Toro Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
22 Negative Comments out of 24 Total Comments is 91.67%.
POSITIVE Comments
2 Positive Comments out of 24 Total Comments is 8.33%.
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Recycler mower guranteed to start- always leaves a trail and doesn't start in cold weather (20 pulls or so.)
Toro's response was "A lawnmower engine may not start at all if the temperature is too cold. Below 50 is going to be tough,".
And, "Mow every 4 days - In the early spring mow more often" These are from the response from Toro. (The trail happens on the second cross cut too.) I guess it's my fault.
It's poorly engineered or not designed for Pennsylvania climate or mowing lawns for that matter.not over joyed 5/16/12 8:06PM -
I've had nothing but problems since purchasing 360 degree riding toro mower. The deck fell down and was then repaired crooked; the wheels lock up for no reason; the main belt has snapped multiple times; and now my axle just broke. For each of the repairs, I was promised a quick turnaround fix. Average wait time was around 3 weeks of which I had to make all the calls requesting status updates and assured that I would receive immediately. Most recently I paid $500 for a "tune up" and then was charged another $300 for the broken axle. The rep said that if I wanted, I could trade it back for $700 (a $100 loss after all repairs were completed) and encouraged me to buy a $5000 model on display. This is the worst mower I've heard of and absolutely terrible customer service!Anonymous 5/7/12 2:49PM
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I am through with Toro products. I have a string trimmer, bought in 2004. I need to replace a worn trimmer head unit, but Toro does not support my model. Apparently, they are happy to take my money to buy the unit, but can't support it. My Toro service unit can't help me either. Also, have a Toro gas blower/vac. The bag fell apart after 5 months - of which 3 were overwinter non-use. The attachment mechanism is incredibly inefficient. And now I am getting a very sore arm trying to keep the thing running. The trimmer has been faithful, just need some maintenance. The blower/vac has been just plain lousy. Thanks for nothing, Toro.Anonymous 5/2/12 8:36PM
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I bought a trimmer last year would not start this year so I give toro a call for the three year warranty take it to the shop I get blamed for leaving gas in trimmer I have never left gas in my machines then got blamed for not using the right octane gas I did everthing the owners manual said do now they won't fix it never will I buy another trimmer from toro the blower I bought a blower the same time as the trimmer it works great so for toros three year warranty it aint worth a hill of beansnc home owner 4/13/12 4:42PM
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I recently purchased a toro 418 snowblower.
I am truly disappointed at the design and performance of this model. I have owned a Powerlite model for over twenty years and it out perfoms the newer model. The paddle throws snow behind the machine, the wheels ice up and it becomes hard to push, the new key design is hard to use with gloves and the gas cap is hard to remove with gloves. The little powerlite was very easy to use and I am very unhappy the new model.Kzooey 1/19/12 9:49AM -
Awful awful product support. The Toro hotline cant direct me to any toro repair shops. Only "Gardner" who offeres parts for sale.
Never again.bhtalkin 8/9/11 9:15AM -
TORO customer service is TERRIBLE. Received a cordless trimmer as a gift, date of manufacture was March 2011. The guard keeps falling off because the trimmer vibrates so much. I phoned the Canada service rep and was transferred to Minnesota?????
