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Target

Customer Service Ratings and Comments

Target is ranked #114 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.71 out of a possible 200. This score rates Target customer service and customer support as Disappointing.

NEGATIVE Comments

48 Negative Comments out of 54 Total Comments is 88.89%.

POSITIVE Comments

6 Positive Comments out of 54 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • I want to complain about a situation that occurred on January 31st 2010 around 700pm at the Gandy location. I picked up a pair of black flats that were on the 75% off rack. There was no price on the shoe so i asked one of the sales associates. After the sales associate returned with the shoes, i was told the price after discount was $4.98.While waiting for the cashier to ring up the shoes, they wouldn't scan. After calling the shoe department and describing the shoe, there was one of the workers who came to the front to see the shoes. She then stated that particular shoe was not for sale. There was one of the assistant managers present after i questioned why the shoe was on the shelf if it wasn't for sale. She approached and informed me that she couldn't sell me that particular shoe because it was no longer for sale. She stated "we are gonna have to give these to the good will stores, but we cant sell them to you." I explained that there were several pairs of that same shoe on the 75% off rack. I asked for the shift manager at that time who explained to me the same thing. I don't understand why as consumers we are told that shoes are not for sale if several pairs of the same shoes are on the shelf. They were literally taken out of my hands and explained it was a "safety" issue. My concern is why risk giving the shoes to a stranger. Safety was not the concern in my opinion. What ever happened to the customer is always right? I feel someone should have tried to accommodate my request for the shoes. I will make it my goal to spread the word about how that Target location treats its customers.

    dpeterson 2/1/10 1:41PM

  • On Dec. 20th I got a raincheck for a RCA 15 6 LCD 15 6in Kitchen TV D Item #008050352

    I was told this TV would be arriving and to check weekly ---- My daughter and I checked several times a week. No TV and now no extension on the rain check.

    Shame on you - was this just a come on to get people back into the store --- I am really disappointed - I thought Target would be above this type of tactic.

    Betty Lamppa

    Anonymous 2/1/10 8:11AM

  • As a former Target employee, in the very early days of the company, and involved in Target's first expansion outside Minnesota, I was always proud to have been part of their history and interested in their success. However, in the last five years or so, Target has made it clear that customer satisfaction pales in comparison to the goal of profitability. The primary complaint I hear is that Target ceases to carry moderately priced name brand merchandise in favor of higher priced items, forcing customers to go to Walmart for the brands they've always used. I have gone to Target many times to get specific items, only to find they are suddenly no longer carried, or they can only be purchased in large quantities. Your selection, particularly in groceries, is getting smaller and smaller, and your store brands, in many cases, don't compare to national brands, yet they have taken over shelf space. Clothing seems to be targeted to the 12-25 age group, but most of your loyal, long-term shoppers are Baby Boomers. Everyone - and I mean everyone - I talk to is unhappy with the direction Target is taking. Customer dissatisfaction and word of mouth is going to take its toll and I hate to see it happen.

    Deborahm5760 1/21/10 11:59AM

  • I purchased 2 long mirrors for the back of a door in the Newberry park store. It was POURING rain and I was at the other end of the parking lot. The mirros were to long for the avg. bag but when I asked if they (the mirrors) could be some what protected from the elements outside he refused. " we don't do that, we can sell you something but we won't wrap them even in these bags." I even asked if they had trash to protect the cardboard on the back of the mirrors (as soon as it gets wet the mirrors will break.) and he refused. I asked for the manager he said that he was so I sked for his supirior and his friend came over. None of these men had I.D. on their tags indicating so. The checker had been speaking in a high pich and bobbing his head like he was imataiting beeng from the getto near by (but he wasn't). He had spoken normal before the purcase, and when his friend came over he was speaking normal again.I tried to explain this rudeness and then his friend screeched "Excuse me?" Thats when I knew it was over. I had aleady gotten my money back and had to leave so humiliated by this rudeness. Went to Simi Valley bought the same thing, same price, and I didn't even ask, they wrapped it so carfully and were so kind. I just can't beleave the differance. No one at Target cares! This is what I found. I'm spreading the word. In this economy you must care for the comsumer becase they pay you bills. I already made a complaint to comsumer services. If I have to leave my town for what I need and my town dose not get the tax benifets thats sad. But I will not shop there my teenage son dosnt abuse me like that not even near. I willNEVER shop there again.

    embarassed and put out 1/20/10 9:57AM

  • I purchased a GPS unit for my wife for Christmas. We moved to a new state, so it was useful for a week or two, until it stopped working. I had bought the Target warranty so I didn't think it was a problem. I was told that since I hadn't saved the box, I couldn't return it to the store. Since the store still had a 90-day warranty, the additional warranty I purchased was useless. I would have to contact to manufacturer. The manufacturer said if I sent in the unit, at my expense, they would repair it.

    Huge waste of time and money. I will not be giving Target my business in the future.

