Terminix Customer Service

User Reviews, Ratings and Comments

Terminix customer service is ranked #716 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.23 out of a possible 200 based upon 66 ratings. This score rates Terminix customer service and customer support as Terrible.

NEGATIVE Comments

64 Negative Comments out of 66 Total Comments is 96.97%.

POSITIVE Comments

2 Positive Comments out of 66 Total Comments is 3.03%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Terminix

    Customer Service Scoreboard

    • 26.23 Overall Rating
      (out of 200 possible)
    • 64 negative comments (96.97%)
    • 2 positive comments (3.03%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.1 Reachability
    • 1.5 Cancellation
    • 3.7 Friendliness
    • 2.8 Product Knowledge

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Posted by tralev02


Good Morning,

I would like to say that I am absolutely distrubed by the lack of customer service by your company. 3 weeks in a row I have had no call no shows for a bed bug follow up treatment. This is unacceptable!!!!! i have taken off of work so have lost money from that and also lost money on mypersonal training sessions that I have had to cancel because of waiting to hear from your techs of when they would be arriving. last night was the last straw after the third no call no show. i contacted my rep Eric last night he said he would be calling me in 15 minutes that was at 5:20 pm. I went to bed at 9pm because i had to be at the gym to meet my trainer at 5am and had not heard from Eric. Woke up to a message from Eric this morning stating he had text and emailed 2 managers and that they replied they would contact me today. I better hear from them or there will be hell to pay I will be filing a lawsuit against the company. We need the bed bug issue resolved and this is not helping to get it done. I did not pay your company $18,000 to get piss poor service.

Not only did we have no call no shows but on the first visit they were to pack up my mothers room bag all her clothes and stuff like that. they did this but took down the curtains and put them in bags still on the curtain rods and bent all the curtain rod. They also took food and put it the bags with the clothes. I was told all the bags would be placed in the basement and came home to find all the bags at the curb like they were trash. the dehumidifier that was supplied has died and is to be replaced and that has not been done either.I should not be dealing with this or losing money to boot!!!! I need a resolution and I need it quickly.

Posted by MP LAW


Dear Corporate Office member, we have been a long-standing customer and for the last six months or so we have had a new representative spraying our house this person has been asked several times to come when we are home so the inside of our house can be sprayed as well along with the problem areas we have outside so the last time I text him telling him if he does it again we are firing the company so yesterday we did just that! when I called the person to stop our service they asked why when I told them they asked well have I had bugs if the house...my answer YES... very unsatisfied customer. :0(

Posted by Chris bivens


Back to Terminix to come and spray our home they charge us extremely a lot of money did not complete the job correctly we threw Furniture way we didn't have to they said they would spend 30 minutes in the house they were spending about 15 minutes if you're lucky the job was not done correctly they got paid it's been nothing but a scam for us for them to keep coming back and charging $150 after receiving almost $2,000 in fees for a 22 oz Airsoft can to spray a couple little spots and walk out I find that this is a scam and a biggest rip off I ever seen this is Christopher Bivens and I put this complaint in to tell everyone how I got screwed over check around before hiring anyone I feel that this service was nothing but a total rip off I bought new furniture to find out that they did not do the jobs early it's really upsetting for me to go in and spend several hundred dollars in purchasing new furniture after a job has not been completed they got a lot of nerve ripping people off

