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First of all, I want to say that I am an avid Target customer - using my red card with every purchase + having all my prescriptions filled in the pharmacy.
Yesterday, I had an experience that bothered me quite a bit.
The Sunday flyer from last week indicated that with the purchase of 2 boxes of Pampers diapers you would recieve a $20. gift card. I went to the baby supply area and found the diapers with the signs that advertised the gift card offer --- they were basically in front of every large quantity size of Pampers. I found the diaper size I needed and put 2 boxes (92 diapers in each box) in my cart. I was told at the checkout and at customer service that these quantity boxes were not the ones that qualify for the gift card offer. My problem is that the either the store has poor staffing that is not putting the advertised signs in front of the correct diapers for purchase OR the store and/or Target is promoting a bait and switch mentality. I am not going to get down on my hands and knees to try and read exactly what size box I need to buy --and most other customers are not going to do that either. The display sign that offers the gift card should MATCH the stock on the shelves. When I tried to explain this to the customer shervice representative all I got was a shrug of the shoulders. Definitely not a good shopping experience that day.Anonymous 5/19/13 10:49AM
I attempted to return a defective mothers day gift without a reciept. When the employee rang it up it was 7.?? Under the purchased price then my daughter paid 12may.
The item was not on sale today May 13, my daughter contacted here husband and he had the receipt with him
the employee never stated that i would be issued a gift card less than the purchased price because i didn't have the receipt. I read the return policy posted at that target store and it was not posted you get less money without the receipt I understand ifbthe item was on sale bbut it was not. I then called customer service today at 1207c ans spoke with Allianna i exlained to her what had happened and she kept asking me for my emal address I told her I didn't understand why she needed it. I gave it to her and she tells me that I didn't buy it online. I told her again that it was bought at the store and the she became angry and was rude insiting thats what i said or we woulnd be having this conversation. I asked for corprates number she said thatvshe could only transfer me. When she transfered me if she did iwas in hold for 10 mins. or longer when icalled back to see if i could get the number frome someone else I was hung up on. I then called again two more times thinking the first was a mistake and was hung up on again.
This is the second time have to make a complaint the first one I asked if someone would return the call when the matter was addresed to the employee and I didn't here from anyone.Anonymous 5/13/13 6:05PM
I was sent the wrong item and called customer service. I was emailed a return label that I now have to use: my tape, my print, my paper, my time, and my gas & car to drop this at UPS to fix a mistake that Target made, NOT ME. All of this BEFORE I am given a refund for something that I didn't even order. AND I now have to use my time to reorder it, because the return department can't do that. I was not offered a discount for all of this, or told that they would credit it back, NOTHING. This will take over 45 minutes of my time. How about I send them a bill: mileage and gas to get to UPS: 2.00, print paper .50, my time $75.00.seattlemom 5/2/13 7:43PM
2 weeks ago I purchased a patio umbrella, and carpet at Target in Lindsay Ontario.
The Table is in, and with many phone calls have convinced them to hold one for me until I know if the 8 chairs I want will come in.
It is exactly what I was looking for.
After many, many calls...not one person at the Lindsay store or head office know if the chairs will come of when. They cannot call the manufacturer???to see if there are more.
This is a brand new store and I really enjoyed it until now.
very very disappointed on their customer service and will soon return what I have purchased and shop elsewhere because patio season is upon us.
I asked them why they have it on the floor if they don't have it or know when and they couldn't tell me.
