Toyota Customer Service

I had my two rear door handles fall off and Toyota replaced them 3 years ago at a discounted price because the warranty was up. First of all, I have previously owned three other Toyota's, in which this has never happened.

Again, one of the rear door handles broke off again. I went to the dealer and the manager simply told me, I'm not going to do anything and said I've seen this happen. How do you as a manger tell a customer, I've seen this happen. I told him, that's your explaination. Don't you think there is a something wrong and there needs to be a recall. He replied, that's not up to me, it would be corporate.

Anyway, I did reach out to corporate and explained the situation and they told me there was nothing further they would do.

I will not be buying another Toyota in the future due to their terrible service.

t took me a week to get in touch with someone about a brand new 2024 tundra that needed work because of defective trim. I followed the process made an appointment. Was told at the time of the appointment it would take a day or so and they would mount me into a car and that would take about 30 min. After over and hour of waiting I find out they do not have cars and are waiting for them to be returned and I am 3 in line. No communication from the dealer just more lies.
DO NOT use this dealer for purchase or service they are the worst in customer service I have ever dealt with

Been waiting for over 7 months for a new car and my dealership was just being a jerk. Called corporate customer service and they acted like waiting 7 months or more for a car was okay. Where are the days that the customer needs were very important? May never deal with Toyota again.

Rusted frame, Toyota Direct won't call back. New tires needed but can't be put on with rusted frame.

My wife got a new 2009 Toyota Tacoma back in 2008. She has put over 80,000 miles on it and has been pleased with it. She has had it serviced at the same dealership (Toyota Direct in Columbus) since we got it. We recently decided that she needed new tires and purchased some good Michelin's from Costco. We went to have them installed and Costco discovered the frame was rusted. The Costco technician told us that it was a recall issue and he had had his frame fixed at his dealership. So we postponed installing the tires. My wife called Toyota Direct and told of the problem. After not hearing anything for 3 days, she called back and they told her to bring it in to be inspected. She took it in and they took pictures but told her the recall was not in effect any longer (since 2021). They told her that they had sprayed it back in 2018 which was the fix. They told her they contact Toyota and see what could be done.
A week goes by and she calls back and they said: "we will call you." Four more days go by and she gets a call from the scheduling department to "schedule her oil change and check up" (which wasn't due until May). She asked about the frame and they said, it was in the record and someone would call us back about it. (she did not schedule the service.) Another week goes by and she gets another call from Toyota Direct telling her about an appointment that was scheduled to rotate her tires. She calls back and asks about the frame and says she did not need the tires rotated. They again tell her that someone will call her back about the frame.
Another week goes by and no call, so we reschedule the tire install at Costco. (by the time our appointment came, it had been two weeks and no call from Toyota Direct.) When we told Costco to go ahead and install the new tires (already paid for), they asked if we had got the frame replaced and when we told them Toyota Direct basically wasn't going to do anything and wouldn't call us back, Costco informed us that without a new frame, they couldn't install the new tires. Since they couldn't install the tires, we were able to get a full refund on a very good price for Michelin tires.

So, here we are, the truck needs new tires, they can't be installed with the rusted frame AND Toyota Direct won't call us back. (a dangerous situation with winter coming.) My wife wanted to keep the truck because it is a good one, but we are now leaning at replacing the truck but we will not buy a Toyota because of the treatment we have received. (She is thinking of buying a Honda Ridgeline.)

Should have bought a ford no splash guard no wheel lock no tail gate lock 63000 dollar for crewmax limited and mean limited nothing shade no shades I work for light n gas companies union n I tell members from water sewers city work buy ford u get nothing from toyota go sell your to the Russian

I was wondering when will I be able to receive my tile for my 2016 Toyota Prius I didn't get my tile yet my car has been pay off already still waiting to receive my tile ASAP

Customer service sucks. No call backs. When they do call back, oh we are so busy. Well to bad, so am I and I am without my vehicle. Would take you like 5 minutres to look through your tickets to see what is going on with my vehicle. Dreaded taking my vehicle to them. Would rather drive 200 miles and hopefully get good service. Or maybe it's like this at all Toyota service departments..

