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T-Mobile

Customer Service Ratings and Comments

T-Mobile is ranked #77 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 50.69 out of a possible 200. This score rates T-Mobile customer service and customer support as Disappointing.

NEGATIVE Comments

78 Negative Comments out of 95 Total Comments is 82.11%.

POSITIVE Comments

17 Positive Comments out of 95 Total Comments is 17.89%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I talked with a lady today about adding device insurance on two phones. When I asked her the difference and what justified the cost difference, she sighed and acted like I was stupid. I just wanted to know which was my best investment. Maybe she was having a bad day, although I was very disappointed because most businesses are starting to be this way. Guess T-mobile isn't "the diamond in the rough" either....

    Wonderif 3/10/10 11:40PM


  • I need to draw your attention to someone working for your company who obviously does not act professionally. When I called and explained why I was convinced that a couple of very expensive calls were not made by my son, the 'ghost' operator assured me that both the call charges as well as the text messages would be waived. He was also supposed to have cancelled some services from my son's number such as internet booster and Euro Talk and Text booster, however none of what he said he had done actually happened. Morover, there is absolutely no record of our over one hour long conversation that day.

    You claim to be recording conversations with customers for training and other purposes and I would be grateful if you could search your records for the conversation in question. I would like to add that my call was disconnected after the initial 10 or 15min, however the 'ghost' person did call me back within a couple of minutes and he did apologise for accidentally disconnecting me, which at the time I did not consider peculiar in any way, however now I am starting to be suspicious of all the circumstances concerning the whole event.

    I have been a loyal T-mobile customer for a good number of years but after the recent string of events (including another example of T-mobile mistakenly attaching the 'unlimited text messages' bundle to my number instead of my son's number as requested by me back in December and consequently charging him for the txt msgs when we were convinced he had unlimited usage) I am extremely disappointed with your services and I have lost trust in you. I have never felt so frustrated before as when I phoned T-mobile today and was told that there is no record whatsoever of my phonecall to you the previous weekend! This is totally unacceptabble and I would like a written explanation of this kind of treatment. As a customer I would like to know what proof I can have in the future that what you promise customers over the phone will actually take place.
    Beware of T-Mobile!!!



    enraged 3/7/10 5:30AM

  • I have been due a refund for 6 months, now the CSR I talked to said I wouldn"t get one because I have a Zero balance. Of course I do! I had it debited from my checking account on 7/27/09 T-Mobile charges a month in advance. That debit cancelled out the refund. We had NO severice for 2 weeks due to some contract problems with ATT, I live in a fringe area that signal was boosted thru ATT. I cancelled service on 8/3/09 and was BILLED ON 8/27/09. Therefore I had no service with T-Mobile since July.

    Anonymous 3/2/10 4:23PM

  • Customer service is lacking, they are very cordial but when it comes to resolving an issue they are inept. It is hard to get someone who has the authority or the competence to solve problems.

    Johnyman 3/1/10 9:34PM

  • Last year, my husband and I got new phones and signed an additional contract. Both of the new phones were advertised as having a rebate. The sales clerk at the T-Mobile store actually completed the rebate forms for us. Three months later I get a notice from T-Mobile that we were not eligible for the rebates because we didn't have a data plan on the phones. How were we supposed to know that if the sales clerk clearly didn't know that either???

    After much argument, T-Mobile agreed to honor the rebate,IF, we signed up for the data plan (which we did). I got two more rebate rejection notices from T-Mobile. Called them twice more and finally got the rebate cards in JUNE (we bought the phones in NOVEMBER!).

    Now, I go to add another phone to this same account... After a 30 minute phone call to CSR at T-Mobile, I am "informed" of all the fees and she tells me that my best option is to go to the T-Mobile store to add the phone. So, I go to the store and again I am "informed" of the fees. I sign the little credit card box, get the phone and go home. The next morning, I get a text from T-Mobile that there is going to be a $35.00 activation fee for that phone.

    AT NO TIME DID T-MOBILE INFORM ME OF THIS CHARGE... EVEN WHEN I ASKED, "ARE THERE ANY OTHER CHARGES FOR THIS CHANGE?"

    According to T-Mobile CSR, my complaint is with the store (I also got the "there's nothing in the notes" comment... why would someone put in the notes that they forgot to notify the customer of a charge!) According to the store, "I should have known there was going to be an activation fee" Seriously, that was her answer!

    T-Mobile can't see the forest for the trees! I returned the phone and cancelled the new plan. They lost an additional $240.00 over the next two years for a $35.00 activation fee, which I would have paid had I been informed of it! In addition, we are leaving T-Mobile in November when our contract is up, after more than 10 years of service with them. We hear Verizon is good... I can't wait!

    Anonymous 3/1/10 6:54AM

  • I have had nothing but problems with T-Mobile and their supposedly award winning customer service. Your first line CSR who speak some english but cannot fully process simply requests to modify rate plans /services. At this time I anm out of service on my prepaid plan all because I called to upgrade my plan from a single user to a family plan(to include my sister on a second line). The csr could not interpret what I wanted to do (simple request) and ended up opening a separate account and billing me separately. All they could understand about the account was the amount you had to pay to get service.
    I Now that the month service is ended and they I am finding out that there are two acconts and payment eas not received so the suspended my service. Visited a local store and they could not help, their only solution is to pay $ for$28.00 to reconnect (because of suspension of service) or cancell both plans and start anew, but you will lose the existing numbers(f$#@#$@$T).Thats all they understand $$$$, how to squeeze money out of the consumers who did not OR refuse to sign a 2yr contract. my next move is to petition nys dept of consumer affairs. so far I am being very decent abut this situation.

    Anonymous 2/28/10 8:00PM

  • I never thought I'd be writing negatively about T-Mobile. I've had T-Mobile since 2004 and was always treated with respect. I sincerely thought their customer service was great. That is, until 2009 rolled around. IDK what they're doing with that company, but it's being shot to hell. I bought the sidekick lx 2009 that came out sometime in May, while extending my contract for 2 years. How I regret that decision! Not only was 2009 THE WORST year for their service (I had to exchange my phone and lets not forget the sidekick outages they had during 3rd quarter) but after I had had it, I bought a blackberry just MONTHS after getting that dreadful sidekick. Had to pay retail price for that phone because I had already gotten an upgrade price for the sidekick.

    Just 3 months later, and my blackberry crashed. I received a white screen and error codes and several functions ceased to work properly all while using the phone like I usually do. Called T-Mobile (their hold times are now running up 25 minutes of my life!) troubleshooted as best they could. This did not resolve my issue so I called back (another 25 minutes - I had to switch to the other house phone in the process because they killed my battery life!) they said they would send out another phone to replace mine ... for a $9.99 shipping fee. THE VERY LEAST they could have done was credit me back that shipping fee. When I explained my situation the BXTCH on the phone, for lack of a better term, gave me the rudest answer she could come up with ... "that is just the way we handle exchanges" with the nastiest attitude ... I really hope that call was recorded because I plan on complaining till I get some kind of resolution. So I have to pay the price because my phone is defective? I'm going to have to give pay MORE out of my own pocket because YOU sold me a defective phone, is that it? Its bs.