    Dissapointed 1/13/10 6:42PM

  • I ordered a pair of maternity pants on line on November 15, 2009. Originally was to arrive between Dec 3 to Dec 21. Received an e-mail Dec. 23 saying wouldn't receive delivery unitl Feb 9, 2010. Now today I was notified I would be getting them at all. Not a good way to do business!!!!! I won't be using this site again.

    Anonymous 1/5/10 6:34PM

  • Very disappointed with my experience at your
    Target Tracy store. We're finding prices not
    accurately priced when on sale this is the
    last day of the sale & it scanned at the original price. After being brought to customer service & waiting feeling humilated
    in front of other customers because the clerk called to another clerk on the phone
    & said we had the wrong item after my husband showed them the ad Again they talked
    to the clerk he said we had the wrong item.
    I wanted to show them the shelf with the tag
    Now another person came up saying she was going to help us No name badge on she starting to work some breaks or something.
    I told her we had been waiting she told me
    she was trying to deal with my rudeness & trying to help me. I wanted nothing to do with her. She never put a name badge on the
    girl that helped me said she had just got back from lunch. I still don't think that
    that's right. Anyway I found out her name is
    Veronica. I'm wondering if this is Target
    policy of not putting sale prices in the computer. We had a problem down south while
    visiting our daughter management fixed the
    problem. Today they fix the problem after 1/2 hr. I want you to know the product DVD
    of Dancing with the Stars salsa it an exercise Dvd they were saying #1 was only on
    sale the tag was their for both. The original clerk had just removed the sign saying it was in the wrong spot. This whole
    experience was so wrong...

    angelsflite 1/2/10 4:50PM

  • Your Target store in Davenport, Iowa has no customer service whatsoever. The manager, Brad, Was completely unprofessional, unwilling to listen, uneducated on credit cards, and unwilling to get the return of a defective Christmas gift for my 7 year old girl who thought that present was the best ever. It as defective and a local store had the same product but they would not have that swtore send it here so I could get a video chair for my daughter. They said they could only give me a gift receipt. I told them i did not want a gift receipt and that i wanted what I paid for, so my daughter could get the Christmas present she wanted. Now I had to tell her Santa Claus could not fix it and had no more. She cried for an hour. I will never do business with your store again and will tell all my business associates to no longer do business with you either. My contacts range in the thousands and then the ripple effect of them telling their friends i hope puts you out of business as your associates are heartless, uneducated, unprofessional, rude, and over their head for the position they occupy. You need to do a better job of hiring as your manager of the Davenport store is not even close to being qualified to run a cash register let alone a store.

    Anonymous 12/27/09 1:47PM

  • I shopped at Target for years and the most consistent things are the helpful and friendly employees and the clean stores. That was true until Nov 24th 09 when a prescription was called into the Pharmacy, I received acall that I would have to call the Dr. and have him call again the clerk couldn't understand the Dr's name (even though I already have a script at Target) the office closed and I waited till after the Holiday. When I called the same clerk told me the script had been sitting there since 11/24/09, and in a snotty tone (2nd time) SAID WELL IT'S READY NOW! I thought I was at Kmart not Target.

    Pat Brown 12/21/09 4:56PM

  • On December 15, 2009, I ordered 2 digital cameras online. It stated the shipment would be free if it was over $50.00. In addition to that it stated that the promotion would end on the 21st but the merchandise would be delivered by Christmas. While placing my order I selected standard shipping which meant in 1 to 3 days I should have my merchandise. I checked the status of my order and found a delivery date of January 6st to January 21st. I called the customer service number and was not helped at all. I was told I could go into the store in case the cameras didn't arrive on time and purchase them. I was then told to get a refund on the ones I purchased on line. I requested several times to speak with a supervisor and the reply was she could not find one at this time. I asked if I could I was placed on hold as long as 10 minutes. Bottom line the customer service was worthless and Target's system is flawed. I would not shop with Target ever again.

    Anonymous 12/18/09 11:35PM

  • My first visit to Target today.
    Workers don't look happy. They make eye contact with you and don't say a word or just look away. Told a worker 'hi' as she was folding clothes, and she looked at me with a blank look and kept folding. I pretty much went all over the store, since it's my first time. Not one of Target's associates greeted or acknowledged me. Oh well, Target's loss. Word of mouth is your best bet to bring in more customers.

    Upset 12/15/09 1:28AM

  • The 800 customer service number takes you to New Delhi so you feel just like you're talking to Dell Technical Support!

    And if you're calling this number because you're already pissed then you will be extra pissed after taking to the New Delhians.