On hold for 10 minutes and the call was answered by some kid who gave me the runaround. Said without a receipt, i had no warranty claim (even though the trimmer is only 4 months old according to the date)and told me to ship it to them. I said no, it would be too expensive, he suggested i buy a new one. What..another TORO???? forget it. Piece of junk.Deb 7/27/11 7:45AM -
just bought a zero turn mower 1 month ago and needs some adjustments from day 1. Called store and they said it would cost $60 to get it picked up and dropped off. What kind of service is this, I will not buy a toro product in the future. This is the worst customer service I have seen in a long time.htinnell 6/28/11 2:23PM
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I bought Toro lawnmover, and gas tank started to leak in 6 months. Customer service is terrible. Never puchase any Toro brand. NEVERAnonymous 6/17/11 10:58AM
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I recently purchased a Toro four station sprinkler timer. It was a nightmare to program, very poor instructions, and stopped working properly. I am experienced in lawn maintenance and sprinkler installing. This was a lousy product.Frustrated 6/5/11 12:43PM
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My snowblower was used 3 times and still warrantied and would not start, I checked the oil and a gas-oil mixture spewed on the ground, the dealer said it was my fault and charged me, the machine was just recalled for a bad carb, the Toro people are rude, no more Toro for me, made in America, Bah, parts from China.Beege 5/3/11 11:17AM
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I had the worst experience with the Toro On-line store. I think thier customer service is the worst I have ever seen. It is hard to believe that you spend hard earned money to be aggrivated and disrespected by thier customer service people. I would never buy a Toro product again, would not even want it for free in fear I would have to deal with the customer service representative, too bad the CEO doesnt read this page, maybe he would do a better job with the people who represent his company.tonymedic3 4/22/11 12:05PM
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I purchased a Toro 20332 from Home Depot in April 2010. GTS is a joke, it has been an absolute nightmare to start.
Also if you need warranty service, at the Toro website you have to find a dealer that states; "Services Toro products regardless of where purchased." or you can't get warranty service.
Since I have to take the mower to a dealer who states; "Services Toro products regardless of where purchased." They can never repair while you wait which I can understand, but the drive to drop off and come back later encompasses a 200 mile drive although there is a Toro dealer about 20 miles from my home.
Customer service from Toro is the worst I have ever encountered, the customer service reps I have spoken with are just plain rude.
I will never again purchase ANY Toro product.Duke13 4/17/11 9:49PM -
I bought a Toro lawnmower about 2 years ago and them performance is pathetic. With an initial problem, I tried contacting the "customer service" division. The reps were combatitive, rude a$$holes. A once good brand has been turned into a piece of CRAP. If it says Toro on the label avoid it at all costs. What a CRAP company. Burn in hell ToroAnonymous 4/9/11 1:00PM
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Toro issued a recall for our snowblower due to a warranty defect (ie a carburetor). They have failed to ship the replacement parts to our dealer. They do not know when we will get the replacement part here. Their "Customer Care" line is a joke --- basically do not know a thing. Meantime, it's snowing here and we do not have a snowblower that works. I warn anyone considering a TORO to think about it.R. Ossnoski 1/28/11 11:05AM
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I purchased a Toro ccr 3650 GTS Recoil Start Snowthrower about 5 years ago, Never used it that much and the engine blew this year.
I then purchased a Toro power clear 210R, model38587.You cheapened this up, in regards to the horsepower, which is less and i can tell the difference. Also, there is no remote handle to turn the chute. You have to turn it manually.
I have the old snowblower in my posession, and going to get it fixed and use it, and possibly sell the new one to recoup some of the moneys.
I was extremely happy with Toro products, but you have let me down.Anonymous 1/26/11 5:17PM -
Unbelievable! The phone system is designed to get rid of you or to get you to buy a "new" product or to go to their service representatives. They do not want to be bothered with you. After 5 calls, I finally spoke to a person regarding a design flaw on their SuperVAc Blowers. No help whatsoever. After the Warranty period, forget it. And the parts don't exist anymore either. No surprise there. The Blower tube plastic wore thin and won't connect properly to start the impeller. I will use body putty to build it up, but come on...poor design.WORMS 12/8/10 1:19PM
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I have a Toro 1800 snowblower. It breaks about everytime I use it. Have repaired it at least 2 to 3 times. Customer service said it wasn't made to do the snowblowing job I wanted to do. Why call it a snowblower. It is a piece of junk that should never have been manufactured. If you have a 1/2 inch of snow it might work. Just another major corporation ripoff.Disgusted 11/12/10 10:39AM
