Ticketmaster Customer Service

I purchase 2 ticket for the 76ers after 5 minutes I try to change just because my lap top got disconnected and I received the wrong tickets seat I can back the tell the not allowed to change that made me really mad the supervisor don't have the way to talk to me this company is making mistake to make customers happy

Ticketmaster have refused a refund on tickets to a rescheduled event. They identify that an email was sent and that I clicked on a link to say I did not wish to cancel.... I never received the email.
Very very poor customer service and my only option is to contact STAR... Has anyone had any success with this.

I bought tickets from ticketmaster 953.00 I had to stand in stairwell for concert afraid I would fall or have panic attack in the seats terrible experience

Ticketmaster customer service lacks any compassion and understanding. Its method of refunding tickets is totally unacceptable and extremely difficult. It's a total rip-off!A

After being bumped off my transaction within 5 seconds of trying to read the extra offer, I tried again for worse seats!
When it got to payment, it would not process payment unless I tick the $27 additional Secure Ticket charge!!!
Needless to say, I will lodge a complaint with Commerce WA on Monday - parasitic behaviour at its worst!

ticketmaster does not have customer service

For years Ticketmaster has been a huge problem. Most times I choose seats using Ticketmaster and then click Next I get an error code that I cannot purchase tickets at this time. This has been going on for years and I have had multiple phone calls with Ticketmaster to resolve this. I have never asked TicketMaster for a refund or refused to pay or anthing like that, so this is not a problme of my being a bad actor. Every time they say the problem is solved and then it occurs again. I just got my daughter to buy the same seats that Ticketmaster refused to sell to me. On other occasions, I've skipped seeing a show because Ticketmaster makes it so difficult. I'd love to be able to buy tickets some other way, but Ticketmaster has a stranglehold on the market.

After a lifetime of concert going including standing at Sears and Music plus for days my concert days are over until you fix prices!! RIDICULOUS!!
NOT EVERYONE IS WEALTHY!!

I have had the worst possible experience with TicketMaster.
They are telling me that the tickets I purchased are no longer linked to my account so I can't access them... I have sent them my receipt as well as a screenshot showing the tickets on my account. I don't know what else I need to do to prove myself. Each time they message me back, it is a different representative and I start back at square 1! It's ridiculous!

Fraudulent company, list a ticket at one price then add on hidden fees when they charge your account.

Lower service fees you g*d d*mned crooked.

Ticketmaster is a joke. All I wanted after purchasing my tickets on line was for ticketmaster (they should not be allowed to have master in their name, joker fraudsters would be more suitable) to send me my tickets via email so I could print them up. Of course they took my money but did not email me my tickets. After contacting them which was a painful experience they said they would not send me my tickets for printing or refund my money. They said my tickets should show up on my mobile device but it does not. What a bunch of scammers. No customer service and no morals. They have no problem stealing from old and vulnerable people. Very sad.

I bought $1,000 worth of tickets and can't access them. I contacted ticketmaster with no result. I will not buy through ticketmaster again!!!!!!!!!!

I have an email, text, and code for a verified fan sale and now I'm being told my account isn't linked to the sale and I can't access the queue. Random, unexplained, and ridiculous. They deserve the bad rep they have. I can't even contact them about it because they've found every loophole to keep customers out. Thanks for nothing Ticketmaster. Just retire and let an actually reliable company handle what you clearly cannot.

A valuable lesson in sales prevention. The worst company I have ever dealt with in the 71 years of my life. They have a monopoly and you have no recourse except not going to concerts or shows anymore. They always win by extremely increasing the price of your tickets with their markups and add on fees and by keeping your money with every failure to correct any mistake or change you try and make after a purchase. Even after a system glitch that was their mistake it ended up with me not getting a refund or them not admitting to me that is was their system error. Not only is this frustrating, then add the hours you waste trying to remedy the problem besides. They are pathetic and continue to steel money from people without any recourse. There leadership hides from any direct contact or will not take responsibility to make right anything. I really, really try not to say I hate someone or something anymore. With these folks I make an exception.

This organization is the worst ticket selling organization ever! They advertise buying early access tickets, have you create an account. I did this years ago and their customer service still hasn't changed, it's been decades. I take an hour of my time waiting on line, sign in and then they ask you for a passcode...WTF, they don't mention anything about a "passcode" and they give you Zero direction in getting one. They have no way to speak to a representative unless you have time to chat back and forth. Their service is atrocious and I will never, ever do business with them again, simply a horrible organization....

Couldn't make an event because I had COVID and needed to self-isolate. Bought the ticket insurance that Ticketmaster offers, but apparently getting COVID doesn't count towards filing a claim. Tried to get help through Ticketmaster and at first the guy said he could help me but then after another guy said no since it was past the event. I wasn't able to sell the tickets if I wanted a refund, yet I can't do anything if the event passed even though they told me to wait. So sick and tired of these kinds of trap companies.

Boycott Ticketmaster - in one month they will change their ways, nothing short of financial loss is going to change anything with this company.

I will never use Ticketmaster again

Over 45 minutes wait for a code from ticketmaster for the presale of Metallica tickets almost an hour later still waiting! Worst ticket service in the history of live events!

