line for the store, website etc seemed to have any idea about this as they just let me return it. Even after my complaint the misleading webpage remains and they made my review mentioning this fact invisible.
Today I went to Staples to have a photo framed. I waited a good 10 minutes for the obliously overworked employee to serve me. She informed me that I would have to wait until another clerk returned from break. So I said I would go a buy a calender to which she replied "yah, you do that! I chose a calender, took it to the counter and was told it would be $18.95 plus tax. I chose not to buy it. The clerk was very helpful and went with me to find a more reasonably priced calender. I bought one for a 'steal' at only 10.95 plus tax and thanked her for her help. Then I returned to the service desk to await the soon to arrive employee but they never showed up so I went home with my picture. I don't suppose anyone really cares but I thought I'd let someone know.
Don't ever order online unless you have no time limit on when and if you'll receive a delivery on an order. Worst company when it comes to delivering items, I had to cancel an order for ink cartridges after 2 plus weeks of excuses on order being delayed and buy at OfficeMax where they delivered the order.
Staples telephone customer service is horrible. I just spent 20 minutes on the phone trying to get a problem in my Rewards straightened out. The clerk couldn't figure out how to fix the problem, and so he eventually pretended that he could not hear me and then just hung up. This is not the first time I've had problems with getting a problem resolved through the Staples phone line.
I've had several attempts at getting a project done at the Souderton, Pa store and had problems with workers not knowing what they are doing! So the manager took over and did the job free of charge. Now I needed to have the same job printed up again and I would happily pay this time for services and she said within a week! So I called her Friday night and she said her supervisor said they won't do it for some unknown reason!!! If this isn't resolved I will never return to Staples anywhere!!!
My father who's experiencing Alzheimer's has ordered probably 30 or 40 ink cartridges for the same printer that doesn't work over the course of the past 3 months the website clearly states that ink and toner that isn't expired can be returned the gentleman on the phone a complete idiot and total jerk who became argumentative with me basically from the beginning when I explained to him the situation and he was trying to tell me I needed to sign into my father's email which I have no idea how to do in order to receive the confirmation code and the order number which should be on the package somewhere because none of these packages have even been opened in this guy won't even go so far as to assist with that process to try and describe to me how I would find that information in reference to the order number and he became immediately like that explained to him exactly what was going on and he became argumentative from the start like raising his voice and getting angry worst customer service ever will never do any business with a stables again they took advantage of a man who has Alzheimer's and sold him multiple materials that he obviously didn't need heat tells me and his limited memory of purchasing all this ink which is thousands of dollars worth of product that he explained to the customer service agency he already had these and they just kept reordering the same products for him it almost feels predatory and illegal what they did and pathetic.
I find the manger at your Staples store extremely unpleasant to deal with . I have watched him enter act with other customers and they too are frustrated . This is not the closest staples store to me and I have driven out of my way to go to this branch as they were very pleasant. I will now longer go to this location I will go to the one in Arlington Va as my one visit the manager was extremely nice and went out his way to assist me. Also the quality of your same day printing is not as good as it use to be and I will avoid that particular product as much as possible .
I was in staples today September 08/2022 @3:30pm I ask one of the staff printing department or photo copy three staffs working in that area I ask for help how to use your photo copier , by the way I'm old folks I don't know how to use it so ask for help intakes 20 minutes to wait is not busy no costumer we're are 3 people one staff came over and ask do you have credit card and I said yes so she put the paper and ask me how many copies I said 3 copies back to back and the press the amount $10.00 dollar and ask me you start now and leaf me so what happen I don't know which one to press the bottom so another staff came to me and tell me do you know this is self copy you have to do yourself and if we are the staff to do this you have to pay us and she's very rude we are responsible and argue to me I walk out and call my husband. I wish the manager will talk them employees how to deal with customers staples in Dufferin and lawrence
Kingston NY 12401
UPS drop off service was a joke last night Down right Disrespectful service
Employee came over from printing
Acting like it was a chore to just take the package already labeled out in bin Simple
He mumbled about receipt ran away to help printing customer
I said hello can I just have receipt please
He had just thrown it on a counter not anywhere near the Ups station
He said it's right there
Where????
