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Target

Customer Service Ratings and Comments

Target is ranked #115 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.01 out of a possible 200. This score rates Target customer service and customer support as Disappointing.

NEGATIVE Comments

92 Negative Comments out of 108 Total Comments is 85.19%.

POSITIVE Comments

16 Positive Comments out of 108 Total Comments is 14.81%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • I will never step foot into another Target store after how I was treated today! You have NO customer service skills! Youjus tanother lost a loyal customer for $30

    HATETARGET 9/2/10 6:13PM

  • Customer service is not a thing Target understands or cares about. I bought a tv from the Green Bay west store and had problems with it after 30 days. Yet the store was unwilling to help me and the manufacturer was absolutely worthless on honoring their warranty. I had purchased a service warranty, too but both were ignored. Even after trying to return the item to the store and contacting Corperate offices on several occasions. I finaly went to consumer pretection and after four months received a full refund. So if Target wrongs you do not give up{ get tough.} If it is not too late save yourself a lot of headaches and SAY NO TO TARGET. They suck and it is not just their employees it is corperate policy to be rude and unco-operative with customers.

    DOGGED OUT AT TARGET 8/29/10 7:42PM

  • Just try to find their customer service department on their web site. Not worth my time.

    Thanks, Target, for making yourselves inaccessible.

    No more business from me.

    soolee 8/25/10 12:10PM

  • I went on Christmas eve (2009) to buy some last minute items on my list; one of them being a $80 gift card. I hastily went home and the next day could not find my $80 gift card. I called on the 26th since they didn't work Christmas day. I kept getting "India" with a canned response as to how to resolve the problem. He looked up the card # and said that it was used an hour later that same night and there was about $18 left and did I want the card sent to me? I told him I wanted my $80 not $18 dollars back. He couldn't help me and sent me to someone who actually worked in the U.S. She was very nice and started an investigation on it. They said they would called back with in 24hours, nothing happened. No on called back. I finally went back to the store and found the video of what happened. I grabbed all of my things but the card and the next guy used it for his return. I know that it was my fault for leaving the card, but I think they could have gone a little bit further and found the guy behind me based on his activity and charged the guy behind me the amount he used on my card and give me back my money.The service was bad and they made me feel like an unimportant person so I won't buy anything at Target now.

    Disappointment 8/22/10 11:59PM

  • I am disappointed by the customer service provided at the College Point, NY store. I purchased a vacuum cleaner on sale which had a tiny clearance sticker on it that I did not notice. When I opened the box, a piece on the vacuum was broken and could not be used without the piece. When I returned the item I was given a Target credit since they did not have a new vacuum to give me. They refused to give me a rain check for the sale price because it had a clearance sticker and I could only exchange it for another clearance "code word for broken" item. The staff was very rude including the front end and store manager. I will certainly take my business to other stores and don't recommend Target to anyone!

    Joyce 8/21/10 3:01PM

  • I will never use Target again after the way I was treated today / I shall also inform others of your lack of need for customers.

    Anonymous 8/20/10 12:12PM

  • i reciently bought a car stereo from a target store by my house and when i got the package home and opened it i found the wrong stereo in the box!!! Not only was it the wrong stereo but it was broken!!! I went back imediatley to return the item and was insulted by the store manager and security gaurd when they stated the item can't be returned and i would not be reimburesed the 130 dollars i had spent. I was furiuos I was given a customer service number and pushed out of the store. After talking to customer service and being further insulted when they hung up on me and put me on hold for 1 hr!!! Then they said they would call me back after they reviewed my case. 2 days went by with no returned call. When i called them back i was told nothing could be done for me because they reviewed all the in store tapes and the item was never tampered with in there store!!!! I work very hard for my money and will not ever spend another dollar with target!!! they treated me like a criminal and 4 days latter the issue is still not resolved!! I have made 4 returns to the store and will continue to until they make this right.

    Mark 8/12/10 6:59PM

  • I had an awful time trying to return a three piece wraaped canvas art set that was purchased online. On wednesday, I tried to return the pieces to the Highland Park target(on Park WEst Ave.) the manager there was very helpful, but after using the very difficult to use compter inorder to print out the online receipt, the computer said that the last purchase we made was in March, when we had made a signicant purchase in July. Anyway, I couldn't get the receipt since the computer had norecord of the transaction. Trying to find the cusip online proved fruitless after a searching for 45 minutes as the blue poppoes are no longer available, just the red ones and the cusip didn't match. Then today (Thursday) we tried to return the art again, but had printed out the purchase order confirmation off my email account, since taget.com had no record. When I brought this in there was no cusip listed on the purchase order summary so the return desk personnel could not return the item. She called over your manager, Rudy, who said he couldn't and wouldn't help, but that I should call the 800 number. He was very rude!! So, I called the 800 number and had my daught take down the numbers for me as I was driving, and the customer support provided only the receipt number and the VCD number - evidently NOT the number I needed to return the art - so now my third trip to target to return this item was not succesful eve though I had the purchase order, the receipt number,and athe VCD number and that still wasn't enough. SO the very helpful, Rita, a the desk offered me the use of your telephone to call and get the cusip which should have been provided on the first call, and after a bit of a wait I got the number. Rita tried the number with my credit card and it STILl did not allow me to return this item!! So, I called customer service for the third time to recheck the number -which I had right, and Rita took the phone to try and expedite the process and they told her there were system problems and I should come back tomorrow!! This is after spending about two hours of my life trying to return an item that should have had an easily accessed online receipt, that had a purchase order, receipt id, VCD, and cusip number. So I then called back again and asked to speak to a supervisor, when I was put on hold for over 15 minutes while Rita called and asked for customer service on the other line and when she asked for a supervisor was also put on hold for ove 10 minutes, maybe 20, when Odarie informed me that I should that I had only been on hold for 4 minutes which Rita could tell you was a total lie, and that the supervisor was busy and we should call back tomorrow!!! I have now spent over three hours on this issue tha tshould have been a non-issue. Rita finally spoke to someone who allowed her to process the transaction -- something that should have occured Wednesday at the Highland Park store or certainly this morning at the GLenview store. I have used over three hours of my life on this and would like compensation for it. I have been a regular Target customer and was flabbergasted at how incompetent this issue was handled eveidently because you all have a computer glitch. that's fine, but if someone has all the documentation you should return the item!!!

    Very disappointed in Target!!!!!

    Anonymous 7/29/10 4:14PM

  • I purchased a tv from target on July 12,2010 and paid with a check, When I tried to return it, with the receipt, the store would not give me my money back for 10 days while the check cleared. yesterday, July 28, the store in Hamburg, NY said the check still had not cleared and would not give me my money only a gift card which I reluctantly accepted. My bank says the check cleared on the 13th. I think they are running a scam to keep your money. I am reporting them to the attorney general and after I use the card will not shop there again altho I don't think they care.

    MalibooNY 7/29/10 8:22AM

  • I looked all over the north side of the Rancho San Diego store for a product, then I went to the checkout counters looking for help. The "front-end manager," a young woman I'll call "J," seemed enthralled with a device in her hands. But she did glance up at me long enough to tell me to look in the north end of the store. I asked her to narrow it down.

    She gave me a longer look, then said, "Do you want to know what aisle it's on?" I said YES. She hit buttons on her machine for a while, then looked up. She then asked the same question again, and I gave the same answer. After a while she called up someone on her device and then told me to go to aisle A 25.

    It wasn't there, nor was it in the aisles on either side. I went back and told her it wasn't in the aisle she'd directed me to. She said it was in that area, but I told her I needed more specific instructions. She said, "Do you want me to go there and help you find it?" I said YES. Then she asked me the same question again, as if it were a strange or burdensome request.

    She finally called up again and then took me to an aisle 10 lanes away from the first place she'd sent me. I asked if my request for help was unusual, but she didn't answer.

    I wanted to ask the manager, another woman named "J", if this is what I should expect from Target from now on, but she was too busy to talk to me.

    publicgood 7/28/10 7:29PM

  • We went to Target in Irondequoit, NY yesterday. Clean, orderly, well merchandised, but we will never shop at Target again. We bought $100 in merchandise.
    Target's Security Guard detained us at the door and that Security Guard grabbed OUR RECEIPT. Detained me (I'm on chemotherapy) for 15 minutes. Security Guard twice refused our request to see the Store Manager, finally when Store Manager heard our anger she approached. Claimed to have stopped us due to 2 items not in bags. Target is too cheap have their cashier provide big bags. Target Security Guard crumpled and ruined our receipt (WE PAID FOR IT, IT BELONGS TO US AS OUR ONLY PROOF OF FULL PAYMENT) as we grabbed onto it. Of course, Target did NOT call the Police because our purchase had already been fully paid.
    We phoned Target 1-800 National Customer Service today to complain. They are just as rude, arrogant, and authoritarian as the Security Guard and Store Manager, Target's National Customer Service claiming Target has the legal right to detain Customers who have fully paid at the cash register for all merchandise, who have not set off any alarms, and who have not done anything wrong.
    Target National Customer Service would NOT let me speak to a Supervisor, did not care, and was staffed by South Asians.

    Cynth 7/28/10 4:39PM

  • Target web is very unfriendly and complated. It is next to impossible to get customer service and when one is lucky enough to get one they are foreigners and chops the english language so badly their "jubbering" can't be understood. There is absolutely no way to get help with Target. I can't get anyone to help with trying to pay my account but, yet, the help at the Target store they will tell you that they are not allowed to help get the balance. I am strongly thinking of canceling my target card stop doing business altogether. I would like to keep doing business with Target but the savings are not worth the hassels.