    Anonymous 12/11/09 3:44PM

  • I ordered something the first week in November. Then i waited, and waited.Called a couple of times and was assured it would ship. Now they tell me it will not ship until January1 I cancelled my order. What a lousy thing to do to a loyal customer just before Christmas. Now my grandson won't get what he asked me for . I'm more than disappointed

    Anonymous 12/11/09 11:51AM

  • WOW, and I thought it was just me that was UNHAPPY with the costumer service. I was not only rudly servied by one employee;it was two. They have no problem solving skill and have no idea how to handel a situation. I will NEVER again utilize Target to develope my photos. For one the customer servis sucks, picturs I chose did not print, picturs I did not chose printed and then to top it all off my recipt stated I purchest more then what I had selected....Rip Offs!!!!!!!!

    UNHAPPY 12/9/09 8:45PM

  • customer service sucks. i just need to reach a rep and ive been calling all these stupid numbers and im getting no where.

    bryant 12/9/09 4:51PM

  • I will NEVER use target.com again. I placed an order days before Thanksgiving and every 3 days since then I have received emails stating my order has been delayed. I attempted to cancel the order online, but since the order shows that it is in the shopping state, it can not be canceled online. It has been in the shippig state for weeks. I have called numerous times and even talked to a useless superviser Fannyj. No apparently can help me. I was told another department would contact within 48 hours. If you need something delivered within a month, DO NOT use TARGET.com. If you need to cancel an item because it was not delivered, DO NOT use TARGET.com. If you want a little customer service, DO NOT use TARGET.com. Better yet, JUST DO NOT USE TARGET.COM.

    Anonymous 12/8/09 6:48AM

  • I will not return to any Target stores ever. Had a problem was charged for an item that I did not have,I went to customer service and was there for 20 minutes when the manager and the security guard came back and said that everything I had was put in my bag I then told them they were incorrect because I did not have that item,so the security guard went to look at the tapes again and found out that the cashier had charged me twice for the same item,but still a problem the head cashier is stating 2 different sku# until she scanned the tickets and sure enough there was 2 different sku#'s on this one item. So after 30 minutes being accused of stealing I did get my money back but no apology for their behavior and their mistake

    Anonymous 12/7/09 7:01AM

  • I have tried and tried to get my return slips and I just got the run aroud
    I don't think I will order over the internet with target

    linda slagle 12/5/09 5:16PM

  • Ordered several items online. All but one has arrived. A gift certificate i need for this weekend. Thanks alot; target. AND no one to tell me how to deal with this. No way to track it either??

    touchyinupstate 12/3/09 3:55PM

  • The add for mindflex toy caught my daughter's eye and I have been looking ever since. By calling # offered on website today I was able to find two stores that might have it in stock. I have #phones to call. Called both stores. First CS person hung up on me when I asked about a rain check. The second CS person was kind and listened and stated that the toy could only be purchased online but no rainchecks offered because it wasn't in their ad.

    I am a little upset at Target currently for some shady business tactics. Showing Mindflex Game and then not having it on the shelves seems shady. Also I tried to purchase some shirts recently for my son that were marked down and when I got to the check out counter they were taken stating that they were defective. I feel that they were baits to get me to buy and taken because they were not scannable probably put back on the shelves for another sucker to try to buy. I think that I should have been able to purchase the shirts and I think that the routine was all to normal for the cashier who said the shirts were probably recalled. I have never heard of shirts being recalled. It really is frustrating to be decieved and it happens in the disguise of marketing.

    I also waited in the store for 15 minutes for a person to assist with household inventory items. It was frustrating when no one came. I went to the dressing room and talked with the nice people there who checked and mentioned that the store had some water leak and that there were 3 items in their inventory but no where to be found when I went to look again. The issues of waiting and inefficiency. Carts everywhere with items in them. I understand the water leaks threw everyone off but it seems that their should have been someone willing to look for the items and not one person cared to look. It was up to me who was at that point looking at a viable alternative.

    My husband really likes Target but I am not sold on their customer service.

    I am currently on hold with a third store CS representative who is trying to get me a rain check. She has asked me if I could wait on hold and I am willing to wait if someone is willing to help. The 198 store Customer Service Rep was very responsive (#3014830934)Ashley Hunter was very helpful and explained the process of getting a raincheck and how to place an item on hold once it is in stock and when to call to find out when an item is in stock. Thank you Ashley.

    Tammy 11/30/09 10:05AM

  • I have been a regular, long time customer but have been extremely disappointed with recent service. The most recent being one of the Black Friday specials. I visited the Bridgewater, NJ store on Friday morning, about 6:30 a.m. The line was extremely long and I wanted to purchase the Nikon camera for $88.00. I did not have time to wait. Then on Saturday, I went on line to see which stores may still have the camera in stock. I located one in Plainfield, NJ. The comment under the camera stated available. I immediately drove to the store, about 8:30 a.m. and I was told by the rude sales person that there were none left. I told her I went on line and it said "available". She gave me some story and offered to let me check myself. So, I did not get the camera. But, I noticed in todays Wallmart Circular, they have a similar deal. It appears that your customer service is getting worse. This is just the final situation as we have had a few others recently. As a consumer, I have choices and as of now, I will not be shopping at Target any longer. There are other competetive stores to shop. The personnel at the Plainfield store should be taught some skills in dealing with customers. I went out of my way to make a purchase and there was not even an apology. Thanks....