Posted by Anonymous


I am writing to file a complaint due to, two out of the three treatments we were supposed to receive from TERMINEX have been late. My understanding is bedbugs hatch every two weeks. So going over the two weeks mark the bed bugs will obviously keep re-hatching and infestation proceeds. That being the case we're just starting over and over again from the very beginning, each 2 weeks. This is quite frustrating as if I feel like we are not resolving any issues and not getting ahead of the problem. Not to mention all of the valuable time that I have to continuously re-bag and washing our things.
The very first time they came to do a treatment they came at the end of the day-5 o'clock. Only one person had shown up-to do the job-Patrick. Obviously exhausted. Luckily my partner and I already had taken our king size mattress and stood it against the wall. Which is definitely not a one man job. We had removed all the bedding, we were informed by the sales rep-Alan, that this would be done for us as well as that all of our belongings from our dressers would be put in bags as well, curtains would be streamed, electrical sockets removed and treated since this is a main place bed bugs like to hide, and a couple of bed bugs were indeed on our walls. Before we walked out the door, we were asked if we had our own trash bags to put our things in, quite frankly for $3700. I would feel that trash bags will be supplied. None of these things were done. Not to mention we got home our dressers and nightstands were full of clothes and yes bed bugs were in there. (Yet informed the dressers were not treat since no bugs were spotted once spoke to Patrick) So naturally did it ourselves, even though this was the main reason we chose Terminex per Alan "that's what we are paying for" since "we handle everything". I also found that in one of the kids bedrooms still, till this day, boxspring on the top bunk is still without being put into a zip tied bag. It's my understanding there are no bedbugs in that room, thankfully from what I've been told.
The second treatment day came. I called first thing in the morning, 7 a.m. to confirm the time frame. I had requested to Patrick-manager to be in the early morning slots. Since I did not receive an reached out to Alan. To my surprised I was informed there's only two people who do this type of treatment and one/Patrick is out of town on emergency. I was confused and frustrated as to why I was not informed of this or at least called to reschedule. If I had not called, I would never have found this information out. My partner reached out to Alan since I was displeased with the lack of communication and the customer service. I called customer service the to have a manager reach out, explained my concerns of the extra days in between treatments. I received a call back from someone who was not a manager to explain the entire situation again while I was at work. To only be informed the best they could do is schedule me later in the week on Friday . I again said that was not good enough and would like a call back from a manager. I got off of work st 5 p.m. and still had not received a call. Again spoke to customer service who was more that empathetic to my concerns than the prior person who was above the original customer service rep. I spoke to earlier that day. Which informed me that the schedule for this type of treatment is very difficult due to only having two technicians in this areaI! I did not understand how such a huge company did not have the man power to provide the services promised. How could it be there's not even one extra person if someone is out sick or had an emergency! I finally received a call the following day from Antonio the branch manager of the Mesquite office. I yet again explained my concerns, the lack of communication, the displeasure of the customer service. And he told me the earliest he had to have my home treated would be Monday possibly Friday!! And that's the best he could do. There was no concern of any kind in his voice. And what he could in fact do for me is throw in an extra treatment! How so you don't even have the man power to take care of this treatment!!! I told him that is not good enough and I would not settle for that. And explained the re-hatching would have already started and I needed something that day not later than the following day. That he as a manger it's his duty to get this situation handled and resolved no matter what. And proceeded to explain the family emergency that had taken place etc. not until I became very persistent the tone of his voice changed. He would get back to me soon to see when he can get someone out in the next 48 hours. Hours later, Alberto informed me he himself would be at my home to provide the treatment to my home. All went well, but yet again, no bagging up our bedding due to them not having big enough bags so again having to rewash all quilts and blanket's .
I was told I would be put on the schedule within the same two weeks. I had realized it was Wednesday and we were about a day or two over the two week mark from the last treatment. There was no email, no call, or text about any scheduled appointments. That way i can have sheets off the bed etc.. So yet again I call to take care of the customer service part on my own. I proceeded to call the manager Alberto, but this time it was Thursday and I was informed he would be out sometime later today between two and five. I had already told Alan, Patrick and that I needed morning appointments each and every time. (Due to the man of the house working nights and goes to bed very early. Along with school beginning) I was informed he was not aware of the need of morning appointments . The next available appointment would be Tuesday, starting at 10. Being that I was at work and could not deal with any more frustration. I agreed. Which obviously went over the two week mark. Now here we are again with another huge break out in our home. We are starting from square one with all of this chaos uncomfortableness, terrible customer service not being informed of situations, reschedulings, short handed
issues since day one. I am severely frustrated stressed out highly upset about the lack of communication since day one the lack of organization of this company to do their job properly. I don't believe that our hard earned money needs to be spent on this type of treatment and lack there of. I am requesting a full refund so that we can be able to provide ourselves with a company that can serve us properly. Accordingly, you can reach me at 972-748-6452 Milly Or 214-519-4017 Frank


