Time Magazine Customer Service

User Reviews, Ratings and Comments

Time Magazine customer service is ranked #477 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.76 out of a possible 200 based upon 285 ratings. This score rates Time Magazine customer service and customer support as Disappointing.

NEGATIVE Comments

272 Negative Comments out of 285 Total Comments is 95.44%.

POSITIVE Comments

13 Positive Comments out of 285 Total Comments is 4.56%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Time Magazine

    Customer Service Scoreboard

    • 32.76 Overall Rating
      (out of 200 possible)
    • 272 negative comments (95.44%)
    • 13 positive comments (4.56%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.4 Issue Resolution
    • 2.5 Reachability
    • 2.1 Cancellation
    • 3.8 Friendliness
    • 3.3 Product Knowledge

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Posted by Anonymous


I would like to take this opportunity to tell you that I am utterly appalled at the cover of those two halfwits the once Royal couple Duke and Duchess of Sussex, you have the gall to call this pair influential ... are you having a laugh... influential in WHAT ??? What is that telling the future world leaders i.e Children .. diss your family, lie in a chat show so all the world can hear how pathetic you are... make fun of the family that paid an extortionate amount of money for a wedding which APPARENTLY was a mockery as the wedding was 3 days prior to Madam Duchess in her all white regalia waltzing up the aisle with a grin like the cheshire cat.. oh PLEASE spare us all any more if this pair .. as for the man formerly known as Prince he would rather attend the Lion King so he would embarrass himself and all of Britain pitching for a job for Madam Duchess when he should have been at a memorial service for the victims of an IRA atrocity (this is the guy who would like everyone to think he should be given a Sainthood for his service to the Military ... my Granny )..to say you have shocked every body and done yourselves a disservice Times Magazine is an understatement.. go and search out some genuine influential that do not require little pats on the back telling them they are fabulous, I assure you there are more worthy peolpe walking down every street in the world than these two freeloaders.....

Posted by Shocked


I find your front cover of Prince Harry and Megan Markle offensive. Shame on you for being bought out by honoring two horrible people who want to be influencers. Have you read anything about them? Do you understand anything about their past? How can you spin such a weird story when there is so much information about their character that's true?
I now know time magazine has no credibility and will NEVER buy a magazine again.

Posted by Anonymous


My subscription expired late May. I sent renewal information early May. Issues came until early July. A week later I received notice that my credit card did not go through. THIS SHOULD HAVE BEEN SENT IMMEDIATELY IN EARLY MAY.1 I sent my credit card information the 3rd week of July, immediately after receiving the notice of the problem. I was assured last week that I would get the Aug. 23 issue. For 30 years, issues have arrived on Saturday or Monday. It is Tuesday and no issue.

Posted by Anonymous


It is horrible and shameful that Time magazine and other western media don't have GUTS to speak against the China, the one and only country which deliberately leashed this virus on the world!!! but constantly attach India a country which gave free vaccines to more than 85 countries!!! Shameful, liars, highly unethical media and mouthpiece of China. Let me tell you the world especially India has woken up now and are well aware of this propaganda against Modi and your lies won't have any effect. Shame on you TIME Magazine and his unethical editors.

Posted by Whatareyoutalkingabout


Contacting 1-800-843-8463 for missed issues is a farce. I complained about not receiving the January 18th 2021 issue and was told by someone from the number mentioned earlier, that they would send me the issue if they still had some. Although I put in this request on January 21st 2021. I am not interested in an extension of my subscription. I want the magazine that was promised me.

Posted by Anonymous


For the first time my copy came today. Not in a rapper just a lose magazine. It was completwly shredded nd torn. The only thing in tack was my name and address sticker. I would like it to be replaced as soon as possible. Thank you. Linda Rosen

Posted by hmikaeili


its been two months that i have subscribed to time magazine and i haven't received a single issue and i could not access to the web version neither and i have been writing to them since day one and none seems to taking this seriously and couldn't resolve the issue. very bad experience and i am not going to do leave a review any where i can.

Posted by Shameful


You should be ashamed for not making our healthcare works as person of the year. Such a disgrace and slap in the face.

Posted by Heart Broken Nurse


As a nurse I personally feel disrespected by Time magazine! We have put our lives on the line this year and our families at risk and Time magazine does not feel that that is worthy of a once-in-a-lifetime recognition. If you really wanted Biden to be recognize you could have chosen him for next year! You just showed the world your true colors and what you think of us hard-working Americans trying to save your lives! God forgive them!