    Anonymous 7/27/10 5:05AM

  • I wrote a check at Target (2420 N Reserve St, Missoula, MT 59808, (406) 543-4000) on the 19th of June for $69.72. I gave it to the cashier; she ran it through the cash register- gave me a receipt- I left with my items and receipt- everything seemed to go smoothly. EXCEPT- the check was never presented to my bank account. When I was balancing my check book at the end of the month- I noticed that the Target check had not cleared- no transaction with that amount had been presented to my account. So I called the store- and of course was referred to various "customer service" 1 800 numbers. After spending upwards of 30 minutes explaining the story to several different "outsourced" customer service representatives- I was told to call back in a few days and they would initiate "an investigation". When I called back- I was told that it was impossible to initiate an investigation because they don't have that capability. After several more phone calls over several more days- I was told that there was no record of my check in their system. All I had as proof of ever writing it was my duplicate check- as I had thrown out the receipt not thinking I would ever need it. After several more time consuming and fruitless phone calls at the 1-800 level, I went down to the store asking to speak to a manager. I was told that the managers were unavailable and that there was nothing that could be done "at the store level" because so much time had passed. (Even though the "customer service" people were the ones that kept telling me to call back after a few days had passed- presumably waiting to see if the check would show up in the interim). They were able to look up the receipt based on the information I gave them and it shows the amount and that I paid by check, and that it was “authorized”. I spoke with my bank and they recommended that I cancel the check and perhaps even change my bank account to a new account- as apparently it is possible to take a check (such as the one I wrote out) and "wash" it to reflect a new amount and new payee information. However- my bank charges a fee of $22 to cancel a check. I feel that Target should pay for that- however after several more phone calls and several more days- I have been informed that they will not pay, and have even been told that I should just "not worry" about it because I am coming out ahead having basically received $70 worth of "free" merchandise. I told them that I am happy to come to the store and pay them cash for the items if they will pay for my check to be cancelled- and was told that they "do not have that capability" and "besides it may have been your bank that lost it". Really? Don't you think if my bank lost it that Target would have some record of it in their system in some form or another? Anyway- if the only thing I was worried about was the $69.72 I wouldn't be ranting like a crazy person on this webpage. What concerns me is that now there is someone possibly in possession of my full name, address, phone number, driver's license, bank account number, and signature. And no one at Target seems to care in the least that they clearly have lost/stolen a check and have made one of their (used to be loyal) customers vulnerable to identity theft. Thanks for nothing Target- not only will I NEVER shop there again- but I will tell as many people as I can that your customer service STINKS!

    Whateverhappenedto"thecustomeris 7/26/10 11:35AM

  • Our family visits the U.S. and includes a trip to Target at Walden Gallery about every 4 months. On Mar 24 I purchased the Target brand of dissolvable dental white strips. It was difficult to peel off the backing and in general hard to use. I returned them on July 23 while on an overnite shopping trip. Customer SVC refused to help me.i.e. return period expired/item no longer carried in store. I asked for a store credit--also denied. Other stores in the area have been more helpful. We won't be back. gturner2@sympatico.ca

    Anonymous 7/25/10 8:44AM

  • I wish i would have read these postings BEFORE i bought my sheets at Target. i will NEVER shop there again!i just left a Target near Las Vegas, NV. i bought some King size sheets 3 months ago.never opened it. i kept my receipt and i did not mind that the window for exchange/refund expired after 90 days. what i DID have a problem with was when i presented my receipt to show that i did purchase it,i needed to exchange it for a queen.i read the policy on the website that states i can return it with my ID and receive a store credit.i went to the store,they told me it has more restrictions:if you ever used your ID for return without a receipt,it is in their system and if the item you are returning now is over$ 70,they can't do anything.they told me that items returned or exchanged without a receipt will receive a lower value.they will not issue a general store credit&i can't exchange for the correct size.i asked for the corporate office phone number and i call from the store.after being shuffled around for 10 mins.i get a live person who is even MORE rude on the phone.refused to connect me to his supervisor.berated me on the phone for not able to adhere to their policy!are you kidding me? i was HAVING A BABY, i can't get to your stupid store within 90 days!i have my receipt! it only went over the 90 days by TWO days! i have a blog with my mommy group with 550 readers and subscribers. i sent out a mass email. we may not be much,but words spread.

    Anonymous 7/24/10 1:26AM

  • Never shopping at Target again...I Tried to exchange a shirt. I lost receipt but it was an even exchange just a size larger. The shirts was on clearance for 5.58 but they were only going to give me $5.oo. I know its only .58 cents. I am so tired of going in these stores and being treated like crap! the manager was rude. She said her system wouldnt let her. Well they lost alot more than .58 cents. I spend alot of money in that store. I know I am only a drop in the bucket, but continue with the bad service it will be alot more.

    grumpy mom 7/20/10 9:06PM

  • I had a similar situation with patio furniture, they would not allow me to hold it. I got a truck and came back the furniture was sold. I called another Target about 20 miles away, they told me they had one set in the back. I told them I would be there is 20 minutes, I arrived. The girl I spoke with took the furniture out of the stock room and put it on the floor. As I walked into the store it was being sold to another customer. I will never shop at Target again.

    jsfcap 7/9/10 12:32AM

  • Can't believe what I read from "Contact Help Target" I just had an experiece at Target 2 hrs ago where I used the very same words with the manager "common Sense" I, too, just experienced the inflexibility of Target's policies. Went to Target for candles and saw that their outdoor furniture was 75% off, I asked if I could purchase it and come back with my larger car in 45 minutes(I also had a daughter at dance to pick up). They told me they could not hold it for me even if it was paid for for 45 minutes. I had to leave the store with it. Absolutely NO flexiblity. I told her common sense and customer service was lacking. I didn't tell her that I would not be back for a LONG time. I shop there once or twice a week. Was it worth it to lose thousands of $s from a customer ..especially when things are difficult for retailers in this economy ? Don't know if they care -but I will contact my store and tell them as well as their crporate offices.

    gj 7/8/10 9:08AM

  • I stopped shopping at Target in 2000 as I bought dishes for a Rotary Dinner and soup to salad to coffee cup were all scratched by using spoons and forks. I could not get a refund and realized that there was no flexibility in the Customer Service directives as even the Manager would not help. With misgivings, lured by the great prioe of Tamoxifen, I started using the Pharmacy in 2010. When I went to transfer another script from CVS, the high price differential floored me. The Pharmacist and tech adjusted the price to match CVS. Unlike my former experience, the employees were able to make decisions based on common sense. They took the time to check CVS prices and in order to keep my business, did some real customer service. I may actually venture into other parts of the store because of this experience. Santa Rosa Ave. Santa Rosa,Ca.

    Contact Help Target 6/29/10 10:44AM

  • Well Milwaukee, WI stores sound about the same as all your stories. Crap for employee's
    (all about 17 with a attitude). Today I went to return a outfit that didn't fit my husband(clearance mind you) and the little snot at guest services didn't know what the hell she was talking about and tried telling me the tags that were still attached weren't actually for the clothes being returned. I even showed my receipt with my matching credit card # and discription of the clothes.
    No sorry from her, instead she continued to examine the clothes for almost 10 more minutes. And don't you love how you find your self more often than not greeting THEM!!
    Shop else where, it's not even worth the higher prices.

    annoyed shopper 6/18/10 11:58PM

  • On 6/5/2010 I visited Target at the Brooklyn Junction location in order to purchase the Holmes fan listed at $34.99. It was sold out, and I ended buying a less expensive fan. The cashier was very polite and professional. However, as I proceeded to leave the store, the female security demanded to see my receipt. I explained and showed her that the Target strap was clearly visible and proved that I had purchased this item. She was indignant and continued to ask for my receipt, which is in total violation of my privacy and civil rights . She then stated that Target's policy is to inspect all unopened packages. If this is the case, it is Target'ss responsibility to post their policy at all of its location so that customers have better shopping experiences.

    slb 6/8/10 11:27AM

  • Target has begun to employ teenagers who have customer service training, and yet, like most teens, they do not want to do the work. When a person is hired they go through several different scenarios, but of course they do their best then, even if they will slack off later. The Target board decides all of the return policies, and there isn't even a way for someone who works at Target to send in a complaint, it is entirely up to the board. Many target employees feel that this is entirely inappropriate, and many simply coast through their day because of the horrible conditions for the workers. For the workers in back, there is poor ventilation and little light, while the cashiers have to deal with temperamental computer systems, and the bosses, many of which are log-term workers who have had enough of life. This is no excuse for what some consumers go through, but at least try to see their point of view.

    Anonymous 6/3/10 11:06AM

  • 2417 N Haskell Ave
    Dallas, TX 75204
    The above address is for the Target store I usually shop at each weekend; however, due to recent changes at Target in general I am reconsidering my needs. I went to purchase some Nyquil along with my other purchases, when the cashier asked to see my ID. I asked why, I was told that it was policy and the register would not process it until I produced my ID. I responded that was sheer nonsence, all you need is my birth date. I gave the cashier my birth date and left with my purchases. A couple of days later, I needed some more Nyquil, this time the cashier (different one) stated that she needed to see my ID, I said no, I want an explanation why. Same answer, store policy. I asked for her manager, same answer, store policy. I asked for the store manager, got same answer a little different, home office says we gotta see your ID, company policy. I left with out any purchases and went straight to CVS Pharmacy, purchased my Nyquil along with some other items checked out and was not asked to show my ID. Apparently, CVS can recognise someone who is of legal age to make such purchases. My bithday by the way is 04/20/1947, I find it most annoying to have to prove my age. Your company policy may be based on something necessary, but to not adivse your customers as to why you have a policy is utterly stupid. Carding individuals is a long time tested practice for good enough reasons, mainly to keep under aged individuals from making certain purchases until they are 'legal'. I still am wondering why your company finds it necessary to card everyone for something as Nyquil, why not vanilla extract (it does have an alcohol content) or mouth wash (they also have alcohol). Not that anyone on your side will care, but I have since moved all my prescriptions over to CVS and will direct my weekend purchases elsewhere.

    steve.go 5/30/10 6:16PM

  • I have never had to deal with a more hostile and rude manager than I did the other day when I was shopping in the Heath, OH Target store. This lady came right out and said I was lying about an employee telling me I could have an item held in the back for an hour so I could get my other vehicle in order to transport it home from their store. I paid for the item and asked them to hold it for me, and I was told, "We don't do that, and no team member told you we could." When I went and brought the guy up to tell her what he had said, she simply blew him off and walked away. The poor guy was just left with nothing to say and walked away after giving me the look that said, "I'm sorry, but I have no idea what her problem is." Needless to say, I returned my $1500 TV that I had just purchased and walked out of that store for the last time. This is one man who will never shop at Target again.

    scant444 5/26/10 12:28AM

  • After spending thousand of dollars at the Barboursville Wv store I had a check refused for $464, not due to insufficient funds but because I did not have enough check writing credit. Targetauth refused the check because I have not written enough checks on my account even though they have my routing number and bank account they would not checks for funds in the account. I was told that I need to plan for larger purchases and start out writing a check for a lower amount and in a couple of days write another for a little bit more and continue doing this over a couple weeks period until I reach the amount I really want to spend. This sounds like the a typical call center answer, if this is Targets policy I would very much like to see it in writing so I can share it with the many people in the Barboursville Wv area who will probably find other places to shop.I am very pleased to know that your business is so good that you refuse people that do have money to spend.

    jward 5/24/10 8:07AM

  • Don't like complaining much but ----- your store just ignores this like it is not important. Our health IS important. Target Store at Dubuque, Iowa is good to shop at except for the dressing room. I will no longer buy clothing from them. Problem is the terrible air freshener that they use in the dressing room. It literally makes me so sick that I have to leave. Some people are allergic to this sort of thing. For years I have complained to the manager and whoever. Nothing gets done. It is NOT necessary to have such strong stuff. It is not even healthy. I have info on that subject.

