T-Mobile Positive Customer Service Ratings - page 2

I tried to add my wife to my account and get on the 55+ plan. Got a Filipino customer call center who, couldn't use English, had to spell everything to her. Kept putting me on hold, started over several times. 40 minutes later and still not right. Finally called 611. This time I got a very nice lady who spoke English, knew what she was doing. Got the job done quickly. Long store... First person, worthless. Second person, awesome. TMobile, move your call center back to the USA and quit this other country bull sh@#.

First let me say I am considered a Senior. Well I have had several concerns with my Phone. Everytime I presented the problem.The manager Isaiah is so kind knowledgeable patient. His leadership is seen in The who was just as helpful. West End T-Mobile keep being awesome. Thank You Ms. Sharon

How did we become the richest cheapest country
You do not want them to live here, but yet you will hire them to do shi&@ty work
I absolutely hate T-Mobile
Switching to a phone app as soon as I can dump this crap!

I have been calling tmobile for an item that I returned. Had to call again today and a very nice gentleman Mr David answered the phone and informed me of information that was never told to me. He explained in details. Of course I didn't here it from the other people that I spoke with. By surprise I was confused because I wasn't informed. He was nice enough to transfer me to a supervisor Mrs Taylor and she was awesome. Between the both of them I was highly satisfied and happy when I hung up the phone. I really appreciate their service and the way they handled my problem was above and beyond. Thank again to the both of them.If I could rate them Between 1-10 they would be an 11?

I spoke to a lady named Gabriela or Gabriel in tech support out of Atlanta, Georgia. She did an outstanding job explaining to me why I was having so much trouble with my Wi-Fi and new internet device. She was very knowledgeable and by far the best representative I have spoke with through T-Mobile ever. She deserves a five-star. I know she's originally from Tallahassee, Florida. T-Mobile is very lucky to have such a very knowledgeable and educated employee. I hopebthis comment reaches her. T-Mobile is lucky to have somebody like her and technical support. Too bad you don't have more employees like her she needs to be recognized for such great work she does on a daily basis.

You have a Great employees in Alfonsi Mg at your 1059 Silas Dean Hwy store in Weathersfield Ct. You have a court is prompt nice individual repping you all

On Feb.11,2022 I'm walk into the T Mobile store on Hwy 60 in Lake Wales, Fl and received the Best Customer Service I've ever had in my years with T Mobile/ Sprint. Thanks so Much Jannay and Keiron!

T mobile representative name Durrell was really helpful , responsible and honest , he call me 3 times to make sure everything is ok on January 30 2022. I'm glad to be with T mobile since 2001. Thank you Durrell

Great store on Coastal highway Rehoboth DE 19971. Dany, Berny, Anthony are great people, super professional and brilliant at their jobs.

The store by me in Escondido is very clean and the staff greats you as you walk in the door but does not hover as you shop. The staff was very knowlegable and helped me with my issue fast.

Very satisfied T-Mobile customer, been with the company for 17 plus years. Excellent service. Very friendly staff always on the phone, they always thank me for being a part of their team always. I highly recommend them to my family and friends. Excellent service when I travel anywhere, even other countries. I love me some T-Mobile, 17 years is proof in the pudding Sheila Bryant, ❤️?

Layla at the Redwood City store in California went out of her way in setting up a new phone for our son. Very pleasant did not rush us and did it with a great smile. Very professional and knowledgeable.

T mobile at grand place in holly springs see Chandler. He rocks. Most helpful service customer service employee I have met. He can multitask several customers at one time. He also goes above and beyond to get answers, work out kinks and provide the best customer service. He is a real asset to t mobile.

I dropped my phone and the screen shattered also leaving my screen unresponsive to the touch. I took a visit to T-mobile as usual in hopes of finding Jailene there. Jailene has always had exceptional service skills while working fast and efficiently. I was out of t mobile with my upgraded iPhone 13 and some accessories within the hour. Hands down always the best place to come and if you're looking for someone to guide you in your cell phone services- ask Jailene. (The store on 47th and Pulaski)

My first day experience with Tmobile has been surprisingly positive, from the salesman to customerservice. They taught this old dog some new tricks, it just took longer.