    This bxtch was rude, raising her voice and practically yelling throughout my entire conversation. If not for her fear of losing her job, I'm sure she'd be insulting me in every way she could. She insulted me regardless with her aggressive tone. Is this the kind of people T-Mobile has started to hire?? I haven't been treated so terribly before. IDK what the hell is going on with that company, but I cannot wait until my end of contract. I used to brag about T-Mo, now I cannot wait to never do business with them again. Verizon, here I come!

    disappointed 2/25/10 1:38PM

  • new overseas customer service is the worst I ever have had to deal with. Never pickup quickly, always on hold for more the 30 mintues, if your lucky. When they do pick up they can't understand you and you can't understand them. THey repeat everything you say as if they are reading it off a computer screen. The call I'm on now had a hold time of 10 minutes which was 40 minutes ago. This is the 3 time today for this same issue.

    oscar0204 2/25/10 7:01AM

  • T-Mobile must be run by a committee of monkeys.......wait, that is an insult to the monkees.

    T-Mobile support personel have no idea of what the services being offered in their brochures and on their inter-net site.

    Their support personel seem to continually offer apollogies over and over again and simmply wasting the callers time. Their ssolution to every problelm is to offer the customer calling a few minutes to make up for the mis-understanding.

    How does T-Mobile maintain a customer base?
    I intend to sever my relationship with this poorly run company at the end of my contract.

    SHAME ON T-MOBIEL MANAGEMENT.

    IHATETMOBILE 2/22/10 7:03PM

  • I am so upset I have been on hold with t-mobile for 20mins and they still have not picked up the phone...

    ladybyrd 2/22/10 8:37AM

  • I am disgusted with T-mobile. I have been a good customer for years - rarely contacting the company and always paying bills on time by direct debit. Recently they called me to offer a new deal as I was coming to the end of my contract. I agreed to new price plans for 2 phones, with a loyalty discount on each line. Today I phoned cust service as this was 3 months ago and nothing has changed. They now inform me that I'm in a new 18 month contract which is a renewal of my existing deal (not what I agreed to!) and if I want to get out of it I have to pay....£713 !!!!
    I should mention that I didn't even receive a new phone for either line. They have offerred to honour the price and plan they quoted 3 months ago but I'm so unhappy that I don't want to deal with T mobile anymore. I have never signed anything and they didn't uphold their end of the deal so they can swing for their £713 and I will go legal on them!

    DON'T SIGN UP WITH T MOBILE!!!!!!!

    LK 2/17/10 10:26AM

  • I hate t-mobile! I think its crap that someone can go and sign a 2 year contract to add u on their plan and u not know ur under a contract! I pay my share of the bill for my phone and minutes and when i want to get off the plan like we had agreed when i had the money to get my own plan..i find out a 2 year contract was signed and if i get off the plan they will be charged $200 which leaves me with the $200 bill! or i can switch to my own plan and leave them with the $200 but i'm not that kind of person. The person who is being added and using the phone line should HAVE to sign the contract since they are using the sim card and paying their share of the bill..not to mention i'm not the one gettin any phone upgrades or anything and i've been on the plan for over a year now. And every time the account holder gets a new phone and signs a new 2 year contract..i have to wait another two years! I tried to contact customer service (like the owner of the store here in town said) but they informed me they cannot answer any of my questions or give me any information without permission from the person whos account it is. So that leaves me with no answers, no way out of a contract i never signed or agreed to, and hating t-mobile!!!

    Anonymous 2/8/10 8:09PM

  • i had gone to tmobile store yesterday to pay what i had 125.00 and asked the tmobile representative if he could call and contact financial care for an extension to pay the 500.00 in which 125.00 of that was paid now. i still have a balance of 500.00 lefted to pay in another week... financial care agent told me that i could pay today the difference he will make that exception for me being my old checkbook had been stolen and i had the new checkbook now to pay.. but i will pay the difference with my credit card he said okay.. today 2-6-10 i try to make a credit card payment thru my phone and tmobile had cancelled my services. i know this because i went online to chat with a tmobile representative and was told that by ciarra on the chat now.. she said because i failed on the arrangement i have to pay the full amount due to have it restored.. i asked what happened to my conversation yesterday with financial care was that an actor i spoke too.. apparently he didn't make the adjustment like he said he would.. what do i do now.. i think it is time i move to mobi and do with out tmobile once and for all until then merge with a better carrier.. i may go to mobi or aT& T.. the customer service is terrible... the customer is not right with tmobile.. tmobile is the one right.... my bill is high like that becasue i called to report my sons phone is lost.. after i called again with in 30 days i was told i never reported it lost.. therefore i am responsible for the bill and the charges.. i said i called why wouldnt i call.. the phone is lost.. but the customer has no proof of calling in.. if they have no record.. so you are not right tmobile is.. i suggested to have acustomer code given as proof each time the customer calls in just in case you are told you did not call you have a code attached to that call.. that would help the customer have proof otherwise tmobile can deny you ever called and you are out of luck... has anyone else have had this problem.. now my phone is cancelled and i am told to call financial care again and see if they will restore my services what do you think?

    unbelievable 2/6/10 11:44AM

  • T- Mobile has no fraud control and they will tell you they do not monitor or even care about suspicious usage on your phone. Unlike the banks and other phone companies, they have very unsophisticated services. We have 2 backberries, one of which have mininum or no usgage every billing quarter. That back up phone was reported lost or stolen and they did not put a hold on it..over $3000.00 of calls made to the mideast and UK were billed and they accept no responsibility for not stopping service, telling us they have no record of us reporting the lost.. We were customers for many years, paying on time with easy pay..it was quite a shock to open up a $2500.00 charge to an amex card!