    Anonymous 5/23/10 1:41PM

  • Target has a horrible customer service policy as far as returns for items that are now on clearance. I had purchased two dresses for my children at full price. One of which I was returning. Still had tags on and the receipt. When I asked how much it currently was marked down to, I found out the $20.00 dress was now $4.98. ONLY--the store refused to sell it back to me for the sale price! I was continuously told it had to be returned to the floor first. I was more than angry. I would have kept a dress we did not need for $5.00. I ended up returning it for the full price I paid. Not sure if I will ever shop at Target for clothing ever again. I kept asking when they would put it on the floor, but was told they were "busy." The store was empty.

    Anonymous 5/20/10 2:34PM

  • I visited Target store located at 4500 Macdonald Ave., Richmond, CA 94805. My shopping experience was going well until I checked out. The cashier Gagan did not acknowledge my presence because she was too busy speaking with another Target employee. I thought the young lady was going to relieve her for break, but they were only interested in talking about the young woman's blood shot eyes, "they match my Target shirt." The young woman with the blood shot eyes complained about not wanting to be at work. During the conversation the cashier said "Sh*t, do you want me to buy you some Visine?" The two carried on their conversation as if they were the only two at the cash register. Unfortunately I was not the only person in line and there were children present. I have never had an experience like this at any Target. I enjoyed coming to this Target, however I must say I will not be returning.

    Anonymous 5/16/10 8:58PM

  • Today I went to a Target store in San Jose Ca. and was in line waiting to check out when a cashier told me to get out of line and come to her register. I was walking over to her when another customer rushed ahead of me and put her stuff on the counter. She was actually running to get past me. I said to the cashier, you just pulled me from that line, so you need to take me first and she would not even answer me. She took the woman who rushed in front of me and wouldn't even look at me. I told a manager who acted like she cared but really could care less. I will never shop at Target again. There are many other stores to shop at where I know I will not be treated so RUDE!!!

    debbie 5/15/10 10:59PM

  • Today I made a visit to the target store on Winchester in Memphis, TN. There was a lack of professional service here. I will not return. I went in to have a prescription filled, they did not have the eye gtts. I shop for a few other items. The cashier asked a customer is she would like to fill out a credit application while in line not at customer service, but she did not have the application in her line, further delaying check-out. The person she asked to get the application did not know where they were. It was a ridiculous displace of incompetence. I called back and ask for the prescription to be transferred to another store. Save your self the stress shop somewhere else.

    Anonymous 5/12/10 11:10AM

  • My daughter & I went to Target to shop for clothing on Mother's Day - a little bonding time. We went to the fitting area - she had 2 items and I had 2 items. We wanted to go into the same dressing room, but were told we couldn't. I assumed it was the combining of the items that created the problem, so I said I would just go in with her while she tried on her 2 items. I was then told that I couldn't go in with her. When I asked why, I was told it was a "privacy" issue! I said she's my daughter, that I always go with her. The clerk said very rudely that it's store policy & she did not want to lose her job. She said I could only go in with my daughter if she were 10 years old or younger.(she is 15) Very ridiculous - as my daughter wanted my help & my advice about the clothing. Called corporate office & they said "Privacy" is indeed the issue. Give me a break! We will not be buying anything at Target anymore - we will spend our money in stores that are more welcoming and accommodating!

    mooylinda 5/10/10 8:25AM

  • I would like to share with you my recent visit to your store. This pertains to the North Haven,CT store. Let me begin by telling you that I am a board of director of our local food pantry. I seek out products that are exceptionally good deals and use coupons to increase savings. I then donate these items to our pantry to be distributed to our clients. I have to tell you I had the absolute worst experience checking out of this store. I do not like to be made to feel like I am shoplifting because the coupons will not scan in their system. I have printed a copy of your policy that should be shared with your front end trainer and store manager. I will share with you the never ending reasons I was given why my coupons were not accepted.

    1. I may only use 1 coupon per purchase. I had 1 coupon per item(or purchase) I as told the purchase is my whole order. I said well then why wouldn't you ring each item in a seperate transaction? Then your trainer told the store manager I should have to leave the store and re-enter it for each"purchase".
    2. You can't use the coupon because the item is .97 and the coupon is 1.00. Your policy clearly states, the coupon may be reduced if it exceeds the value of the item.
    3. coupon was not accepted because the item had a bonus trial item attached to it.
    4. coupon was not accepted because it was on clearance.
    5.All coupons state they must redeem ONLY by purchasing the brand size(s) and quantity indicated. My Tide coupon says any size. I had several trial sizes for .97 and 1.00 coupons. I was informed this was not the "brand" size. I asked her what is a brand size and was told 8oz or more. Clearly this is not a new unit of measurement in our country. She clearly exhibits reading comprehension issues.

    The store manager was absolutely no help and basically said if it doesn't scan we can't take it. I have never had this experience in any of your stores and am fully aware that they can in fact over ride and just chose to be hostile and the worst customer service ever. I am so very disappointed There was not 1 coupon for which I did not have a valid item. I thank you for your time. I will be providing them with a copy of this letter as well as a copy of your "easy" coupon policy.

    trinity.1020 5/7/10 5:22AM

  • I went to Target today to get some dog food and luggage for a trip. The bag of dog food was 48lbs so I lifted it up for the casher, she rolled her eyes at me scanned the item. I then lifted out the much lighter luggage and she yelled at me telling me "I can scan it while it's in the cart". She was rude and nasty. Well when I went to put the luggage back in the cart I bumped my 3 year old and she started to cry. She had the gall to loudly say~~~YOU HIT HER. I didn't mean to do it it was a accident!!! And to yell it so everyone in the front heard her!!! She needed a personality check!!! I couldn't find a complaint line on the receipt!! If they dont give you one of the code things you can't fill out a servey!!! They need to teach their employees how to act!! Unacceptable!!

    Anonymous 4/30/10 11:09AM

  • I returned a pair of pants to the Charlotte Midtown Tartget on April 27, 2010. The total credit amount was $14.06 When the Guest Services clerk processed the return she told me that the credit would go directly on my Visa debit card. I asked her if the credit would hit immediately, in which she responded “yes”. I have always been given cash the rare occasion I had a return, so I had no reason not to believe her.

    Being that I had been told the $14.06 would immediately hit my account which had a balance of $4.68 in it, this gave me the impression that my account now had a balance of $18.74. About 3 hours after leaving Target, I made two purchases - one fo $9.92 and another for $7.31 using the same Visa debit card the return had been put on. This should have left me with a balance of $1.51.

    The next day I checked my online banking to find I had two $35 Overdraft Fees and no credit from Target. I called the store and spoke to a Guest Services rep who I explained the situation to. He told me that credits can take a couple of days to process. I explained that was not what I was told and I now had overdraft fees. He put me on with his Supervisor who told me the same thing. I described who gave me the misinformation and she said she would talk to her, but once again said there was nothing they could do, that it takes a couple of days for a credit to process.

    Had I been given correct information, I would have never used my Visa debit card after making that return and would not be in the situation of now having $75 in overdraft fees. I live paycheck to paycheck as it is, and now this going to affect being able to pay the bills that are strictly budgeted. I feel the right thing to have done would be to reimburse me for the $75 in overdraft fees that I incurred as a direct result of this matter, or at least to have given me store credit in that amount to compensate for the fees incurred.

    I have been a loyal Target customer for over 15 years. I am very opposed to shopping at Wal-Mart for many reasons, but I now find myself in the position where I will no longer shop at Target anymore due to the customer service and misinformation that I received from that store that led to a financial conundrum. My own reasons for not shopping at Wal-Mart will be set aside because while I do not believe in many of their practices, I have never been lied to and affected financially by the rare times I have had to shop there. It’s very upsetting to me that I have been put in this position, but I will not support and give my hard-earned money to a place that gives very crucial misinformation and then does nothing to compensate for the situation they create.

    Hmcd 4/28/10 11:49AM

  • I used to LOVE target! I would go for everything! Not anymore! I recently received an ipod player for my car so it would play through my radio for a gift. It had a lot of static so I returned it and since it was a gift and I didn't have a receipt I got a store credit which I understand, BUT then I got another which was more expensive and it wasn't compatible with my car. When I returned it WITH a receipt and they only gave me part of the money on back on my card and the rest in gift cards. I then got yet another iPod player this one the most expensive and it still has a lot of static! I have literally tried every player that Target has and that will work in my car and don't know what to do! I want to buy one that will work which Target doesn't have, but they won't give me money back. They want to give they money back on a gift card. I have nothing else I want at the store and don't feel its fair for me to pay another 80 dollars when it is their fault their products aren't good quality.

    knoxville 4/28/10 9:34AM

  • I purchased a DVD from the store in Penfield, NY. When I got home , I realized it was open and there was nothing in the case. When I attempted to return it , the customer service people, including the manager pretty much implied I was a thief and they could not credit my card because of a federal law not allowing return of a DVD. But I was not returning a DVD , just a case
    I was Livid . when I left the guy there snidely said "have a nice day"

    luigy 4/14/10 3:52PM

  • Does Target know what the ADA is? I was courteous today and before riding in, asked if I could use my mobility device (a Segway) The answer--a flat NO. "There are too many people here and someone might get hurt." and No, the manager was not available. I could use their carts instead. End of conversation. My Segway is smaller, lighter, and worlds more maneuverable than their carts...and I know how to use it.

    Since some Targets (not here) are now using Segways for their security, they should be sued for endagering their customers by allowing their security people to use such a "dangerous device."

    I will be calling their customer service number--but if it goes to New Delhi as suggested here, I doubt that it will be worth the bother....

    I will also be filing a formal ADA complaint--not the first time they have had ADA complaints....

    I was in Walmart and Kmart today too where the Segway is welcome. K Mart even offers the disabled a 2-way communications device so you can ask for assistance if you need it!

