Starbucks Customer Service

User Reviews, Ratings and Comments

Starbucks customer service is ranked #24 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 97.60 out of a possible 200 based upon 25 ratings. This score rates Starbucks customer service and customer support as Acceptable.

NEGATIVE Comments

15 Negative Comments out of 25 Total Comments is 60.00%.

POSITIVE Comments

10 Positive Comments out of 25 Total Comments is 40.00%.

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Most of the time I have not much complaint about Starbucks.
However, I found the "service" at the Madison at Franklin locationin Chicago Illinois extremely rude and intolerant!
It was run like a badly run bar!!! At least three of employe
es need to be replaced! !!!!!!!!!!

forgot 5/7/13 8:21AM
In April I bought Ice Grande Caramel Latte Starbucks At 39 an Park Street New York an I got Food Poison. The Person who made the Drink way Either Jimmy Or Iimmy.Please do something about this the next time it may cost some one lives

Anonymous 5/4/13 1:06PM
My husband and I were looking forward to a relaxing time with coffee and sweets at the Lake Geneva store . The glazed doughnut and cinnamon roll looked delicious in the glass case. It was a great disappointment that both were cold, dry, and not fresh as claimed. Conclusion: no more sweets at Starbucks.

Anonymous 4/11/13 1:46PM
Different Policy!!!
In Starbucks website the refill policy is as follows:
"Free refills on brewed or iced coffee or tea during the same store visit"

In Starbucks store in Union hall at Purdue University they have their own policy without announcing it. It is one refill with one purchase and you should show them the receipt.

The manager told me that they have their own policies.

Anonymous 3/17/13 1:10PM
I recently purchsed a $50.00 gift card subsequent to a $5.00 promotional offer at my local Starbucks, Crown Point, In. Unable to obtain the $5.00 credit online, I made 7 attempts with the 800 # on 3/14/13. Extended holds, disconnects and finally a live person who misspelled my email, all for a $5.00 offer that never materialized.

lynn 3/16/13 12:54PM
Bought two coffee mugs with the Starbucks logo, from a Starbucks store. They sin e etched so badly that stains are permanent. Never had this problem with 4 previous cups from SB. Several customer service responses on line and in the store "no receipt, no return". Apparently SB doesn't back up their products, or even care to offer some compensation . A cup of coffee would have been nice..

Sorry in San Marcos 1/25/13 5:41PM
How can you enter the 16 digit number on the back of your card if your card has been lost? There should be an option on your messages to get to a human or somehow connect somewhere to ask for a replacement.
From reading a lot of the comments I'd say your customer service needs improvement in several areas.
IndyGirl

Sue Gilfoy 12/30/12 12:25PM
Happy Holidays. The display at the Hood River Oregon store states "Clearance, 50% off" for all the holiday items. Yet when you go to the cashier you are refused the 50% off. The cashier told me all the items were on sale except for the red cup holder that I had picked. Is this the old "bait and switch" scheme? Oh, if you ask to talk to the manager, she says "I am the manager and we will change the sign later"

Anonymous 12/28/12 7:13PM
Starbucks Customer Service is pathetic, absolutely pathetic. And this Starbucks Reward program absolutely sucks. I visit Starbucks almost every single day (sometimes 2x) and I look at my account online and it has nothing posted since 11-15-2012. I email their Customer Service people, who I think are located in India, and you get 10 different responses as to problem from 10 different people. I am even a stockholder of the company. I am now trying to find the email address for Howard Schultz, CEO, and/or the President of Starbucks to write a personal letter as to how poor their Customer Service is. As having been an engineering manager for 30+ years with a top auto company, I can personally tell you that I'd fire whoever is running their Customer Service and their Rewards program. Because it definitely is broken.

ultrarunner 12/12/12 6:35PM
It sucked. Waited 15 minutes to get drink and it was wrong. Would have been another wait to get the right one.

Anonymous 12/11/12 2:25PM
I have also been attempting to call them for past 3 weeks to no
avail and I am attempting to actually spend money and not mske a complaint ans still can't get thru. Terrible system and definitely user friendly.

kc 11/27/12 1:49PM
Wow I have been trying for three weeks now to reach a Starbucks cust. Serv. rep. Hours of entering #,s and info to my acct. and only to get recording saying sry unable to answer your call try again later!!!! After 20 yrs. and thousands of dollars I believe I'm ready to give up Starbucks.... I am seriously thinking there's a need for a new improved coffee house in America!!! I have to watch my Starbucks gold card closer than I watch my banking acct. only difference is when I find an error with my bank it takes two sec.and one phone call for assistance. I've talked to a person at Starbucks once while I had my acct. open on my I-pad!! And while I was looking at my transactions,Starbucks cust. Serv. Rep. Said he was currently unable to pull up any acct. info??? I should have taken a picture of my screen and e-mailed it to him!! Haven't been able to get a human on the phone since!!! NOT HAPPY!!!!! Very poor. I think it's time for better business bureau to get involved!