I had to rummage through 3 others
Not seeing a name on mine I questioned,which one was mine???
He was so rude and really couldn't be bothered to take 1 minute and physically just hand me the paper Instead of being so rude and bothered by brief transaction
this company sucks. the delivery will never arrive. when they arrive, they arrive the wrong place. after you really pissed off and request to return the order, guess what? they vanished package suddenly appeared at your front door. then another loop occurs. the driver who need to pick up your package disappeared. WOW.
Went in Staples in Jersey City, NJ to "SCAN" a 90-page document. No printing - just scanning. They charged 50-cents per page to scan a document!!!!! AND worst of all - it's only self-service. UNBELIEVABLE!!! I've been a long time customer of Staples shopping there at least a few times a month. I will now BOYCOTT them forever!!!
I have recurring issues about. Every time I go to Staple for the past few months, some employees come close and throw some bugs on me and start brooming the store dust flying on me. No safety social distancing rule is followed. This is very rude, very inappropriate. This happened several time inside he staples store in Northern Blv in Woodside Queens (including today July 22 around 6 pm) as well at the store in Manhattan located at 38st & 5th Ave around noon last month. Because of these repeating offensive incidents I plan to never visit Staples again.
Staples employees are not helpful. I have at times felt that they thought I was lucky to be able to shop in their stores. In Nanuet NY I had to help a women use the printer. The employee told her he wasn't allowed due to Covid. That said all in all their employees are poorly trained. They use the headset intercom as a toy where they will say something under their breath about a customer walking in.
Here's my story.
I was injured and had back surgery. So everyday I would walk the halls of the Palisades mall in West Nyack. I would stop into certain stores daily to look around. One was the indigenous store of course Starbucks, Macy's and Staples. I would try and make conversation sometimes being that my situation really sucked. Or I would buy a product just so I didn't look or feel stupid stopping in to a store daily.
I believe because of this the employees may have thought I was strange. ( I Don't know. I can't hear what they're thinking)
What I can and did here a couple of times is a young lady talking over her headset. "Oh no, he's here again" was one. The next one was "oh no. He saw you!" I believe directed at the manager.
The second time I confronted the cashier. Saying, "did I do something to offend anyone here?"
I told him what I heard. He then got very defensive. Saying, there are 30 people here they could have been talking about anyone"
The store was empty of shoppers but whatever. He could be right.
As I tried to defend myself he raised it immediately up to a ten. Saying that I was calling him a liar. He immediately called mall security. All I had said was they should be more quiet when talking about someone coming into the store.
He then kept me in conversation. I thought to come to an understanding but it was actually to keep me in the store while mall security could get there. In my opinion he was readying a false narrative in case I called corporate which I threatened to do.
The store is closed as it was going out of business anyway in three weeks. Maybe that's why they were having fun at my expense.
Staples needs to work on the way their employees interact with customers. Even when they have decided that the customer is weird because he stops in too much. They had no idea what I was going through and as the man said when we were confronting the issue. "I could care less about your problems."
I'm in Best Buy right now buying ink. It seems everything is cheaper here.
Whether here or office max. You will never see me in staples ever again.
I wanted tp screen. And email papers the employee who was helping me left and did not return when i adked the manager for help he said he was busy practically yelling at me ive never been treated so rudely in a store corporate should know about this this occured in la verne california on foothill blvd
I turned in 5 empty printer cartridges to Staples to obtain a $10 credit on my next purchase. When I went to make a purchase about a month later, there was no credit available on my account. The customer service rep I called told me there was no credit to use because I hadn't made a purchase in the previous 180 days. I spent $400 today on cartridges and paper. It will be the last $400 I spend at Staples. I have cancelled my email subscription to promotions. Next I will be cancelling my rewards account.
This evening, I've never been so disappointed with the service from staples. My son bought his first laptop, he was quite excited about his purchase. But came to the realization that he bought a deal. But became a nightmare for us. The gentleman sold my son open box acer laptop.
