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Time Magazine

Customer Service Ratings and Comments

Time Magazine is ranked #81 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.20 out of a possible 200. This score rates Time Magazine customer service and customer support as Disappointing.

NEGATIVE Comments

18 Negative Comments out of 20 Total Comments is 90.00%.

POSITIVE Comments

2 Positive Comments out of 20 Total Comments is 10.00%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • I got a mailing recently about Claim Your Thank-You Rewards for being a loyal Time subscriber. A booklet listed items that could be selected for the Thank You Rewards. A dollar amount of credit was listed. I sent in the items selected and didn't exceed the credit amount. On my latest credit card statement I noticed a charge that I didn't recognize. Upon calling the number listed, the recording stated that the items selected were not free and the billing was for those items This is outright fraud and I can't believe Time is a party to this. I'm calling my credit card co. tomorrow to dispute the claim. This is really disgusting.

    Anonymous 8/22/10 5:42PM

  • Customer service is horrible, I have been trying for a half hour to enter my name EXACTLY AS IT APPEARS ON THE MAG COVER IT STILL WILL NOT GO THROUGH, I AM GOING TO MAKE A CALL BUT IT WILL BE TO CANCEL THIS SUBSCRIPTION JOANNE

    Anonymous 8/21/10 9:20PM

  • December 2009 I paid for a gift subscription from Time Europe. I was over charged and instead of easily being able to rectify the problem, customer support/ service was the worst I have ever come across. After weekly emails in the plainest and most basic English possible, I assumed we had finally come to the end..... After 3 months! Since then, I am now being sent weekly letter demanding I pay for the subscription, even though the person who this was gifted too is receiving the copies and I paid in full six months ago. The process has been ridiculous and a total waste of 'Time'.

    Unhappy. 8/9/10 7:19AM

  • The photo of the 18 yr. old afghanistan girl with her ears and nose cut off, on the front cover of the August 9 issue of Time magazine, was dispicable, and uncalled for. It is bad enough to read this information, let alone see it in living color. This picture exploited this poor girl, and was 100% poor taste. I have young granddaughters who visit me daily, and who all saw this horrible picture, at which time I had to truthfully explain the missing nose. I hope this tasteless display of Time magazine had a useful purpose, maybe to obtain plastic surgery for this young woman!!!

    Anonymous 8/1/10 6:35PM

  • Time Magazine is trying to down play the BP oil spill. This is a low life company that would sell thier own mother to turn a dime. We are forming a boycott of Time Magazine along with BP to show how un-American Time is. Time for time to move to China where they are more in inline with Times way of thinking.

    Fuk Time Magazine 7/29/10 2:54PM

  • I have never seen such incompetent customer service as the one of Time Magazine, and I'm 44, so it's not as if I haven't seen my share of incompetence in my life.
    I cancelled my subscription on the internet, but I asked to get the remainder of the issues I paid for. So, I did not really cancel as such, I just didn't want to renew my subscription. I clicked the appropriate buttons.Then started the e-mail game... I'd send an e-mail with the correct information, and they'd cut and paste a reply which didn't even get close to addressing the issue. I don't even think they read the e-mail, not properly. They also did not send me the issues I had paid for, promised me refunds, an extra issue because they had swindled me, even complimentary issues... Needless to say, nothing happened the way they promised. I got so frustrated I gave up.
    I am truly appalled at this horrible, horrible service. I don't blame the people who work there; I know enough of the corporate world to know that such incredibly bad service comes from policy, not individuals.
    Shame on you, Time.

    frustrated customer 7/8/10 9:27AM

  • we have tried every number available and EVERYONE says "this number is invalid" What do i do next?????????? I need to talk to customer service.

    Neville 7/6/10 1:59AM

  • Renewal was a big challenge. I have still not received the promised free gift. Now I get every other issue. At times I get issues which should have been delivered to some other subscriber. Renewal and Delivery Issues have increase dramatically

    Dhruv 6/11/10 9:34PM

  • I'm trying to cancel my subscription to the magazine but the phone automated customer service prompts are making the task quite difficult. There has got to be an easier way to discontinue the service.