Wow.....not happy in Peterborough OntarioAnonymous 5/1/13 11:21AM
in march/april of 2013, my wife attempted to apply for the target debit card(i already have one) she was not(for whatever reason)given the choice of the debit or credit card,mshe was signed up for both!! without our consent, this generated the creation of an unwanted credit card which only she could cancel,i am her spouse and i am not allowed to do this!!?? yourasm nick at the west livonia,mich loaction at first eas very attentive as at that time i simply wanted an explanation for this . i waited and waited for a call ,2 weeks went by oops, no call. clearly i was being blown off i am in the business world as well , how many clients do you think i would keep if i blew them off in this manner?? my next step was to speak to the store mngr, john(jon) at this same location irepeated the above story to him with the additional question as to why HIS subordinate DID NOT FOLLOW THRU?? once again i was assured i would receive a response. well,what do think happened?? i the attempted to contact a district mgr thru the hotline number i was given on 5-1-2013 , iwas grilled as to the reason for mycall and was hung up on!!! in addition i reciveced a bill from the target credit card company for TEN CENTS!!! are you kidding!!! even though i am acting properly , clearly target places little value in treating people properly in moderate conflicts, what can i expect in any other scenario?? finally at this time i am also considering filing a complaint with my local BBB. thankyou.na 5/1/13 10:36AM
I ordered a crib on my son's baby registry on 3/16 - it is now 4/25 and it has not arrived. His shower is Saturday. I spent over 2 1/2 hrs. on phone to find out it is lost. Was told they could only refund $ and I could reorder. Finally got supervisor to issue gift card on our smart phone. Was told to go to local store, which was instructed to hold crib for us. Went to pick up crib and there was no crib. They checked all local stores and said it could only be ordered online. Store manager contacted corporate and they issued us a $30 gift card, which THEY INSURED US WOULD COVER EXPRESS SHIPPING, insuring the crib would be here in 2-3 days. We reordered it and express shipping was $198-not $30. My son and I both called and tried to get someone to help us and to this point, we have received nothing but lies. So the crib was ordered 3/16-they lost it-the shower is Saturday and they are taking no responsibility. I am sickened by their lack of concern and lies. It just amazes me that such a large company would have absolutely no regard for customer service. I WILL NEVER PURCHASE ANYTHING FROM TARGET, NOR WILL OUR FRIENDS OR FAMILY. They need to take lessons from Bed, Bath & Beyond. Customer service is #1 w/them. I would be embarassed if I were a member of Target's corporate team!!!!!!!!!!!!!!!minniemac 4/25/13 12:12AM
I bought a bike from Target on the very east side of Cincinnati, OH late night on a Friday since I was going on a bike ride the next day.I was told by the sales person that "the bike is returnable if there is anything wrong with it".
I took the bike directly home (in my car), tags still on it, never ridden. Once home, I tried to adjust the seat and make sure the bike was good to go for the next morning to go on my ride. The seat would not stay up or remain still at all. The latch or something was definitely defective.
I called the store first thing Saturday morning and was told no refunds, no exchanges, and that they could have a bike technician look at it next week to see if they could fix it. Their bike was defective and I was stuck with it...a bike that still had the tags on it. It turned out to be an all day battle back and forth with two unprofessional Managers who could have cared less about taking care of a customer. They both refused to even give me their Corporate phone number?.
They had another bike in the store and STILL refused to exchange their defective brand new bike out that I JUST bought that had not even touched the ground yet,.I found the Corporate number, talked to a Supervisor and she told me as long as the bike had not been ridden I could get a refund, exchange or repair,. SO, these 2 managers put me through heck for an entire day, I missed my bike trip, and they lied hence losing a long time customer (me)/. All they had to do was trade the bike out for me and they refused'. After this horrible incident, I have done some research about Target and it is not good'.It turns out, they do not support our military, they are very shady on returns and so many customers have been treated horribly..
I will NEVER shop at Target again and I will be sure to tell the bike story to everyone that I can:.Shame on you Target.Anonymous 4/24/13 11:35AM
the target in the woodlands is very racist have very bad comuication and customer service skills the greeters passed everyone an free earth bag but me i watched her i ordered an pretzel went to the restroom came back and it was just sitting on the counter on the napkin binAnonymous 4/21/13 8:34AM
Fri., Apr. 19, at approx. 2:00 P.M., I was at Target, Bustleton Ave., Phila, PA.
I could not find craft paints/brushes.
A clerk was passing by & before I could ask where the paints were located, she told me that she was off the clock. I told her that I only needed directions & that she should enjoy the beverage she was holding in her hand. I left target & went to Walmart. SORRY..................Anonymous 4/20/13 6:49AM
I purchased the "Up & Up" brand of power toothbrush replacement heads for my Phillips E series sonic care toothbrush. I trusted the Target brand and wanted to save money by purchasing this brand over the expensive Phillips brand. The mechanism at the bottom of the head (where it attaches to the brush handle) does not make full contact with the base and thus does not actually function at optimal level - probably only vibrates at a 20% level.Terrie 4/19/13 12:25PM
I was in your location 4103 Pecanland Mall Dr. using your pharmacy department, with three orders to fill. I got there a little before 2:30. The person behind the counter told me it would be 45 min. fine. After 1 hour and 30 min. I asked if the Barton order had been filled, the girl check and told me no. I was no informed that it would take longer, and when I went to the counter to check hoping someone would come and ask me if they could help, I was looked over and not help being there was five people behind the counter. I feel that the service was not what a new customer should have to go through. Be customer should be treated in a way that they would want to go back. I know I am only one person, but I will make it my mission to tell everyone not to go here. I then asked for my orders back to take them elsewhere, and they return them with not even I am sorry. Wow what great employees you have.Debrina 4/18/13 2:47PM
Last evening, I purchased 1.74 lb @$2.99/lb of green grapes (267094024) at the Kissimmee West Store. These grapes are the most sour tasting grapes I have ever had. They are horrible and 2 people besides me think so. At $5.20 I am very disappointed. I do not regularly shop at this location but I was in the area and decided to stop.bscal441 4/10/13 5:58AM
I would like to put in a complaint..I have ordered a dinnerware set on-line (you cant get it from the store) two times now and both times they have been damaged!!! This last time was terrible it wasn't even in its box, was upside down and all busted up!! I will NEVER order through this company again!!!! I have wasted not only my time but gas and trouble to return it back to store!!!
