Sunoco Customer Service

User Reviews, Ratings and Comments

Sunoco customer service is ranked #973 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.74 out of a possible 200 based upon 155 ratings. This score rates Sunoco customer service and customer support as Terrible.

NEGATIVE Comments

152 Negative Comments out of 155 Total Comments is 98.06%.

POSITIVE Comments

3 Positive Comments out of 155 Total Comments is 1.94%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Sunoco

    Customer Service Scoreboard

    • 17.74 Overall Rating
      (out of 200 possible)
    • 152 negative comments (98.06%)
    • 3 positive comments (1.94%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.0 Reachability
    • 1.6 Cancellation
    • 1.3 Friendliness
    • 1.5 Product Knowledge

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Posted by Glenn


The lady that was working the evening of November 20th is rude and she yells at customers I pulled in to get gas I put a few quarters in a quarter machine like I have always done I have never been asked to move my truck if there was not a soul in the parking lot and I was almost to walk away from a quarter machine pay for my fuel and leave inches from my trip I said I would right after I get fuel cuz I'm about to leave I see no point in moving my truck coming back in going back out moving my truck coming back in and paying for fuel that that is just not very smart when I asked if there is that many people pull in the parking lot that I needed to move she commits to get loud and yell at me that isn't called for she is the only person that has ever said anything to me for going in there to spend my money until she's fired I don't think I'll spend my money there I don't like being yelled at places where I spend my money that is uncalled for I'm a military veteran I fought for this country and just because she's unhappy don't mean she should yell at me. If she would have been a man I would have went to jail cuz I would have pulled him over the counter. Very poor customer service she said everybody ask people to move their vehicles I've been going in that store for over 20 years and I have yet since they put the quarter machines in there been asked to move my truck except for last night there's a block wall in front of the quarter machine you cannot see the parking lot I thought it was a legitimate question I will make sure to tell everyone I know not to go in there while she works there

Posted by Mesa Music Mom


Treated very poorly today while on vacation in Florida. Sign misrepresented the price of gas and they claim the sign was broken. They could have turned the sign off. Refused to issue a refund so we have issued a complaint to the Florida Attorney General. Tried to call the station to warn them but no calls would go through. At the very least the sign needs to be fixed or turned off and the phone needs fixed and/or updated

Posted by Jo


Bentlyville Sunoco smart comments every time I'm in there.

Posted by Anonymous


I just bought $12.00 worth of gas at the Sunoco station at Carrollton Villa Rica Hwy, villa Rica, ga and paid with my debit card. I got home a d they have put a $126 hold on my card, I called and they this is what Sunoco does, not the stores. He said that is to make sure they get their money. If I didn't have money in account, card would not have gone through. This is so wrong and I live about 3 miles from that store in a subdivision of 2000 homes and you can rest assured this will be listed on our website by late afternoon. I have often wondered why there was never cars there, so I guess I know now. I stopped because we are suppose to have bad weather coming in tonight and I wanted to be prepared in case I have to leave. $126 hold for. $12 purchase is so ridiculous and will take 48 to 72 hours to remove

Posted by Robert


At Mount Bethel PA location when you pump gas you have no choice but to listen to very loud ads. Hate it!

Posted by knglouie


store #11

The "Patel's" there are dreadful and unprofessional. There are countless interactions there that have made me cringe, but nothing as spiteful and hurtful as on Memorial Day. They upset me to the point of having to take this time out to make sure it's been at least documented once.

To be honest, I have NO FAITH IN THIS PROCESS. By this I mean, I do not believe anything will change at this location. Please, prove me wrong, but the culture and staff must be addressed.

Let me list some actions I've personally witnessed at this station from ALL THE STAFF! The culture there is to:
berate the customers
hurry the customers
yell at customers
not replenish stock for customers
not maintaining clean bathrooms for customers
not displaying bathroom log for customers
not being professional to customers
speaking about customers in other languages in front of customers (Hindi mostly)

BUT... this isn't my issue. I am contacting you all to inform that my Capital One Mastercard has been cloned from this gas station, twice.
I conveniently like stopping at this station, because its right at the turn into my neighborhood. I have stopped going here not only for the TERRRRRRIBLE people that work there, the dirty station, overfilled trash cans, dirty windshield water, broken air machine, inaccurate gas price display, and terrible lighting at night (to name a few).

