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Symantec

Customer Service Ratings and Comments

Symantec is ranked #103 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 42.33 out of a possible 200. This score rates Symantec customer service and customer support as Disappointing.

NEGATIVE Comments

104 Negative Comments out of 120 Total Comments is 86.67%.

POSITIVE Comments

16 Positive Comments out of 120 Total Comments is 13.33%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • We have used Norton Symantic products for the past 26 years and have renewed annually and always get a renewal advisory. This year we renewed for 3 computers, and we were billed for all 3 individually. I have now been informed that one of my travelling laptops is no longer able to use anti virus from Norton....I have in my hands a copy of an e mail sent to me about this unit on Jan. 12th of this year, and now I am being told daily that this computer does not have any virus protection. That is total b.s.
    I have talked to someone somepleace, perhaps it was in India. They did not understand me, and I could not understand one damned thing that they said. To hell with Norton. There are other companies I am sure that can do better, and work out of the good U.S.A.
    thank you Norton,,, but gooodbye....

    Anonymous 3/13/10 7:15AM

  • Impossible to reach a person to ask a question. Lots of options available that don't answer my question.

    Anonymous 3/11/10 9:47AM

  • I have been trying to contact somebody for Help sought on basically two problems but without any success ss all I receive are preprinted answers/question.
    First problem: I received an e-mail that myan nual subscription for Norton renewal would be £56.51 but £64.99 was deducted on 5/1/2010.
    Second problem: I tried to reinstall Norton 360 but received Error 9999.17X. so now I have paid my annual subscription and have no Norton installed and can not install it.

    Anonymous 2/24/10 9:47AM

  • After buying Norton A-V for many years, I got a malware bug on my computer and called Symantec for support. They insisted I give them my credit card number so they could urgently remove the "virus". After giving my cc#, they billed me $139.99 and put me on hold, never to provide any service at all. I've been trying for three months to get a refund, but they are experts at keeping customers on perpetual hold and avoiding contact with their "refund department". I'm now engaging my credit card company, but may never see my refund. This is the worst case of blatant corporate thievery I've ever experienced. DO NOT DEAL WITH Symantec.

    KO 2/21/10 1:44PM

  • I have been on hold on the phone for over 26 minutes now and I want to know why I got charged twice when I only purchased 1 subscription.

    When the phone was computer answered, it implied SOMETHING about being billed twice, so evidently this is something that you knowing did and expected questions from your customers. So why isn't there an explanation on our accounts about this situation.

    Anonymous 2/20/10 10:52AM

  • I am currently on the phone awaiting an answer to a question!! I have been on hold for more than 45 minutes and will be hanging up now. I do not like this. Also, I cannot figure how to get to email!! I am cancelling my Norton Internet Security!! The Security is great but the custome reply is terrible.

    Anonymous 2/17/10 10:14AM

  • I found out they don't lend support to one of their products that was installed on my system two years ago by a legitimate manufacturer. Then it took me 15 minutes to find some obscure email address that actually allowed me to contact someone in the company. None of the forms that they have listen under "Customer Service" actually allow the customer to express his/her experiences with the company. That means they are hiding from complaints or they simply don't care how insufficient their products are. If you want to get through to a real person email this address: license@symantec.com

    bpumc 2/17/10 9:15AM

  • Various billing errors -- waited for an hour and ten minutes. After the rep heard the situation and asked for my email, we were disconnected. I was on a landline - I guess he decided the problem was too complicated? I've been a Norton customer for something like fifteen years, and I've been through a few rounds of this before, but this is the last time. Their billing errors + customer service = a pretty darn good product wrapped in just plain bad business.

    Kevin 2/13/10 8:01PM

  • I love that their web site states the last call was answered in 1 min and yet I've been on hold with My Priority Number for 23 Min!! What??
    I had major issues installing Norton Internet Securities and after 4 hrs on a chat support with them it was finally resolved. The Customer service rep the other day was nice and patient although they seemed to ask me the same things over and over again...
    Now I am on hold trying to talk to a customer service rep because I was basically forced in to renewing the software online because not only did they stop allowing me to update my virus list but they disable Norton all together after a year's subscription. Something I was not aware of. I purchased it online, it was a serious pain to install, they would not allow me to download the install software prior to loading it.
    I Purchased it for $69 on their site and then they nail you with an $8 (insurance fee that is not even an option) to have access to the software in case the download fails. Which brings the total to $77.00 and then today I got an e-mail from Staples that has Internet Security 2010 for $9.99!!! WHAT!!
    Getting to Customer service here is a joke!

    gnjralp 2/13/10 10:48AM

  • this is the wrst customer service and once i get my problem resolved, i will switch to McAfee!

    Anonymous 2/11/10 11:07AM

  • Have a overcharge on my credit card, I called to settle the problem via phone, and waited, and waited, and waited, and waited. Pluse the music was scratchy and faded in and out. Oh bu the way I am still waiting

    jerryc988 2/10/10 9:45PM

  • I AM FUMING! This service is a total NON-SERVICE. I've waited more than ONE HOUR. I tried the JustAnswer. First you've got to submit to paying for the answer if you like it. Well the JERK on the other end did not answer my question, and to reply I've got to first pay for the first answer. NO WAY! I've got 360 and this tech support they say is free. Listen fellas to my EASY question. I've paid for NOrton 360 for 3 computers. I needed to wipe out one hard drive and reinstall windows. Now I need to download the program again without charge. I've got all the product numbers etc. So the JERK writes to me, Download the program and insert your numbers when asked. Duh! Only problem: They wont let you download it without paying JERK! IDIOT! So I waited 27 minutes for that stupid reply. So I went to question all over again. So 11 minutes later the guy replies and apologizes for not giving me the link. I'd pay for service. But for them wasting my entire evening, NO WAY. And you navy blue suited Norton Employee who is going through this e-mail, take this angry customer's e-mail and tell the other suits that this customer plans NOT to renew his 3 computers with you after the year.

    Anonymous 2/9/10 11:22PM

  • After hours on the phone they refused a refund for $140 virus removal service even though the virus was not removed. I will no longer use Norton (Symantec) for any reason in the future. I will let the subscriptions I have paid for on several other business computers expire.This company should be allowed to expire also.

    Anonymous 2/9/10 2:35PM

  • A very bad experience - literally 14 hours or more waiting on various calls with "Norton Live". They stated they removed a "Malware" virus but I ended up with a computer only bootable in "Safe Mode". Charge was $140. I then had to call Dell and paid $240 to repair the problem and was told Norton had not removed thed virus and I should ask for a refund. Try to obtain a refund - they cannot be contacted in any reasonaable way or time. They are doing thid deliberately. I will file a complaint with the Wisconsin Attorney General. Dell had very negative comments about Norton.

