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Toyota

Customer Service Ratings and Comments

Toyota is ranked #108 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.08 out of a possible 200. This score rates Toyota customer service and customer support as Disappointing.

NEGATIVE Comments

54 Negative Comments out of 61 Total Comments is 88.52%.

POSITIVE Comments

7 Positive Comments out of 61 Total Comments is 11.48%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Went to QC Toyota on Brady in Davenport Iowa, I have a 09 Toyota. My carpet is all coming out of the floor on the passenger side. No one hardly sits there and no one has worked on my car but them since the recall. I hv a 7yr warrantee and he wouldnt even come out and see the problem, just wanted me to make an appt and said didnt know what the charges would be. Carpet shouldnt just come out of the frame and why would I have anything to do with the prob. I called Iowa city and they said it should be under warranty and bring it in and they will drop everything to come see the prob and see if it could be fixed. The service Manager is rude and not friendly, boy they like to sell u the extended 7yr but customer service is not in the vocabulary , its all about pay me and I will fix it. Come to find out the Service Mgr is also the President of the Company. I guess it was beneath him to get up and take the time to come out and at least seemed intrested in our situation. Just make an appt and we will see. I will not buy my next car there, I will travel out of the city !

    Loyal Toyota Customer 8/26/10 9:49AM

  • OMG your customer service connections are GOD AWFUL.

    We paid off two Toyota vehicles twelve months ago and the three credit reporting agencies still show an open account.

    I tried five phone calls to speak to SOMEONE and after the fourth call I did who switched me to the rig-a-ma-roll and the response was "we can't complete your call, please hang up and try again."

    AWFULL, AWFULL, Response. I would email the correct division if you put an EMAIL address within easy viewing. And,the Toyota financial services number on the credit reports has been disconnected.

    http://www.contacthelp.com/updat 8/17/10 1:53PM

  • Toyota Financial Services Customer Service is absolutely the worst Customer Service that I have ever experienced. Today, I have wasted hours trying to resolve a billing problem. I have been switched continuously through people, supervisors and lost calls. My car is wonderful the people in customer service need to be retrained how to do their job!

    Anonymous 8/10/10 1:25PM

  • My family members and myself purchased a total of at least 7 to 8 Toyota Vehicles from Hoy-Fox Toyota in El Paso Texas and never had a situation with any of the vehicles until now. I purchased a 2010 Camry certified used vehicle. No one ever told me it was a recall vehicle until I found with Toyota Hot-line desk. However; I've only had the vehicle a week since I bought it and a week or so was in service for one thing or another. The rear tire has a slow leak. A nail was causing the tire to flatten. The dealership wants me to purchase the tire which I think is very unfair. I know the nail was there prior to me buying the car. Because during the test drive the sells said he had to put air in the tire since the indicator sensor came on. I know the sales person new about it but did not say anything or do anything to correct the problem prior to the sale. That's why I will not do business @ that dealership nor recommend any friends and family again at that dealership." A very unpleased customer"

    rico 8/9/10 8:18PM

  • I bought a Toyota Corolla in Sept 2008 which is almost 2years ago.My problem is every year i have to change my tyres.I did brought my car to the service center nearby to rectified that my car is not competable.But,when i asked the supervisor in NBT to test my car,he said there was no problem.It happen a few days back,I change again 4 tyres and sent for balencing Workshop.The assistence told me that my car's left back tyre rectify a bad condition and have to adjust the cable chamber which take few hundred dollars.I bought this car almost 2 years ago.I've brought my car to the nearby service center to seek for assistance and i've found out that my Corolla shaft absorber are in bad condition and should be replaced completely. Unfortunately the supervisor say "NBT had no warranty to replace your absorber because you are not regularly servicing your vehicle in our service center".Regardly servicing the vehicle and warranty of my Toyota vehicle parts is two different case.It shouldn't happen that a new vehicle suddenly break its absorber.my question is where is thw Toyota image?.A huge, respected car-maker known over the world cannot handle this issue?.I seriously need your help to settle this problem....

    abdullah 8/6/10 7:04AM

  • I HAVE A NEW 2011 AVELON WITH A VERY SQUEEKY FRON END WHEN GOING OVER ROUGH OR BUMPY ROADS. THE DEALER IS TRYING TO TELL ME IT IS THE NORMAL VALVING OF THE STRUTS. FUNNY IT DIDN'T MAKE THAT NOISE WHEN I FIRST BOUGHT IT. THE AVELON ONLY HAS 1700 MILES ON IT. THE DEALER TELLS ME THEY DON'T THINK IT IS A SAFETY ISSUE, SO NOTHING WILL PROBABLY BE DONE ABOUT IT. I HAVE NEVER OWNED A TOYOTA BEFORE, AND WILL NEVER OWN ONE AGAIN AFTER THIS.

    BRASSFIELD 8/2/10 8:22PM

  • I assume full responsibility for signing on the dotted line. I also assume full responsibility for trusting a dealership that offered only the finest care, and finest customer service available in the market. That is why I returned to Fox Toyota to purchase another vehicle. My future purchases will be elsewhere.

    I was one signature away from purchasing a 2010 Scion xD. When I returned from my test drive, miraculously, a 2008 Scion xD appeared in front of the dealership. I was then subjected to the stereotypical “used car salesman” mentality. “Look at low mileage, you get floor mats, look at the perks on this car, look at the trim, look at the condition, look at the difference in prices, you will save so much money, this is such a bargain, etc.” I take full responsibility for being naïve, and agreeing to purchase the used car. You however bear the responsibility for being dishonest. Unfortunately, I did not think about a dealer’s motive in promoting a previously owned car over the purchase of a brand new car. Now I know. It was way overpriced, the mats which were one of the “perks” have foam rubber oozing out of them, and you offered me less than half of what my Scion xA was worth. Too bad you don’t have Chrysler’s no regrets option.

