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Tracfone

Customer Service Ratings and Comments

Tracfone is ranked #94 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 45.27 out of a possible 200. This score rates Tracfone customer service and customer support as Disappointing.

NEGATIVE Comments

64 Negative Comments out of 75 Total Comments is 85.33%.

POSITIVE Comments

11 Positive Comments out of 75 Total Comments is 14.67%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • It is unbelievable how INCOMPETENT this company and its agents are. I recently purchased a phone online after being assured that transferring my services and phone number would be no problem. Of course, that's not what happened. When my new phone was finally activated, it had a different phone number! I have called in 5 times within the last 3 weeks to try to get my number back. The first 3 times I was assured it would be fixed. The fourth time the agent pretended to be working on this issue and HUNG UP ON ME. The 5th time I insisted on a Supervisor. I'm sure they did not give me one, and the agent just gave the line to her college who pretended to be one. Now I am told that MY NEW PHONE is incompatible with my old phone number??? WTF? How can a phone be incompatible with a phone number?????

    It does not help that absolutely everyone speaks English as a second language. I cannot understand half of the things the agent says to me because they do not pronounce it clearly and distinctly.

    srowles 3/12/10 9:27AM

  • I have used Tracfone for several years without a problem. Then I ordered a new phone online . It arrived without a SIM card, so is useless. After spending inordinate amounts of time trying to reach Customer Service I finally reached a representative who spoke heavily accented English, clearly didn't know what he was doing, and whose computer wasn't working. Eventually I was promised that a Sim card would be sent to me. That was two weeks ago. I am about to return the phone, because neither I nor my husband have been able to get through to Customer Service. Perhaps should move its Customer Support back to the US and create a few jobs here.

    Anonymous 3/11/10 1:09PM

  • OK- more than one customer is frustrated with the new tracfones we have switched to. The new phones have Verizon sim cards. Is Verizon accountable and/or tracfone? Motorola is usually a reliable phone. The older tracfones we have used never experienced problems. Is your contract with verizon worth loosing customers and putting people on the road with no recourse than to call 911? There are no snow issues -
    power is back on in NJ - are Verizon stations operating? Your online gives genl IT questions but no space to spell out real details/problems. Calls not allowed in or out with full power is not acceptable. Getting message on web - ck your power when there is full power is not acceptable. Using minutes to get recording - "if this is an emergency call 911" is not acceptable. Think of a loved one on the road - being at risk for not being able to communicate- 911 cannot be used to let someone know not to worry-
    So glad i am not working in your call center-
    give your operators permission to give honest answers - IT - i will pray for you - you got dumped on too - So when are the new phones getting back to service? Mine has been non-operable for days.

    Anonymous 3/4/10 6:25PM

  • I tried 4 times to have my old number ported to a new phone--and both were TracFones! Each time, it was the wrong number, they needed to send a new SIM card, wait for it and then call back. Then the port didn't work, let's do that again, wait for the next new SIM card. By the 4th time, and the phone re-activated with its previous number again, I gave up, asked for a supervisor to give me some minutes and I would try to be happy. This person asked for a lot of information in order to give me anything--okay, so they don't want to dole out free minutes to just anybody, fine--but then the system hung up on me (or maybe it was him--I don't know). Here's what annoys me: he has my land line, my old and new tracfone numbers, and he ain't calling me. I get the feeling they do not care at all.

    I don't think it was ever the fault of the people who answer--foreign they may be, but they were all going by a script. If it takes 4 tries to FAIL to do this simple thing, though, it ain't their fault--it's the fault of the script writer and the system architect, who are supposed to be the smart ones.

    gapthemind 3/1/10 3:38PM

  • plain and simple tracfone customer service is the worth . not ot mention no one there speaks clear english or even understands it they really mess up on the true meaning of what they are trying to say and do not understand you. pointless to even try explaining your problem to them. never get a resolve from them.

    dissatisfied customer 2/28/10 3:00PM

  • My issue with TracFone is still not resolved!! After two months.....

    Anonymous 2/27/10 6:09PM

  • For me to add my comments seems like over kill. But I feel that it isn't. We have a house in an area of the mountains where there is only CDMA service. Well, CDMA service is something that Tracfone offers but trying to get it from them is like swimming up a stream of maple syrup. My wife and I have explained that the GSM phone that we could buy in the store did not work near Arnold, CA, and even demoed this to the person on the phone. They finally promise to send us a CDMA phone and then send another GSM phone. We finally got one CDMA phone but getting another one for security reasons has been even harder. I finally hung up with, "I not playing your D___ game" when the person wanted to go through the whole procedure of verifying that the GSM phone did not obtain a network.