    Anonymous 2/9/10 1:44PM

  • Two days ago I started trying to get an answer from their tech support phone line. Waited 1.5 hours, 3.5 hours the next day, and 2.5 hours today, all with no answer.

    anamate 2/6/10 1:27PM

  • Wednesday I waited 1 1/2 hours for tech support to answer but gave up. The next day I tried for 3.5 hours. Today it has been over 2 hours. Their tech support is totally broken. Their chat support server also does not respond.

    anamate 2/6/10 1:23PM

  • I'm using Norton 360 which has worked very well for me. BUT, I hate the auto renewal and charging the credit card way before it is due for renewal. I thought my case was an isolated incident or mistake. After reading all these reports, I am horrified at their customer service. Just looking where to report this takes way too much time. I did send several emails to them about the charge but received no response. I'll be watching for next years renewal and will file complaint with my credit card provider if they do it again.I thought my problem was serious (which it is) but not near as bad as some of those complaints that I have just read. Can't figure out how they can stay in business with such poor cust. serv. Unreal.

    wingnuttwotwo 2/5/10 10:09AM

  • Well, I signed up for a 30 day free trial for Norton and never downloaded it on my computer. I decided the next day to go with another company and got online to cancel the Norton trial so I wouldn't be charged after the 30 days. The website said it had never been activated and since I didn't download anything I thought I wouldn't be charged. 30 days later (today) I got charged the $70 to my banking account. After calling all of the numbers on this website I was onhold for a total of a hour. I finally got ahold of someone at the coporate office and they gave me another number 800-695-0678, which was the same automated system as the others. I finally decided to do the online customer service chat. I was connected to someone as soon as I downloaded the chat software. I kept telling them my problem and they said they understood and kept asking me if I need them to help me install my purchased software. I finally made them understand I wanted a refund b/c I never used the free trial. They gave me a case number and a refund number and said it would be refunded to my account in about 10 business days. I informed them I had reas several comments about their company promising refunds via the live chat and never recieving them. The lady told me to write my refund # down. Soooo, in 10 days, we'll see if what they promise is true...I'll repost in 10 days letting everyone know. I do recommend contacting them via online...it's faster and you shouldn't be onhold for hours!!

    Amber Leigh 2/2/10 3:50PM

  • Next to Adobe, this is the worst tech industry customer service I have ever experienced. Apparently, Norton is responding to competition by charging subscription fees without authorization, then simply making itself unavailable to refund them.

    A former admin at our business ordered this crap between 5 and 10 years ago. I thought I'd taken care of cancelling all subscriptions last May, when I was alerted by a charge that popped up on a credit card statement. This month, guess what popped up again?

    Tried PHONING, CHATTING, and FILLING IN C.S. FORMS on the Norton/Symantec web site. Here's what I got:

    Time on hold: 33 minutes
    TIme on hold before system disconnected my call: 33 minutes.
    Calls to CA headquarters: 3
    Transfers from CA headquarters operator to horrendous customer service toll-free line where I'd already been disconnected: 3

    Chat: would not load in Safari, Firefox, or Internet Explorer in Windows or Mac. Blockers etc. all unchecked.

    Emailing C.S.: all forms are categorized and mine (received charge, want a refund) required serial numbers, product IDS and the email address used when the order was placed sometime about 10 years ago! none of this information is available any more.

    The operator at headquarters (if that is indeed where she was; she did not have an American accent, but something vaguely Indian?) was a mindless automoton who kept repeating that "I will connect you to that department".

    Norton sucks, and so does its service. Go AVG.

    AZ designers 2/2/10 3:07PM



  • Going on 90 minutes on hold...My 85 year old mother had her internet disconnected 1 1/2 years ago and yet they still charge her card for the subscription!! Robbery!! No wonder another company was recommended for my computer protection. So they charge your credit card automatically and make it impossible to get anyone in customer service. Uhoh...my cell phone just went dead, I guess that is their plan!!

    tim 1/26/10 8:45PM

  • Have been on hold over an hour and a half waiting for a tech. After reading all the comments, now just want someone to answer to cancel my tech assistance bill So have been on one phone for almost two hours for tevh, and another phone for over 30 minutes waiting for someone to answer. Just have crappy music and a recording saying "Please don't hang up. If you hang up and call back your wait time will increase." Well if they'd answer their phones, people wouldn't have to be on hold for hours. EXTREMELY CRAPPY SERVICE!!!! Will be researching other anti-virus software. I'm not giving them any more of my money.

    Bella 1/26/10 7:57PM

  • I once left my phone on hold with them for over 5 hours because I refused to hang up until I got through. But I fell asleep into the 5th hour so had to hang up. I finally got through (in 10 min) by using the french line (thankfully I can speak it). An agent gave me a solution...that lasted for about three weeks' time. Now it's trouble again and I'm waiting on hold. Hate this product. The customer service is a direct insult.

    jsperess 1/26/10 7:38PM

  • called sat on hold 1 hr called mon on hold for 1 hr never got to talk to anyone they need to hire more people or something

    wizie 1/25/10 9:10PM

  • Non-existent customer service. My credit card was charged (without my permission). When I called the 877 number I was disconnected every time I called. When I called the 800 number I was on hold for over an hour with no answer. This may be the worst customer service I have ever experienced.

    COGUY 1/22/10 12:29PM

  • cannot reliably access internet; called and was on hold for 2+ hours. started chat, got assistant after 45 minutes, said try another phone # and gave me a priority #, tried it, same prom but could enter case # which was not valid! then lost chat; started over after 10 minute wait, lost again: so after 3 hrs have gotten absolutely nowhere but going to competitor

    Anonymous 1/20/10 7:59PM

  • THE WORST CUSTOMER SERVICE EVER CHARGED MY BANK ACCOUNT TWICE AND CAN'T GET A HOLD OF ANYBODY TO FIX THE PROBLEM.

    Anonymous 1/19/10 12:11PM

  • This is one of the worse customer service experiences ever. I've been on hold 1 hour 25 minutes and counting...I logged onto their web site and had a 'Priority ID' to use when I called in and they said their last call had been answered in 1 minute. Apparently, they are in an alternate universe where time doesn't matter?