Item # 11267913
would appreciate a response back!!!!
Theresa PinkstonAnonymous 4/9/13 3:15PM
I have been trying to buy an accent cabinet( red) for two weeks now. I noticed on thursday that they were advertising this same cabinet in their flyer so I went to the store in Whitby and they still didnt have it. (false advertising). On friday morning I called a store in shoppers world in Brampton and was told by some idiot there that yes they did have one and he would put it away for me and that I should check at service when I came in the door. Well guess what, they didnt have one and the guy I talked to in the morning out and out lied to me. I drove 50 miles to pick this cabinet up only to find there was no cabinet. I hope that anyone reading this thinks twice before they shop at target. STICK TO WALMART AT LEAST THEY DONT LIE IN THEIR ADVERTISING. I for sure will never set foot in a target store again and anyone I talk to will be told the same thingAnonymous 4/5/13 6:24PM
I visited target in Foster City, Calif on 3-30-2013 to buy easter dinner. As the checker was bagging my items another employee was putting new bags on the metal racks at the checkstand and they were talking about the checker going on break. I paid for my items and realized when I got out to my car I was missing a bag. I thought maybe he bagged it in a lower rack as the other employee was stocking the other racks. I came back in and went to the checkstand and there was a new checker and they looked for my bag but it was not there. The checker told me to go to customer service. After a long wait in line at customer service I was told they did not have my bag. I had to go back to my car and bring all my items in to be scanned to see what was missing and was told security would have to look at the cameras. Then I was told to go get my missing items in the store and come back. I did that and then the girl who was helping me was going on break and told another employee to check my items against the reciept and then give me back my other items. The employee checked my items but then did not know what the other employee did with the other items and had to go find this person who was on break. I finally got everything and left. A total of one hour was spent trying to solve all this. At home I realized my frozen food items were half thawed out. I was very disapointed after spending almost a hundred dollars and will re-think shopping there if this is how they treat there customersunhappy easter 4/1/13 10:09AM
Some of the cashiers do not seem to understand that the customers wants their purchases handled carefully and respectfully. This is the second time I leave the store dissatisfied. I had purchased some breakable dishes (glass plates) and the cashier placed them all together in the plastic bag without even making an attempt to separate them with some paper for protection. Even the dollar store wraps each piece with tissue. Is that too much to ask?Another time I purchased a large roll of masking tape and the cashier after ringing the sale and collecting the price of the purchase just left the tape on the counter and went to help the next customer. Did not even offer a bag. Target, You need to spend more time training these ignorant people who only know how to press buttons. They have no clue about how the world functions.Georgette 3/30/13 5:14PM
Will NEVER use Target online again. Ordered a birtday gift card for my nephew. Didn't arrive (even late), filed notice online, they said wait a few days and if it's still not there reply to this email and we'll help. Replied to the email when it had not arrived. Got return email - sorry we can't help, call customer service. Called customer service, after 25 minutes finally got replacement. What a waste of time - not satisified and still don't trust that second attempt will arrive to my nephew!grafour 3/30/13 10:25AM
I have decided to never use Target online to buy anything anymore. I purchased an Our Generation salon chair in purple (with free shipping) they sent me Hot Pink. And they offered me all of 10% off if I keep the item - a big $1.99! Now if I send it back (I hope they will pay the shipping) I'll have to wait weeks to get a refund - plus I still won't have the right item. Their online service is the worst!anothermistake 3/28/13 9:05AM
Cosmetics Dept.... I am unable to find Boots No7 Quik Cover Rapide Estompe. I am told that it has been disontinued. I an find nothing to replace it. Do you have any of this still in storage that I could by. I would be interested in buying several tubes since it is no longer being produced. Which is a shame because it is the best consealer I have ever found...and Boots No7 doesn't have another consealer to replace it. PLEASE, PLEASE help me locate some of this consealer. You can email menancdawson 3/27/13 5:15PM
Target Etobicoke the East Mall customer service and manager have no training and lack the know how to manage with there 3rd part security company emplying kids with no training .