    One supervisor told me that he was penalized if he gave me a CDMA phone when it was not necessary.

    Mal 2/23/10 10:29AM

  • I see I'm not alone. I have had a tracfone over 6 years. I get good service until I try to transfer to a new phone . In the last 2 weeks I have spent hours trying to get my phone working. More things went wrong than I could have dreamed of and I gave up tonight. I still have no phone service and am convinced it is a lost cause. I've waited and waited, talked with customer service, techs, and supervisors many times.My phone number is a 440 area code. My phone wings on a 989 area code number. They were sending a new SIM card. I waited days and called to see where it was. It has never been sent. I could go on and on but you get the picture. If you read this and get a tracfone you have been forwarned so remember that "I TOLD YOU SO!!!!!!!!!!" Ken

    Ken 2/19/10 8:22PM

  • Seriously get more people on the customer service number, ones that speak english without a heavy accent and know what the hell they are doing! All I need is a return authorization number for cripes sake! And they cant even do that! I am sadly disappointed with TracFone and will not use them again.

    Anonymous 2/19/10 12:31PM

  • I'm getting angrier by the minute!!!! I waited for 40 minutes to speak to a human being and a half hour explaining my problem to someone that can't speak English!This for the tenth time only to be transferred to wait another 45 minutes when my phone battery died! I HATE THIS COMPANY! I've never been so frustrated with a company in my life! I have been charged $70.00 on my CC and I'm calling for a fraud investigation! I was told I wasn't getting my money back! I'll get it back one way or another! This will cost this company a thousand times what it screwed me for! I won't stop until TF goes out of business! I HATE TRAC FONE with a passion!

    Anonymous 2/16/10 6:20PM

  • I have spent over 12 hours on the phone trying to get my problem resolved! I'm out $69.99 for air time that won't register on my phone! I hate trac fone and I'm going to tell everyone I know what a rip off this company is! No one I have talked to can speak English! I have never been so angry about an issue in my life! When the minutes are gone I'm going to take this thing out and burn it!

    Anonymous 2/16/10 5:49PM

  • I'm getting ticked off to every time i call to speak to a customer representative i get this "call back later due to high call volume" come on now every day? that message it's freaking ridiculous It's Pissing me off some im trying to change my number and they act like our calls aren't important!

    Anonymous 2/10/10 12:46PM

  • Bought minutes, still not appearing on phone (2 weeks later). They're not processing emails ("error occurred") and not taking calls ("call back later due to high call volume"). I'm without a phone and really ticked off.

    Anonymous 2/10/10 8:30AM

  • On 2/4/2010 I tried to buy some minutes for my trackfone on my computer. The procedure failed and I tried again and it too failed and then I tried using a line phone and the procedure also failed. Then I found out that I have three 20.63 charges on my visa card. I spent 2 and 1/2 hours on the phone calling the customer center but with no results. I wrote to them and I called again next day without any success. I hope that Visa people can dispute the amount with some success.
    George

    disillusioned 2/6/10 10:16AM

  • Clearly, this company has the worst customer service in the world! It is almost impossible to communicate with them and you can spend hours - yes that is hours - trying to resolve a problem.
    Apparently, this company has gone on the cheap and has no regard for its customers.
    Try something else and don't waste your time with this infuriating people.

    MainelyPhones 2/5/10 11:38AM

  • Did not get my minutes. Called five times already and they say they have too many people calling to complain. They refused to take my call.

    Stranded_without_Minutes 2/4/10 1:37PM

  • Your customer service # is useless. Two hours on hold and still no connection. Other times, it's a HANG UP due to "EXTREMELY HIGH CALL VOLUME". How about putting more than one agent on the phones at one time. This is just ridiculous.
    I just want to cancel and reverse my cc charge for Feb. I don't want the minutes.

    nonnanuch 2/4/10 11:17AM

  • I have been trying since 1/29 to contact Tracfone because I did not get my minutes (they did, however, charge my credit card!) all I get is a message saying that due to high call volume, call back later. Are they going out of business??? I have sent 2 e-mail with nothing but an automated response.