On or about November 25, 2020 I purchase a 2021 Toyota Corolla Hatchback. March of 2021, a driver rear ended me.

I crashed into the steering wheel and sub-stained server, and life altering injuries.

Their customer service has been awful, I made a complaint in May of 2023, after I found out I had facia fractures, brain damage, and Eagle syndrome. Today is September 20,2023.

We bought a brand new toyota highlander 2023, 6 days later engine light turn on, we return the car to the services car was there from July 8 thru August 29, engine light turn on again on September 6 we go back, everything is fine with you car but there's a problem with the computer and the engine light could be on after 20, 100 or 200 miles, so!!!!! We don't want a brand new car with this BIG ISSUE, customer service So poor!! Calling 8 days in a row repeating the same history NO ANSWER ABOUT OUR RETURN, we don't want this car, we don't feel safe, and you as a vender should have a return POLICY for manufacturing problems like this.

Customer Sevice on Toyota is a disaster. Employee do not respond, and when they do it, the answers are pathetic. Is ridiculous to have people with low capacity of resolution.

I went to the camp springs location to see why after only afterc3vyears I getting a light on saying Engine maintenance required. I get there along with the diagnostic price they warranty to charge me $1000.00 just after the warranty expires 3 years 36,ooo. 00 miles I was not happy spoke to the general Manager name Jimmy Torres . It was a brand new vehicle that cost m me $32,000.00 dollars. He offered me a $50.00 dollars discount that was a slap in my face. I will never buy another Toyota and no one should every buy a Toyota.

This is in response to Permian Toyota in Hobbs NM. I am very disappointed that you do not honor what you had on two different car sales apps (2023 Highlander platinum for which I still have photos of the ads). This is false advertising and a breach in the Truth in Advertising Law from the Federal Trade commission. Also as a Toyota dealer you should be responsible to stand by what you claim. With that, I would appreciate a call from your manager as we discussed Friday 9/10/23. If no response, I will pursue this further.
David.

Customer support doesn't follow through with simple instructions. They are very rude on the phone. Will not give any useful information. Will not transfer you to a manager to make a complaint. Also will close case numbers before a resolution has been made. I do not recommend buying a Toyota product ever.

I purchased a new Toyota Highlander in Nov 2022. I was provided with only one key fob. I was assured that I would receive "a letter" from Toyota within 60 days to pick up my second key fob from a dealer of my choice (I purchased the vehicle out of State). Tens months later I still do not have my second key fob. I have had multiple conversations with Toyota over the last ten months with date promises for when I can expect to receive "the letter". I am very frustrated and disappointed with Toyota over their failed promises and follow through on commitments.

The faulty recalled break boosters on the Prius should not have a mileage stipulation. If it's faulty, then it's faulty. And it is defective. I'll never buy another Toyota product.

Payed for quality, which wasn't delivered.

Do not bother if you had an issue with any location. They will just bounce you back to the people at the place at which you have the problem. Waste of employment.

So we bought a 20/20 Toyota Yaris at Bennett Toyota in Pennsylvania. They knew what they were doing because a year and a half later are vehicle was sold to us we found out as a recall. And it did what did as suggested the recall would do. So I get a hold of Toyota corporation. They then proceed to tell me that there is no evidence that suggest that that card did that although that car has been now recalled and no longer made as of today's date. So I refuse to drive it I am definitely afraid of it it is a death trap hence the recall and not making any more of them. So I live in Florida Jacksonville to be precise. I go to coggin Toyota at the avenues. Trying to trade that vehicle in 2 years later and have a credit score of 788 make a enough money to get a Toyota RAV4 2023 at $30,000 today is day 4 and they still have no idea what they are doing!?. Toyota's customer service with their people are absolutely horrifying. They have no idea how to sell a vehicle they have no idea how the process is even done. They try to tell you or ask you how the process is done LOL they saw three girls coming and thought we were stupid so now that we know what we're doing because it's not our first rodeo it's actually our third car that we're buying. They want to string it out and we're in the middle of a hurricane and they expect every day something new something new well this doesn't make sense that doesn't make sense everything is making sense you have our lease we're all on it you have all our incomes but you don't even need because nobody's on the car except me?. I mean if you're not going to give me or sell me the car and on top of that they would not let me go through the wonderful loan people that I'm already going through they said no we have our own people that's not even correct you can go through the loan people that you're already going through who you have amazing outstanding credit with. But they refuse to call them. Also I should not have a payment of $688 a month on a $30,000 car with a 788 credit score absolutely absurd. And you don't just try to go through one bank for a loan when I have that kind of credit score you go through multiples they have no clue what they're doing neither does Arlington Toyota. So I'm just going to say Toyota corporation all the way around do not buy do not go to. Oh yeah and we tried to sue for the lemon law on the Yaris and you know for it also being sold to us as a dangerous recalled vehicle. But fair and Farrah told us that we had an amazing case made us keep our vehicle for 3 months and then called us back and said you don't have a case basically screw you. So it kind of feels like to me Toyota and the law firm kind of made their little deal and you know the little people are out on their ass. So just stay away from Toyota don't buy from toyota. Worst mistake ever. And we were told that Toyota was amazing that was a lie. May everybody stay safe and God bless.

