Starbucks Customer Service

User Reviews, Ratings and Comments

Starbucks customer service is ranked #83 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 62.82 out of a possible 200 based upon 139 ratings. This score rates Starbucks customer service and customer support as Disappointing.

NEGATIVE Comments

112 Negative Comments out of 139 Total Comments is 80.58%.

POSITIVE Comments

27 Positive Comments out of 139 Total Comments is 19.42%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Starbucks

    Customer Service Scoreboard

    • 62.82 Overall Rating
      (out of 200 possible)
    • 112 negative comments (80.58%)
    • 27 positive comments (19.42%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.8 Issue Resolution
    • 4.5 Reachability
    • 3.9 Cancellation
    • 4.9 Friendliness
    • 4.6 Product Knowledge

Add your review!

Posted by Jen


Terrible customer service, the chat with us option is non-existent no one ever answers its just a waste of time. Email is just as bad as they will send the same email over and over without addressing your concerns. My last straw with Starbucks was when I called them. I had a rude customer service agent who would not adress or honor my concerns in any way. Usually a good company would offer points or a free drink ..ect. but Starbucks clearly doesn't care about their customers. I will never shop there again.

Posted by Monica


Hello the Starbucks inside of Kroger's at 14221 E. Sam Houston Parkway very poor poor Customer Service for 10 minutes. They're just talking about other jobs and not helping customers to get their drinks. I stood there they sing me there and they made no effort to tell me to hold on. Just wanted to report them. It's 11:06 AM on Saturday August 19 is it for me thank you

Posted by Seewati


I am a loyal Starbucks customer recently I bee so disappointed at multiple locations I usually order matcha drinks with extra scoops of matcha which I paid extra for and these drinks are tasteless I also order dragon drinks with extra berries, it's watered down with all ice I am very disappointed in Starbucks I do hope they can fix this issue so customers can be satisfied I spend a lot of money on Starbucks ?????

Posted by Frustrated


Cannot get my issue resolved through their provided contact information. My issue had to match their options provided, or I was out of luck.

Posted by Zabi


I was in a Starbucks in Ottawa on Metcalfe Street and had a worst experience ever. It wasn't written that the drink I ordered had a cinnamon in it and i cannottake it. I asked if it's possible to have it without cinnamon and the young lady wasn't very happy about it. While she was making it, I started saying that I will go and buy 2 more drinks but she right away assumed I was trying to change the drink for another. I just left without anything. The company should train their employees better.

Posted by MikeC


Starbucks has completely abandoned it's customers. From the drab, unappealing interior design to the lack of attention to detail in orders (frequency of errors), and to the appalling disrespect to customers who complain.

I have many issues, but here is my current issue.

If you order extra shots of espresso for your drink, then it adds to your drink. However, Starbucks won't allow you to put it in a larger cup. They will put it in the same cup and give you the same quantity of liquid, even though you paid for more.

For example, I order a grande Frappuccino. I add 3 extra shots of espresso (I like it strong). When they blend it, because there are 3 shots of espresso, there is more "liquid" than fits in a grande cup. So I ask for a Venti cup. Then they fill the Venti cup 3/4 full and tell me "that is all you get when you pay for a grande".

I PAID FOR EXTRA???!!! Why don't I get extra???!!! It makes no sense to me.

When I say that to them, they say, "well, we reduce the amount of milk and other ingredients to ensure that there is room for your extra shots.

So, if you are reducing other ingredients, why am I paying the same???!!!

You make me pay more, and actually give me less.

No sense.

It is really an inane thing

Posted by Anthony


Starbucks store in Singapore not supportive of go Green effort. Store in Canberra plaza. Staff Amril said Starbucks do not give used coffee grounds for compost effort.

Posted by JanDetroit IG


I truly don't understand why a 20 billion dollar company can't hire independent cleaning companies for their bathrooms. Here in California EVERY Starbucks bathrooms are disgusting. They make their employees clean the sinks and toilets and slop a dirty mop around. How is it most business I know can hire a company every evening to come in and clean and are not a retail company where hundreds of people use it daily. Starbucks should at least hire a company a few times a week to keep up on the grime. The walls are all stained and I can't imagine what is on the floor. Shame on them

Posted by Me


The employees are rude to their customers. One lady even threatened

Posted by Anonymous


I paid extra to add malt powder to my Mocha at the drive thru. No malt powder was added.