Manager of this location should be removed from her position back to the back room for training .G4S 3/23/13 5:28PM
Cashier was terrible ,was cold and zombie like this boynton beach ,fl. store manager accused me of exaggerating,then later called me by phone after reviewing video and apologized for the stores actions.kindness 3/21/13 6:58AM
The worst online order-retailer I've ever purchased from....here's what happened...On Feb 22, I purchased an entertainment center online to be delivered...They gave me an approximate delivery date...fine...About a week later, a Target.com rep called me and told me the furniture got damaged in transit. They asked me if I wanted to have it replaced or cancel the order. I chose to have it replaced and re-shipped. Still fine so far...no big...they even gave me a $30.00 gift card..GREAT....here's where the story gets bad....it turns out that particular entertainment center is very popular...got more emails and calls stating that the item was backordered....uh oh...I told them I wanted to cancel the order then and get my money...they straight up told me "no"...we can't at this time because the order is a "replacement"...What? Ok...after arguing with the phone rep, I asked her, well then when should I expect to see a refund if ever? She said she would attempt to cancel this order...The order finally got cancelled but she said it would take 7 to 10 days to see a refund - on my bank statement....it was 3/6/2013 when this conversation took place...after another 10 days and no refund visible, I decided to call them again Friday, 3/15/2013. It turns out that on 3/8/2013, another sales rep tried to re-process my refund without success. The sales rep told me on 3/15/2013 that the rep put in my file that another manually-issued refund would be issued within 10 to 14 days...THis just kept getting better and better! UGGGG....anyways, it turns out they did process my refund electonically on 3/15/2013...FINALLY!Rocklover9 3/18/13 2:19PM
I had purchased some Health-Beauty-Cosmetics items , I was charged to much according to the price that was on the shelf.A few days later when I realized what they had charged me they had taken down the lower price card that was on the shelf and put up the regular price which was higher. To me that was not good business. The user Id# number is .I thought that I could get compensated for the difference.Anonymous 3/12/13 10:57AM
Called customer service 2 times on February 10 before making a purchase for an item that would come with a $25 gift card with purchase. Both times that would be valid if I purchased it online. I was informed that it would be mailed separately. A month later I called after not receiving the card and was informed that the promotion didn't apply.Anonymous 3/10/13 2:12PM
Pensacola, FL Bayou Blvd. Target store sold me an un-activated $50 gift card. The card number on the receipt was for a gift card that had been used 3 days prior in another state!! I am having no luck getting 'security' to call me about this, and just want my money back! What a rip-off! Never again!Necie 3/4/13 1:38PM
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I don't want THIS comment to be confidential.
I was at the Desert Ridge store in Phx and serviced by Ben Banks. he is an excellent employee. he did everything I asked with grace and authority.
Yes, I did buy a TV from him. Please give him a raise.
NO...I never met him before.
Good man, Ben is.
jhkjerry 5/12/13 8:19PM
My husband is bedridden and I need to quickly get my items. I shop at target,08075 for almost all our needs.
The things that I really want to comment on is there is always a pleasant employee to tell me where I can find something or they will take me there directly.
There are never long lines. If they get long they always open another cashier.