This place needs a restart. It's by far the worse Sunoco I have ever visited. There is another Sunoco in Bartow that is the complete opposite of this.

If I were Sunoco, I would be embarrassed to know you have store operators like these under your umbrella staining the good fabric of the Sunoco brand.

Do what you will with this intel. I do wish something positive comes out of this email, in favor of the customer and Sunoco. The Patel's need to reevaluate why they got into the business. They should be ashamed of themselves and so should Sunoco for employing staff like them.

Posted by Matthew


Princeton ky location. White lady with long brown hair went off on me for coming in and paying $40 for my $23 total. She said the owner is a pice of s! and that she didn't have change for my dumba$$

Posted by Perry


I have had a Sunoco card for many years.Recently they cancelled my card. I paid always Sunoco is a terrible company. I did not use the card enough for them wow what a company!!!

Posted by Perry


I paid my bill every time never a late notice. They dropped me said I did not use the card enough!! Shows how bad of a company they are!!

Posted by Anonymous


You need a new manager at the corner of clague and Lorain avenue the other guy doesn't sell his butt in the back room the girl does all the work I stood there 10 minutes cuz she was busy and he's sitting in the office doing nothing

Posted by Barb 123


Last night I went into the Sunoco on Madison in Covington the cashier lady was rude started yelling becuse I forgot to get my cigarettes I have been in that store daily almost everyday and everything this same Lady is rude not with only customers but with another employee who was there that lady has always been so kind and helpful and Becky had her in tears in my opinion rudeness to customers are not good more less to the other employees

Posted by David


I was in Sunoco after 12 am and was told that I could only spend two minutes in there at a time. I was pretty shocked because I'm a young white guy who's never really felt discriminated against until now. I was thinking is it my long hair? Does he think I'm going to shoot up the place or something because of the news?? Anyway, I recently found out I have Chron's and C diff. which is debilitating and was taking at most five minutes to read ingredients on a snack. Also, last week when I went to buy a Velo product because I had to give up smoking cigarettes for my health, the inside was full of powder and he refused to exchange it. Saying "if you opened it in the store is the only way, even with a receipt. The last guy that came in here got very mad at me." So I replied yeah, I can see why because this is really stupid.

Posted by Anonymous


The Sunoco station, Hartman's Gas & Oil, in Petersburg, WV displays the following message on their computer-generated message board: Let's Go Brandon. I find this in very poor taste and a bad reflection on the Sunoco brand. Although Joe Biden is not my favorite president, displaying a veiled pornographic message like that when this country is so divided politically is wrong on every level and reflects poorly, in my opinion, on the Sunoco brand. In fact, I will never patronize a Sunoco station again and will encourage my family and friends to do likewise. I don't know how much influence corporate Sunoco has on franchises, but I would hope that issue could be addressed with the franchisee and subsequent removal of that tasteless message could be accomplished. Thank you.

Posted by Messed w/ the wrong 1


The cashier at the Corinth ky exit thought she was going to pull a fast one on me as well. Rang up my card , told my husband it didn't go through, naturally he had her re ring it. Both times were charged for 23.97 . Continued to tell my husband it never went through. She took his items , he never received what he purchased and my card was yet again rang up , but this time she voided the 3rd charge just to give my husband a receipt that read voided on it so he walked away. I looked at the time on all of them. Only the third charge was voided. She kept the money. Try calling up there, phone is disconnected. THIS IS COMPLETELY REDICULIUS AND IT NEEDS TO BE INVESTIGATED. SO I NOTIFIED THE ATTIRNEY GENERALS OFFICE!!

Posted by Anonymous


You F@$&%÷s charged me 2 times on a gas pump and won't give me my money back, f@$& you I will never use your gas pumps again I hate your gas stations to begin with, all of your stations are cringy and grimey looking ,if I didn't have to get gas from your dumps I wouldn't I avoid your stations like the plague

Posted by Anonymous


Mananger he's very sick with covid-19 and it's working in the gas station making everybody sick to employers and Monroe Connecticut

Posted by Brenda


Wheelersburg, Ohio..cashier thought she is going to rip off my debit card. Purchase was $3.33 for two sodas..it never showed in records, of course no receipt! But She took $31.27 off my card for gas although we purchased NO gas..I did not know they did this, till I tried to pay for another purchase at a different store. They refused to cooperate with me and manager yelled at me..so I'm starting actions against the two of them..this happened too fast and I imagine others have been done the same way!

