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Tracfone

Customer Service Ratings and Comments

Tracfone is ranked #102 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.63 out of a possible 200. This score rates Tracfone customer service and customer support as Disappointing.

NEGATIVE Comments

130 Negative Comments out of 153 Total Comments is 84.97%.

POSITIVE Comments

23 Positive Comments out of 153 Total Comments is 15.03%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Oh Tracfone is great if you can do-it-yourself: that is, buy the phone online, add the minutes yourself online. But the minute you have to do something "fancy" like swap minutes from one old phone to a new one...FUGEDDABOUTIT!

    I was a happy (but wary) Tracfone customer for several years, but this last time I thought I'd try to transfer my service days and minutes to a new phone. BIG MISTAKE. I won't begin to bore you with the details but suffice it to say the experience caused at least one ulcer and probably took years off my life!

    Now I have two paperweights which cost me a total of well over $150. Nice.

    tracfone222 9/1/10 1:11PM

  • I began calling tracFone on Sat 08/21. I wanted to have my area code changed. Since then I have been unable to use my phone, have been on tech support, at great expense to me, for over 2 hours on 4 different days, and my problem has not been resolved. When TracFone tried to change my area code, there was an error on their end, which made my phone no longer usable (unregistered SIM message)and my minutes are lost--and TracFone has been unwilling and unable to replace my phone or help me at all.

    So far. Customer service has been a dreary and dismal affair--based on my experience TracFone Customer Service could not be worse.

    Thank you

    nophone 8/26/10 8:52AM

  • Worst customer support I have ever experienced. I'm on my 5th call with them. Still no resolution. My patience is waning.

    kozpa 8/21/10 6:43AM

  • I agree with all the negative comments here.
    My experience with the customer service agents was that they would repeat back something completely difference from what I said; tell me that I had to call my service provider to port my phone number to them; and refuse to transfer me to a supervisor by repeatedly (4 times) telling me how she can assist me with my new Tracfone. I finally did speak to that supervisor and told her to forget the whole thing. I informed her that Tracfone's was the WORST service I've ever received!

    Situation 8/19/10 1:04PM

  • Tracfone has the WORST customer service I've ever experienced. I have spent two days, and a total of 5.5 hours now trying to get my old tracfone number and minutes moved to a new Tracfone I bought after the old tracfone (only 4 months old) died. They've sent me a new Sim card. but they now can't activate it with my old number.

    Anonymous 8/18/10 2:50PM

  • While trying to reactivate my father's phone yesterday, I was redirected countless times and on hold for 40 minutes. My father was on hold for 30 today. I was given a number twice that provedto be fake. I am very disappointed with the service we were provided with.

    Kristiana 8/13/10 5:58PM

  • What a terrible company with terrible customer service. Spent 3 1/2 hrs. trying to add minutes to my mother's phone with several phone calls and long waits and the problem is still not resolved. Something really stinks with this company. As of today we are dumping two TracFones and finding a different carrier. I don't trust this company and wonder what is really going on with them. They assured my mother that her transaction was cancelled but she still called her credit card company to stop payment on the charges. Time will tell what kind of mess they caused. I repeat the warning given in an earlier post don't give out your credit card number.

    ihatetracfone 8/10/10 6:53PM

  • I have just spent 1:11 on the line with TracFone Customer Service. They had added my airtime to another phone and so mine had run out. I think I got the person who knew the least on the phone. It ends up that they will credit my Visa and I will still have to go back online and add airtime (and hope they get it on the right phone this time) Over an hour spend and still no phone!

    Anonymous 8/10/10 3:21PM

  • After years of good service and a simple procedure for adding minutes, my "outdated" phone stopped adding minutes on the prepaid feature. Called a couple of times to avoid holding too long, got the minutes added and was assured it was a fluke. The next time, same problem, again, assured that the problem was fixed. In good faith, I purchased a double minute card. Went to add it, and, surprise! I still couldn't add minutes. One incompetent service person later, I'm told I need a new phone! When I demanded to speak someone, I was put on hold for 15 minutes. My husband got on another line and THEN my phone call was picked up. 5+ code entries later, still no minutes. I then told her that I simply wanted my money back and was told that I couldn't get my double minutes money back. Tried to explain that the double minutes DO ME NO GOOD if I can't GET MINUTES INTO THE PHONE! They've just lost at least 2 longtime good customers. It may not mean a lot to them, but I do talk to a lot of people and will tell each and every one of them.

    Dusty Bottle 8/8/10 5:39PM

  • I bought a card to add minutes to my phone and could not get it to scratch off without destroying the numbers underneath. I took it back to Walmart and ended up waiting over one hour while they spoke to Tracphone to get the situation straightened out. The Walmart manager eventually got on the phone and by the time he was off the phone, he was as frustrated as I was with Tracphone. I tried calling Tracfone when I got home but gave up after 55 minutes on hold. I suspect this is thier plan. I will be getting rid of this phone soon and looking for another pay as you go phone. This time I will research it before I choose a company. Tracfone obviously has no real customer service.

    reptile1 8/8/10 10:25AM

  • I have had a trac phone for years. Never a problem..just go out and get your minutes and phone them in. Now..a new phone...problem...been round and round with them (at least 4 times) sent me a new phone and still can't call out. Everything said above goes...I am ready to give up on a cell phone and just keep a land line. Not worth the agravation and time spent trying to deal with these people.

    Mooky 8/7/10 5:18PM

  • there is no such thing as tracfone customer service. after one and a half hours of holding I hang us. and they keep telling me how VERY important I am to them. this is such a joke.

    there has to be a better way but what is it.
    I am sorry I bought the phone in the first place.

    peggyb 8/5/10 2:00PM

  • I have been a customer of Tracfone for many years and I am very disappointed with their service. They doesn't honor their value plans. They make many mistakes delivering the minutes each month, however they have taken the cash out of your bank account. They will tell you that they have straighten out the error after you have to type in many numbers on your phone while you are on the line with them. They removed the service from my phone and refused to add it back on without my buying an anytime card to reactive the phone. If I had done this I would have been charged $29 to add double minutes back to this phone as it is considered a closed phone even though you purchased it withing double minutes. I lost 368 minutes with an expiration date of 6/8/13. This is a long story concerning this malady, but you get the picture. THEY STINK, THEIR SERVICE STINKS, AND I NEVER WANT ANOTHER ONE.

    EMR

    makey 7/24/10 7:44PM

  • -5 Stars Don't Buy rating, what a mistake I made changing from my (Big Cell Phone Provider) to Tracfone. Heard thier TV ad and believed all their claims so I went and bought a cell phone with double minutes and after five days I still have no minutes. I bought my phone in the afternoon Thursday pacific standard time, but when I went to activate it, they close at 8:00 Eastern Standard Time . Friday morning I called and started the process and they call me back a couple of hours later saying they need more information, so I gave it them, but was difficult to convey this information because they appeared to be off-shore and hard to understand. Saturday my big cell provider stopped my service, and no Tracfone service. Could not call Tracfone becaused they are closed after 8PM EST and on weekends. So I was out of cell phone service over the weekend. Monday morning I called and after about an hour of answering more questions and told every two minutes to please stay on the line while they put me on hold time and time again, they finally they told me all would be well in 24 hours. 24 hrs later my Tracfone phone is on network with my old number but can not call out. I called Customer Service again and got the same story except this time I asked to talk to a supervisor and was put on a longer wait and told the same story, wait another 24 hours. After an hour my phone gets calls in but I can not answer because I have no minutes and I can’t add minutes to my phone because the systems says I have an invalid number. All I keep hearing from Tracfone is wait another 24 hours and please wait while I put you on hold.

    My recommendation is don’t believe their claims like I did, this is a definitely a Don’t Buy. Also, after calling Tracfone Corporate office (800-876-5753) I got the same story and response to wait another 24 hours.

    jaime 7/20/10 3:21PM

  • I've had a Tracfone for about 6 years & been very happy with it. Never called customer service for anything...just did all the adding minutes/airtime myself (which is probably why I've been happy). We decided to finally get a new phone & when it came I called customer service to have my #, minutes, and airtime transferred to the new phone. The first night I called I was on the phone for 45 min entering codes, giving serial numbers, etc & she said she kept getting an error message. She wanted me to talk to her supervisor & I had to do the same thing with her. Still error message. She made up a ticket # & told me someone would call in 24 hours. No one did so I called back today. Even though I gave the CS rep the ticket # I had to go through everything with him again including entering codes into my phone that came up as invalid. He was constantly talking to his supervisor & then trying to transfer me to someone who could help. He said my old phone is "defective" & that's why the codes won't work. Defective after 6 years?! He finally got me through to "tech support" who also tried to get me to enter the codes (which didn't work) and she created ANOTHER case # which I'm supposed to call back about in 24 hours. I was on the phone today for an hour and a half. Seriously people...how hard can it really be?!

    wilemimom1 7/15/10 1:08PM

  • Bought the $20 double minute phone from Walmart...tried to transfer my AT&T phone number which was printed on business cards and resumes...they mishandled the porting and my old number which I have had since 1994 was given to someone else! Try and get a cell phone in Dallas these days with a 214 area code!

    Provasek 7/14/10 4:09PM

  • WOW ALL COMMENTS BELOW ARE CORRECT. I AM NOW UP TO ABOUT 6 HOURS OF COMMUNICATION WITH TRACFONE SIMPLY TO GET A NEW PHONE WORKING. THERE HAS TO BE SOME SCAM GOING ON HERE. I AM ALMOST 50 YEARS OLD AND HAVE NEVER EXPERIENCED CUSTOMER SERVICE THIS BAD. HUMAN BEINGS CAN NOT OPERATE THIS POORLY WITHOUT BEING SPECIFICALLY TRAINED TO. THERE MUST BE A DIRECTIVE TO NOT RESOLVE CUSTOMER ISSUES OR THIS WOULD NOT BE HAPPENING. I AM FINDING AN EMAIL FOR WALMART AND LETTING THEM KNOW WHAT IS GOING ON AS WELL. I AM SURE THEY ARE A MAJOR DISTRIBUTOR.

