- Submit your comment >>
I bought a times watch model W8625-03 0n 06/01/2011. Unfortunately the case got corroded and when given for service at Kochi as per SRF No. 684 dated 20/03/2013 they said that the case has to be replaced. I asked them to replace , but to my surprise they said the model is discontinued and the case is not available. I waited for one month and no response from the centre.Now the people at the centre is acting helpless and when contacted the authorised company show room they also said that they are not in a position to do anything. This is not the way to treat customersSajin Joseph 4/23/13 12:31AM
International waiting time is awful. Need the manual for perpetual calendar watch model no.T2G551. Kindly send to Thank you.Anonymous 3/15/13 11:09AM
Im very disapointed in my timex watchI had i only 3 weeks and the stem fell out ad ilost the stem hen I took it back to wallmart they would not help me at all they said they could do nothing with out the box it came in and the reciept which I had neither oneso now Im stuck with a watch that doesnt work ,I wont ever buy another timex and assoon as I can get a address I plan on boxing this peice of junk up and sending it backAnonymous 10/13/12 5:29PM
I have a Timex Ironman Triathlon watch. It is the 2nd one I have bought. This and the other watch fog up as if water is inside. I do not deep water dive. The wristband is wearing also and has about 7 tear areas along it. One side that connects the band is loosening. I love the looks of the watch but it does not hold up well. I have had this one only 1-2 years. I have used watches my whole life and usually love Timex but the quality is not there. :(Lisa 9/30/12 3:38AM
Timex does NOT stand behind its (defective) products.
I just tried to return my brand new heart monitor watch, which doesn't work. I brought it through Amazon.
Timex offered to fix it within 14-21 business days, after they got it from me ($8.00, possibly reimbursed through Amazon, and a special trip to the post-office). But I need this daily, not weeks from now, so I have to buy a new one right now.
Timex refuses to refund my money so I can but a new one, even if I send them back the defective watch. They say they don't back up items bought from what they ominously refer to as "third-parties", which apparently includes shady entities like Amazon, Best Buy and the local mom and pop.
My customer service also helpfully pointed out that I would never expect a refund on a bad product bought through Ebay, so why Timex?
"Why Timex?" does seem a very good question to me now.Anonymous 7/30/12 11:45AM
I think it is a joke that a warrenty requires you to not only pay for you to ship it to them, but also to send a check to have them send it back. If there watch is defective then they should at least cover the cost to return it to you since it is there crappy product that broke in the first place.Wild Bill 6/29/12 3:52PM
i purchased a man's watch at christmas time -within 3 weeks the band had to be repalced and the battery had to be replaced also in the first month. After the battery was replaced the watch still looses time-I took back to Walmart where I purchased but they wouldn't helppen 4/28/12 5:17PM
I have a Timex Men,s Expedition 100 meter ,indiglo,date,T46681 watch my wife gave to me Christmas of 2010.The watch has been very unreliable.It loses time,the stem comes out on it,s own,and the date doesn,t change right.Sometimes the date changes on it,s own.I,ve got to say this is the sorriest watch I,ve ever had,and I,ve always had Timex watches.I,ve been tempted several times to take it off and throw it in the river while I was fishing.If not for my cell phone I would,nt have known what time it was.Anonymous 4/5/12 5:01PM
I purched a Timex Expedition approx 2 to 3 yrs ago, cannct keep it running, goes through about 3 batteries a year. Have always had TIMEX but its pretty sad when a 5.00$ noname watch last a couple of years. Just wanted you people To know how sorry your quality has gotten. I dont expect an answer or remedy, but feel better getting my feelings out, tired of being agrivated every time I get ready to go somewhere and put that damn watch and the stupid thing dont work cause the battery dead AGAIN!!!!!!!!!country boy 2/23/12 10:57PM
You can add me to the list of disatisfied
Timex customers. There should be a law to
prevent Timex from selling crap for which there is no refund or recourse. I have sent my new heart rate monitor back because it didn't work, even with electrode gel, and they returned it in the same useless condition. Look for my complaint on the TV trouble-shooter program and twitter.Anonymous 2/22/12 5:12PM
I've always been a fan.. Bought quite a number of watches for me, my wife and kids... unfortunately only a handful remains running, im not sure why i kept on buying until the last E series model i got.