Posted by Anonymous


Unbelievable Biden and son get your cover. You owe the American people who are fighting on the front line such as our military and our doctors, nurses and all the front line responders (fir fighters, grocery stores). We had the worst year on fire on The west coast, you could've paid tribute to those firefighters fighting the fires in California all the way to Washington. We're given tribute to all the medical people on the front line but no you're in the pockets of Biden and now I feel that your magazine is nothing more than in the pockets of politicians which are heading us to communism and ultimately being owned by China. Why don't you report the real news. I've lost all respect for time magazine and 65 year old retired insurance agent, my whole family is professionals, doctor, nurses, teachers, we obviously are much smarter than your team but decided Biden deserved the cover of your magazine. You have just lost so many Who thought time magazine was credible, no more I won't waste a minute reading anything from time ever again!!!

Posted by Anonymous


How could you chose ANYONE besides healthcare providers as person of the year!!
All they have gone through, the risks for themselves and their families, their dedication and suffering. Unbelievable you chose anyone other than them!
I will never read or buy another time magazine

Posted by I have none


In the past decade I had noticed that the group or person who picks the Times person of the year truely is or are a Communist thinking that Governor Cuomo deserved man of the year after sending our elderly that contracted the virus. This man directed thousands to go to the nursing homes that where under prepared for any of it. So the infected other elderly passed it to everybody else and they died and alone. And this is the man your celebrating? And to top it off Hollywood gives the angel of death a Emmy for killing thousands. You people are true anti American. The governor is lying about that President Trump had ordered governors to do that, he never said or wrote in the guidlines. Some of your employees I know lost a parent or grandparent because of Cuomo.

Posted by Lmurphy


This is in respect to the potential "Person of the Year", Gretchen Whitmer,I thought journalism should put morals and values together when selecting this prestigious honor of person of the year. Whitmer is far from integrity and morals. Putting covid patients in nursing homes killing your grandmother. Putting hundreds of business out of operation. Causing thousands of families to lose their source of income. Trapping victims in their households with domestic abusers. Causing a skyrocketing depression and suicide rate. Destroying the quality of children's education by forcing schools to shut down. Single handedly destroying the Michigan economy. Sounds like a person of the year if I've ever heard one. Please do not select her. I will unsubscribe if she is chosen.

Posted by Alta


I have cancelled my subscription after not receiving the magazine for past 6 months. During this time I have called Time Magazine Customer Service every two weeks and been advised that my case is being investigated. Occasionally I hear I will be reimbursed in 5-7 days but this has never happened. If possible try not the deal with Time Magazine.

Posted by Anonymous


Threw your magazine in the trash after getting it from mail box. Too political, too bias and useless. Years ago I enjoyed your magazine, no more. Truth is, I'm not very political - but your company sure is. Sick of you.

Posted by A Soldier's Tear


June 17, 2020, 7:23 am
Out for Delivery
NEW YORK, NY 10020.
USPS Tracking Number: 70191640000021430974.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I would like to know why my Certified Letter was delivered to Time Corporate Headquarters marked for the CEO of Time Magazine and the item was not accepted? The mail room stamped the USPS document with, "Returned to Sender!" There was no explanation.

Posted by Neutral lace mesh alan musk


I am a victim of neural lace mesh i have been sending in complaints to fcc and ftccomplaintassistant joint commission ad well for 2 years i did send you a email about 45 minutes ago about alan musk .he is a thief the system does do what his layout says

Posted by steven


i respectfully disagree with your person of the year choice and wish i had now voted, she is not worthy of your cover because her young age does not warrant the time and knowledge required to ascertain her beliefs, she is simply running with a current trend,i will not being buying your magazine

Posted by Anonymous


can only agree with all the bad service reviews, have been subscribing since 1977 and undoubtedly the worst service ever experienced,have renewed 4 times ,will receive the magazine and then it stops,am asking to pay and have given credit card details to no avail,makes no sense with all these bad reviews the company does not care

Posted by Angela


I have paid my annual subscription directly in cash into Time magazines account. Time states that they have not received the money even though I have sent them proof of the deposit. they have taken the money and refuse to send my magazines.
Although the websites says queries will be answered in 5 days, it takes 14 days to get a reply and the reply is generally totally unhelpful
I would never recommend them, they have stolen my money and refuse to deliver

Posted by Anonymous


I have paid the annual renewal by bank transfer in June and I do not receive Time Magazine. Seeing the comments I see that they are a disaster. I send them email and they don't answer They are unpresentable.

Posted by Don Clarke


The most awful experience ever. No customer service at all.

