Timex Customer Service

Purchase a Expedition North® Titanium Automatic 41mm Recycled Fabric Strap Watch
Bought in January runs fast over 3 minutes a day.I called to get it fixed under warranty from Timex was told I have to mail it to them In canada then it's shipped to the US then shipped to the Philippines for repairs was told I have to pay a possessing fee and would take up to 3 yo 4 months to get it back. I paid about $500 dollars for this watch and will never buy another Timex watch again Not happy.

Timex has a very poor orientation on how they handle customer inquiry. Like onetime, i when to their technician in SM north and they acted that they are the owner of the company, lack of good manners or no manner at all. So disappointed. Timex should orient their staff on how to handle customers. I could not recommend the brand because of the poor service.

I contacted Timex to order a new wristband for my watch. They told me that because my wristband was not on their website for sale. I would have to ship the watch to them for them to repair. They don't tell you how much it will cost. You have to send it 1st, then they tell you the price of repair when they have your watch. I can replace the wristband myself. I don't need to send the watch to them. It's ridiculous that they have the wristband, but won't sell it to a customer. They said the wristband is only for their repair shop to fix watches. They won't sell it to a customer.

Bought watch early to avoid delivery problems at Christmas and to make sure it was available. I need to return the watch and am now told sorry that policy is 30 days return or too bad. How can this be good customer service. I have a brand new watch and can't return it. Never in all my years dealing with Timex did I consider such a problem. Seems like no one wants to have or needs good customer relations anymore. This is a shame and still the watch can't be returned

I bought two wrist watches online with a third kept in my cart for final decisions. I deleted one and followed through filling out the payment. As soon as I clicked to submit the payment, the third discarded watch popped up and was included in the purchase. Maybe they have a questionable mobile platform as browsing their site is a less than comfortable process. However the complaint here is that I reached out to customer service via email and have received no reply, automated or personal, in the past four days. I called the customer service number at 7PM EST and it said they're closed, and to call during business hours (7AM - 10PM EST). :| really?

The customer service would not reply to any emails from the get go. They would also reject your reviews if it is bad. Do not buy Timex online! You will get the same treatment. Do not even think of returning it unless you want to be taken in for a long ride.

I can't even get a label to send it back with! I filled out the return information, click on link to fill out return label and hit enter and the system is not working! Called customer service, good luck having anyone answer, but absolutely no help when they do answer!
Chat is no help either, they acknowledge that there is an issue with printing a return label, and give it a few days and try again. This has been going on for months, in the mean time my "new" watch has not worked longer than it has since I bought it. I will not be buying nor recommending anyone else to purchase a Timex again!

I join the host of customers dissatisfied with Timex customer service. My watch quit working after 3 months. I've mailed it back and now find out the estimated turn-around time is 4 weeks, from the Phillipines! I hope they're not shipping by container ship. That will make it a 6 month turn-around. Won't buy another Timex.

Warranty repairs are done in the Philippines which creates all kinds of delays. My watch was received by Timex on May 27 under warranty. Since that time I have called numerous times to get updates. Very frustrating. Finally was told on June 24th that I would get a tracking number. Five days later Fed Ex still shows only label was created. Fed Ex has not received parcel. When I complained I was told that watch was coming back from the Philippines and would probably be another 10 days until I received. Don't think I will buy a Timex watch again.

Purchased Navi XL watch Nov. 2021, by January 2022 the second hand stopped working. Paid the 8 $ warranty fee and sent it in for repair. Received an email saying that the watch had been repaired and sent back with a tracking number that was not correct. Several calls to Cust. Service finally got me a supervisor who assured me that she would attempt to get the correct number.
Timex product and workmanship is very subpar. Cust. service reps have phone skills but no real ability to get anything done, as was explained to me, the time difference between the CS reps and repair facility doesn't allow for them to speak with anyone so essentially if you send anything in for repair after it breaks (within a month or two) good luck getting it fixed, getting a real tracking number, or following up with the repair. Very unacceptable for a once good company. I will not recommend Timex nor be buying any more of their products again.

Absolutely horrible warranty / customer service. Purchased Navi XL, within 2 weeks the second hand stopped working. Sent the watch in

Purchased a watch in late September. By mid December the indiglo stopped working. Watch was worn a handfuk of times, never dropped. Now Timex wants to charge $8.00 for a warranty repair. So you make an inferior product and then want consumers to pay for it ? No Thank you. If i have to spend money I will buy another brand. Can't even get a hold of anyone via phone or website chat. Systems are always down. Worst customer service I've ever seen.

Ordered (in the early morning)Timex Marlin Snoopy online for overnight shipping. A day later the order was lost in the system, they said, and not processed. They have not refunded the overnight shipping fee and the watch still has not shipped. Customer service at Timex is powerless and are contractors, not employees.