    Anonymous 7/13/10 6:15PM

  • Has to be the worst company in the world. Have had my TracFone for 5 days and still cannot get voice mail to work after 6+ calls to their customer service and hours of waiting. Avoid this outfit! A total rip-off! Jeff, Houston

    Anonymous 7/13/10 3:53AM

  • IT TOOK ME FOUR TRIED TO GET MY OLD PHONE SWITCHED TO MY NEW ONE AND THE CUSTOMER YESTERDAY PUT DOWN i REPORTED THE PHONE STOLEN WHICH WAS A LIE. I TOLD THEM I HAD BOTH PHONES AND JUST WANTED MY NUMBER SWITCHED. THIS MADE IT ALMOST IMPOSSIBLE FOR ANYONE TO ACTIVATE IT. tHEN I AM FUROUS BECAUSE THEY GAVE ME A NEW NUMBER JUST BEFORE VACATION AND NOW NOONE WILL HAVE IT AND I WILL BE LOOSING BUSINESS BEAUSE OF IT. I i ALSO EMAILED YOU PEOPLE LAST NIGHT AND NEVER GOT A RESPONSE. wORSE SERVICE I HAVE RECEIVED ANYWHERE. PLEASE TRAIN YOUR HELP AND GET PEOPLE THAT I CAN UNDERSTAND AN SPEAK BETTER ENGLISH.

    Anonymous 7/12/10 1:42PM

  • I have been a tracfone customer for 3 years and never had any trouble until this week. My original phone was damaged and I bought a new one. I tried to get my number and minutes switched to the new phone, which I have done before with no trouble. In short after 4 days of calls and 2 e-mail attempts, I was told that my number had been given to someone else and that I had lost 230 minutes. They were willing to give me 18 minutes. They have stolen over $75 of my money. I now have a phone with no minutes.

    Anonymous 7/11/10 9:44AM

  • This company is the most incompetent bunch of thieving morons I have ever encountered. I tried to upgrade my phone - what a mistake.

    After disabling my old phone the idiot rep informs me I will be without a phone because it takes 72 hours to transfer my remaining minutes and phone number.

    Of course after the 72 hours passed they couldn't activate either the new or old phone. They then said that I needed a new SIM card for my area because the one I had been using for a year was no good in my home zip code.

    When I called to activate the original phone with the new SIM card my remaining 350 minutes were gone.

    Needless to say, I now have zero reason to keep my service with these idiots.

    Anonymous 7/9/10 4:41PM

  • Buyer Beware the phones are junk and their customer service are foreign retards. I first had an Alltel account which I wanted my number ported over. I had to keep the old contract open with Alltel while this was taking place which cost me 80.00. This went on 20 days and the customer service circus couldnt do it. I gave in and said just give me a new number which they did. The following week my phones screen went blank and I could no longer use the phone. Tracfone sent me a new phone whic I try porting the number over to. Joke Joke after 10 hours of calling customer service they said the sim card in the new junk phone was not the right one. If you get a chance to read this please dont get involved with this company unless you live in INDIA or Guatemalla. 0 STARS

    dECK73 7/3/10 7:02AM

  • I seriously think something is up... I reach a dead end online and can't get through on the phone. I just want to switch my phone number to a new phone!! What is going on!!!???

    mh 7/1/10 11:14AM

  • My voice mail would not allow me to retreive messages, tracfone had to reset the voice mail which took 4 tries, Then I was not able to set up another voice mail even while on a land line with there support. Used up a lot of my minutes trying and after 5 days I still can not set up voice mail and they want me to stay on my cell phone for 15 min. to wait for the next tech. NO WAY

    oldgal 6/26/10 3:29PM

  • Have tracfone for over two years, three days ago they changed my phone number, making it impossible for people to contact me, and to make it worse I am traveling for two months. Have been on land line phone for over 5 hours to resolve issue, told number expired given new number, I informed some friends of new number, next day another new number appeared on phone, now phone shows old original number but no one can call on the number. Can not understand most of the people that are to help, so far have reached people in four different countries, none US help. How can it be fine for two years and now when I need it the most can't be used. Bought two new phones, one the battery was dead after got off plane, so bought new phone number transfered with almost year of service left, that worked for 1 week then had problem, called for help, told bad sim card, they were to send new one, never received, I was traveling to new State so bought another phone and transfered number and minutes again, phone worked about two-three weeks, then mid day my old number did not work and another number appeared on phone,next day another new number appeared on phone, on the phone for two hours last night trying to resolve, my old number now appears on phone but no one can contact me on that number. Tried to make contact for help again this morning but contact I need is not available they say for two hours or so. Will be traveling to new location tomorrow and will not have land line phone to try and correct problem. Will try again shortly, so beware of this company.

    Anonymous 6/26/10 6:50AM

  • Spent over 40 hours trying to get my Tracfone to work.The last 2 tracfones did not work either ...could not receive or make calls. Customer service is appalling!!!! They are clueless as to any solutions, have you hold repeatedly for 2-3 minute while they get technical help who are also clueless. Finally after your land line battery is about to give out they tell you the problem is solved and to dial a code within 5 minutes of hanging up...The code is found to be unacceptable and you're back to square one. They keep trying to sell me more minutes while I have over 1000 minutes from my previous Trafone...maybe that is why they won't solve the problem. In the course of the last 4 weeks, calling daily for hours, they have given me several new phone numbers which are not accepted and one number that belongs to another person. Their politeness and promises are totally idle. BUYER BEWARE...stay away from Tracfone!

    horrors 6/22/10 2:00PM

  • I would chuckle at some of these horror stories because I have a really bad example to relate, but I more sympathize. I bet if you contacted 99% of TracFone users who needed help, they would have a customer service horror story. And then I bet we would all have a great collective chuckle if we found out that for some nasty legal reason we couldn't raise a class action lawsuit against them for failure to provide service. I burnt out a fully-charged cordless phone battery one day speaking to these multiglots only to find out the next week they hadn't delivered my cell phone because their system couldn't discriminate between FEDEX GROUND only with FEDEX delivering the entire way, and FEDEX tied to USPS delivery. Try being eight hours on the phone, about a phone... Don't put yourself through this misery; if you don't buy the phone, you won't have to try to call them.

    anon 6/22/10 7:28AM

  • Customer service: nil! The best you can say is that they eventually answer the phone (but you need to call from a phone other than Tracfone as they deduct all of your waiting minutes from your service usage). I wasted more than 1-1/2 hours of time and several minutes without ever being able to get a single call through to Panama. Horrible phone; horrible service.

    Anonymous 6/19/10 7:39AM

  • My 2 week old Motorola phoone went faulty so i figured it would be easy to transfer my number and minutes to a new phone. Not so, in the end the company said my number was not available and neither were my over 130 minutes of airtime. After much argueing and over an hour on the phone i finally had my minutes returned but was forced to get a new number. Like others i had great difficulty in understanding the customer service agent although i realise she was doing her best for me.

    fbatkin 6/18/10 5:39AM

  • i just tried purchasing a ringtone online then called tracphone cause it never went through what i am getting fed up with is nobody speaks english at tracphone anymore so i am thinking of going back to net 10 we still have 1 phone activated and do not get me started on straighttalk which is a big part of tracphone there customer service is the worst ever i signed up on may 4th still can not activate email made severeal calls to straighttalk and the person i spoke to last night said this is embarrassing all the ticket numbers i have had in less then 2 months and he promised to have problem with web browser fixed in 4 hours well that never happened so i think net10 is the way to go drop straighttalk and tracphone.i even called corporate headquarters on straighttalk a jonathathan promised to check my account every hour to i was able to have the web browser well that was another lie he closed the account i was told real bunch of idiots working for straightalk and tracphone and i hate being lied to.

    louiejon1@aol.com 6/16/10 11:46AM

  • I just tried to use my tracfone and found that my min. bank was empty again!!!!!! I lost almost 300 min's. This is not the first time this has happened to me. In fact it is the 4th time. I am going to try to get them backd,but I also know that I am going to get the run around,and will not get all of them back. I should have learned from the first, but I am hard headed. After I "TRY" to get this worked out, I am going to smash the phone with a hammer and go out and get a real phone.
    TAKE MY ADVISE, DO NOT EVER BUY A TRACFONE!!!!! THEY ARE AS WORTHLESS AS A 3 DOLLAR BILL!!!!

    yoboats 6/16/10 7:32AM

  • Just spent 3 hours, a couple of disconnections, some really hard to understand "customer service reps" and a lot of time and frustration to get the right Voicemail phone number for this phone -- THE VERY FIRST QUESTION I ASKED EVERYONE I TALKED TO.

    Anonymous 6/15/10 6:06PM

  • Hello, I've had a tracfone for over 3 yrs. and just received a birthday card with a promo code for 20 free minutes. BUT..... DO YOU THINK I COULD GET THEM?????? NO!!!!!
    I called on my tracfone and talked to someone??{ which I couldn't understand) for over 15 minutes, she was from East Asia,,,
    until she said she couldn't help me. The 2nd. call I made was from home, another 15mins... HE COULDN'T HELP!!! THIS TIME I ASKED TO SPEAK TO SOMEONE IN CHARGE.. gave her all my info. for another 15-20mins. AND THEN I WAS HUNG UP ON!!!!!!! WHAT'S GOING ON????????