    Guess where I will shop in the future....

    Anonymous 4/2/10 5:02PM

  • --Today, Monday March 29, 2009 my husband and I went to the Edina Super Target to purchase the following table;

    Terrace Outdoor Collection
    Wrought Iron Mesh-Top Rectangular Dining Table 009-00-2411

    currently on sale for $89.99.

    We found that the Edina Super Target had none of the tables in stock, but were informed by Target employee Bryan that there were "definitely" three tables in stock at the Bloomington location. We traveled to Bloomington and found there were no tables available.

    I returned home and called the Edina Super Target and was told by Customer Service that the best they could do for me would be to issue a rain check that I would have to come pick up - it could not be mailed to me.

    I'm most disappointed that I did a lot of running around to find the product and still do not have that product

    Anonymous 3/29/10 4:37PM

  • i have a complain about your service at your target in chino hills.i went to buy a medicine with prescription from my doctor and the person who talk to me was very racist.she didnt give me the medicine because i didnt have my california id with me.so she didnt care about the prescription i have and she was was unrestpecfull.i not going to buy anything at your store anymore
    you need to teach your employes how to treat costumers.

    Anonymous 3/12/10 9:13PM

  • The warranties for the TVs are a joke. I bought a TV - Westinghouse, 2.5 years ago and a 3 year warranty. It was a 32 inch flst screen with a dvd combo. Several months ago the dvd began to have a problem. I called Westinghouse first who told me they could not fix the problem, and they no longer made the tv. Then I contacted the warranty people. AT first it seemed fine then it turned to hell. I am still in it. First, they told me to sen back this rather large tv. I have a torn rotator cuff and a broken a/c. No way I can lift this. I was told it would be no cost to me. SO I do somehow manage to do this and call UPS, who promptly charges me $12.81. I say no and call warranty back. They say there is a fee to come to my door or I can drop it off - no way - I can not put the huge box in my car. I call exec offices and then warranty calls abck and says ok we'll send a repairman out to you! What, why not do that in the first place - now 3 weeks have plassed with no tv. So a nice local tv guy comes out and shocker can not fix the tv. They contact Westinghouse and shocker are told the same things I was told. SO I contact the warranty co to find out hwo to get my check or gift card to get my tv and ma told another 2 or so weeks for them to re-evaluate the case they might want to send out another repairman. What? So, I call guest services, who says I have to speak to warranty management - some help they are. Susan calls back and says too bad yea, they want someone else to check it out, they put a call out for USED parts, USed parts, will fail, so I asked how long with the parts warranty be. She hemmed and hawed and said it will depend on the repairman. I said, NO if you force me to have used parts in my TV then you make good my warranty....she said 30 days. I said aha! So this all abotu not honoring the contract. In30 days a used part will fail, and after all this gaming it will be 3 plus months and the warranty will be up and you will not honor the contract - this is all about not honoring the contract and giving me my new TV! Ripoff. SO, it has been 4 weeks, I have to wait 2 plus mroe weeks at least maybe more and if no part is found another 2 weeks for 2 plus months ----
    So, why did I spend this money on a contract to fix or replace if they aren't going to honor it? I will NEVER did that again at TARGET and suggest to others, really consider not doing it as well - they will not take care of you! In fact, guest relations told me they had plenty of complaints about their warranty company = but doesn't seem that they care - they haven't terminated them and they aren't making good the contracts. I paid target not the 3rd party vendor. My deal is with target. Bad bad business. And I still have no tv!

    Myslady 3/10/10 6:57PM

  • I would like as many people as possible to know - avoid the Optical department at Target stores at all costs. I dropped $300+ in the Target Optical near me, I was told that my glasses would be in within 7-10 days... it has now been 20 days... I have called every week... to check the status. The first time - the lady told me, their delivery was coming in a few days and they would probably be in then. I called back the day after the supposed delivery day... and they only had one of the pairs I ordered... and had no idea where the other was. They said they would check and call back in 10 minutes. I waited 30... no call. I call back, and the guy clearly didn't call anyone - because he had to call "again" while I was on the phone. He said the frames were backordered... so either I had to wait another 3 weeks, or I could have the display!!?? I said give me the display and a huge discount... he said okay and that they would only take a few days. I get a message yesterday that my glasses were there... I call today and ask if they're both there. The lady puts me on hold for 30 minuntes!!!! I hang up and call back - she hasn't even checked!!!! Finally she checks and sure enough... my glasses are STILL not there... she says she has no idea why they're taking so long, I laugh at her and tell her "THEY'RE ON BACKORDER"... it's sad that I know more about it than she does, and she took my order!!! Then she says they should be in Monday or Tuesday. We shall see. If they aren't here by Tuesday, I am cancelling my order and getting a full refund. I have bought glasses from many different types of stores and offices... and NEVER in my life, have I had such a terrible experience. The people at Target are totally inept, and do not care at all. I work in retail... If I worked in their shoes - I would make sure my customers were constantly updated... they would NEVER have to call me to find out their order status. And I would never put anyone on hold for 30 minutes!!! That is just pathetic customer service... absolutely atrocious.

    TARGET SUCKS! 3/7/10 10:47AM

  • Absolutely awful and insulting. Don't shop here. I actually think they hate the consumer and they take your business for granted.

    BlueBeetle 2/23/10 7:23PM

  • I am responding to a post by Betty reguarding a raincheck for a RCA kitchen tv #008050352.
    I also received a raincheck for the same under cabinet kitchen tv, and like Betty I called every week and went to various Target stores with no luck. When I finally found a Target store that had the tv in stock, they would not honor the raincheck because they claimed it was expired. I was told by a Target employee to go to the original store that issued the raincheck and they would would validate the raincheck and I would be able to back to the Target store that had it in stock and get the tv. But that did not happen because a woman named Angela who is the team leader in the guest support section of the Target in Everret MA would not honor the raincheck, or give me any store credit or gift card to make things right. Target does not take care of their customers.
    Paul G.

    Anonymous 2/23/10 5:25PM

  • I just had the worst experience I have ever had in a pharmacy. The woman who waited on me (in the Indio store)was not only rude, but could not or would not give me a price on (5) generic prescriptions even though my insurance is in their data base. I pointed up to a huge sign which said "$4 for generic prescriptions", and she said until they were filled, she could not promise that! I ended up in a big argument, and left the store to go to a "real" pharmacy where I can get a price. Target probably lost about $500 in a sale over stupidity. The sadest part of all this is as a Minnesotan, I am generally very loyal to Target, and have their credit card which I use when I shop there. I am reeavaluating my loyalty

    spice 2/19/10 3:09PM

  • I want to complain about a situation that occurred on January 31st 2010 around 700pm at the Gandy location. I picked up a pair of black flats that were on the 75% off rack. There was no price on the shoe so i asked one of the sales associates. After the sales associate returned with the shoes, i was told the price after discount was $4.98.While waiting for the cashier to ring up the shoes, they wouldn't scan. After calling the shoe department and describing the shoe, there was one of the workers who came to the front to see the shoes. She then stated that particular shoe was not for sale. There was one of the assistant managers present after i questioned why the shoe was on the shelf if it wasn't for sale. She approached and informed me that she couldn't sell me that particular shoe because it was no longer for sale. She stated "we are gonna have to give these to the good will stores, but we cant sell them to you." I explained that there were several pairs of that same shoe on the 75% off rack. I asked for the shift manager at that time who explained to me the same thing. I don't understand why as consumers we are told that shoes are not for sale if several pairs of the same shoes are on the shelf. They were literally taken out of my hands and explained it was a "safety" issue. My concern is why risk giving the shoes to a stranger. Safety was not the concern in my opinion. What ever happened to the customer is always right? I feel someone should have tried to accommodate my request for the shoes. I will make it my goal to spread the word about how that Target location treats its customers.

    dpeterson 2/1/10 1:41PM

  • On Dec. 20th I got a raincheck for a RCA 15 6 LCD 15 6in Kitchen TV D Item #008050352

    I was told this TV would be arriving and to check weekly ---- My daughter and I checked several times a week. No TV and now no extension on the rain check.

    Shame on you - was this just a come on to get people back into the store --- I am really disappointed - I thought Target would be above this type of tactic.

    Betty Lamppa

    Anonymous 2/1/10 8:11AM

  • As a former Target employee, in the very early days of the company, and involved in Target's first expansion outside Minnesota, I was always proud to have been part of their history and interested in their success. However, in the last five years or so, Target has made it clear that customer satisfaction pales in comparison to the goal of profitability. The primary complaint I hear is that Target ceases to carry moderately priced name brand merchandise in favor of higher priced items, forcing customers to go to Walmart for the brands they've always used. I have gone to Target many times to get specific items, only to find they are suddenly no longer carried, or they can only be purchased in large quantities. Your selection, particularly in groceries, is getting smaller and smaller, and your store brands, in many cases, don't compare to national brands, yet they have taken over shelf space. Clothing seems to be targeted to the 12-25 age group, but most of your loyal, long-term shoppers are Baby Boomers. Everyone - and I mean everyone - I talk to is unhappy with the direction Target is taking. Customer dissatisfaction and word of mouth is going to take its toll and I hate to see it happen.

    Deborahm5760 1/21/10 11:59AM

  • I purchased 2 long mirrors for the back of a door in the Newberry park store. It was POURING rain and I was at the other end of the parking lot. The mirros were to long for the avg. bag but when I asked if they (the mirrors) could be some what protected from the elements outside he refused. " we don't do that, we can sell you something but we won't wrap them even in these bags." I even asked if they had trash to protect the cardboard on the back of the mirrors (as soon as it gets wet the mirrors will break.) and he refused. I asked for the manager he said that he was so I sked for his supirior and his friend came over. None of these men had I.D. on their tags indicating so. The checker had been speaking in a high pich and bobbing his head like he was imataiting beeng from the getto near by (but he wasn't). He had spoken normal before the purcase, and when his friend came over he was speaking normal again.I tried to explain this rudeness and then his friend screeched "Excuse me?" Thats when I knew it was over. I had aleady gotten my money back and had to leave so humiliated by this rudeness. Went to Simi Valley bought the same thing, same price, and I didn't even ask, they wrapped it so carfully and were so kind. I just can't beleave the differance. No one at Target cares! This is what I found. I'm spreading the word. In this economy you must care for the comsumer becase they pay you bills. I already made a complaint to comsumer services. If I have to leave my town for what I need and my town dose not get the tax benifets thats sad. But I will not shop there my teenage son dosnt abuse me like that not even near. I willNEVER shop there again.

    embarassed and put out 1/20/10 9:57AM

  • I purchased a GPS unit for my wife for Christmas. We moved to a new state, so it was useful for a week or two, until it stopped working. I had bought the Target warranty so I didn't think it was a problem. I was told that since I hadn't saved the box, I couldn't return it to the store. Since the store still had a 90-day warranty, the additional warranty I purchased was useless. I would have to contact to manufacturer. The manufacturer said if I sent in the unit, at my expense, they would repair it.