If he bought in closed box $1,200 so thought he would save by $700 plus tax. Then realizing coming home to huge dent at the bottom, computer won't charge & it's over heating. Obviously sold my son, something that was used prior someone else and now were told it was a new product, it was not new. Sold as open box.
We went into the store telling the manager of what happened. She claimed we were lying. That it was closed box. The box was already opened... when my son bought the computer it was open box. It's like someone took sludge to the bottom of the laptop.
Beside this... computer isn't safe. The bottom was extremely hot.. I had to ask my employees if this seemed normal. We own laptops and never had this before.
I'm extremely disappointed in the service how my husband & son were treated in the store. Appreciate help on this situation
Never been so frustrated with purchasing at your store. We always bought our products for our business. But now I'm just so disappointed. I've never write a complaint about any business ever, this is my guest complaint. Believe every business works hard from big to small. But what happened tonight is unacceptable.
Think staples, you should make this right.
Your policy for returning gift cards is very disappointing. My son gave me a staples gift card for a printer. Turns out the one I want is available at Best Buy, Amazon, canon, and other sites. I have been to your store, your website, done chats online. Staples does not have it. I want to refund the card and get what I want but your policy prevents it. I am on a limited income and my son scraped enough money to help me now both me and him are out $200. I will no longer do business at staples.
I am very unhappy about this Staples 3 drawer vertical file cabinet letter, black. It want hold Files they all file DOWN, and nobody want pick it up from my house we purchased it on 1/6/2019 from STAPLES. We are Senior Citizen on a FIXED income and paid $119.99 for this BROKEN CABINET.
Well David from OHIO liquidated your Cranberry, Pa. route 322 store last year but not with out the help of Donald J. Burkett, his daughter Sharon and her now husband Scott Russell. Sharon and Scott got paid but Donald never got paid for the wooden pallets he supplied nor the u haul truck used and paid for by Donald to do the job. David got both experience and other assistance or he would not have been done in weeks.The check out counters as well as many others are still sitting in the way at Donald's farm. Donald owned and operated J J trash/cleanout company and first liquidated Montgomery wards stores years ago. It is a woman that new about it in corporate head quarters that Donald assisted Dave or it would not have gotten done. There has never been a complaint against J J trash/ cleanout in about 30 years. Is that why they were not used locally instead of Dave of Ohio??? Well if we are not good enough to do the jobs in. Pennsylvania than we are not shopping in your stores nor on line
I was in the Staples located in Wilkes Barre PA this morning and wanted to leave a VERY POSITIVE review for two of the employees. Clarissa and Lauren. I needed a lot of help printing many attachments from an email and had no clue how to do this. First, Clarissa took a lot of time with me at the self serve machine and when the machine didn't work properly Lauren jumped right in and made it happen . Both were kind, professional, and went out of their way to help me. Not once did they make me feel bad about being so clueless! With so many people leaving poor reviews of associates I wanted to make sure they get the recognition they deserve. Thank you both!
I would like to commend Peter, sales manager at the Colonie, Albany NY store, where he assisted me in some tech issues.
I have used EZ tech for over a decade, and he is the finest Staples rep that T have ever worked with.
His combination of the "3 A's" of customer service- ability, availability and affability" is unique and he is truly an asset to your company.
I wanted to take a moment to thank Ramon and Gary at the Staples store in Orange CA, Store # 1030. I went to the store on May 9 to use rewards points to buy a new iPad and Ramon and Gary were very supportive and patient, and were great assisting me in what type of iPad to buy and then completing the processing in good order. They took the hassle out of the process. Both did a great job and I was very thankful they were there to assist me in my purchase. Because of their great service, I'll be returning to store #1030!
I want to thank your cashier/service tech Jared (cashier 1977411) on Store#278, Brick, NJ. He went up & way beyond in helping me with my Printer problem & even set my Printer up for me. I came back & he assisted me with my software upgrade. Pointing out you'd price match another company's price.