    Anonymous 6/12/10 3:41PM

  • my tracfone went dead after many years of service. i bought a new phone. i called them asking for my old number,unused minutes[more than 1,000] and my old service date. after a week of phone calls and emails my phone was activated but with no service days and no airtime. after trying for two weeks to get my airtime i was told that they could not give me my time because my old phone had been deactivated. so i bought air time and attempted to add it to the new phone. no luck. called in still no luck. phone quality at the service center is really bad and many operators speak very bad english. if your phone works without a hitch its fine but if you have problems forget it.

    mike 6/8/10 3:14PM

  • I am having the same problem with another carrier. I have filed a complaint with the Better Businss Bureau & the FCC. Both agencies have been in contact with me to try to resolve my complaint. I don't know how it will turn out but I am tired of sitting back and letting these people take advantage of their customers. Give it a try - what have you got to lose? Maybe if enough complaints are received, something will be done, but it is going to take more than one complaint for something to be done.

    anonymous 6/3/10 11:19AM

  • BOUGHT MINUTES AT RADIO SHACK YESTERDAY.
    THEY ENTERED IT ONLINE . THE SHEET THEY GAVE
    ME SAID MY MINUTES WOULD BE ACTIVATED
    WITHIN 24HRS. IT IS NOW WAY OVER THE 24HRS.
    TRIED TO CALL CUSTOMER SERVICE AND WAS
    TOLD LINES WERE BUSY, TO TRY ONLINE.
    CALLED A DIFFERENT CUST.SERV. NUMBER AND
    GOT A LADY WITH A VERY HEAVY ACCENT{ I THINK
    SHE WAS SPEAKING FROM INDIA. ALSO, HER VOICE
    WAS NOT CLEAR ON THE LINE. FINALLY, HUNG
    UP IN DISGUST. THIS HAPPENS EVERYTIME I TRY TO
    BUY MINUTES. I WILL GO BACK TO RADIO SHACK
    AND SEE IF THEY CAN HELP ME. YOUR CUST.
    SERVICE IS AWFUL!!!!!!!!!!!!!

    Anonymous 5/28/10 2:52PM

  • I have been trying to resolve my tracfone issues for 6 weeks now and in the process they actually even gave away my phone number. I have wasted hours and hours with people that don't have a clue what to do and I still cannot make calls without going out into the middle of the street, a very handy feature. I have answered the same questions probably 50 times now and what they do with that information is beyond me. And, because they could not reach me at home after I gave them my work number, they closed my ticket. I have never seen so much stupidity in one business.

    totally disgusted 5/25/10 10:55AM

  • I received the phone and the voicemail feature doesn't work. They keep me on the phone for one hour each time I call. They just keep asking me to verify different information over and over. Then they tell me to wait 48 hours and call back. When I call back it all starts over again as if they never heard anything about me or the problem before. I'm currently in the middle of one of the "48 hour" periods. They claim they will work on it during these periods but it seems they don't work on it, and it's just a way to get me off the phone. I have nothing left to do but return the phone and lose my minutes if this is just an endless loop. If you can find another carrier for a good price and no contract, run away from Tracfone. It's a nightmare if you must deal with them.

    anonymous 5/21/10 4:37PM

  • I tried to update my tracfone and got straigttalk who said they are tracfone. They are not really, they charge montly. I feel tracfone should have different phone numbers at least for tracfone and straighttalk, I feel scamed.

    Anonymous 5/18/10 7:59PM

  • I purchased a tracfone from walmart for $29.99. When I tried to activate it, I was told it wouldn't work in my zip code and I would be sent a new phone. The package arrived and contained 1.) the envelope in which I was to send them the first phone and 2.)the new phone. The new phone was also at Walmart's, was $19.99, and did not include the double minutes for the life of the phone. I've since complained to Walmart's (they are "looking into it") and Tracfone. Tracfone's response? They gave me the double minutes, but it took me almost 2 hours to get them. What a scam!!

    Holly1 5/16/10 9:02AM

  • 1 week of phone calls and the last call took an hour and 20 minutes just to get a new tracfone activated and the minutes from my old tracfone transferred over. Each person you talk to asks for different information and none of them seem able to do what should be a simple task performed hundreds of times a day. Can't understand most of the people I talked to.

    tracfonefedup 5/15/10 5:25PM

  • customer service is terrible--you wait and wait--they say 48 hrs. It would be nice if thats all the time you had to wait. am thinking of disposing of phone and getting a different service.

    sandi 5/13/10 4:34PM

  • PLEASE stay away from this company. No one knows about real technical issues. Everyone I was transferred to sounded like it was their first day on the job. None of the CSR's know about the phones. They claim they will transfer you to a supervisor but it's just another CSR trying the same solutions to fix your phone issue.

    They will also not reimburse you if you have to send *test* text msgs or *test* phone calls. Again, stay away...they reel in the customers buy making everything look so easy and inexpensive (which it is) but when you have problems...good luck! You're on your own.

    I'm looking into other Prepaid providers, but Tracfone is the cheapest, *sigh*

    Duped Tracfone User 5/7/10 10:25AM

  • Attempted to contact customer service to stop service on my phone, as I believed it was lost. I WAITED for someone to answer the phone for 45 minutes. The prompts kept requiring me to re-enter the same questions, as "for English, press 1," etc --but there was no prompt for lost or stolen phones. After listening to prompts and a recording claiming my call was important and the next available representative would take my call for 45 minutes, I was DISCONNECTED. I called back and held for another 30 minutes before a representative came to the phone. He took all of my information -- the told me he WAS UNABLE TO HELP ME and had to PLACE ME ON HOLD to speak to a different person to place a hold on my service. By now I was furious! I told him I didn't want to hold for another 45 minutes. He assured me it would be just a few minutes. I WAS ON HOLD FOR ANOTHER HOUR. I finally hung up. There is NO CUSTOMER SERVICE with this company. There should be regulations against a company selling you a phone and not providing customer service.

    outdoor lady 5/7/10 9:36AM

  • been on the phone 2 hrs trying to transfer minutes to new phone and then the minutes i have on my phone 2177 mins. is not what they have (1100 mins). customer service is terrible....i am still holding for a total count as of now 14 min more... still can not get my minutes owed to me transfered, keep telling me to hold. (ok after 3 hrs on this damn phone i got disconnected) This is a piss poor way to run a business!!! I GUESS IF THEY DON'T WANT TO HELP YOU OR CAN'T HELP YOU THEY JUST HANG UP ON YOU!!!!!!! I HAVE TRIED CALLING BACK 3 TIMES TODAY AND THEY STILL CAN'T GET IT RIGHT. GUESS I DON'T GET THE MINUTES I PAID FOR....WHAT A SCAM

    OUTDOORGIRL 5/5/10 3:00PM

  • I really don't know what the deal is. I purchased 3 Tracfone for business use purpose, and I had a heck of a time trying to get it activated. All I need is a 15 digit code to activate it. But the morons that I dealt with, extremely hard to understand and they really don't know what they were doing. For the last phone, I asked them for a code so I can enter into the phone- "code entry mode". They just refused to do that. I still had to take the battery out, pull the sim card out, rehook and went through hell to finally get to the final step get the damn code. I have not met any smart service rep yet with the Tracfone service. All you need is the code to activate the phone- in order to be able to call out and receive call. But, no they have to put you through hell to go to that step. I might try another phone company to see if the service support is as dumb as the Tracfone's.

    Loco Motion 4/27/10 12:44PM

  • Customer services is located in brease a Latin American county. Most operates hard to understand. Never resolved issues.

    Anonymous 4/27/10 11:36AM

  • transferred from a tracfone to a newer model and wanted to get minutes transferred they gave me a runaround for almost two months until i just gave up and got a carrier. They gave me after about 45 minutes a ticket number then started off each day for 45 minutes more explaining the same story over and over again. i had 9 different ticket numbers and never got a resolution.

    Anonymous 4/27/10 11:33AM

  • Tracfone customer service is very diasppointing and frustrating. Today, I tried to add airtime using one of the company's many promotions, and none worked. Each promo code/ad had some specific item(requirement) that could not be found even in the small print. When none of the offers could be used as it appeared I asked to cancel the tranaction (which had not been completed)...the rep informed me that she could not make a "refund." I didn't ask for a refund; the order had n ot been completed. Also a previous promotion, double minutes on all future purchases, could not be or was not applied to this purchase. The rep said it had expired even though I had the same phone and the same number. The fact is that I found the ads/promotions to be misleading,and buying airtime to be a very frustrating experience. I telephoned CS because the online system did not accept the (valid) promo codes.

    Fadunmade 4/22/10 7:46AM

  • I had almost 400 minutes on my old phone...time was almost up so I purchased another 365 day 400 minute card which was added to my existing minutes. Also bought a new phone and had a hard time getting it activated and the number switched. Are these reps in India too? I was told it may take three days for the minutes to be added to the new phone. It's now five days and nada! I'll not pay for the new minutes and will return the phone but I still lost the existing time I had - due to Tracfone's error.

    Anonymous 4/19/10 10:07AM

  • Don't even think of porting a number from T-Mobile to Tracfone. After trying for two weeks and endless endless calls to Tracfone speaking with people who not only don't speak English well, but are not able to think, I gave up and went back to a real carrier, T-Mobile with fluent English speakers who can think. If you use Tracfone's phone numbers the system works, but the customer service is absolutely awful.

    Anonymous 4/16/10 1:07PM

  • Recently purchased a phone for my son who has learning disabilities.
    The phone # I was told was recycled and the former owner was called and the minutes were deducted from his phone.
    I changed the phone # but Tracfone would not restore the 90 minutes lost becuase of the former owner of the #.
    I've had my own Tracfone for about 5 Years and never had a problem till now with this new phone.
    Tracfone must be profiting in situations like this.
    I have to spend more money on minutes and whos to say this new # might also be recycled and I might lose more minutes to people I don't care to talk to.

