TCF Bank Customer Service

Why are they closing the bank on 43 and blue star hwy in south haven, MI it's to hard to get a parking spot in down town. The down town one should be closed. If you close the other one I will take my banking else where.

Tcf is a horrible bank, don't bank here, banking is a game to them

Scammers took over $12400 from our account. I am 84, my husband is a veteran with two prosthetic legs.

TCF has pushed our case aside for 5 months now.

Customer Service continues to say they are working on it after an hour on hold.

Today, an executive was to call before noon. No phone call came.

Please advise what we should do next.

Found the staff at the Arvada Colorado branch to be incompetent and indifferent. They have no idea or interest in customer service. Avoid.

I received a survey for TCF so I answered it honestly regarding what I felt was valid complaints. The next time we tried to complete a routine transaction, the bank manager refused to complete our transaction out of retaliation. She actually said that she could choose to do the transaction but she chose not to, no reason needed. This is disgusting business practices and I would be ashamed to represent such a business. We are separating from TCF asap.

This is against the whole teller department on cicero, Illinois in Chicago. I wanted a new pin number so I went to the teller on cicero, Illinois. First of all the young lady acted as if like she could not speak loud. As she was talking she head her head leaning down. So I told her I need a new pin code.she say she sent of for the pin when I ask her.it have now been over two week since I sent for the pin. I went back to the teller yesterday the lady that called herself try to help me did not have a clue to how to look up my information she did not ask for a I.D . She ask me what date was it that I ask for a new pin. I told her 9/14/2020. She said it only been 7 Day. Then I said it been over two week. Then she said call the customer service line she was latina and I'm black. I hop she wasn't decriminating. I need help.to get a pin

I have been trying for 2 weeks to get a payoff mod my loan. 2 hours on the phone and I get hung up on. I got someone requested a payoff last week and no payoff shows up!!

8 years I have been a creditable & loyal customer of Tcf Bank, Edina at the local branch now at the 50th Street location,. Yesterday I went there to wire money to Florida for the closing on my new home ... an upscale condo in Naples, FL ... the biggest & most important transaction of my life. When asking to speak to a Manager I was told to sit down where I was left unattended for over 20 minutes while all 5 tellers continued to wait on incoming customers! Finally I rejoined the line & when I approached was told the manager was in fact one of those 5 tellers and he was currently talking to another customer and that she would get to it & reach out to him'when she had time!!" Eventually he came over & signaled me to follow as he headed to a private office with me following and his demeanor was rude and unaccommodating! He got the job done but what was to be a triumph was in fact a very bad experience!!! A big dissappointment & a disgrace for Tcf Bank! My name is Leslie Sargent and the date was August 21, 2020.

I have had TCF for 2 weeks
Not impressed. After reading reviews im finding another bank. Fyi Tcf your format stinks
Sorry

The worst! I was o hold for 45 min, then dropped. Called back on hold for over 40 min, then dropped. I am so frustrated a need a document to close escrow and cannot re!ach ANYONE there~ I will never use this bank again

This back is pathetic. Lies about standing behind purchases using visa debit cards. They dont at all! All excuses. They also merged with a Chemical bank. There on line banking has gone down toliet! Now i have to wait 4 days for my paycheck to clear and funds available, even though it shows posted....not pending. When all this clears, im pulling all the money out of my 3 accounts and going to a different bank, thats reliable. Done loosing money at TCF!

This bank needs to retrain it's tellers in customer service. Racism, ignorance, and laziness are common employee traits.. You are holding OUR money; there is very clearly some misplaced ownership going on. If taking legal action wasn't so costly for the average American, I doubt this institution would still be in business. Customers are better off using another bank.

Horrible customer service and very rude go Mr G. Talk to seniors like they're animals and sent a letter that looks like my 3 year old granddaughter typed it very unprofessional letter and no signature or contact information

You locked my account. I missed my plane to get to my sick mothers bedside. Im driving in heavy rain from Minneapolis, MN to Kansas City Missouri. The least you do is authorize so that I can fill my gas tank. If My mothers dies before I get to Kansas City Missouri i willgo to every news channel in the Minneapolis MN area and tell them what your bank has done. I called in several hours ago when I found out my account was locked and received absolutly NO help.

Does anyone really check what is posted on TCFs facebook page? Please take the time to read all the unhappy comments there. It is very obvious that I am not the only frustrated and unhappy customer. I've been with TCF a very long time. We switched to TCF back when they took over where Bank of America had been, in the Jewel/Osco stores here in Illinois. I have been happy with the bank and still am, but am not happy with this new digital banking and it has cause me a lot of worry and concern about my money. Please take the time to read the posts there. The responses by TCF and Chris look like they are a computer generated response, not like from a human being. This new banking site is literally a nightmare and near impossible to get help from customer service as they too seem clueless. Their hands are tied as they are just the front line people who deal with customers. I honestly don't think they know who to turn to, to get things resolved.

Getting up set with new manager

Ready to shop somewhere else

For better service with banking.

Can't stand bulling that what it

Feels like dealing with her

Sorry not acceptable. !!!!