    Certainly, I will claim any warranty work due me, but any cars in my future will be purchased from a reputable dealer. I can’t wait to see what my friends and family on Twitter and Face Book will have to say.

    Harriet Green

    Anonymous 7/23/10 4:37PM

  • I had the worst buying experience with Preston Toyota of Boardman Ohio. This was my first purchase of a Toyota and I was very disappointed with the service that I received. I drove an hour and a half three different times to take delivery of the vehicle. The general manager, sales manager, and two sales reps were rude and inconsiderate of the amount of travel that I had to make to purchase this vehicle. First, when I called in about the vehicle which I found on their website, I was told that the car had some cosmetic problems (scratches) on it (2007 Toyota Camry). The manager told me it was a mechanically sound car and nothing was wrong with it other than the scratches. The car was discounted for that. I was already preapproved through my credit union, so I went to test drive it. When I drove it the whole car shook when I went to apply the brakes. I brought this issue up and said that if it were properly serviced and fixed, I would buy the car. I came back a second time to take delivery of the vehicle, which was supposedly serviced and detailed for me. I did not drive it this time because when I cam in with my paperwork from my credit union, they told me they couldn't release the car with the letter of credit only, they needed a check. I was not told of this until I got there, after driving another long distance. They did not call me to tell me this even though they knew I was coming from a distance and was going through a credit union they had never worked with before. From there I went back a third time to take delivery of the vehicle. I called earlier in the day and told my sales rep I was coming in that night. When I got there they acted as if they had no clue I was coming, had nothing ready for me to go into finance, and told me they thought I was coming two days later. While they got my papers ready to sign, I asked to test drive the vehicle to make sure the service concerns were addressed. I was told the first sales rep that they changed the rotors which was causing the shaking problem. I asked if they changed the brakepads as well he said no, they didn't need it. I think they thought I didn't know that if you have bad rotors to the extent that caused the whole car to shake, the brakepads were shot too. The man looked at me and said, "maam I do this for a living" in a very rude tone. I said to him, and I have worked at 3 dealerships inservice, I know what I'm talking about. So I drove the car and it still shook somewhat. I went back and asked to see the service records, for what was repaired and they told me the rotors were not replaced, just turned. I asked for them to be replaced with brake pads, and they told me no, the car was a steal at that price and they weren't fixing anything on it. The general manager came out and told me he would not do anything else to the car, despite the concerns and said it was a bargain and I should take care of it myself if I wanted the car. I felt as if they did not provide the same level of service to me because I was a woman, and because I was getting a cheaper car than other people. I am reporting this to the better business bureau, and whoever else can help me wit this issue of the unsafe vehicle they sold me without addressing the proper service concerns. If something happens to me or my family in that vehicle because they refue to address the rotors or brakes, I will file a lawsuit against all parties involved.

    jeanettar 7/23/10 6:51AM

  • club toyota if you have a problem with your car well it the worst service going.my car brock down 2007 auris power stearing failure. the aa who were sent by toyota hit a masive cunk out of my front bumper. the hire car that i eventually recived after haveing to fork out for a 50 mile round jurny.then the company did a fast one on the milage empire when i complained the attitude from toyota was absolutelly shocking.club toyotas attitude was there independant companies. what they need to realise is they employed them. these other companies are toyotas on site reprasentatives

    chris 7/13/10 1:30PM

  • I am sad to post something about Toyota, but I recently had an unfortunate situation. I was a proud owner of 2 Toyota vehicles( 3 life time) and now I own one. I just traded my 2003 Camry for a 2010 Honda Ody. It started with my currently own 2006 Tacoma (3TMLU42N26Moo6602) had it's Compas/Temp go completely out a year ago. This is a problem commonly indicated on many websites. The problem is the sater job during instalation. The delearship also said they seen 2 cases. Toyota at one time was the penicle of quality. The help line case 0909121773 did not resolve my issue, but in return made me more doubtful in there product. The promblem that was concluded was in is out of warranty. I am up to the dealership hands. I feel that I am just one vehicle owner and there are more out there. Please bring back custermer loyality. Thank You

    Hamilton 7/13/10 10:07AM

  • I was calling to make arrangements for my 09 Corolla. I wanted to talk to a supervisor,I was transferred three times to different people.The so calle supervisor could never give me his last name.He told me he was not obligated to give me his last name and that it was not an issue.He also proceeded to tell me that I was a deader. He was very rude and very unprofessional,needless to say I never got a supervisor.

    DLAGRONE 7/8/10 11:21AM

  • I called customer assistance about 3 weeks ago with an acceleration problem in a 2004 avalon. I was given a file number and told to expect a call within 1 - 3 business days. Never received the call back.

    Anonymous 6/21/10 2:29PM

  • Toyota's online payment is a hassle unless you have the reaccurring payment option set up, but I like to make one-time payments so I know just how much money is in my account. I went to pay for my car online and their website wasn't available for an entire day due to security updates. That screwed me up. When I went to pay it the next day it said it would post, two days after my actual due date. This was fine with me, as long as this is when it would actually go through like they said it would. But apparently it did not post two days after, but four days after. Plus, because of this, their website is telling me that for next month I owe them two payments, instead of one. Mind you, I always pay them extra when I can and on time, never late. I just called Toyota twice today. I called their Customer Service number (1.800.874.8822) to only receive a recording about my account information twice. Only after trying to see if there were other options to press a third time I had to look up online how to reach an actual individual which is having to press 0, but at a specific time in the recording. When I finally talked to a real person, they only told me that it didn't post two days after my due date because one of the days was a Saturday. That's aggravating because I could pay my insurance online with Geico and have it instantly go through on the same day, even if that is my due date. Toyota takes time because they have to have it processed, not including Saturdays I suppose. The representative did tell me that my payment won't show up with Toyota until tonight or at the latest tomorrow morning, even though the money has already been taken from my bank account... which was again already later than they said it would post. Also, I don't have double payments next month, but that is the website's way of showing that they have not yet received (or processed) my payment yet, even though they should have days ago.
    A suggestion to some having similar problems: just set up the reaccurring payment option on their website if you can afford to. The one-time payments are just aggravating, with the "post dates" and processing days. Other online payments go through on the same day, Toyota does not.