Thank you,
Milly Reyes & Frank Garcia

Sent from Yahoo Mail for iPhone

Posted by GabbyCP


Absolutely pathetic service from the local service and branch managers: Steve and Caleb.
I needed a dusting done for Brown Recluses done on the 26th of July and when the tech came out, they said that they had no idea they were supposed to dust. I sent the manager "Steve" texts he left on read. He did, however, answer the tech's call. During that time, I called customer service back and complained because I had to take off of work to even HAVE the appointment. So, I am losing money and resources for a service that I did not receive.
I rescheduled a dusting for the 31st and then the tech got off the phone with the manager. She let me know that he simply just did not want to dust, mainly because he had to do a dusting for some other client recently who had already had a dusting 3 weeks prior. I asked her what on earth that had to do with me? If the client paid for the dusting, it shouldn't matter how frequently they get it done. So essentially this manager is just annoyed that he has to do his job? She also let me know that if I talk to customer service, Steve will just ignore it. & Sure enough, when I followed up with customer service the next day, they said Steve marked the appointment as completed. There was no call, no text, and no valid explanation given TO ME. THE CLIENT. why this was done. So now I continue to call customer support and follow up the entire week because something needs to be done about a manager simply not WANTING to do his job. I found out on the 07AUG2023, that I was supposed to receive a call from the branch manager "Caleb" through customer support. I, of course, never did. So they called to see why. When the young lady from customer support got back on the phone from talking to the branch manager "Caleb" she said, I am just a messenger. Once she said that, I knew it was going to be something negative. Sure enough, she said Caleb told her in an agitated manner that "Steve" the service manager ALREADY called me and clearly stated that they would NOT be doing any dustings on my apartment ever. There was an extra cost associated with the dusting and so they decided to make the executive decision to simply not do it. Period. I let the customer service rep know that was a lie. I had NEVER been contacted by Steve. So, either he lied to Caleb and said he called me, or Caleb decided to not fact-check to see if he actually did and instead just tell customer service, he had to make them both look better.
Speaking of making oneself look better as a manager, I was also told that in his so called "rebuttal" notes, Steve said that he had already let me know at the beginning of my service date that he had told me about the extra cost and that I had said "That's not fair!" So, he gave me a complementary dusting. I NEVER said that. & I do not appreciate being portrayed as a "whining" customer in need of coddling. The only thing I am in need of is a dusting and proper communication. So now we have two lies from the same manager. & I STILL do not have the service I need completed. If I were properly communicated to in regard to an extra fee, I would have just said yes, because I. HAVE. AN. INFESTATION! I ALSO have a 2 year old I need to protect from these kinds of spiders! It is NOT okay to literally DO NOTHING and lie saying otherwise. There is nothing I have to say to either manager at this point. Steve decided to call AFTER the 1st complaint/ annotation was put in today. CLEARLY because Caleb told him to call, or because he KNEW he had never called in the first place so he was trying to cover himself to make it seem like he had done nothing wrong. I do not have time to play silly games with liars and people who CLEARLY do not value their customers and/or consumers!
As someone who is in customer service myself, my job is to FIX things and communicate with my clients because no matter how we feel about our job or the people we service, the customer is ALWAYS right! THEY are the ones paying for the service in the first place. There is NO excuse! I am NOT interested in continuing services with this company. They refuse to co-operate and communicate properly in a timely manner. They also have services set up to where things can "seemingly" only be handled at a branch level. Pathetic.