    Anonymous 2/1/10 4:08PM

  • Tracfone has the absolute worse customer service I have encountered. When I tried to transfer my number from an old phone to my new one, it took several weeks. My dad is having problems now. His service time expired and when he added minutes his phone number was changed. His Tracfone accont still shows the old number, his phone shows the new number and he can't make calls. To date, we have emailed twice and completed 2 trouble tickets. I will NOT call them--having spent hours on the phone with them. When my minutes expire, I will go with another company, and I feel like my dad will, too. Very frustrating.

    Ginya55 2/1/10 8:37AM

  • SAVE YOUR SANITY AND DO NOT BUY A TRACFONE! They are not inexpensive, if you value your own time. If you are lucky enough to get through to their so called customer service, you'll want to strangle them when they say "I'm sorry" for the 1000 time. They should not be allowed to keep operating.
    DO NOT SIGN UP FOR THE AUTO PAY PLAN - YOU'LL HAVE TO WORK WITH YOUR BANK TO CANCEL!

    dcjohns2 1/23/10 8:31AM

  • The worst absolutely the worst customer service I have ever experinced. Four days (and counting)and about 5 hours (mostly on hold)to resolve an issue. Reporting to BBB.

    iamsodonewiththem 1/21/10 4:56PM

  • Long time customer and very dissapointed about service, spent 4 hours on the phone, didn't get much help. Can't sign into account online.

    VandJ 1/19/10 3:13PM

  • Good luck trying to cancel Tracfone. It took me over a month of emailing (every other day or so) and three phone calls. They assured me on the phone my service was cancelled but then charged me for another month 2 days later. In every email they told me to call them but the next phone call to them was 75 minutes long and accomplished nothing. I finally wore them down over the month of emailing (maybe 30 all together?) and disputed the extra charge with my credit card company (and I won). Good bye Tracfone, forever!
    Also while I had the phone, they'd call me on my landline with an automated call "This is an important message from tracfone. If you no longer wish to receive these calls, press 1" which I did and sure enough the next week, they'd call again. Ridiculous.

    squid 1/18/10 12:50PM

  • Tried to add min. with a tracfone card for 2 days now with NO LUCK! I've been on Hold (as I type this) now for 2 1/2 HOURS! Still have not been able to add min. to my phone. Current phone time expires tonight so I will lose all of my old min. (710 of them) & my doubling of my new min. If you haven't bought or don't have a bunch of min. to carry over, DON'T BUY A TRAC FONE!!!

    Anonymous 1/11/10 6:05PM

  • I really agree with the preceeding items . The people do not understand English. And they are rude in the process. Tracfone is a ripoff.

    Anonymous 1/8/10 3:12AM

  • negative, terrible customer service

    cuz 1/7/10 8:04AM

  • i have never dealt with such idiots in all my life!!!. Trackfone should pay us for blood medication as your clients are going to have heart attacks from high stress levels. What an absolute joke, please dont call what you offer customer service

    Anonymous 1/6/10 5:12PM

  • Ditto to all I have read.. 8.5 hours over two weeks, 3 sim cards, and now they decide to replace the NEW LG phone..What are the odds they can't make the replacement work????

    Anonymous 1/6/10 12:27PM

  • My son got a tracfone for his birthday, I have called their non english speaking customer service trying to get minutes added to his phone and cant get it done. I tried the online purchase at the tracfone website and it apparently cant speak english either...I have tried several times to get in touch with the people to purchase them from a landline and have waited and waited and waited, still no minutes I think I will just try for a refund and forget about cell phones
    VERY POOR SERVICE, also the phone came with 10 minutes and everytime you turn the dang thing on it goes to browser and uses 50 seconds, so far from everything I am seeing this company is a scam and should be avoided,
    This company needs to do some serious rethinking about the way it does business, I cant say anything about the quality or lack of for the phone itself as we have NEVER been able to use it...

    Tracfone bites 1/2/10 3:34AM

  • they are very good at accepting your money not so good at correcting any issues they even have difficulty at connecting a new phone at start up

    Anonymous 12/25/09 9:34AM

  • Tracfone is a company out to make money and not service their customers.
    I spent 5 hours and then 4 hours with their people attempting to receive a signal.
    They promised 2 times they would send new phone and correct the problem.
    I can see the tower out of my window. My son comes home and has 5 bar with an another service.
    When I called to check delivery, I was told a supervisor had cancelled the order, because we should have service.
    The supervisor should look at the records of conversation and honor the agreement to send new phones.
    Tracfone needs to teach their supervisors the business.
    Or is their business to service the customer the same as a farmer services his cows.