    Anonymous 1/15/10 4:58PM

  • this was probably the worst customer service i have ever encountered. They took my money and then would not answer the phones. I was on hold for over an hour. With all of your money you think you would answer the phones

    Anonymous 1/15/10 9:06AM

  • It is difficult not to use profanity this is the worst customer service I have ever encountered.I will be contacting my credit co to have my money returned

    Anonymous 1/13/10 4:23PM

  • Most terrible serivce I have ever experienced. Waited over an hour, finally hang up. Tried again today with no success at reaching anyone. If you aren't going to give customer service, don't advertise that you do.
    Absolutely disgusted.
    Anonymous

    Anonymous 1/13/10 1:07PM

  • Your customer service is the worst that I have ever experienced. First you screwed me out of a month and a half service and now you will not talk to me. Total wait time over three hours plus no callbacks GOODBYE!!

    Anonymous 1/12/10 2:30PM

  • you've got my money now answer the phones!!!!!!!!!!!!

    I down loaded my version, I needed it for two computers. They say you can download have up to 3 computers, but when you click (open here) it does not allow you to open for instructions to add another computer. Then when you call,you hold and they hang up. They give you information that is no good.........YOU HAVE NO WAY OF CONTACTING THESE JOKERSXXXXXXX
    GET THE CD AT THE STORE IF YOU HAVE MORE THAN ONE COMPUTER, HOPEFULLY NOT NORTON.
    THIS IS A MESS.......

    unknown 1/11/10 7:23PM

  • I have tried 4 times to contact a live person on the 800 & 877 number for customer service issues. I have been on hold for 20 to 30 minutes with no contact.I have been a customer for many years. This is horrible service.

    Anonymous 1/11/10 3:19PM

  • I have found that the quality of service is an inverse ratio to the length of the holding time..... in this case I seriously hope it isn't true, because I've been holding for a real long time.... just a thought, if the online site was designed properly, I wouldn't have to sit here listening to this crumby muzak.... Stoney

    Anonymous 1/11/10 11:39AM

  • Symantec's online customer support led to more problems with the product installation update of Norton 360. I've had Norton removed from both of my computers and am now a satisfied McAfee 2010 customer!

    Anonymous 1/9/10 7:45AM

  • I waited on line for MORE THAN an hour to speak to someone about your products and my account - I have NEVER received such terrible service in my life.

    Your company has either no competent staff, too few staff or such terrible products that your telephones are always busy!!!

    Anonymous 1/8/10 12:20PM

  • My computer was behaving strangely so I went on "chat" to Norton. They assured me my computer had a virus and I would have to pay $140 to have it removed. I paid the money and then was told by another tech. that my computer had no viruses or infections. I then asked for a refund but they don't do refunds. This is the short version. It took many hours on the phone and the computer. This is the worst company I have ever dealt with. Stay away from them. They are incompetent and dishonest. David, Australia

    David 1/7/10 10:21PM

  • This has to be a joke....just purchased 360 online..had trouble with it so I called...on hold 2hrs.40 minutes...hung up called credit card company told them not to pay the bill that I wanted to cancel my order

    Anonymous 1/7/10 2:15PM

  • Holding...Holding...

    wait
    for
    it


    HOLDING!!!!!!!

    There must be SO MANY people calling Customer Service...maybe this is a sign.

    SigningUpForAVG 1/6/10 6:55AM

  • don't even bother trying to reach someone in customer service-by far the worst customer service anywhere. Ive been waiting on hold for 1 hour and 15 minutes now -i have it on speaker phone so i have the time and refuse to hang up until I get one of these idiots

    Anonymous 1/4/10 7:27PM

  • I am still waiting like an idiot. It has been 45 minutes and still nothing. I would recommend to remove the words Customer and Service as none are considered by Symantec in its product offerings.
    Once you have paid, you are stuck and do not have any other choice than to look for another product on the market.
    This company does not respect its customers. This is insulting!
    PHC

    PHC 1/2/10 4:31PM

  • Even great companies fail. Symantec's CEO should try to contact Support Services to appreciate the extremely long waiting time (the worst I have ever experienced). Even the sound of the music is very poor. You feel like in China circa 1960.
    Extremely frustrating experience.
    I have been waiting for 20 minutes and still nothing.

    Anonymous 1/2/10 4:02PM

  • onhold for ever!!!!!!!!! no going on 30 minutes.

    Anonymous 12/28/09 10:18AM

  • worst service than DMV, this company does not have customer service. You should expect to be on waiting for 2 to 3 hours before you get any one to talk to. After i waited, she asked i would wait for her supervisor. Hell NO! i wanted my refund and nothing to do with this company again. Piss poor service!!!!!

    joe 12/22/09 11:26PM

  • The worst, so sorry I ever bouth their product. Service does not exist.

    Anonymous 12/22/09 5:23PM

  • i was promised a refund for an auto renewal while in an online chat. "the money will be in your account in 2 to 3 business days." that didnt happen. still on the phone more than a week later trying to get my $74.19 back into my account. good thing i have a hands free phone, ive been on the phone for a long time.

    Never again

    Not Happy 12/17/09 11:09AM

  • I was put on hold for a very long time, never got anyone. I renewed my subscription on 10/28/09 and was notified now that Norton needs my serial #. I gave it to them and they keep saying it is not the one on the order. There is no way to get them and they accepted my money. I will probably never deal with them again and will look for another program when the antivirus finishes.

    Anonymous 12/15/09 1:57PM

  • Just had the same terrible customer service experience - had to pay $99.99 to have Norton/symantec remove a virus - after repeated failed attempts to access my system remotely they advised me to contact a local technician and said I would be refunded the $99.99. After calling them back about the refund, they said they had chat records indicating the problem had been resolved. What's interesting is I received a phishing email afterward - the sender used the first name of the Norton service tech - "Mohammad." Of course I deleted it but now it raises additional questions for me.

    wickermanor 12/15/09 10:35AM

  • Customer service is NON- existing! I am still on holddddddddddd!

    Anonymous 12/11/09 3:35PM

  • They have to be kidding me! I am so angry !!!!! The worst company ever! Customer service sucks!!!! I purchased Norton 360 and still got a virus. Decided to pay 140 and clean out with remote service. While communicating via chat I spend 2.5 hours talking with them . They asked me same questions 3 times. and transfered me from one person to another while they actually spend 10 min trying to fix a problem. At the end they completely messed up my computer that it wouldn't even start. And suggested I contact a local technician. What about my money and wasted time???? Noone cared . I am waiting to talk to customer service already for half an hour on hold!!!! What the f....? Is this the way to do business? STAY AWAY FROM SYMANTEC!!!!
    furious customer

    pissed off 12/11/09 3:13PM

  • Absolute worst customer service ever! After responding to an email they sent regarding an automatic renewal for my annual subscription that I did NOT want to renew, they sent another email thanking me for by business and charged my credit card. Spent 15 minutes on the phone with a representative I could barely understand, gave him all requested information, then said he had to transfer me to another department to reverse the charge. On hold for another 25 minutes, gave up, and called credit card to dispute charge, which they reversed in 3 minutes.