    Anonymous 11/29/09 8:16AM

  • I just went to buy a Christmas item that has been on display since halloween, I have gone weekly and they do not have it. Today I was told they "probably" won't get any. So I asked to buy the display. The clerk told me they don't sell displays. I asked to see the manager, she would not see me. When I went to customer service she was flirting with another employee. When I asked her if she would see me now, and explained i wanted to purchase a $50 item that was on display, she said "we throw away our displays at the end of the season", so Target would rather throw away a perfectly good display than sell it. I had a cart with $200 worth of items in it, I left it there - no more Christmas shopping at Target. In this economy, they are throwing perfectly good items away????

    Tina M 11/25/09 3:15PM

  • ME TOO! I too fell for the add on a Acer netbook for $199, went to the store hours after
    the add came out in the Sunday paper. With a
    smile, was told they didn't have them. Asked if they ever did? Asked if the other target
    had and was told yes, they have 5, left store and drove maybe 2 miles and was laughed at and told the store does this all the time, never had any. It is their habit to never check and when I asked if this is company policy got a big grin. I don't plan on doing much shopping at TARGET!!!!

    Anonymous 11/23/09 1:16PM

  • I just wanted to let you know I have crossed Target off my holiday shopping list. A Sunday newspaper ad featured an Acer mini laptop for $199. Before I ventured to the store, I called and spoke to electronics rep who said the store was already sold out.

    "This was just an ad to draw me into the store so that I would spend money on other items? There were only 2 or 3 laptops to begin with. It was just a come-on?" I asked.

    "Exaclty!" the store rep said and laughed.

    I will be laughing too! Along with my friends as we travel to to Wal-Mart, Meijer, Best Buy..............

    Anonymous 11/23/09 11:40AM

  • I purchased 2 portable DVD players and 2 - 3 yr extended service plans on those players. I have had a nightmare trying to get Target to honor the plans on DVD player #2. They honored it on the first one that quit, even when I told them it had water spilled on it once, they honored it. The 2nd player had nothing done that I knew of, and they are not calling me back, after talking to 6 different employees, no help or resolution yet. 2 of the employees were at the Target Headquarters.

    lyndi 11/10/09 12:51AM

  • I recently bought a Mission Desk from Target. With just everyday use, the wood on the front desk top pelled. i e mailed Target and told them but they never responded back and I know they got the mail because of an automatic reply. i guess they don't want anything but my money and no more of my business. I do demand performance from the products I purchase and I did not receive that from Target.

    ronbudro 10/26/09 8:44PM

  • Target-Arlington TX...My business check was declined by Certegy Co. (1-800-831-7764)at the checkout line. I was surprised because I have written many checks to Target on this account and have never had any returned checks for NSF. The clerk said they could not tell me why the transaction was declined and said to call Certegy for information. I called Certigy and they said the transaction never happened and therefor there had been a transmission problem on Targets end. She went on to say that all transactions with transmission problems show decline. HERES THE BEST PART...THE SOLUTION, ACCORDING TO CERTEGY, IS FOR ME TO CALL CERTEGY FROM THE CHECKOUT LINE AND HAND THE PHONE TO THE CLERK SO THEY CAN OK THE TRANSACTION. THE CUSTOMER IS NOW THE TECHNICAL DEPT. FOR TARGET. This, of course, is ridiculous. So I called Target. They said they can do nothing. Useless,Weak,Pathetic customer service. They turned down a valid check and lost that sale for no reason. Lost that revenue for no reason. The manager I spoke with at Target (Bionca) acknowledged the problem with Certegy and said that Target experiences thousands of problems with Certegy transactions every month and actually recommended me to a Wal-Mart located just down the road.

    Anonymous 10/26/09 4:13PM

  • I PURCHASE A 32 INCH MAGNAVOX TELEVISON FROM TARGETS. I USED THE TELEVISION FOR 5 MONTHS AND THE NEXT THING I KNOW IS THAT SCREEN TURNS COMPLETELY WHITE. I WAS INSTRUCTED BY MAGNAVOX TO RETURN THE T.V. TO TARGETS TO GET A PROOF OF PURCHASE. ALL THE REP HAD TO DO WAS SCAN THE BOX OF THE TELEVISION. I WAS MEET BY SOME RUDE ASS CASHIER THAT SAID "THE ESCALATION STOPS HERE" AND WOULD NOT FURTHER ASSIST ME. I WAS SOOOOO UPSET BECAUSE I FEEL LIKE I AM OUT OF $500.00 FOR NOTHING. YOUR CUSTOMER SERVICES IS BY FAR THE WORST I HAVE EVER SEEN. I AM A CUSTOMER SERVICE REP.I KNOW THAT THERE ARE WAYS TO DEAL WITH AN UNHAPPY CUSTOMER. TARGETS WILL NOT------------------- EVER GET A HARD EARNED DOLLAR OF MINES. THE CASHIER EVEN LIED AND SAID HE WAS THE MANAGER. WOW! DOES THE MANAGEMENT WEAR THE RED SHIRTS? HE EVEN LIED ABOUT GIVING US THE CORPERATE NUMBER. I HATE A LIAR!!!!!!!!!!!! I HATE TARGETS!!!!!!!!