    Anonymous 1/31/10 4:49PM

  • Last year T-mobile bought out my cell phone provider (SUNCOM)AND after about 2 months t-mobile started over charging on my monthly bill by two to three hundred dollars per month. Never had this problem with SUNCOM- when i attempted to resolve the issue with t mobile i was giving the run around and offered no solution, just pay the bill or we will send to collections. Well i want to keep my good credit so i paid the bill and now use the phone as little as possible. THANKFULLY MY CONTRACT ENDS ON MARCH 27TH 2010.I WILL USE ANOTHER PROVIDER AND TELL ALL MY FRIENDS AND BUSINESS PARTNERS TO DO THE SAME !!!! T-MOBILE SUX !!!!!

    tim7676 1/29/10 12:43PM

  • No receipt after purchasing a phone from t-mobile.com . After I submitted my order the page only showed my order number and when would I receive the phone. They didn't send me a confirmation email. When I called t-mobile and told them my order number they said they can not give me a receipt, and there is no way to see the prrof of purchase on their website either. When you enter order number it only shows you the tracking ways, how to go ups and usps website. It looks like they are trying to hide the receipt from their customers like it is an illegal sale! And finally when the package arrived to me, shockingly no receipt in the box. I have never experienced such a thing from an online purchase before, I've probably done more than 1000 purchases online in my life. And I needed a receipt to get a rebate but no way!

    ericready 1/29/10 2:05AM

  • I wanted to add about T-Mobile's customer service. I have been a customer since 2004 and never had a problem until this past month. Last March, I added my wife and brother in law and switched to the unlimited family plan. I also had unlimited messaging on each line added to my plan. Well, I went on vacation in November and wanted to add the web to my phone. I took it off after I returned from vacation, but apparently they claim that I took off the unlimited messaging on each line!!! Obviously since we didn't know this happened until it was too late, all 3 of us continued to text like we normally do (and it's a lot) and suddenly my bill was over $1000. I called T-Mobile's customer service immediately and all they can say is that since it was online, they show that I took off the messaging myself so there was nothing they could do but adjust 25% off the charges. I said that was unacceptable, and spoke with a second supervisor who said they can do me a "favor" for being a long time customer to take off 30%. I feel that it should be 100% and the supervisor offered to have a manager call me back within 72 hours. I never received a call. I called again a week later, and got the same run around. The representative claimed to have e-mailed the manager personally to explain my situation and promised that someone would call me back this time. Well again, it's a week later and I have not received a call. They must know they are wrong and they are avoiding me... now my bill is due and I absolutely refuse to pay them another dime. My credit is almost repaired from filing bankruptcy 6 years ago and been perfect ever since, but I guess T-Mobile has decided to put an end to that, and my family from continuing to use their company. Thanks a lot guys! Hope it was worth it.

    cms0678 1/25/10 5:57PM

  • Still trying to get a refund after three trips to the local store and many calls to customer service. Store Manager says corporate has to do the refund. Customer service says store is responsible. Wife received attitude from store manager. Next stop local Better Business Bureau and State Attorney General's Office. Worst company in trying to get an answer or refund.

    Bigh 1/25/10 1:01PM

  • TMobile customer service is a misonmer. Answers are basically sorry that is just the way it is. I get international roaming from my house and the solution was turn your phone to manual selection which pretty much means spotty service. I use my phone most at home. But I get charged for any messages received while roaming (in my house) good plan but really poor issue resoltion

    Tim 1/21/10 4:43AM

  • Very upset with TMobile. Been a customer since 2003 (which is a very long time with a wireless co!)and found out that they are stealing my money! The last two months my bill was outrageous. I have 400 text plan and last month they said there were 800 made, so my bill was $$$! When I looked carefully over my statement there were charges for messages I never made or received because the times on my bill were listed at 4,5 and 6 AM! No way I or my partner text each other at that time in morning! We are grown adults and sound asleep at that time. They REFUSE to do a thing about it because it is a number that I frequently text. I guess they think that gives them the right to just rip people off their hard earned money! They should at least make an attempt to investigate the fraud claim, but NO they just brush it off and say sorry! Well sorry for them because I am filing complaint to the FCC. Please people out there FILE A COMPLAINT TO FCC! Maybe we'll be returned our money and maybe stop others from being ripped off in the future. Now I'm going to hate to pay another $200 to cancel contract with them!

    Anonymous 1/20/10 10:21PM

  • T-Mobile is terriable...Granted I love my plan but customer service is TERRIABLE!!!!!!!!!! You cant even understand what they are saying..Than when you ask to speak with someone that speaks english "they dont like that".. Right now I have been having issues with my Sony Ericsson for months..and I have been on hold for 22 minutes than the rep answered...and apparently could not hear me....So now again sitting here waiting to speak with someone AGAIN..its been 19 minutes...and counting..Gosh..hope I will get somewhere this time!!!!!!!!! Seriously get employees that know what they are doing!!!

    Tiffanyj0827 1/19/10 5:19PM

  • This was my worst experience EVER!!! Tmoble had my like around there little finger, maybe there middle finger! Here is am interesting story, for all the viewers out there, I sighn a 2 year application for Tmoble back in 2004 , and they kept making mistakes on my bill , charging me extra on everything, as a matter of fact, they charged me for an unknown number that i never used!Believe it or not, i regret the mistake that i ever made by joining them... They make big mistakes on the bill and all the time i get hidden fees...Also to mention I could not hear and the reception was poor SOUNDED LIKE EVERYONE LIVES IN MARS . "Can you hear me now" was the ultimate question,

    Then i get a call from the collection agency 2 months that i owe 0ver 250 bucks for a number that i swear never used and what gives??? I payed my dues to t moble 6 years ago!!!!! I think they are a HUGE scam!!!! If anyone sighn a 2 year contract with Tmoble think again... It is like they have u by your balls!!! I cant tell you how many times i had to chase them. I would not recommend Tmobe to anyone!!!!!

    shari 1/16/10 2:04PM

  • terrible resolution. must be worst company i have ever dealt with.

    Anonymous 1/14/10 2:32PM

  • T-Mobile customer service is the worst of any company I have dealt with
    All I asked for was a copy of my contract to be emailed or faxed to me so I could get reimbursed from my company & they refused

    Anonymous 1/12/10 2:43PM

  • Hi, i too have had very bad service from t-mobile, i used a cash point to credit the phone... it said it was not done and did not give me a receipt so i tried again, agin it said no... so i tried another card and again said no... so i went in the shop and purchased £5 voucher... this worked. 10 mins later i get 3 txt saying all topups were ok and credited and money taken!!!! i called t mobile who wanted to know a password i have never put on the phone... so i said ok your talking to a bank account holder you have taken cash from without receipt of service they just fobbed me off trying to get me to say soemthing that offends so they can end the call (which i know they do so i kept cool) in the end the lady put me on hold /mute for increasing lengths of time till i eventually got lost in the system and had to call back .... thanks for nothing. i am now with O2 who cannot do enough for the customer. is this the advert you wanted T-mobile, my pleasure... please hold

    richierich 1/12/10 11:06AM

  • Tmobile is NOT the phone company you want to sign up with. They charging me early term FEE for my service even though I was not getting any service at all in my apartment. They claim there are towers near by, therefore they have to charge me. I promise, there was no bars on my phone. I was missing every call and couldn't make no calls while at home. I'm extremely mad with tmobile and will not recommend them to anybody even if its free.
    I'm very satisfaction with Sprint and hope everybody leaves tmobile and comes to sprint. I will pass this around until tmobile feel my pain they caused me.
    sign S.C 30318

    slynice 1/12/10 11:06AM

  • my 100$ rebate check was mailed to differant address by t mobile rebate co. After calling many times filling affidevit's of lost i still didn't recieve my 100$ back yet.Terrible service,very diorganized.

    parminder kaur 1/10/10 10:41AM

  • Every experience with TMobile customer service has been horrible. I don't know if it is outsourced to another country or not but that's the way it appears. They do not know the information and they ALWAYS waste my time. I had enough it is time to choose another carrier!!