    Anonymous 12/11/09 12:03PM

  • I just purchased Norton Antivirus 2010. I tried at least four times to load it. The first time the disk had scratches. I returned it and got a new one. Still will not load. Says-Wait 10 seconds to activate.
    I waited for 15 minutes and still no results.
    It stinks

    Anonymous 12/10/09 2:04PM

  • The worse customer service ever....absolutely the worse

    NC 12/8/09 9:45PM

  • Very upset with Norton. Incoming and outgoing mail is not protected. I have had Norton 360 installed and uninstalled 4 times now and have a virus. They have the gall to want to charge me $99 to remove it. Wait times for customer service are ridiculous. All customer service is overseas. Buy something else.

    David 12/1/09 2:05PM

  • I just renewed my subscription to NIS. Should be a simple process but - NOT SO! The upgrade process did not include the product key so I had to call to get one. Bizarrely, I was told I would be mailed one - of course, that never happened. So I called again and they uninstalled and reinstalled the software where I had to spend more than 3 hours working with an online tech to get the system up and running again. The good news is that it eventually happened, but all they had to do is give me the product key!

    This is not the first time I've had a problem with renewing this software but is the last time!

    NosymNoTec 11/28/09 10:09PM

  • Cannot find any telephone no.for custo9mer services to complain about being charged 3 times for a Norton virus product. Every tel. no. I am provided with is not available. Was even given a priority ID number but the telephone no. given is "no such number".

    acer 11/23/09 10:32AM

  • Contacted you on 6/8 and9/9 chatroom re orderno2143415964. Refund promised both times.Sent letter 12/10, no answer. I was charged for above but see order no.2143415151 which I also paid on same date. This being what I required. Feel this refund long overdue.

    Anonymous 11/20/09 2:24PM

  • According to the Better Business Bureau, there have been only 1201 complaints filed against Symantec in the past 36 months, nearly half of which are still unresolved. Their BBB rating is A-. If more people would take the time to register their complaints, they might be able to get Symantec's attention.

    Anonymous 11/18/09 4:22PM

  • After 42 years working for the U.S. Government Norton/Synmantec is the worst company I have ever delt with. Not once have i ever got to talk to anyone after waiting almost 2.5 hours. There Antivirus did not detect an Keyloger even while the invection was there and being scaned, then they wanted $139 to fix it through the internet but even still my computer kept shuting down due to the virus, it then cost me to have it drive wped clean $130. Now I am trying to get my supscription which is still good put back on and they want another $39 to do that. After 42 years with the Government I will make sure everyone I come in contact with knows what a greedy company this is and i am a retired disabled vetran

    JB 11/18/09 4:22AM

  • The worse customer service ever....absolutely the worse

    Anonymous 11/16/09 11:04AM

  • This is the worst company i have ever delt with. You can not understand any one. Your on hold for hours at a time.Their is no customer service. I would never use them again and i will let as many people know as possible that they suck.

    jeffduct 11/13/09 3:10PM

  • Horrible service, horrible website. I hate Nortonh and I am so sorryb I renewed.

    Anonymous 11/12/09 8:40PM

  • The customer service at Symantec is very poor. I have spent weeks trying to resolve an issue. I will not use a symantec product in the future.

    Anonymous 10/24/09 9:34PM

  • How this company manages to stay in business with such terrible customer service is beyond comprehension. When they try to sell you their product they're as wonderful and attentive as can be, once you've forked over your cash, they don't know who the heck you are and they make you jump through hoops to get a matter solved. These people, like most sales people are nothing but con-artists and thieves.

    Ghost 10/24/09 10:49AM

  • It's very fustrating when you don't have a telephone number to talk to someone about your software. It makes you look like you don't want anyone calling you about any problems or questions.

    Anonymous 10/18/09 3:51PM

  • Add me to the FIERCLY ANGRY list. I contacted SYMANTEC Customer Support Chat three times and got INDIA all three times. I'm visiting another state and on dial-up, which we all know is horrendously slow.

    The first call lasted five hours before the Tech told me he was unable to solve my problem and was transferring me to his supervisor ... this AFTER he totally uninstalled my Norton antivirus.

    The supervisor had me provide input on two functions, that run veeery slow on dial-up and then hung up on me before the call was completed.

    By the time I got to the third India Tech he decided they would send me a new Norton Disk and I should have it within 5 business days. That was last Saturday. Today is Friday, the fifth business day and still no Norton.

    Fourth chat with India I was told shipping is 5-7 business days. After I insisted he gave me a Tracking number with UPS ...

    UPS RECORDING said I'll have delivery on Monday.

    What happened to the good old days when you had a live person to talk to and SCREAM at?

    SMAKUAOLE 10/9/09 12:19PM

  • This is the most difficult company to make contact with a real person. Are they hiding something?

    Anonymous 10/8/09 9:30AM

  • I have attempted to download Nortons antivirus, renewing my subscription. I can't find a number to talk to a human, I tried making 3 appointments online, but they never call and no one will answer my questions. I'll be leaving Nortons very soon. I work in customer service and this is ridiculous.

    SHAMANSFEAST 9/23/09 10:02AM

  • purchased one year subscription. It kicked me off after three months. Tried to reinstall, key code was not accurate (even though they sent it to me). Unable to contact and email support stated, try to reinstall. No support, will never use again

    Apple 9/14/09 9:05PM

  • I agree with everybody out there when they say that Symantec sucks. Symantec is THE WORST when it comes to customer support. In brief, I had a problem configuring my firewall connection with eBay's TurboLister program which turns out that my procedures were correct and Symantecs were wrong. Anyways, when I had decided to chat with tech support with my new computer (only a week old), the numb-nut over in India finally said that my PC was slow and that he had wanted to work with it remotely to fix the problem since he obviously had no frigging clue as to what the hell he was doing. I then gave him a brief lesson for Russian as a second language.

    ratingsblaster2009 9/12/09 12:05AM

  • How do you ask a marketing/technical question before you order a product? I have yet to find a way to ask a question no matter what I try. Chat does not work even after I downloaded the software. You need a serial # to ask a technical question. You need an order # to ask an order/marketing question. Even their Site Survey questionaire does not indicate what the 1-5 ratings represent. I finally found a telephone number here to call for information, but now its after 5 on a Friday. I suspect no one will be there until Monday?