Posted by Anonymous


have been trying to renew the subscription for 3 months and getting absolutely nowhere,have renewed it 3 times and still don't receive it,worst service in 42 years that i have been subscribing

Posted by Anonymous


I'm Trying To Renew My Time Europe Subscription And The System Does Not Recognize My Account Number That I'm Taking From The Invoice You Have Sent Me.
Cannot Send By Mail The Credit Card Number To Be Debited With The Annual Fee Because From Argentina It`s More Expensive Than The Subscription.
Don`t Know What To Do. Time Europe Customer Service Page Does Not Work!!!

Posted by Anonymous


After considerable trouble I finally managed to pay my subscription of R400.40 on 1st March 2019 for 52 issues. I now have received an invoice saying my account has been suspended and need to pay a further R400.40. What exactly is going on? There is no email address so one can't connect with Time in any other way except to write a comment to which one doesn't get a reply and to keep calling the UK from South Africa is very costly. Is there anyone in the organisation who can attend to this query and advise me why my account is suspended when I have already paid. I would send you proof of payment but there is no where I can send it other than to post it in the mail. Very unsatisfactory service.

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Posted by NA


On p 30 of your 1/17-1/24/22 issue is this line in larger bold print: "In the predawn hours of Dec. 14, residents of a quiet street in Tamarac, Fla., were woken up by the flashing lights of police vans." WOKEN UP?!? There is no such word in the English, at least not in correct grammatical English. If an esteemed publication like Time, which I've read for many years, can't get this right, then I've lost hope. Laziness and stupidity prevail.

Posted by WoutervanH


Have been subscribing to TIME magazine for 30 years. Paid. Received a letter stating that they cannot process the payment. Then I paid EFT. No reaction. Tried to register online, but online platform cannot find my customer number. Sent an e-mail 24 days ago to customer service. No reply. When I phoned they couldn't help because the system was down..... I am at my whits end. What is going on???

Posted by Anonymous


These days it is nearly impossible to get a live person by phone at companies but I actually goggled and got a phone number and in about 2 1/2 minutes a pleasant man named James at TIME customer service. I explained I was moving to a new state Dec 1 and wanted to renew my subscription at the special renewal rate of $29.95 while updating my contact information. I explained that my husband had died and so his first name was also no longer valid. I also explained that TIME is one of the only magazines I am renewing at this point. He carefully wrote out the new information and advised me that the first magazine I would receive would be Dec Dec 7. Good heavens, what a treat to actually talk to someone who carefully got all the information! He was professional and I feel assured that I will receive the magazine in my new home. GREAT WORK TIME and A PLUS to JAMES in Customer Service.

Posted by AJ Ransome


I had subscribed to Time Magazine a few years ago and received a watch.
Last year September 2012 I renewed my subscription. As advertised that a watch will be sent to you and I am still waiting.
What is the problem is this a con for you to subscribe to the magazine.
Unhappy

Posted by anon


Used this number to cancel my subscription and worked fine!


Thanks for sharing this info!

Posted by Anonymous


Got right through. Worked fine.
Thanks

Posted by Beth A


No, I'm not a relation or employee - the customer service today was excellent! I was very pleased.

Posted by joy


I just called customer service on behalf of my aunt to cancel her magazine subscription. She lives in an assisted living facility and has access to a magazine in the facility's library. I was able to reach customer service immediately
and talked to a very helpful,friendly, and courteous representative that took care of my request.

Thank you very much for the quick response.

Posted by Anonymous


Escellent service, which I have always experience with TIME MAGAZINE personnel.

Thank you much....

Janet Berend
Glendale, AZ.85302

Posted by Paul Rosa




No problems. I was on hold for less that three minutes, spoke to a friendly customer service representative, and renewed my subscription quickly and without complications.

Sorry to hear of all the complaints, but my experience was very satisfactory.

Posted by Anonymous


My subscription was renewed without my knowledge, and when I contacted them by phone, they immediately refunded me the total amount that the renewal had costed within 3 days. Great service!

Posted by none


I have several subscriptions through this publishers...Time Magazine being one of them. I must say that anytime I have had to contact their customer service I have had the most polite and eager to help representatives. I spoke to several reps that were all located in Ocala, FL. I wish all customer service calls I had to make would go so smoothly. Way to go..keep up the good work :)

Posted by aireastern


I had a different experience. The call was answered promptly and the complex situation was resolved without any problem or delay. Perhaps things have changed since the last postings. I reached the Ocala, Florida office.

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