    Anonymous 6/7/10 6:45AM

  • Got recall notice for gas pedal 2007 Prius. When on phone with Dealer (JONES JUNCTION TOYOTA BEL AIR, MD) who made me feel like an annoyance, mentioned I had a cruise control lever fall off in my hand off steering column-unable to use cruise control now. Wanted to know if it's under warranty or as a courtesy could they repair when up for inconvenience of gas pedal recall; no effort made. Told 3yr/36K only -no exceptions. I am a three time Prius purchaser: 2004, 2007 & 2007. NEVER AGAIN.

    Anonymous 5/18/10 8:35AM

  • Two weeks or more ago I called Toyota to request that they send me a letter showing that I paid for my vehicle and I was the owner. The customer service agent said she would expedite sending me the letter. I never received the letter and called back. After being on the phone for a half hour listening to all my choices and then waiting for someone to get on the line, I spoke to a person who transferred me to another department. Then I was told that my call could not be completed at this time..no explanation. This is the second time I've tried to reach the right person and have been cut off.I'd say this is pretty bad customer service.

    susette 5/17/10 2:46PM

  • I want to say Toyota Central LA has the worst service. After waiting for 2 hours and 30 minutes they gave me my key and said sorry. Lady who is working on front desk /Shannon/ and mechanic guy are so rude and they lie. They did not want I complained to service manager and they said he is on lunch, but manager was in office. These guys who are working there the do not work. They talk, and laugh they do not care to Toyota has the biggest problems. They are killing Toyota's reputation!!!!!!!!!!!!!!!!

    Taya 5/15/10 4:51PM

  • ALERT to all 2005-2007 Corolla owners. I have 82,900 miles on my 2005 Totoya, recently my check engine light came on. It came up as a transmission and electric diagnosnic problem, replaced a solenoid ($375) only to find out the real issue is the computer in these cars. Guess what, warranteed to 80,000. Will Toyota help me with this, NO!!! So much for customer service. There is a TSB (technical service bulletin) put out in 2006 and 2008 #TC014-06 and TC015-07, by Toyota saying these years have a problem and cause a "hard shift" so if you experience this and are under 80,000 get to your Toyota dealer. If not the part is only $700-1000, depending on which computer is bad. I am original owner and thought I would drive this car til it died, little did I know 80,000 was it before a $1500 repair. I hope all owners with this problem will file a complaint with Better Business Bureau and file complaint with Toyota. I am told the only reason a recall was not done on this is because no one has died because of it. Tell ALL your friends!!!! Toyota needs to fix all their problems not only the ones that kill people.

    Anonymous 5/4/10 5:40PM

  • Two accidents in 3 weeks -- brakes and accelerator failed. Toyota finally sent a guy to look at the car -- he took a few photos. Then we get a letter denying any problem with the car. Like they ever took off the tire and measured the brakes... I got denied by Toyota Agent Joyce E Jackson at 310-468-7446 (Joyce_E_jackson@toyota.com) who said brakes & accelerator are just fine (even though they were never really examined) & basically to go F*** myself... Joyce wouldn't even allow us to talk to a supervisor & told us we'd have to pay to fix it. Like I'm going to drive around in a car that could kill my family -- like Toyota gives a damn. If you get a moment, please call or email Joyce and let her know that valuing profits over the safety of people is BS. Toyota could at least examine the cars before saying NO. I will never buy another Toyota again -- EVER!

    Mamazon 4/27/10 2:45PM

  • I have a 2008 Highlander, still under warranty. My driver side window all of a sudden would not go up and down and the rotor was defective on it. So i called my local dealership and they said because of the recalls it would be a 3 week wait. Now in February and middle of winter, i cant have a window down parked outside. SO i asked if i can have my local mechanic fix it because he honors warranties, they said yes so i got it fix. so i mailed in all the information and heard nothing back for a month, decided to call, GOT THE RUDEST PERSON IN THE WORLD OF CUSTOMER SERVICE saying THERE IS nothing they can do, the window was my fault, MY LOSS! i was so shocked at this guy and he didnt want to transfer me to anyone else after being om hold for 30 minutes,so i hug up on him and REALIZED at that moment I will never BUY another toyota, when that is all i used to buy. I have told EVERYONE i know not to buy from them not just because all these recalls (which i am on my 4th recall) but because of the RUDEST customer service staff on this planet!. What good is a warranty and i felt like i was being punished for their RECALLS that THEY messed up on.

    Bella1978 4/26/10 4:26PM

  • I was a proud owner of a 1998 Land Cruiser which I bought from Don McGill dealer in Tx, twelve years ago; the same dealer is abusing his faithful customer now after 12 years of business.
    I took my LC to the Toyota Don McGill dealer in Katy Tx for a specific problem. The car does not start at times; but most of the time it does. For fear to get stranded due to this intermittent problem, I took it in for repair. The dealer charged $653 to fix it, and that did not solve the problem. When took the car back and questioned, they insisted the maintenance work they did was still needed. However, now, they believe the “starter” is the culprit and needs to be replaced, which is the obvious thing they should have done the first time. – But now they want additional $1280+ tax to fix the same problem; isn't that suspicious? By the way, my well kept Cruiser is now worth $6000.

