Toro Customer Service

Toro customer service support has always been able to help me with any issue I have had. This time it horrible. I had a five star repeat renter who wanted to rent my car he was declined by Toro and he said they wouldn't give a good explanation. I call Toro support and talked with a Rep,and she said she would call guest my and she what was going. My guest call me back and said she wasn't able to help him. I always go the extra mile to help a five star guest. My guest name was Troy Wilson.

bought a 60 volt leaf blower worked for one season. Toro gives 3 year wanrranty and you can't get to them to claim it. was told to go to local repair shop and fhey are telling me i bought a piece of shiyt. really nice for a toro dealer to say.

a new toro model 21462 bought 08 01 2023 used 3 times, leaves a trail of grass at the right rear wheel so i have re mow that area, does this with or without the bagger, this is not okay ,

What a joke....called, prompts won't let me get an answer to my questions. Toro, you are a loser company.

My Toro lawnmower garranteed to start once, next summer forget it, used a new mower twice second time to run it dry for winter storage in heated garage no help from toro not covered claim a fuel problem up to me to shell out $150 estimate.

I have a 4 year old Toro MX 5050 zero turn mower that has had transmission issues 3 times and had to be replaced. Now it is broken again and Toro tells me that one side hydrostatic transmission will cost me $1196.00 plus tax for that one side. Every toro product I have ever bought were not of any quality. Think twice before you buy this brand!

never NEVER,,,NEVER saw a company so WHO ARE YOU once you buy their product...they do not stand behind anything they sell,,,if there is a way out they always take the high road and they will back up their dealerships when its Basketball in their court.. never call their complaint dept its like watching paint dry then it RUNS away. thease people want your money for what they sell...they do not sell service.......i bought a snowblower from them my 1st mistake...they did not have the snowblower i wanted but they delivered me a blower that was 400 dollars less but did not credit me with the 400 dollar differance..they said oh that is the snowblower i wanted,,,ok but what about the 400 dollar differance,, oh there was a sudden increase and a delivery charg....wow that was new to me... do not think that because toro is a large company that they play fair they are filthy....I am 75 years old and a VIETNAM VETERAN i was wounded in Vietnam and i have a bad hear i told them it was gettinf worse and i had to get my batteries changed.....they could care less about my HEART all i can say is yes i have a bad heart but... i have a Heart . i sure hope they stick that 400 dollars extra they took of of me and put it some place in Duncansville PA where the sun does not shine bill,w retired Army 1st cav one more thing ..in the past 35 years i owned a lawn landscaping buisiness and used this Toro dealership as my main supply of toro mowers ,,blowers,,trimmers,,,i was one of the first to use the device called the VELKE which will attach to the mowers....the dealership can verify that i spent from 1987 to 2012 my retirement... i spent close to 1,200.000........yes 1,2 million no problems till i had a problem then like i said WHO R YOU????

Would like too have upgrade to the plastic wheels being used new blowers. Plastic wheels in snow are terrible,packing with snow and sliding like skis. Old blower had hard plastic, and never had this issue,will be looking for a replacement of wheels.

Terrible customer service experience re toro online store primarily due to abysmal systems and processes. Agent was professional, yet hands were tied and could not respond to simple questions. Asked, but could not provide name email phone of someone in management to escalate issues. Management does a fine job of hiding behind call center.

I am not a customer I am just calling you about one of your drivers the car with the number 301 parked in a handicap space right in front of me which I need it to run in to a store she had no disabled placard on her car let me be clear she is the one that ran into the store I am the one that had to find another parking space but I have a placard she did not

My mower caught fire and was a total loss the local dealership said it was electrical and Toro wanted a out of town dealer to look at it since they didn't get the answer they wanted I hauled it over an hour away and back and their loyal to them dealership said they couldn't confirm the cause was electrical how convenient for them all I wanted was the deductible back from my homeowners insurance but they just denied me any warranty pathetic they have no heart I'll be getting a John Deere

Purchased a 60" my ride zero turn mower in April of 2022 and in November of same year with around 60hrs on machine it caught fire and was a total loss. Toro denied warranty even after their service center deemed it electrical they had me take it to a out of town dealer for a second opinion and surprise they couldn't determine cause and I'm out over 7G,s shady company I feel rear ended and tossed out like trash

bought a 824 power max snow blower and it would not start and was under warranty
Could not get the approved factory outfit to even return my call could not get any
response from a real person at toro finally i ordered the parts and fixed it myself
now I get a offer to extend the warranty PLEASE!!! I could get you to even answer
when it was under warranty How about providing a phone number when your stuff breaks

Have a practically new Power Clear 721 single stage Snowthrower bought new at Ace Hardware in Loveland CO last winter. Put approximately 3 hrs of nice use on it & worked great. Went to start 2 weeks ago in garage for use on first snow here & wouldn't start manual or electric. Have good fresh regular grade auto gas in it . Have to get it started now as will be getting snow again soon here. Tried turning over for many times in my heated garage & engine would not fire at all as if not getting gas. Doesn't feel like the priming step with the black bulb is getting firm or giving gas 'squishing' sound as I am very familiar with over many decades of small engine usage & experience. Followed the prescribed 3 pumps & try to start & also many pumps also. Choke on properly & dont smell any gas as if flooded. Can't get fast enough service due to busyness this time of year at your dealers- ie ACE, Mac Power Equipment etc. Im at a loss & need to get this operating again fast. My Toro mower after 15 years faithful use still operated dependably! Please advise.
Bruce Penman- model# 38753. SN 411483287 Purchased last Dec. 2021 at Ace in Loveland, CO. 612.600.4700 cell

Your Protection Plan is totally worthless. I was promised by "Bob" to cover $75 transportation fees as my mower needed a flat tyre repaired and it's annual maintenance. "TJ" told me the machine is still under warranty so whatever was not paid by the manufacturer Toro Total Care plan would reimburse 30% - "Bob" called me about an hour later and said "TJ" should have never have told me that and nothing will be reimbursed, as the flat tyre is not covered (that's not my issue and I'm fine with that ) nor is the maintenance. "Bob" stated he called the dealership and they told him about the flat type and oil problem (they have not even looked at the machine yet) and "Bob" told him they would be denying my claim, including the $75 transportation fee that he said he would cover on the voicemail message he left me last Friday on my VM, because he has no notes of making this call. Bob/TCC is a total expensive SCAM with Bob popping up like whack-a-mole full of weasel clauses. I paid for something that TTC / Bob have No INTENTION of being able to be used.

