Toro Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
35 Negative Comments out of 38 Total Comments is 92.11%.
POSITIVE Comments
3 Positive Comments out of 38 Total Comments is 7.89%.
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Model 20334, electric start walk behind has a design flaw. The battery compartment fills with grass clippings. THIS IS DANGEROUS. I have informed TORO and am awaiting a response.Pharologst 5/3/13 1:28PM -
Purchased a gas trimmer 1 month ago. Put it together today and when I started it the String Assembly cover flew off. One of the latches is defective. The customer service phone number listed in the owner's guide has been disconnected. I located a new number on line. The announced "two minute wait time" took over twenty minutes. I live in Phoenix AZ and the rep said that the nearest Toro Service Dealer is in Prescott AZ (2 1/2 hrs away). That tells the whole story, no dealers in Phoenix (pop over 1.5 million) vs Prescott (pop over 40,000). The rep said I could order the part on line thru Toro for $20 + shipping. Well that really solidified the deal. I'm headed to Home Depot to see if I can get my money back.Rock Lawn Leaning 4/26/13 3:38PM
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I have had a Toro lawn mower since August 2012, it is now January 2013. I have used it three times and now it will not start. I contacted Toro customer service and recived a e-mail where to take it. I choose Home Depot. I took it there today and there was a customer before me with the exact same problem. He had used it five times and it would not start. Now waiting for a phone call to see when or if I am going to get my lawn mower back or get a new one.Oak Ave 1/31/13 4:33PM
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I also Bought A brand NEW Toro 20370 after 18yrs of used mowers ,(with no problems ) I had to return the New mower to Homedepot after 3 uses, they gave me a new mower , However NOW THE NEW Mower after 5 uses Will not Start !!! Customer service also tells me to take A brand new mower to service shop , I can not find anyone to help a older lady pick it up, to take it to shop.since it is late fall really dont use the mower but every 3 weeks so now past return date . NOT HAPPY IN TxBAD TORO MOWER 12/14/12 7:01PM
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Purchased toro electric starter, self propelled lawn mower, not working out of the box. Toro customer service would not act on warranty, stated Toro never accepts returns, gave three authorized service establishments for me to get service at my expense. When I told them the first two sold but did not service Toro products, the service rep was silent. Also the manual's images did not reflect the actual mower, was useless as a result. $58.00 expense, not covered according to the service establishment, was my out of pocket. Turns out the self propel, not the same as the manual image, needed adjustment. Three electric starters later, the mower would not start. Called Toro, too bad they said, I should send it to authorized service center at my expense; the repair would not be covered. This is a lousy Toro product, only made worse by lousier product service, and a worthless warranty. Do not ever by a Toro product.Failed Moosia 12/6/12 6:36AM
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I own a TORO snow blower model 38282. During the second season of usage, th blower didn't want to blow the snow away due to a lack of power (stalls). Dealer found sand in the carb (using the same gas for other equipment). Warranty has been denied by TORO. No customer undestanding. Paying with my own money to repair it. No more TORO.Ivo 11/13/12 1:28PM
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Briggs and Stratton Model 20332 died after only 10 uses over 5 months, 30 minutes each use! Motor burned through oil quickly and Toro service wants to charge me >$150 to tear motor apart to see if Briggs will warranty it. I checked oil every other time and filled it twice during this time, but nobody believes me except my wife. This mower and service is the WORST buying experience of my life. Stay away from Toro and Briggs and Straton mowers!Jim 11/6/12 7:02PM
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Toro Snowblower, I have now spent a week waiting for TORO Customer Service to respond back to a problem. A snowblower a little over 2 years old. Barely used last year because of no snow and Gas Leaking out of the thing all over the garage. Fumes odors entering my home causing a Health & Safety issue for me & my family. The response from Toro sorry to hear about your Hard Starting problem , please take to a Toro dealer. This machine has been nothing but trouble(Lemon) since the day I brought it. It's LEAKING GAS I filled with fresh gas on a Sataurday & by Monday morning it had all leaked out in the garage.
Steve BoltwodSteve 10/31/12 4:54AM -
Do NOT buy Toro Products. Cheap crap doesn't work. B.S. Customer Svc. B.S. "Authorized Repair Center" bureaucratic delay and deny process. Toro takes your money and when their crap quality product breaks they basically tell you to go pound sand.