Posted by Anonymous


May not be any future purchases from Starbucks.
Do not appreciate the new policy regarding collecting "stars".
Already expensive products and now they are making it more challenging to redeem rewards.
Shame on you Starbucks. Will be going to McDonald's for now on.... Better value in my opinion.

Posted by Reynolds


I was looking at Starbucks app and $2.11 disappeared from my account right before my very eyes I have been unable to get them to refund the money or explain why this happened.

Posted by No


I was at Safeway by a Starbucks station and 2 lady's talked every little detail about me my business and when I walked by said ew !! Westminster Md

Posted by michael


service date 12/31/22 chk 10727 order placed 12:02 pm received 12:19 pm coffee,sandwich muffin should never have to wait that long.. confronted staff twice after people who ordered behind me received their orders. Staff should pay more attention when there is a staff switch which I observed going on.And it was not overly busy.. I will add that the staff is friendly and pleasant. Have to work on paying attention.Muffins are still great!

Posted by Don't Bother with Starbucks


Starbucks has abysmal customer service and apparently has no control over their products or gift cards from which they profit by selling them to third party vendors. They also claim they have no way to trace their gift cards by the gift card number.

I received a Starbucks gift card for Christmas from my elderly mother. When I tried to use the card at a local Starbucks I was told the card was inactive and advised to call the customer service number on the back of the card. After an email to customer service and four different phone calls to customer service (which is what the email told me to do), I did not receive a resolution to the problem.

I was told to go back to the place the card was purchased (in another state 12 hours away) or to tell my elderly mother to do so and dispute the charges.

Since this is not possible I cannot use the card and my eighty year old mother has wasted $25.

What a lousy business model and what ridiculous customer service!

Buy your coffee locally. At least they can follow up if something goes wrong.

Posted by tromper


Starbucks supplies mugs and cups as a product, but has no real or meaningful way to resolve damaged products or supply non-third party parts that are obviously cheap and would need frequent replacement. Their plastic, cheap lids are one that i have experience with. Neither store where bought or the useless 1-800 number can resolve their special edition replacement needs. Even car companies can replace parts in the future.Not these short sighted and arrogant people ...especially their phone reps, who put you on hold till it auto hangs up. Don't buy this over inflated product. Yeti, Chilimoose, Otterbox and Corkcycle are all better products and not as cheaply made. Especially don't buy limited edition cheap crap.

Posted by Cprudencio


Baristas were uncooperative in adding and scanning my mobile Starbucks app.

Posted by Anonymous


Terrible customer service. She was snarky and unapproachable. When I told her the snowman cookies were stale dated she snapped back that she didn't have time to remove them. I told her I was just letting her know she didn't have to get rude. My granddaughter was there who is 2 and wanted a cake pop. I asked if there was any in the back. I got if there was any back there there would be some in there. Zehrs starbucks South Barrie. Terrible girl working. Worst part I had to go thru self checkout and I forgot my peppermint mocha. I have never experienced this before. It was very disheartening

Posted by Anonymous


Today I got a notification my account had been used to order a gift card for someone I never heard of. I was able, via email, to get that order canceled within minutes, which was great.

But I wanted to know whether someone had simply hacked my Starbucks account, which had a weak password I was able to change, or whether someone had hacked my credit card account, which would be more serious and much more inconvenient. I could have many auto-pay bills go unpaid in the time my credit card company was canceling the card and issuing a new one, and then while I was changing my credit card information on multiple websites.

So I just wanted/hoped to find someone who could tell me how the gift card had been purchased. Through logging into my Starbucks account and automatically using the credit card information therein, or not.

This would have been very helpful information. The number given to me by customer support in email gave me a non-Starbucks company that deals with gift cards and had no access to Starbucks information.

I tried the main customer support number for Starbucks, which cut me off twice. Once for not entering my 16-digit account number fast enough, then, after I found my account number, for not having a scratch-off code from the gift card. That was using option 1 of 2 options on their menu. At that point I tried online chat support, which directed me back to that number and told me to try option 2. And gave me a reference code.