    Anonymous 9/11/09 6:33PM

  • Endless loop of BS

    Anonymous 9/11/09 9:50AM

  • This is a warning do not allow Norton to fix your computer remotely..
    This by far the worst customer service I have ever experienced in my life. On September 2, I was suckered into allowwing a Norton tech from India to attempt to remove a virus from my computer for a cost of $139.99, after two hours of trying to correct the problem remotely he was not sucessful he did not have a clue as to what he was doing. I'm not that computer savvy but I realized I was dealing with a complete dummy when he ask me to put my computer in safe mode my question to him what happens if I loose you ,oh he said that will not happen if so I will call you back. well guess what I'm still waiting for his call and after 10 attempts to call customer service nothing other than holding for a total of 3 hrs 33 min thank God for speaker phones.

    cafe 9/8/09 7:21PM

  • I have tried to speak to a Symantec Customer support by either chat, email or telephone for the past 3 days. The chat connection has been displaying "We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly" for the past 36 hrs. And they say that there is no waiting time and they service by chat 24/7. So I tried to contact them by telephone by clicking on the "contact us". There are several blanks to fill before getting a tel number. Well the field to enter my telephone does not accept any entries and guess what? Without an entry there I can't call. So then I try the "contact us via email". It didn't accept the product key even though it was correct. I had to go back and forth to that page until it accepted it. The problem? Take the dash out of the product key number even though they assign it to you with the dashes. Thank God for this website where I found the tel number to call..I have been on hold for 13 min and counting ohhhhh and I was told that I could be charged for what I'm going to request! Just check out my score for Symantec!

    Maccutie 8/31/09 8:22AM

  • I've been trying for a month to get out of the auto renewal program to no avail. They auto renewed with 45 days still to go on my previous subscription. This is a rip off. You follow their directions only to get to dead ends.

    Anonymous 8/22/09 3:06PM

  • I would like you to know this has been the most unjust experience that I have ever encounter. This company will be reported to the BBB. YOU have charged my credit card for three virus protection and I only have one. The other were trail that I let expire. Not only that my credit card information was not entered on the first two trials. How can you charge me for a expired virus protection. My computer will only except one at a time. Your client rep. was not truthful and said that you didn't charge my card and she saw where she did. YOU CANNOT GET A LIVE PERSON TO TALK TO ABOUT YOUR BILLING ERRORS!!!! I THINK THIS DONE FOR YOUR PROTECTION BECAUSE THIS COMPANY IS NOT HONEST!!!!!

    glemons 8/22/09 6:43AM

  • I signed up for Norton 360 with a 30-day free trial yesterday, 8/13/09 and downloaded it to my PC. Today, 8/14/09, I decide I do not want the product anymore. After telling a customer service rep. at 5:00PM EST that I do not want to keep the product, I was put on hold and as I am writing this, it is exactly 1 hour, 20 minutes and 17 secs. and counting since I was put on hold. NO ONE has returned to attend to my call. I used another phone and called and after talking with a "customer service" person, I am being transferred to a "supervisor" to tell me what best to do because they do not have my record available to easily cancel the account. Why put records at "places" which do not allow for easy changes when the product is offered with a 30 day free trial and it is only 24 hours since the order was placed? Ironically I am now 29 minutes into the second call and I am on hold waiting for a "supervisor".
    "Customer service" is "deceit service".

    Anonymous 8/14/09 3:26PM

  • Mary Poncio-I applied online for the Anti-Virus protection, which was supposed to be for 1 PC and I got charged for 3 PC's, I dont have 3 PC's and I want to be reimbursed or I will have to dispute these charges,I tried calling customer service and was on hold for ever and cant get anything resolved

    Anonymous 8/6/09 5:17PM

  • I bought a symantec Norton antivirus 2009 full package. It supposse that this product has a license that works in three pc's. After I installed the first one, the system told me that I couldn't install more. When I tryied to contact symantec about it, the system took me to different web pages without any answer. Finally, it seems that they are able to listen to me if I pay mor money for personal assistance. I will never going to buy this product again

    logan 8/4/09 12:48PM

  • blue lady




    I have accidentally uploaded a free security scan which is claimed to be Norton. I have not activated it as I wanted to check if it was genuine and I cannot get rid of it.Ihave tried to contact your customer service by phone and to find an email address. It seems to me that you are only concerned with selling stuff not attracting or keeping customers.I really need to know if I am a victim of piracy or devious business practice.I challenge you to show me that you care about your good name.please please reply

    Anonymous 8/3/09 5:18AM

  • I tried the online directions for installing my download of anivirus. I'm having big problems. none of the sugggestions are helping me. Why is a company like Symantec so difficult to get in touch with? Customer service? where is it? I tried to call them and filled out the proper form until i got to the part where I enter my phone number. Guess what? it won't allow you to enter your number. SO much for customer service. They offer you a choice for contacting them and then the form won't allow your number to be entered???? Then how could they return the call? They couldn't!
    Shame on you Symantec!

    angry with symantec 7/29/09 5:58PM

  • After subscribing to Norton 360 and my key not working, I called Nortons and spent some 8 minutes before talking to a "human" who turned out to be an indian or pakistani. Being unable to understand his garbled queries from his script sheet, I asked for an American to discuss my issue. The indian (or pakistani) ignored my request as he kept reading from his script. I finally forced the issue, and he stated he would transfer me but still kept asking questions from his script sheet. After a few more minutes of wait time (and him doggedly asking garbled questions about my problem), I finally (and hesitantly) asked him to cancel my request. BOTTOM LINE: My problem with Nortons 360 is still unresolved (and the indian (or pakistani) is probably still holding on the phone reading to me from his script. TOTAL frustration !!!!!

    Unresolved Issues 7/15/09 11:59AM

  • You are impossible to contact either by email or chat. Click on Chat Again does nothing. Email set up will not accept my product code, even though it is correct. You should be ashamed to do stuff like that.

    Sam 7/10/09 5:14AM

  • Symatec and Norton Heve customer service??? I tried to get customer service from both Symantec and Norton. I have never felt less important to a person or company I can think of. I was almost shamed for conatcting them.

