Toys R Us Positive Customer Service Ratings - page 2

I just finished mychristmas shopping 2 toys r us...I was surprised how quickly I got in & out, given how crowded it was.
I got some deals, good service from video game girl, and cheery enough service (given it was busy). I left happy.

I posted about the Rapunzel Tower and the fact that the free set was impossible to get. A supervisor did call me today, and if the results are what I was told (notification that the set is available and a free one sent to me) I will change my negative comment to a positive. I am actually happy to have heard from someone.

On 8/7/11 my 4 yr old grandson lost $65.00 of his birthday money he was going to spen in Toys R Us. He was so upset and I went to the service desk and tol the bou and girl that was up there what had happene. They both smiled and said they had found it and he went to the office and gave me back the money. Needless to say my grandson was so happy. Their name is Lara J and Mel. We were at Monroe La in the store there. I hate to say it but there is not many that would not have put in pocket and kept that money. Thank you so much to both of you.You made our experince realize that there are still honest people in this world. Thank you so much!!

We would like to express our sincere thanks and provide customer recognition to 2 employees of the Bethel Park, PA store # 6560. Team Member Bridgette in the baby furniture department and Manager Ron, were extremely conscientious in resolving a crib mattress/crib dilemma for our 9 month-old grandtwins. They willingly returned two mattresses (purchased at BRU) that did not fit snugly in the Delta cribs that we had purchased also at BRU. Bridgette was relentless in her bringing out many mattresses to see if they would fit snugly - with ultimate success after about 45 minutes of trying many mattresses. She deserves special recognition for her customer service effort. She also worked past her shift end time to complete her activities. Ron likewise set the tone with the employees to resolve our issue to our satisfaction and provided an agreeable financial solution to our situation. We were very pleased with the final outcome of our situation.

I visited the ToysRus store in Marrero because I had a problem with my order. The staff handled the situation in a very helpful manner. They were courteous, knowledgeable and kind. I appreciate this kind of service very much. Thanks very much expecially to alvis.

I called this number followed the prompts and spoke immediately to a CSR they were very helpful and i was satisfied

On Sunday, March 20, Erika Babcok at the Atlanta Northlake store was extremely helpful in helping me get Toy Story toys. Another employee named Preston left for the day (without telling me) and no one could find my planned purchases I had left at his register. Erika apologized for him and she and Wayne searched to locate them. Later she called me at both phone #'s I gave her to let me know she had found what I wanted. I returned to the store and Erika had set them aside, just as she promised. She went the extra mile, and is a credit to your company. Thank you. And please thank Erika Babcok, too. Susan Parker

Toys R Us does not make the products STUPID PEOPLE why don't you complain to the manufacturers instead of bashing on a store you don't "have" to shop at go spend ten bucks at family dollar and see what happens to those toys.. idiots

my experience was great! everyone was more than helpful.

Had a Christmas request for a homeless 5 year old. Went to TRU on 11/19/2010. All area stores were out of the Mommy's Baby. Amelis M from store # 6305 and made sure the little girl would have her gift in time for christmas. Thanks Amelia
PS Just contacted a rep about a question I had about the mom returning the doll if needed and the rep was extremely helpful

Kaneohe Store.
Kiwa is the store manager and performs an Outstanding customer service. She sure is an asset to the new store at Windward Mall Kaneohe.
I purchased a toy not knowing the day of Grand opening. Four days later went back to look around and found the toy I purchased on Grand Opening was Buy one and get the 2nd half price. I asked her whether she'd honor my receipt. If I purchased another toy. Kiwa was nice enough to honor my request. She should be recognized for her Excellent Outstanding Service. She sure has the Aloha Spirit.
I would apppreciate a response to this comment.
Thank you,
Yvonne Koga

*****The Windward Mall sure needs a toy store. Myself and hearing other customers
would like to have this Toys R Us Store.

I just want to give the biggest compliment out to the manager Rod and the associates at the Toysrus in Pensacola Fl 32504. I was in there Tuesday night 2/9 to buy a gift for my girlfriend's baby shower where she did her registry. The associates helped me find all I was looking for on the list I wanted to buy. Awesome customer service. I went back on Wed 2/10 because my cousin Matt and his wife Brandy are having a baby (great people). So I was looking at the gliders. Rod stepped in and helped me out so much. I can't say enough about Rod. He was personable and knowledgeable, just genuine. Rod and his staff rock. So helpful and nice and it shows they care about eachother and the customer. Thanks again to Rod. Hope you have a successful year at the company.

I just spoke with one of your customer service representative concerning a Christmas order for one of my Christmas Angels. She was extremely helpful and very courteous. She located my order and all is well. Thank you Toys "R" Us.