Went to Toyota to purchase a vehicle and they were super nice. They wanted 3500.00 down even with great credit. We left because of the high payment and they were taking their time playing games. They said they would call the next day and never did. My husband called them througt out the day with no return call still. Toyota service is the worst I have ever experienced. They clearly don't want to make a sale.(Toyota of Ft Myers)

Hi: I've had a lot of problem with my car from Toyota company and unfortunately there is not enough room to go into the details and I talked to dealership about my car problem that isn't my fault and at beginning when I bought brand new this problem happened and after fixed it because under warranty again this problem created with milage of 25000 and they said is not warranty now and if I want to fixe it ,I have to pay $ 6100.00 just for A/c air, don't you think it's ridiculous? that such a system would fail after one time replacement with such milage and I talked to central assistance company and they gave me a case number and after few times talked to the manager they said we can not do any thing because my warranty is gone and you know that in Washington state isn't warm in summer and during this time I used it two or three times for a few minutes and also I am sick and I use my car just for shopping and to go to the doctor and I'm not working and disabled and I did all my services from Toyota and several times their services not good and not reliable and only they said, I am sorry for that and these cases show that there is not proper management and I am very sorry for such a situation there is no one who can give a logical answer, not based on the rules you have created for your company, Although these words I spoke have no value for you I just wanted to inform you as a customer. Regards

7 hours service and windshield made me late for work Cabin air filter was plugged SOLIDED intake filter needed replaced caps left open on all resevoirs that were empty

Bought a 2020 Toyota Tacoma in 2020. 36 month warranty just ran out and only have 44k mikes on it. AC evaporator cracked and now I get no AC whatsoever. Quoted by Autonation of Toyota Pinellas $2600 to fix. This truck is 3 years old! I live in Florida and am literally dying everytime I get in my truck. Toyotas are bough to be reliable. I contacted corporate and was told there was nothing they could do. This is a failure by Toyota there is no way this should happen to vehicle with 44k miles. Ridiculous. Someone contact me about making this right please! 513-604-5901-Andrew Dixon

Bought a 2021 toyota supra with 650 miles from toyota of ramsey New jersey 3 weeks ago. Breaks making loud train noise then still is doing after 350 miles. No one will return any calls from New Jersey or my local toyota of york pa. They either need to fix it LOOK at it replace it or have the decency to call me back. 717 501 1535. Iam going in to get my other toyota serviced tommorow should be interesting.

Impossible to speak to anyone. Have spent literally hours in the queue. Am always 'customer number 14'whatever time I ring. Have requested call backs - they never happen.
I really need to resolve a situation which is giving me great stress. Have been in hospital for 11 weeks in a serious condition. Car has been stolen and finance agreement due to end soon. Insurance co being difficult. Need help!

2020 Camry with failed valve terrain.
Failed 1700 miles past warranty. Been working with customer service and been promised so many call back that haven't happened. In process of having a shop replace engine. Being a Toyota owner over 25 years, never had a Toyota fail after or at 100k. Been working with REMI but after calling and complaining about no fallow up from her, Toyota assigned a new case manager with a promise to call on Monday. Today is Monday with no call from Toyota. Was ready to purchase a 2023 Tacoma July 6th. After the treatment I've received from Toyota with my Camry. I'll be taking my purchase somewhere else. I'm financing 2 Toyota right now... Will be my last.

