Symantec Positive Customer Service Ratings - page 2

We had a technical problem installing norton and our analyst was VinayKumar Thirunahari, he was extremely helpful and efficient and very polite. Thank you.

Yesterday I spent over 150 minutes on hold and hung up. This morning I spent over 120 minutes on hold and hung up.

Checked out this web site and read the torture folks have gone through with Norton software. Took a look at the Positive comments and found the resolution. Dial the 877-294-5265 number and chose option 2. I needed a cancellation of an automatic subscription update, which I was able to obtain after waiting about 5 minutes on hold. Had them search on my credit card number(first 6 numbers, last 4 numbers), for my specific renewal date and amount. Looks like a fraud case, but Norton likes to dispute any charge. At least I'm already using a new credit card from my credit card company(USAA). They went to bat for me and I provided them the 9-digit confirmation number for this cancellation. Hopefully, they will get to the bottom of this matter. I've done what they required.

I had to wait about 45 minutes, but got good service when I finally got through

Amazingly enough, this number worked for me. I was on hold less than 5 min before they answered. Altogether, it took 17 min.

Several times I had a problem with my virus protection. Each time, I had only to click "Help and Support" on my Norton Internet Security page (Yes, I am a Symantec customer)and I waited only a few minutes before I was able to chat with a tech, who was able to correct the problem for me. I do like this service....

I was able to speak with a live person at the billing number listed above - after a
30 minute wait. However, my automatic renewal cancellation and refund was handled to my satisfaction. It was, though, very difficult to find this number...

The people at symantec are very lively and friendly. Good job guys keep it up.

Spoke to May in CS who was both prompt in answering nthe phone on a Sunday. She was polite, efficient and apologitic for the accounting problem experienced.

Keith D.

i am an virus removal technician of symantec.....i understand every ones concern.....
i will amswer you all the questions....
....

a lot of people will be calling at a time..thats why you peoples are on hold for such a long time....
please understand.....
every technician works with a dedication to help the customers...
but unfortunately..some time it goes wrong....
when ever you ask for refund...you will be refunded...
and for virus removal.....at a time a technician will be accessing three computers....
that is the reason..why it takes long time to remove virus...

This number really works! The representative was polite and knowledgeable and they refunded my money for the product I did not want renewed!

fast, eficient, great work. Thanks Symantec, thanks Shane

This number is amazing. I was connected to a person in a matter of seconds, and she reversed the annual renewal charge for a product I am no longer using with no problem at all. Thanks so much for this number!!!

USE THIS NUMBER! I was only on the phone for 5 minutes. When someone answered I explained I was double-billed. He said he would connect me to customer service. I interrupted him, respectfully, and told a little white lie that I'd already called and been on hold for over and hour at the toll free number. I kindly asked to have him wait on the line while he connected me to a LIVE PERSON.

I was able to get a refund, with confirmation and transaction numbers, that should refund my c.c. within "5 to 10 business days"

I'll come back and update if the refund does not process.

GOOD LUCK TO ALL!

I have used Norton Internet Security Suite for many years I recommend it to all my friends and family. Any time I have had problem it has been resolved quickly and professionally. The live chat is great. I will only use and trust Norton for computers at home and at work.

Norton get an A++

I checked my bank account today and to my suprise, the $70 symantec promised to refund to my account had already been refunded. I had NO trouble getting my refund and it only took 3 days after speaking with someone via live chat. I'm VERY impressed and thankful. Wish everyone else a happy experience with this company!!!!

I called this 877 number on Saturday morning. Waited for only about 7-10 minutes. The customer support rep was great. friendly and helpful. So I guess I got lucky there.
Good luck.

I must admit after reading the negative comments first, I thought I was in for an unpleasant time, but the waiting time was under 2 minutes and gentleman on the other end of line was most gracious. Refund was on the way and gave me a case number for referance should there be a goof up. Will see.

I was very pleased with the professional and thorough assistance that Nidhi M. provided for me today. I had a severe problem with my computer and he worked me through. I am very appreciative of him and his help.

We had a computer problem and actually became very educated in what to and not to do when dealing with viruses. We have never used Norton tect support before and I was well pleased with the knowledge and service we received.

Except for difficultly getting a phone number, I has a very good expecience with tech support. I explained that I had purchased Norton 360 package in July and was trying to activate it for a second laptop that I just purchased. Mark explained that there was a conflict between the trial version and my version. I gave him permission to go on my computer remotely and he fully explained his steps before proceeding. He made a note about the problem getting a phone number for his supervisor. All went well and Norton 360 seems to be working just fine. Mark couldn't have been more pleasant.

Although I had to come here to find the customer service number...and wait for 15 minutes to speak to someone, I have to say that the Indian fellow that helped me was an excellent support rep. He spoke clearly and did all the work remotely with a high degree of professionalism.
I have a serious problem with all the extras they tried to sell me. In fact, I couldn't renew my subscription without joining "SecureCard" or some nonsense.... I thought that was rediculous, but the rep handled it on his end so I wouldn't have to bother with all the tom foolery of accepting a service I didn't want.

Actually, I had to contact Norton Live about a virus. Cost me $99. They couldn't fix the problem, but I was immediately refunded my $99.
When I called Customer Support to cancel my subscription, got through right away, and had no problem getting my subscription cancelled and refunded.
Have been using Norton now for 15 years.
I was disappointed that they couldn't fix my virus problem, but other than that, have had no other problems - certainly no horror stories like everybody else !

Good Support eventhough Low Product Quality

The person on the phone at Symantec was extremely helpful and walked me through my problem sucessfully

We would like to highly compliment Agnes Magnopas Mina! We had a problem with our Norton from Symantec today, and she was very pleasant and very helpful! She understood exactly what our problem was immediately and took steps to resolve it for us very quickly! We thank her very much for helping us! We think she is a great employee!