    GENEO 12/23/09 6:04PM

  • tried to talk to them, and can't unstand a word they say,tried for one hour,had to ask them 3 to 4 times "what you say",I am with them now, but this is it,I am not going to renew with them, when i got it,didn't get my bonus min's like I was suppose to,,even tried to change my phone no. to my old number with no luck,they save money by getting people from india,and they can't speak english, so they are going to lose me,I am NOT going to renew with them anyone knows a good no-contract phone let me know!

    bud 12/23/09 1:37PM

  • VERY POOR CUSTOMER SERVICE!!!
    THEY NEED A ENGLISH TEACHER CUZ THESE DUDES CANT SPEAK ENGLISH AT ALL!!!

    Anonymous 12/22/09 2:44PM

  • Tried to help an elderly friend give Tracfone to a relative. Took a while to get an 800 number and real person to talk to.

    The real person did not give (was not allowed to give) information about the carrier etc.) This is important here in Maine since there is limited or no reception on some carriers.

    Anonymous 12/14/09 12:50PM

  • On 4 calls to their customer service to india, I spent approx 3 hrs total and issue's still unresolved. This has been the most frustrating "cust service" experience I've ever encountered. They lack simple common sense and if an issue's not in their script, good luck. I'm dropping the service.

    Anonymous 12/10/09 9:17AM

  • Worst cell phone company I've ever dealt with. Every couple of months, my phone fails to register updates. I go to the web site, enter the codes they give me, nothing happens. I call technical support and some guy who barely speaks English has me enter codes for an hour until the problem is resolved. And invariably they credit me with maybe half the minutes I should have. Awful, awful, awful company.

    And don't even bother trying to get your number transferred to a new phone. Just bite the bullet, get a different phone from a different company, and start over.

    Anonymous 12/8/09 9:54AM

  • Tracfone offers very cheap service and non existent customer service. When you eventually have a problem you will spend approximately 6 hours on the phone being told how sorry Tracfone is, entering codes and relaying codes and then being told you have no complaint that the phone is working. I have had Tracfone for 2 years now and I'm switching ASAP, I paid for service, the phone was not updated and Tracfone continues to tell me the minutes were added, I've finally given up. I'm switching to Verizon, I can't take it anymore.

    raj201 12/8/09 6:08AM

  • They are the worst company to deal with. Six, yes six phone calls and still no resolution to my problem. I need to have them transfer my origianl phone number and transfer my units. Seven, yes seven, sim cards later...NO SUCH LUCK. Still waiting for another Sim. I haven't had my phone for over 3 weeks. If I just didn't buy the One year service card, they would be gone. When it's up, I'm gone.... Tracfone, you suck!

    POdcustomer 12/7/09 12:08PM

  • Bought a 376 camera phone. No signal or drops signal, but usually no signal. Called "customer service" and got the scripted fixes. Didn't work. Called again, same thing. Called again same thing. (Wait 24 hrs for reprogramming after their fixes, call back if it doesn't work). Called again, got a replacement phone. Cheap lg200c, didn't open it after seeing less than half the talk time on battery and no camera or features. Called again, said 376 wouldn't work in area. Logged on to website, it said it would. Said and equal phone was not in stock. I said I would wait, they said they would send an equal value phone when they were in stock and to hold on to the junk one. No phone, called again. Said a new SIM card would fix, it didn't. Called again, said they would send a replacement phone. No phone. Called again. Said I should have got one, would send a replacement. Asked if it would be equal to 376,said yes. Sent another lg200c. Every time they spend about a half and hour "updating system" or "my system is updating". They just want you to give in and buy another phone instead of fixing the problem. Spent 1/2 to 1 hour on about 8 calls.