I just want to say Mr Leo was the best service text that I everyevery had at Sun Toyota on Thursday Oct 19 he was one the ball the whole time Your the best and Thank you soo much Alice M

Went through sheridan wy and stopped in at Fremont toyota. Was on vacation and had code come up on my 2020 corolla. Tyler McGary was so kind and fit us right in, went out of his way to help. You need more employees like him. Elna Boone

The Services were exceptionally satisfactory and upto mark. Madam Maryam was extremely Professional in her approach and it was really fast

So, I am a relatively new Toyota owner. I purchased my RAV4 about a year ago and took it in for servicing to a different dealership just recently. My experience from the first call to my final interaction was awesome! It seemed that at every turn, the employees at Gateway Toyota went the extra mile! Logan (appointment coordinator) connected me to Troy (service coordinator) who in turn connected me to (Angela shuttle coordinator) who connected me to Rick (shuttle driver)
At every level I felt a genuine caring to "get things right" while some interactions seem 'not that big a deal' I personally was treated like a big deal from beginning to end. Recognizing that the most important thing is the actual service itself, I couldn't have been more fortunate to be assigned to Troy!!! He and his crew detected a number of issues that I not only was unaware of, but likely would have never realized until the issues became real problems... Not only did he bring these things to my attention, but by my reaction to the news and a potential $6K price tag to make things right, he took it upon himself to determine if my 2017 RAV might be supported by Toyotas warranty!!! I was awestruck to be advised that everything (outside of the winter serving that prompted the appointment) was going to be 100% covered through Toyota!!! Having bought the suv 'used as is' from m a Ford dealership I truly did not expect that result! The daunting thought of paying that kind of repair was beyond my financial wherewithal and within the hour, Troy gifted me the good news! I am so grateful for the care, attention, and detail he provided me I had to write this review to validate my positive experience with all parties involved! To top off everything, by happenstance I met the owner of the dealership in the service bay as I was leaving... Neil greeted me with regard and by the time I left, I felt like a preferred customer at every level! THANK YOU Gateway Toyota in Edmonton!!! It was sincerely a pleasure doing business with all of you! With gratitude, Marlene ♥️

Every time I have an appt with my dealer in cottman ave in Philadelphia is a girl there that always try her best to explain all my corcern about my service,her name is ling Mai ?she's is a cute , she even gave me a hug after told her I was guetting a divorce,the best employee ever???

We have been dealing with Penticton Toyota for more than 15years. Roger Clinton and I recently purchased a new 2022 Prius Prime . My hubby has had at least 5 Toyota vehicles in the past and our most recent deal was from a 2020 Prius Prime to a 2022. Chris Wood has always been our agent and he "dug in his heels " and really did a top notch personal job with us. He is knowlegable about his product, caring and professional with his clients. He handled the sale with skill and we were both very pleased at how dedicated he was in listening to our requests. Mike George did the financial aspect and as well, did a super terrific job. He has a great sense of humour and made the time go by smoothly, along with Leah Walker.????Great chatting with u both. All these folk are like "family" to us, as we are always treated with respect and honesty. We love Toyota and will always look up to these great business managers. Thank you all ?for the sincere kindness and professional dealings with ur crew. Thank You Chris Wood for listening to our issues and making it all work for us. Top notch professional people work here. !! We love our 2nd Prius Prime.!!♥️
Sincerely, Gerrie HARKER and Roger CLINTON

After a timely response I retract my review of Toyota service issues after speaking to the Service Manager. A very professional follow up to my complaint. Thank you.

The experience I've had at Toyota buying my first car has been pleasant. They have accommodated to my needs as well as taken into consideration of what car would be best for myself and two year old daughter. Not only did I look at cars I had a great time talking to Bryan the sales rep about life itself.

I have to say I love Toyotas I got 4 runner and it's the best vehicle I've ever had and I never want anything but a Toyota ever ! Keep it up. Very satisfied

I would love to thank Marlene Levy and Jean for the outstanding customer service at Toyota at Earl Stewart. Very helpful and no wasting your time like other dealerships. Very grateful.