    Kicker 6/28/09 3:28PM

  • I purchased Norton 2009antivirus software from your company May 14, 2009. I installed the program and it operated without a problem until June 45th 2009. I began receiving error messages (3038 104) and was offered tech support from the error as each update or scan attempt failed. Noting there was an error message and support offer after each failed attempt, I surmised the problem was not unique to my PC. I proceeded to your support site and downloaded the fix tool, running it as the solution. The fix worked well for the balance of the June 24 2009. However, I received the 3038 104 error again on June 25, 2009. I attempted the aforementioned fix on the 25th without success at which time I contacted live tech support via chat. I explained to the tech the error message and fix utilized and subsequent results. I asked the tech if an uninstall and subsequent download/install would resolve the issue. The tech replied, "I guess it would". Without any other explanation or actual assistance your tech offered to uninstall and download the re-install the antivirus software, however, he would need to connect to my PC. I felt the issue could be rectified with tools offered by the tech prior to allowing a remote connection to my PC . I have purchased Norton products enjoying years of trouble free use. Currently I run utilize your antivirus software exclusively for all my computer security needs. Either Norton Antivirus or Norton 360 on the seven computers in my network. Subsequently in the Norton products had earned my trust both products and support, however, I am questioning my trust in both with my experience of the (3038 104) error issue and lack of resolution thereof over the past three days.

    I sought assistance from Norton Support believing there would be a valid solution to this software issue chatting with techs on 25th and 26th and realized no solution the issue. I repeatedly requested a fix either I or the tech manage or at least attempt without the only option as a connection with a Norton representative. With no disrespect to Norton nor your techs, I am opposed to allowing access to my PC without a somewhat concerted effort or assistance from support person requesting a remote connection. If the techs would have attempt to solve the solution utilizing reasonable recourses without success, then make the remote connection request, then by all means I would allow the connection with complete confidence in the individual and company represented.


    At this point I was disappointed as well as frustrated with the techs lack of support and effort and out rightly wanted nothing more than internet security. Once more my only option was my attempting to fix the issue, subsequently I uninstalled the antivirus software, downloaded a current version installing the software late on the 25th and again the morning of the 26th . Both attempts realized little success. The software installed and the program looked as if it was fine until a failed scan was run and the 3038 104 error message once again appeared. At this point I thought possibly my Vista OS/BIOS or hardware could be causing an issue or conflict with the Norton software.
    I preformed extensive diagnostics to all parameters of the PCs OS the BIOS, hardware, hardware drivers and software and feel confident the issue was not on my end. After my system check, I downloaded the antivirus software once more, installed, ran and realized the same seemly corrupted software. With a continued error message; 3038 104 I requested Norton’s Technical team for assistance. I was asked to allow access to my computer which I reluctantly agree to. Tech Shavas Rahiman connected to my PC and inspected my system attempting to isolate the error. Finding no OS errors or corrupted files, the tech downloaded fixes, installed them and reported the software was working correctly. Shavas requested I check the software prior to disconnecting. The software seemed to work fine and the tech disconnected. It was rather late. I had no desire to be online at retired for the evening.

    Sunday June 27, 2009 after booting up the (3038 104) errors were present. I looked over the settings and activity logs in the Norton infrastructure and noted several “Intrusion Warnings” logged and a message indicating my computer was a high risk. Without the security software working correctly, and the Norton product showing several log ins in the activity log I shut the computer down to avoid system wide harm. Frustrated and feeling defeated, once again I contacted Norton’s support seeking resolution to the ongoing issue.

    I contacted Norton’s technical support staff and chatted online this morning with Shalvin Abraham. I explained the problem in I was experiencing noting I was not at the PC needing to be fixed. I also explained several intrusion warnings that were logged on my PC. With the warning log indicating my PC at risk, my expressing logged access without my consent or knowledge and thinking the tech read and understood my concerns; Mr. Abraham requested to access my computer. He expressed this as an only option. I am confused with the lack of regard to the customer and feel my concerns and request have been ignored by Norton’s tech support team. Again in not understanding my concern regarding a valid antivirus protection and more so the intrusion log; I was causally asked to connect to my PC as an only option. The techs seemingly without regard offering another no solutions or fixes and remote connect as an only support option. There is no evident reply to these requests to even satiate or at least shut up a customer when all tech attempts fail much more address a customer’s concern of intrusive activity as well as a customers’ outright and repeated request for a fix.

    I have contacted tech support five times. I allowed your support tech to connect remotely to my PC. I contacted tech support Shalvin Abraham this morning with no options to fix my PC. I completed a system wide check of my OS, the ancillary program drivers and installed software as well as the hardware. I spent three days, (a great deal of lost time) on your product with little or any results or actual support what does Norton suggest? Should I assume the lack of response or reasonable cooperation to a customer is Symantec’s and Norton’s customer satisfaction to product goal? I hope Norton’s’ product support is not to remain ineffective. I hope the products are not to remain unstable and a customer’s only option for a rectify a software issues is to allow one of your employees to connect to a machine as a first and basically only option for a customer. In today’s economic climate does Norton think customers will continue with your company with this approach ?

    I really need to understand what your company position, my current position is simple and reasonable; I want these issues rectified expeditiously or I want my money refunded directly.

    Thank you for your time, I will wait for Norton's reply;

    Tad S. Coffen PhD

    Thus 6/28/09 3:19PM

  • On April 18, 2009, my computer died and I bought a new one which was loaded with a 30-day free Norton Anti-Virus program. since I had always had Norton protection on my computer and had, in fact, reupped my protection the very day mine died, I assumed that it would be easy to switch it to my new computer. Instead, I was constantly hounded to reup the new, temporary, more expensive program. Six days before it was to be cancelled automatically, I gathered my credit card and Symantec-printed receipts and tried to call them or email them with the order number, dates, etc. Four hours later, I was still filling out the request to be put in the queue for talking to a real person for the umpteenth time since it wouldn't accept my telephone number or the number listed onsite.

    I finally figured out that they didn't care whether I had a paid-up subscription but rather wanted to force me to buy a new, more expensive one. I'm a very busy businesswoman and I just gave in and ordered a new one. I was asked multiple times to fill out the Feedback form. On the chart from Excellent to Awful, I clicked on "awful" and gave them the lowest possible marks, adding that I resented being made to buy a new program barely two months after I had reupped.
    The final insult was that they sent me a receipt that expressed the hope that my "shopping experience had been a pleasant one" and before I got out of the website, to please fill out another FEEDBACK form. (Lord knows, I don't feel secure at all that this scenario is not going to be repeated in a month or two.)

    Next time, if there is a service that is proven better than Symantec-Norton, I'm getting it.

    Ticked at Symantec 6/16/09 10:53AM

  • I have been trying to cancel my norton ecurity for a week but unable to do so no help . very very disappointed. I really need help.

    Anonymous 5/3/09 8:43AM

  • do not dial 800 745 6061 there is not u human that works there and I was listening to elevator crap for 2 hours 11 minutes. JERKOFFS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    me 2/22/09 5:11PM

  • DO NOT PURCHASE NORTON 360.