    Anonymous 1/8/10 2:41PM

  • I received an exchange phone and when receiving the phone, Tmobile failed to provide the return sticker to send phone back. I waited and waited and waited and still no return label sent.. Now Tmobile decides to charge me a restocking fee for the phone then tells me i need to return the phone on my own in order to receive a credit. I argued it was not my fault and T mobile needs to credit my account..Tmobile insisted that I return it without any resolution. I spoke to 2 managers then asked to speak to their manager which was not available, the manager (Tina) said that her supervisor would return my call within 24 hrs and guess what... no return call!!! Extremely disguisted with this customer service.. I think I"ll try Sprint.. At least they call back!!

    Dissapointed 1/6/10 7:17PM

  • t.mobile lies ALOT!! I upgraded to a blackberry touchpad 8520 from a sidekick slide, i specifically asked them if the amount for the internet plan would increase since im getting a diff. phone. The sales rep. lied to me and said no, then when i kept asking she finally said that it would go up about $5. When i got my billed it went up about $11, i mean that's fine with me that it increased it's understandable but why lie about it?? Especially since i asked the rep. numerous times!! However i did go back to the t.mobile store and gave the rep. a piece of my mind :)

    CL@R@ 1/6/10 11:02AM

  • I have had tmobile for 8 yrs - never used more than 300 minutes month - got a bill for last month - said I was over by 300 minutes of 700 possible - and 61 text messages - I never text message and I was gone 2 out of the 4 week billing cycle - then they charge .45 a minute over - nevertheless I am going to another carrier - tmobile customer service sucks...you would think after 8 years they would at least credit these back or offer some sort of resolution...but their loss...my neighbors are also going to another carrier after similar problems...be careful using Tmobile unless you want to pay .45$ a minute and get fabricated calls and text messages. Heck you can even go to walmart and get a straight phone for $30 a month and get 1,0000 unlimited minutes with no contract...that is what we are doing and they will even switch your number over

    Anonymous 1/6/10 10:54AM

  • T-mobile just plain sucks! After giving them my personal information they wouldn't even give me the phone number of the account that they claimed was mine, which wasn't, that they sent me to collections for! The customer help people are inept and rude.

    Anonymous 1/2/10 12:14PM

  • i personally think t mobile is the absolute worst.. you can't understand anybody on custimer service and for 2 days my sidekick has been. i call customer service everyday and there isn't anything they can do besides a master reset.. there redickulous and t mobile should burn (:
    would not tell anybody t mobile is a goood company.

    fox_girl 12/28/09 1:58PM

  • the worst cell phone company ever, they charged us 400$ for over minutes and said there is nothing they could do, they did it to 3 friends also, worst customer service as well. i would't recommend this company to nobody.and when ever i have a chance i will write and tell about there bad service.

    badria kachani 12/25/09 10:01AM

  • I have never been treated so badly by an employee in my life! i bought a blackberyy bold just a month ago and went in to see if i could take off the internet package and Zuriah McKnight, and meany, gave me an attitude from the beginning at the end he was yellling at me and said "i am going to be rude with you!" ???? never in my life have i been talked so badly too, and he was pointing his finger right in my face, i felt violated and didnt have my head on straight for the next few hours :( oh and i cant find a complaint site to send to the company they obviously dont have one due to the complaints they must have been getting..

    yasi7 12/24/09 11:43PM

  • The folks at T-Mobile wasted over a month trying to solve what turned out to be a very simple technical issue on their end (old SIM card not compatible with 3G), that they didn't even inform me about upon upgrade. Eventually solved it myself with friends in a brainstorming session. T-Mobile claimed they would call me back with status updates multiple times and failed to. Lied to me that tech was working on it from Nov. 20th-Dec. 19th and obviously they were not. Don't let courteous phone people lull you into a false sense of security... nobody there knows what they are doing and none of them will admit they were wrong. Truly one of the worst customer service experiences I've ever had. Use any other carrier at all costs.

    cinevorefilm 12/22/09 7:43PM

  • T MOBILE has the worst customer service, i would never tell a friend to get this serviice,they put you on hold for such a long period of time and still never resolve your problems.....i spoke with a supervisor by the name of stacy she did not know how to speak to customers with respect so i ask for retention to cancel my service'she transfered me to lance whom was worse then she was i just cant believe that T MOBILE would hire such a bad crew.

    Anonymous 12/21/09 5:19PM

  • my husband thought that t-mobile would be the best company to use but he has learned that actually it is the worst! we were told that we were on a prepaid plan and that our credit was not ran. therefor we paid full price for our phones. then in sept we check our credit and it had been ran by tmobile and we were on a contract. when we called we were told that our phones should have been free but yet they have done nothing to correct this situation. we have also made 2 payments and they said they did not recieve them so they filed a missing payment with their cash applications dept. this was back in oct. still to this day the issue has not been resolved. we have to call and have our phones turned back on every day!!! when u call the customer service u can never get anyone who can speak good english or clear. nobody has no customer service ckills in this company we have been promised so much and yet nothing has ever followed thru.Tmobile has multiple law suits aginst them for all kinds of stuff check it out. tmobile is a joke and we will be changing companies i will not suggest them to no one!!!!

    gagurl4u 12/19/09 5:52AM

  • I purchased a phone for my father when he went overseas. Tmobile assured me that the phone would work. Well, it didn't. And then my dad had an emergency where he was robbed and his cell phone wasn't operable. I specifically purchased the phone for emergencies for my father as he traveled overseas. When I called Tmobile to complain that his phone didn't work, they told me they "couldn't make everyone happy". I cancelled my phone and am in the process of negotiating the termination fee. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.