Target really is a great help to me at this time of my life.Barb 5/9/13 1:00PM
On Saturday 4-13-2013 I went to S. Westnedge, Portage, MI Target store to purchase a valance for my Grandson's bedroom which they were out of, Kelly Porter went & called other stores to locate this for me, she did find one in Grand Rapids, MI and she told me she was going there after work to a dog show. Kelly told me she would pick it up for me and bring it back to this store, I couldn't Thank her enough, she was really nice and went up and beyond her job duty to make (me) the customer happy, I will continue to shop at your store! I think she needs something Special for such Great Customer Service! Thank You!Anonymous 4/14/13 9:01AM
I went to the Target store and purchased some Legos for my grandchildren and an 18 in. doll for a birthday gift. When it was time to wrap the doll, I could no find it anywhere at home. I called the Target store and the lady said that they would look in their spot for merchandise the was not taken with the customer and look at the tape for the day to see if I took it out of the store, they called back shortly and said that they did not find the doll but, that I should come to the store and they would give me another doll. They were very accommodating when I went to the store and chose another doll. Later the following week I found the doll in a spot where I don't normally put presents. I took the doll back to the store and they and were very nice and thanked me for bringing the doll back.Darlene 4/11/13 10:09AM
I have gone to target for all my life and have never left dissatisfied. My kids love it at target, the atmosphere is great and lively. The store is always bright, but i do wish the employees would ingage with the customers a little more because they are awfully quiet sometimes. They never ask if you need help but i have always been able to find what i need so thats ever been a problem for me. Target has great prices on great valued items. My daughter and son love going to target.Anonymous 4/2/13 7:26PM
I just want to tell you how amazing your customer service is. I live in Washington State and I had bought a Bella coffee pot at your store in Seattle. The coffee pot itself is great but unfortunately, after a few weeks of use the on light went out. Well, today I had my daughter return it to your Marysville store. Thankfully, I saved the receipt and my daughter was able to exchange it for a new one without any problems.
Thank you so much for your excellent customer service. It's nice to shop at a retail store knowing that they appreciate their customers.
Lisa G.satisfied customer 3/28/13 7:24PM
I just wanted to comment on Joy, the fabulous manager at your Vadnais Heights, MN store (not my normal Target). She was so helpful and even willing to ring me up herself to correct a pricing issue. Your company is very fortunate to have a manager like Joy, someone who really cares about her customers.IzzyB 3/21/13 8:00PM
My husband and I have moved quite often due to my husband's job, so we have used many pharmacies in the process. I am so delighted with the Pharmacy Dept. at Taret. The clerks there and the pharmacists are very helpful and caring and I can see that they work very hard to accomplish this.
"Thank you" Trumbull, CT, Target.
Irene P. LambertAnonymous 3/20/13 9:21AM
I feel so strongly compelled to comment on the pharmacy staff located on Lake Worth Road in Greenacres Florida.
I am 58 years old and moved to Florida a little over three years ago. I am a current customer at the store's pharmacy. I have never in my entire life experienced with a pharmacy staff so oriented to customer care. Xima (spelling may be wrong) is the head pharmacist. She runs a department beyond the hopes of any pharmacy customer I have ever met. The staff of pharmacists and pharmacy technicians, and I truly am speaking of every single person in that department, are the most awesome individuals any customer could pray for....I have never seen a staff first work co cohesively together as a team....you are never greeted without a smile and attitude as though you were their only customer....this is so unusual in this day and age...they make it their mission to know each and everyone of their customers....no question is ever too small to have answered...the respect extended not only to their customers but to each other is incredible....the area I am sure you are aware is inhabited by many elderly individuals...the kindness and helpfulness to each of them goes beyond anyone I have every met....no matter how frustrating any of their customers
could be, this staff NEVER makes anyone feel as though they are the most important customer at their pharmacy. I have often picked up OTC's for colds or allergies and the pharmacists will take the time to look up the medications you are on so that there would be no interactions....At times you feel almost sorry for the simplicity of patient questions and needs but not this staff....you find this no where in services in this day and age....the accolades they deserve could never even begin to equal their services....I have Never seen a customer who is without a smile at that department because they feel so important to this staff...and incredibly speaking, it isn't an act....this is a TEAM who truly care and are probably one of the GREATEST group of individuals you have employed anywhere in any of your stores....they take their mission to avenues beyond any expectation....I know that there is nothing that can probably be done to recognize how truly GREAT there are, but I had to let you know that you need to take great pride in the pharmacy team at the greenacres fl. pharmacy department....I wanted to extend my gratitude not only to them but to you and let you know the pride you should take in the employment of this unique group of individuals...My only prayer is that they be recognized by you for their OUTSTANDING service and pride they bring to your store...Thank you so much on behalf of all of us who utilize this particular pharmacy team....This is not something that I hope just gets removed from the list of work your general market entails. In addition as i read yur confidential policy at Target at the top of this page, but that is so totally unnecessary because they deserve SO MUCH MORE....Thank you for the insight somebody had to put together such a customer oriented group of individuals....