    Anonymous 12/3/09 8:59PM

  • I had my mother-in-law a phone activated three weeks ago. We ported a number from Verizon. We later decided we needed to change the Tracfone number. We called in on 4 seperate occassions spending over 30 minutes with each call to have the numbeer changed. Each time they assured me the number would be changed within 24 hours. The ported number was taken off and the account showed new number pending. The next day the same phone number was put BACK ON! This was on four seperate occassions. Do they not know what DIFFERENT means? I would advise anyone thinking of a pay as you go service to go with another service and check them out first.

    robert1048 11/30/09 1:24PM

  • I wish that they would hire people you could understand. It,s enough to make you switch to carolina west or verizon! Every time i call I,m on the phone for 30 or more minutes.

    Anonymous 11/21/09 4:09PM

  • My problem is with a Net 10 phone ( Net 10 is
    operated by same corporation as Tracfone). Question. How is it possible that they could activate the phone, but not assign a phone number upon activation? Spent an hour of my time with customer service, entering numerous codes, etc. Was told that problem will be rectified within the hour. It was'nt. Anyone else have this problem? Now I have an apparently working phone that calls out, but no
    one can call me. Very useful,( yeah,right!!)
    Rating zero.

    scooterboy457 11/20/09 10:59AM

  • Worst customer service ever. If you are consider buying a Tracfone, do not do it. You will only regret it.

    Tracfone stinks 11/20/09 7:59AM

  • I have never dealt with a company that don't know how to solve their own problem. spent 30 minutes 2 different days on the phone with coustomer service and still same problem. This is very troublesome.

    Anonymous 11/13/09 12:31PM

  • Very frustrated with cust service dept (which is obviously outsourced overseas). I'm sure the rep was trying to help, but the level of training and COMPETENCE of the employees that represent TracPhone is very poor. I've been waiting 35 hours for some resolution, but have not received ANY correspondence that they are working on my new activation problem (unable to x-fer old number - so I have a new phone that doesn't work). So I wait and can only hope there is a fix (reps don't have an extension, so there is no going to the same person to check on your issue)... Fantastic price, but you better hope there's no need for support - because you won't hang up smiling.

    ETphoneHOME 11/7/09 8:30PM

  • I really wish I had had time to research Tracfone before I bought one. We've had VirginMobile for years, but they don't have coverage where we need it now that my daughter is looking at colleges that happen to be in rural areas. So we went to Walmart and bought a phone last night with the intent of having it working and with enough minutes for my daughter to visit a college for the weekend and have some means for getting in touch with us. The phone activated easily via the Internet, but when I purchased the prepaid airtime minutes on the Internet, the update of the minutes failed. I called last night and twice today, probably a total of 60 minutes on the phone. Last night I was told (or so I thought) that it was a credit card problem. Now it turns out to be the phone. I've got ot have the phone in hand to get codes and so on... Everything I have experienced was written right here... I will be sure to contact my credit card company and dispute the purchase if Tracfone doesn't come through... in fact I may do that right away.


    Anonymous 11/5/09 6:03PM

  • I added minutes to my daughter phone and they authorized it twice. I spend all day on the phone with customer support only to be lied to. They blamed it on my bank. That was a lie. Then there sysytem went down, was told to call back in a hour. No one apologize fro their mistake. then i was told I did it. Wow been paying bills for tweny five years and never doubled paid nothing. My daughter will be getting a different. Never dealwith comny the rips you off then makes it seem like you did something wrong.

    ucacollector 11/5/09 5:17PM

  • Customer and Service don't belong in the same sentence when it come to Tracfone

    ikeymoto 10/16/09 12:21PM

  • Customer service? Not with Tracfone. This company is the WORST when it comes to customer service. I have spent hour after hour on hold or listening to the same questions over and over.

    rick 10/12/09 5:15PM

  • Tracfone customer service is completely worthless. The service people can barely speak English, and they don't seem to understand the problems. My son, my wife, and I each have tracfones, and all of us have problems adding airtime through the website, through the phone, and with the prepaid cards.

    rick 10/12/09 5:00PM

  • I could not add airtime on my tracfone threw there website. I have called twice, the first time I wasted 20 minutes with menus and going around in circles. The second time I got to talk to someone "Real" But they kept transfering me from one person to another. I wasted 52 minutes and got nowhere. My credit card was charged though. There wasn't any problem there. So Now I'm $177.00 poorer and still have the same amount of minutes that I started with. I'm going to try once more getting my money back. I can't believe they let companies operate like this.

    jeepram 10/7/09 3:33PM

  • Not using profanity, as you request, is a challenge, considering the level of customer abuse (NOT service) I received from the Tracfone representative
    He appeared to: 1.Waste as much of my time as possible. 2. Repeat excessively, and incorrectly repeat numbers multiple times, 3. Ask for and demand excessive information -- private information, including passwords.
    He insisted on the account number for my Verizon account. He insisted that he must have my Verizon PASSWORD for my Verizon number to be ported to Tracfone. (That is NOT correct per a subsequent conversation with Verizon!) He also asked for my email address, my home address, my home telephone number and my social security number!!! He gave me a case number and then changed it TWICE. Then he hung up on me!
    I rate you a ZERO -- not a 1.