Posted by Arielleking


Last night a man in your store that works there was being very racist and disrespectful towards me. I feel uncomfortable because he tried to come around the counter on me because he doesn't know price ranges in the store

Posted by Blanche


Would like to thank Chase for taking my call this morning had an incident at the Albany New York Delaware avenue and Whitehall road station was in line was not done with my transactions and was told to step out so they can knock out the next two customers quickly, wanted to play some numbers never had this happen before in all the gas stations and stores have been to in the past. I felt that if a customer's online once their business is concluded you can take the next customers why would they ask you to step aside the cashier because they want to take someone else first didn't quite understand that part does not matter if they asked me to step aside the point is finished with me and take your next customer who is waiting patiently.

Posted by Anonymous


I stopped by Sunoco gas station July 14 2021 2:07pm and a white male started to cash me out and became very rude and racist towards me when a white lady cut him off and finish taking care of me that I truly appreciate he refused to give me his name so I'm just still going to write my complain as in another customer witnessed it also Sunoco on plank road and empire Rochester New York Webster ny

Posted by Bgarancheski9


On 6/29 my fiance and I visited the sunoco on our way home from work, as we do frequently. Unfortunately tonight was not like our usual stops. My fiance was preparing a drink from the soda fountain apon doing her drink slipped from her hand causing the drink to spill on the floor. Unfortunately she has issues gripping with her hands at random times due to arthritis. There was an older lady working in which was extremely displeased by the accident. She Immediately started giving horrible uncalled for attitude to my fiance and myself. As soon as I seen the spill I nicely offered any assistance as to clean up the mess and again was given attitude. Eventually the lady actually started yelling at the both of us as she was trying to dispose of the cup and get another drink. NEVER have I witnessed an entrusted employee act out in a way that left my fiance feeling ashamed, frightened, and embarrassed as her disease is not something that can be controlled. If the flipping out from the employee wasn't bad enough, there were other customers in there that had to witness the negative behavior and attitude given to my fiance and myself. I was a manager at one time in customer service, never did I think i would witness that type of behavior from an employee, especially of her age. My fiance is one of many who suffers from a specific illness that could cause an accident such as a spilled beverage. I would hope that not one person ever had to feel the way my fiance felt tonight after our encounter at this sunoco by this employee. I will do everything in my power to make sure nobody does by making tonight's incident known publicly. With my only intention is to keep anyone from feeling this way I will be sure to steer anyone away from this specific store during the night shift, or any shift this specific employee may be working on. And to be sure I will be the first to admit I gave this employee the same type of attitude back as was given to us. I am in disbelief, shocked, and upset that I will have to visit another store from know on.

Hendon, pa

Posted by P.M.


Sadly, my son was terminated for not showing up to work on a set day. His wife had a baby at 28 weeks which was critical timing. He went with his wife to Austin and he was terminated the same day. Such a sorry company that don't give a crap about employed. Sorry low life trash. Hope you crash going to your golf course.

Posted by H. Bentley


Never ever had I seen an employee argueing with the customer over the receipt machine,all I did ask him a question are you going to charge me an extra 1.50 than he argued with me that I pussed the wrong button. You don't argue with customer's and you definitely don't argue with me over you religion Ali it's not Ali anyway it's Jesus he's the one that died for our sin's so we can be saved; so he kept on argueing so I told him Ali is dead Jesus is alive forever more somebody should tell him don't argue with the customers and don't argue over region.

Posted by Lachel47


Hello how is everyone at the corporate office doing? I hope all is well with everyone! My name is Antoinette. My grandmother went to your business on Cherry street in Toledo, Ohio, I believe the address is 3401, but I may be mistaken. Anyways, she went there twice within a two hour span, and both times your cashier charged my 88 yr old grandmother a dollar extra. Now that might not sound like a lot to you, but if you keep adding it up, well a penny is to much to take if it doesn't belong to you. No one such take advantage of the elderly for any reason! I'm wandering how many other people has this cashier done this too! I will tip your cashiers from time to time! But a thief will lose you business! I will be the first to go! And, I'd inform others off the stealing! I hope I am wrong!

