TalkTalk Customer Service

User Reviews, Ratings and Comments

TalkTalk customer service is ranked #838 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.00 out of a possible 200 based upon 13 ratings. This score rates TalkTalk customer service and customer support as Terrible.

NEGATIVE Comments

13 Negative Comments out of 13 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 13 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • TalkTalk

    Customer Service Scoreboard

    • 23.00 Overall Rating
      (out of 200 possible)
    • 13 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 2.3 Reachability
    • 1.5 Cancellation
    • 4.0 Friendliness
    • 2.3 Product Knowledge

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Posted by Anonymous


Firstly if I could give 0 stars I would the only redeeming factor of this company is a man I spoke to on 08000491402 at 1418 Tuesday 5th of September postcode KY129QT (incase talk talk read this review)
I am a 21 year old with autism and struggling with social situations and my carer usually deals with things like this for me but when I decided to call talk talk today as I had sold my property back in April of this year i attempted to cancelled my account I phoned on 3 occasions to have this done and on the second last time I paid 138.46£ and that was to close my account. This was in may. My credit score had been ruined as they failed to tell me about another payment that had to be made (which I didn't find out until later on the last call) so as I phone today on +443451720088 here I spoke to a woman called Sara I think at1404, was the rudest most unhelpful and hostile person I have ever spoken to on a customer service line for any company, refused to let me speak to someone else/manager Inpplied I was a lair and said that my account wasn't closed (which was confirmed but the second man that it was) and I hadn't paid what I needed to pay. - an additional charge that wasn't explained on the original call of the 138.46£ payment. Because of Sara I will never use or recommd talk talk to anyone ever again.which is a shame as the man who did help me was the loveliest and most helpful person ever and was very patient as at this point I was upset and crying. I accept my wrong doings as I swore but this was after the abuse I had already received over the phone that got me to that point. I'll not be back.

Posted by Maverick


Navigating the TalkTalk Tangle: A Grand Adventure at 80!

So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!

Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.

The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.

Now, let's talk customer service - or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.

To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.

Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic - annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.

As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.

Posted by Ray


The WORST company I have ever had the misfortune to deal with, cowboys would be ashamed but NOT talktalk, the company from hell run by CEO Tristia Harrison, incompetent, clueless and couldn't care less, they left me months with crap collection, made me wait weeks for an engineer who never turned up, ON TOP instead of Compensating me like they were supposed to they ACTUALLY PENALISED ME, incredible but true, they have been named again and again by Ofcom as "The WORST provider in UK"but you still have to experience it yourself to realise just how VILE this company is, talktalk and its CEO have no shame, their incompetence is only surpassed by their callousness, AVOID LIKE THE PLAGUE.

Posted by Chris


I had never had to phone their customer service on the 4 years I was with them, but I've been trying to cancel my broadband due to moving house. First time phoned 6 weeks ago. After a frustrating conversation, I thought I had cancelled. Until I realised I had been charged again and my account online was still active. I was on the phone for 1 h next time, passed on to "the right department" 5 times. Obviously, each time having to explain and repeat the security answers. Finally, they raised it to a supervisor as they could not click cancel because the key was grey. True or maybe blocked by something done on my first phone call, I don't know. I don't even know if my contract has been terminated. I can't cancel my direct debit as then I'd be at fault. Meanwhile, I'll have to waste another hour in 4 days time to confirm a cancellation I thought was processed a few weeks ago, possibly be charged for something I don't use until my contract runs out in June.

Posted by Ramzy


The most despicable company you are ever likely to encounter, this company is always claiming that they prioritise vulnerable customers, what a sick joke, I am with a heart problem, they left me for months with crap connection, made me wait weeks for an engineer who never bothered to turnup, not only that, they penalised me for it, they stole £60 from me, you couldn't make it up, ceo office is a joke, an emplyee there who emailed that she would look into it, did nothing, ignored all my calls, instead of helping me she crapped on me, it is the company from hell, if they treat vulnerable people like this then god help the healthy ones, year after year they were namde by ofcom as the worst provider in the uk, they have an utterly useless CEO Tristia Harrison who is laughing all the way to the bank, the customers get screwed.

Posted by Anonymous


If I am busy on the house phone and I receive a voice mail. I listen to it. The conversation I had with the person I was busy with talking, all repeats. The conversation I had has all recorded and comes as a voicemail. Why does this happen.


Reply soon as possible please

Posted by mac the knife


Hopeless. Had a series of obvious overseas scam calls following TALTALK hacking. then managed to speak to someone - a joke. just had a call from someone alleging to be TalkTalk technical support. Did not believe this but was given a number to call back to verify. also did a 1471 return call. This gives an 020 number and when called get same message as on the 0870 number. useless No way to verify caller and no way to get back to them , a seamless loop. then had a text message to say tried to call me but unable to speak to me !!!, if they do not hear from me in 10 days will assume fault is resolved. what a set of idiots . I have been advised to try BT infinity and so that's where I will be going as soon as/

Posted by keith


My phone has not been working for nearly three weeks, despite numerous reports, not as good a service as I expected.

Posted by Anonymous


i spent a small fortune trying to get the help line.And had to give up trying. this
was on Saturday evening. THEY would NOT
ANSWER.,-I wanted help with my new router.

Posted by Anonymous


This service is absolutely useless.No woder people are leaving.I needed an operator -soory , no humans available.

Posted by h21432


have had broadband problems from day one. now nearly at the end of my 2 year contract. can't wait. now to add insult to injury. i have been charged for an engineer's visit after being told that i definetly would not. i have been cut off on many occassions because i want to make a complaint

Posted by sandbanks9


INTERMITTENT LINE PROBLEMS, BROADBAND CONSTANTLY DROPPING OUT, WHEN I TOLD THEM MOVING TO ANOTHER PROVIDER AFTER 18 MONTHS WITH THEM PHONE CUT OFF FOR 4 DAYS - KEPT ME ON MOBILE FOR 1 1/2 HOURS TRYING TO GET THEM TO SORT IT OUT - (EVEN THOUGH EXPLAINING HAVE TERMINALLY ILL PARTNER NEEDING HOSPITAL/DOCTOR/DISTRICT NURSE CONTACT AND NO PHONE IN OUR HAMLET. FINAL INSULT TOOK £99.99 OUT WITH MONTHLY DIRECT DEBIT FOR "ENGINEER" SENT TO FIX PROBLEMS!!!!!!!
DO NOT GO WITH THIS COMPANY THEY ARE THE WORST PEOPLE I HAVE EVER DEALT WITH IN MY 66 YEARS!!!!!

Posted by Jetroid


Horrible service; they only slightly improved the problem. I was switched many many times. They weren't nasty though, and were quite sympathetic.

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Contact Information
Customer Service (Ireland)
1800 944 861
Customer Service (UK)
0870 444 1820
Technical Support
0870 087 8777

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