I purchased a watch from Timex (direct) and it arrived broken in that the date would not change on its own and could not be set. I contacted Timex customer care, and waited weeks to hear back. When I finally did hear back they wanted me to pay $8 to have it serviced under warranty. I tried to reason with the agent but she did not care. This is unacceptable because it arrived broken. It never worked. I'll never purchase another Timex for my family again.

This might be a waste of time after all the negative comments I have read on this web site, but here goes. I have a Timex watch that I absolutely love what I ordered off Amazon. It is orange with black trim that has Indiglo printed on the front bottom. The band is plastic like material. The watch band has broken and and I have tried to replace it and no one seems to have one that will fit. I would like either a new watch band or to replace the watch.

I have e mailed Timex TWICE requesting help acquiring a manual for a Model T78677 wrist watch that I received as a gift without a manual. They say that I Will get a response within one business day but I guess they have not trained anyone in what constitutes a DAY. Timex had been a good company and I suggest everyone purchase other brands if you want customer service.

The keeper on my watch broke. This is apparently a common problem. Timex will not provide a new keeper instead told me to buy a new band. There are two problems with this : the band comes in only one color and they will not tell me if it will fit. I have contacted customer service a number of times and have not received an answer.

I have been a Timex Ironman watch purchaser for the last 20 years. Recently the last 2 watches in 12 months I have worn overnight leave a Red itchy Chemical Burn. I gave one watch to my son and it effected him the same way.I don't know what rubber compound you're using but,It's Bad.

I just called your # about a $40~$45 watch that is 2 months old. It's an inexpensive Expedition analog, black face,black fiber band with date. It doesn't keep time. It loses time. I was informed I have to return it to the Wal Mart I bought it at (another state) with receit (thrown away).That being the only solution available, i will return to a local Wal Mart and purchase a new watch. A Casio. I normally buy a new Timex every couple of years. I'll be sure to tell everyone I know of my experience. Thank you for your time.

I returned my Timex watch for a refund in December and they never notified me about receiving the package until I finally called a second time in early January. They said they had the watch and would be giving me a refund and confirmation email the following day. It has been 10 days and I still have no email or refund from them. It's frustrating enough that I wait more than 30 min just to speak to an employee every time I call.

multiple inquiries for the same problem yield only auto-replies with no useful content. I'll never purchase Timex again!

Mailed my watch for repair/warrenty on Dec 1st, 2017. USPS tracking # issued. As of Dec 26th, 2017 Timex has yet to even sign or acknowledge receiving it. USPS has indicated it is in Plainfield, IN as mailed by me. Timex is using every available method to stymie deliver and fixing warrenty watches timely.

Been over a month waiting for a simple watch repair. Lots of issues. Said I would be able to track watch return, didn't happen, said I would be able to track the watch once they received it, didn't happen, called, they said they had the watch and it would "show up" on my user account in a day or so, didn't happen. Called back, asked how long before I would know the status of repair, they said 2-3 more days. That was a week ago, still no status update on line. Absolutely disappointed in their response time and although their so called repair tracking looks good on line, it appears that it is an epic fail as far as actually getting results from it. I think they are just stalling hoping I give up and buy a new watch.

Timex is in the Dark Ages. They can not find my order number from just 6 months ago. The watch is faulty so I sent it back for repairs under warranty. They can not find any record of the original order or the return! Really!! Their customer service representative did not know how to find my order on the computer. When I asked to connect to a supervisor, the woman did not connect me, instead she hung up the phone. AVOID THIS TERRIBLE COMPANY.

Close to impossible to find the right strap to my NAUTICA watch (it is a unique strap with screws attaching it to the watch's body), eventually after 3 calls they confirmed they have it and got my order and promised immediate delivery. TIMEX also charged my AmEx right away. After 10 days with no delivery, I wrote them an email and got the following response (copied): "We do have an order for you. but we have not shipped it yet. Please allow more time. we appreciate your patience."
They never responded to an inquiry email asking for the delivery date and when called to ask to speak to a supervisor (after a long wait...) they disconnected me. Additional calls ended in the same way...
In fact, Comcast customer service is by far better than TIMEX.

i have always been impressed with timex's customer service people. they are incredibly patient and kind.

I don't know why Timex has such a bad reputation, the watches are awesome and their customer service is amazing. Thank you Timex.

Couldn't find the CS number on their website, but found it here... Once I called, there recording kept me apprised of my number in line and the expected length of the wait- better than repeatedly getting my attention to tell me how important my call is... Once I was speaking to a human, my call was surprisingly straight forward! I have a broken band on a watch with a very non-standard band (Triathalon- Sleek). The store I bought it at basically told me I was out of luck. At Timex, I was told for $10 they'll replace the band and the trim piece that's missing. Way cheaper than buying another $65 watch! Not happy about the 2-3 week wait time, but over all I'm feeling positive about it.