    I purchased Norton 360 and regret it. After 45 minutes on a call to Mumbai (obviously outsourced)the technical completed the installation. All updates have failed since. I cannot get a person on the telephone at sales or customer service.

    The service e-mail appears to simply be set to autoreply referring the customer to their web site FAQ database. Obviously Symantec cannot service their customers due to high volume caused by a poor product.

    I am driving to Best Buy to have Norton 360 uninstalled and a product they recommend installed.

    I am also requesting a refund.

    Anonymous 2/19/09 8:23AM

  • Renewed my sub. and have had nothing but trouble since. I used the help line but that was just the start of problems. I lost the intetrnet and my computer lock up. Had to un install all your programs to get back to normal operation. Is it possible to get a refund?

    Anonymous 2/13/09 6:28PM

  • I have had the same experience, spent hours on hold, hours calling back trying to reach someone. I paid $130.00 for tech support to remove a virus, and I could never reach anyone, even when they offered to make an appointment to call me back, they never did. I could never reach anyone for a refund until today. I'd rather unplug the computer and walk it over to a Best Buy to get it repaired. I am cancelling my subscription and telling everyone I know about their shoddy customer service. The worst I've ever expreienced - reminded me of dealing with a company that fraudently used my credit card. We'll see if I get the refund.

    gina 2/10/09 9:49AM

  • Ruba Again!!!!!!!! I now have had my office phone holding for 3 hours and 35 minutes and no one has answered yet. Only ongoing music and a recorded message asking you to continue to hold. I am presently out of $140 for tech support that did not work and $87.00 for a local purchase of the software and cannot get anyone of the line.
    Service with this company sucks.

    Anonymous 2/9/09 2:41PM

  • RUBA/RUBA THOMAS REALTOR, INC - PURCHASED NORTON 360 ON SAT. AND WAS UNABLE TO LOAD PROGRAM. SPOKE WITH TECH SUPPORT ON SUNDAY AND WAS TOLD AFTER 40 MINUTES THAT CD WAS CORRUPT. HAD A PROBLEM GETTING BACK ON LINE AND AFTER 1 HR AND 20 MINUTES LATER I WAS FINALLY ABLE TO. SINCE I SPENT $140.00 IN TECH SUPPORT I DECIDED TO EXCHANGE THE CD TODAY BECAUSE I COULD NOT AFFORD TO WAIT ON THE DOWNLOADS SINCE I HAD BEEN CHARGED SO MUCH. STILL UNABLE TO LOAD AND CALLED THIS 800-441-7234 WAS TOLD I WAS 30 MIN IN THE QUE. IT HAS NOW BEEN 2 HR 51 MINUTES AND I STILL HAVE NOT GOTTEN ANYONE TO COME ON THE LINE. SERVICE IS HORRIBLE AND I AM JUST APPAULED THAT IS AM STILL WAITING FOR A LIVE PERSON TO SPEAK WITH ME.

    Anonymous 2/9/09 1:58PM

  • Does anyone have a mailing address for this company? I'm trying to contact them because they automatically renewed my subscription and I didn't authorize it. I've also been on the phone for over 2 hours waiting for someone to get on the phone with me even though they say it's a 30 min. wait. Every phone number they give you is the same experience of waiting and waiting and getting nowhere. Once I find out where they are actually located, I'm filing a complaint with the Attorney General's office in that state and see if there's anything they can do to this company.

    Anonymous 1/23/09 10:23AM

  • I bought and downloaded Norton 360 in Dec 2008. Now I cannot access my ebay or paypal or any sites where I have a user ID. I cannot send email. How will I serve my Ebay customers???? I couldn't even get their phone number until I found this site. Can't get a live person on the phone, and judging from the other comments, it won't matter if I do. So, I will never do business with this ripoff company again. I will take my computer to a service center, undo the damage that Symantec did, and get security through a company that is reliable and for real. This company shows signs of totally falling apart, so I won't waste my time trying to get my money back- I'll just cut my losses and move on.

    small business owner 1/20/09 9:09AM

  • I renewed my Norton Anti-virus subscriptions in December of 2008. They took 39.99 out of my account and confirmed my order via email, but my subscription expired anyway, and I can't get through to anyone to explain why. Non of the Symantec websites seem to be working (except the store that sells stuff), and I think I've been ripped-off. Is Symantec still in buniness, or are they just taking money and not providing products or service?

    p.o.ed custumer 1/17/09 10:22AM

  • my question to symantec is as my subscription only had a couple of weeks to run i was bought for xmas a norton c d to download wich i did everything was fine until i noticed norton had stopped £40 out of my account without even notifiying me that to me is theft and i shall be taking the matter further as for the customer help line what a joke i get more response from my chipmunks so my advice to anyone buying or trying to contact you is dont

    Anonymous 1/16/09 1:37AM

  • what am i going to do????
    I have to renew in a few weeks and all i
    read is comlaints. I did e mail a question and they never got back to me.
    what the h--- is going on.
    i am afraid to renew with this company.

    Anonymous 1/15/09 7:12PM

  • I have never had such poor customer service in all my experience (40 years). This is the 3rd time I have been on hold for over 3 hours. I downloaded Norton Internet Sec. 2009. I recieved errors advising me to remove previous Symantec versions. The Security did not allow me to remove previous programs. Thus, the attemps to download failed and then shut down the firewall on my Computer so I cannot get out to IE, plus Outlook is not receiving email. I was interfacing with your help desk on the Internet and they advised me to call Lenovo to resolve. Lenovo stated that this is clearly a Symantec problem and happens frequently. WHAT A SHAME!

    Anonymous 1/12/09 9:20PM

  • I have been trying for two hours to cancel my subscription, which is due to expire in a few days. It is virtually impossible to do this, or speak with anyone in your "CUSTOMER SERVICE" department.

    ArtlabTwo@aol.com 1/12/09 9:45AM

  • I am on hold now - on two separate telephones. Phone A - 4 hours & 30 minutes and counting. Phone B - 95 minutes and counting. I paid $99.95 for PREMIUM Support! If I can ever get a human on the phone I will demand my $$$ back.