    Anonymous 4/15/10 7:00PM

  • This Tracfone service is a joke, I have never been able to get a signal at my house. My friends have all brands of cell companies, Nextel,Verizon,Cingular,Alltel, Carolina West the list goes on and on. All my friends with the above mentioned companies get at least a 3 bar signal. I have to drive at least 8 miles just to get a signal. We all need to pull together and start a class action lawsuit against Tracfone. Also don't give Tracfone your credit card or debit card number, the people you talk to are Colombians from SOUTH AMERICA, the the only american that you talk to is when you first buy and activate the phone. This company should be "CLOSED DOWN AND FINED" by the FCC.

    George 4/8/10 2:17AM

  • Extremely difficult to get through to, and when you do the agent speaks poor English and is badly trained. I purchased a phone from Tracfone online, and it arrived without a SIM card. Twice I struggled through to customer service, twice I was promised a SIM card in the mail, never did it arrive. I returned the phone in the end. At least the US end of the operation refunded me promptly. Definitely need to improve the standard of service.

    Anonymous 4/6/10 1:56PM

  • Over the years I have used several tracfones with a minimum of problems. Recently I have tried to get minutes(over 4,000)and a one year of service transferred to a new phone. this finally showed on the main screen but the phone will neither make nor receive calls, despite frequent E-mails and phone calls. My promised new Sim card has not arrived. Any help out there from someone who can speak English? I would like to maintain service but am totally frustrated with the service at this time and would not recommend this type of phone to others. LaNell

    Anonymous 3/28/10 3:54PM

  • They suck at Tech support. Cannot get my number transfered ,although I was told I could. Then they send a new SIM card and tell me I will have to buy new minutes, NO ,thats not going to happen. Now for 7 days they cannot get my message box working, It,s like they just want you off the phone now.

    Weasle94 3/28/10 8:35AM

  • How do you get through????????????? been trying for 6 weeks!!

    Anonymous 3/25/10 9:41AM

  • Took days to finally locate that actually listed an actual phone number to talk to an actual LIVE customer Service Representative.

    None of the paperwork that came with the phone or when you sign up for the monthly plans have a phone number for cusomer service. The phone number (1 800 867 7183) given at time of signup is nothing but an automated machine. Phoning that number does nothing but take you on an endless loop back to the beginning.

    It was only thru a GOOGLE internet search that I was able to finally locate an actual phone number connecting to a live representive.

    specter 3/24/10 1:39PM

  • Tried to obtain tracfone support info by landline phone. This system stinks!! was told I had a 5 minute wait that lasted for over 45 minutes finally hung up. Tracfone really needs to get it together for this service. If this is a reflection on how they run thier buisness i thinbk I will go back to ATT.

    Still waiting 3/23/10 5:38PM

  • bought phone Oct 19,2009. tried to add minutes, couldn't. had to call for them to add minutes and went through long process. next time to add minutes, couldn't. called again and had to go through long process again. did this everytime to add minutes. Since day one, got phone calls from companies all over US. complained about this. NEVER did Tracfone want to exchange or replace phone (knew there was a problem). Turns out, Tracfone sells refurbished phones. information from OLD service was never cleared. so tracfone was never registered under my name even when i "supposedly" registered it when i bought it (tracfone can't change information). so after 3 months, or after warrenty, tracfone supposedly disconnects phone. well, i was still able to use it but kept having to call in for minutes to be added. supposedly, they even sent me a NEW phone. it went to OLD registered user, who tracfone had listed, because I never got phone even though they kept saying I did. They even told me that they could see that my minutes had been transferred to another phone. keep in mind, i am still using phone. After 5 months, I had HAD ENOUGH OF TRACFONE !!!! After NUMEROUS calls and e-mails SINCE DAY ONE, they disconnect my phone. Now they won't give me a refund AFTER I FAX THEM A COPY OF THE RECIEPT that has the serial number of phone on the reciept. I have also lost the minutes that were on the phone. And NOW, ALL OF A SUDDEN, they CAN replace the phone, that I asked them to do 3 months ago when still under warrenty. I told them to send me the dang phone. It is the least I can get out of them. I have a sledge hammer waiting to smash the junk when it shows up because I will NEVER USE OR TRUST Tracfone again !!!! Has ANYONE ever contacted tracfone and talked to someone you can ACTUALLY understand ??? Spread the word to NEVER use or deal with tracfone EVER !!!

    tbake 3/21/10 5:09PM

  • Worthless customer support. Account still broken after two weeks and 15 calls. They keep transferring calls between departments for hours, the so called supervisors are either unhelpful, incapable or both. Stay far away!

    ex tracfone 3/20/10 9:46PM

  • I have been a subscriber to TracFone prepaid cellular phone service for five years with no problems. On Sunday last (14 March), I realized that I had allowed the minutes to expire (the expiration date was the 13th). First I tried to reactivate the phone on TracFone's website, to no avail. I called their "Customer Service" number and after being on hold for NEARLY AN HOUR I finally got a person whose first language was obviously not English because every time she turned to speak to her co-worker they spoke what sounded like Chinese. I had to give her my information THREE TIMES only to be told that I could not purchase airtime with a credit card and that it would take them 48 hours to fix the problem and to call back. So I did. 48 hours later I call back only to discover that I CANNOT PURCHASE AIRTIME OVER THE PHONE, BUT MUST GO TO THE STORE AND BUY AN AIRTIME CARD. Now I not only have AIDS, but at the moment I have no car and I live three miles from the nearest store so the task of buying the card fell to my husband.Call Number Three, Day Four: I call with the Airtime Card PIN code and after spending ANOTHER HOUR ON THE PHONE WITH THESE MORONS I AM TOLD TO CALL BACK IN 24 HOURS BECAUSE THERE IS ANOTHER ERROR THAT HAS TO BE FIXED.The irony here is that I actually allowed the phone to expire by mistake once before; the only consequence that time was that I ended up with a different phone number; otherwise reactivating the phone took only about fifteen minutes.They have 24 hours.

    Scottsteaux63 3/18/10 3:59PM

  • I tried to add minutes on-line. Their website took my credit card info and said minutes would automatically post to my phone. They never did. I called Tracefone, and after talking to 4 people, I was finally told that it would take 48-72 hours to figure out how they could add minutes to my phone. They said they would call me back, but gave me a long distance (not toll-free) number to call when I didn't hear back.

    Anonymous 3/16/10 10:42PM

  • It took me 2 1/2 hours to activate 2 new phones over the phone and then my minutes were not carried over, they diod not want to give me the promotional minutes that replaced the accessory kit I was supposed to receive when I ordered on line and when the phones were activated only 1 was the other was days getting activated, same old phones and same identical new phones.

    Anonymous 3/16/10 10:09AM

  • I have safelink which is a part of tracphone and i continue to have problems with my minutes appearing each month. I would not recommend tracphone to anyone.

    Crystal 3/15/10 6:37PM

  • I see it is not just me having tracfone problems maybe they just don't want customers any more or possibly just in India cause I think everyone in customer service speeks that as their first language and English about fith not happy with the decline in service

    Anonymous 3/13/10 6:46AM

  • It is unbelievable how INCOMPETENT this company and its agents are. I recently purchased a phone online after being assured that transferring my services and phone number would be no problem. Of course, that's not what happened. When my new phone was finally activated, it had a different phone number! I have called in 5 times within the last 3 weeks to try to get my number back. The first 3 times I was assured it would be fixed. The fourth time the agent pretended to be working on this issue and HUNG UP ON ME. The 5th time I insisted on a Supervisor. I'm sure they did not give me one, and the agent just gave the line to her college who pretended to be one. Now I am told that MY NEW PHONE is incompatible with my old phone number??? WTF? How can a phone be incompatible with a phone number?????

    It does not help that absolutely everyone speaks English as a second language. I cannot understand half of the things the agent says to me because they do not pronounce it clearly and distinctly.

    srowles 3/12/10 9:27AM

  • I have used Tracfone for several years without a problem. Then I ordered a new phone online . It arrived without a SIM card, so is useless. After spending inordinate amounts of time trying to reach Customer Service I finally reached a representative who spoke heavily accented English, clearly didn't know what he was doing, and whose computer wasn't working. Eventually I was promised that a Sim card would be sent to me. That was two weeks ago. I am about to return the phone, because neither I nor my husband have been able to get through to Customer Service. Perhaps should move its Customer Support back to the US and create a few jobs here.

    Anonymous 3/11/10 1:09PM

  • OK- more than one customer is frustrated with the new tracfones we have switched to. The new phones have Verizon sim cards. Is Verizon accountable and/or tracfone? Motorola is usually a reliable phone. The older tracfones we have used never experienced problems. Is your contract with verizon worth loosing customers and putting people on the road with no recourse than to call 911? There are no snow issues -
    power is back on in NJ - are Verizon stations operating? Your online gives genl IT questions but no space to spell out real details/problems. Calls not allowed in or out with full power is not acceptable. Getting message on web - ck your power when there is full power is not acceptable. Using minutes to get recording - "if this is an emergency call 911" is not acceptable. Think of a loved one on the road - being at risk for not being able to communicate- 911 cannot be used to let someone know not to worry-
    So glad i am not working in your call center-
    give your operators permission to give honest answers - IT - i will pray for you - you got dumped on too - So when are the new phones getting back to service? Mine has been non-operable for days.

    Anonymous 3/4/10 6:25PM

  • I tried 4 times to have my old number ported to a new phone--and both were TracFones! Each time, it was the wrong number, they needed to send a new SIM card, wait for it and then call back. Then the port didn't work, let's do that again, wait for the next new SIM card. By the 4th time, and the phone re-activated with its previous number again, I gave up, asked for a supervisor to give me some minutes and I would try to be happy. This person asked for a lot of information in order to give me anything--okay, so they don't want to dole out free minutes to just anybody, fine--but then the system hung up on me (or maybe it was him--I don't know). Here's what annoys me: he has my land line, my old and new tracfone numbers, and he ain't calling me. I get the feeling they do not care at all.