Please see that he gets recognized for excellence customer service. I will be back again because of him.
I am sad that Staples in Lawrence has closed because though big space, it felt like a neighborhood store to our me and our program because of the excellent of the Print and Copy Center directed by Mayur Mehta and his newest sidekick (whose name jumps out of my head) - Mayur has been thoughtful, skilled and kind. My team-mate and I know we could always get help to turn an average job in to excellence. It is the people that make a company and we in our program believe that Mayur and his team made a huge difference. We hope that this thanks gets to him. My program team-mate Daisy and I think the world of Mayur. We will miss him and his talent hugely.
I am a scientist and needed a very important document for a United Nations meeting in Africa. I wanted to go to a commercial printer but they were closed on a Saturday.
I went to Staples in New Milford Ct. "Stephanie' easily helped me quickly upgrade the images and the quality of the text presentation to an international quality. Her skills are remarkable.
A HUGE thank you to your Service Rep KAILEY at the Staples in Calgary on 12St and 9Ave SW.
I was trying to scan some documents and I'm not well and couldn't figure out how to use the self serve. She helped me several times, and was so knowledgeable and so helpful and SO patient. She is a diamond. I'm going to order delivery from you, instead of another office supply, from now on.
We had a very positive experience at Staples in Stony Brook this morning. (2100 Nesconset Hgwy, Stony Brook, N.Y.)
Representative Kyle was knowledgeable, efficient, and kind as he assisted us in making "quality" Photograph Posters to help us find our Lost Dog. T
In our opinion, this young man is quite an asset to your store.
Sincerely, Paula & Ken Behrens
Smithtown, N.Y.
I would like to highly commend a very friendly ,knowledgeable, and patient technology services specialist working at store 324 in Huntsville Ontario. Her name is Josie. She was able to assist this luddite in understanding some of the issues I was having with my tablet. It was a pleasant and instructional experience.
I would like to commend Veronica from Staples at Bernal location. Veronica has always been very helpful in my marketing needs and projects. She is intelligent, articulate, creative and never run out of ideas in providing the utmost customer satisfaction. Veronica will go beyond what was expected of her generously to make the customer feel special and loyal to Staples. I am very confident in relying my projects to Staples because Veronica represents the company with impressive excellent customer service skills. Staples is very lucky indeed to have her in the company.
I am very upset for also using my email address and then printing information out with just one page. They charged me .22 for each page and $5.00 shows up on my statement a piece. What is upsetting is the fact that they only tell you the price per page and not the full $5.00.There should be a law against deceiving the customer.
I would like to compliment Lisa, who works at Staples in Saugus. She is helpful, always pleasant and simply - an
outstanding employee. Each time when I see her at the store, she always greets me, and everyone else, and is always
there to help each customer in any way possible. You are very fortunate to have Lisa as an employee for
your company.
Thank you,
I was pleasantly surprised WHEN I visited the Staples in Catersville, GA the other day. I have always been warned that Staples was a terrible place to shop, but Jessica made my experience a good one. She was willing to stop what she was doing and concentrate on what I needed. She was very polite and offered sincere opinions on what sort of pen I should buy for my coworkers for Christmas (I am on a budget, but still wanted a nice pen for the managers). She really knew what she was talking about and I left with a large amount of new knowledge and feeling as though I had really been helped!
A few of the other workers have not be quite as approachable as she was, so I was not able to give the store a higher score, but I will be returning.
I want to acknowledge the great help of Anthony in your copying department at your 2052 Bundy drive in West Los Angeles, Ca 90025......he was helpful, gave me a quote was very courteous and packed everything beautifully!!......If you guys sold groceries I wouldn't have to go anywhere else!....Thanks as always......R
I've always had fun shopping at Staples at the Hollywood store! It's always been an adventure observing and buying the various types of office and art supplies. I can't remember ever having a negative experience with customer service. I've been shopping at Staples for many years. Nevertheless, I'm writing this review because of one of Staples most outstanding employee who I shall never forget! His name is Daniel and he works in the computer area. Nearly a year ago my Mac computer became inoperable. I was devastated and the price quotes for fixing my Mac from other places was even more devastating. My son told me to go to Staples they fix computers. When I arrived at the Hollywood store the manager politely told me "sorry we don't work on Mac computers." I was so disappointed and started to leave and then I heard this humble voice from behind the counter say, let me take a look at it! Daniel worked on my computer for maybe 15 to 20 minutes and it has been working like new ever since! I was charged a modest, affordable fee and I have been overwhelmed with gratefulness. Daniel, you certainly have my honor and respect! I don't want to slight the other employees because collectively you all make me feel appreciated and at home when I shop at Staples.
