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StubHub

Customer Service Ratings and Comments

StubHub is ranked #50 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 61.87 out of a possible 200. This score rates StubHub customer service and customer support as Disappointing.

NEGATIVE Comments

11 Negative Comments out of 15 Total Comments is 73.33%.

POSITIVE Comments

4 Positive Comments out of 15 Total Comments is 26.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • Abysmal experience with them. Ordered tickets for my dad's Christmas gift. Was told they wouldn't ship until Jan 5th. Tried to cancel - no dice. Now it's the 14th, 2 days before the event and I still don't have tickets. They were supposed to find replacements but never did. Got my money back, but my dad's Christmas was ruined. I will NEVER USE THEM AGAIN.

    Anonymous 1/14/10 2:33PM

  • Don't count on Stub Hub! They don't guarantee WHEN their sellers will ship tickets, and if there is a problem, they won't give you store credit for FIVE days. I ordered tickets for a Christmas gift; seller didn't ship until FIVE days later so no tickets until AFTER Christmas and the gift recipient had left. I then made the mistake of using USPS Priority Mail. I shipped it on a Monday, this is Saturday, and no on there has any idea where it is.

    Frustrated in Iowa 1/2/10 11:01AM

  • First and last time I will ever use Stubhub was this weekend. Absolutely corrupt way of doing business. I just hope I get my money refunded. Waited past the confirmation date and still heard nothing from the seller....sure stubhub did what they could to contact the prick with the tickets....but the closer it got to game day I had to cancel and look elsewhere. A day after I cancel the order, the seller finally responds and they charge my account. They charged my account even after I spent half an hour on the phone canceling the transaction. Til' they get their procedures in the correct order, I'll never return as a buyer.

    Caveat Emptor 11/16/09 3:56PM

  • Just bought nfl tickets from onlineseats because of a terrible experience with stub hub. need I say more

    Anonymous 9/23/09 11:59AM

  • DO NOT EVER USE STUBHUB!!..I was excited to see I was only paying 12.00 for my Redsox tickets, Come to find out they added on additional fees for last minute purchases?..I reluctantly purchase them and head to Boston, I get into the city a little late and STUBHUB pick ups are no where to be found, 1hr and a half after the first pitch, I found STUBHUB..the doors were locked and they were closed..Im currently on the phone waiting to speak to a representitive..it's been an hour.

    Jfloydo7 8/28/09 8:15AM

  • DO NOT USE STUB HUB unless you want to waste your time. Here is the message I received:
    "You are currently the high bidder! If you are outbid, we will send you another email to let you know."

    Having not received another e-mail from Stub Hub, I thought I was the winning bidder. Not so, I was out bid, but Stub Hub did not send me an e-mail to that effect. When I called, they wanted to sell me tickets at 3-4 times the price of my bid. Their customer service is useless.

    Anonymous 8/19/09 12:57PM

  • This STUB HUB place is a joke and do NOT use them to get tickets. They add 10% to the price of the tickets, but worse yet THEY DO NOT respond to customer service email !! Remember, 10 % added to purchase price and additionally other fees for ticket transfer and processing. It's no wonder eBay bought them. No retracting a bid if you make a mistake and be careful to watch when an auction ends. Sometimes they allow a seller to run an auction right up until just an hour before the event starts. Then your hands are tied. I have not had a pleasant experience and there is NO CUSTOMER SERVICE via email, so don't waste your time. Use Craigslist instead! VERY UNHAPPY in NEW JERSEY and I will NEVER use StubHub EVER AGAIN !!!

    Disturbed in New Jersey 8/7/09 10:23AM

  • I was totally screwed by stubhub. I would not recommend using this service at all. They are purely on the side of the seller. I put inf tickets in one section and was emailed tickets totally on the other side. They did not care because they go their money.

    RT 6/12/09 5:00PM

  • wait time to get through could be VERY long...I have waited up to 3 hours for a representative over an important issue of getting my money back for tickets I did not receive...there is really no excuse for this for a corporation who apparently is making lots of money...

    jdougherty00@aol.com 4/7/09 8:46AM

  • Be careful. StubHub sold two invalid tickets to me. Read more at:www.stubhubsoldmeinvalidtickets.blogspot.com/ Tell me your story at Coloradojimh@yahoo.com

    ColoradoJimH 10/17/08 5:50PM

  • Unfortunately, this is the general number where they shout "StubHub" and you wait for an agent to order tickets etc. However, if this is already where you have been, and have a problem that needs a supervisor or someone higher to help you, this number will not help you. I wish I could share that information with you, but I am still "in search of" that kind of customer service/corporate number.

    Anonymous 9/26/08 1:22PM

  • Submit your comment >>
  • THEY WERE GREAT. MY CREDIT CARD WAS BILLED ERRONEOUSLY FOR ABOUT $600. I WAS SURE IT WAS GOING TO BE A HUGE HASSLE TO GET CORRECTED. I MADE ONE PHONE CALL AND THE NEXT DAY THE MONEY WAS BACK. THANK YOU.

    Anonymous 1/5/10 7:50AM

  • Have used stub hub a number of times and never had a problem

    Anonymous 11/29/09 10:16PM

  • Have no idea what these folks are talking about. Have bought many tickets using stubhub over the years, never had a problem. Yes there fees are high 10%-15% and shipping, however thats how they get paid. Its a transaction fee for service provided. EVERY company in the world has these fees, banks, ATM's etc. why else would they be any different? They have to pay there employees too folks NOT to mention the sellers who are selling you the tickets which is where the majority of that money goes to.

    If you call this number dial 0 ZERO and like any phone number it will take you to an operator and or a rep very fast. I've never waited more than 5 minutes using this method EVER.

    Some people just dont know how to buy online. Craigslist I dont recommend, thats where 99% of the scam artists sell items ESPECIALLY tickets. Want to get screwed? Use CL, they have nothing in place. At least ebay has the feedback column so you know who your dealing with and stubhub has the fan protect guarantee, craigslist is like the wild west of markets.

    Anonymous 11/7/09 11:46AM

  • Even though the wait time was long, when I finally got a CSR on the other end, they were very helpful and friendly. Guess I just got lucky!

    cain 7/7/09 3:58PM



  Contact Information  
Customer Service
866-788-2482
Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete StubHub customer service phone numbers and contact information at ContactHelp.com
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  Company News  
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