Ecorse rd Taylor mi

Over getting paper work copys

Your loss I will take the 62 thousand

Plus else where and since I'm signed

Up for oil on my land to start

Drilling soon that will go to

Over once a year paper work

That you want to charge me fifty

Dollars for my number

Bellevile michigan branch does not wait on drive thru people u cant even get an il be with u in a minute!! Moving to differnt bank AWFUL CUSTOMER SERVICE

I just opened 2 account with u and u have no 24 hour customer service ppl to talk too. I knew u guys weren't the greatest but now I know u guys really do suck u better fix this BC this is the worst customer service in my life!!!

i recently lost my debit card so i sent a notarized letter to a tcf manager at 26 madison st in chicago and i still havent got a response,debit card or access to my money when will i see results? i live in columbus ohio not chicago. and i cant just walk into a tcf branch to talk to anyone. sincerely krista romano frye

Vultures. I opened two accounts and never bounced a check or had any problems. One acct was for my teen who withdrew money from a drive thru ATM, put her card in the arm rest and a girl who was riding with her and friends to a party saw her put in her PIN & stole the card. I noticed one night while checking balances that my teen had $1800 in her account called the bank right away. Long story short, TCF allowed someone to deposit an out of state bogus check in my teens acct then allowed 2 ATM withdrawal on the check before it cleared $700 worth. I was told it was a service to me as a customer but they collected a hefty fee for the transaction. Now we are stuck paying it off...good lesson for teen and I, but bad bank practices leave unsuspecting customers vunerable to this type of stuff.

Worst bank ever. They have a license to steal money and they do a good job at that. Their customer service are like robots. Sorry cant help you or Im trying to help you but there is nothing I can do. Is all you get. Ask to speak to someone else they won't let you. The reason they offer free checking is because they rob you of your money and always have a good excuse. DO NOT BANK HERE. WORST EVER.

I am currently out of town and will be forced to sleep on the street for 2 nights, courtesy of TCF Bank, until the 7 day hold they put on my deposit for housing money clears. Their rationalization for putting it on a 7 day hold was that I overdrew my account before - so not only do they gouge you with a 37 dollar fee for an overdraft, but they also have the condescending attitude to withold your funds that have already cleared the check writer's bank. The person who helped me on the phone was kind and courteous, while hiding behind bank policy to politely explain the situation. TCF Bank does not value its customers or any sense of common human decency - bank with anyone but TCF.

The new Saturday hours at Cub Foods Buffalo TCF Bank are not convenient. I have been a TCF for 18 years and the reason I joined was for the extended days/hours. Please change them back to 9:00am. I also want to mention that several other people were waiting for it to open up. Clearly not customer focused. Thank you!

So i called customer care because i recently discovered that a account was opened by my now ex husband while i was deployed and it has been placed in collections for $250.00. I called to find out what type of identification or signatures are used to open an account and add me to an account while deployed and also how it would be placed on my credit without me ever putting my personal information on the account. I was told he he had or has any type of deployment documentation that a spouse can be added all that is needed is that documentation and a paper proving relationship. This is not a good policy and is now affecting my career with the military. I dont recommend this bank at all for any military personnel. DONT DO IT. Because now do to their loose policies i have to now pay money i never owed to a bank i never was a account holder with. VERY UNHAPPY

Horrible experience today...12 customers in line... one counter help. Would hope they fix this problem....

Like to leave a comment about a few of your employees at the bank at Milwaukee and Sawyer in Chicago Illinois supervisor and manager and your tellers at that particular branch the young man's a supervisor and a woman the manager and two women tellers one younger one older just like to say they are very nice people the supervisor manager of very intelligent very friendly the bank tellers were very friendly very Cooperative I would you a large sum of money from my account to make some much-needed repairs on my home and may need this help again very soon and some more work and I just like to say they were very helpful very kind it made it very easy for me I'm sorry I can't remember their names I can describe them for you but I would like to commend them and I would like you to let them know a pleasant and easy that made that for me so please command the nice man who was the supervisor the bank manager and let her know that she is great tellers there it was a pleasure doing business with him and maybe doing it again very soon so please let them know thank you very much my name is Dominic Mancini you can reach me for follow up to my comments if u wish so thank u again and thank these employees

FURIOUS CUSTOMER MADE HAPPY (STILL Ticked by it all, but want to credit an OUTSTANDING Customer Service rep, Yilda, for truly helping). I have been with TCF Bank for over a decade and recently had an incident where I was charged **HUNDREDS** of dollars in overdraft fees when I had money in the bank. I normally don't work with checks anymore, but deposited one around 2p. I had some other money in that account when I deposited it. I asked the teller how long it would take to clear and was told "The money is available immediately." I used my bank card repeatedly for 5 DAYS without a problem, recording everything in my bank book, when suddenly it was declined.