Posted by Catketchumh


I made a gas purchase off my debit card. I tried to get $22 but they ran it and then THEY told me there was only 18.53 on my card and then he tried to run my card for 17$ which was declined even though they told me 18.53 was on card! You can clearly see where it says preauthorzied for 18.53! He now trying to tell me the bank has hold for the 18.53, not true because it went thru as a transaction and I got NO GAS and they are not refunding my money! They took 18.53 and I got nothing!!

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Posted by Jb


Store # 40380. I use every morning , the Manager is Donna.....always so friendly, knows her regular customers very well. The store is always clean at 6::15 am and the coffee station is always clean.

Posted by Anonymous


Just want to let you know what a wonderful employee you have at the Sunmart Sunoco in New Haven, IN. I accidentally dropped my credit card after fuelling my car today, and your manager "Naresh" saw the card on the ground, ran out and picked it up, and held it until I discovered that it was missing and called the station. I went back, got my card and thanked Naresh over and over. He was very humble and was just glad that he found it and could give it back. This young man deserves your praise and a "Job well Done" from the corporation. He is AWESOME!!

Posted by Anonymous


I cant believe that whoever owns the store in stuart Florida on lost river road keeps the woman manager. I have been in the store a very number of times i would say at least half of the times i was i there the manager is always yelling or complaining about something or someone.
This time in particular i was apalled... it was last Thursday thr 23rd of July at about 330 4 pm and wow did she have a mouthful to yell about ata pwrson delivering ice cream. This rine the cuse words were just terrible!! I have heard this before from her about her own workers and thought ...how could she put these people down like that. I come to this store so many times and i do not see the reason for it. Why would anyone keep her on? The cashier was nothing but nice and you could see in her face how embrassed she was about the whole thing.
This was not the first time i have heard this yelling in this store.i am thinking about not ever going back but i do like the cashiers and it is close to my work.no way to contact the owner either because i once had asked for a contact number from the morning cashier and she got the manager who said no about letting me contact the owner and she would handle my problem. Well! How could i complain to her when she was the complaint??? So i left the store and said nothing i could do about this. Terrible terrible.

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Posted by Granny B


I worked for Stop-N-Go formerly operated by Sunoco as their parent company, for 10 years, then I was adopted into Sunoco Maintenance when Stop-N-Go was closed, I have to tell you I thought Stop-n-Go was a great place to work, then I went to Sunoco and it was awesome working there, except for 1 person, who is the reason I retired, I can't say enough about the Management team I was lucky enough to work for in Maintenance, then at the Terminal, best job I ever had, most wonderful group of people ever to work for, I worked at Sunoco and Stop n Go a total of 24 years, I wanted to stay til 30 but there was a back stabber I worked for that I just couldn't deal with the way he was eliminating people to climb his ladder. If you were a threat to him you were gone.

Posted by Angel863


For everyone complaining about doors being locked..
If is a company policy!! Door has to be locked from 11pm till 5am!! Employees are not ignoring you!! Trust we don't like it either because we can do absolutely zero work on the floor when there are customers in the store!!
But for our safet uh that's just how it js..

Posted by Anonymous


I am an employee of sunoco 6300 germantown rd. middletown ohio 45042. I have been constantly harassed by another employee through text messages, voicemails, facebook messages public and private. It has been brought to the owners attention. He has heard, and seen the messages and has taken no action against the woman -Pam Shockley Figley- who has been doing this to me for 2 1/2 years.. I have finally took all I can take and have been hospitalized due to panic attacks because of her un- professional behavior and had to quit my job after almost 4 years. I am completely traumatized from this and will never step foot in that place again! I am however considering contacting an attorney over this... I do have all the messages right here in black and white and she still continues to harass me even though I quit this week... VERY DISAPPOINTED & TRAUMATIZED

Posted by Anonymous


I'd like to comment on a Sunoco Gas Station in Fairland Indiana I'm a employee at this location like to use profanity at paying customers because they have questions about being carded when they are in their upper 50's and 60's years old um I don't see how corporate company would let employees say the word at pain customers especially when there's children in this area I would not use the Sunoco in southern Indiana in Fairland Indiana its rights to Holiday World just in case the girl working the evening shift place to cuss with children around and likes to cuss at people who are paying customers who are just ask you a question

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