    BMPAJOR 10/6/09 3:21PM

  • so i was calling just to reset my daughters pin number. i got rude costomer service and cut off 3 times.. they never called me back or apologized. i was very upset waiting for 3 hours for a damm pin number... ridiculous..........

    Anonymous 9/29/09 9:39AM

  • Speaking to someone that you can understand is a rarity with Tracfone.
    I have spent hour after hour with tracfone trying to get them to fix my phone. I can't call out from our local grocery store that is only a mile away from me. Time and time again trying to call home from an area in my town it says call failed. Tracfone says they can't find a problem with my phone.
    I have also been trying to download ringtones from their website but the website constantly says page timed out. Tracfone tells me that they have never heard of this problem but if you search "shopping timed out, tracfone" you will find others have this problem too.
    I am looking into new options for a phone..I don't need this BS.

    dasha10 8/23/09 7:38AM

  • Poor management leads to poor customer service. Tracfone people ask your vendor how much they are paying your employee in the Philippines. Check if they are giving them enough so that they have the motivation to perform well.

    John OM - Philippines 8/5/09 10:21AM

  • I was on the phone for more than an hour today simply trying to have somebody help me add air time. Adding it via the internet did not work, trying to do it over the tracfone did not work and it appears that the "tech support" hat no clue either.

    At this point I am at the end of my rope and I do not know what to do now. Needless to say I am extremely irritated and dissattisfied with the product and the company

    Anonymous 7/26/09 3:37PM

  • Received e-mail about special promotion on Tracfone. Renew for a year and get 250 bonus minutes (also the phone I have qualifies for free double minutes) that would be 400 units + 400 free double minutes + 250 bonus for a total of 1050. This is what the screen said I would receive. My credit card was charged $99.99 for this. The phone never did update the minutes or the new expiration date. I called and they had me enter some numbers and the exp. date finally went one year ahead but no 1050 units added. Rep. said call back if units not added in the next hour. I called back an hour later. Told the story from the last call. They asked me how many units were on my phone, over 1300, the exact number that was there prior to adding the years service and units. They told me that they didn't believe me. I was a "liar". After an hour they did generate an investigative # to have someone check this out. So far no new units added to the phone. I am to call them 3 days after the investigative # was issued to see if they have a resolution. (somehow I doubt it). I can't understand the reps. They have to repeat each thing 2 to 4 times and I try to piece a word together and attempt to understand what they are saying. I have had Tracfone since 2005. I don't use very many units a year (yea, I'm an old duffer and just don't use the phone much). I will probably never use the 1300+ units that are on the phone for the next year, but it's a bummer when you don't even get what you paid for on units. Very frustrating. Have had other issues with the company. If they don't resolve this issue, then when the expiration runs out or minutes run out, I'm done with Tracfone & Net10 (yes, it's run by the same outfit, a company in Mexico has controlling interest in both prepaid companies. Hope this helps someone else prior to them buying the pre-paid from these two outfits.

    LeeB 5/1/09 11:32AM

  • Terrible service.
    Poor business practices.
    Below standard equipment.
    Incompetent Technical Support.
    ---And, I live in AMERICA!

    Could someone please connect me to someone who speaks English..No, english..What, no I said.........E N G L I S H Geez.