    TARGETS IN DANVILLE VIRGINIA.

    kimrasheedqrasheed@yahoo.com 10/25/09 2:49PM

  • I went to Target in Savannah on the South side yesterday to return a defective infant swing and was met with the ultimate in poor customer service by the young man working there.
    I was not greeted at first , he never made eye contact with me ,hissed and sighed as if he was doing me a huge favour by doing his job.
    Then to try and find a store manager to complain to is nearly impossible. Shouldnt there be some kind of open door policy where customers such as myself can talk to a manager instead of being given the run around and it seems as if they actually didnt want to tell me who or where the store manager was.I have been a district retail manager for 19 years and this is the worst ive come across.

    vincent 10/8/09 9:24AM

  • I just returned from your target store in Timonium Maryland store 9901 to return three shirts that did not fit . I had removed the tags because I was sure that they would fit but I was wrong they were to big. When I returened the shirts Karen (time 3:45pm Saturday the 19th) was very scarstic and rude when she told me that I was irresponsible for not leaving the tags on the shrits and the excuse that I gave her jokingly was it was a man thing and she said it was not an excuse that I was just irresponsible. My wife and I shop Target because we think it's a step up from Wal-Mart but I will gladly shop at Wal-Mart if they are going to treat me respectfully. One question I do have do you train your people to be respectful of others? I always treat people the way I want to be treated no matter who they are.

    Regards : Bob Murray

    Bob 9/19/09 1:55PM

  • Their photo department is very unhelpful!

    Anonymous 9/3/09 11:18AM

  • Target Montgomery Ward building lot on 7th Street, Fort Worth, TX

    I have usually had fairly good service at This Target store. I have spent thousands of dollars at this Target store since it opened. My family has spent at least two hundred dollars this week alone.

    Earlier this week I was shopping at this Target and I had noticed the box fans on an endcap. Tonight I went to this Target just to purchase 2 of those box fans. When I got home one was cracked and broken. I returned it to the store about a half an hour after I purchased it. I didn't have my reciept with me. I offered the card that I had purchased the item on becuase that is what I have had to do in the past when returning something without a reciept. I was told that I could not use my card as a reciept. I told the manager and Tiffany that we could probably find the check out person that I had just purchased it from and she could tell that I had just bought these items about a half an hour ago. I was told that even if we could find the cashier it would not change their return "policy". I was told by the manager and Tiffany that I would have to show my drivers license(like a suspected shoplifter) and pay $2 more since the fan had been on sale at one time. I just wanted to switch out the fan for one that was not broken. I was very dissapointed and angry with what I felt was very poor customer service and poor customer service "policy". I had had a long day and wanted to use the fan that night. I just wanted to put a couple of fans in my windows tonight to enjoy one of the first cool evenings in quite some time. I didn't want to make a third trip tomorrow(with the reciept) just to return damaged merchandise that I had purchased.

    I am disapointed that Target feels that they must treat regular customers to be made to feel as if they are shoplifters and charge them even more money for an item that was purchased less than an hour earlier.

    I did go to my car and find the receipt in the car. My fan was exchaned. This return experience has left a sour feeling and I don't plan on shopping at Target any time soon.

    The manager and Tiffany should have let me find the cashier that I had purchased the fan from a half an hour earlier and just simply exchange my fan for one that was not broken.

    Anonymous 8/29/09 8:58PM

  • I purchased a gia ball while they had them instock and gave them for christmas presents, when they were actually used one was defective, but when I tried to return them they discontinued them and it was 1 day past there return policy date, they contacted the manufacturer and they were suppose to send a replacement, never received it.

    Shelade 8/28/09 2:07PM

  • I am very unhappy with my recent experience with Target online. I purchased a baby bed (online order only) that was damaged. It was a shower gift that several people had put in money toward. I returned it (as instructed) and asked for it to be exchanged. Instead, they issued a refund (which takes up to 10 business days to hit my bank account) and charged my credit card a 2nd time for the replacement. As a single mom living on a very tight budget, I can't float a duplicate charge.

    I talked to their reps in India several times, and couldn't get anyone who understood my concern. I've received several responses that they apologize, but my checking account is in danger of being overdrawn because of their bad service in this matter. In addition, my bank can't do anything for a few days until the charge "clears".