    I don't think it was ever the fault of the people who answer--foreign they may be, but they were all going by a script. If it takes 4 tries to FAIL to do this simple thing, though, it ain't their fault--it's the fault of the script writer and the system architect, who are supposed to be the smart ones.

    gapthemind 3/1/10 3:38PM

  • plain and simple tracfone customer service is the worth . not ot mention no one there speaks clear english or even understands it they really mess up on the true meaning of what they are trying to say and do not understand you. pointless to even try explaining your problem to them. never get a resolve from them.

    dissatisfied customer 2/28/10 3:00PM

  • My issue with TracFone is still not resolved!! After two months.....

    Anonymous 2/27/10 6:09PM

  • For me to add my comments seems like over kill. But I feel that it isn't. We have a house in an area of the mountains where there is only CDMA service. Well, CDMA service is something that Tracfone offers but trying to get it from them is like swimming up a stream of maple syrup. My wife and I have explained that the GSM phone that we could buy in the store did not work near Arnold, CA, and even demoed this to the person on the phone. They finally promise to send us a CDMA phone and then send another GSM phone. We finally got one CDMA phone but getting another one for security reasons has been even harder. I finally hung up with, "I not playing your D___ game" when the person wanted to go through the whole procedure of verifying that the GSM phone did not obtain a network.

    One supervisor told me that he was penalized if he gave me a CDMA phone when it was not necessary.

    Mal 2/23/10 10:29AM

  • I see I'm not alone. I have had a tracfone over 6 years. I get good service until I try to transfer to a new phone . In the last 2 weeks I have spent hours trying to get my phone working. More things went wrong than I could have dreamed of and I gave up tonight. I still have no phone service and am convinced it is a lost cause. I've waited and waited, talked with customer service, techs, and supervisors many times.My phone number is a 440 area code. My phone wings on a 989 area code number. They were sending a new SIM card. I waited days and called to see where it was. It has never been sent. I could go on and on but you get the picture. If you read this and get a tracfone you have been forwarned so remember that "I TOLD YOU SO!!!!!!!!!!" Ken

    Ken 2/19/10 8:22PM

  • Seriously get more people on the customer service number, ones that speak english without a heavy accent and know what the hell they are doing! All I need is a return authorization number for cripes sake! And they cant even do that! I am sadly disappointed with TracFone and will not use them again.

    Anonymous 2/19/10 12:31PM

  • I'm getting angrier by the minute!!!! I waited for 40 minutes to speak to a human being and a half hour explaining my problem to someone that can't speak English!This for the tenth time only to be transferred to wait another 45 minutes when my phone battery died! I HATE THIS COMPANY! I've never been so frustrated with a company in my life! I have been charged $70.00 on my CC and I'm calling for a fraud investigation! I was told I wasn't getting my money back! I'll get it back one way or another! This will cost this company a thousand times what it screwed me for! I won't stop until TF goes out of business! I HATE TRAC FONE with a passion!

    Anonymous 2/16/10 6:20PM

  • I have spent over 12 hours on the phone trying to get my problem resolved! I'm out $69.99 for air time that won't register on my phone! I hate trac fone and I'm going to tell everyone I know what a rip off this company is! No one I have talked to can speak English! I have never been so angry about an issue in my life! When the minutes are gone I'm going to take this thing out and burn it!

    Anonymous 2/16/10 5:49PM

  • I'm getting ticked off to every time i call to speak to a customer representative i get this "call back later due to high call volume" come on now every day? that message it's freaking ridiculous It's Pissing me off some im trying to change my number and they act like our calls aren't important!

    Anonymous 2/10/10 12:46PM

  • Bought minutes, still not appearing on phone (2 weeks later). They're not processing emails ("error occurred") and not taking calls ("call back later due to high call volume"). I'm without a phone and really ticked off.

    Anonymous 2/10/10 8:30AM

  • On 2/4/2010 I tried to buy some minutes for my trackfone on my computer. The procedure failed and I tried again and it too failed and then I tried using a line phone and the procedure also failed. Then I found out that I have three 20.63 charges on my visa card. I spent 2 and 1/2 hours on the phone calling the customer center but with no results. I wrote to them and I called again next day without any success. I hope that Visa people can dispute the amount with some success.
    George

    disillusioned 2/6/10 10:16AM

  • Clearly, this company has the worst customer service in the world! It is almost impossible to communicate with them and you can spend hours - yes that is hours - trying to resolve a problem.
    Apparently, this company has gone on the cheap and has no regard for its customers.
    Try something else and don't waste your time with this infuriating people.

    MainelyPhones 2/5/10 11:38AM

  • Did not get my minutes. Called five times already and they say they have too many people calling to complain. They refused to take my call.

    Stranded_without_Minutes 2/4/10 1:37PM

  • Your customer service # is useless. Two hours on hold and still no connection. Other times, it's a HANG UP due to "EXTREMELY HIGH CALL VOLUME". How about putting more than one agent on the phones at one time. This is just ridiculous.
    I just want to cancel and reverse my cc charge for Feb. I don't want the minutes.

    nonnanuch 2/4/10 11:17AM

  • I have been trying since 1/29 to contact Tracfone because I did not get my minutes (they did, however, charge my credit card!) all I get is a message saying that due to high call volume, call back later. Are they going out of business??? I have sent 2 e-mail with nothing but an automated response.

    Anonymous 2/1/10 4:08PM

  • Tracfone has the absolute worse customer service I have encountered. When I tried to transfer my number from an old phone to my new one, it took several weeks. My dad is having problems now. His service time expired and when he added minutes his phone number was changed. His Tracfone accont still shows the old number, his phone shows the new number and he can't make calls. To date, we have emailed twice and completed 2 trouble tickets. I will NOT call them--having spent hours on the phone with them. When my minutes expire, I will go with another company, and I feel like my dad will, too. Very frustrating.

    Ginya55 2/1/10 8:37AM

  • SAVE YOUR SANITY AND DO NOT BUY A TRACFONE! They are not inexpensive, if you value your own time. If you are lucky enough to get through to their so called customer service, you'll want to strangle them when they say "I'm sorry" for the 1000 time. They should not be allowed to keep operating.
    DO NOT SIGN UP FOR THE AUTO PAY PLAN - YOU'LL HAVE TO WORK WITH YOUR BANK TO CANCEL!

    dcjohns2 1/23/10 8:31AM

  • The worst absolutely the worst customer service I have ever experinced. Four days (and counting)and about 5 hours (mostly on hold)to resolve an issue. Reporting to BBB.

    iamsodonewiththem 1/21/10 4:56PM

  • Long time customer and very dissapointed about service, spent 4 hours on the phone, didn't get much help. Can't sign into account online.

    VandJ 1/19/10 3:13PM

  • Good luck trying to cancel Tracfone. It took me over a month of emailing (every other day or so) and three phone calls. They assured me on the phone my service was cancelled but then charged me for another month 2 days later. In every email they told me to call them but the next phone call to them was 75 minutes long and accomplished nothing. I finally wore them down over the month of emailing (maybe 30 all together?) and disputed the extra charge with my credit card company (and I won). Good bye Tracfone, forever!
    Also while I had the phone, they'd call me on my landline with an automated call "This is an important message from tracfone. If you no longer wish to receive these calls, press 1" which I did and sure enough the next week, they'd call again. Ridiculous.

    squid 1/18/10 12:50PM

  • Tried to add min. with a tracfone card for 2 days now with NO LUCK! I've been on Hold (as I type this) now for 2 1/2 HOURS! Still have not been able to add min. to my phone. Current phone time expires tonight so I will lose all of my old min. (710 of them) & my doubling of my new min. If you haven't bought or don't have a bunch of min. to carry over, DON'T BUY A TRAC FONE!!!

    Anonymous 1/11/10 6:05PM

  • I really agree with the preceeding items . The people do not understand English. And they are rude in the process. Tracfone is a ripoff.

    Anonymous 1/8/10 3:12AM

  • negative, terrible customer service

    cuz 1/7/10 8:04AM

  • i have never dealt with such idiots in all my life!!!. Trackfone should pay us for blood medication as your clients are going to have heart attacks from high stress levels. What an absolute joke, please dont call what you offer customer service

    Anonymous 1/6/10 5:12PM

  • Ditto to all I have read.. 8.5 hours over two weeks, 3 sim cards, and now they decide to replace the NEW LG phone..What are the odds they can't make the replacement work????

    Anonymous 1/6/10 12:27PM

  • My son got a tracfone for his birthday, I have called their non english speaking customer service trying to get minutes added to his phone and cant get it done. I tried the online purchase at the tracfone website and it apparently cant speak english either...I have tried several times to get in touch with the people to purchase them from a landline and have waited and waited and waited, still no minutes I think I will just try for a refund and forget about cell phones
    VERY POOR SERVICE, also the phone came with 10 minutes and everytime you turn the dang thing on it goes to browser and uses 50 seconds, so far from everything I am seeing this company is a scam and should be avoided,
    This company needs to do some serious rethinking about the way it does business, I cant say anything about the quality or lack of for the phone itself as we have NEVER been able to use it...

    Tracfone bites 1/2/10 3:34AM

  • they are very good at accepting your money not so good at correcting any issues they even have difficulty at connecting a new phone at start up

    Anonymous 12/25/09 9:34AM

  • Tracfone is a company out to make money and not service their customers.
    I spent 5 hours and then 4 hours with their people attempting to receive a signal.
    They promised 2 times they would send new phone and correct the problem.
    I can see the tower out of my window. My son comes home and has 5 bar with an another service.
    When I called to check delivery, I was told a supervisor had cancelled the order, because we should have service.
    The supervisor should look at the records of conversation and honor the agreement to send new phones.
    Tracfone needs to teach their supervisors the business.
    Or is their business to service the customer the same as a farmer services his cows.