    I first bought these phone for my children, the phones that I bought from Walmart would not work in my area...3 weeks for Tracfone to send out replacement phones. Drove cross country and added time..missed 1 1/2 hours of a business meeting because Tracfone didn't know how to load minutes properly (long story I broke my Verizon phone, so I was using my son's phone!) Even with the 'new, better phones" we were still getting shoddy reception ON BOTH so I didn't buy more airtime.
    Today I spent 3 hours w/ customer service. Issue:
    Cannot load airtime.
    Phone not accepting airtime.
    Phone takes 24hrs to activate.(I didn't see THAT in the paperwork anywhere)
    One of the phones took the airtime after an hour of programming BUT it doesn't even have a phone number!
    --Now, I can't get the $40.00 back that I put on these phone this morning..I STILL can't use the phones AND I WONT use them!
    Tracfone, good job. I am impressed and will be puchasing Verizon phones for my children. Tracfone, you are a ripoff and I will tell everyone that I know how much I deplore your company.
    Q. Anyway that I could sue for the monetary damages Tracfone cost me..not to mention the mental anguish that I have suffered due to this company?

    kathleensb 3/13/09 5:54PM

  • I purchased a tracfone. I bought minutes for the dam phone and the dam thing nevers works. their customer service is doesn,t exsist

    Anonymous 2/21/09 3:11PM

  • I so totally agree with the past comments. I have been dealing with TracFone for a year now and CAN NOT get any resoultion to my problem. This is a joke. Will probably be filing a lawsuit in the near future about this company. I have had 5 phones and none of them work...so I am now out 215 minutes and the phone that I have paid for. Can I get those minutes refunded? Of course not. Everyone claims to TRY and take care of the problem but does nothing. If you BUY a TracFone and need it replaced, all they send are re-furbished phones...probably ones that didn't work in the first place. They are a piece of junk and the service is disgusting. They lie, and lie and then lie some more about what they will do for you and then blow you off. Called again today 2/6/09 to question why I did not get the email and the corporate phone that was promised to me last Friday. Idiot that I talked to Ian #52803 said he was writing everything down and would email me my file but guess what! Do I have it!...Of course not. Here's a number ....800-876-5753...I was given this number saying it was the number to corporate in Miami, Florida...guess what! NOBODY answers...not even a recording. Going to the Attorney General's office and the BBB in Michigan to start with. These people are ripping us off BIGTIME!

    JW 2/6/09 9:28AM

  • After almost two weeks of attempting to speak to a human voice that speaks English, I did a search for a direct Tracfone operator and found the 18003232366 number. FINALLY, a rep that could help me. The rep Katherine, in the Phillipines spoke clear English & was very professional. Suggested they add this t/f # to speak to an operator on their automated messages, which just keeps repeating its messages. It took me over 12hrs of calls within two weeks,to have a rep/Supt tend to prob. The 800 8677183 is a WASTE OF TIME and has one so frustrated you want to SCREAM AND CANCEL/FORGET Tracfone. SUPTS should have their wives attempt their customer service so they can KNOW how bad and frustrating it is and the message , YOU DON'T MATTER" because they do not answer eamils and you cananot personally contact them. JL

    Anonymous 1/25/09 6:35PM

  • I keep getting a message on my cell phone FR then three numbers and then it says that .30 minutes have been deducted from my time. it then says to use a certain number to leave a message. For one thing I DO NOT have an answering message on my phone and I DO NOT receive messages because I DO NOT know how to set that up on my phone. This happens about three times a week so I am losing .90 minutes a week an I DO NOT EVEN use the phone. I have had the phone about one year and this has been going on since that time and I want it stopped and I want my minutes put back on my phone, I WILL NOT CALL THE CALL CENTER BECAUSE I WILL NOT TALK TO NON ENGLISH SPEAKING OR UNDESTANTABLE PEOPLE. Just put the minutes back on my phone and quit deducting them when I DO NOT use that service!

    Anonymous 11/18/08 11:07AM

  • So I just bought a Tracphone alittle less then a month ago. My screen just went out on it, without me ever dropping it or ever being handled without care. It is my first tracphone and I'm really dissapointed that I can't reach anyone to help me with this. Does this happen often, should I switch to a different company so it doesn't happen again, or will I ever get through to a human that may or may not have answers for me.

    Anonymous 9/14/08 1:26PM

  • I have done everything that i was asked to do to repair my cell phone. Nothing will work. I ak for a new phone and pay the difference. I was on the phone for over a helf hour trying to get thei cell phione to work. So far no such luck. why cannot you get me a new one as i have time on it to Feb 2010 and now i will losr it. I have to have one as i have other emergence to use it for.