    I have always loved Target's in-store return policy, but do not intend to EVER buy from them on-line again. This has been an extremely bad experience.

    lel626 8/19/09 9:00PM

  • I have been a shopper at Target for 38 yrs, have had many problems with their attitudes and return policies, but it is close to my house and gave them many chances. They have blown their last chance with me and about 7 other couples, and I will let more people know of Targets dirty dealings for the rest of my life. Latest and last example: my daughter registered for her wedding @ Target last winter. She marked a boxed set of dishes/cups - she wanted 2 of them. She received 2 and 4 others (due to our guests not letting Target know they were bought for her.) So now my daughter and son in law end up with 6 boxes of very nice dishes, Target dishes, marked with Target on the box and all. Who needs 48 place settings so my daughter went to return 4. Guess what, since she only had two on the registry, they would only let her return 2. What is she to do, ask her guests for their credit cards so she can return the other two? How embarrassing that would be. I also tried returning them for her and only wanted credit because we were going to go and buy a vacuum (which they would have made $ because the vacuum was 2x's the amount of the dishes.) They would not allow me to without a receipt. Did they think we stole them? I have had it with Target, they have lost a lot of money with losing out on all the people who will not set foot in their stores. Maybe they should get better security so they can catch the real thief’s and then "us" the honest, hard working people could live our lives without being treated like criminals.

    racert80@charter.net 8/2/09 8:41PM

  • Phone customer service SUCKS... I got a discount card for 10% because I had a wedding registry, when I tried to use that online it gave me an error message so I called customer support- I have been on the phone an hour to some guy named marvin in India who cant understand english and wont transfer me to a manager.
    he agrees the discount should work but it doesnt? and after trying to place the order with him it still doesnt work!!
    still on hold..

    na 7/31/09 11:27AM

  • I purchsed a DVD on 7/26/09 not realizing that it was a blue ray DVD, also not knowing that it would not play in a normal DVD player. I tried to return it to get a regulaer DVD and I was told that it was non returnable due to the fact that it had been opened (bue ray was at the top of the video in probably 1/16th of an inch I can really see that. Needless to say they would not exchange the movie or give me any type of credit. So needless to say not only am I out the $30 buckaroos it cost me but the movie is somewhere in your store on West Main Street In Kalamazoo, Mchigan. I will never step foot in another Target Store or any other business owned by Target. Customer Service is not on your list of priorities, so I will take my business else where and you can be sure that I will let others know. It is nice to know in these economical times that your customers come last.

    Brenda Lago
    2305 Ashton Avenue
    Kalamazoo, MI 49004

    brendalago@yahoo.com 7/29/09 12:01PM

  • Horrible!!!
    What ever you do try not to shop with Target.com. The service sucks. Last year I ordered a Ninetindo DS for my daughter and it was left at the door for someone to steal, because target does not insure packages. Now I am told my package has been sitting in the UPS warehouse for quite some time and "I should go and pick it up". I've had it as I am sure most of you have. Fight to get a Walmart in your community so you don't have to experience Target's negligence!

    Anonymous 7/27/09 9:54AM

  • My grandaughter got a Schwinn bike for her b-day on 5/9/09. On 7/8/09 the brakes broke and failed. She was wearing a helmet, saving her from head injury, however she was none the less badly injured. I took the bike to the Target where it was purchased. I had no receipt but the bike still bore Target's barcode. The customer service representative didn't ask how my grandaughter was, or apologize-just "Where's your receipt" It got "ugly" I left the bike for repairs, however I will go back and get it today and seek legal counsel. I was given a phone number for customer service, a call center in New Delhi, India.Their question was "How can I help you? I spoke to four different CS representatives. Customer service is a joke-pleeeeese. I will not stand for this shoddy treatment. Angry grandmother

    Anonymous 7/10/09 7:23AM

  • Sawgrass Springs customer service dept. is the worst. I came in with the receipt for a skirt and they insisted numbers were off by one. Apparentently item was keyed in as a miscelaneous item and entered manually. Cashier must have entered a 6 for an 8 (easy to do) I was forced to drive an extra 20 miles to return the item at the Lauderhill store where I bought it because customer service at Sawgrass did not have the smarts or did not take the time to figure out the problem. They kept insiting I was wrong!!

    Anonymous 6/30/09 1:20PM

  • In Your Washington, Pa store today 6/10/09, I received the best customer service from Wendy Bowman. Due to this outstanding customer service I am a very happy Target shopper and will always shop Target.