    I do not understand two things. Why Toyota corporate has not kept more controls to monitor the kind of abuses local dealerships keep using to profit from customers. Also, why it is that always the customer is on the loosing end, like in my case, I got $653 off my pocket in favor of Toyota, and I still have a broken vehicle.
    Mr. Allen Simmer, local service manager was unable to fairly solve the problem, he still wanted $475 more and opted to lose out on keeping me as customer – We need to spread the word, because with the current service tactics, and other known problems that have surfaced, I believe Toyota deserves to go out of business soon.

    gonzach 4/13/10 9:38AM

  • I am Director of a company. Last month, we purchased 2 unit of toyota vios for our sales manager and general manager. But last 2 day, have a incident happen on our GM's toyota vios car. He drive about 30km/hr into a road that have a lot of stone. Suddenly, 3 of the tyres blown. He have to call towing to the nearest service center. But the service center person in charge said that, the tyres is not under them. Our GM need to purchase by himself.
    The question is "Tyres" in designed and choose by the ENGINEER of toyota R&D. Why the "TYRES" could not stand for the impact of stony's road?

    William 4/10/10 11:18PM

  • the radio in my 2010 toyota pirius with 6000 miles is not working. its been about 2 weeks i have complained to toyota dealer. finaly a week ago they orderd a new radio for my 2010 toyota prius. but toyota is back order a week later and i do not know when it will arrive. i complained to toyota customer service, but he didnt care and said i still have to wiat. shame on toyota customer service.

    lnrv 3/29/10 2:45PM

  • I am reporting dealer fraud. Began with AutoTrader.com Vehicle I looked at had a car fax and no accident reports. Spoke to two salesmen. Both said no accidents. Day I traveled six hours to OH I find vehicle has had two accidents and price was reduced. Salesmen were suppose to meet me at the dealership (Duncan Direct, Columbus, OH)weren't even there and I had made an appt. with them and spoke to Aaron one hour out of Columbus. I told him what time I would be there, he was a no show. Car was rated EC. EC means no bodywork had been done. Car had been repaired twice from two accidents. Its obvious. Very poor repair job. This dealership lied to me all over the place and treated me with huge disrespect. They could care less that I spent 6 hours on the road with a 5 month old baby. Spent a great deal of money on gas. Both the new car manager and the used car manager were hugely disrespectful. They both laughed at me. Gregg Gee and Aaron were the two salesmen.

    Anonymous 3/23/10 9:01AM

  • They wont even accept calls right now...

    rubicon79 3/17/10 11:07AM

  • No matter what I do, I'm getting a message saying Toyota is not taking calls. We had two accidents with our 2002 4Runner due to accelerator problems but was told there was nothing mechanically wrong. Now I can't even get them to answer the phone.

    Asheville, NC

    jsalden 3/10/10 12:33PM

  • Thrilled to be a first time Toyota buyer; at first. Bought a 2007 FJ Cruiser. The clutch fell apart at 3822 miles. Miles in which I babied the car,I might add. They said it was a defective part, and they showed it to me. Looked brand new,which it was. It was just "broke". Since then, I found out that if you need to replace the windshield, it'll set you back 1300.00 bucks which was a shock. But my real gripe is dealing with their case manager when my brand new car broke down. He was very rude and told his coworker to tell me he wasn't there when I called. After asking his coworker repeatedly to speak to his manager, the kid magically appears and gets on the phone. Very unprofessional and a tad bit immature. It wasn't like I was being beligerent or anything,I just wanted to know what was going on with my case, and he really just didn't want to be bothered. But,even worse,is dealing with Toyota financial. These people are downright incompetent. Good luck trying to get anything done right with these people. Been hasseling with them for months on a mere descrepency on my monthly statement. Every month I call and am assured that it will be taken care of and the next month it's still screwed up. Sheesh, how hard can it be. Anywhoooo, not impressed with Toyota at all, and can't wait to trade this thing in on a Jeep. And,I'll never buy another
    toyota,I'll tell you that. Man, are they over rated. Any of you out there thinking of buying a Toyota may be pretty disappointed as well,especially in light of recent events with Toyota.

    Anonymous 3/3/10 10:09AM

  • i bought a 4 runner 2007 from russel toyota in Baltimore MD.The vehicle had no manual and 1 key.I have been asking for the vehicle manual since the day i bought it and I went there many times and had discussion with the sales people including the mananger only to be rudely turned away. We still do not know how to use most of the features as we have no manual and cant even get a proper key. We paid cash for the vehicle and this is the kind of service we are getting. My wife uses the vehicle to take our daughter and 6 months old granddaughter to school and we are hoping that no problems arise as we wont know what to do.

    Anonymous 3/2/10 10:00PM

  • Took 10 minutes just to get a customer service contact for my local dealership.

    shutterbuggg@hotmail.com 3/2/10 9:56AM

  • Toyota of Gastonia
    While having my truck serviced in Feb, 2010 I walked through the new truck inventory and was approached by sales rep. At this time I ask what my 2003 Tundra would trade in at. After lenghtly discussions Sales Manager Mark Hoffman made a offer of 15000.00 for my truck and my additional cash offer left us 4000.00 a part so I decided to wait. This weekend I looked online at used trucks and spoke with Brian Warren, Internet Sales Manager in regards to a 26,000 used Tundra. Upon arrival I was surrounded by Sales persons, drove the truck and made offer of my truck and 10,000 cash. This was refused and I left. Being curious I called Brian Warren and ask " how far we were off" and he said thousands. This troubled me so I returned to head Sales Manager Hoffman who made the original 15,000 offer last month. he got with Brian Warren and informed me my trade was now 10,000 and that I would need an additional 17,000 for a used truck. I feel I was not honestly treated and will no longer do business of any sort with this dealership.