    ALA75 12/17/09 9:53AM

  • T-mobile ripped me off blatantly. Two months ago, I sent in my payment early as usual. However, my next bill statement from them stated that I didn't pay my bill. When I checked with my bank, my check was cashed by T-mobile a couple of days before my bill was due. I thought that it was a mistake on their part so I didn't pay attention or even bother to call them. However, a few days later, my son got several phone calls from them when he was in his class demanding payment or his phone will be disconnected. I also got a notice in the mail that my phone will be disconnected if I didn't pay up. I called T-mobile immediately and told them that I had already paid and T-mobile already cashed my check. The agent told me that they needed to investigate and temporarily put a hold on my service. I got very upset and told them that it wasn't my problem and they shouldn't do that. I told them that I didn't want them to threaten me anymore when they were doing whatever that they needed to do to investigate. The guy said he couldn't stop the phone calls because they come from a differen department. What kind of idiotic service is that??? When my son got more calls continuing to threaten us that our service will be terminated if I didn't pay, I called them again and was told that I needed to submit proof by sending to another department my bank statement to show them that the check was cashed by T-mobile. I got so mad but I still submitted my personal info so they could clear up their mistake. Can you believe it? They found their mistake but on my last month bill, they charged my a fee for my late payment. Fee for a late payment when they cashed my check days before my bill was due??? If they continued to practice this unethical business dealing with their own customers, how much profit do they make from just one million customers without having to provide any service??? I will never want to subscribe to T-mobile again because they are just a bunch of crooks. Instead of apologizing for their mistake and their harassment, they continue to demand money that they should owe me instead of the other way around.

    TB 12/15/09 4:42PM

  • I just heard that t-mobile was the second best in customer service,WHAT A JOKE!They r not worth wasting your time,breath or money on.Do you all not agree?

    Anonymous 12/12/09 9:37AM

  • My daughter has the sidekick phone and I took the extra warranty on the phone and the phone went out so i called and was sent another one and I took it in to a tmobile store and the sim card and battery was took out and put into the other phone but the memory card was left in and we did not realize until the original phone was sent back and I called to ask about getting in touch with where it was sent back to. No one would help me. I had the address but no phone number to contact...Tmobile would not help me to get that phone back. After all they are the ones who messed up!!!

    Upset Customer 12/4/09 6:33PM

  • Well i asked about getting help for my sidekick because it completely sucks and i still have half a year left. i havent had any help so far and im tired of it. tmobile says its a good service, but im thinking about switching to verizon!

    nooka 12/4/09 9:28AM

  • My wife was advised that the "best way" to get my son the phone he wanted for Christmas '08 was to get a 4th line - but they would waive the 9.99 charge by giving us 9.99 back on another aspect of our family plan. Little did she know she just signed up for a 4th line (we have/use 3) a 690? number. That number has never been used - ever. Now we are switching to Verizon and we either get to pay for a line until DEC OF '10 or PAY 200.00 to terminate the line we did not want, did not need and never used - but trusted the T-Mobile advisor who said that was the "best way" to do it. It was - for T-Mobile. LIARS, CHEATS & THIEVES!!

    Robbx11 11/29/09 4:03PM

  • poor is the best word I can use --your system is set up to be a circle of recordings --- when I did get an agent they were hurried and inattentive at best. many talked like they had a mouthful marbles and had to inject some "scripted" hype abt how sorry they were and how much they were going to help. It took 2 days and 3 phones and 2-3 hours of talk time ( on my part ) maybe 10 mins of your part as I had to run the gaunlet of recorings and discos b4 finding a person .....

    kuku 11/29/09 10:11AM

  • i have had the worst experience ever. i ordered a phone two days from thanksgivivng i was under the assumption i was getting the phone wednesday. later i was told the order was canceled. i wasn't told why and i was told to go to the tmobile store to either get the phone. when i got there the sales rep was trying to charge me an additional 100 dollars for the same phone and that was rediculous. the staff needs customer service training.so now i have no money or a phone whaT A deal. i had my family switch to this company we may have to reconsider.

    mizz.bizz 11/28/09 11:05PM

  • The part that I do not like about T-Mobile is that they were quick to tack on the 200 termination fee... so when I called to get re-instated and to get another phone, I was able to do that if I was to pay the first bill. Now when I was about to do that, they telling me that they do not have the phone on file so they told me that I had to call the company and the company had to call tmobile and verify that I returned the phone the first time... so i called the company in which was through best buy and they said that they do not call tmobile, tmobile has to call them...

    so i got on the line and talked to an ANDRE and I explained to him that I spoke with MATTHEW and SANDY... he didnt understand me at all and I was telling him to call the best buy company so that the company can verify that I have returned the phone

    ANDRE was rude and when SANDY told me that I could get a full discount on a phone, ANDRE said she stated on there I can get a partial... now this is where I get upset because everybody telling me something different

    I know that my credit is going to be messed up because of this but I REFUSE!!!!!! to give T-Mobile any money if I keep getting the run around...

    I dont know why i'm boo-hooing over their terrible service cuz I mean I have verizon so im goood!!

    tmobh8r 11/24/09 3:25PM

  • Worst after SPRINT. T-Mobile it's time to overhaul with your poor service, inexperience and lack of knowledge Customer Service Representative and too apologetic.

    joe 11/24/09 4:46AM

  • I HAVE NEVER BEEN TREATED AS BADLY AS I WAS WITH T MOBILE THEY DONT KNOW THIER ASSES FROM THIER ELBOWS THERE ARE AMY THINGS THAT NEED TO BE CHANGED. 1. BRING CUSTOMER SERVICE BACK INTO THE UNITED STATES BECAUSE THE PEOPLE WITH ACCENTS ARE NOT HERE IN THIS COUNTRY WE NEED THE JOBS CHEAP ASSES. 2. TRAIN TRAIN TRAIN THEM TO USE SOME COMMON SENCE AND STOP MISINORMING THE CUSTOMERS. 2. TEACH THEM NOT TO APPOLOGIZE TO THE CUSTOMER IF THEY CANT HELP THEM THAT JUST PISSES THEM OFF EVEN MORE. OH IM SORRY WE TOOK ALL YOUR MONEY BUT THERE IS NOTHING I CAN DO FOR YOU. NOT OK!!!!! 3. MAKE SURE YOU CHANGE THESE THINGS OR YOU WILL SEE NOT JUST ONE CUSTERMER LEAVE BUT MANY BAD NEW TRAVELS FASTER THAN GOOD NEWS. BUT THEN AGAIN BESIDES SOME OF THE REPS IN THE STORES DOESN'T COSTOMER SERVICE BIT THE BIG ONE!!!!

    Anonymous 11/21/09 5:22PM

  • I was treated like an idiot by and idiot for hours and nothing was accomplished. Enough said.

    QT 11/18/09 6:26PM

  • The customer service at T-mobile is horrible. They lie about their charges and to justify it they say that "it isn't included in the notes". I've been a customer for a while and instead of trying to resolve the problem and keep me as a customer they just try to make it seem like its your fault. Ill deal with them until my contract is up then cancel service and buy a phone without a contract. Ill also recommend this to everyone I talk to and I'll continue to get the word out there that any cell phone co. is better than t-mobile. Im not going to just lie down on this one.

    Anonymous 11/17/09 11:35AM

  • I can never reach anyone from customer care at anytime of the day , the only time I can get a hold of someone is when its time to pay a bill. Its very upsetting!