Do NOT buy Toro Products, you'll regret it!Michael Kruncr 10/19/12 10:30AM -
Here is my experience with customer service when my TORO self pace mower wouldn't start and I took it back to Home Depot. Nice enough at HD, but said it has to be shipped to TORO in Georgia. Ok do it. So about 4 weeks later my TORO mower comes back with a with what I thought was a new carb. Started right up the first week, but then failed to start, even after wearing my arm out. 40 pulls -- nothing ---50 pulls of the cord --will not start. I I'm even using the nonethanol gas. I'm so frustrated, I wanted to warn others before they trust TORO to fix their mower. They will take your money, but they won't or can't fix the mower. No use to give it back to them again, unless I want to pay them some more money of course and not have a mower for another month.
Jim Seay,Jr.
Wilmington, NCJim Seay 10/6/12 1:11PM -
Brand new Toro lawnmower (Model 20370) which would not start. Brought back to Home Depot and they spent 1 hour and could not start it either. Gave me an new mower. Store Sales Associates and the repair Associates at Home Depot tell me that they are selling a known defective product which fails to start OR stalls out and quits after a few minutes of use. Replacement mower I was given starts but sputters for the first 20 seconds and almost stops; then quits after a few minutes with white smoke coming from the carb. 3 e-Mails to Toro, all reviewed by different people who obviously had not reviewed the previous e-Mail. Their "common causes" answer is directly from the instruction manual (ie: gas may have water, etc), none of which apply to the problem. They tell me to bring the brand new mower, used twice, to a repair shop they suggest and PAY FOR ANY REPAIR. No Toro web site gives the name of any Toro Corporate individual you can contact. So do what I am going to do: take your Toro mower, motor running, if you can and walk thru your dealer's store. Get several people who have the same problem, if you can. You will probably be asked to leave and the police will be called. Remember, you have not committed any crime. While the cops are coming, call your local TV news Investigative Reporter and they will come if you create enough commotion. In this way you can get your story about Toro to the public. If your Dealer will not refund your money, you do have a lawsuit as it has been admissible that a known defective product is being sold on the open market.Anonymous 8/29/12 9:26PM
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Brand new toro push mower after two weeks now starts up great but dies in 30 secs. I was told I have to bring it back and it would be two to four weeks before I get it back. The last mower I bought was from walmart, it lasted 4 years and still run when I put it on the curb. the deck rusted out.......RLH9125 7/14/12 3:20PM
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I purchased a Toro recycler push mower 1 month ago. After just 4 uses the nylon cord snapped and the the plastic pull-handle broke in half. I contacted Toro Customer Care via e-mail and got the following response: "The Toro Company does not manufacture the engine used on your unit, nor do we stock replacement parts for the engine. In order to obtain the parts needed and warranty coverage you will need to see one of our Authorized Dealers. The dealer will need to obtain the parts from Kohler for your engine model PH-660132." I could not believe how lame this was. My mower has the brand name "Toro" on it, yet Toro is blaming the problem and pushing the responsibility for fixing on to a Toro vendor (Kohler). What sort of customer service is this?Deeply disappointed 6/14/12 5:51AM
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Recycler mower guranteed to start- always leaves a trail and doesn't start in cold weather (20 pulls or so.)
Toro's response was "A lawnmower engine may not start at all if the temperature is too cold. Below 50 is going to be tough,".
And, "Mow every 4 days - In the early spring mow more often" These are from the response from Toro. (The trail happens on the second cross cut too.) I guess it's my fault.
It's poorly engineered or not designed for Pennsylvania climate or mowing lawns for that matter.not over joyed 5/16/12 8:06PM -
I've had nothing but problems since purchasing 360 degree riding toro mower. The deck fell down and was then repaired crooked; the wheels lock up for no reason; the main belt has snapped multiple times; and now my axle just broke. For each of the repairs, I was promised a quick turnaround fix. Average wait time was around 3 weeks of which I had to make all the calls requesting status updates and assured that I would receive immediately. Most recently I paid $500 for a "tune up" and then was charged another $300 for the broken axle. The rep said that if I wanted, I could trade it back for $700 (a $100 loss after all repairs were completed) and encouraged me to buy a $5000 model on display. This is the worst mower I've heard of and absolutely terrible customer service!Anonymous 5/7/12 2:49PM
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I am through with Toro products. I have a string trimmer, bought in 2004. I need to replace a worn trimmer head unit, but Toro does not support my model. Apparently, they are happy to take my money to buy the unit, but can't support it. My Toro service unit can't help me either. Also, have a Toro gas blower/vac. The bag fell apart after 5 months - of which 3 were overwinter non-use. The attachment mechanism is incredibly inefficient. And now I am getting a very sore arm trying to keep the thing running. The trimmer has been faithful, just need some maintenance. The blower/vac has been just plain lousy. Thanks for nothing, Toro.Anonymous 5/2/12 8:36PM
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I bought a trimmer last year would not start this year so I give toro a call for the three year warranty take it to the shop I get blamed for leaving gas in trimmer I have never left gas in my machines then got blamed for not using the right octane gas I did everthing the owners manual said do now they won't fix it never will I buy another trimmer from toro the blower I bought a blower the same time as the trimmer it works great so for toros three year warranty it aint worth a hill of beansnc home owner 4/13/12 4:42PM
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I recently purchased a toro 418 snowblower.