    Huge waste of time and money. I will not be giving Target my business in the future.

    Dissapointed 1/13/10 6:42PM

  • I ordered a pair of maternity pants on line on November 15, 2009. Originally was to arrive between Dec 3 to Dec 21. Received an e-mail Dec. 23 saying wouldn't receive delivery unitl Feb 9, 2010. Now today I was notified I would be getting them at all. Not a good way to do business!!!!! I won't be using this site again.

    Anonymous 1/5/10 6:34PM

  • Very disappointed with my experience at your
    Target Tracy store. We're finding prices not
    accurately priced when on sale this is the
    last day of the sale & it scanned at the original price. After being brought to customer service & waiting feeling humilated
    in front of other customers because the clerk called to another clerk on the phone
    & said we had the wrong item after my husband showed them the ad Again they talked
    to the clerk he said we had the wrong item.
    I wanted to show them the shelf with the tag
    Now another person came up saying she was going to help us No name badge on she starting to work some breaks or something.
    I told her we had been waiting she told me
    she was trying to deal with my rudeness & trying to help me. I wanted nothing to do with her. She never put a name badge on the
    girl that helped me said she had just got back from lunch. I still don't think that
    that's right. Anyway I found out her name is
    Veronica. I'm wondering if this is Target
    policy of not putting sale prices in the computer. We had a problem down south while
    visiting our daughter management fixed the
    problem. Today they fix the problem after 1/2 hr. I want you to know the product DVD
    of Dancing with the Stars salsa it an exercise Dvd they were saying #1 was only on
    sale the tag was their for both. The original clerk had just removed the sign saying it was in the wrong spot. This whole
    experience was so wrong...

    angelsflite 1/2/10 4:50PM

  • Your Target store in Davenport, Iowa has no customer service whatsoever. The manager, Brad, Was completely unprofessional, unwilling to listen, uneducated on credit cards, and unwilling to get the return of a defective Christmas gift for my 7 year old girl who thought that present was the best ever. It as defective and a local store had the same product but they would not have that swtore send it here so I could get a video chair for my daughter. They said they could only give me a gift receipt. I told them i did not want a gift receipt and that i wanted what I paid for, so my daughter could get the Christmas present she wanted. Now I had to tell her Santa Claus could not fix it and had no more. She cried for an hour. I will never do business with your store again and will tell all my business associates to no longer do business with you either. My contacts range in the thousands and then the ripple effect of them telling their friends i hope puts you out of business as your associates are heartless, uneducated, unprofessional, rude, and over their head for the position they occupy. You need to do a better job of hiring as your manager of the Davenport store is not even close to being qualified to run a cash register let alone a store.

    Anonymous 12/27/09 1:47PM

  • I shopped at Target for years and the most consistent things are the helpful and friendly employees and the clean stores. That was true until Nov 24th 09 when a prescription was called into the Pharmacy, I received acall that I would have to call the Dr. and have him call again the clerk couldn't understand the Dr's name (even though I already have a script at Target) the office closed and I waited till after the Holiday. When I called the same clerk told me the script had been sitting there since 11/24/09, and in a snotty tone (2nd time) SAID WELL IT'S READY NOW! I thought I was at Kmart not Target.

    Pat Brown 12/21/09 4:56PM

  • On December 15, 2009, I ordered 2 digital cameras online. It stated the shipment would be free if it was over $50.00. In addition to that it stated that the promotion would end on the 21st but the merchandise would be delivered by Christmas. While placing my order I selected standard shipping which meant in 1 to 3 days I should have my merchandise. I checked the status of my order and found a delivery date of January 6st to January 21st. I called the customer service number and was not helped at all. I was told I could go into the store in case the cameras didn't arrive on time and purchase them. I was then told to get a refund on the ones I purchased on line. I requested several times to speak with a supervisor and the reply was she could not find one at this time. I asked if I could I was placed on hold as long as 10 minutes. Bottom line the customer service was worthless and Target's system is flawed. I would not shop with Target ever again.

    Anonymous 12/18/09 11:35PM

  • My first visit to Target today.
    Workers don't look happy. They make eye contact with you and don't say a word or just look away. Told a worker 'hi' as she was folding clothes, and she looked at me with a blank look and kept folding. I pretty much went all over the store, since it's my first time. Not one of Target's associates greeted or acknowledged me. Oh well, Target's loss. Word of mouth is your best bet to bring in more customers.

    Upset 12/15/09 1:28AM

  • The 800 customer service number takes you to New Delhi so you feel just like you're talking to Dell Technical Support!

    And if you're calling this number because you're already pissed then you will be extra pissed after taking to the New Delhians.



    Anonymous 12/11/09 3:44PM

  • I ordered something the first week in November. Then i waited, and waited.Called a couple of times and was assured it would ship. Now they tell me it will not ship until January1 I cancelled my order. What a lousy thing to do to a loyal customer just before Christmas. Now my grandson won't get what he asked me for . I'm more than disappointed

    Anonymous 12/11/09 11:51AM

  • WOW, and I thought it was just me that was UNHAPPY with the costumer service. I was not only rudly servied by one employee;it was two. They have no problem solving skill and have no idea how to handel a situation. I will NEVER again utilize Target to develope my photos. For one the customer servis sucks, picturs I chose did not print, picturs I did not chose printed and then to top it all off my recipt stated I purchest more then what I had selected....Rip Offs!!!!!!!!

    UNHAPPY 12/9/09 8:45PM

  • customer service sucks. i just need to reach a rep and ive been calling all these stupid numbers and im getting no where.

    bryant 12/9/09 4:51PM

  • I will NEVER use target.com again. I placed an order days before Thanksgiving and every 3 days since then I have received emails stating my order has been delayed. I attempted to cancel the order online, but since the order shows that it is in the shopping state, it can not be canceled online. It has been in the shippig state for weeks. I have called numerous times and even talked to a useless superviser Fannyj. No apparently can help me. I was told another department would contact within 48 hours. If you need something delivered within a month, DO NOT use TARGET.com. If you need to cancel an item because it was not delivered, DO NOT use TARGET.com. If you want a little customer service, DO NOT use TARGET.com. Better yet, JUST DO NOT USE TARGET.COM.

    Anonymous 12/8/09 6:48AM

  • I will not return to any Target stores ever. Had a problem was charged for an item that I did not have,I went to customer service and was there for 20 minutes when the manager and the security guard came back and said that everything I had was put in my bag I then told them they were incorrect because I did not have that item,so the security guard went to look at the tapes again and found out that the cashier had charged me twice for the same item,but still a problem the head cashier is stating 2 different sku# until she scanned the tickets and sure enough there was 2 different sku#'s on this one item. So after 30 minutes being accused of stealing I did get my money back but no apology for their behavior and their mistake

    Anonymous 12/7/09 7:01AM

  • I have tried and tried to get my return slips and I just got the run aroud
    I don't think I will order over the internet with target

    linda slagle 12/5/09 5:16PM

  • Ordered several items online. All but one has arrived. A gift certificate i need for this weekend. Thanks alot; target. AND no one to tell me how to deal with this. No way to track it either??

    touchyinupstate 12/3/09 3:55PM

  • The add for mindflex toy caught my daughter's eye and I have been looking ever since. By calling # offered on website today I was able to find two stores that might have it in stock. I have #phones to call. Called both stores. First CS person hung up on me when I asked about a rain check. The second CS person was kind and listened and stated that the toy could only be purchased online but no rainchecks offered because it wasn't in their ad.

    I am a little upset at Target currently for some shady business tactics. Showing Mindflex Game and then not having it on the shelves seems shady. Also I tried to purchase some shirts recently for my son that were marked down and when I got to the check out counter they were taken stating that they were defective. I feel that they were baits to get me to buy and taken because they were not scannable probably put back on the shelves for another sucker to try to buy. I think that I should have been able to purchase the shirts and I think that the routine was all to normal for the cashier who said the shirts were probably recalled. I have never heard of shirts being recalled. It really is frustrating to be decieved and it happens in the disguise of marketing.

    I also waited in the store for 15 minutes for a person to assist with household inventory items. It was frustrating when no one came. I went to the dressing room and talked with the nice people there who checked and mentioned that the store had some water leak and that there were 3 items in their inventory but no where to be found when I went to look again. The issues of waiting and inefficiency. Carts everywhere with items in them. I understand the water leaks threw everyone off but it seems that their should have been someone willing to look for the items and not one person cared to look. It was up to me who was at that point looking at a viable alternative.

    My husband really likes Target but I am not sold on their customer service.

    I am currently on hold with a third store CS representative who is trying to get me a rain check. She has asked me if I could wait on hold and I am willing to wait if someone is willing to help. The 198 store Customer Service Rep was very responsive (#3014830934)Ashley Hunter was very helpful and explained the process of getting a raincheck and how to place an item on hold once it is in stock and when to call to find out when an item is in stock. Thank you Ashley.

    Tammy 11/30/09 10:05AM

  • I have been a regular, long time customer but have been extremely disappointed with recent service. The most recent being one of the Black Friday specials. I visited the Bridgewater, NJ store on Friday morning, about 6:30 a.m. The line was extremely long and I wanted to purchase the Nikon camera for $88.00. I did not have time to wait. Then on Saturday, I went on line to see which stores may still have the camera in stock. I located one in Plainfield, NJ. The comment under the camera stated available. I immediately drove to the store, about 8:30 a.m. and I was told by the rude sales person that there were none left. I told her I went on line and it said "available". She gave me some story and offered to let me check myself. So, I did not get the camera. But, I noticed in todays Wallmart Circular, they have a similar deal. It appears that your customer service is getting worse. This is just the final situation as we have had a few others recently. As a consumer, I have choices and as of now, I will not be shopping at Target any longer. There are other competetive stores to shop. The personnel at the Plainfield store should be taught some skills in dealing with customers. I went out of my way to make a purchase and there was not even an apology. Thanks....