    Anonymous 11/14/09 2:35PM

  • you are a horrible company every time i call to get something fixed you just jerk me around when my service plan is up im done i will make sure everyone i know knows about your lousy customer service i cant even get you to put my name on my phone# for caller ids

    kmlackovich 11/7/09 5:22PM

  • i have been calling t mobile customer services for last 4 days regarding the same problem.i requested to speak to manager which i was had advisers hanging up on me. once one advisor put me on hold for 15 minutes and didnt come back and i had to disconnect the call and call again costing me 25p each time.i could even hear her in the backround shouting in some other language for 15 minutes.i am going to report to watch dog as i have recorded few calls myself on my phone.

    Draja 11/7/09 3:34PM

  • My comments is. I've been trimg to contact Amy body at custmer service for two days I have nobody to get talk too. Until now almost midnight now

    lisabeth9 11/5/09 10:14PM

  • My daughter and I discontinued our service with T-Mobile for lack of service in our area. My daughter spoke with T-Mobile financial division in September at which time T-Mobile gave us credit for early termination which left us the $200 for terminating my Sons phone. My daughter asked the finance dept 3x and clarified with them the $200 is all we owe and T-Mobile said yes. I called to pay the other $200 termination fee and was told I had an additional $293...I said no I was told all I owed was the $200.

    I called back again about a week later to resolve this matter and was now being told I owed $593. I have called back several times and I am being told my balance stems from two months passed due...no way I told them. I am also being told we owe for phones which were never credited....I now have to call back again but this time I need someone who can solve this problem instead of being told there is nothing they can do and I owe the $593. HELP!!!!! T-Mobile has the worst customer service and will not take the time to research my account.

    Judy Wooten
    Canyon Lake, Ca

    jenrl56 11/5/09 1:16PM

  • I am a very unhappy customer due to T-Mobile poor service. First I would like to start with the free airline flights, servers being down. Searching error messages on my phone, and replacement of my cell phone.

    I never was able to utilize the free flight promotion due to scam. That was not true T-Mobile did that to get their customers to sign up for 2 years or renew for 2 more years.
    Secondly, T-Mobile never call their customers to alert them of a problem and never just give you credit for that down time which T-Mobile knows about on their end (server).

    Thirdly, I replaced two side kick hone and was charged a $100.00 fee for one of the phone being unwarranted, so that’s what T-Mobile told me after the fact of telling me everything was okay with the two returned phones. I paid my bill and swallowed it all. However, that was not fair and my money today is very short due to economic times. I them replaced my Motorola phone and I received the package and never received the phone, called T-Mobile to let them know. I contacted toile again and they said the phone was delivered and that’s it. Why did T-Mobile just send me another phone? When at first the color phone they should have sent me was orange not canary color. But I did not complain. But now I am tired of customer representatives not going beyond their line of duty to satisfy their customers. I am not talking about all of T-Mobiles representatives.

    Yesterday I was watching the news and T-Mobile was on the news about their servers going out and customers can not use their phones. So this is why I decided to write this complaint and voice my opinion.

    I cannot reach t-mobile representative due to a long waiting time, it's the worst.

    Sincerely yours,

    Deborah DaCosta

    Anonymous 11/5/09 10:24AM

  • On 2 November I contacted T-Mobile tech support for a blackberry mobile phone problem. During the process I was forwarded to a level 2 tech support person named Destiny B. This was the worst customer service rep I have ever encountered in my 10 years with T-Mobile(and its predecessor companies). I could hardly understand any words this person was saying, since it sounded like she had gum or food in her mouth while talking to me. In addition, I have not encountered anyone who talked as fast as she did -- making the conversation almost totally non-understandable. When this rep reaslized she could not help me, she indicated she would forward me to the necxt level of customer support, and while so doing, I was disconnected from the call. I am writing these comments to advise T-Mobile that this tech support rep does an enormous disservice to T-Mobile's reputation and to T-Mobile customers.

    Richard Kozak

    Anonymous 11/4/09 6:21PM

  • I now understand why they're so cheaper than the competition. Their service is simply horrible!!
    Calls keep disconnecting, when I call tech support from my land line usually the call just hangs up, they told me they'd preform something that I requested - nothing was done.
    I've been with them less than a week, and already figured out the hassle is not worth saving some extra bucks.

    Cali Girl 11/4/09 11:58AM

  • I don't understand what is wrong with t-mobile but I am not able to make calls, recieve them or make/recieve texts, internet,etc. The webpage is down and customer service phone says its somehow busy! Are we going to fix this so that we can pay our bills? It's nice to have the option to not have a paper bill but not when things like this happen!

    D 11/3/09 7:38PM

  • I can't send text messages and I'm unable to to get phone or online support. This is terrible. It's not 10pm yet so someone should be available.

    Bosslady 11/3/09 7:36PM

  • Not a promising one. They lie abt crediting us for the loss of our addressbooks, notes, etc for Sidekick pagers.

    Don't trust Tmobile. I'm ready to file against them with proofs of text msgs and copy of their posts in Tmobile forums they can't hide!

    Here is one of those:

    "FREE T-MOBILE MSG: Sorry for your disrupted data service. We will automatically credit your account for 1 mo data charges. Details at t-mobile.com/sidekick"

    Wolfie 11/2/09 9:47AM

  • Lousy customer and technical service. I will never use this service again

    Anonymous 10/30/09 7:23PM

  • This is the worst company ever. I tried to upgrade my old phone and could not do it because their website is down and they couldn't give me the phone that was offered for free on-line when i reached by phone. They have a terrible website. If you offer phones for free on it why i can't have the same access over the phone.

    What is the big deal? In this economy, they should be able to offer any phone at the same price as they advertised on-line. Other companies don't even need a contract and they even give you a free phone, but not this company. I am a customer for 4 years and i been paying monthly, but they were not able to give me the phone for free as it was offered on their website, they decided to lose a faithful customer. Those managers should take training so that they give solutions when you speak to them and not to tell you over and over the same bs that the representatives tell you all the way at the begining. very upset.

    ariz 10/25/09 5:05PM

  • I am a Tmobile Prepaid customer because that is the plan that works best for me. I called customer service twice about the same issue. The first time I called the customer service rep said she didnt know how to fix it and would turn it over to her supervisor and it would be resolved in 72 hrs. Today I called customer service (at least a month later than the first time) about the same issue and I was told because I have a prepaid plan that they wouldnt help me and she even suggested that I call my land line company to have it solved. I explained that it wouldnt be my land line companies problem because I don't get cell phone service through that company.
    Here is the issue:
    When I call a land line with my TMobile cell phone on the land lines caller ID my cell phone comes up as a different name...not my name.
    I have had this cell phone since July and no one I call on a landline wants to answer if I call them with my cell phone because they think it is another person.

    Karenrae 10/15/09 11:59AM

  • It sucks. We have 3 phones. To make a call we have to go out of our home as the signal is very poor. I have to fight for nearly 1 year to get my NOKIA 6263 rebate. Customer service is very bad, they will always come with some reason. Waiting for 9 more months to get out T-mobile.