    It is painfully evident that Symantec has a MAJOR staffing problem. I would classify this as a total meltdown and utter failure of (sic) customer service.

    brandywinebob 1/4/09 6:52PM

  • spent 4 1/2 hours online today with 3 analysts/case managers. problem STILL not resolved-was cut off twice. asked me the same questions over & over, communication a problem-maybe they need to have staff who A)understands & can speak English clearly, and B) knows what they are doing.
    also wasted time on the phone with people who could not read me back my email address or name correctly.
    how on earth can I get the problems corrected? even asked them to uninstall, and put me back where I had no problems (before 2.0 "upgrade"). would not do.
    what a mess.

    disappointed on LI 12/19/08 7:23PM

  • Automatically billed for Norton 360 subscription renewal, but Norton 360 doesn't recognize this. If I follow the steps on Symantec's site to force my Norton 360 installation ot register the renewal I do not get the same screens their instructions show. My web browser eventually shows me a page that says my subscription has been or will automatically be renewed, but the 360 program on my PC says "Renewal not complete" Six days remain on my subscription.

    Further, the automatic update charged me $69.99 plus tax. The renewal that Norton 360 is trying to do is only $59.99. For making it easier for Symantec to charge me for a product they do not deliver, I get charged more?

    I have now been on hold for 25 minutes waiting for "customer service."

    Anonymous 12/3/08 8:55PM

  • I am very very disappointed with Symantec. I made an on line purchase on March 19, 2008 and still have not been able to access it or install it, even after visiting the customer support web site. Order number 77278548 I recently tried to call and never recieved a real person. The voice mail said I had a thirty minute wait. Since I spent %59.99 and never recieved the product, I consider this theft. If anyone reads this e mail, This will be my last effort before filing a formal complaint. Thank you

    Anonymous 11/12/08 12:25PM

  • Submit your comment >>
  • USE THIS NUMBER! I was only on the phone for 5 minutes. When someone answered I explained I was double-billed. He said he would connect me to customer service. I interrupted him, respectfully, and told a little white lie that I'd already called and been on hold for over and hour at the toll free number. I kindly asked to have him wait on the line while he connected me to a LIVE PERSON.

    I was able to get a refund, with confirmation and transaction numbers, that should refund my c.c. within "5 to 10 business days"

    I'll come back and update if the refund does not process.

    GOOD LUCK TO ALL!

    Anonymous 3/1/10 9:11AM

  • I have used Norton Internet Security Suite for many years I recommend it to all my friends and family. Any time I have had problem it has been resolved quickly and professionally. The live chat is great. I will only use and trust Norton for computers at home and at work.

    Norton get an A++

    Alex 2/26/10 6:09PM

  • I checked my bank account today and to my suprise, the $70 symantec promised to refund to my account had already been refunded. I had NO trouble getting my refund and it only took 3 days after speaking with someone via live chat. I'm VERY impressed and thankful. Wish everyone else a happy experience with this company!!!!

    Amber Leigh 2/4/10 7:33PM

  • I called this 877 number on Saturday morning. Waited for only about 7-10 minutes. The customer support rep was great. friendly and helpful. So I guess I got lucky there.
    Good luck.

    Anonymous 1/23/10 7:23AM

  • I must admit after reading the negative comments first, I thought I was in for an unpleasant time, but the waiting time was under 2 minutes and gentleman on the other end of line was most gracious. Refund was on the way and gave me a case number for referance should there be a goof up. Will see.

    Anonymous 1/20/10 4:41PM

  • I was very pleased with the professional and thorough assistance that Nidhi M. provided for me today. I had a severe problem with my computer and he worked me through. I am very appreciative of him and his help.

    bcuppy 1/19/10 11:37AM

  • We had a computer problem and actually became very educated in what to and not to do when dealing with viruses. We have never used Norton tect support before and I was well pleased with the knowledge and service we received.

    Anonymous 12/7/09 2:17PM

  • Except for difficultly getting a phone number, I has a very good expecience with tech support. I explained that I had purchased Norton 360 package in July and was trying to activate it for a second laptop that I just purchased. Mark explained that there was a conflict between the trial version and my version. I gave him permission to go on my computer remotely and he fully explained his steps before proceeding. He made a note about the problem getting a phone number for his supervisor. All went well and Norton 360 seems to be working just fine. Mark couldn't have been more pleasant.

    hope 11/6/09 2:49PM

  • Although I had to come here to find the customer service number...and wait for 15 minutes to speak to someone, I have to say that the Indian fellow that helped me was an excellent support rep. He spoke clearly and did all the work remotely with a high degree of professionalism.
    I have a serious problem with all the extras they tried to sell me. In fact, I couldn't renew my subscription without joining "SecureCard" or some nonsense.... I thought that was rediculous, but the rep handled it on his end so I wouldn't have to bother with all the tom foolery of accepting a service I didn't want.

    Nic 10/22/09 11:44AM

  • Actually, I had to contact Norton Live about a virus. Cost me $99. They couldn't fix the problem, but I was immediately refunded my $99.
    When I called Customer Support to cancel my subscription, got through right away, and had no problem getting my subscription cancelled and refunded.
    Have been using Norton now for 15 years.
    I was disappointed that they couldn't fix my virus problem, but other than that, have had no other problems - certainly no horror stories like everybody else !

    Anonymous 9/9/09 10:57AM

  • Good Support eventhough Low Product Quality

    Hello 8/16/09 10:21AM

  • The person on the phone at Symantec was extremely helpful and walked me through my problem sucessfully

    gail Allen 6/28/09 11:32AM

  • We would like to highly compliment Agnes Magnopas Mina! We had a problem with our Norton from Symantec today, and she was very pleasant and very helpful! She understood exactly what our problem was immediately and took steps to resolve it for us very quickly! We thank her very much for helping us! We think she is a great employee!

    Stephen and Phyllis Cook 6/7/09 3:37PM

  • I have used Norton virus for years. Each time I have called customer service my questions were answered and received additonal day on my Norton subscription. My computer has run with no problems or invasions for 6 years. I am very satisfied with this product.

    AJ1975 3/9/09 2:37PM

  • I ordered Norton 360 CD for 15 days, still haven't received the product. And they don't even having a tracking number to tell me what my CD is. So I called this 877 number. I got to a real person with no trouble. I canceled my order and got my money back with no fuzz. Suggestion: do not order CD from them. If you want a CD, go to Best Buy or Staple!

    Anonymous 2/28/09 7:39PM

  • I just called them on this number 1-877-294-5265. Wait time was less than 10 minutes and I got my money back too! They were very helpful so I am assuming we may have reached different companies altogether. You can also use this website https://www.mynortonaccount.com to cancel the automatic renewal using the email address u used to buy the product. Now i'm just waiting to see if i really get my money back:) Try that number!

    kwesinho 2/3/09 12:06PM



  Contact Information  
Billing and Account Questions
877-294-5265
Customer Service
800-441-7234
Phone Number for Corporate Office
650-527-8000
Technical Support
800-745-6061
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Complete Symantec customer service phone numbers and contact information at ContactHelp.com
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