This brought me to a very polite woman who told me, after I explained that the transaction had been canceled and I was just trying to find out if they knew how the order had been placed - that I would have to contact my bank to cancel the order and that Starbucks had no information about how an order was placed with Starbucks!

This is crazy. Nobody knows except Starbucks, and while I understand a particular department or customer service representative might not know how to find how this order was placed, it's not reasonable that no one at Starbucks can tell me what method someone used to fraudulently order a gift card with my credit card. Was it through the Starbucks app? The Starbucks website? Did they log into my account, or did they just use my credit card information? I'm sorry, but someone at Starbucks should be able to find that information.

But after 5 tries with customer support, I give up.

Posted by Anonymous


Starbucks has poor customer support. Tech support takes 5 days to assist customers who are locked out.
Resetting passwords doesn't work. You had better be available when they call or it's another 5 days.

Posted by Anonymous


I was a daily customer at Starbucks and sometimes twice a daily but when the company decided to raise their prices I decided to make my coffee at home. Your let your customers down while the big wigs are living in 500,000 homes and I am sure they're making big money. Raising the prices in one year I hope you're prepared to lose customers and sores will be closing because y'all decided to rip of the consumer's. Good luck!!!

Posted by Anonymous


I've seen your posting record sales but every Starbucks in my area are out of the basics,haven't had a cup of coffee in months cause you can't even provide your own menu items. Not the employees fault completely the higher ups when all your competitors have the basics means less money in your pockets cause once again YOU CAN'T EVEN PROVIDE THE BASICS keep your coffee

Posted by Starbucks Pune


Starbucks Accessories Are Expensive & Yet Their Bottles Are Made Of Cheap Quality. My Bottle Colour Began Fading From Black To Silver. Without Washing Or Scrubbing

Posted by Dot


Re: Starbucks, 5870 E Broadway Blvd., #16o, Tucson, AZ, 85711.
We visited this location this afternoon (03-13-2020) around 2:30pm. The service was poor - three young employees gathered around the cash registers chatting; they never greeted us and it took a few minutes to ask us for our order (no eye contact). The floor had crumbs everywhere and the trash barrels were overflowing! When we left about 45 minutes later the guys were still chatting and the empty tables and floor were still a mess. Definitely not returning to this location.

Posted by Kelly


The service at the Fred Meyer store at 16301 SE 82nd Dr store in Clackamas, Oregon location is so abysmal and toxic I have decided to not go there anymore. The staff is angry and rude. Today they left an ingredient out of my caramel white Mocha so it didn't taste right. I do not believe this was a mistake. Instead they cheated me in a petty act of retribution for reasons unknown to me.

They may have a personal problem with me, I don't know, I am a frequent customer but even if they don't like me that is no excuse for their unprofessional and childish behavior.

I am only guessing at the reasons for their rudeness but it is worse every time I come in. I am assuming it is personal but whether it is or not I doubt that I'm the only customer with a problem with them.

This is not behavior typical of Starbucks. Only this one location. I've owned a small business so I know how important customer relations are. One bad employee, in this case the manager, can cost a business a lot of goodwill.

This sort of staff problem always originates from the top. In this case it is with the store manager.

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Posted by Andi


The Starbucks at 901 N Franklin in Tampa, Florida is a block from my hotel. The spinach wrap and Misto are far better than the free breakfast at my hotel so I've eaten there every day of my stay. The staff are so very kind and always have a smile for their customers. I will always remember them for the outstanding customer service they provided, which far exceeded my expectations. They should be a model for all of your stores; they set a very high standard.

Posted by Anonymous


I want to say that I had amazing customer service at Inglewood Starbucks here in Saint Albert from Abigail. She was Very friendly and lovely to talk to! Many young adults should take a page out of her book dealing with customers and customer service. I hope Abigail gets recognition for her work ethic!!

Posted by thilashini


thank you thilashini cashier starbuck genting permai DT .good service

Posted by Orcinus1967


I called customer service from the US. I don't speak Spanish. The woman on the phone I talked to spoke English but with such a heavy accent I could not understand her.

Posted by Phyllis Solomon


I love Starbucks. However, there is never anyplace to sit down with coffee. People bring in their computers and spend hours taking up all the seats. Tonight 15 people were seated working with their computers. My husband and I had to leave. People working at Starbucks say that many people get one cult of coffee and get free refunds for the remainder of the time they are there. I think the WiFi should be removed.