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We have a 51591 Toro vac which will not turn on. We had this issue a couple of years ago and I was able to actually get to a person at Toro and we were able to resolve my problem on the phone. My 51591 is 6-7 years old but has always worked very well. When it stopped working before it was just a connection issue and we were able to resolve over the phone. I have tried looking at the connections and all sames fine, however, I do not remember what we did. I am very disappointed I cannot get to a person to discuss this and resolve as we did before.Dmarsh 11/3/10 12:57PM
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Purchased a Toro Personal Pace mower, #20332. Handlebar was not adjustable. Store allowed me to return this mower with the understanding I would have to purchase a higher quality mower, #20095, which has an adjustable handlebar but also an additional cost of $212.20 for a total cost to me of $633.54 for a mower that I would not have purchsed but now had no choice. Wrote to Toro to ask for a rebate of $212.20 as good PR. They basically blamed the store and said they would not be sending me the $212.20. To add insult to injury, I was going to mow for maybe the 3rd time with the $633.54 mower and noticed the lever on the right that adjusts the handlebar was just hanging there. This lever is held by a 1/4 inch at most bolt. Toro did say they would work with the store to have this taken care of. This remains to be seen. I will never buy another Toro product again.Female, Milwaukee, WI. 7/8/10 10:39AM
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And once again my frustration continues dealing with toro mowers, i paid more than 7000.oo for this mower and the local dealer can't fix any of the problems.the mower has a vivration while the p.t.o switch is engaged it keeps braking the main deck belt $80.00@ time it brakes and the extention spring also keeps braking, after one year the dealer has not been able to repair the problem but it has cost me about 2000.00 for parts and labor that have not fix the problem, the last time that he mower was in the shop they replaced two spindles and the very first time that i used the mower one of the spindle's hub and pulley came out flying lukely no one was injured. I TOOK THE EQUIPMENT BACK TO THE DEALER '"GULF BEACH POWER EQUIPMENT" \located in Pensacola Florida, and they refused to replace and or repair the hub and pulley so they charged me again for the parts i am in the landscaping/lawn maintenance business and if i would treat my customers the way that GULF BEACH POWER EQUIPMENT has treated me i would not have any customers remainning it has been a horrible experince dealing with TORO AND THE LOCAL DEALER "GULF BEACH PUWER EQUIPMENT. I HAVE A LOT OF MORE TO COMPLAINT ABOUT THIS DEALER IT WOULD TAKE ALL DAY TO WRITE IT DOWN,IN MY OPINION THE OWNER NEEDS A NEW SERVICE MANAGER THE CURRENT ONE HAS NO PEOPLE SKILLS! FRUSTRATED IN PENSACOLA FLORIDA..frustrated in pensacola fl 3/15/10 10:35AM
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I have been using toro equipment for the last 12 years and the service for the most part was good until the last year or so.One of the units that i purchased has had a number of problems mainly with the deck and the local dealer can't seem to fix anything, it has becomed the money pit because even when they can't fix the unit they do charge for the services even if it is the same problem or parts that should have been replaced and or repaired under warranty.I am a small business owner and this is my main mower so when my equipment is in the shop as frequently as it has been for the last year it is difficult to deal with.the last problem i am having is a vibration on the deck this keeps braking the belts/springs and those belts cost $80.oo @ time they brake,the dealer told me that they could not fix the problem and then i called toro customer service and they told me to call the dealer because they soposed to have expert mechanics i personally have my doubts about that in my humble opinion anyone who sell their product automaticaly becomes qualiffy service dealer. So if anyone is looking to buy a toro mower please do some reseach about the dealer's reputation if you are going to spend $6000.00 or more make sure that you don't end up with a pile of metal and a DEALER and a TORO CUSTOMER SERVICE "OR LUCK OF" THAT JUST DON'T CARE ABOUT THEIR CUSTOMERS AND ONLY CARE ABOUT MAKING THE SALE...By the way this dealer is located in the Pensacola area.Frustrated in pensacola fl 1/28/10 10:50AM
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I had a great experience, actually. I couldn't find an owner's manual for my '87 WheelHorse online, so the Customer Service rep mailed me a copy at no charge.BradC78 6/16/11 8:10AM
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I have a toro lawn mower, had it for over 10 yrs. Never had a problem. I'd buy another in a heart beat! Never needed customer service, a BIG plus!duane 5/6/11 7:25AM
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