3 times the strap is broken and after sales support sucks and most of them were very arrogant! Very frustrating, after those purchases, and this E series - not so cheap and all i get is rubbish remarks as i ask for attention! they even asked me to pay for the 3,500Peso worth strap which i thought to be still in warranty... In disgust i seldom use the watch (after repair)but again disappointed to find again its broken... went back to the shop yesterday, 'asked what can be done; and they told me buy instead the silicon strap! Grrr!!! Way to go!!!!
I WON'T BUY ANY MORE!!! WEAK PARTS! AWFUL AFTERSALES!Jeremy (philippines) 12/4/11 5:17AM
My husband, Chris Frawley always loved Timex watches. The simple design, the dependablity, the style, the price. He loved the Indiglo style since he could read the numbers without glasses and could light the face. Sadly, he died in July 2007. Today I was raking leaves in a myrtle bed and noticed a silver buckle. I thought it might be a cat collar. I was filled with tears when I discovered it was my husband's watch which he had lost soon after purchase more than 4 years ago. It was still ticking and keeping time...the date was only off by 3 days!The strap was dirty but still ingood condition.Sigrid 11/19/11 4:38PM
A little over a year the band broke on my watch. Customer service actually used the cop-out that Timex makes the watch and the band is someone us. Way to stand behind your product Timex! Will never order a Timex again.Anonymous 11/17/11 8:20AM
i called to purchase a watch band for my son's watch the order was placed on 9 16-11. I have not yet received the band. Today I called to check on the order and was told that the band was on back order. Why was i not informed of this be an e-mail or a courtesy call. My son is anxiously waiting for this band so that he can wear his watch. Vanessa Estes. .Anonymous 10/20/11 12:58PM
I need to order a replacement band for a Timex Ironman watch I purchased at Walmart. Walmart tells me I must order the band from Timex. I have made several attempts to do so. but haven't any luck so far. Please advise the procedure for obtaining the band.
email@example.comAnonymous 10/6/11 7:11PM
I bought a a black Timex Expedition water resistance indiglo. The MODE button does not work. This watch is not even two and a half months old. I am unable to set the time. This watch is pretty much useless to me, than it lookes nice. I bought this watch at Wal-mart, in Brownsville, Texas. I took it back and the girl at the jewelry dept. opened it and it went back to time from chrono where it was stuck. I really wish you guys would give me a new one as I really need it to work out. I tried cust. srv. and no one answers, only machines...TIME to help, Griselda Zubi, 956/589-6267.Zubi 8/21/11 6:27AM
I purchased a timex watch 3/17/11.I called them to add links to the watc they sent me a box about a week later to send in the watch to add links,it came back and still didnt fit ..I called again and went thru the same procedure but this time I put a piece of string with the size of the band I needed taped to a note got the watch back it was the same as I sent it and the note was in the box with the string still attached.I called and sent the watch back again this time it fit but now the watch is not working.Im waiting for a nother return box it is now May 31 2011mguili1947 5/31/11 5:53AM
Purchased woman's Timex Triathlon watch less than a year ago. Paint on watch body is pretty much all worn off (can be scraped off with fingernail). Rubber ring on band for holding it in place simply broke. Last night, the band broke right in the middle on one side. As it's rubber and otherwise in 'like new' condition, it's evident it's defective rubber... bad formula.
Timex' response: It's normal wear and tear. We only cover the movement and nothing else.
BUT pay for postage to send it to us, and include $7. for postage back, and we will determine if it is covered or not.
*note, new band is $15. at Walmart...Terry 5/30/11 8:01PM
Called CS this morning ... was on hold for only 3 - 4 minutes with the delightful sound of classical music (beats the fire out of crashing guitars on the heads of the deadbeats who listen to them) ... and a very helpful lady answered my question with the utmost of decorum. I LOVE my DataLink Watch and your company! I have used your products for over 50 years! Thanks for being there for us!