Bought tickets and then the show was cancelled. They said I'd have a refund within 30 days. On day 31 I tried to contact customer service. They have no phone number, just a "chat" that they respond to every couple of days. None of the responses were helpful and some of them made no sense (clearly not reading what I wrote). I have never dealt with a company with worse customer service.

Ticketmaster customer support is nonexistent. They don't display a phone number to call. The security codes never appear. I received an email saying that my phone number was received but it wasn't. When I log in, my account is blank. Nobody responds or helps.

There is NO customer service. I have contacted them 4 times (twice on their web site and twice on Twitter) about tickets that were supposedly mailed but never received. Out of the 4 requests, I have gotten one response and that is contact them two days before the even if I still haven't received the tickets.

What an absolutely horrible company. You can't sell your tickets on their website (sorry, maximum price $0.00/minimum price $5.00, wtf?). And just forget about getting any help. The chat feature does not work (404 error), and the phone numbers automatically hang up. I could not even buy tickets on their website "Sorry, another fan has purchased these tickets" - Same message even hours later with the refreshed website showing the seats still available. I received this message EVERY TIME I tried to buy tickets.

I don't think it's fair that if I want to go to a concert I have to get my ticket on the phone I'm 62 yrs old have always got physical copies of my tickets I think you should have the option of buying physical tickets you guys just ruined my joy of going to a show I'll never go to another show because of your policy on buying tickets I've always supported ticketmaster & live action spent alot of money on tickets not anymore you guys really suck for doing this!!!!!!!!!

ticketmaster (and I non-capitalize all the letters on purpose) SUCKS!

Cant get a hold of a REAL person!

Have ADA wheelchair accessible needs! Does the Venue have this? Are the tickets I'm purchasing on-line account for this!? Am I missing something?!

Frustrating

I had to comment to give a good review to Ticketmaster. I bought 2 expensive tickets to a WWE event for my handicapped son and then after I gave them to his birthday he did not want to go. Ticketmaster refunded the cost of the tickets when I explained the situation. I did not really expect them to do that, it was a very positive surprise.

My name is Esthela Delgado I recently left a comment for a very helpful and very professional representative by the name of Nathan. I am now leaving a review/comment for an individual by the name of Clint and his position is Consumer Support Specialist. Unfortunately, Mr. Clint and I started off on the wrong foot. He seemed very rushed, slightly aggressive, and constantly interrupted me. However, he did resolve my problem very much so. He did do his part as far as returning my phone call in less than 1 hour which I greatly appreciated it for the fact the I'm a very busy District Manager for my company. Nonetheless, Mr. Clint and I finally met at the same page and left me as an extremely satisfied customer. My only problem was I asked if I could be transferred to leave a positive comment/review but for some reason he "accidentally" hung up on me. So as an old employee of a call center, my only feedback to Mr. Clint is to have more patience for the customer, don't rush your job, we customers of Ticketmaster too get a little frustrated at work you're not the only one Mr. Clint who's having a bad day. We're all human. Thank you once again for resolving my issue and transferring my tickets to the nearest location. I deeply appreciate it Mr. Clint you saved me a lot of time, gas, and saved me from an unhappy daughter. I wish you the best in your job.

My name is Esthela Delgado I called Ticketmaster in concerns regarding the tardiness of my tickets by mail. I spoke to a Representative by the name of Nathan from the call center Mr. Nathan showed very optimistic attitude including: amazing communication skills, wonderful professionalism, and most importantly a great deal of patience. Initially, I started off as a very upset and unsatisfied customer, but after the on phone experience with Mr. Nathan he once again proved to me that Ticketmaster has one of best Representatives than any other ticket/event seller. I highly recommend Mr. Nathan be given the chance to be promoted to a supervisor or management position so he can help and share with his fellow coworkers his skills/knowledge on how to always satisfy customers. And by doing so, leaders like Mr. Nathan can help build this fine corporation to bigger heights. I would know management, I myself am a District Manager for my business. Thank you once again Mr. Nathan for your exquisite customer service. I wish you the best in the Ticketmaster company.

First off, I hate how stressful it is to buy tickets on here, especially if they're in high demand. I wish they would just release all of the tickets at once, but instead they have multiple (in this case, 4) presales, and that definitely adds to the stress if you don't have the code, the correct credit card, the app, etc. I also wish that they would provide at least estimates for prices for tickets and packages before they go on sale, so that fans can get a feel of which ticket they wish to aim for. All that aside, I spoke to 5 different people in customer service today, in order to return/refund two separate ticket orders. The line is always busy, so you just have to call a couple times before you get a response. You then talk to a robot, who eventually refers you to a live operator (after 5-15 min of being on hold, depending on how busy they are/the time of day). Each person I spoke to was very pleasant, polite, and extremely helpful. By the end of the two phone calls, I got a refund of $1600 in total (Four $400 VIP packages), so I am happy about that. I still hate how stressful the buying process is, but the refund process went very smoothly.

yesterday I accidentally purchased one ticket to a concert for $282 when I thought I was getting two (my fault COMPLETELY!). I called them and they issued me a refund, maybe because it was the same day I purchased them... but the venue typically doesn't allow them to give refunds.