    George Turner 3/1/10 4:33PM

  • Last year my dad's Toyota was going into reverse on the 710 Freeway (eastbound to Paramount, CA, to work) without touching the gear shift. This really frightened us. He took my car in to have them thoroughly inspect this problem. THEY TOLD HIM NOTHING WAS WRONG THAT THEY COULD SEE. He tried to drive it again and it was just a short time that my dad's Toyota was going into reverse on the 710 Freeway (eastbound to Paramount, CA, to work)without touching the gear shift. Again, I was told there was nothing wrong with my car!! Frightened at the thoughts of this happening again and serious threat to my dad's life, he traded in his 2002 Camry and bought a 2009 Corolla last year - to save his life!! This is an absolutely inappropriate response to my dad's problem. He loved the Camry compared to the Corolla and would never, ever have sold his car if he weren't in fear of his life on Los Angeles Freeways.

    We watched the testifying of a lady in front of the Committee in Washington, D.C., saying she couldn't stop her car for 500 ft. This could have happened to our dad and only by circumstance, it didn't. However, he had to buy a new car which should have been totally unnecessary. He is on SS and Medicare and this was a horrifying and very appalling experience and expense that should have not been in his life.

    PonchoVilla 2/28/10 4:21PM

  • My Corolla was just out of warranty when manifold intake leaks started turning on the check engine light. The dealer threw parts at the problem instead of diagnostics; after useless $900, the 2nd and subsequent times it happened, when they wanted over $1000, I read blogs and discovered it was a common problem that they were ignoring and profiting from. I told them I would go to the Better Business Bureau and suddenly they put it on a machine, diagnosed it, and fixed it for free. Imagine that. They refuesed to refund the initial money they charged to throw parts at a problem. Certified mechanics were supposed to eliminate this practice, folks. Anyhow, Toyota used to be a quality company, but it has become a distinctly 2nd rate operation, not to be trusted. Sad.

    Anonymous 2/11/10 9:53AM

  • Absolutely horrible customer service from the main number. Have been trying to get assistance for over two weeks and I am either left to wait on hold for HOURS or I get a message saying that Toyota is experiencing unusually high call volume at which point the call is disconnected. You'd think that one of the largest and most profitable companies in the world would spend a few extra bucs for customer services reps. I've owned 2 Toyotas and have generally been happy with them. This situation, however, will send me to the American or European markets for my upcoming purchase.

    Frustrated Toyota Owner 2/4/10 12:09PM

  • We've tried a lot of Toyota places.
    My husband and I are commending Omar Curry's excellent customer service/assistance. He went extra mile just to give us the truck we've been wanting. He is an asset to the company.
    More power Toyota, and God bless you Omar!

    Jerry and Mhay Michaelangelo
    (949) 292 1725/ (760) 994 3327


    jerry and mhay 2/3/10 11:07AM

  • It appears Toyota has become infected with American Car Company Disease. This recall regarding the gas pedal problem is unbelievable. So is Toyota's response that it is not sure whether it will repair or replace the gas pedals in the affected models!

    My 1984 Toyota Camry was great. I never even had problem with a bulb burning out. It was easy to back-up because you could easily see out the back window.

    I have a 1999 which has had a few small problems but generally runs okay. Unfortunately the dealership's has decided to fly the skull and crossbones when it comes to the recommendations of repairs. I paid over $100 for a new set of wires to stop a hard starting problem. It didn't work - the car still didn't start properly. The problem disappeared after three tanks of gas. The problem was bad gas.

    My 2003 Camry doesn't handle as well and I consider the feel and ability of the breaks is inferior. The factory battery died after three years - I have had 8 new cars in my life and never did a factory battery die in less than 5 years! Last year I needed to have a new intake manifold installed - huh!

    Toyota has priced the Camry out of my range. I was thinking of getting a Corolla but I'll probably switch to Honda or Hyundai.

    If a wanted a car with inferior brakes and other problems that were never associated with Toyotas until the last several years I would buy a Chrysler.

    raiderfan 1/28/10 4:27PM

  • I am so pissed! I bought a 2009 Toyota Corolla and have been having problems with the accelerator. I contacted the toyota dealer and they said that my car has not been recalled officially. Furthermore, I didn't even know that people had died from the problem! I will never buy a toyota agian. They would not even look at my car. They said I needed an official recall letter. I am paying 300 dollars a month to be put in dangers way. Someone needs to do something!

    blah 1/27/10 5:24PM

  • This not only is a complaint to the dealership that I purchased my 2008 Prius from, but to Toyota overall. I had been having concerns about the gas gauge in the Prius indicating that I was low on gas. I would "fill" it up and would only get 8-9 gallons in. This made me think that I had 3-4 gallons remaining when the low gas indicator came on. I ran out of gas 3 times because I could never tell how much I had left. The first time was in front of the dealership (Texas Toyota of Grapevine) when I was going to pick my licence plates up after I had just had the car for less than 2 weeks. I thought there was something mechanically wrong with the car and went in loudly complaining about it breaking down after only 2 weeks. They attached it to their computer and acknowledged it had simply run out of gas. No one said anything about the gas gauge being a guess gauge since you can never tell how much gas is actually in the car. While searching for a maintenance manual for Prius through Google I ran across a blog of Prius owners that were having the same problem. Hundreds of them. Not one thing was told to any of them from the dealership when this had to be a known problem considering the number of unhappy bloggers that were on that blog.

    Before that I was having problems with my headlights. The car is two years old, so I refused to believe the headlight could already be going out. I ran across another blog of Prius owners that were again having the same problem I was having. The headlight would work sometime, but continued to go on and off. I finally got an alarming letter from Toyota telling me that a Toyota had come up with a "solution". You lowered the price for ONE headlight bulb from $300 to $150. WHAT???? $150 for a single bulb??? That doesn't include the enormous maintenance fee charged to replace the bulb!

