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Toro

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  • Purchased a Toro Personal Pace mower, #20332. Handlebar was not adjustable. Store allowed me to return this mower with the understanding I would have to purchase a higher quality mower, #20095, which has an adjustable handlebar but also an additional cost of $212.20 for a total cost to me of $633.54 for a mower that I would not have purchsed but now had no choice. Wrote to Toro to ask for a rebate of $212.20 as good PR. They basically blamed the store and said they would not be sending me the $212.20. To add insult to injury, I was going to mow for maybe the 3rd time with the $633.54 mower and noticed the lever on the right that adjusts the handlebar was just hanging there. This lever is held by a 1/4 inch at most bolt. Toro did say they would work with the store to have this taken care of. This remains to be seen. I will never buy another Toro product again.

    Female, Milwaukee, WI. 7/8/10 10:39AM

  • And once again my frustration continues dealing with toro mowers, i paid more than 7000.oo for this mower and the local dealer can't fix any of the problems.the mower has a vivration while the p.t.o switch is engaged it keeps braking the main deck belt $80.00@ time it brakes and the extention spring also keeps braking, after one year the dealer has not been able to repair the problem but it has cost me about 2000.00 for parts and labor that have not fix the problem, the last time that he mower was in the shop they replaced two spindles and the very first time that i used the mower one of the spindle's hub and pulley came out flying lukely no one was injured. I TOOK THE EQUIPMENT BACK TO THE DEALER '"GULF BEACH POWER EQUIPMENT" \located in Pensacola Florida, and they refused to replace and or repair the hub and pulley so they charged me again for the parts i am in the landscaping/lawn maintenance business and if i would treat my customers the way that GULF BEACH POWER EQUIPMENT has treated me i would not have any customers remainning it has been a horrible experince dealing with TORO AND THE LOCAL DEALER "GULF BEACH PUWER EQUIPMENT. I HAVE A LOT OF MORE TO COMPLAINT ABOUT THIS DEALER IT WOULD TAKE ALL DAY TO WRITE IT DOWN,IN MY OPINION THE OWNER NEEDS A NEW SERVICE MANAGER THE CURRENT ONE HAS NO PEOPLE SKILLS! FRUSTRATED IN PENSACOLA FLORIDA..

    frustrated in pensacola fl 3/15/10 10:35AM

  • I have been using toro equipment for the last 12 years and the service for the most part was good until the last year or so.One of the units that i purchased has had a number of problems mainly with the deck and the local dealer can't seem to fix anything, it has becomed the money pit because even when they can't fix the unit they do charge for the services even if it is the same problem or parts that should have been replaced and or repaired under warranty.I am a small business owner and this is my main mower so when my equipment is in the shop as frequently as it has been for the last year it is difficult to deal with.the last problem i am having is a vibration on the deck this keeps braking the belts/springs and those belts cost $80.oo @ time they brake,the dealer told me that they could not fix the problem and then i called toro customer service and they told me to call the dealer because they soposed to have expert mechanics i personally have my doubts about that in my humble opinion anyone who sell their product automaticaly becomes qualiffy service dealer. So if anyone is looking to buy a toro mower please do some reseach about the dealer's reputation if you are going to spend $6000.00 or more make sure that you don't end up with a pile of metal and a DEALER and a TORO CUSTOMER SERVICE "OR LUCK OF" THAT JUST DON'T CARE ABOUT THEIR CUSTOMERS AND ONLY CARE ABOUT MAKING THE SALE...By the way this dealer is located in the Pensacola area.

    Frustrated in pensacola fl 1/28/10 10:50AM



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