    Anonymous 6/10/09 6:19PM

  • Hello
    I just came back home very upset after shopping at target in leesburg(703-777-8730)
    Among everthing else that I had I had the Loreal Hair color to purches.I did not know that the item did not have a bar code,so the cashier look at it and call the next cashier which was apperantly one of the supervoiser(Asian looking guy)and ask the item does not have a bar code.I did remember that approx. week or a little morethen that target had the two as a pack(saving items)and was very resonable price ,I said WOOO its one of the the two pack.The guy in that was apperantly the supervoiser said, will check. my cashier said do you want it or not.I said are you kidding me it must be one of the pack ofcourse I want it .Then she said you will wait here until he is done with his customers to check,she couldnot wait to send me away without ourchesing the item I do not why.I told her I cannot wait so I will go and check the price,I did bring the the other three singels ones that was in the shelf and give it to her(all of the singels had bar code in the bottom of the box,although the one I brought in first had no bar code)
    After she was done with scanning my item(loreal hair color)she hand me only one.I told her what happen the other one does not have bar code so this part of the two pack saving I should get the other one too.She turned her head and said no you won't get it,they probably forgot to have this item with the bar code.Unfortantley for her I am not stupid.Althought that was wrong,I didnot say anything but I did walked out of the store knowing that what just happen was not fair or nighter right.she did not do a good job serving me.I had to stand up in the line twice, I had to do my own price check and at the end she probably kept the item to harself.Techanicly I purches the pack and should have gotten the item.
    Item No=063010831 and was purshed at 4:07 at leesburg store.
    bottom of the reciept has these letters and numbers probably to ID the cashier(white heavy set,short and possibly a high school kids)rec#2 9137-1874-0089-3067-7
    VCD#754-250-456
    My name is Hasina,I am one of your regular customer,shopping a least 3-4 times a week in the same store.Since the store opened I have spend thousands of doller shopping
    in this store.

    Anonymous 5/17/09 6:07PM

  • I am extremely frustrated with my online Target shopping experience. I ordered a gift card and received a confirmation email from Target indicating it would arrive in 3-5 business days. After 7 business days and the card had not arrived, I called to inquire about the status. I was told that the "website' says it would be 2-3 days to process and 7-10 days to deliver. I wasn't pleased since the email had clearly stated the card had shipped and when the delivery time was. The customer service person in India continued to argue with me and kept telling me to go to the website. I asked to speak to a supervisor and got the same type of treatment. I then sent a complaint about the problem via the Target online contact form. Since the gift card was going to be late for the baby shower - there wasn't much I could do now. Guess my surprise when I received a no-reply email that the gift card was now considered lost and was deactivated. Great - now the card was not only late but no longer had any value. This is just the beginning of the saga. I'm now trying to get a name to write a snail mail letter to Target. The 'no-reply' emails are very frustrating.

    I have always enjoyed Target products but their on-line customer service is awful. I was even transfered over to Customer Relations. Guess what - they can do nothing but log in complaints - not resolution. They can't even see the orders.. Very disappointed in Target's customer service.

    Beth 3/23/09 9:51AM

  • This will be an indirect complaint concerning Target's lack of customer service. Recently, while shopping in West Omaha Target store I began to pay with a personal check. After a short wait I was told that they could not accept my check as their check authorizing company (Certegy) would not authorize it. Since I am an officer at the bank I knew there was plenty of money available to cover the check, and have never had a check denied for payment in over 50 years of writing checks. I was give a number to call Certegy which I did. The rep at Certegy simply said to void my original check and give another and it would be accepted. In the meantime I had already presented my debit card which was accepted. Certegy would not give me any reason for not authorizing my check, so I asked to see the Target rep in the store who nicely gave me a district number for customer service. After calling that number and getting put off, I am of the opinion that Target neither cares nor wants my business. Therfore I will never purchase anything from one of their stores again. There are plenty of Kmart and Walmart stores that are willing to listen to customers with legitimate suggestions and complaints.

    Anonymous 1/2/09 1:52PM

  • I visited Target Lake/Hiawatha Store this am.
    I went in for the glue product as "seen on TV." (Mighty Mend it.)One of the staff I work with bought the glue at the Woodbury store on sale, less than $5.00, one week ago. I asked 3 different clerks who were repricing post Xmas, shelves for help to locate the product.
    None of the 3 could help me find the product despite the fact that I had checked prior, on the web site and it indicated that this Target had the item. I proceeded to go down every isle until I did find it myself. The price was 9.99. I brought 2 boxes up to the customer service counter to inquire about the price difference of the Woodbury Store.
    "Well they do their thing, we do ours." The prices are different all over. "You'll have to drive to Woodbury or wait until we have it on sale here. As I walked away from the counter, I overheard the comment, "this is going to be a long day."

    Anonymous 12/26/08 11:00AM

  • In June of this year I requested service (using the extended Service Plan) for my 13 month old TV. Since June I have made over dozens of call, had 3 service visits, waited in twice & had no one show up & still the problem is not fixed. Yesterday I received UPS label & a gereric letter telling me that I must now return the TV! Thats is; no apology, no explination of why it can't be fixed, no expected time frame for this repair or when I can expect my TV back. Next time I spend almost $1000 on something I guess it won't be at Target.

    Katie, Lake Forest CA 10/24/08 9:58AM

  • Well it seems that Target does not care about it's customers. I did a search and the website gave me a price and availabity of an item in a local store, I go and get blow off my many people in the store saying we don't match our web site prices. I tried to speak to someone in the corp office and was treated very rude by several staff including supervisors. I tried to reach someone higher and got told that "they don't talk to guests" How can someone responsible for guest relations not talk to the guests, especialy concerning an employee complaint? Well it seems that they have lost another customer in me.