I am truly disappointed at the design and performance of this model. I have owned a Powerlite model for over twenty years and it out perfoms the newer model. The paddle throws snow behind the machine, the wheels ice up and it becomes hard to push, the new key design is hard to use with gloves and the gas cap is hard to remove with gloves. The little powerlite was very easy to use and I am very unhappy the new model.Kzooey 1/19/12 9:49AM -
Awful awful product support. The Toro hotline cant direct me to any toro repair shops. Only "Gardner" who offeres parts for sale.
Never again.bhtalkin 8/9/11 9:15AM -
TORO customer service is TERRIBLE. Received a cordless trimmer as a gift, date of manufacture was March 2011. The guard keeps falling off because the trimmer vibrates so much. I phoned the Canada service rep and was transferred to Minnesota?????
On hold for 10 minutes and the call was answered by some kid who gave me the runaround. Said without a receipt, i had no warranty claim (even though the trimmer is only 4 months old according to the date)and told me to ship it to them. I said no, it would be too expensive, he suggested i buy a new one. What..another TORO???? forget it. Piece of junk.Deb 7/27/11 7:45AM -
just bought a zero turn mower 1 month ago and needs some adjustments from day 1. Called store and they said it would cost $60 to get it picked up and dropped off. What kind of service is this, I will not buy a toro product in the future. This is the worst customer service I have seen in a long time.htinnell 6/28/11 2:23PM
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I bought Toro lawnmover, and gas tank started to leak in 6 months. Customer service is terrible. Never puchase any Toro brand. NEVERAnonymous 6/17/11 10:58AM
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I recently purchased a Toro four station sprinkler timer. It was a nightmare to program, very poor instructions, and stopped working properly. I am experienced in lawn maintenance and sprinkler installing. This was a lousy product.Frustrated 6/5/11 12:43PM
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My snowblower was used 3 times and still warrantied and would not start, I checked the oil and a gas-oil mixture spewed on the ground, the dealer said it was my fault and charged me, the machine was just recalled for a bad carb, the Toro people are rude, no more Toro for me, made in America, Bah, parts from China.Beege 5/3/11 11:17AM
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I had the worst experience with the Toro On-line store. I think thier customer service is the worst I have ever seen. It is hard to believe that you spend hard earned money to be aggrivated and disrespected by thier customer service people. I would never buy a Toro product again, would not even want it for free in fear I would have to deal with the customer service representative, too bad the CEO doesnt read this page, maybe he would do a better job with the people who represent his company.tonymedic3 4/22/11 12:05PM
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Too often most people only take the time to make COMPLAINTS. I take the opposite approach and try to COMMEND a company that has a great product....
I have owned a Toro Timecutter 38" ZTR mower for three years. LOVE IT! I love it so much, I recently purchased a 2012 Timecutter 42" and sold my 38" to a neighbor. I just needed a new toy. Makes cutting the grass fun! Thanks Toro. Great mower and most of my friends and neighbors are now Toro ownwers also.JackinKeyWest 12/4/12 2:08PM -
I had a great experience, actually. I couldn't find an owner's manual for my '87 WheelHorse online, so the Customer Service rep mailed me a copy at no charge.BradC78 6/16/11 8:10AM
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I have a toro lawn mower, had it for over 10 yrs. Never had a problem. I'd buy another in a heart beat! Never needed customer service, a BIG plus!duane 5/6/11 7:25AM
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Sheffield Financial and The Toro Company sign exclusive installment financing ... Sheffield has worked hard to earn our installment financing business and provides excellent customer service in this space," said Michael Happe, group vice president, Residential and Contractor Businesses. About Sheffield FinancialClemmons, N.C.-based ... Assicurazione Rca aumenta senza avviso, condannata l'Alleanza Toro 2590 dell'8.2.2008 che all'articolo 3 prevede appunto: "...indicazioni in merito al premio di rinnovo della garanzia, fornite direttamente o per il tramite di intermediari o call center". La causa si è svolta presso l'Ufficio del Giudice di Pace di ... Toro run comes to an end 3:12 am. Carmelo Ruiz-Marrero: We need to act urgently on global warming. It doesn't matter whether we've hit peak oil yet. We still must address global warming.- 3:12 am. customer service · Contact Us · Subscribe · Place an Ad. FEATURED: El Sol · Off ... |