Posted by LB


I purchase my Starbucks drinks in the Menlo Park Mall and Woodbridge Mall in New Jersey. I have never had a bad experience. The barista's are always friendly, eager to help you with your choice, to explain items that you don't understand, and are polite and helpful. I go very often to the Starbucks in Woodbridge Mall in Woodbridge NJ. I have even become friendly with one of the barista's at Menlo Park Mall in Edison. She always remembers my name.

Posted by Phyllis


We were in Fairbanks, Alaska a couple of weeks ago and bought coffee from the Starbucks Coffee Shop at Safeway (Store #71719). Our server, Logan, was so friendly and nice. He even offered change out of his own pocket as I dug through my purse for the correct amount (which I found). I mentioned that I knew I was in Fairbanks again because that is how "true Alaskans" were back then.
Logan is an excellent representative for your company and will go a long way with his attitude. You are fortunate to have someone such as Logan to be working for you. I suggest he be recognized for his ability to communicate and work with Starbucks customers.
Thank you,

Posted by Lois


Hello I want to say Starbucks at Cherrydale-Pleasantburg Drive Greenville SC has several wonderful employees. They always know how to make my special. I often change it to something else and they will remember it. My daughter and I went thru the drive thru yesterday and as I was saying what I wanted, they finished the sentence for me. My daughter was shocked. She said "they know you and know what you want?" and I said "yes" I go every day (sometimes don't get to) but they have the best personality. I will say there is a young lady that works there named JOY and she is wonderful. I asked her one day if she was the manager and she said no, and I told her that she should be. She is soooo helpful. I've watched how she handles the customers and she is great !!!! If my company was hiring I would definitely give her a job. She is great. Thank you for training great workers at Starbucks.....Lois Thompson Travelers Rest SC

Posted by Anonymous


my husband and i visit starbucks, walker lake mansfield ohio location at least 10 times a week, we have personnally watch an employee grow over the years with starbucks, kyle spears, a very nice young man who treats his customers with great enthusiasium, as all the employees do, but kyle stands out as someone who loves his job and growth with the company, he has nothing but good things to say about his career with starbucks, we will miss him at this location when he goes to his new store caol salvati, crestline ohio

Posted by katieb


Though my drinks are sometimes (1/10 drinks) made incorrectly, their customer service on the phone and in store is SUPERB. They are knowledgable and I feel like they actually appreciate my patronage....which is good because I really break my bank for their drinks.

DISCLAIMER: I am a Gold Star member, and that can tend to change the level of customer service you'll get or how fast you'll hear back from them.

Posted by Anonymous


I have been a Gold card Starbucks member and just want to extend a review for impeccable service and customer service I always receive when I visit the Starbucks #79377 which is located in a Stop and Shop supermarket. Every one of the Baristas are just so pleasant and I always remember what I order. Vanessa, Erica, Brandon, Chrystal and Sherri are truly professionals. Please don't ever take it out of there. I think they should be acknowledged for their commitment to your company. Thank you, Carmela Aughtman

Posted by Patty


I went to the Starbucks Store on South Glenstone; Springfield, MO at 7:30 a.m. I received a a $1.00 off my drink via e-mail for Starbucks members. I ordered 3 Lattes, handed my $1.00 off to the cashier, she kept staring at it, handed it back to me and told me to use it next time. I asked her if she was having trouble using it and she said yes. I told her I would not be back before it expired and she said nothing. I went to work, called them a couple hours later, and asked for the manager. Found out the lady that took my order was the manager. I told her I was unhappy with the way she handled customer service, and she told me she was sorry and she wouldn't do it again. She did not offer free beverage or anything. I told her I was calling corporate Starbucks and she said O.K. I felt like I was talking to a child. To complete the story, Starbucks Corporate loaded 2 free drinks to my account. Manager training at Starbucks needs to be much better.

Posted by lucky


Starbucks customer service is awesome they know how to to treat people outstanding service dont worry about those who say it is bad those are the ones who are scammers and want something for free. Keep up the good work.