    GENEO 12/23/09 6:04PM

  • tried to talk to them, and can't unstand a word they say,tried for one hour,had to ask them 3 to 4 times "what you say",I am with them now, but this is it,I am not going to renew with them, when i got it,didn't get my bonus min's like I was suppose to,,even tried to change my phone no. to my old number with no luck,they save money by getting people from india,and they can't speak english, so they are going to lose me,I am NOT going to renew with them anyone knows a good no-contract phone let me know!

    bud 12/23/09 1:37PM

  • VERY POOR CUSTOMER SERVICE!!!
    THEY NEED A ENGLISH TEACHER CUZ THESE DUDES CANT SPEAK ENGLISH AT ALL!!!

    Anonymous 12/22/09 2:44PM

  • Tried to help an elderly friend give Tracfone to a relative. Took a while to get an 800 number and real person to talk to.

    The real person did not give (was not allowed to give) information about the carrier etc.) This is important here in Maine since there is limited or no reception on some carriers.

    Anonymous 12/14/09 12:50PM

  • On 4 calls to their customer service to india, I spent approx 3 hrs total and issue's still unresolved. This has been the most frustrating "cust service" experience I've ever encountered. They lack simple common sense and if an issue's not in their script, good luck. I'm dropping the service.

    Anonymous 12/10/09 9:17AM

  • Worst cell phone company I've ever dealt with. Every couple of months, my phone fails to register updates. I go to the web site, enter the codes they give me, nothing happens. I call technical support and some guy who barely speaks English has me enter codes for an hour until the problem is resolved. And invariably they credit me with maybe half the minutes I should have. Awful, awful, awful company.

    And don't even bother trying to get your number transferred to a new phone. Just bite the bullet, get a different phone from a different company, and start over.

    Anonymous 12/8/09 9:54AM

  • Tracfone offers very cheap service and non existent customer service. When you eventually have a problem you will spend approximately 6 hours on the phone being told how sorry Tracfone is, entering codes and relaying codes and then being told you have no complaint that the phone is working. I have had Tracfone for 2 years now and I'm switching ASAP, I paid for service, the phone was not updated and Tracfone continues to tell me the minutes were added, I've finally given up. I'm switching to Verizon, I can't take it anymore.

    raj201 12/8/09 6:08AM

  • They are the worst company to deal with. Six, yes six phone calls and still no resolution to my problem. I need to have them transfer my origianl phone number and transfer my units. Seven, yes seven, sim cards later...NO SUCH LUCK. Still waiting for another Sim. I haven't had my phone for over 3 weeks. If I just didn't buy the One year service card, they would be gone. When it's up, I'm gone.... Tracfone, you suck!

    POdcustomer 12/7/09 12:08PM

  • Bought a 376 camera phone. No signal or drops signal, but usually no signal. Called "customer service" and got the scripted fixes. Didn't work. Called again, same thing. Called again same thing. (Wait 24 hrs for reprogramming after their fixes, call back if it doesn't work). Called again, got a replacement phone. Cheap lg200c, didn't open it after seeing less than half the talk time on battery and no camera or features. Called again, said 376 wouldn't work in area. Logged on to website, it said it would. Said and equal phone was not in stock. I said I would wait, they said they would send an equal value phone when they were in stock and to hold on to the junk one. No phone, called again. Said a new SIM card would fix, it didn't. Called again, said they would send a replacement phone. No phone. Called again. Said I should have got one, would send a replacement. Asked if it would be equal to 376,said yes. Sent another lg200c. Every time they spend about a half and hour "updating system" or "my system is updating". They just want you to give in and buy another phone instead of fixing the problem. Spent 1/2 to 1 hour on about 8 calls.

    Anonymous 12/3/09 8:59PM

  • I had my mother-in-law a phone activated three weeks ago. We ported a number from Verizon. We later decided we needed to change the Tracfone number. We called in on 4 seperate occassions spending over 30 minutes with each call to have the numbeer changed. Each time they assured me the number would be changed within 24 hours. The ported number was taken off and the account showed new number pending. The next day the same phone number was put BACK ON! This was on four seperate occassions. Do they not know what DIFFERENT means? I would advise anyone thinking of a pay as you go service to go with another service and check them out first.

    robert1048 11/30/09 1:24PM

  • I wish that they would hire people you could understand. It,s enough to make you switch to carolina west or verizon! Every time i call I,m on the phone for 30 or more minutes.

    Anonymous 11/21/09 4:09PM

  • My problem is with a Net 10 phone ( Net 10 is
    operated by same corporation as Tracfone). Question. How is it possible that they could activate the phone, but not assign a phone number upon activation? Spent an hour of my time with customer service, entering numerous codes, etc. Was told that problem will be rectified within the hour. It was'nt. Anyone else have this problem? Now I have an apparently working phone that calls out, but no
    one can call me. Very useful,( yeah,right!!)
    Rating zero.

    scooterboy457 11/20/09 10:59AM

  • Worst customer service ever. If you are consider buying a Tracfone, do not do it. You will only regret it.

    Tracfone stinks 11/20/09 7:59AM

  • I have never dealt with a company that don't know how to solve their own problem. spent 30 minutes 2 different days on the phone with coustomer service and still same problem. This is very troublesome.

    Anonymous 11/13/09 12:31PM

  • Very frustrated with cust service dept (which is obviously outsourced overseas). I'm sure the rep was trying to help, but the level of training and COMPETENCE of the employees that represent TracPhone is very poor. I've been waiting 35 hours for some resolution, but have not received ANY correspondence that they are working on my new activation problem (unable to x-fer old number - so I have a new phone that doesn't work). So I wait and can only hope there is a fix (reps don't have an extension, so there is no going to the same person to check on your issue)... Fantastic price, but you better hope there's no need for support - because you won't hang up smiling.

    ETphoneHOME 11/7/09 8:30PM

  • I really wish I had had time to research Tracfone before I bought one. We've had VirginMobile for years, but they don't have coverage where we need it now that my daughter is looking at colleges that happen to be in rural areas. So we went to Walmart and bought a phone last night with the intent of having it working and with enough minutes for my daughter to visit a college for the weekend and have some means for getting in touch with us. The phone activated easily via the Internet, but when I purchased the prepaid airtime minutes on the Internet, the update of the minutes failed. I called last night and twice today, probably a total of 60 minutes on the phone. Last night I was told (or so I thought) that it was a credit card problem. Now it turns out to be the phone. I've got ot have the phone in hand to get codes and so on... Everything I have experienced was written right here... I will be sure to contact my credit card company and dispute the purchase if Tracfone doesn't come through... in fact I may do that right away.


    Anonymous 11/5/09 6:03PM

  • I added minutes to my daughter phone and they authorized it twice. I spend all day on the phone with customer support only to be lied to. They blamed it on my bank. That was a lie. Then there sysytem went down, was told to call back in a hour. No one apologize fro their mistake. then i was told I did it. Wow been paying bills for tweny five years and never doubled paid nothing. My daughter will be getting a different. Never dealwith comny the rips you off then makes it seem like you did something wrong.

    ucacollector 11/5/09 5:17PM

  • Customer and Service don't belong in the same sentence when it come to Tracfone

    ikeymoto 10/16/09 12:21PM

  • Customer service? Not with Tracfone. This company is the WORST when it comes to customer service. I have spent hour after hour on hold or listening to the same questions over and over.

    rick 10/12/09 5:15PM

  • Tracfone customer service is completely worthless. The service people can barely speak English, and they don't seem to understand the problems. My son, my wife, and I each have tracfones, and all of us have problems adding airtime through the website, through the phone, and with the prepaid cards.

    rick 10/12/09 5:00PM

  • I could not add airtime on my tracfone threw there website. I have called twice, the first time I wasted 20 minutes with menus and going around in circles. The second time I got to talk to someone "Real" But they kept transfering me from one person to another. I wasted 52 minutes and got nowhere. My credit card was charged though. There wasn't any problem there. So Now I'm $177.00 poorer and still have the same amount of minutes that I started with. I'm going to try once more getting my money back. I can't believe they let companies operate like this.

    jeepram 10/7/09 3:33PM

  • Not using profanity, as you request, is a challenge, considering the level of customer abuse (NOT service) I received from the Tracfone representative
    He appeared to: 1.Waste as much of my time as possible. 2. Repeat excessively, and incorrectly repeat numbers multiple times, 3. Ask for and demand excessive information -- private information, including passwords.
    He insisted on the account number for my Verizon account. He insisted that he must have my Verizon PASSWORD for my Verizon number to be ported to Tracfone. (That is NOT correct per a subsequent conversation with Verizon!) He also asked for my email address, my home address, my home telephone number and my social security number!!! He gave me a case number and then changed it TWICE. Then he hung up on me!
    I rate you a ZERO -- not a 1.

    BMPAJOR 10/6/09 3:21PM

  • so i was calling just to reset my daughters pin number. i got rude costomer service and cut off 3 times.. they never called me back or apologized. i was very upset waiting for 3 hours for a damm pin number... ridiculous..........

    Anonymous 9/29/09 9:39AM

  • Speaking to someone that you can understand is a rarity with Tracfone.
    I have spent hour after hour with tracfone trying to get them to fix my phone. I can't call out from our local grocery store that is only a mile away from me. Time and time again trying to call home from an area in my town it says call failed. Tracfone says they can't find a problem with my phone.
    I have also been trying to download ringtones from their website but the website constantly says page timed out. Tracfone tells me that they have never heard of this problem but if you search "shopping timed out, tracfone" you will find others have this problem too.
    I am looking into new options for a phone..I don't need this BS.

    dasha10 8/23/09 7:38AM

  • Poor management leads to poor customer service. Tracfone people ask your vendor how much they are paying your employee in the Philippines. Check if they are giving them enough so that they have the motivation to perform well.

