Posted by Anonymous
I recently took my car into Glanzman Subaru (11/1/23) for annual inspection. The fog lights were not working so They had to be repaired to pas# inspection. After 2 days they had to order a part, this did not work. They did an electric diagnostic. And still could not find problem. They tried calling tech line for help and it took 3 days to get in touch with them. (Tech line too busy) Finally after going back and forth with service advisor, they did another diagnostic and determined wires to fog relay were chewed. This process took 20 days to solve ( I did get a loaner thankfully). The final tally came to over $800.00 which in my opinion is a complete ripoff. Having talked to Service Manager, she insisted that sometimes things like this happen and I was always in the loop. Needless to say I was in the loop because I communicated to them to get any response. I have had the car since 2016 ( brand new). Purchased at Glanzman etc. have been a loyal customer etc. And now on top of that, my battery needs replacing, this will be the third battery in 7 years. Something is terribly wrong with this whole scenario. In my opinion, Subaru dealership in Hatboro, PA is taken advantage of there customers and very unprofessional. As a consumer, I will not deal with them any longer. My future automotive needs will be taken care of buy some one else. I did receive an senior discount (10%). Big whoop!