    I have no idea how many other issues that I will run in to, but based on the highly populated blogs from other Prius owners I know that these were problems that Toyota and their dealers were aware of. When I called my dealership they reponded as though the "solution" was a good one for Prius owners and replied they could care less if I had to come in every two years to have my $150 headlight bulbs replaced.

    I can safely say I will never purchase another Toyota product in my life and will encourage all of my friends to stay far away from your poor products and ridiculous charges and fees to correct the known problems. I will quickly go back to Honda where they have quality products and do not arrange these types of problems to occur in their vehicles. It was 10 years before I had to replace a headlight for my Civic that I had before the Prius. And, I got far better illumination from their headlights, so don't tell me how advanced your $150 bulb is.

    Anonymous 1/27/10 8:46AM

  • I own a 2005 Toyota Corolla (which I purchased new). A few months ago one of the accessory boxes (locatedunder the heat/air conditioning controls) had a hinge detach on the lower right side. This made the closing of the box to a sealed state impossible. I took the car to my local dealership and showed them the problem. No child pulled on the box, no adult forceably opened this box, and yet it is not the way it is supposed to be. Toyota's response - if you want to fix it, it will cost $300 - removal of the entire console is necessary in order to replace the hinge. It must be a $2 (or less) clip that needs replacement. Forget the $300. I called the headquarters in California and did not get a satisfactory answer there either. Duct tape will solve the problem.

    Anonymous 1/27/10 8:00AM

  • Terrible handling of recall. You call the 800 number and it always tells you to call back. Get more reps and add more hours!

    Anonymous 1/24/10 11:20AM

  • Michaels Toyota of Bellevue...I had a horrible experience with them. At a time we as a family were fan of this brand but after seeing this kind of servicing we are surely going to switch to Honda or Nissan. They have given us a car after servicing which was swaying into other lanes while driving on a highway. We almost escaped an accident. My baby was also there. And then we told the problem to service managers they were arguing that there is nothing wrong with the car. After 5 days of arguement they finally accepted their fault and still were not ready to replcae the tires which all went flat within 24 hrs they replaced. I am not a negative person. I generally never complain abt small things but this could have been fatal for us.
    So please think twice before you go to this place. As you never know what they did with your car..whether it is even safe to drive or not.
    Thanks

    ns 12/10/09 3:32PM

  • I really doubt on toyota salesman's experiences and the professionalism they should have to represent Toyota!
    I was serve by a sales named Esther Tey from Toyota Hiewa located Johor Bahru (Tampoi).

    Sales Esther Tay offered me a trade in price for my vehicle at RM19500 confidently after inspected my car. She and I agreed at the trade in price of RM19500 and the price of the new vehicle, Toyata Vios but she needs me to hand over my vehicle 3 days later urgently. Thus, I placed an order and gave a deposit of RM1000 on the same day.


    1. Do not establish proper Standard of Procedure
    As promised, I passed my vehicle to the sales girl, Esther Tey, together with all the relevant documents as requested. I had been asked to sign on a form to transfer the owner name/ bill of sale. No official receipts been issued by Toyota dealer- Hiewa. When I query on the receipt, she re-assures me that receipt of trade in vehicle and booking receipts will be given to me within a week.

    2. Breach of verbal contract
    Two days later, She told me that because of my car had been hit badly in an accident before; she must reduce the Trade in price from RM19500 to RM13000. This has violated the verbal contract took place previously.

    3. This is RIDICULOUS
    I demand for the return of my car and had a shock to found out that they drove my car for more than 800KM within these 2 days time.

    To make matter worst, after that, Toyota Hiewa is avoiding this matter all together not to mention being yell at by the sales personnel, Esther Tey and the administrative staff named Jeslyn.

    Their sales force and management capability and creditability are questionable.

    Mandy 12/7/09 9:34AM

  • Where do I start...I have a 2009 Camry that at approx 12000 miles began making a ticking noise. It now is going through approx a quart of oil a month with minimal(less that 50 miles per week)driving. I have gone back and forth with Oxmoor Toyota and corp run around since Sept and am still limping this car with no help. They have all tried to blame me for what the car is doing. I drove a 2003 camry for 5 years taking the same care and now that car is safely transporting a teenager. This 2009 I have is burning oil with a black tail pipe. Call me crazy... the car is not right!! I need help here without a run around! Sure will be the last Toyota I buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    YKT 11/13/09 12:53PM

  • I wished to inform u on how bad your service centre at Tmn Midah, Cheras...
    Here are my points:
    1. I was made to wait 40mins to be attended to , my confirmation booking is at 1pm
    2. Late comers and non prior appointments customers are allowed to jump queue.

    YOur explanations were:
    1. Most staffs went for lunch breaks
    2. Most of those other clients that jumped queued have car problems

    What makes your team from bad to worst:
    1. Is not my problem who goes for lunch, is reasonable to wait for 15mins but not a lousy 40mins. if u cannot meet your promise then do not make any
    2. Is not my problem to know others problems, you people are practising doulbe standards, is not what u know..is who u know..that's your slogan
    3. As observed, most of your staffs looked half dead, it seems after a great lunch break, they dragged their feet when they walk, their body language is telling ...they want to slow down or take it easy...what an attitude.
    4. As stated in my Invoice " Customer Happy Hour'. what's the point...when you people later explained to me..'is not applicable to me',,,,

    Thank you for making me stressful and wasting my time, if i had knew this is your level of service, i won't be bother wasting my money and time in your product,

    Mr Wong

    Anonymous 11/9/09 1:15AM

  • I was trying to make an appointment for service to my local dealer. I made 3 calls to their direct line at the service department. Each time I was asked to hold and was left on hold for over 5 minutes. The last time,before they put me on hold, i complain to the lady who pick up the phone. She said she was to busy and that they would call me back in 5 minutes. They never called me back.

    Plede 9/27/09 6:09AM

  • Talked with Jose at Toyota customer service and he would not help at all with referral for technical advice.
    Totally stiff armed me.I just wanted a number to call for some advice.