I actually always have a good experience when I go to the Huntersville nc store. There is a very nice girl in there. Her name is Marchetta. She has awesome customer service, she is very attentive, she knows were everything is in the store and she can solve problems. I make sure when im having a bad day just go to staples and Marchetta will make me smile.
I've worked at staples in the copy center for about 2 years now. I love my job and the people I work with but sometimes the customers make it too stressful to handle. Some days I leave work wondering if losing your self respect is worth it or not. Being in the copy center is like running your own store inside a store. So most of the time customers don't like the answers about how long things will take or the pricing of the products and they take it out on you. They submit complaints against you not realising that your just doing your job. They don't care about your bills and how you would get by in life if you got fired. Theres one customer that comes in every now and then and is just so rude to every associate that everyone knows them by name now. Theres no pleasing this person. They don't have any respect for anyone there. They don't appreciate anything tha ts done for them and is just all around nasty everytime they walk in the door. These type of people are impossible to help. You can't make them happy. You can't give them a better experience because they don't let you. I understand that Staples cares about customer service but what are you supposed to do when it feels like every time this person comes in your on the brink of getting another complaint and your getting closer to losing your job because this person is unpleasant. Then theres nothing you can do about it. Corporate doesn't really care about you. They only care about the customer so the only person on your side may be just you and possibly your managers. I hate the feeling like I'm a victim in my own work place but I'm not just going to aquit because of this. Rude customers never usually bother me. If I get into an argument I walk away and let the manager handle it. But since these types of customers think the world owes them everything they do everything in their power to make your life hell inclusing lying to make the worst complaint possible. All I'm saying is that working at Staples is like 50/50 for me. If it wasn't for the customers I'd be happy. Unfortunately its hard to be when you feel like everyones out to get you.
Yes I work at Staples and today I had the most rude and nasty customer ever. I started scanning his items to purchase and one thing was the incorrect price. I asked him to please show me the sign so I could modify the price accordingly and we both began to walk to the item's shelf place and he just started going off saying I am waisting his fuking time and why the fuk can't I find the god damm thing for him and I am causing him so many fuking problems. I kept my cool and put up with all his bull sh!t even as he continued to be little me and then I finished processing his purchase smiled said have a wonderful day sir and please don't ever shop here again. I don't care how important you think you are nobody deserves to be talked to this way.
Anonymous
I've worked for Staples for six years, and I've seen the good and the bad. Sometimes you feel head office is not on your side- they create a lot of additional work and a lot of it isn't necessary. Area Managers can be overly demanding and don't care about the circumstances in individual stores.
That said, the store itself has a great team and a good atmosphere, often in spite of company procedures rather than because of them. We pride ourselves on good customer service and we feel we deliver it.
A message for customers- please bear in mind when you pop into a store (belonging to ANY retailer) that the person behind the counter or on the shopfloor is human, just like you. We are doing our best, and we have bad days, just like you. A lot of customers could help us by helping themselves- so many people have no clue what ink cartridges they need yet expect us to know instantly what they need. This applies to a lot of other things too. We're not superhuman and we don't deserve to be talked down to if we don't immediately understand the item you're vaguely alluding to. Complaints can cut both ways, and if staff were allowed to submit complaints about customers then a lot of you would be shocked at the conduct we have to deal with.