Posted by Anonymous


I want to make sure that the company knows what a remarkable job Mike McRoberts is doing at the Starbucks 2 store in Woodinville, WA is doing. I came in this Sunday morning and saw him helping two young boys try to make the internet in the store work. He was patient and friendly AND he was still doing his job at his end of the service bar. The store is undergoing remodling and all of the workers are stressed. He still found time to help the two kids. I was impressed. He should be commended by management.
Sue Campbell...daily customer!

Posted by ernie


I am a frequent customer at Starbucks,but today in Toronto at Leaside location the shift supervisor{his description of himself} gave me real attitude. I was ordering to 2 tall pikes and wanted two separate purchases for stars.He told me company policy dictated that he could not do this when there was a line up {there were to people behind me } are exchange and especially his attitude created more of a delay than processing my request.This is someone that trains employees

Posted by Anonymous


I would just like to let you know that store number 08712 did a very good job today servicing a tour bus PLUS drive through with only three employees.
Jessica, Kemi, and Linda did an awesome job.
You are very lucky to have such great employees.
I very seriously hope they get the accolades they deserve.
Thank you for listening and serving our great community of Livinston, Ca.

Posted by Crisci


I had bought 2 packages of Starbucks coffee at the grocery store for a promotion which said that after entering the star codes from the coffee, I would get $5 added to my Rewards card. The CS rep was excellent and corrected the error right away! Couldn't be happier! Starbucks' Customer Service is why I keep going back.

Posted by Anonymous


RE: Store 731/York Rd. Baltimore. I'd like to direct your attention to the morning of January 11th. Arriving at location, manager Katie was unable to open due to a broken lock. The 1/2 hr. there she stood in the cold apologizing to each customer as they arrived. I could conclude she was doing that since 5:00 a.m. while waiting for a locksmith. What was even more impressive than apologizing for circumstances beyond her control was, she addressed each customer by their 1st name. From what I witnessed, the morning customers (and there were many)left understanding, sure to return and not disappointed. Where do you find employees, even more so a manager with those leadership qualities, interpersonal skills and common sense? She could only be an asset and you are very fortunate to have her represent to Starbucks.

Posted by Very Satisfied Customer


I want to thank Lupe on the customer service line for helping me with a problem with one of my Starbuck cards. She went the extra mile to reinstate a lost dollar amount and was extra nice.

Thank you Lupe...you are certainly a credit to Starbucks.

Jackie Steele
Lake Forest, CA

Posted by Anonymous


Probably some of the best customer service representatives I have ever dealt with. Very friendly and personal, I had only gone to a new Starbucks that opened in my location 3 or 4 times until they knew my name and my usual order. The employees were very knowledgeable about their products and could answer any of the questions I threw at them. They have never got my order wrong personally, but I have seen them get another customer's order wrong on occasion; as soon as the problem was brought to their attention, they immediately apologized and corrected the situation. Essentially, top class customer service.

Posted by Flower


It has always been a pleasant experience dealing with Starbucks Service(and oh yes, their coffee's great as well.) They often give out freebies, recognize customer loyalty with free birthday coffees and free frequent purchases when pre-buying a card. At times I have had to wait in a long line-up and often the counter staff will recognize this and give some small consolation. Loved the free music downloads as well. All of this for the price of a regular coffee at $2. They have my vote!

Posted by Anonymous


Do NOT press 0 as soon as the recording begins for the first number given (2883). It's considered an invalid response. But the number is useful, and once you listen to the options and make your choice, you WILL be connected to a human.

Posted by Very Pleased


I love the restaurant/Starbucks owned Starbucks much more than ones in grocery stores, etc. They have the lunch, breakfast, food, environment I love and easier and friendlier management. I couldn't be happier.

Posted by trekkerman1


Have had a few beverages that were not up to par and I called customer service. I got through quickly and they sent me two free drink coupons for each disapointing beverage.

Posted by Vera Waitress


I went to the Starbucks on Sherman Way in North Hollywood and was friendly to the drive through barrista. She gave me coupons for free coffee! It pays to be nice!

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Posted by Cleiteln


This is a wonderful work environment. Yes it gets super busy, sometimes there is a hold-up you have to work with and pick up someone's slack, BUT the customer-employee interaction is usually pretty rewarding and there are always opportunities to grow. Also if a move is in your future, there are usually stores willing and happy to help out.

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