    Anonymous 9/23/09 9:32AM

  • I lease a tacoma in montreal at houle toyota.They do not respect any deals made by their salesmen and when you pressure them for a response they pretend you do not exist.This lack of regard towards their customers is fully accepted by the president of toyota canada.Mr president,be advised that i have called japan in the past and they respect their customers.So to any and all who have complaints be aware that toyota japan rectifies any and all complaints.

    James 9/17/09 5:12AM

  • I recently went to Toyota to get my 2005 X-Runner serviced. (49,000 miles) I was informed that my oil plug was stripped out, and I would need a new oil pan($475.00), I told them that they wre the last ones to service it so they should be responsible to fix it. I was then informed that this was "normal wear and tear" and it was up to me to pay for it. I questioned him why cars that have 200,000 on them with many more oil changes don't get stripped out, he had no answer. What happened is, they overtightened the oil plug and won't admit it.I have bought three new cars or trucks from this dealer and as much as I like Toyota, I will never buy from them again.

    sammmfan 9/13/09 7:40AM

  • I have an 06 Tundra that has given me good service until this week when I had a front brake leak. There is a seal between the two front calper halves where the brake fluid crosses over that has failed. Toyota doesn't sell this small o-ring and instead wants me to buy a complete $500.00 caliper. This is the worst service I have ever seen from a car company and as I drive my truck in my work is seriously hurting my business. I have been to the dealership and talked to customer service and get no assistance. I will never own another Toyota with this kind of service.

    Brian Davis

    Anonymous 8/10/09 10:46AM

  • If goodwill is an asset, then illwill must be a liability and in my opinion at this point, TOYOTA HAS LOTS OF LIABILITIES!!!!
    I have a 2005 Toyota Highlander which is part of the XTRA Mile tire program. On May 16 I sent in all the paperwork to verify that I'd complied with Toyota's requirement for them to reimburse me for new tires (up to $200 each). As of today (July 22), I am still waiting for my check. My local Toyota dealership has tried to ascertain why I've not been paid, I've talked with a gentlemen at an 800 number for Customer Service who assured me that by COB Tues., 7/20 we'd hear back from Customer Service which did not happen, and I am totally exasperated. In our family, we've owned 6 Toyotas but this misrepresentation is surely making me look in another direction for my next automobile purchase. Toyota - you've dropped the ball!!

    Anonymous 7/23/09 6:33PM

  • "toyotapromoinfo@yahoo.cn" to amindau, amindar, aminda3, amindba, me, amindbb
    show details May 15

    TOYOTA INTERNATIONAL LOTTO (HEADQUARTERS)
    Customer Service Department Affiliate of Toyota Japan.
    #28 Kanashiwa road Tokyo JP

    We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2,500,000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

    As a result of your visiting various websites we are running the e-business promotions for. You/Your Company email address, attached to ticket number 719-266-1319, with serial number 902-66 drew the lucky numbers 5,12, 30, 11, 17, 43 and Bonus number 12 , Your INSURANCE Number: FLS433/ 453L /G MSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.

    You have therefore been approved for the payment of the sum of $1,000,000.00USD (One Million United States Dollars) in cash, including a Toyota highlander which is the winning present /amount for the Second category winners. This is from the total prize money of US$2,650,000.00 shared among the international winners in the Second category.

    CONGRATULATIONS!

    Please be informed that your won fund of the sum of $1,000,000.00USD is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shiped to.

    To begin your claim, please call our claim agent or send email immediately to:-.
    Certificate Agent, Toyota Email Lotto

    Mr. Steven Wu
    Email: kontactstevenwu@live.cn
    kontactstevenwu@gmail.com
    Tel: 0086-13798143397

    NOTE: In order to avoid unnecessary delays and complications, Please quote your

    1. Full name:
    2. Address/contact number:
    3. Country of origin:
    4. Sex/marital status:
    5. Age:
    6. Occupation:
    7. Tel/fax:

    Sincerely,
    Mrs Ing Chuny Liu
    Hon Cordinator

    ...........................................


    Toyota Lottery Promotions,
    Toyota Award Committee,
    Foreign Service Unit,
    Guangzhou Branch Office,
    China.
    Tel 0086-13423483697.

    Attention Winner DHANAPALAGE SARATH WEERARATHNE

    Christine akra el tawil


    We officially want to congratulate you as one of the award lucky winners, and would like to also inform you that your award certificate have been issued. Hence, we have finalised every arrangement with the payee bank, so we cordially advice you to contact the payee bank immediately and do ensure you forward a copy of your award certificate to them for payment verification.Also you must send your full banking details to the below bank informations to enable them proceed with your fund transfer immediately.

    You have to contact the payee bank as follows.

    Telex Transfer Section
    China Citic Bank
    Guangdong Provincial Branch, Guangzhou
    Peoples Republic of China
    Tel:+86-76922095447
    Tel:+86-13711164275
    e-mail: williamstadwell@citicbkchina.co.cc
    Contact Person: Mr. Williams Tadwell(Foreign Operation Manager)

    Kindly view a copy of your award certificate as attached below, and do make sure you report back to us if any further claim guildline is needed. Please you must call the fund manager on his telephone number above.

    Yours Sincerely,
    LINA WU
    Foreign Service Manager
    Toyota Lottery Inc 2009








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    AWARD CERTIFICATE COPY OF DHANAPALAGE SARATH WEERARATHNE.ppt
    209K View as HTML View as slideshow Download



    ********I recieved this e-mail.Bt hw am i trust this.Plz helpme************************


    Ami 7/17/09 4:00AM

  • A few months ago there was information in press in Poland that due to some faulty materials used in Toyota Yaris, some cars may have unsafe safety belts mechanisms (they can go on fire if accident happens). I contacted Toyota customer service to inquire about my Toyota Yaris and up till now it has taken them 2 months to check if my Toyota is the one that is faulty and the safety belt mechanism has to be adjusted - with no result. Can I be informed why first Toyota makes a public statement that there is a problem and users should contact them to check if their car is not faulty and, second - it does not respond to the inquiry made as a response to their statement? Do they wiat for their users to be burnt in the meantime if accident really happens and their Toyota actually has a faulty safety belt mechanism?