As an update to my May 26th review, it has now been 6 trips to the service center and the mower still has the same problem. Toro doesn't care. One contact told me if it's a carburetor problem, that's not their problem, it's Briggs and Stratton! Another contact gave me the song and dance about emissions compliance and how I need to store my gas, use fresh gas and use additives. Bottom line is that the mower is a piece of crap. After leaving the shop the last time, it ran for 5 minutes at home before it choked out again. Toro is the worst.

I bought a new toro recycler last May and it has been in the shop 4 times already. It has had a carburetor replaced and now they want $89 to flush it out, after a dozen uses. The dealer said my extended warranty is worthless. Toro doesn't seem to care. Do not buy another Toro product - I know I never will.

I purchased the TORO Recycler 22 in Smart stow High wheel self propelled gas mower in June 2021 but we didn't start using it until September. Everything seemed fine, but when we tried to mow our lawn in April 2022 the mower would no longer work. It was really low on gas and we had filled the tank completely. We decided to empty gas and get new gas but the unit did not work. It took forever to contact someone from TORO just to find out we need to go to a ASP. The ASP that was closest was not very good at communicating via email and it was difficult for us to call during open hours. We eventually were able to drop off mower. We wanted an inspection and to make sure it was covered under warranty. They fixed the mower and it was not covered and we had to pay a third of what the mower cost and it was not even a year old. The technician informed us that TORO gas mowers have to be used every week and it is preferable that you run ALL the gas out every week after you have finished mowing. I had a Honda mower for 6 years prior to this and I never had to run off the gas unless I was storing it for a while. Very frustrating. I will not be purchasing a TORO again.

Worst customer service. Bought a new lawn mower last year and didn't start this even though maintained it very well. Had a MTD fir 8 years with no problem. They sent me to bad dealer in Michigan Dick's lawn equipment. Did not even call me about the issue and I had to call and they told me some stupid problem with the Carburetor and I had to pay for the service. Toro is the worst. This is my first and last buy from them.

Purchased a Toro Recycler Smart Stow mower in the Spring. The Self-Propelled option broke already. Apparently, it is a belt issue and is not covered under warranty. Customer service is unhelpful and useless. We would never purchase any Toro product again. Terrible mower; terrible customer service. Buyer beware!

I purchased a Toro electric Ultra Blower Vacuum model # 51619 less than 1 year ago from Home Depot. Blower completely quit working ( smelled like bearings inside burned up) I called Toro customer service to use warranty. Was informed I needed to take unit to a certified repair shop 15 miles away to have it repaired. Would not replace unit under any circumstance and would not allow me to talk to a supervisor or manager. Warranty is not worth the paper it is written on. Unit only cost $70. Will never purchase a Toro product again.

Customer Service at Toro is almost impossible to contact, If you do reach them do NOT expect ant help.

There isn't customer service
Bought the mower at home depot Charger doesnt work Tried to get toro to send me a new charger as opposed to returning mower. No body will help with this problem

Have a toro pro curve electic snowblower, does not blow snow at all now. I pulled it apart and found the pulley is maked of plastic will metal in the center for the drive shaft. The metal part just spins in the plastic. Cost to replace the part is $53. Clear this is a defect!!

I have a Toro Timemaster Lawn Mower that has 2 blades. Model: 20200 Serial: 313000130 While cutting the grass, the pully system that holds the blades failed and it cleanly cutting one of the blades in half shooting it out 20 feet (the piece was about 4 inches). No one was hurt. I have had this mower 7 years and the pully system on the blades has been an issue (it was serviced multiple times). I do not want to use this mower again. I contacted Toro to come and get this mower - it is very dangerous. They refused and told me to put it out for trash. I am afraid someone will remove it from my trash and the blade situation will occur again. Toro is not concerned.

I ordered two replacement parts for my snowblower. I received only one. I contacted customer service and told them what happened. I was immediately told they would send the part to me. Outstanding customer sevice.

Spoke with customer service supervisor LIZ. Liz was professional, courteous and exceeded my expectations. She promptly handled my case and provided me with excellent customer service. She made me feel like a valued customer and is the reason I will buy another TORO Lawn Mower. Thank you LIZ.

Too often most people only take the time to make COMPLAINTS. I take the opposite approach and try to COMMEND a company that has a great product....

I have owned a Toro Timecutter 38" ZTR mower for three years. LOVE IT! I love it so much, I recently purchased a 2012 Timecutter 42" and sold my 38" to a neighbor. I just needed a new toy. Makes cutting the grass fun! Thanks Toro. Great mower and most of my friends and neighbors are now Toro ownwers also.

I had a great experience, actually. I couldn't find an owner's manual for my '87 WheelHorse online, so the Customer Service rep mailed me a copy at no charge.

I have a toro lawn mower, had it for over 10 yrs. Never had a problem. I'd buy another in a heart beat! Never needed customer service, a BIG plus!