Lake Worth, Floridapat duda....email@example.com 3/15/13 10:54PM
I recently visited your Target facility on Everhard in North Canton , OH. I had a broken diaper genie that was purchased from my registry back in August 2012. I was unable to produce a receipt since it was purchased from my baby registry. Due to the five month length in time the registry was already gone from your system as well. The total was more then was allowed without a receipt to do the exchange. Rachael Stewart was so very helpful throughout the whole transaction. She had to call the hotline for approved and was so sweet to do so. I also work in retail and to find the customer service she provided with friendliness and a smile is rare. I am so thankful she was working the day I needed help and that she was willing to go above and beyond to make sure I had a replacement diaper genie before I left your store. The diaper genie is a staple in our household and we'd be lost without one! You have a wonderful employee, and i wish every establishment had more employees like her! Great customer service.Branson 3/8/13 10:54PM
I live in Henderson Nv. i have had insurance all my life,it is now 2013 and i do not have insurance for my two kids and i!!! I dropped off my perscription for the first time ever at the Target off of Eastern and Ione and the staff at the pharmacy was so terrific and kind i have to say from now on i will only go to Target for my persciptions.....Thank you to all of your pharmacy staff they are truely wonderfulskibune3 2/7/13 11:54AM
I never had such good customer service about a credit/debit card as I did today with target. After I called the REDcard help number I had a simple menu with only like 4 options that I had to press a number to select. Soo much better than listening to 100+ options then having to say something to a machine! ANd even better - one of the options was a live person! Awesome! I hit "0" and within seconds I'm telling the guy the last 4 of my social & last 4 digits of my card. Bingo. Less than 5min after I dial the customer service # I'm discussing my problem with a knowledgeable person who is very helpful and courteous. within 10-15min of calling, issue resolved and I'm very happy to be a loyal customer :)Anonymous 2/7/13 10:44AM
We were shopping at the Burton, Michigan store on 1/18/13, looking for an item in electronics.
Olivia went out of her way to look for the item and when she was unable to locate it contacted Natalie and Tameka. At that point we had 3 staff members checking stock and searching the store for this item!! They were all 3 so pleasant, helpful and determined to find our request!! We commend them all for going the extra mile to help us find the clip lamp for our granddaughter's birthday!! It was a great experience!!!Anonymous 1/27/13 12:08PM
To whom it may concern.
I shop at Irvine Barranca Ca Target. I have never came accros someone such as this young Gentelman custmer service erea manger or in charge name John, He is an amazing well mamner n excellent in handling multiple task as well as customers well n professtional. We need more of this young Gentelman like john, i would assure Target Barranca CA will have the top rating. He dserves a good promotion.
Faye TotaFaye 1/14/13 4:36PM
My 4 yr old has the flu.I went to WALMART,GAINT WALGREEN.No one had tamiflu.I went to Rout 40 West WALMART which didnt not have it at the location ,so I asked if the young lady could find out which WALMART had it on hand. She called TWO stores I guess I was HOLDING the line, the PHARMIST told her to tell me they didnt make the kind I needed.Gaint, the young lady didnt want to take the time to call without a little HUFFING and PUFFING.I waited for her to also call two store ,one of which she said kept her on hold because she didnt her any hold music she hung up. The next day I saw a Target ad and gave the Ellicott City store a call before I came and they had Tamiflu.However by the time I got there from Woodlawn they were SOLD OUT. The young man(JON) who went the EXTRA MILE for me, called SEVERAL Target stores very PLEASANT, KIND ,PATIENT & UNDERSTANDING found a Target pharmacy who had some left and he ask them to hold it for me(A GUEST)I cant begin to thank JON enough for all his help. JON IS TRULEY ONE OF A KIND.Thank You JonLysa 1/7/13 10:00AM
Penny at Target in Council Bluffs Iowa, was the most helpful, polite and professional customer service person I've ever met.
My return was a bit complicated and a long story, but she spoke to me professionally and appreciated my honesty and provided me with an exchange of my product which is exactly what I had wanted.
Because of her handling of my return, it reinforces why as a consumer, I choose Target, and I will continue to be a loyal customer.
Brian Bohnetbpb 1/3/13 11:13PM
I like you to know that it's a pleasure shopping at your store in Pottstown Pa.19465
If I can't find it someone takes me to it, and I just love that.