I been working at Staples for 6 months, i hate working at staples, they don't give you hours like my hours vary and how they expect people to pay their bills...the managers dont care bc they always their getting hours and is able to pay theirs bills, then staples want you the have a full blown conversation when checking out, some customers want to pay for their stuff and get out, im a cashier, and they pay you lil and want you the work hard...they want you to ask about rewards, then savings passes, then digital reciepts, surveys,ask about ESP, all this while checking a customer out...customers dont want to hear that....i have to work 2 jobs so i can be able to pay for my bills...that's why i hate staples and im glad i have another job so i dont have to worry about strugglin....now they have to work around my schedule...im great at doing my job and i customers wasnt a pain but staples dont care about their employees and that's a fact!!!!
alright, here it is,,, I've worked for staples for just over a year now.. and its super not fun. first of all, to all you customers, I really DO NOT CARE, about what your looking for, just leave me alone, find it yourself. idiot. im sure there is a giant sign within 10 feet of you telling you what you need to know. I'm actually on shift right now,, gotta love wifi. I cant wait to get off and smoke a bowl because you people make my life so stressful!! seriously,
I work at a store in Rhode Island in a town where rich entitle a holes live I drive 35 miles to get there and the mangers can be so soft. I mean these people yell complain berate and insult and then you give them what they want even if they were wrong. For example i have people come into the copy center asking for a job to be done immediately and when we tell them that it isn't possible for the copy machine to make 5000 double sided color copies 8 pages per copy they go CRAZY. sorry my heart doesn't go out to procrastinators you're gonna have to wait 4.5 hours i cant speed up the machine. Don't go to my manager two hours later and tell them that I promised the job in two hours and were blown away because it was not completed. I also am surprised at how many times people will use the excuse ... "I have a flight to catch! There isn't anything you can do to make this faster?" No its a huge job. Lets not mention the fact that there are tons of people ahead of you and when I decide who's job first I look to do the jobs of customers that won't stab my back after going above and beyond the call of duty. The job is stressful enough. I won't bother sympathizing with people who don't 'have it together" and wanna punish me because I work for less than 9$ an hour. I am looking for a new job, this isn't the first corporate company I've worked for .... ill do my best to never work for a corporate company again. I am a human being not American slave labor. I do my job 150% THE BS IS EXHAUSTING I'VE FORGOTTEN WHAT RELAXATION IS.
I don't understand all of these negative customer comments, and especially employee comments ( Quit if you hate it so bad, people like you are the ones bringing our good name down. You are the disinterested, sarcastic, rude, distracted employees mentioned by our dissatisfied customers! ) Customer Service in my store is the most important thing! We hardly ever have customers leaving our store upset because we actually care, you don't have to bend over backwards, you just have to help them understand their needs and find solutions to fit those needs.. Show a little bit more interest in your job, get to know your customers while still being efficient. Our store runs so well because we have got a FANTASTIC GM and Assistant Manager, not to mention our Copy & Print Expert, Tech Expert and CSL. I am a Cashier and a few times a week I am OS. If someone comes to my register not completely satisfied I do my very best to make sure their needs are met, or a good solution ("Try a craft store, try Best Buy or Radio Shack, maybe go straight to the manufacturer. Here let me give a different store a call and find out if they have what you need.") ITS NOT HARD. . We have alot of very loyal customers to thank for our success, but how are you going to get loyal customers if you aren't reaching out to them and doing everything you can to make them happy? There are some times you can't get them to YES, but that doesn't mean that they can't still leave with a smile on their face. I've gone into a couple of other stores in my district and they made me sick. I can't believe what a different vibe a store 15 minutes away from mine has. ( Cashier didn't even MENTION a rewards card until i told her she needed to put it in, when she saw I was an associate she looked very embarassed. And she should be, Rewards cards are the most important part of her job. ) It is the employees. It takes a special kind of person to work at staples and if you hate your job, you probably just don't cut it! So seriously, quit whining and do what they pay you to do or find a new job.