Bob Van Keuren, Williamsburg, KentuckyBob Van Keuren 2/1/11 7:27AM
My husband bought me a Timex for my birthday and the date does not show up correctly; we went to take the watch back to Walmart, to exchange for a working watch, had receipt and it had only been 1 to 2 weeks since purchased but had not been worn; Walmart would not take back any Timex watches or exchange, in fact Walmart would do nothing for us but give us a box to send the watch to Timex; what kind of scam is this, is this Walmart's scam, is Timex going to give our money back or is this a dual scam between Timex and Walmart? We have had over 10 Timex watches in the past and will NEVER buy another due to the treatment we have had; if Timex will do the right thing by giving us our money back we would consider buying another but NEVER from Walmart. I would like to find out who's scam this is, Walmart blamed it on Timex, what will Timex do?
Steven and Cynthia DixSteven and Cynthia 8/9/10 2:43PM
I know the CS numbers are on the Timex.com website somewhere-- I found them once. Couldn't this time... had to use the Google machine to get me HERE to find the number.
Once there, and after waiting on hold for quite some time, the CS lady spoke politely enough...
I didn't get much of a chance to see how well she listened.T Berry 3/8/10 3:38PM
No change from Timex THEY JUST DON'T CARE!
I would not buy Timex again EVER even when purchasing in the US. We have had the same pathetic experience with a women's heart rate monitor to help train for a triathlon. First one replaced under warranty after considerable effort, then the replacement had the same problem and they refused to accept that it was their responsibility. The absolute lack of service, acknowledgment or even care from Timex was appalling.
Athletes should not consider this brand - they just don't care. And since this is the message they send to customers keep away from them!Ian 2/10/10 11:12PM
Don't ever buy anything from the Timex online site! I ordered a watch as a gift on 12/19/09. Received an e-mail 12/21/09 advising that my order was canceled - no reason given. Recording on the Customer Service number advised they were closed till 12/28/09!
12/23/09 I receive another e-mail from Timex telling me my order was shipped but not overnight as I had requested and paid for. The watch had still not arrived by 1/4/10. I called customer service and was told my order was canceled due to lack of inventory. No apology forthcoming except a grudging. "Well I apologize that we had no inventory."
Horrible, website and ghastly customer service!
N. BartonN Barton 1/4/10 9:49AM
- Submit your comment >>
I don't know why Timex has such a bad reputation, the watches are awesome and their customer service is amazing. Thank you Timex.abysan 7/23/12 10:47AM
Couldn't find the CS number on their website, but found it here... Once I called, there recording kept me apprised of my number in line and the expected length of the wait- better than repeatedly getting my attention to tell me how important my call is... Once I was speaking to a human, my call was surprisingly straight forward! I have a broken band on a watch with a very non-standard band (Triathalon- Sleek). The store I bought it at basically told me I was out of luck. At Timex, I was told for $10 they'll replace the band and the trim piece that's missing. Way cheaper than buying another $65 watch! Not happy about the 2-3 week wait time, but over all I'm feeling positive about it.Anonymous 8/5/10 2:56PM
- There are currently 0 Employee Comments for Timex.
Be the first to submit a comment from an Employee >>
|Share With Others|
We are proud to recognize the companies providing the best customer service each year within their industry.
|Check out these popular comparisons of Timex customer service versus other companies:|
|Authorized representatives of Timex can sign up to reply to any of the comments found on this page.|
Timex customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
|Locate the Timex corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.|
|Get Help Online|
|Get immediate support for your Timex questions from HelpOwl.com.|
|Reviews & Ratings|
|View thousands of Timex user reviews and customer ratings available at ReviewOwl.com.|
|Find free Timex manuals and user guides available at ManualOwl.com.|
Timex Men's Classic Dress Expansion Gold-Tone Stainless Steel Bracelet Watch ...
I called customer service about the problem and they said it's out of warranty send it in with $26 and they will fix it. The T21942 goldtone watch was the ...
Timex operation support manager lists in North Babylon
Previously, he was customer service manager at Trafalgar Leather Goods. According to BlockShopper.com, there have been 115 sales in North Babylon during the ...
Concrete Watches Might Even Outlive Your Timex
dell 115 0 Dell customer support Uses Fake “Sweepstakes” To Push Unnecessary Warranty · battlemodo 104 0 The Best Kitchen Drawer Drill · keyboards 85 0 This Could Be the Most Insane Gaming Keyboard Ever · watch this 82 0 Red Bull Racing's F1 Car ...