    Anonymous 11/29/09 8:16AM

  • I just went to buy a Christmas item that has been on display since halloween, I have gone weekly and they do not have it. Today I was told they "probably" won't get any. So I asked to buy the display. The clerk told me they don't sell displays. I asked to see the manager, she would not see me. When I went to customer service she was flirting with another employee. When I asked her if she would see me now, and explained i wanted to purchase a $50 item that was on display, she said "we throw away our displays at the end of the season", so Target would rather throw away a perfectly good display than sell it. I had a cart with $200 worth of items in it, I left it there - no more Christmas shopping at Target. In this economy, they are throwing perfectly good items away????

    Tina M 11/25/09 3:15PM

  • ME TOO! I too fell for the add on a Acer netbook for $199, went to the store hours after
    the add came out in the Sunday paper. With a
    smile, was told they didn't have them. Asked if they ever did? Asked if the other target
    had and was told yes, they have 5, left store and drove maybe 2 miles and was laughed at and told the store does this all the time, never had any. It is their habit to never check and when I asked if this is company policy got a big grin. I don't plan on doing much shopping at TARGET!!!!

    Anonymous 11/23/09 1:16PM

  • I just wanted to let you know I have crossed Target off my holiday shopping list. A Sunday newspaper ad featured an Acer mini laptop for $199. Before I ventured to the store, I called and spoke to electronics rep who said the store was already sold out.

    "This was just an ad to draw me into the store so that I would spend money on other items? There were only 2 or 3 laptops to begin with. It was just a come-on?" I asked.

    "Exaclty!" the store rep said and laughed.

    I will be laughing too! Along with my friends as we travel to to Wal-Mart, Meijer, Best Buy..............

    Anonymous 11/23/09 11:40AM

  • I purchased 2 portable DVD players and 2 - 3 yr extended service plans on those players. I have had a nightmare trying to get Target to honor the plans on DVD player #2. They honored it on the first one that quit, even when I told them it had water spilled on it once, they honored it. The 2nd player had nothing done that I knew of, and they are not calling me back, after talking to 6 different employees, no help or resolution yet. 2 of the employees were at the Target Headquarters.

    lyndi 11/10/09 12:51AM

  • I recently bought a Mission Desk from Target. With just everyday use, the wood on the front desk top pelled. i e mailed Target and told them but they never responded back and I know they got the mail because of an automatic reply. i guess they don't want anything but my money and no more of my business. I do demand performance from the products I purchase and I did not receive that from Target.

    ronbudro 10/26/09 8:44PM

  • Target-Arlington TX...My business check was declined by Certegy Co. (1-800-831-7764)at the checkout line. I was surprised because I have written many checks to Target on this account and have never had any returned checks for NSF. The clerk said they could not tell me why the transaction was declined and said to call Certegy for information. I called Certigy and they said the transaction never happened and therefor there had been a transmission problem on Targets end. She went on to say that all transactions with transmission problems show decline. HERES THE BEST PART...THE SOLUTION, ACCORDING TO CERTEGY, IS FOR ME TO CALL CERTEGY FROM THE CHECKOUT LINE AND HAND THE PHONE TO THE CLERK SO THEY CAN OK THE TRANSACTION. THE CUSTOMER IS NOW THE TECHNICAL DEPT. FOR TARGET. This, of course, is ridiculous. So I called Target. They said they can do nothing. Useless,Weak,Pathetic customer service. They turned down a valid check and lost that sale for no reason. Lost that revenue for no reason. The manager I spoke with at Target (Bionca) acknowledged the problem with Certegy and said that Target experiences thousands of problems with Certegy transactions every month and actually recommended me to a Wal-Mart located just down the road.

    Anonymous 10/26/09 4:13PM

  • I PURCHASE A 32 INCH MAGNAVOX TELEVISON FROM TARGETS. I USED THE TELEVISION FOR 5 MONTHS AND THE NEXT THING I KNOW IS THAT SCREEN TURNS COMPLETELY WHITE. I WAS INSTRUCTED BY MAGNAVOX TO RETURN THE T.V. TO TARGETS TO GET A PROOF OF PURCHASE. ALL THE REP HAD TO DO WAS SCAN THE BOX OF THE TELEVISION. I WAS MEET BY SOME RUDE ASS CASHIER THAT SAID "THE ESCALATION STOPS HERE" AND WOULD NOT FURTHER ASSIST ME. I WAS SOOOOO UPSET BECAUSE I FEEL LIKE I AM OUT OF $500.00 FOR NOTHING. YOUR CUSTOMER SERVICES IS BY FAR THE WORST I HAVE EVER SEEN. I AM A CUSTOMER SERVICE REP.I KNOW THAT THERE ARE WAYS TO DEAL WITH AN UNHAPPY CUSTOMER. TARGETS WILL NOT------------------- EVER GET A HARD EARNED DOLLAR OF MINES. THE CASHIER EVEN LIED AND SAID HE WAS THE MANAGER. WOW! DOES THE MANAGEMENT WEAR THE RED SHIRTS? HE EVEN LIED ABOUT GIVING US THE CORPERATE NUMBER. I HATE A LIAR!!!!!!!!!!!! I HATE TARGETS!!!!!!!!

    TARGETS IN DANVILLE VIRGINIA.

    kimrasheedqrasheed@yahoo.com 10/25/09 2:49PM

  • I went to Target in Savannah on the South side yesterday to return a defective infant swing and was met with the ultimate in poor customer service by the young man working there.
    I was not greeted at first , he never made eye contact with me ,hissed and sighed as if he was doing me a huge favour by doing his job.
    Then to try and find a store manager to complain to is nearly impossible. Shouldnt there be some kind of open door policy where customers such as myself can talk to a manager instead of being given the run around and it seems as if they actually didnt want to tell me who or where the store manager was.I have been a district retail manager for 19 years and this is the worst ive come across.

    vincent 10/8/09 9:24AM

  • I just returned from your target store in Timonium Maryland store 9901 to return three shirts that did not fit . I had removed the tags because I was sure that they would fit but I was wrong they were to big. When I returened the shirts Karen (time 3:45pm Saturday the 19th) was very scarstic and rude when she told me that I was irresponsible for not leaving the tags on the shrits and the excuse that I gave her jokingly was it was a man thing and she said it was not an excuse that I was just irresponsible. My wife and I shop Target because we think it's a step up from Wal-Mart but I will gladly shop at Wal-Mart if they are going to treat me respectfully. One question I do have do you train your people to be respectful of others? I always treat people the way I want to be treated no matter who they are.

    Regards : Bob Murray

    Bob 9/19/09 1:55PM

  • Their photo department is very unhelpful!

    Anonymous 9/3/09 11:18AM

  • Target Montgomery Ward building lot on 7th Street, Fort Worth, TX

    I have usually had fairly good service at This Target store. I have spent thousands of dollars at this Target store since it opened. My family has spent at least two hundred dollars this week alone.

    Earlier this week I was shopping at this Target and I had noticed the box fans on an endcap. Tonight I went to this Target just to purchase 2 of those box fans. When I got home one was cracked and broken. I returned it to the store about a half an hour after I purchased it. I didn't have my reciept with me. I offered the card that I had purchased the item on becuase that is what I have had to do in the past when returning something without a reciept. I was told that I could not use my card as a reciept. I told the manager and Tiffany that we could probably find the check out person that I had just purchased it from and she could tell that I had just bought these items about a half an hour ago. I was told that even if we could find the cashier it would not change their return "policy". I was told by the manager and Tiffany that I would have to show my drivers license(like a suspected shoplifter) and pay $2 more since the fan had been on sale at one time. I just wanted to switch out the fan for one that was not broken. I was very dissapointed and angry with what I felt was very poor customer service and poor customer service "policy". I had had a long day and wanted to use the fan that night. I just wanted to put a couple of fans in my windows tonight to enjoy one of the first cool evenings in quite some time. I didn't want to make a third trip tomorrow(with the reciept) just to return damaged merchandise that I had purchased.

    I am disapointed that Target feels that they must treat regular customers to be made to feel as if they are shoplifters and charge them even more money for an item that was purchased less than an hour earlier.

    I did go to my car and find the receipt in the car. My fan was exchaned. This return experience has left a sour feeling and I don't plan on shopping at Target any time soon.

    The manager and Tiffany should have let me find the cashier that I had purchased the fan from a half an hour earlier and just simply exchange my fan for one that was not broken.

    Anonymous 8/29/09 8:58PM

  • I purchased a gia ball while they had them instock and gave them for christmas presents, when they were actually used one was defective, but when I tried to return them they discontinued them and it was 1 day past there return policy date, they contacted the manufacturer and they were suppose to send a replacement, never received it.

    Shelade 8/28/09 2:07PM

  • I am very unhappy with my recent experience with Target online. I purchased a baby bed (online order only) that was damaged. It was a shower gift that several people had put in money toward. I returned it (as instructed) and asked for it to be exchanged. Instead, they issued a refund (which takes up to 10 business days to hit my bank account) and charged my credit card a 2nd time for the replacement. As a single mom living on a very tight budget, I can't float a duplicate charge.

    I talked to their reps in India several times, and couldn't get anyone who understood my concern. I've received several responses that they apologize, but my checking account is in danger of being overdrawn because of their bad service in this matter. In addition, my bank can't do anything for a few days until the charge "clears".