    RAJ 10/11/09 7:09AM

  • Worst Customer service ever - There is only 1 level of support for their customers - 1st level. Higher level customer relations DOESNT even have a phone number for their customers to contact - Imagine....A Phone company that doesnt have customer relations phone number....what kinda service would you expect out of this company?? If anyone thinking to switch to tmobile - DONT !

    macsimuss 10/5/09 3:45PM

  • TMobile ripped me off $100 off my rebate. I went to their store to see if I was elligible to renew my contract and upgrade my phone. THe sales guy looked up my account and told me yes, and also said I could have the SAMSUNG GRAVITY for Free after a $50 mail in rebate. I have two lines on my family plan and renewed both lines. So I trusted the guy and renewed my contract for 2 years. He printed my rebate and I filled it and sent it in and after not having recvd my rebate for $100 they now tell me that that rebate required a $14.99 data plan per line. and since I dont have that they cannot give me my $100 rebate. They now blame me that I should have read the fine print requirement. So now I am stuck with a 2 year contract and out of $100. I called customer service and I got the worst service. After puting me on hold 5 times they tried every argument in the book to hold me responsible for not reading the rebate form. How about the rep who sold me phone and misinformed me. He had complete acces to my account. Funnier the rep wanted to me to sign up for a $25 DATA PLAN and if I did so she would give me $75 towards my monthly bill. So to get a $75 rebate I have to sign up for a $25 plan and funnier when I asked to speak to a supervisor, the supervisor reduced the offer to $50. I HATE THIS COMPNAY and their service. This is what you get for being a customer with this company since voicestream day. I AM COUNTING MY DAYS DOWN TO 2011 JAN WHEN MY CONTRACT ENDS. I ALSO AM CONTACTING FEW OF MY FRIENDS NOT TO RENEW THEIR CONTRACT WITH TMOBILE SOON

    destiny7606 10/1/09 2:49PM

  • T-mobile sucks,
    I was insulted by this sales, I was there today to reactivate my account, however, she looked at my cello phone i brought and said I stole that one, and asked when and where I got it and keep saying that is not my cell phone,,etc...
    and had this bad attitute through out 2 hrs.

    she made mistakes, my new # was not working at all, and i went back to store, and she insulted me again on my cell phone... how can T-mobile hire someone like this as a sales????

    t-mobile sucks 9/3/09 7:52PM

  • I called T-Mobile customer care to disconnect my Data package only. First the girl tried to disconnect my line and charge me $200 dollars but I stopped her. Then I asked to be sure I would still be able to access my tzones without a data package. She said yes that would be fine. 32 days later I cannot access my T-Zones and they state it is because of not having a data package. I say skip T-Mobile and go to boost. Unlimited calls, text and web for 50 dollars a month

    Anonymous 8/15/09 8:45AM

  • very poor customer service. spent over twenty hours over three days. refused to isswue a refund for services that were not recieved. screwed up my account and split my lines when i was on a family plan. i have since canceled srvice with tme and will be looking to an attorney.

    dwatkins_1980 8/5/09 1:15PM

  • Bewareif you disconnect your plan you will be charged $200 per phone line. If you have 6 phones on your plan you will be charged !$1200!. No ifs, buts, etc. Nobody will listen to your complaints. The represetatives are very rude and will keep saying you are not listening even if you have been on the phone for an hour with them. They will not give you back a cent.

    Anonymous 7/29/09 7:47AM

  • This is a problem now. It is almost impossible to reach T-Mobile customer service.
    On three occasions in the last two days I have waited 30 minutes plus each time with no one picking up.
    This is not customer service.
    It is very poor.

    Friend of All 7/7/09 7:33PM

  • Iam a angry customer because of t-mobile whos staff has lied or dont know what there selling to people or dont give a danm. i renewed my contract because i was told by staff that this new tariff will suit me because of the way i use my phone, only to find out on my next bill that they are still charging me for phoning&texting outside my allowance!!!
    they say they will contact me within 5 working days & its been nearly 2 weeks and no reply. Very angry that i trusted t-mobile i want out of this company... there customers service has been rubbish and i dont trust what they say anymore!!!!!!!!

    sony ericssion c905 6/23/09 9:24AM

  • Please discontinue or change the answering machine, the machine doesn't understand any of my words even simple ones like "yes" and "no". I spoke clearly when i said no the machine and it started the whole process all over. I was not able to make a payment through the automated system because it just isn't working properly,"give it a try yourself". Very annoying and a wast of time and that's put nicely.

    Anonymous 5/9/09 6:00AM

  • I am not very happy with the T-Mobile service at all, I have been billed for duplicate text messages.I spoke with a least four different managers about the duplicate text messages and no one seemed to want to remove the extra cost from my phone bill. After about call T-Mobile for three weeks I was credited approximately 25.00 to my account. How eve my bill was still higher than usual an T-Mobile would not compare my Sun com bill to their supposed current bill with them. I asked them to compare the bills B/C I know I am not an individual that text often yet I was being billed this astronomical amount for texting "sooooo much over my texting limit" My current sun com phone was damaged and I attempted to receive a placement phone, well I was waiting on my replacement phone to be mailed tome I was given a loaner phone; the loaner phone did not work well at all I could not hear on the loaner phone. Took the loaner phone back purchased a black berry with out renewing a contract with T-Mobile and the reception on the Black Berry was horrible. Over all I miss Sun Com.

    Suncom_missed 3/2/09 8:23AM

  • I'm a current customer of T-Mobile and called on my due date of my bill. I am not the primary account "person" but am approved to discuss the account with T-Mobile representatives. When I called on the due date, I was told we had 7 days until any type of suspension. I also had a new payment cycle set up which will start momentarily. Which means we'll be getting a partial bill (along with the one that's due within the week). Anyways, when I talked to the billing representative (on the due date) she said she needed a partial payment, at least, and I said I would have the primary account holder call back. Assuming I had the 7 days, as I did the previous month, to hold us off until we got the new "bill" for the new billing cycle. This wasn't anything different than we went through the month earlier. Two days later, the phones were suspended. When we try to get through to the billing dept. we CANNOT talk to live person! All they want is the full amount! So what now? This plus a new bill?

    mama_got_jeans42 11/11/08 8:57AM

  • MY Daughters Phone screen went crazy I called customer service, and they told me if it was under warrenty they wuld replace it for free. If it wasnt I would have to pay for it. I told them the phone was free and if it was not under warrenty then i would throw it away and get a new phone at the store. The guy said if it had not gotten wet it would be under warrenty and they would send me one out and i would have to send hers back. The new phone came and the same thing happened I called them back and told them the same thing happened (EXACTLY THE SAME THING) SO it wasn't her fault. SO they sent us another one with the same understanding as the first one then 2 months later i got a big bill saying the phones were not under warranty. NOBODY would agree to this if they got the first phone free. You would throw it away and get another one FOR FREE!!! WHAT A SCAM!