I spoke with Rich, ID #139067, today who was very professional, courteous, and knowledgeable. My problem was quickly understood and began to be fixed immediately. Even though the entire problem could not be fixed by Rich, I got some specific advice about how to get it fixed quickly on another site. Rich is a great representative for your company!

I had a great experience.Sonny was a great help with all my needs. Very friendly outgoing professional. He was knowledgeable of products and available plans for me. I'm very pleased with this individual performance in the customer service field. Sonny made the experience most enjoyable. Give this man a raise.

I just want T-MOBILE Corporate to know that I wasn't happy what I went through with your call center in Philippine. I called 5X regarding my bill issues I even talk 2 supervisor to investigate the recorded call but they never called me back what was the result of the investigation. Today I called again regarding my bill issues finally I talk to a woman name RENEE ID# 13254985 who is compassionate and helpful. She did above and beyond to help me solve my issues. I WOULD LIKE T-MOBILE TO RECOGNIZE HER because you have a woman a company would be PROUD TO HAVE! I do not write a review if it is not worth of my time but RENEE ID 13254985 DESERVE IT! I hope T-Mobile corporate recognize her bc she is a Gem in your company and your team!
Costumer:
Mirabelle Lopez

Upgraded two IPhone XR's on Tuesday, August 25, 2021. I did business with this number store 32 and they are located in Sterling Virginia.
The personnel were extremely helpful knowledgeable professional. Made the upgrade very smooth. Would like to give the store and it's employees five stars

I had an amazing customer service experience with Lemuel with T-mobile message service. He corrected the error, credited my account and went above and beyond kindness.
Quote-" It has been my pleasure messaging to you today. And before I let you go, if you haven't heard this today, I just want to remind you that you are loved, you are amazing, and you are stronger than you think. Always remember that. :) Again, this is Lemuel, your Messaging Expert. Have a great day ahead and keep safe always! ❤️

Our goal is to create an experience that you want to tell your friends and family about. Based on your time spent with me today I hope I have provided you 100% satisfaction.

I would like to comment on my previous experience with T- Mobile. First of all I must say that CJ was a pleasure and helpful to me concerning my recent experience. I Highly recommend T-Mobile for meeting my expectations!

Hello,
Blessings to you all.
I want to personally thanks to ERICK SANCHEZ a sales employee at the Gulfgate location in Houston Texas. Erick is a person that every customer would hope for. Why?
1 - He is super friendly with smiles as he greeted me outside the store.
2 - He is very knowledgeable about the product in my case was note 5 & My cell was just acting up but with his professionalism. He solved my problem.
3 - He has an amazing patience to explaining to me who is not an gadget person and over all he made me feel very special.
4 - This young man is very polite and gentle and full of knowledge and master at customer service. I really appreciate ERICK SANCHEZ.
5 - I highly recommend ERICK SANCHEZ to everyone in Houston area even you have to drive an hour to get there. He really is that good.
5 - I WANT TO GIVE ERICK SANCHEZ A HIGH COMMENDATION AND I HOPE T-MOBILE LEADERS RECOGNIZE HIM AND PROMOTE HIM .
HE WILL NOT DISAPPOINT T-MOBILE.

THANK YOU SO MUCH,

LINDA W

Deborah Ingram representative from Augusta,Ga was awesome for one when I went to the t-mobile in North Augusta,SC one of the associate didn't tell me the truth about something that I had asked. Then I decided to call T-mobile she was so nice and very professional. She answered all my questions and she was so very patient. I was even thinking about changing my service after being with t-mobile for 15 years but since I talked to her I am still a customer here and I am not going to change my service. Thanks again. Deborah Ingram.

Hello
Thank you for hiring an employee like Alvaro, at the 5th Ave T-Mobile store in San Diego CA. I visited to take care of storage challenges on my Samsung Edge 6 plus. Not only did Alvaro find the mysterious source of my problem, he answered all my questions about the situation and the phone. His brilliant product knowledge, interest,and attentiveness impresses me. How reassuring to know T-Mobile employs specialist customer service representatives like Alvaro.

Store 8441 provide me with an outstanding service,manager has so much knowledge about the product she goes beyond customer service,Megan and the manager r team player they go beyond to make customer happy.....besides all the challenge my phone gave her she fixed the problem..promote this employees...as I waited seen a lot of people with phone problem and they went beyond to help the customers...my favorite store 8441 thanks