Posted by Mick


I use terminix for monthly service. Last time they came out, the inspector reported Termite Issues. This led to someone else coming out and inspecting concluding that we had a major infestation, pointing out termite "waste" all over our patio floor. If we didn't pay $1970 on the spot for a plan we would end up needing to tent the house at a cost of $8200. We reluctantly signed up. When they came out to treat the house, the rep said we did not have a major issue. The only problem we had was a small one in some wood on our patio roof (which is 90% plastic) which he treated. The "waste" was wood shavings. He looked in the attic and said there were no issues. He was here for less than an hour, and most of that was on the phone with terminix trying to find out why we were told we had a major problem when we did not. I called to complain. A very understanding rep listened, appalled st my situation and promised it would be addressed. A few days later I found out that a neighbour is getting their house tented for $2100..not exactly $8200). A 'manager" finally called back and proceeded to ignore everything I was telling him, refusing to refund a penny, stating I signed up so I have to pay...I was completely misled by the 2nd person that came out. 1st and 3rd were great. I feel like I was given worse than the "used car salesman" treatment scare mongering at its best. Be very aware and careful before falling for their lies and conman approach, preying on people that don't know... Shame on you terminix. Suffice to say I will be cancelling my monthly service. Do not use this company, they just want your money and will lie and exaggerate issues, then when you find out "tough luck, you signed you pay" I run my own business, if I ran it like this I would not be in business long. I was bullied, and scared into signing up and I have nowhere to turn to..out $1970 for a job that took about 15-20 minutes...I wish I could have left zero stars

Posted by Anonymous


I had a termite inspection scheduled for 6/12 between 8-10 am. No show. I called 3 numbers to try to get an answer if they are coming or not. We are both disabled & this is a terrible inconvenience for us. I could not get any answers from anyone as they said they couldn't reach the office. This is the 2nd time scheduling was mishandled. Last time I made an appointment they called back & said I didn't need one. I don't know what to do when I can't get an answer from customer service. I just renewed my contract but I am now seriously thinking of terminating my so called service. I am very upset.

Posted by Dixie


I've had service with Terminix office out of Peoria,Il, for four years. Although I found the service to be good, the scheduling was horrible. The technician ,Rick, would call about 1-2 days before and if I wasn't available he'd be rude. Last quarter I reached out to the district manager Bob, and he told me we could get it scheduled for the first Monday each quarter. Well this quarter came and once again the tech,Rick, called and wanted to with only a couple days notice.. reached out to Bob, he apologized and we worked out a day and time. Well no one showed up. I reached out again but received no answer from Bob. Reached out a second time to Bob and still no answer. I don't think it should be that hard to set a day and time. Or at the very least call the first of the month and set a time and day. I have appointments set as far out as a year. I can't be guessing when the tech wants to come. Rick has even come when I said no. This is unacceptable to me.I have saved the text messages for reference if needed.

Posted by Anonymous


I am a past customer of Terminex, having spent $1700 on powder beetle bug control issues.

Today I waited for two hours for a technician to come out and begin pest control services for ants. I had called and made these arrangements and was given a price over the phone for the initial amount, and then the monthly amount for the services.

When the technician came to the door, he stated that he had been told by his service manager that I had been given the wrong price over the telephone, and that my service would not begin today. I told him that was extremely unfair, for that was not my fault and I was given this price with no knowledge of anything different, he called the service manager, and again was told that the service would not be started today she was very curt, and obviously did not care about customer service, nor did not care about the price that I had been told over the phone and was not prepared to honor that .

After the technician left my home, I called Terminex and I explained the situation. I had a very nice customer service man helping me, but he was not able to get the price that I was told over the telephone honored. I told him this was very poor customer service, and probably even legally wrong. If I were to go to a store and purchase an item on a rack that had a price and got to the cashier to find out that that price was way below. What the item was actually worth it would not matter they would have to honor the price that had been on the shelf, this is no different I was given a price over the phone that I agreed to and this is the price that should've been honored. Regardless of that mistake was by the person making that offer on the phone.

Terminex lost a customer today. Terminix does not care that they lost a customer today. Also, this agreement that was made to me over the phone was in the notes that the woman had put in the file for the service to begin, so this is not hearsay. This is something that was actually written down and yet not honored.

Orkin will be coming to my home in two days to begin the service, they have a new customer. Hopefully Orkin has better customer service than Terminix. Very disappointing!