    I have always loved Target's in-store return policy, but do not intend to EVER buy from them on-line again. This has been an extremely bad experience.

    lel626 8/19/09 9:00PM

  • I have been a shopper at Target for 38 yrs, have had many problems with their attitudes and return policies, but it is close to my house and gave them many chances. They have blown their last chance with me and about 7 other couples, and I will let more people know of Targets dirty dealings for the rest of my life. Latest and last example: my daughter registered for her wedding @ Target last winter. She marked a boxed set of dishes/cups - she wanted 2 of them. She received 2 and 4 others (due to our guests not letting Target know they were bought for her.) So now my daughter and son in law end up with 6 boxes of very nice dishes, Target dishes, marked with Target on the box and all. Who needs 48 place settings so my daughter went to return 4. Guess what, since she only had two on the registry, they would only let her return 2. What is she to do, ask her guests for their credit cards so she can return the other two? How embarrassing that would be. I also tried returning them for her and only wanted credit because we were going to go and buy a vacuum (which they would have made $ because the vacuum was 2x's the amount of the dishes.) They would not allow me to without a receipt. Did they think we stole them? I have had it with Target, they have lost a lot of money with losing out on all the people who will not set foot in their stores. Maybe they should get better security so they can catch the real thief’s and then "us" the honest, hard working people could live our lives without being treated like criminals.

    racert80@charter.net 8/2/09 8:41PM

  • Phone customer service SUCKS... I got a discount card for 10% because I had a wedding registry, when I tried to use that online it gave me an error message so I called customer support- I have been on the phone an hour to some guy named marvin in India who cant understand english and wont transfer me to a manager.
    he agrees the discount should work but it doesnt? and after trying to place the order with him it still doesnt work!!
    still on hold..

    na 7/31/09 11:27AM

  • I purchsed a DVD on 7/26/09 not realizing that it was a blue ray DVD, also not knowing that it would not play in a normal DVD player. I tried to return it to get a regulaer DVD and I was told that it was non returnable due to the fact that it had been opened (bue ray was at the top of the video in probably 1/16th of an inch I can really see that. Needless to say they would not exchange the movie or give me any type of credit. So needless to say not only am I out the $30 buckaroos it cost me but the movie is somewhere in your store on West Main Street In Kalamazoo, Mchigan. I will never step foot in another Target Store or any other business owned by Target. Customer Service is not on your list of priorities, so I will take my business else where and you can be sure that I will let others know. It is nice to know in these economical times that your customers come last.

    Brenda Lago
    2305 Ashton Avenue
    Kalamazoo, MI 49004

    brendalago@yahoo.com 7/29/09 12:01PM

  • Horrible!!!
    What ever you do try not to shop with Target.com. The service sucks. Last year I ordered a Ninetindo DS for my daughter and it was left at the door for someone to steal, because target does not insure packages. Now I am told my package has been sitting in the UPS warehouse for quite some time and "I should go and pick it up". I've had it as I am sure most of you have. Fight to get a Walmart in your community so you don't have to experience Target's negligence!

    Anonymous 7/27/09 9:54AM

  • My grandaughter got a Schwinn bike for her b-day on 5/9/09. On 7/8/09 the brakes broke and failed. She was wearing a helmet, saving her from head injury, however she was none the less badly injured. I took the bike to the Target where it was purchased. I had no receipt but the bike still bore Target's barcode. The customer service representative didn't ask how my grandaughter was, or apologize-just "Where's your receipt" It got "ugly" I left the bike for repairs, however I will go back and get it today and seek legal counsel. I was given a phone number for customer service, a call center in New Delhi, India.Their question was "How can I help you? I spoke to four different CS representatives. Customer service is a joke-pleeeeese. I will not stand for this shoddy treatment. Angry grandmother

    Anonymous 7/10/09 7:23AM

  • Sawgrass Springs customer service dept. is the worst. I came in with the receipt for a skirt and they insisted numbers were off by one. Apparentently item was keyed in as a miscelaneous item and entered manually. Cashier must have entered a 6 for an 8 (easy to do) I was forced to drive an extra 20 miles to return the item at the Lauderhill store where I bought it because customer service at Sawgrass did not have the smarts or did not take the time to figure out the problem. They kept insiting I was wrong!!

    Anonymous 6/30/09 1:20PM

  • In Your Washington, Pa store today 6/10/09, I received the best customer service from Wendy Bowman. Due to this outstanding customer service I am a very happy Target shopper and will always shop Target.

    Anonymous 6/10/09 6:19PM

  • Hello
    I just came back home very upset after shopping at target in leesburg(703-777-8730)
    Among everthing else that I had I had the Loreal Hair color to purches.I did not know that the item did not have a bar code,so the cashier look at it and call the next cashier which was apperantly one of the supervoiser(Asian looking guy)and ask the item does not have a bar code.I did remember that approx. week or a little morethen that target had the two as a pack(saving items)and was very resonable price ,I said WOOO its one of the the two pack.The guy in that was apperantly the supervoiser said, will check. my cashier said do you want it or not.I said are you kidding me it must be one of the pack ofcourse I want it .Then she said you will wait here until he is done with his customers to check,she couldnot wait to send me away without ourchesing the item I do not why.I told her I cannot wait so I will go and check the price,I did bring the the other three singels ones that was in the shelf and give it to her(all of the singels had bar code in the bottom of the box,although the one I brought in first had no bar code)
    After she was done with scanning my item(loreal hair color)she hand me only one.I told her what happen the other one does not have bar code so this part of the two pack saving I should get the other one too.She turned her head and said no you won't get it,they probably forgot to have this item with the bar code.Unfortantley for her I am not stupid.Althought that was wrong,I didnot say anything but I did walked out of the store knowing that what just happen was not fair or nighter right.she did not do a good job serving me.I had to stand up in the line twice, I had to do my own price check and at the end she probably kept the item to harself.Techanicly I purches the pack and should have gotten the item.
    Item No=063010831 and was purshed at 4:07 at leesburg store.
    bottom of the reciept has these letters and numbers probably to ID the cashier(white heavy set,short and possibly a high school kids)rec#2 9137-1874-0089-3067-7
    VCD#754-250-456
    My name is Hasina,I am one of your regular customer,shopping a least 3-4 times a week in the same store.Since the store opened I have spend thousands of doller shopping
    in this store.

    Anonymous 5/17/09 6:07PM

  • I am extremely frustrated with my online Target shopping experience. I ordered a gift card and received a confirmation email from Target indicating it would arrive in 3-5 business days. After 7 business days and the card had not arrived, I called to inquire about the status. I was told that the "website' says it would be 2-3 days to process and 7-10 days to deliver. I wasn't pleased since the email had clearly stated the card had shipped and when the delivery time was. The customer service person in India continued to argue with me and kept telling me to go to the website. I asked to speak to a supervisor and got the same type of treatment. I then sent a complaint about the problem via the Target online contact form. Since the gift card was going to be late for the baby shower - there wasn't much I could do now. Guess my surprise when I received a no-reply email that the gift card was now considered lost and was deactivated. Great - now the card was not only late but no longer had any value. This is just the beginning of the saga. I'm now trying to get a name to write a snail mail letter to Target. The 'no-reply' emails are very frustrating.

    I have always enjoyed Target products but their on-line customer service is awful. I was even transfered over to Customer Relations. Guess what - they can do nothing but log in complaints - not resolution. They can't even see the orders.. Very disappointed in Target's customer service.

    Beth 3/23/09 9:51AM

  • This will be an indirect complaint concerning Target's lack of customer service. Recently, while shopping in West Omaha Target store I began to pay with a personal check. After a short wait I was told that they could not accept my check as their check authorizing company (Certegy) would not authorize it. Since I am an officer at the bank I knew there was plenty of money available to cover the check, and have never had a check denied for payment in over 50 years of writing checks. I was give a number to call Certegy which I did. The rep at Certegy simply said to void my original check and give another and it would be accepted. In the meantime I had already presented my debit card which was accepted. Certegy would not give me any reason for not authorizing my check, so I asked to see the Target rep in the store who nicely gave me a district number for customer service. After calling that number and getting put off, I am of the opinion that Target neither cares nor wants my business. Therfore I will never purchase anything from one of their stores again. There are plenty of Kmart and Walmart stores that are willing to listen to customers with legitimate suggestions and complaints.

    Anonymous 1/2/09 1:52PM

  • I visited Target Lake/Hiawatha Store this am.
    I went in for the glue product as "seen on TV." (Mighty Mend it.)One of the staff I work with bought the glue at the Woodbury store on sale, less than $5.00, one week ago. I asked 3 different clerks who were repricing post Xmas, shelves for help to locate the product.
    None of the 3 could help me find the product despite the fact that I had checked prior, on the web site and it indicated that this Target had the item. I proceeded to go down every isle until I did find it myself. The price was 9.99. I brought 2 boxes up to the customer service counter to inquire about the price difference of the Woodbury Store.
    "Well they do their thing, we do ours." The prices are different all over. "You'll have to drive to Woodbury or wait until we have it on sale here. As I walked away from the counter, I overheard the comment, "this is going to be a long day."

    Anonymous 12/26/08 11:00AM

  • In June of this year I requested service (using the extended Service Plan) for my 13 month old TV. Since June I have made over dozens of call, had 3 service visits, waited in twice & had no one show up & still the problem is not fixed. Yesterday I received UPS label & a gereric letter telling me that I must now return the TV! Thats is; no apology, no explination of why it can't be fixed, no expected time frame for this repair or when I can expect my TV back. Next time I spend almost $1000 on something I guess it won't be at Target.

    Katie, Lake Forest CA 10/24/08 9:58AM

  • Well it seems that Target does not care about it's customers. I did a search and the website gave me a price and availabity of an item in a local store, I go and get blow off my many people in the store saying we don't match our web site prices. I tried to speak to someone in the corp office and was treated very rude by several staff including supervisors. I tried to reach someone higher and got told that "they don't talk to guests" How can someone responsible for guest relations not talk to the guests, especialy concerning an employee complaint? Well it seems that they have lost another customer in me.

    Jay 10/21/08 10:53AM

  • On 7/1/08 I searched online for a Intex pool sold only at Target, and found that only the Montgomeryville PA store had it in stock. I called the store and spoke to the sporting goods person. I gave him the product code. He told me that the item was clearanced out to $45.00, sold, and is no longer carried at this or any Target store. He told me to buy it online. I did, from Target on Amazon.com. My friend works at that store and he saw the pool in the stock room on 7/3/08, the day that I received the pool from Amazon/Target.com/ITC paying a higher price and $72.51 Shipping charges. I want the shipping charges credited to me, because I could have bough and picked up the pool two days ago at the store, had I not been mis-informed. When I called the store this evening at 7:20 PM, the store phone was answered by a Ryan who was very rude and refused to allow me to explain the situation to him. He hung up the phone on me and I really do not appreciate that considering the thousands of dollars my family spends in you store. He told me that he guesses that I know everything about target so the conversation is over. He refused to give me the store manager, and hung up the phone. That store cost me additional expense, waiting time to get my product, and substantial shipping charges from their miss information and now rude lack of customer service. I want Ryan disciplined. If I cannot expect to get accurate information to allow me to make prudent shipping decisions, I will stop spending my money with you. If I cannot get my customer concerns out of my mouth without being cut off and hung up on, then I will stop spending my money at Target. I want the shipping charges credited or refunded to me and Ryan at least suspended or our Target card under my wife Clare Davis,will be closed and our purchases will cease.