    Anna 5/20/09 2:34PM

  • I took my car to service yesterday at Toyota Chula Vista Ca something happenned. The Oil Pan thread was stipped due overtightening. I
    complained about it to the Dealer and Toyota
    Customer Service.Both of them will not take any action, neither take responsability for
    it.The Dealership want me to pay $547 dollars
    for the repair.At first their reason was, it
    was already stipped before they started working on it, they realize that it was also
    them who work on it the last time so now they
    they claiming it was broken because the car was old.

    I got ripped off 4/28/09 10:33AM

  • Two days back I visited Toyota central for my Corolla routine service of 10,000KM at the time of handover my car to service advisor he informed me that Central will not wash the engine area of your car as this is the instructions (via internal circular) from Indus Motors Pakistan. As my question why he is unable, in answer they provide me one photocopy of internal letter which mention that Indus is experiencing some electrical fault (WHICH THEY STILL NOT SURE) in all Indus manufactured cars and still they don’t know why that’s happen due to that reason.



    Its really very BIG question if your 3S dealer is unable to provide this service (UNDER WARRANTY CAR) then who will do this job???????? As we are paying quite handsome charges to your 3S dealer for servicing ….

    Anonymous 1/5/09 11:44PM

  • i have a 2008rav 4 with 9000 miles it has
    3 warning lights on service said it needs
    2 sensors on the motor that was last monday
    i'm still waiting for the parts WHY DON'T
    YOU HAVE PARTS TO FIX A NEW VEHICLE? I'm
    very dissapointed in Toyota support people
    I BOUGHT A TOYOTA BECAUSE THE ARE TROUBLE
    FREE I SEE I WAS WRONG

    ED120 12/20/08 5:06AM

  • I am an Argentine customer who just bought its first Toyota and had a broken window (door opposite to driver, due to theft) and they tell me that I have to wait ten or more days. I need the email of Toyota HQ to complain, the company that pioneered "just in time" cannot tell clients to wait two weeks on a brand new car. I am dissapointed and would like to inform Toyota HQ of the customer service in this part of the world, thank you very much.

    Anonymous 7/23/08 2:35PM

  • Submit your comment >>
  • My car was giving me too many problems, so I thought it was the time to look around to buy a new car. I left the office at 4:30pm, and I stopped at Toyota of Hackensack (New Jersey) with the intentions to find out what options I had. At 9:30pm, I was leaving the store driving my new car. The sales representative (Alexander Garcia)was excellent, he answered the hundred of questions I made. Very patient and polite. My husband and I are really satisfied with the service provided. We are definitely recommending him with some friends. Keep the good work. Thank you.

    Elena 8/13/10 7:31AM

  • Performance Toyota in Fairfield Ohio is AWESOME! They have the absolute best customer service in both sales and repair/service. Their waiting room is also really nice. I drove there from West Virginia to buy my Toyota and I don't regret it at all.

    Heather in WV 7/11/10 1:21PM

  • I've always had wonderful service at the Toyota Sunnyvale location. The employees are always friendly and helpful. My wait for parts or service is never long. The service managers always give me a price quote and an estimated time of completion for any work being done. They happily answer any questions that I may have. What more could I ask for? Thank you for the wonderful customer service employees of Toyota Sunnyvale! Keep up the good work!

    Thanks Toyota Sunnyvale 4/14/10 7:38PM

  • I took my wife's 2009 Rav4 for the fake pedal fix. I still have much confidence in Toyota and Honda products. I would buy a Toyota with this pedal problem before I would buy a G.M. product and have it live in the service dept. Has anyone thought of the probability of sabotage of Toyota? Bill Gates was getting too big and he took a hit. Toyota has become the largest auto maker in the world and now they are getting the hit. I predict the next big boy hit will be Walmart. It seems our government is none to fond of anyone with a lot of $$$$$$.

    American 2/23/10 5:06PM

  • I had an appointment at Balise Toyota in West Sringfield, Ma. 01089 For a recall on my 2000 tundra for rust issues. After inspection of my vehicle it was no longer safe to drive. Although dissapointed I would like to say that Tina Martinez the assistant trac manager did an excellent job in taking care of all my needs. A special thanks goes out to her. I hope she is recognized for her professionalism. Thank You Jeff Lachowetz

    Anonymous 2/22/10 2:33PM

  • Dear Sir/Madam,

    I have taken my car for a problem to Toyota's branch at No.4-1A,Jln Raja Wali,Bandar Puchong Jaya.
    I would like to extend my comments to toyota's personnal Mr.Sivaraj and his team members Kadir & Kavi who had given me a very good services.They have done an excellent job.

    Special thanks to Mr faizal from the Customer Service counter who helped me through the problem.


    With regards,
    Kunasundri Krishnasamy
    Vehicle no.: WRN 9131
    Toyota Altis 1.8 G

    Anonymous 4/29/09 11:48PM

  • I want to thank you for a service I never imagined to receive. I called concerning the replacement of a steering rack replacment on a 2005 Toyota with only 44,000 miles on it. I just wanted to express my dissatisfaction. The customer service rep was polite and helped me work with the dealer. Toyota fixed the problem and did not charge me. (#2008-1117-0897)

    Thank you.

    Kathleen Jones
    7409 Maximillian Pl
    Rohnert Park Ca 94928

    Anonymous 12/20/08 1:52PM



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