Then today, I tried to purchase two tickets to a different concert using their Android app and when it was charging my card, it said "sorry, please try again" and sent me back to the main page. I tried again and could only get a single ticket, and purchased it. After, I realized that I HAD been charged for the two original tickets and called them to ask for another refund for the single ticket I bought... and they issued me a refund.

They're not THAT bad. They really helped me out in the last two days.

after my rant on here and to customer services earlier, a very nice man has rang me back and told the tickets that i tried booking this morning are still on hold, and if i wanted them i could pay for them now,:) so i happy again, was really mad and fed up this morning, but thanks to the man who rang me back, he has made mime and my sons very happy.. so thank you xx

I have used Ticktetmaster several times over the past 15 years for concerts, playes etc and have never had a problem with them. One time I couldnt get through on the line to buy tickets before the concert sold out, but it either sells out in 30 minutes or 10 minutes depending on how may lines are available. Other than that never a problem. I like ticketmaster and feel secure in using them for tickets.

I made a mistake in placing my order. I e-mailed Ticketmaster right away about the issue. After a long night of worrying (Ticketmaster's customer service phone line was already closed for the night), I checked my e-mail in the morning. In less than 12 hours they had already fixed the issue.
I called in, just to make sure, and within less than 2 minutes on hold, I was speaking to an actual person, a friendly one at that, who spoke to me with patience and told me that my issue had been resolved. He thanked me for using Ticketmaster and told me that if I ever have any issues, I can call or e-mail in and they'll take care of them as soon as possible. And I believe him.
Ticketmaster has great customer service, and I will continue to gladly use them in the future.

I don't think a lot of people realize just what we do. We are CONTRACTED by the venue and promoters to sell tickets for them. We do not own the tickets or most venues. What happens at the venue, once you get there, needs to be taken up with venue staff. Ticketmaster is not on site. Our policy is no refunds no exchanges but we will(if at all possible) at least provide you with at least a face value refund if the promoters and venue have NOT placed their own 'no refund no exchange' policy on the event. These FAQS are made clear if you would take the time to read the fine print. We should not have to hold you hand and make sure you have done this. If ordering tickets, we assume you are a responsible adult with common sense. I don't mean to sound flippant about that either, merely stating fact. We also offer 'ticket insurance.' Sure it is $7 dollars a ticket but if it is a no refund no exchange event and your reason is a valid, covered reason, the insurance company will refund your $. If you opt not to take it, well then that is on you. I see all the complaints about no tickets available. Do you ever even stop to think HOW MANY others like yourself and hundreds of broker companies are trying to buy the same tickets as you, they same way you are? By phone, by internet, by venue, by store, and by automated phone system? There are so many different way and Yes, they do go fast. We only have what the venue and promoters give us to sell? You think we would rather sell them to the brokers when we work for minimum wage and cant afford their jacked up prices anymore than you can???? But it is their job, they know the system and how to use it. They employee tons of people in their offices, all on their own phones and computers same as you. The customer has to stop them by NOT BUYING them! They carry all the credit cards, They do their homework, They join fan clubs, radio station web sites, venue mailing lists, etc to get on these lists for presale codes. There are normal people just like you who get tickets to high demand event and as sad as it is sometimes, it is the luck of the draw. You all get picky and want better seats, you let them go and them there's nothing. That is not our fault. You complain about the brokers, so we put a blocker on the website. Well then you get mad because you get locked out for doing the same thing they are doing (refreshing and being choosy). You cant win for losing. sigh We work a 9-5 job just like you. We have families at home just like you. We have policies at work..just like you. No one asks you to purchase. You come to us. If you don't like our fees and charges (which is what we make to operate) then take yourself down to the venue and purchase them in person. No? What? It's to far? It out of state? Well isn't Ticketmaster convenient to have. We always guarantee your seats. Do you honestly think we can guarantee US mail delivery? We can ALWAYS have your tickets waiting at the venues Will Call window if all else fails. Sure you may have to wait in line.. but you know you have tickets when you get to the front! Some of the things I saw posted are outright lies and I am sure as many are truths. I cannot always say that we have the very best employees. There's always a few less competent in any rate but as consumers ourselves, as much as you may disagree, we go what we can without risking our jobs which are few and far in between at this time. My advice to all is to read our SALES TERMS and CONDITIONS which you must click to agree before purchase.

I'm a Ticketmaster employee and I love the company, we have 4 weeks of training to insure we give outstanding customer service. The goal of Ticketmaster is world class service. We try our hardest to provide outstanding service. Making our customers happy is our top priority. I wasn't asked to post this, and I hope I don't get in trouble for posting this. But I read a lot of negative comments and I just want everybody to know our goal is making the customer happy.

As a current ticketmaster employee, and not being in any way asked to write this, I want to promise all the commentors of this site, I, personally, will do my very best to provide actual customer service. I want to have a job to be proud of, and these comments saddened me, so yes, I promise to strive to bring you all better service, thank you for these comments.

And with only two call centers in the country, I will at some point be talking to some of you :)