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Time Magazine

Customer Service Ratings and Comments

Time Magazine is ranked #81 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.20 out of a possible 200. This score rates Time Magazine customer service and customer support as Disappointing.

NEGATIVE Comments

7 Negative Comments out of 7 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • The worst customer service ever. I have preferred subscriber auto renew and this is the 3rd year it did NOT renew. I am about to cancel my subscription.

    Arlene 2/11/10 6:45AM

  • It is unfortunate to read the comments entered here. I had a less than satisfactory experience with customer service today and I wonder how Time Magazine will have a chance of existing if it doesn't treat its customers better. I almost cancelled my subscription. If too many people have experiences like mine, and apparently those of others, its chances of survival many not be too great in today's market.

    anonymous 12/28/09 2:03PM

  • YOU MAKE IT SO DIFFICULT FOR YOUR SUBSCRIBERS TO GET ANY SERVICE. I TRIED TO CHANGE OUR ADDRESS. THE ONLINE WASNT WORKING IT SAID THE LINK WAS BROKEN. I FINELY FOUND A PHONE NUMBER TO CALL. THE AUTOMATIC COMPUTER COULDNT FIND ME. I FINELY PUSHED 0 ENUF TIMES THAT IF FINELY GOT A LIVE PERSON. SHE DID AND EXCELLENT JOB. FINELY.

    Anonymous 10/9/09 11:56AM

  • I have tried to cancel my subscription on several occasions now, you make it look like there is a way of cancelling, however achieving cancellation is impossible. I have no alternative but to cancel my direct debit and rely on this text comment as a form for cancellation.

    Michael Brindley 8/19/09 4:47AM

  • Here it is well into 2009 and not much has changed since the comments below were posted in 2008. I have been spending all day trying to reach someone on the customer service line - my account number would not compute on-line and then the phone number "service" was temporarily out of service - how ironic is that. Five hours later finally reached someone by pressing 0 over and over. Person I reached was great.

    Anonymous 6/2/09 2:20PM

  • You are making it too difficult for subscribers to talk to you by telephone. I had to do a google search to find this telephone number. Believe it or not there are people without computors who may want to speak to you about subscription problems. You should do something about a gap in your services or users will resent and respond accordingly.

    skmandel 10/27/08 3:33PM

  • You have one of the worst customer service problems. Finding your customer service phone number on your official web site is an exercise in frustration! If I was renewing a personal subscription and not one for my work you would have lost me as a subscriber. You should be ashamed of the fact that you make this number so difficult to fine!

    Sincerly

    Hiawatha Norris

    Anonymous 10/24/08 1:46PM



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Magazine Customer Service
800-843-8463
Complete Time Magazine customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Time Magazine customer service phone numbers and contact information at ContactHelp.com
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