I want to thank Elissa Bernadin for such great Customer service. She was so sweet so attentive. She is a great soul, I am so happy with my car. Thank you and your team for making this happen. Wanda Pineiro

Marketing & Advertising Teams,

I absolutely love the newest Toyota Tundra commercial with the 4 good looking, well dressed black men in suits & hats, meeting up for a dinner at an outdoor cafe! How refreshing it is to see such dapper, grown men, looking so well put together, having a good time & looking so attractively attired. This is one of the classiest commercials I've seen in a long time & I appreciate Toyota'a advertising and marketing team for putting together such a well done commercial featuring young, professional, intelligent & smooth looking black men. Thank you! Great Job! Please continue to produce such quality content featuring these kind of images of black men, women and families! I'm thoroughly impressed and appreciate! It has solidified my resolve to continue to support and hold Toyota products in very high esteem. Have a great day!

My wife and I have been Toyota owners since 1981. We have been loyal patrons of now Ciocca Toyota in Muncy Pa for the past 21 years. Ciocca has just taken over this dealership in the past couple of years. There are 2 people that we would like to recognize that have gone far and above to provide customer satisfaction. Ray Pletcher, service advisor, really knows to handle customers. If it were not for him, we would have probably never purchased another Toyota. But he stepped in, was very empathetic to our issue and has kept us on as a Toyota owner. Job well done young man!!!

The other is Tom Stacey in the Sales Department. Tom has been our salesman for many years. Tom has always looked out for us, got us the exact car that we wanted and always worked out a good deal for us. He is definitely an asset to Ciocca Toyota.

Date: 11/1/21
Hall Toyota Virginia Beach
1877 Laskin Road
Phone: 757-563-1070

RE: Chris Belcher & Michelle Bozeman

While leaving town for long trip to southern Florida, we experienced engine warning lights "Multi Collision Control" - take to dealer. The 2021 Sequoia had only 200 miles on it and was surprised by this. In any event with fully packed SUV with two large dogs inside we were approx 5 miles underway. Deciding it was best to head straight to closest dealer (3pmish). We we greeted in service department by Michelle Boseman and Chris Belcher (Service Advisors). After explaining our problems and the need to have someone assess.....Chris was instrumental in seeking the guidance of a service tech. Knowing we did not have a scheduled appt we were pleased with the immediate attention. Long story short...we had to wait about an hour to learn it was a faulty spark plug and was able to resume our long distance trip. Many thanks and appreciation to both Chris Belcher and Michelle Bozemon for going above and beyond.

I stopped at the Toyota dealership in Madison Wi yesterday. I needed my cell phone connected to my car. A young man named Jeremy came up to me and asked if he could be help me. I told him my problem and that I had tried several times to do it according to the manual. He came out to the car with me and within minutes he had me all set to go. There was no charge. Such a nice young salesman. When we are ready to buy a new Toyota (we have had 4 so far) we will come to this dealership and if Jeremy is still there we deal with him. Thank you.

I'm the third owner of a 1997 Toyota Corolla I've had it for 2 years now it has 484,687 miles on it I've proudly put the last 50,000 miles on it. It has never once broke down, it gets over 40 mpg, does use some oil, transmission is solid though. I love my car and plan to put many many more miles on it. Hands down best car I've ever owned. Thank you Toyota for an incredible automobile.

The customer service representative was very attentive and patient in hearing my issue. After our call the dealers service manager was contacted and an appointment was set up with him to address my problem at the dealership. Based on the above I was very pleased with the treatment afforded me.

Michael Reyes/Service Advisor at Toyota Edens in Northbrook Illinois should be commended for his knowledge, expertise and beyond excellent customer service. My blue tooth stopped working suddenly on my 2020 corolla and since I was near by I stopped in to the dealership. I did not have an appointment and the service department looked quite busy. Mr. Reyes greeted me and quickly stated he had time to assist me with my problem. What an unbelievable and pleasant surprise! I have never had an experience like this at a car dealership. I phoned my friend who also gets service at this site and she stated Mr. Reyes' name before I could tell her how impressed I was with a particular service advisor. I will also be notifying his direct supervisor, Ambrose Espisito about this great experience. I will be using this dealership from now on and sharing with friends and family that there are still excellent workers like Micael Reyes.
Ellen Waxberg

The reason for this 5-Stars review is truly because of my exceptional service advisor, Ms. Miranda Godfrey at the Western Branch Blvd. location.