    John OM - Philippines 8/5/09 10:21AM

  • I was on the phone for more than an hour today simply trying to have somebody help me add air time. Adding it via the internet did not work, trying to do it over the tracfone did not work and it appears that the "tech support" hat no clue either.

    At this point I am at the end of my rope and I do not know what to do now. Needless to say I am extremely irritated and dissattisfied with the product and the company

    Anonymous 7/26/09 3:37PM

  • Received e-mail about special promotion on Tracfone. Renew for a year and get 250 bonus minutes (also the phone I have qualifies for free double minutes) that would be 400 units + 400 free double minutes + 250 bonus for a total of 1050. This is what the screen said I would receive. My credit card was charged $99.99 for this. The phone never did update the minutes or the new expiration date. I called and they had me enter some numbers and the exp. date finally went one year ahead but no 1050 units added. Rep. said call back if units not added in the next hour. I called back an hour later. Told the story from the last call. They asked me how many units were on my phone, over 1300, the exact number that was there prior to adding the years service and units. They told me that they didn't believe me. I was a "liar". After an hour they did generate an investigative # to have someone check this out. So far no new units added to the phone. I am to call them 3 days after the investigative # was issued to see if they have a resolution. (somehow I doubt it). I can't understand the reps. They have to repeat each thing 2 to 4 times and I try to piece a word together and attempt to understand what they are saying. I have had Tracfone since 2005. I don't use very many units a year (yea, I'm an old duffer and just don't use the phone much). I will probably never use the 1300+ units that are on the phone for the next year, but it's a bummer when you don't even get what you paid for on units. Very frustrating. Have had other issues with the company. If they don't resolve this issue, then when the expiration runs out or minutes run out, I'm done with Tracfone & Net10 (yes, it's run by the same outfit, a company in Mexico has controlling interest in both prepaid companies. Hope this helps someone else prior to them buying the pre-paid from these two outfits.

    LeeB 5/1/09 11:32AM

  • Terrible service.
    Poor business practices.
    Below standard equipment.
    Incompetent Technical Support.
    ---And, I live in AMERICA!

    Could someone please connect me to someone who speaks English..No, english..What, no I said.........E N G L I S H Geez.

    I first bought these phone for my children, the phones that I bought from Walmart would not work in my area...3 weeks for Tracfone to send out replacement phones. Drove cross country and added time..missed 1 1/2 hours of a business meeting because Tracfone didn't know how to load minutes properly (long story I broke my Verizon phone, so I was using my son's phone!) Even with the 'new, better phones" we were still getting shoddy reception ON BOTH so I didn't buy more airtime.
    Today I spent 3 hours w/ customer service. Issue:
    Cannot load airtime.
    Phone not accepting airtime.
    Phone takes 24hrs to activate.(I didn't see THAT in the paperwork anywhere)
    One of the phones took the airtime after an hour of programming BUT it doesn't even have a phone number!
    --Now, I can't get the $40.00 back that I put on these phone this morning..I STILL can't use the phones AND I WONT use them!
    Tracfone, good job. I am impressed and will be puchasing Verizon phones for my children. Tracfone, you are a ripoff and I will tell everyone that I know how much I deplore your company.
    Q. Anyway that I could sue for the monetary damages Tracfone cost me..not to mention the mental anguish that I have suffered due to this company?

    kathleensb 3/13/09 5:54PM

  • I purchased a tracfone. I bought minutes for the dam phone and the dam thing nevers works. their customer service is doesn,t exsist

    Anonymous 2/21/09 3:11PM

  • I so totally agree with the past comments. I have been dealing with TracFone for a year now and CAN NOT get any resoultion to my problem. This is a joke. Will probably be filing a lawsuit in the near future about this company. I have had 5 phones and none of them work...so I am now out 215 minutes and the phone that I have paid for. Can I get those minutes refunded? Of course not. Everyone claims to TRY and take care of the problem but does nothing. If you BUY a TracFone and need it replaced, all they send are re-furbished phones...probably ones that didn't work in the first place. They are a piece of junk and the service is disgusting. They lie, and lie and then lie some more about what they will do for you and then blow you off. Called again today 2/6/09 to question why I did not get the email and the corporate phone that was promised to me last Friday. Idiot that I talked to Ian #52803 said he was writing everything down and would email me my file but guess what! Do I have it!...Of course not. Here's a number ....800-876-5753...I was given this number saying it was the number to corporate in Miami, Florida...guess what! NOBODY answers...not even a recording. Going to the Attorney General's office and the BBB in Michigan to start with. These people are ripping us off BIGTIME!

    JW 2/6/09 9:28AM

  • After almost two weeks of attempting to speak to a human voice that speaks English, I did a search for a direct Tracfone operator and found the 18003232366 number. FINALLY, a rep that could help me. The rep Katherine, in the Phillipines spoke clear English & was very professional. Suggested they add this t/f # to speak to an operator on their automated messages, which just keeps repeating its messages. It took me over 12hrs of calls within two weeks,to have a rep/Supt tend to prob. The 800 8677183 is a WASTE OF TIME and has one so frustrated you want to SCREAM AND CANCEL/FORGET Tracfone. SUPTS should have their wives attempt their customer service so they can KNOW how bad and frustrating it is and the message , YOU DON'T MATTER" because they do not answer eamils and you cananot personally contact them. JL

    Anonymous 1/25/09 6:35PM

  • I keep getting a message on my cell phone FR then three numbers and then it says that .30 minutes have been deducted from my time. it then says to use a certain number to leave a message. For one thing I DO NOT have an answering message on my phone and I DO NOT receive messages because I DO NOT know how to set that up on my phone. This happens about three times a week so I am losing .90 minutes a week an I DO NOT EVEN use the phone. I have had the phone about one year and this has been going on since that time and I want it stopped and I want my minutes put back on my phone, I WILL NOT CALL THE CALL CENTER BECAUSE I WILL NOT TALK TO NON ENGLISH SPEAKING OR UNDESTANTABLE PEOPLE. Just put the minutes back on my phone and quit deducting them when I DO NOT use that service!

    Anonymous 11/18/08 11:07AM

  • So I just bought a Tracphone alittle less then a month ago. My screen just went out on it, without me ever dropping it or ever being handled without care. It is my first tracphone and I'm really dissapointed that I can't reach anyone to help me with this. Does this happen often, should I switch to a different company so it doesn't happen again, or will I ever get through to a human that may or may not have answers for me.

    Anonymous 9/14/08 1:26PM

  • I have done everything that i was asked to do to repair my cell phone. Nothing will work. I ak for a new phone and pay the difference. I was on the phone for over a helf hour trying to get thei cell phione to work. So far no such luck. why cannot you get me a new one as i have time on it to Feb 2010 and now i will losr it. I have to have one as i have other emergence to use it for.

    Anonymous 9/13/08 7:25AM

  • Submit your comment >>
  • I agree with most of the negative comment about this company. However if one has patients enough to deal with them in a nice manner they will correct the situation. I myself spent over 13 hours on the phone trying to get my problem resolved and finally found the right person to do so. His ID # is 56884 and if anyone out there has an issue they need to get resolved then this is the person to contact.

    eddo 8/31/10 12:09PM

  • i have used tracfone for a few months, and i have used most of the carriers in the business, customer service is a hassle with every carrier. Its not that they are bad, its just people are too fast to anger, if you had to sit in an office being screamed at by people over the phone all day you too wouldnt be the worlds most hard working employee, i take it easy and try be nice, i hardly ever have a problem, i explain to them and try to follow instructions. i find that atleast tracfone im saving money and have a better service all round from them, so its ok.

    steve waters 8/29/10 1:13PM

  • To date, I had made eight phones calls to Tracfone Tier 2 Tech Support group to transfer the original tracfone number, activation service period and balance of minutes to a replacement phone that I had purchased from an EBay seller. The phone did not have a sim card. All of the customer service support at 1 888 442 5096 were professionals who dealt very effectively with my frustration and worked toward getting a sim card for my phone. Overall, it took about a month to get my sim card and finally activate the replacement phone. I have been a Tracfone customer for over six years and although I had some issues over the years, Tracfone has ultimately resolved them to my satisfacation.

    swong 8/27/10 12:52AM

  • I have had tracfones for nine years and have been very satisfied. I have tried other phone co's in my area that would not even pick up a signal at my home, but my tracfone has helped me even on long trips to Ga. Ohio and many points between. And I have always had good service.....thanks ARS South Texas

    I do have a slight problem...I accidently turned off the light in my phone and can no longer read the data on the screen. how can I get the light back on? I can't read anything on my screen....ARS

    ARS 8/10/10 8:01AM

  • I'm sorry to read about all the problems customers are having with TracFone. I can't comment about TracFone's customer service because I've never needed to contact them. I've had a TracFone phone (LG) and service for about two years, and I've never experienced a problem with either one. This has been the easiest, user-friendliest phone service I've ever had, just perfectly stress-free from the first day. Whether I add minutes online or over my phone, they are always credited immediately and I get my double minutes. I am 100% happy with TracFone, but I will certainly remember these comments if I ever need to transfer my service to another phone!