Laurief63@comcast.net 11/19/12 10:23AM
I always go to the Starbucks in Oakland, on Hegenberger, and I've never really had an issue with service until last night! The Barista Nena, was rude to me and my children! She seemed very detached from her responsibilities and ability to be friendly. Usually when I come I only see two girls, Jojo and Ray, who are both very sweet and willing to do what it takes to satisfy me and kids. Ray always puts a really big smile on my kids faces and mine, she's a really sweet girl. Unfortunately she was off tonight. :( But lastnight! My kids asked for pastries and Nena ("Person in charge?") ignored my son, due to her deep concern with texting. She never even acknowledged him standing there. Jojo later helped him.. I studied for sometime to overhear the night shift complaining about the job to a guy who came in. If she hates her own manager and the way she's treated here, why not QUIT! It probably do us good customers some justice! It was sickening. When I personally asked for SOME TYPE OF HELP later, her response was "I'm on lunch"!!!! She hadn't even known what I was going to say! I was furious! This has never happened to me ANYWHERE with customer service!!! And to think I tipped! This girl had nerves. Later, I waited ten minutes for the restroom listening to a girl argue with someone on the phone, to only find out it was the Shift manager AGAIN!! This girl obviously can care less about starbucks customers. To find out Nena is who runs the night shift, will only encourage me to go elsewhere at night!! Upon leaving, the bar barista Damon I think, politely asked why I was so upset and so I explained. He made me laugh, encouraged me to keep coming, and he even sincerely apologized ensuring my next visit would be more worthwhile. He even gave my daughter a coupon for our trouble. Unfortunately I wont be goin there as often, Bayfair starbucks is closer to my home anyway. Worst experience of my life!!

Maria 11/6/12 1:58PM
Who's the rude worker (male, beard) at the C. Chavez/Holgate store in Portland? Very poor customer service skills. Just looked at me and walked away after making eye contact and as I'm holding my wet hands up to tell him there are no towels in the mens' room.
Later a friend came in and had difficulty with him when wanting to order a coffee. 2/20/12 11:15 AM

caseypdx 2/20/12 12:33PM
nelson street store. i am a regular at ryan st store lake charles. la. sunday i stopped at nelson to buy my usual iced ventie non fat latte. it is my drink, never vary. the young server was putting ice in a blender when i asked him if that was mine. he said it was. i said no. that is not what i ordered. when i told him again what i wanted. he put me down, more than once saying that is what you ordered. i asked him not to argue with me, just give me what i want. instead he walked off the serving floor. the order was finally resolved by another worker. i cannot ever remember being treated is such an unprofessional manner. this young man needs more training on how to handle the customer to her satisfaction. i am extremely sure i ordered what i wanted, as it is as natural as my next breath. i could give him at least a dozen better ways to handle this situation.

janetdolan 4/6/11 6:10PM

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RE: Store 731/York Rd. Baltimore. I'd like to direct your attention to the morning of January 11th. Arriving at location, manager Katie was unable to open due to a broken lock. The 1/2 hr. there she stood in the cold apologizing to each customer as they arrived. I could conclude she was doing that since 5:00 a.m. while waiting for a locksmith. What was even more impressive than apologizing for circumstances beyond her control was, she addressed each customer by their 1st name. From what I witnessed, the morning customers (and there were many)left understanding, sure to return and not disappointed. Where do you find employees, even more so a manager with those leadership qualities, interpersonal skills and common sense? She could only be an asset and you are very fortunate to have her represent to Starbucks.

Anonymous 2/1/13 12:26PM
I want to thank Lupe on the customer service line for helping me with a problem with one of my Starbuck cards. She went the extra mile to reinstate a lost dollar amount and was extra nice.

Thank you Lupe...you are certainly a credit to Starbucks.

Jackie Steele
Lake Forest, CA

Very Satisfied Customer 1/7/13 4:29PM
Probably some of the best customer service representatives I have ever dealt with. Very friendly and personal, I had only gone to a new Starbucks that opened in my location 3 or 4 times until they knew my name and my usual order. The employees were very knowledgeable about their products and could answer any of the questions I threw at them. They have never got my order wrong personally, but I have seen them get another customer's order wrong on occasion; as soon as the problem was brought to their attention, they immediately apologized and corrected the situation. Essentially, top class customer service.

Anonymous 8/27/12 3:28AM
It has always been a pleasant experience dealing with Starbucks Service(and oh yes, their coffee's great as well.) They often give out freebies, recognize customer loyalty with free birthday coffees and free frequent purchases when pre-buying a card. At times I have had to wait in a long line-up and often the counter staff will recognize this and give some small consolation. Loved the free music downloads as well. All of this for the price of a regular coffee at $2. They have my vote!

Flower 7/26/12 9:38PM
Do NOT press 0 as soon as the recording begins for the first number given (2883). It's considered an invalid response. But the number is useful, and once you listen to the options and make your choice, you WILL be connected to a human.

Anonymous 5/9/12 3:03PM
I love the restaurant/Starbucks owned Starbucks much more than ones in grocery stores, etc. They have the lunch, breakfast, food, environment I love and easier and friendlier management. I couldn't be happier.

Very Pleased 4/17/12 10:04PM
Have had a few beverages that were not up to par and I called customer service. I got through quickly and they sent me two free drink coupons for each disapointing beverage.

trekkerman1 3/31/12 12:13PM
I went to the Starbucks on Sherman Way in North Hollywood and was friendly to the drive through barrista. She gave me coupons for free coffee! It pays to be nice!

Vera Waitress 11/6/11 7:10PM
I visit the the Starbucks location in grand Central Station ( the one located in the East side of the station).The staff there is always friendly and couteous especially one associate.....SABAH. She's always plesant, greets me with a kind word and most of all she knows what i have every morning. I think that knowing yur customer is the ultimate in customer service and Sabah displays that everyday.

Anonymous 8/22/11 7:12AM
Fast Friendly service with great sense of humors. Its a great place to go to and relax after a meeting with my clients.

us_buyer 10/11/10 1:41PM

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This is a wonderful work environment. Yes it gets super busy, sometimes there is a hold-up you have to work with and pick up someone's slack, BUT the customer-employee interaction is usually pretty rewarding and there are always opportunities to grow. Also if a move is in your future, there are usually stores willing and happy to help out.
Cleiteln 2/3/12 12:29PM

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