I typically do not write reviews and when I do it is subsequent of couple months after the service / transaction.

October 2020: I took my New Car (at the time) in for a normal scheduled service appointment - what resulted should have been a vexing situation (w/ less than 8,000 miles). I asked Miss. Miranda to please have her tech take a quick look at my Infotainment System, because it kept blinking on-and-off during my work commute - annoying. The tech identified what looked to be the issue and ordered the part(s) necessary. When the parts came in, Maranda called me and we decided on an afternoon drop off. Everything was arranged and she also had a courtesy ride waiting to take me home.

Later that evening she called; stating the part did not resolve the issue because the tech was able to replicate the original issue on the post test-drive. She was aware it being my work commuter car -- asked if I needed a courtesy pick up in the morning. I asked her to hold on to it which should allow her Tech more time to trouble shoot.

After lunch she called; she was going to order a complete USB kit and would need my car for 24-48 hrs. Without asking, she stated the work will coincide with one of her loner cars to ensure I had transportation. I picked up my car after work. Dropped it off a week later when they opened and drove off with the loner.

Two days later, my car was ready. I stopped by after work and picked up my car. The replacement parts seem to have remedied the issue. Two weeks later the same issue began again and I called Miranda with the unfortunate news. She called back and stated she requested a warranty claim -- already pulled my warranty documents and set everything up. A few days later, schedule a drop off for another loner and kept me informed with every decision she was making on my behalf and why. This time, I had the loner for almost a week (included a weekend). The following week, my car was ready. When I got there, the paperwork was ready and my car was pulling up - OUTSTANDING Customer Service (accounted for her customer's time).

Nov, 2020 around Thanksgiving: The same issue started to happen again and of course I called / left a message on Miranda VM. She called back and already had me set up for a drop off and loner. This time she had amplifying information regarding why the infotainment was having issues. She asked which model cell phones I used (iPhone, iPad and Android) and specifically honed in on the Android Note. Apparently the new Note phone I (intermittingly) used for audio-book listening on longer drives - note; the data USB port is also a charging port. She was resourceful in isolating my issue as a completely new phenomena being reported. Some new Android Models; the charging voltage exceeds the infotainment capacity, subsequently leading to similar issues I was experiencing. That's why it was difficult to isolate my particular issue. The issue was remedied and my car was returned.

Jan 2020: After holiday leave, I used my car again to commute and the same issue started again. However, this time, it happened during bumps on the highway or over speed bump. I called Miranda again and we had a good New Year chuckle. She asked if I could drop it off again and provided me with a loner. This time it was fairly simple, apparently one of the manufacture connections in the unit needed to be seated-in further and that was it - I was driving my car again the next day. I have been without any issues since January of 2021.

Miss. Maranda knowledge of the process, expected service timeframes and especially research (newly developing issue) leading to major electrical work like mine - has allowed her to advise on technical / mechanical issues while making customer centric decisions. Meaning... accounting for what would be satisfactory to me, the customer. Miss. Miranda has earned my business and my utmost trust in her vehicle recommendation. Moreover, her dedication within a very difficult position, dealership customer service. I feel the key to her success is also Miranda's EXCEPTIONAL soft-skills. No matter the situation, she kept me feeling like she (on behalf of the dealership) was doing everything within her power to get my vehicle back to me in a timely manor. Ultimately, I felt my vehicle remained in good hands and at no point I felt like I was a bother and or felt like the 'heavy-lifting' was mine to bare. (Accounting for COVID-19 environment), I was not inconvenienced throughout this process.

I feel it was because of Miranda direct resolution minded approach to my issue. She possesses what I feel is under represented - a great balance of business commitment and soft-skills - she kept every visit light-hearted and upbeat. THANK YOU MISS. MIRANDA!!!

