TransUnion Customer Service

TransUnion should be shut down. Its costs the American consumer thousands of dollars and isn't reflective of most ppls credit. They don't update in a timely manner, logging in is difficult, disputes are late, poor customer service.

WORST. CUSTOMER. SERVICE. EVER.
In all my days, I have never dealt with a company so bad. Websites are brutal. Call centers are worse.

Completely useless. Their code verification system doesn't work and the agents were totally disinterested.

Bro hung up on me when I said I didn't get a code

The guy put in the code he sent me wrong when I told him then said he sent me another and it never sent. He failed to put in the right code the first time then blamed me for not getting another code

Customer service couldn't get rid of me fast enough. Talked over me, when all I wanted was guidance to change my profile. This is not what customer service should be. I am extremely disappointed and frustrated. Someone 11 yrs ago made a mistake and added a middle name to my name... never about it until there was identity theft with one of our investment company.

Bad experience

site would'nt let me on. Disconnected twice from customer service after giving many replies to their questions

After a minimum of 20 times trying to talk to an agent whitout any success. I gave up.Good luck for Anybody who are still tring

Awful interface, heavily accented CSR, failed to actually reset password after 23 minute phone call. Required full SSN to get to CSR. Then CSR re-requested.

TransUnion customer service is the worst service I have ever experienced in my life. I have used their text function and after an hour was told I had to call because she couldn't help me, I called and the first agent said hold please and put me through to the automated after hours message which hung up on me, and I called right back and waited for 20 minutes and the agent said sure I can help you with that, and never said anything else. The call counted down for another 24 minutes with nothing being said I just assumed I was on hold or something, and then it automatically hung up on me. The issue I have is simple, each credit agency has to remove a dispute for me, and Experian handled this within 5 minutes and they were very nice about it. TransUnion is the worst this is ridiculous and as a supervisor everyone would be reprimanded.

On the phone and support had apparently muted the line without telling me what is going on - absurdly bad customer support

The 95% negative rating is warranted - embarrassing customer support

I've contacted Transunion several times recently for information but was unsuccessful. Unfortunately, customer support is through a scripted call centre. It's not possible to have a discussion. Also, the attendee's I dealt with had accents that limited my ability to understand much of the text they read back to me.

worst experience ever.

Dealt with "Mark" on 6/22/22 at 7:25pm CST. He was rude and not helpful. I have been a member there over 5 years and pay them monthly for membership. I was locked out of my membership for an unknown reason so I called. I explained to him that I was locked out AND I needed to give him my new bank card for my monthly fee. He first said I messed up 3 times logging in? When I contested that he changed the story to a creditor had shown the last 4 of my social to be different so they chose to lock my account WITHOUT NOTIFYING ME??? We then argued as to why they accepted a creditors mistake over my history with them and he became rude and unhelpful. I told him I was withholding my new CC number until I got answers and he said I would hear from them in a few days and ended the call rudely and abruptly! I am contacting their corporate offices tomorrow and file a formal complaint. They also need to hire some people who speak good English and can be understood!

Absolutely the worst customer service dept I have ever dealt with. They have elevated incompetence to an art form. The auto-responder doesn't work, so I had to wait for a CSR, who disconnected me 20 seconds into the conversation.

this is the worse place to deal with I have not got any results from anyone. I am going to report them to the better business bureau. And see if that will get any results. Its pretty bad when someone else charges on your card to this company and they cant do anything about it.!!!!!!

hello I have a refund coming from many charges to my account from someone else that I have found. back in Dec 2017. my ref # is 248845802 My name Kathleen Thiry and the charges are from another person. I have talked to many other people and they have told me that I have to wait 2 months for this refund check well it has been more that 2 months and I want to know where is my check? Please let me know thank You Kathleen Thiry

kathy thiry

Clearly an item is on my credit report, someone trying to open a credit card, not me. I did and online dispute, a snail mail dispute, and transunion says the item is not on my credit report, it clearly is on their own website. Are they so stupid they cannot see their own website.

I called and spoke with a gentleman with an accent. He understood my concern and problem and after verifying who I was indicated that I would receive corrected information in about 7 days. Took about 10 minutes. If all goes well, I'm thrilled.

The worst service I have ever received. Ultimately unprofessional, lack communicating skills and no connection between departments

Terrible, terrible and can't be worse!! Can't believe they outsourcing the most sensitive and confidential information to massive call centers in India or another foreign country who had no clue about how things operate in the United States. The reps had no clue, no clue, period. Our private information was handed to them for nothing. They don't understand what we are talking about and we don't understand their accent. It can't be more frustrating. You just don't get a single rep that had the competency to help at all.

Where is the Congress on cracking down on outsourcing this type of service to another country? Pathetic.

Tried to get them to get rid of a mistake THEY made on my credit rport...impossible. They hung up the first time, second time was 30 minutes of them not understanding english. Why is this department in a foreign country? They were no help at all. Tried to talk with supervisor, but after another 20 minutes, no luck. How can they get away with this? They answer to no one.

Seriously worst customer service ever. I had to call them more than 10 times and after 3 weeks the problem is still not corrected.
Because of a 'mysterious' bug my birth date was changed (but the date of modification is before I even had my first credit card) and they cant read my faxes well....so they cannot make sure that I am me,so they cant change my infos, but because of them I dont have a phone anymore, and I lost a job opportunity in a bank !!!
Ridiculous!

Called three times & each time had a very rude woman in India give a different name each three times I called and cussed. And yes it was the same woman each time no questioning it. Finally got her to transfer me to a supervisor after I threatened to report her to the F.T.C. who said he was in L.a. and of course could not help me with the problem and said he would transfer me to that department. Got disconnected of course. No way I will try these scumbags again!

I would like to unsubscribe. The service is very expensive for me.

Trans union assisted me before with Home choice and the results was good I trust Transunion

I called and asked to speak to someone in the US. I was transferred immediately to a call center in the US and got immediate resolution to my problem.

It's a wonderful website it's an easy website to get all of the information you try to get.it's very simple to get your questions answer and they are wonderful people to talk to.

I dialed the number and listened to the options. I then dialed 0 and was connected to customer service. My questions were answered.

W

well after reading all these comments, I guess I got lucky tonight when I called. It went pretty smooth with the rep from India, she was nice and helpful!

Just spoke to a very VERY understanding and helpful lady...I made sure I told how much I appreciate talking to her, she mentioned it is helpful to call either early mornings or late evenings. Hope that bit of info helps anyone else trying to communicate and correct bad info on credit reports.

I had to unlock a my credit file with Transunion. The person I worked with was
named Sarah, she was just great, courteous, and very helpful. Tks. Sarah, without your help I would of been lost.

I just called your help line and spoke with a person named Allen.(Alan)not sure how he spelled his name. He was very curteous and helpful. I have not always have not always had a positive experience when trying to contact the credit agencies...but this was a very positive experience and i commend you for making this available. Thanks......Shelby Smith

I spoke with a really nice woman, she was super helpful and solved my issue quickly!

That is a good number to call. Yes the call center is located in India, but if they are not able to help you, then they are very good about transferring you or giving you another number where you can get help. I was really apprehensive about calling, not thinking that they would be able to help me, but they most certainly did!

They also have a call center in Fullerton, CA. If you don't want to speak to someone in India, just ask to be transferred to the US and they have to do it. Although, customer service in Fullerton is not that great as well. Trust me, I work there.