Posted by do not have one


I have been with terminix for over 15 years and would receive telephone or emails saying my service was due as it was always 3 months apart. They do not call anymore but just come and then they let you know. When a person works it would be nice to get a reminder to call and make the appointment first. They came to my house the other day. I received a message that the tech was on his way! I was in work. He came and just did the outside. The former tech I had would be outside and inside as I always have spiders. I called and asked why they did not let me know ahead of time. I was told they do not due that and I can schedule for inside now. They expect me to pay 189.79 for spraying outside my house only!! This price!! I will hire another company that suite your needs better and can schedule with you. Their service and customer service stinks now and the price as I mentioned almost 200.00 for just outside. They are not worth it!!!

Posted by Dan


We are not renewing our contract with Terminix. The company evidently hires unresponsive district managers who do not get back to customers to resolve issues and telephone operators who, although well-meaning, are poorly equipped to handle customer complaints.
A year ago, an additional one-time service, of blown-in insulation, was offered to us WITHIN our existing two-year Terminix service contract. IT WAS NOT A NEW CONTRACT, it was a one time service with a two-year warranty. This service included insulation of one area of our house plus insulation above the garage. We paid in full for the whole service, but then decided not to have insulation added above the garage and were supposed to receive a price adjustment. Since no adjustment was ever posted to our account, we placed several calls to Terminix, and every time operators assured us that the regional manager would call us back to address this issue. No one ever contacted us. A year has passed, no Credit posted, no calls or e-mails from any district manager.
Last week we received an E-mail showing a CHARGE to our account for $192.15 , stating "your payment has been processed." What payment?! We don't owe anything to Terminix. Everything was paid for in full. We are supposed to get a REFUND from Terminix, not a charge. Are we on the same page here?
We are not renewing our contract with Teminix due to incredibly poor customer service and total disregard from district manager(s). What a way to run a business! We will be happy to give Terminix our best 'negative advertisement' on every social media platform available to us.

Posted by Vickiement


Worst company no customer service Manger nerve calls back. Sell you one plan and changes it with out you knowing. Tech come out thinking your not home a stays in his truck,never got out then texted me of his service. The best advice I can give you is to RUN

Posted by PatandHeath


We have been waiting since July for our service to occur. We ended up calling in August asking what was going on and they said they don't have enough employee's. They have enough employee's to take our $128 a month but not service us. We have been waiting to hear back from the regional manager since then. We continue to try to cancel but they said we can't cancel until they have time to come pick up the bait boxes, but they continue to charge us. This is a scam. Never in my life have I been treated like this from a company.

Posted by Anonymous


Glad I am seeing complaints here. My mom passed away. I canceled her service. Was told I will hear from a manager. The cancelation fee probably will be waived. Meanwhile they canceled one of the services and charged the cancelation fee. Didnt hear from a manager til I called again. So if people don't feel badly enough that their loved ones passed away, they need to be punished for it monetarily too?! Completely appalling.

Posted by Kitty


We were suppose to start new service they said they couldn't come on day schedule so I advised them to don't even come I will find someone who will they charged me and said they came to my house won't refund me I am going through bank

Posted by Anonymous


You are poor run company you should charge your name from terminix to terminate I called for service pre paid and date was set and no one every showed up when I called to find out I was passed around to different people only to be told I never confirmed my request Very poor way to run a business wasted my whole day

Posted by RichardE


Your company business practice in plain English are despicable.
My account was drafted in April 2022 for a contract that was paid in full
in March 2022 .I am still getting jerked around after more than 2 weeks of talking with your nonexistent customer service with each representative giving me a different BS excuse ! After being told that my money would be returned to my checking account in 5 to 7 business days now the story is I will be mailed a check but they only mail them out on the 3rd and 15th. So I'm probably looking at at least another 10 days but I'm pretty confident that won't happen either.
I am on the verge of contacting my CC company and requesting a refund for my renewal that was paid in full as this is not the type of company I want to do business with.
In addition why did I have to call you to request someone come out and do the annual inspection?
Stay away from this company for any of your pest control needs they DONOT provide the services you pay for and customer support is anything but!

Posted by Anonymous


We signed a contract with Terminex for getting rid of mice. They came out, put more traps around and plugged some holes where they thought the mice were getting in. After that they would never respond to phone calls & emails.