    SunnyT 7/22/10 10:01AM

  • TRACFONE/SAFELINK WIRELESS






    First,I want to compliment your Customer Service Representative "Sherlett" ID# 55953. She was very very Kind, Very Supportive, Very Knowledgeable, and repeated back to me everything that was important to the replacement of my Tracfone. Also, I want to compliment Tracfone's RAPID RESPONSE to my e-mail regarding my lost/stolen phone. I was surprised that I was answered the following day! And was told that I would be taken care of. In a world now where your are "just a number" and a "who cares" attitude, Tracfone did not let me down. I received my phone yesterday! and I am so happy. I have no other way of communication other than my Tracfone through Safelink Wireless. At this time, I have lost everything. My home, my red convertible, my self esteem. But, little by little God is helping me in getting back up. Bless you and your company. Where all other cell phone companies have let me down when I had money! Tracfone came through for me when I was helpless.
    Sincerely,
    Regina Odom

    Lena 7/14/10 6:51AM

  • No tech support number on the site, but once I found it on THIS site, it was a-ok. Almost no wait-time. (I called at 1:15pm CST on a Friday in case that's useful to anyone.)
    Yes, the rep was Indian, but was completely understandable. She knew what she was doing and fixed up the trouble I couldn't fix on the site.
    Wonders never cease.

    CharmedLife 7/9/10 11:42AM

  • I wish to express my thanks to Rashana (55366)
    she was very patient with me and got my new phone working with all days and minutes and transferred my old number.
    I had been trying to get this done through "broken English" speakers for three days.
    Thanks Rashana!

    Charlie Lunsford
    Rougemont N.C.

    cal 6/28/10 3:16PM

  • I've always been happy with the service from Tracfone. As with all prepaid services the customer service is one area they cut costs to be able to offer the prices they do. With this in mind I keep my dealings with CS to a minimum and just enjoy the savings I get by using Tracfone. Realistic expectations make for a happier customer.

    ed.ross 6/23/10 5:17AM

  • I have been using Tracfone for about eight years. I have been very pleased with their service. I purchase my airtime online. They say allow 24 hours for it to be added. I choose not to wait that long. I call customer service where they help me download it. That has gone smoothly in all cases. I have also added airtime from my phone. I had some problem with that in the past. I called customer service and they walked me right through it. Prior to using Tracfone, I had a two year contract with Verizon. I am one who does not use a cell phone that much, so I was wasting my money. Tracfone is perfect for me.

    I will keep in mind others' comments about having minutes transferred to a new phone. I will use up the bulk of mine before I make the switch. Hopefully, Tracfone is reading our comments and will work on improving the problem areas. All of the technical support persons I have gotten spoke English well. I admit that they had a non-American accent, but I was able to understand them clearly. Customer Service/Technical Support can be reached 24 hours at one of the following numbers (I forget which one): 1-800-867-7183
    or 1-888-442-5096. I just spoke with someone who picked up on the second ring. It is
    2:30 a.m. here.

    liddellsandra 5/29/10 12:31AM

  • That's the wrong number it's supposed to be -800-876-5753 this is the direct number to get to the cusotmer service reps in Miami Florida Call that number. It's very helpful and you're able to get through to a live rep whom can help you with your issue.

    Anonymous 5/26/10 6:03PM

  • --Mixed experience, but overall slightly positive. I use my TF infrequently. If I used it every day, I would have said 'overall negative.' Here's how it went down:
    I wanted to activate a new phone and transfer old number and remaining minutes to it. Tried online. Site said they'd need to send me a new SIM card. Must call CS. [Negative -] "Rats!", I thought. "By the time it arrives, my service days will expire and I'll lose my number." I called the toll free #. "1-English, 1-Tracfone, 5-Tech support". No wait at all to talk to a live person [Positive +](~8PM, weekday)Her English was good enough.[+] She had me put in a few codes, mostly very short ones, then said I was all set: I'd get my old 57.7 minutes (which they'd round up to 58 or 60), plus 10 for activating, service to 6/16/10. (That's 60 days plus my 2 remaining service days). I just had to wait about an hour and wouldn't have to get a new SIM card.[+] In about an hour I checked and the new phone now had my old phone number.[+] But phone said "0.00 minutes" and 'add minutes before 1/1/02' [that's right, Oh-TWO]. [-, eh?] I turned phone off and on a few times between then and when I got off work today. Still no minutes or service days. [-]
    --Called CS ~2:40 and again, no wait after pressing 5 for tech support.[+] Her English was also good enough.[+], but she was hard to hear. She had me input some codes, some longer than last night. She said OK, just keep phone on for 20 minutes and I'd get 70 minutes and service to 6/16. Nope. An hour later, still nope.[-]
    --Called again ~4:30PM. No wait[+], but again she was hard to hear. On either this call or the previous one there was a lot of background noise[-] that sounded very much like turkeys "gobbling" from nearby cubicles. I wonder if it sounds like that to her too? Probably depends on how she gets along with her co-workers :~) More codes, then pressed OK, and saw "70.0 minutes". [+? I'll believe it when I see it on the main screen] She had me enter more codes, and again I got the "70.0 minutes" response. Confirmation? [+?]
    Went back to main screen, maybe after turning phone off & on. "6/16/10"[+]and 140.0 minutes![++] She had doubled my old minutes and also the 10 minutes that came with the phone! It's a DMFL phone, but I read that they don't double transfer minutes. I could be wrong, but I think she gave me the extra 70 because of the problems I had activating the phone.[+] And because of my patience and pleasant tone of voice[a + for me :~) ]
    I was then able to read a text msg that I'd rec'd last night after the first attempt. I couldn't read it then because I had no air time to receive it. It said "Port In complete...ready to receive calls." Ha Ha! I guess they don't always know what they've done.[-] Odd thing about that message is that it took 0.30 minutes, but all other texts from TF have been free.

    Smells Like Dog 4/16/10 3:24PM

  • I just noticed that my 650 minutes and extention had not been added to the trac phone since 12/26/09. I just called and put in the codes and all is well. The gentleman was courteous and patient. The reason they had not been entered is because the phone was off. I just use it for emergincies. I did ask him where he was and he said the Phillipines. Interesting.....

    Anonymous 1/20/10 12:15PM

  • Service issues have been addressed adequately by phone. Web site can be a bit confusing

    Anonymous 1/17/10 1:40PM

  • I have had Tracfone for at least 10 yrs now and I would not consider any other company. I have never had a dropped call or have come into any dead zones. It is very easy to add minutes right from your phone or on line.

    Anonymous 1/5/10 4:09PM

  • tracfone is really the best,cheap phones very good reception and customer service is excellent!i would recommend the phone to all my friends

    lucky 12/18/09 11:59PM

  • So far my experiences are not bad. Considering the phone is pretty good (as good as ones I paid a couple of hundred bucks for) and the minutes are cheap (I got Lifetime Double Minutes with my phone) it's a pretty good deal. I signed up for the Value plan so I get 100 minutes a month for 10 bucks. The minutes are added to my phone. Since I'm a light user and the minutes roll over this is perfect. They have other plans with more minutes or you can pay as you go.

    My two experiences with customer service were not bad considering that the average customer service experience today sucks. They were VERY friendly and tried very hard to help. They did have me jump through some scripted hoops (but what other company doesn't) and then put me through to someone who took care of my problem in about five minutes.

    Their English wasn't great but they understood me and were patient about repeating themselves.

    Given the great prices it's been a VERY good deal for me. I'm spending fourty bucks less a month and I don't have to worry about outrageous fees if I go over my minutes. Net result -- decent phone, decent service, savings of about $500 per year.

    ASam 11/30/09 10:30AM

  • I found the customer service reps to be courteous and efficient. They assisted us with closing out one phone. Then switching the phone number, minutes & service end date to a new phone the next day.
    We began the process in the evening after my son's phone was stolen at practice. (at 10pm)
    We called back the next morning after purchasing another phone. The whole process took less than 45 minutes.

    DW 8/26/09 12:04PM

  • I have had Tracfones for myself, my wife, and my brother for over six years. I have found the company to be completely reliable, helpful, and the phones reasonably up to date. As we don't use the phone very much it is cost effective for us to do it this way. I change phones every time there is a better phone available and, for the most part, have found customer service helpful. It is important for me to be aware that if the CS representative doesn't seem to understand what I am saying that I need to hang up and call again until I get someone who does understand what I say and I you need. Failure to do this causes the things I read complaints about.

    tup 8/20/09 3:34AM

  • Using the 800 number listed on this site (800-323 2366) I was able to report the loss or theft of a recently purchased tracfone to a live representative and have the service on that phone disconnected. It took but a few minutes and the agent was clearly understood and efficient. Thank you. BWF

    BWF 7/29/09 5:39AM

  • 4/10/09 Spoke with Tracfone technical service for assistance with new phone not sending or receiving calls. A helpful young man in Columbia patiently helped determine the phone was not satisfactory and is sending a new phone in 3-5 days with minutes and time added as original. If phone does not arrive I will comment again. He was very helpful, though. Our other Tracfone has never given us problems except we are sometimes in a cell phone vacuum in our rural area. So, at this point I give them an excellent rating.

    A Nebraska cell phone user 4/10/09 6:53AM

  • I am so sorry to hear about the frustration and never-ending problems others have had with Tracfone; my experience has been completely different. Three people in our family have tracfones and find the service pretty reliable. When I have had minor problems (minutes not added, voicemail questions), they have been successfully resolved. I will say I'm a little worried now about what will happen the next time I need help, but I'm not ready to pay more for cell phone service.

    sophschmi 2/12/09 10:13AM

  • My phone got liquid on it and broke, and they transferred my number and minutes for me, even though I heard they don't on broken/stolen phones?

    The fine gentlemen spoke excellent english and sounded like he was from the US.

    A+ Support and service from Tracfone.

    anon 12/27/08 1:50PM

  • Submit your comment >>
  • Hey Tracfone User

    My Name is Elston and I am a Tracfone Employee and I am here to assist anyone that needs any assistance. My contact information is 1.800.626.4883 ext 6107 or by email elombillo@tracfone.com

    TRACFONE 5/20/09 11:21AM



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800-323-2366
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888-442-5096
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800-323-2366
Headquarters
800-876-5753
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