I work for Staples, and while I think customer service is good as long as you aren't an idiot, the pressure they put on their "Techs" is unGodly. Techs are expected to bring in $200 in tech services per shift, sell at least 2 protection plans a shift, and sell at least $200 worth of accessories with each computer purchase. If they do not meet any of these, they are laid off. They are expected to do all this, while maintaining something called "VIBE" which essential makes the Tech a slave to whoever they are assisting.
to answer everyones questions about battiers on laptops or any other item staples warranty does not cover batteries it is under the Ts and Cs what is considered a comsumble which would be battieres and print heads on printers. i currently work the for warranty company that issues 1 of the warrantys for staples. if you go to Radio shack and buy a laptop we do cover batteries for them but for staples we do not.
I have worked for staples for 4 years now. They treat the customers like they are just a piece of money. All they see is dollar signs. The customer service sucks in the store. They only want to make the person above them happy and not the customer. Also I have placed orders in my copy center and been placed to the side. They put all of the other customers before me. If i had been a non employee i believe they would have looked at it differently.
I've been with Staples 4 years and we are dedicated to great customer service. I read upset comments and reviews and wonder if these customers were 1)mature about their complaint and 2)speaking with the right person. My team knows that if they cannot "get to yes" for the customer, they give them my business card to see if I can find a way to "get to yes" for them. There have been times when I cannot, so I give my District Manager's number out, and sometimes he will find a way to "get to yes".
And shame on all of you employees that are complaining. Has payroll been cut? YES. But look around- how many companies are running on the same payroll they were running on when we weren't in a recession? In today's economy I am thankful to work for a company that will cut payroll or skimp on raises instead of eliminate positions. It's definately tough, but like they say, it'll make you or break you!
I have worked for Staples for 10 years. I am currently the customer service lead in our store. I do everything within my power to provide exceptional service to our customers, but there are some people that you just can't please! I, too, have been screamed at, had things thrown at me,and been accused of being stupid and not knowing how to do my job. All of this simply because I am compelled to follow company policies. The GM at our store is very accommodating and dedicated to great customer service. On a daily basis, we provide the best service we possibly can, but cutbacks have resulted in skeleton crews in the stores, and loss of customers simply because we cannot get to them. When you try to run an entire store with 5 employees, anything more than 5 customers at one time is more than we can handle. We are all forced to do many jobs and our pay raises have all but ceased. Please do not blame the associates for poor customer service.........blame Staples for poor business management.
Numbers... Numbers... Numbers... That is all staples cares about... all I hear about all day is how we need to seel more ESP (plans) and have higher market baskets. they could care less if the customer actually gets what they need just as long as you are putting up good numbers for them
Try being kind to the employees at Staples.
I'm there to help you in any way that I can.
I know I've asked you a hundred times if you want a Rewards Card, but it's my job. I know I've told you about the PC Tune Up a hundred times, but it's my job. I know I've asked you a hundred times did you want to purchase the pen of the month, but it's my job.
I've been cursed at, had product thrown at me, and been called a racist.
I have always received outstanding evaluations and many customers compliments,
and all I can say is, please treat all people who work in retail the same way you wish to be treated. If you come across an employee who is terrible ask to speak to a manager, before you leave the store. If the manager is not helpful, contact corporate.
It seems to me that we have become a society where we want what we want and we want it now. Any time someone tells us no, we resort to being a toddler throwing a hissy fit.
It's my job to help you and I'm damn good at it. It's a shame that I don't enjoy it the way I used to, when people had better manners.
So many people take their anger out on the employees at Staples. We don't run the company nor do we make the rules. when it comes down to telling a customer our company policies or possibly losing our job for doing something we aren't supposed to do, we we'll to keep our jobs thanks. So before you blame the cashier for not being able to have an employee waiting there to help you when you walk in the door, or blame the tech for not being able to bend over and listen to your life story think about what we deal with on a daily basis.think of it this way, there's usually about a 1:5 employee to customer ratio. We can't be in 5 places at once so just give us a break and be patient. Didn't your parents ever tell you to treat others how you would like to be treated? And one last thing, If you feel like your problems and your life is so much more important than ours take it to corporate, Not us. We're just doing our job.
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