Overall grade A+ was going to walk in but they were able to book me with an appointment thirty mins out from leaving my house - jay williams hooked it up on telling me about a possible coupon that I was able to find online which saved me 40 bucks - he then was the first person the three years I've been w Toyota to take the time to explain services included with my package and dates they expire - Arlington told me I had no free oil changes left which was false - good job coggin Toyota

I want to THANK Derek Oglesby for always answering all my questions,and for his great customer service always staying true to TOYOTA name

I received excellent service today from Meagan at toyota customer experience. twice our call was cut off and twice she called me back!! I had taken my car in overnight for service and Kearny mesa toyota could not fix the problem. Meagan got the right internal help and with me sitting in my car she was able to guide me through a procedure that fixed the problem- amazing.

I am a resident of Pgh, Pa; and I am a customer at North Hills Toyota Parts Center. I've had the pleasure of purchasing parts from John Kavulic on multiple occasions and he has consistently treated me in a professional, knowledgeable and courteous manner.
I've purchased parts from other Toyota dealerships, and I wasn't as impressed with those other experience. I greatly appreciated John's exceptional customer service over the telephone. When I met John in person, and I could see that he was every bit of the Customer Service Professional that I envisioned.
Customer service professionals of the caliber of John Kavulic are hard to find; North Hills Toyota, however, has found a true gem.

This letter is long overdue but it is one of TOTAL satisfaction and the excellent service and treatment I received from both the Corporate Office and my Local Dealership regarding my 2009 white Toyota RAV4 back in the spring/summer of 2016.

I purchased my vehicle in 2009, brand new, from Ira Toyota, Danvers, Massachusetts. All maintenance, service, recalls and state inspections have been performed there since the day of purchase. I have received excellent service with each and every appointment. I noticed early on in 2016, a chip in paint on the roof of my car about the size of a quarter. Upon closer inspection of the chip, you could see the paint surrounding it was also about to peel away. I decided to Google the issue and found several 2009 (white only) Toyota RAV4's with the same problem. I contacted Toyota Corporation on a Friday to advise them of the problem and have it documented as there were none on file at that time. On Monday I had an appointment at Ira Toyota for my state inspection sticker and was advised by the Corporate Office to give the case number to the service person on that day.

I want to thank Alexander Pendelton, Assistant Service Manager, at Ira Toyota of Danvers Massachusetts and my local contact. He took the calls from the Corporate Office and followed through in helping to diagnose the problem. Alexander provided excellent customer service always keeping me informed as to what was going on. He's definitely an asset to Ira Toyota. He's professional and was always available to take my calls, should I have a question. Never once making me feel like a nuisance.

I also want to recognize and thank "Tully" at Toyota Coroprate Office in California for his hard work and dedication. The "always on time" followup calls made keeping me in the loop. He was instrumental in coordinating the work to be done to fix the problem. Working together with Alexander it was determined the problem could have been a defect in paint at factory level.

It was no small job. I have roof racks which had to be removed and the paint stripped back, repainted and the roof racks re-attached. This was done at the Ira Collision Center where I dealt with the center's manager Larry Blum. Thank you, Larry, for your commitment to excellence.

Although my vehicle was no longer under warranty, Toyota Corporation authorized the work be done at no charge! It is because of this outstanding customer service and the loyalty I have shown over the years to Ira Toyota of Danvers, that my next vehicle will be a Toyota to be purchased at Ira Toyota! In addition, I have told many friends about this positive experience and they, too were impressed. It wouldn't surprise me if one or two of them have Ira Toyota in mind for their next car. Loyalty does pay off!

Sincerely
Nancy W

Hi Toyota,

I am sharing. My experience which I recently had with one of your guy was really awesome. The way he treated me was wonderful, I also belong to hospitality industry but your hospitality is appreciable. Thank you Jassi & entire team for giving such a nice customer service.

Regards,
Mukesh chand

Toyota treats their customers and their employees like crap. When they layed off their 140 hourly people in portland plant they gave them 1 day notice. They kept all their office staff and supervisor and managers to sit there and play games and look on the enternet. They have the worst people skill i have every seen. these people have been off for three month and toyota does not care for anyone but their pockets. Their is no family their i wish japan could see how they treat people.