Keep up the good work
Bill SchwartzBill 12/19/12 3:34PM
I spoke with three people in solving my problem, and let me tell you, I have never had such high regard from a discount store phonline, as I do Target! They rank amongst the highest, and those that I do most of my business over the phone/online with, Neiman Marcus & Nordstroms. Cudos to the management and training of Target customer service! They have done an excellent job in both hiring and training their employees!Robert P. 12/16/12 10:16PM
I have ordered an 11 x 14 print from target photo.com....i been waiting for 13 days i have called them 6 times and nobody can help me they just say that i have to wait for the mail no tracking number no date for delivery..no managers.....titocornejo 12/11/12 3:48PM
On November 19,2012 I went to Target to purchase a vacuum that was on sale at an incredably low price as I walked into the store needless to say I was skepticle at best about getting this vacuum cleaner at this price. As my suspicions were confirmed there was no more vacuums to be had. Being very upset I went to customer relations where I got no satisfaction at all,so I requested to see a manager this is when I met Ciera R at the East York store in York,Pa.Having already experienced no satisfaction at all I was prepared to let someone hear my displeasure. This is when Ciera R stepped in calmed me down and explained to me that she could not give me a rain check because of the nature of the sale but she would do everything she could to locate a vacuum for me at another Target store and that is exactly what she did needless to say if I could have I would have hugged her. At that point I realized at least on her part she actually made feel like I was important to her as a customer and that was when I said to my self this a store that I want to do business with.In closing I would like to say with team members like Ciera R you will have a bright future for a very long time.Thank you again for having team members like Ciera R and making Christmas 2012 a very memorable one.Anonymous 12/10/12 3:34PM
December 5, 2012, 8:30 p.m., I shopped at the Hilltop, Virginia Beach Target. In selecting a particular product, I noticed that it was $20 more than the internet Target price. The Customer Service clerk was extremely kind and helpful. The price was adjusted and a $10 gift card given for a coupon that I had pre-printed. With that, the clerk suggested that I use the card for items still in my cart. All in all, I drove home with a smile on my face and $30 in my wallet. Thanks to the clerk for her courteous service. She is a credit to Target.Alice 12/6/12 12:10PM
just wanted everyone to know,,,how well the Keene,NH store peformed on the new black friday(thurs) opening,,,everything ran superb,,they should all be honored on doing a fabulous job,,,orderly and perfect,,,as opposed to the utter Chaos,at an opposing store across town which it took me almost an hour and a half just to check out,,,,I Know this is a new thing for them and they pulled it off famously,,,thEy should feel great about the way every thing was handled,,,from getting in to getting out,,,GREAT GREAT JOB!!!Anonymous 12/2/12 8:45AM
The date was 11-28-12 around noon. I was check out and the young lady made a comment not to me but to another employer quote " I hate being hear." I sad what did you say, she said I was not talking to you. But never the less I heard what you said and told her with so many people out of jobs today she should be thankful that she had a job.I got no reply. With that said I said if you dont want to be here Im sure someone else would gladly take your job. My point please keep your comments to your self when checking out customers. I hear this a lot. I work in retail and will not put up with my fellow workers trashing there job. I was at reg. no 2 that day. I know you cant control there mouth but they need a lesson on manners. Thank you for the voice. I love my Targetsherrie 11/29/12 7:52AM
I use the Target Pharmacy in Planville Massacheustts. The help I receive is beyond outstanding. My husband has COPD with heart issues and diabetes. The people at this pharmacy especialy Nichole and Laurie have gone out of there way to assist me. My husband is on fifteen presciptions and myself two daily.
We could send away for these prescription and it would be alot cheaper for us (we are both on Social Sercurity), but do to the fine service we recieve that is impossible.Anonymous 11/5/12 9:01AM
I was in the Target Store in Union, NJ on 10/27/12, looking for a bluetooth. I was greeted by a very polite gentlemen named Tariq. He asked what i was looking for, and if i needed help.
Not only did he assist me, but went out of his way to guide me in using the bluetooth. He explained the features of a few, and took his time to help me.
I was always a fan of Target stores, but the helpfullness and kindness of Tariq was delightful!!Anonymous 10/28/12 7:04PM
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ateam member 3/23/13 9:09PM
erin j 2/1/13 7:20AM
Thanks, loyal Target shopper
Anonymous 1/27/13 1:37PM
Anonymous 11/30/12 7:59PM
Who 11/21/12 4:33PM
Anonymous 11/11/12 7:56PM
Dimples1218 9/17/12 9:28AM
noneya 5/15/12 7:06PM
thebrokenegg 5/14/12 7:56PM
Anonymous 1/9/12 1:58PM
I want to help my customer when they call, but Target.com management forces us to give lies to the angry and sad customers - literally if we deviate from the script of lies, they will garnish our wages or hurt our families. We know items are often not shipped or even in stock when ordered yet we tell them "it will be a few more days" which is lies!