Posted by Yogi


I have a 5 year contract. They don't call back you can't get any where' calling. I have massive termite damage in a door and another molding. I think they're waiting for the contract to run out and then tell me I need major work done. You can't reach Corp. with any phone number listed on google, they bounce you back to local area, which is usless

Posted by Connie


We had a contract with Terminix, which we paid in full within 90 days as stated, to avoid any finance charges! After paying in full we found out that the termites they said we had, and needed bait stations for, was nothing but a lie! They scammed us out of almost $6,000.00! I have now moved, so they owe me a total of $4,129.00, their words!! I've been hearing one excuse after another since January of 2021! They told me they put the CHECK in the mail 4 wks ago and I have yet to receive any such check! The company is nothing but a way to scam people out of their hard earned money and they should be band from doing business permanently!! I guess I'll have to seek out an attorney to get this resolved, cause I ain't giving up! I will find a way to charge them for interest along with pain n suffering!! I'm sure that I'm not the only one they have done this to and until they are put out of business, I won't be the last! So DO NOT call them in Victorville California, unless you want to waste your time and money!!

Posted by charlotte


Terrible service, visits not as explained by rep. who took our contract info. Will not return phones calls references to complaints you have, and refund must not be a word they understand.

Posted by charlotte


Worst service, treatments were not as explained by tech who we contracted with. Contract date 3/9/2021 lst visit 3/11,second visit 3/13 third 3/15, cancelled contract this date I was told basically I was calling for to many visits the 3/15 visit was scheduled for the 26th, I complained loudly. Manager called me on 3/15 per issues in our discussion I said cancel my contract, he said I am doing that as we speak, I am still waiting for a refund. I am calling my credit card next, the company WILL NOT return your calls if there is a problem.

Posted by BrendaABKL


Been calling for 3 days no return phone call poorest service ever bet after this message I still won't be contacted I guess it's time to call my attorney and credit card company and get a refund for every payment I've made since last year .i will 24 hour after I send this if I have someone scheduled ton at my house in the next 48 hours

Posted by Bjc


I have had them for 26 years. Now that I have a Termite issue they are ignoring me. I cannot get a response. I am not giving up....maybe BBB can help? Shame I have to go through them when I have paid every year.

Posted by Na


I asked for Terminix to have someone come out to do an inspection on my home back in Nov 2019. Mr.Steven Richmond was the inspector. He did the inspection told me& my contractor who was present over the phone all the services I would need. He told us the prices but, never exsplain any renewal fees he just added them to my contract. He also told me he saved me $800.00 on the cost of the attic insulation which didn't reflect my bill. He told me when another guy lied said he completed my bait system job which he didn't my camera showed he never enter my backyard. So Richmond said oh I will take care of it myself the job never got done. After me complaining that same guy they sent back to my home. Richmond never provided a copy of my contract I had to call to request it myself. Today he had a termite inspection he had me to waste my time on my job from work communicating with him just to learn he didn't want to do a job for me bec, of him& another manager Sam not doing there jobs! This place is very unprofessional lack of communication hard to ever reach a manager. I called 7 months in a row about my contract just got the run arounds. Then they cancel my termite services for my bait systems without my knowledge. No one ever tried to fix my account for me to pay my bill. They bill was over charged by $500.00 and no one ever fixed my problem. It's sad this company allow there workers to come into people homes a few not all try to blind customers with false info on prices and saying a job is complete like we don't have cameras.

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Posted by Anonymous


We had our attic insulated today. We just want to commend John Murray ,first for introducing to the fact that we needed more insulation in our attic to meet the housing code; we were losing a lot of heat throughout our home because of the inadequacy of the amount of insulation we had. Consequently, we went forth to get this insulation done.
I also want to thank Kyle, Keith and Elmer for doing an excellent job and being so courteous to make sure the job was done in a proper and timely manner. We thank the Terminex Company for such caring and professional employees.
Thank you so much, Robert and Linda

Posted by Mom


I just got off the phone with Kaila at terminix and I have to say, "thank you." Kaila, has excellent customer service skills, she was very professional and I am glad I called. Life is to short to complain. I called for my mom that has been a longtime customer, again thank you Kaila at terminix.

Alicia Nunez
Re: Esther Nunez
Barstow ca

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