    Anonymous 9/13/08 7:25AM

  • Submit your comment >>
  • I just noticed that my 650 minutes and extention had not been added to the trac phone since 12/26/09. I just called and put in the codes and all is well. The gentleman was courteous and patient. The reason they had not been entered is because the phone was off. I just use it for emergincies. I did ask him where he was and he said the Phillipines. Interesting.....

    Anonymous 1/20/10 12:15PM

  • Service issues have been addressed adequately by phone. Web site can be a bit confusing

    Anonymous 1/17/10 1:40PM

  • I have had Tracfone for at least 10 yrs now and I would not consider any other company. I have never had a dropped call or have come into any dead zones. It is very easy to add minutes right from your phone or on line.

    Anonymous 1/5/10 4:09PM

  • tracfone is really the best,cheap phones very good reception and customer service is excellent!i would recommend the phone to all my friends

    lucky 12/18/09 11:59PM

  • So far my experiences are not bad. Considering the phone is pretty good (as good as ones I paid a couple of hundred bucks for) and the minutes are cheap (I got Lifetime Double Minutes with my phone) it's a pretty good deal. I signed up for the Value plan so I get 100 minutes a month for 10 bucks. The minutes are added to my phone. Since I'm a light user and the minutes roll over this is perfect. They have other plans with more minutes or you can pay as you go.

    My two experiences with customer service were not bad considering that the average customer service experience today sucks. They were VERY friendly and tried very hard to help. They did have me jump through some scripted hoops (but what other company doesn't) and then put me through to someone who took care of my problem in about five minutes.

    Their English wasn't great but they understood me and were patient about repeating themselves.

    Given the great prices it's been a VERY good deal for me. I'm spending fourty bucks less a month and I don't have to worry about outrageous fees if I go over my minutes. Net result -- decent phone, decent service, savings of about $500 per year.

    ASam 11/30/09 10:30AM

  • I found the customer service reps to be courteous and efficient. They assisted us with closing out one phone. Then switching the phone number, minutes & service end date to a new phone the next day.
    We began the process in the evening after my son's phone was stolen at practice. (at 10pm)
    We called back the next morning after purchasing another phone. The whole process took less than 45 minutes.

    DW 8/26/09 12:04PM

  • I have had Tracfones for myself, my wife, and my brother for over six years. I have found the company to be completely reliable, helpful, and the phones reasonably up to date. As we don't use the phone very much it is cost effective for us to do it this way. I change phones every time there is a better phone available and, for the most part, have found customer service helpful. It is important for me to be aware that if the CS representative doesn't seem to understand what I am saying that I need to hang up and call again until I get someone who does understand what I say and I you need. Failure to do this causes the things I read complaints about.

    tup 8/20/09 3:34AM

  • Using the 800 number listed on this site (800-323 2366) I was able to report the loss or theft of a recently purchased tracfone to a live representative and have the service on that phone disconnected. It took but a few minutes and the agent was clearly understood and efficient. Thank you. BWF

    BWF 7/29/09 5:39AM

  • 4/10/09 Spoke with Tracfone technical service for assistance with new phone not sending or receiving calls. A helpful young man in Columbia patiently helped determine the phone was not satisfactory and is sending a new phone in 3-5 days with minutes and time added as original. If phone does not arrive I will comment again. He was very helpful, though. Our other Tracfone has never given us problems except we are sometimes in a cell phone vacuum in our rural area. So, at this point I give them an excellent rating.

    A Nebraska cell phone user 4/10/09 6:53AM

  • I am so sorry to hear about the frustration and never-ending problems others have had with Tracfone; my experience has been completely different. Three people in our family have tracfones and find the service pretty reliable. When I have had minor problems (minutes not added, voicemail questions), they have been successfully resolved. I will say I'm a little worried now about what will happen the next time I need help, but I'm not ready to pay more for cell phone service.

    sophschmi 2/12/09 10:13AM

  • My phone got liquid on it and broke, and they transferred my number and minutes for me, even though I heard they don't on broken/stolen phones?

    The fine gentlemen spoke excellent english and sounded like he was from the US.

    A+ Support and service from Tracfone.

    anon 12/27/08 1:50PM

  • Submit your comment >>
  • Hey Tracfone User

    My Name is Elston and I am a Tracfone Employee and I am here to assist anyone that needs any assistance. My contact information is 1.800.626.4883 ext 6107 or by email elombillo@tracfone.com

    TRACFONE 5/20/09 11:21AM



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