    Anonymous 7/3/08 8:54PM

  • Submit your comment >>
  • Last month I was in my local Albuquerque Target looking for baby shower gifts. I found a hook with approximatley 8 rattles with a CLEARANCE sign hanging on the hook. However there was no clearnace stickers on the any of the rattles. So I proceded to the Price Check Scanner...item was not in the computer system. So I found a VERY helpful employee. This young lady did several different checks on the computer system and still could not find the rattle in the system...anywhere! She called a department manager. This gentleman, went above and beyond. He also could not find the rattle in the system and thought it must be a single item online return. However I took him to the aisle and showed him the hook. Next he & I went to guset services and tryied to call corporation for a price check. After 20 minutes the manager simply price matched to a similar product and rang me up personally!!! When I got home I reviewed the reciept and found that I was never charged for the rattle. So I returned to the store to pay for the rattle. I found the same manager and showed him the reciept. He could not believe that I had returned. He thanked me for my honesty, made a note in the computer and simply sent me on my way....without payment.

    Locally both of my Traget stores have increased thier customer service. Employees on the floors, who are stocking items...look up and ask if I need assistance and are always with a smile willing to help locate items.

    I am shopping more & more at my local Targets!

    Anonymous 8/13/10 10:44AM

  • Today I shopped at the columbia heights store . I left my purse in my basket and went into another isle,leaving the basket behind.One of the employees saw what I had done and informed me.I was glad she had come by. Miss Colmam

    Anonymous 7/11/10 5:30PM

  • I want to thank the employees at the DC store . I have never seen anything like it before. When the lines get long and they call for help employees start comming from everywhere.YOU GUYS KEEP UP THE GOOD WORK! MRS. Susan Miller

    Anonymous 7/11/10 5:24PM

  • I've been shopping at Target stores on and off for seven years or so.I find every Target store a real delight to be in. Target stores are invariably clean, orderly, colorful, fun to shop in (only the best people shop at Target), and full of astounding values. When I need something of real significance from a merchandise market I know where to be at. I 've learned over the years that if you want friendly , courteous service you have to show that, you have to demonstrate it. Thanks to Target stores like so many other fine places of business I have a real gem of an opportunity to hone those skills several times a month.

    oxford-Alexander 6/13/10 2:32PM

  • My entire family shops at target near our ho me the workers are always very friendly and polite the store is so clean and every visit someone ask if we need help to find what we are looking for like. thanks for wonderful customer service

    Anonymous 5/27/10 1:17PM

  • I recently purchasred in the Revere store and want to commend a Salesperson Mark for the outstanding assistance I received, he was the most helpful person that I have ever encountered while making a purchase, I just ha,ad to let his company know what a jewel they have in him as an employee. Please let him know that I thank him again. Jo cicatelli the buyer of the Bristol dining set

    Anonymous 5/18/10 7:03AM

  • The associates at the Target Pharmacy on Bell Road and Grand in Arizona are outstanding customer service professionals. They consistently go above and beyond and seem to know most of their customers' names and greet them using their names. They provide an experience that goes beyond what a customer expects - delight!

    Anonymous 5/10/10 12:30PM

  • I visited the Target in Burlington, NC today and I just wanted to share that the restroom was beautiful!!! Not only was it in nice order, I wanted to thank you for creating proper space in the restroom and thank you again for having the good sense to allow the doors to open out instead of pulling in - often trapping people and preventing them from getting out. It seems like such a small thing but most stores have not managed using good common sense in this area.

    Any shopping experience is made better with a lovely restroom experience.

    Thank you!
    Kathy Cates

    Kathy Cates 5/1/10 10:29PM

  • Jaime B. the pharmacist at your Target in Brandywine Square Wilm. DE.is the best. She has time for everyone. If there is no one at the counter she will come over and get and ring up your prescriptions. Some of your other pharmacists could learn to take a page out of her book. I have never seen her without a smile, no matter how hectic the pharmacy is.

    Jane R.

    Anonymous 4/29/10 7:52AM

  • I ordered two items from the Target online catalog in January 2010 and was happy to use and online coupon available for a 10 percent discount as well as take advantage of the free shipping for orders greater than $100. I was surprised to find that when I opened my shipping invoices for these two items via my personal email, my Mastercard had been charged approximately $10 for shipping on one of the items.

    I immediately called the customer support department which was on a Saturday afternoon. Target explained to me that the two items were shipped from two different warehouses and that since the second item was less than $100, I was charged for the shipping cost. I explained that I ordered BOTH products at the same time and was not quoted any shipping charges on my original invoice.

    She placed my call on hold for a couple of minutes and explained that my card would be credited back for this charge. She also followed up with another email confirming this credit.

    This is what customer service should be. I wish the software used internally by target would be tested better to avoid these types of issues. However, once an error is made, Target customer service employees are quick, proficient, and polite about correcting issues.

    Also, all items arrived in perfect condition via UPS within the promised delivery time. Again, excellent customer service!!!

    Shygrl 2/13/10 2:04PM

  • I was in a Target superstore last week, in Hanover Ma, and the service I received was wonderful. I bought a Sony Bravia T.v. and I did not go in there to buy one. The young sales rep in electronics was very attentive, he knew the technology and went beyond my expecations for customer service. He spent a lot of time with me explaining how to set up the t.v. when I got home and other helpful things I should know. I was very impressed. Very good experience.

    Anonymous 2/2/10 9:23AM

  • Black friday at the Westlake, Ohio (Westgate)
    store was one of the best experiences I have
    had at a retail store in a long time.
    We were there at 5:15 am. and the store was
    packed. The lines wrapped around the whole
    store. I thought "oh God, we will be here
    all day".... but no, they had two young ladies standing in back of the registers (which were ALL OPEN) directing each approaching cart and directing them into the
    next available check out counter. It all moved so effeciently and quickly and with smiles ... I love that store, but am so impressed I just had to write and tell you

    thank you for such a nice experience!!

    Jane Barry - Lakewood, Ohio

    Anonymous 11/28/09 7:50AM

  • I have never had any problems with customer service at my Target Store in Burleson. They go out of their way to meet my needs. I do not kn ow where those other people shop but it certainly can't be here. My only complaint is your limit of Photo Kiosk time.

    pelekia64@yahoo.com 9/27/09 7:17AM

  • I only want to thank Target for having products at a cheaper price than Wal #### in my town. Target is more loyal to their customers and have fair prices. I will no longer shop at the Wal #### store I am now a loyal Target shopper. The other store will not honor their on line prices because they don't want the overhead in their stores any more and that is why they are offering better on line deals. OH and did I forget the other store you have to wait at least 3 weeks to get what you want.

    peanut55362 3/22/09 5:07PM

  • I recently visited the Cedar Hill Texas target pharmacy. Once I got my medication for my son the pharmacist whom I never met before, spent a good 15 minutes talking to me and listening to what my son had been going through with seizures. She was so supportive and understanding. Sometimes it takes someone to just listen to you when you are going through some tough times with medical conditions. Lisa was her name. So many times people have complaints with certain stores . I think it is just as important to report the good things too.

    debbie 10/25/08 7:18AM

  • It has taken me 30 minutes to find a venue for me to email an outstanding recommendation for a pharmacy sales associate at the Target Springdale Store in Cincinnati, OH, Store #1037. It would have been helpful to have a link on the www.target.com web site to email the employee compliment direct to Target vs. spending way too much time trying to find out how to communicate a compliment for an exceptional employee. September 2 I had dental implant surgery and have had 3 prescriptions filled at 2 local Target Cincinnati, OH stores post surgery: Springdale and Colerain. Ms. GAYLE HANNAHS went above and beyond helping me with my prescriptions at the Springdale store on Friday morning, Sept. 5. Gayle went above and beyond the call of duty and called me later in the day to check to see if my celluitis condition had improved since I was in the store AND she was extremely helpful with information on the medications. Gayle deserves to be recognized for her exceptionally outstanding customer service. Please email asager@providenttravel.com to let me know the Springdale store manager was made aware of the exceptional service Gayle Hannahs provides Target customers. Thank you. Ann Sager

    Ann Sager 9/7/08 12:45PM

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  • I work in Electronics in a certain Michigan store. Here's 10 things to help understand and possibly work around our biggest problems.

    1. Our system can be anywhere from 24-48 hours behind on a number. The online database is even worse. I don't deal with it at all other than "It says you have it online." Most of the time it's a lie. If there's a big sale and you're checking availability on Sunday, good luck. We're probably short-handed and sold out already.

    2. There's a reason they're called door busters. I hate to say it, but if you can't wait outside, you're not getting it. We don't get enough stock. Sorry. This rings true for really good sales on Sunday. Don't expect us to have it on Saturday.

    3. You know that RCA TV? It was a discontinued item during the whole sale. I knew the whole time we'd never get it back in. Even the raincheck said so. By the way, we weren't supposed to give them out to begin with. We were just delaying the anger. If it was me: "Quantities are limited, we're not getting stock. We're not giving out rainchecks." This happens a lot. Half of our current cameras are discontinued and out of stock.

    4. That Mind Flex game was limited by the company. You couldn't get it anywhere else. We no longer carry it. We don't get those Zhu Zhu pets in much either. Or Wiis.

    5. Cheap stuff sells first. You get what you pay for, anyway.

    6. There are NEVER enough people on the floor. We have 3-5 people on the floor during 10am-6pm any normal weekday. 2 managers, the operator, and the single Electronics person. On average. Then the closing people in certain numbers to help pick up after your messes. 10 people are given 4 hours clean up a large store. We don't have time to help or we get in huge trouble. And Electronics almost never has assistance so you'll have to wait.

    7. Returns. There are loopholes, and you can return lost-boxed items only if we have it in stock. You can exchange games/movies for the same TITLE so if you opened up a wrong game case, you can exchange it for the same one in a different system. Goes for DVDs vs Blu-Rays as well. You can also fight it if it doesn't say 'return only if unopened' if you've got a weak guest service person.

    8. Back room people aren't always in the back room. Your best bet to find things in the back and get TVs is before 10 am. Electronics cannot pull TVs, though if it's bottom rung, I will. You're more likely to find people on the sales floor by then, and there's many people in the back room.

    9. Don't call the store until after 9 or 10 though. There's not enough hours to give operators to have them answer the phone in the hours when most people call.

    10. We're more likely to help you if you have an item number/DPCI:
    ###-##-#### If the first three are 24#, it's online only, the stores will not have it, regardless of what the site happens to suggest.

    PS: The reason us Team Members are so unhappy is because we get paid very little and are treated like dirt.

    Anonymous 2/22/10 3:53PM



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