I am so sorry to my fellow men for lying. I heard a rumor that Target is tring to put a cheaper call center in Afghanistan or Iran as its cheaper and there aren't as many moral hangups with lying. I hope not my freinds Pakistan is the best for hard working caring workers. Don't go to Iran with Target.com.
Albert Quada - Target.com Repres 12/7/11 11:16AM
Anonymous 6/5/11 2:10PM
We worked either, unloading and stocking, or stocking. They have double meanings in a rush to do things. Sometimes its presume its possible to do it, insults in doing things, try to do things, goal time is set amount of time, goal time can be demand, or insults, somethings to ridicule with. Give more work to someone - then others finish sooner that day, yet some other day be done sooner than others, if your the last person done in an area, your to explain why your slower, when they were watching it all from the begining, they get ridicuos "you do this every day, why you so slow." "now listen to me" "Oh your ignoring me" They nag, nag, nag, about difficult things. We worked 2 or 3 days a week for 2 to 4 hours. Unload the truck in 1 hour or 1 and half, or rarely 2 hours, then on the shelf in 2 hours or less. There main concern was profit vs worker pay, they always made us rush and be prim and proper, a set amount of people, getting it done in a set amount of time, and answer customers, discuss with customer, find it with customer. Then after break time, if 4 hours work, we are to comment about nice things of others. If your off the clock, do not ask for help, or say anything, as customer, they will send you out the door, not let you buy it or give you help, its better to buy from another target store nearby. They presume we cause trouble asking or discussing as customers. Please remember this is about one Target Store only, others can be better.
Steven284 5/14/11 12:39PM
That said, I still love Target. It is silly to discriminate against a chain from one experience at one store. Our customer service was pretty good and our store was one of the cleanest around. I have been to several Targets and I know that it just depends on where you go as to how good or bad it is. One thing you have to keep in mind is that employees really make the store. If you are in an area where you can't get good employees, the store just isn't going to be everything you want it to be.
Anonymous 9/23/10 9:27AM
1. Our system can be anywhere from 24-48 hours behind on a number. The online database is even worse. I don't deal with it at all other than "It says you have it online." Most of the time it's a lie. If there's a big sale and you're checking availability on Sunday, good luck. We're probably short-handed and sold out already.
2. There's a reason they're called door busters. I hate to say it, but if you can't wait outside, you're not getting it. We don't get enough stock. Sorry. This rings true for really good sales on Sunday. Don't expect us to have it on Saturday.
3. You know that RCA TV? It was a discontinued item during the whole sale. I knew the whole time we'd never get it back in. Even the raincheck said so. By the way, we weren't supposed to give them out to begin with. We were just delaying the anger. If it was me: "Quantities are limited, we're not getting stock. We're not giving out rainchecks." This happens a lot. Half of our current cameras are discontinued and out of stock.
4. That Mind Flex game was limited by the company. You couldn't get it anywhere else. We no longer carry it. We don't get those Zhu Zhu pets in much either. Or Wiis.
5. Cheap stuff sells first. You get what you pay for, anyway.
6. There are NEVER enough people on the floor. We have 3-5 people on the floor during 10am-6pm any normal weekday. 2 managers, the operator, and the single Electronics person. On average. Then the closing people in certain numbers to help pick up after your messes. 10 people are given 4 hours clean up a large store. We don't have time to help or we get in huge trouble. And Electronics almost never has assistance so you'll have to wait.
7. Returns. There are loopholes, and you can return lost-boxed items only if we have it in stock. You can exchange games/movies for the same TITLE so if you opened up a wrong game case, you can exchange it for the same one in a different system. Goes for DVDs vs Blu-Rays as well. You can also fight it if it doesn't say 'return only if unopened' if you've got a weak guest service person.
8. Back room people aren't always in the back room. Your best bet to find things in the back and get TVs is before 10 am. Electronics cannot pull TVs, though if it's bottom rung, I will. You're more likely to find people on the sales floor by then, and there's many people in the back room.
9. Don't call the store until after 9 or 10 though. There's not enough hours to give operators to have them answer the phone in the hours when most people call.
10. We're more likely to help you if you have an item number/DPCI:
###-##-#### If the first three are 24#, it's online only, the stores will not have it, regardless of what the site happens to suggest.
PS: The reason us Team Members are so unhappy is because we get paid very little and are treated like dirt.
Anonymous 2/22/10 3:53PM
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