    Anonymous 10/17/08 6:07PM

  • Submit your comment >>
  • Fantastic experience every single time I call T-mobile. They have the most professional and upbeat support staff I have ever spoken to. English speaking Americans with a smile on their face, what more could you ask for. Not only that they do what you ask for. Amazing company. I truly am just a regular customer. Got the G1 on Halloween 2008 and have been loving it ever since.

    magnus007 3/11/10 3:19PM

  • OH MY GOD! I cannot believe these ratings, that sucks. T-Mobile has THE BEST customer service of ANY phone company out there. I've been with them since 2004 and I've had alot of issues and never once have they argued, questioned, charged me or been snappy or rude. They have always taken care of the issues the first time. Ya, the calling service might have a few glitches, but the customer service is 5 star as far as I'm concerned. I don't know what has happened with these people but they've been unlucky with the service or something because these ratings should be alot higher. Well keep up the good work T-Mobile, your doing great in my book! sheila c.

    luvkylee 3/9/10 4:44PM

  • I have the Motorola Cliq phone which is great. I called customer service because I lost the Myfaves icon on my phone. The customer service rep reset my phone but unfortunately all my phone contacts were erased in the process. The rep did not know how to retrieve the phone numbers. She told me to call Motorola to see if they can replace the numbers. I called them which was a complete waste of time because that rep did not know how to retrieve the numbers either. After talking to 3 reps with NO knowledge at all, I finally got a hold of rep 1221271 Mike B and he really thought outside the box and retrieved all of my contacts. Mike had a great attitude and went above and beyond to make sure my phone was working properly. Please take note that all the trainig at Tmobile should be consistent across the board. The problem should have been fixed on the first call, which is top of the line customer service. Thank you Mike for your GREAT customer service!!!

    Anonymous 3/8/10 6:28PM

  • ive have tmobile for the past 5yrs have never had a problem..i love there customer serivce always eager to assist me with all my concerns.I LOVE TMOBILE....

    LT 2/26/10 11:53PM

  • i have been with tmobile for 6 years and all i have to say is i enjoy this company. The customer service is great, if 1 doesn't have what it takes to answer ma question they always connect me with another person. I have 5 lines with tmobile unlimited everything and a great price to go along witht that. And the new phones are great also!!!
    me and my family enjoy tmoible and i dont believe there is another phone company that can help me.
    my friends who have at&t, verizon, sprint are always complaining about how much they have to pay.
    so am satisfied with tmobile!!1=]

    zam 2/17/10 2:59PM

  • The best cell company I have had as far as customer service. Whether in their stores or on the phone, they do their best to help me save money and get the most services. If the reps have to spend 30 minutes sorting through all my lines to get me what I need, then they do it. They have never rushed or made me feel like they were doing me a favour and that I was wasting their time.

    I recommend them all the time. I have been happy with them for many years now.

    just-a-guy 12/19/09 10:18AM

  • T-mobile Rocks! I've been with them for years, and any time I had a challenge or problem with the service the 1st person I talked to was able to fix it! Whatever you do, never go with the Verizon even the VP's can't make a executive decision. Verizon sucks!

    Anonymous 12/17/09 7:54AM

  • Honestly most people look for sites like this when they have a complaint... well I don't I was just curious because my brother is having major hassles with SprintPCS who I dropped like a mill stone in the deepest ocean years ago.. All in all I have been with T-Mobile for 5 years now and have had a very pleasant experience with them.. coverage is a bit poor but customer service is awesome! T-Mobile really does recognize when you have been with them for a while unlike other providers that just couldn't give a .... ha well I have the MT3G and it works great just would love to see better 3G coverage but all in all T-Mobile is great!

    Sheldon 12/6/09 6:57PM

  • I can't imagine ever leaving T-Mobile as my wireless carrier. Yes, others have fancier phones and larger networks, but phones will break and fees will pile up. But quality customer service is hard to come by and T-Mobile has the best I've ever seen in any business.

    Here's the best example: because I had spent hours on the phone arguing with Chase Bank (one of the WORST customer service businesses out there), I had gone way over my monthly minutes. I called T-Mobile just to see if anything could be done and they said they would just charge me $10 to raise my monthly minutes for that month instead of the $31 and counting I was looking at for exceeding my current plan. And then they said they would just drop it back down to my normal plan after that month.

    At another company, that's a service rep who's probably breaking the rules to help you or at least going out of his or her way after a long argument. At T-Mobile, a move like this IS the rule. They're the tops.

    MattCollider 9/30/09 9:09AM

  • the customer service was very helpful (

    jenniebaby 9/20/09 6:03AM

  • I have been a T-mobile customer for 4 years now. I still have my original billing plan. Customer service has always been very helpful. love my hot spot at home for only $10.00 a month. Just the other day I had a rep at a local mall hook me up for an additional 15% discount. This pretty much will pay for the hot spot so it will be free. I love T-Mobile and I think I will be staying with them for a long time!

    RLS 9/14/09 8:49PM

  • Got billed accidentally for text messaging twice, but I found it very easy to reach a CSR and they were extremely nice and apologetic. Didn't argue the issue at all.

    Beeger 8/6/09 1:07PM

  • In the past year, T-Mobile has vastly increased their customer service care. They have solved a great number of my issues, or directed me to the proper routes to do so. They are always extremely helpful with Blackberry support, and very friendly.

    gpia7r 8/5/09 1:57PM

  • Very good customer service, I spoke to a representative very fast. Answered all my questions.

    Anonymous 8/3/09 3:04PM

  • Top notch customer care. I had an issue with my Blackberry not allowing me to receive MMS. They were able to fix the problem and even get me a new SIM at a store. The store professional was exceptional as well in Fort Lee, NJ.

    Anonymous 8/3/09 8:53AM

  • They were very helpful and gave me all the information i needed. :D

    Anonymous 7/20/09 9:22AM

  • Tmobile will support any phone used on its network to a minimum. I enjoy my T-Mobile svc and currently have both a regular account for myself and a flex acct for my 13 year old son it works out great. I chose the monthly plan instead of the contracted one since I already had an old phone. I bought my SIM card and my son gets to use the phone just like a reg plan. Whats the best part is that if he does not have the 48.57 due at the start of the cycle the phone turns off(since he may have been grounded or missed some of his allowence money because he did not do his chores) so after about a week with the phone off he doesnt pay the 48.57 but the amount that is due for the remainder of the cycle only 3 weeks of svc which is about 35. The bill has to be pd at the beginning of the cycle or it turns off so I never have to worry about him going over min or high bills. They wont let you do payment arrangments on flex. Great way to teach responsibility and make him do his chores lol

    Anonymous 5/18/09 10:53AM



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