    Blane 5/26/10 12:46PM

  • The worst customer care service, run oddly by one of India's best known magazines, India Today. Every year I shout and scream to try and locate a renewal cheque sent well on time but not recorded in the books. But I was happy to learn that all others were treated the same way. Keep up the great tradition.
    Gautam Bhatia

    Gautam Bhatia 4/20/10 11:00PM

  • I have renewed my subscription on the 11th January for a period of two years (with no delay!!!!). In spite of this the service was interrupted and I received 4 remindersrequesting payment. On the 24th March I sent a fax with the copy of my payment and Time replied on the 30th March that they actually did receive the paymentand that they would resume sending me the Time issues. I am still waiting for Time to resume delivery of the magazine. This is the second time in two years that this happens to me! I am really very annoyed by the lack of coordination between the people receiving payments and the people sending reminders!
    Ted Ventura - Milan (Italy)

    Anonymous 4/12/10 2:00AM

  • The worst customer service ever. I have preferred subscriber auto renew and this is the 3rd year it did NOT renew. I am about to cancel my subscription.

    Arlene 2/11/10 6:45AM

  • It is unfortunate to read the comments entered here. I had a less than satisfactory experience with customer service today and I wonder how Time Magazine will have a chance of existing if it doesn't treat its customers better. I almost cancelled my subscription. If too many people have experiences like mine, and apparently those of others, its chances of survival many not be too great in today's market.

    anonymous 12/28/09 2:03PM

  • YOU MAKE IT SO DIFFICULT FOR YOUR SUBSCRIBERS TO GET ANY SERVICE. I TRIED TO CHANGE OUR ADDRESS. THE ONLINE WASNT WORKING IT SAID THE LINK WAS BROKEN. I FINELY FOUND A PHONE NUMBER TO CALL. THE AUTOMATIC COMPUTER COULDNT FIND ME. I FINELY PUSHED 0 ENUF TIMES THAT IF FINELY GOT A LIVE PERSON. SHE DID AND EXCELLENT JOB. FINELY.

    Anonymous 10/9/09 11:56AM

  • I have tried to cancel my subscription on several occasions now, you make it look like there is a way of cancelling, however achieving cancellation is impossible. I have no alternative but to cancel my direct debit and rely on this text comment as a form for cancellation.

    Michael Brindley 8/19/09 4:47AM

  • Here it is well into 2009 and not much has changed since the comments below were posted in 2008. I have been spending all day trying to reach someone on the customer service line - my account number would not compute on-line and then the phone number "service" was temporarily out of service - how ironic is that. Five hours later finally reached someone by pressing 0 over and over. Person I reached was great.

    Anonymous 6/2/09 2:20PM

  • You are making it too difficult for subscribers to talk to you by telephone. I had to do a google search to find this telephone number. Believe it or not there are people without computors who may want to speak to you about subscription problems. You should do something about a gap in your services or users will resent and respond accordingly.

    skmandel 10/27/08 3:33PM

  • You have one of the worst customer service problems. Finding your customer service phone number on your official web site is an exercise in frustration! If I was renewing a personal subscription and not one for my work you would have lost me as a subscriber. You should be ashamed of the fact that you make this number so difficult to fine!

    Sincerly

    Hiawatha Norris

    Anonymous 10/24/08 1:46PM

  • Submit your comment >>
  • I have several subscriptions through this publishers...Time Magazine being one of them. I must say that anytime I have had to contact their customer service I have had the most polite and eager to help representatives. I spoke to several reps that were all located in Ocala, FL. I wish all customer service calls I had to make would go so smoothly. Way to go..keep up the good work :)

    none 8/7/10 6:38AM

  • I had a different experience. The call was answered promptly and the complex situation was resolved without any problem or delay. Perhaps things have changed since the last postings. I reached the Ocala, Florida office.

    aireastern 5/25/10 10:43AM



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Complete Time Magazine customer service phone numbers and contact information at ContactHelp.com
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