    Jay 10/21/08 10:53AM

  • On 7/1/08 I searched online for a Intex pool sold only at Target, and found that only the Montgomeryville PA store had it in stock. I called the store and spoke to the sporting goods person. I gave him the product code. He told me that the item was clearanced out to $45.00, sold, and is no longer carried at this or any Target store. He told me to buy it online. I did, from Target on Amazon.com. My friend works at that store and he saw the pool in the stock room on 7/3/08, the day that I received the pool from Amazon/Target.com/ITC paying a higher price and $72.51 Shipping charges. I want the shipping charges credited to me, because I could have bough and picked up the pool two days ago at the store, had I not been mis-informed. When I called the store this evening at 7:20 PM, the store phone was answered by a Ryan who was very rude and refused to allow me to explain the situation to him. He hung up the phone on me and I really do not appreciate that considering the thousands of dollars my family spends in you store. He told me that he guesses that I know everything about target so the conversation is over. He refused to give me the store manager, and hung up the phone. That store cost me additional expense, waiting time to get my product, and substantial shipping charges from their miss information and now rude lack of customer service. I want Ryan disciplined. If I cannot expect to get accurate information to allow me to make prudent shipping decisions, I will stop spending my money with you. If I cannot get my customer concerns out of my mouth without being cut off and hung up on, then I will stop spending my money at Target. I want the shipping charges credited or refunded to me and Ryan at least suspended or our Target card under my wife Clare Davis,will be closed and our purchases will cease.

    Anonymous 7/3/08 8:54PM

  • Submit your comment >>
  • I was in a Target superstore last week, in Hanover Ma, and the service I received was wonderful. I bought a Sony Bravia T.v. and I did not go in there to buy one. The young sales rep in electronics was very attentive, he knew the technology and went beyond my expecations for customer service. He spent a lot of time with me explaining how to set up the t.v. when I got home and other helpful things I should know. I was very impressed. Very good experience.

    Anonymous 2/2/10 9:23AM

  • Black friday at the Westlake, Ohio (Westgate)
    store was one of the best experiences I have
    had at a retail store in a long time.
    We were there at 5:15 am. and the store was
    packed. The lines wrapped around the whole
    store. I thought "oh God, we will be here
    all day".... but no, they had two young ladies standing in back of the registers (which were ALL OPEN) directing each approaching cart and directing them into the
    next available check out counter. It all moved so effeciently and quickly and with smiles ... I love that store, but am so impressed I just had to write and tell you

    thank you for such a nice experience!!

    Jane Barry - Lakewood, Ohio

    Anonymous 11/28/09 7:50AM

  • I have never had any problems with customer service at my Target Store in Burleson. They go out of their way to meet my needs. I do not kn ow where those other people shop but it certainly can't be here. My only complaint is your limit of Photo Kiosk time.

    pelekia64@yahoo.com 9/27/09 7:17AM

  • I only want to thank Target for having products at a cheaper price than Wal #### in my town. Target is more loyal to their customers and have fair prices. I will no longer shop at the Wal #### store I am now a loyal Target shopper. The other store will not honor their on line prices because they don't want the overhead in their stores any more and that is why they are offering better on line deals. OH and did I forget the other store you have to wait at least 3 weeks to get what you want.

    peanut55362 3/22/09 5:07PM

  • I recently visited the Cedar Hill Texas target pharmacy. Once I got my medication for my son the pharmacist whom I never met before, spent a good 15 minutes talking to me and listening to what my son had been going through with seizures. She was so supportive and understanding. Sometimes it takes someone to just listen to you when you are going through some tough times with medical conditions. Lisa was her name. So many times people have complaints with certain stores . I think it is just as important to report the good things too.

    debbie 10/25/08 7:18AM

  • It has taken me 30 minutes to find a venue for me to email an outstanding recommendation for a pharmacy sales associate at the Target Springdale Store in Cincinnati, OH, Store #1037. It would have been helpful to have a link on the www.target.com web site to email the employee compliment direct to Target vs. spending way too much time trying to find out how to communicate a compliment for an exceptional employee. September 2 I had dental implant surgery and have had 3 prescriptions filled at 2 local Target Cincinnati, OH stores post surgery: Springdale and Colerain. Ms. GAYLE HANNAHS went above and beyond helping me with my prescriptions at the Springdale store on Friday morning, Sept. 5. Gayle went above and beyond the call of duty and called me later in the day to check to see if my celluitis condition had improved since I was in the store AND she was extremely helpful with information on the medications. Gayle deserves to be recognized for her exceptionally outstanding customer service. Please email asager@providenttravel.com to let me know the Springdale store manager was made aware of the exceptional service Gayle Hannahs provides Target customers. Thank you. Ann Sager

    Ann Sager 9/7/08 12:45PM



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