That's when I learned I was hundreds in the negative from overdraft fees -- but there should've been several hundred dollars in the account! I spoke with two different Customer "Service" reps. They were rude and nasty to me and refused to help sort this out. The second one, whose name was Heather, had the audacity to tell me "IT WAS MY RESPONSIBILITY TO CHECK MY ACCOUNT ONLINE EVERY DAY -- recording on paper in my check book isn't good enough anymore 'in this day in age' -- and since I wasn't responsible enough to properly manage my finances, there was nothing she or the bank would do to help me." She said regardless of what the teller told me, it was "my fault" for not checking my account daily and if I had been 'responsible enough' to do so, I wouldn't be in this mess.

When I questioned WHY the bank would allow me to use my bank card for nearly a week and go *HUNDREDS* of dollars negative with overdraft fees before declining it ... they should've declined it right away to alert me something was amiss ... I was told it was because my account was "In Good Standing" and so the bank would allow me to 'overdraft' until it reached a degree they thought I couldn't/wouldn't pay the fees -- and all the fees were MY responsibility.

ARE YOU KIDDING ME? I drive a lot for work and was getting numerous overdraft fees each day when I stopped at a gas station for coffee and a doughnut and later bought lunch and/or stopped for a water. Many of my purchases were under $5 -- with $37 tacked on for 'overdraft' which unknowingly put me deeper and deeper in the negative.

Both Heather and the other 'Service' person refused to allow me to speak to a Supervisor or someone - anyone - over them or give me info to contact Corporate directly. I was informed by these 'Service' reps that "This is not a Corporate Concern" and would not be given any contact info.

I was told that the only way I could possibly get this resolved is that I needed to go back to the same bank where I deposited the check, speak to that bank manager in front of the teller who told me the funds were available and it would be up to the manager's discretion.

THAT PARTICULAR BANK IS OVER AN HOUR AWAY FROM ME! That did not matter to your Customer "Service" people. (I want to note that I DID go to that particular bank to speak with the manager after the fact so this doesn't happen to anyone else -- and two different tellers at that bank REFUSED to allow me to speak to the manager directly. I was told I could only "tell them" what the issue was and they would pass it on to management. What in the world is THAT??? Short of becoming some crazy, screaming, melt-down lady who'd be hauled off by security anyway -- I was completely stonewalled from speaking to management at this bank. It is located on Miller Park Way in Milwaukee, WI. I suggest you look into the poor service and "covering" for each other they've got going on there)

I was seeing red! After being with this bank for so many years, I was pulling out my money and direct deposits and going elsewhere.

But not before I spoke directly to someone at Corporate. This is ridiculous and I shouldn't be chastised by a young adult for being "irresponsible" when it was the bank that made the mistake. And, as a business-minded person, this is something Corporate SHOULD want to know about because if it is a repeated problem, they need to address it.

It seems to be that some of your young people on the 'front line' of your business are not only stonewalling customers and preventing them from speaking to management or higher ... they are effectively shielding those higher up from knowing what a poor job they and their co-workers are doing by not only not helping, but also ridiculing older customers for not being "in this day in age." I'm sorry, but I'm not stupid ... I simply don't have TIME to check my account daily -- especially when I know how much should be in there.

I wanted a direct line to someone in Corporate to express this situation, couldn't find one and called the 800 number back to get a Corporate number.

On this third call I was greeted with a very happy and cheerful voice, but I was still LIVID and said: "I know my anger has nothing to do with you directly, but before I even deal with you ... What is your name? I've had it! I'm taking names!"

She was very sweet, very understanding and provided 110% PERFECT Customer Service. It took about 45 minutes to get everything straightened out, but she was so level-headed and professional and yet very nice at the same time -- and sometimes she'd have to put me on hold for a bit, but that was okay. She'd say: "Let me go talk to a Supervisor"... I'd be on hold for a bit, then she'd come back and say: "Do you mind if I put you on hold again? I'm really sorry about it, but the Supervisors can't really tell me anything. I need to go a little higher up, so your hold time might be a little longer." I was okay with all the time on hold because she was Honestly trying to help me resolve this.

What I had going on was REALLY a mess. I had originally given the check to the teller right before 2p -- so technically the 'funds were immediately available' -- but the transaction didn't process into the system until AFTER 2p, which put it into the next day and while technically it was a Corporate/Payroll check -- it had been written out on a personal account with the company's name on the top, so there were different 'standards' than Corporate checks as to when funds are available.

In all of this, I want to say that Yilda R from the Chicago Call Center really took the time to help me sort this out and gave 200% Customer Service. She was very nice, polite and professional and empathized with my frustration (VERY Important with Customer Service). Her efforts of going above and beyond need to be recognized and applauded by the entire TCF Bank organization. I was ready to close my account and sue you for this debacle. Not only the needless overdraft fees, but I ended up stranded with only my TCF Bank card and couldn't access any money! It was all 'gone'! Then having to deal with Rude, Condescending b-tches to boot...

If I had not come across Yilda R and her caring Professionalism -- I would not still be a TCF customer today. I GUARANTEE you have kept other customers because of her as well.

I certainly hope that she is acknowledged at a Corporate level for her level of service. All employees need to emulate her Professionalism. She is Outstanding.