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Travelocity Customer Service

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Travelocity customer service is ranked #501 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 20.77 out of a possible 200 based upon 255 ratings. This score rates Travelocity customer service and customer support as Terrible.

NEGATIVE Comments

251 Negative Comments out of 255 Total Comments is 98.43%.

POSITIVE Comments

4 Positive Comments out of 255 Total Comments is 1.57%.

Issue Resolution

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Cancellation

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Terrible Overall Customer Service Rating
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  • Chalk one up for Crappy service! Kinda stinks that I find this site after the fact and got screwed. Booked a ticket. Called back in 24 hours to cancel it and then was told that I had 48 hours to cancel. Found a much better fare on Expedia (who rocks by the way) Called back to cancel and spoke to India. Unable to get a full refund and asked to speak to a manager. Took my number and the manager never called. Called back again to only find out that they screwed me. I now have a 1,000 travel credit that I will use with them and then never ever use them again. Called the corp office in TX spoke to an American and Betty said she would call me in a few days. That was last Thursday. So its been 4 business days and I have not heard anything. She was going to pull the call if possible as they are randomly recorded and don't record all calls. Needless to say after I use that credit with them I will never use them ever again. End of story!

    Thank you come again.....India 5/15/12 9:30AM
  • Just had a terrible conversation with Travelocity "customer service". Not only do the agents not speak English, they cannot offer a refund of any portion of a ticket. BUYER BEWARE!!! You are being charged by Travelocity but they do not take any reasonable stance on customer service. I was looking for a $50 credit on a $240 ticket and was refused. REDICULOUS!

    irishgal 5/12/12 11:20PM
  • This customer service center in India or Pakistan (or wherever) will take travelocity down pretty soon.

    They have to sense of customer service.

    I called this girl (btw. her fake American name was Nicole) with Indian accent. I had to call twice to confirm because phone was disconnected.

    Second time her answer:
    I already told you......
    I asked could you please confirm.
    her answer, no. I already told you.....

    Such a load of crap.

    Never again using Travelocity

    no-more-stupid-travelocity 5/12/12 8:54PM
  • Travelocity is terrible!! I booked my trip two months in advance and chose good seats for my flights. There were plenty of seats available at that time. Travelocity NEVER sent my seat requests to American Airlines, nor did they contact me to let me know that my seat requests had not come through. I ended up traveling coast to coast sitting in the middle seat right at the back of the aircraft. I will never use this website again.

    Annonymous 5/1/12 2:29PM
  • Travelocity booked an charged us for a ticket that they never booked. When we called a day later they said there was a ticketing problem and we needed to pay another $150 because the ticket price had gone up that much. But they had already charged our VISA so there was not a "charging problem". Have called 5 times and still don't have this resolved. They charged us another $150 and we have no ticket with them still. Finally booked directly with Delta. They are horrible and I will never ever use them again.

    Anonymous 4/29/12 7:08PM
  • Custer service on the telephone is very rude and unconcerned. changes made after initial booking will increase fares to full price.

    Anonymous 4/27/12 7:44PM
  • I add my war story to the sad story of Travelocity. The reservation was made on line, two in fact. One, mine, was cancelled 24 hours later, but without notification to me, so I showed up for a flight to an important meeting with my colleague, whose reservation at the same time is there and the agent shows me that mine was cancelled by Travelocity leaving me no seats for the round trip business trip to DC. Sad and outrageous.

    Bound in Boston 4/21/12 11:37AM
  • Terrible....I am having a terrible experience. Two phone calls into the customer service team, nobody is calling back as promised. I can't imagine being on a trip and having to deal with such poor customer support. Don't go here....really not good.

    DRW 4/20/12 7:57PM
  • I have been attempting for just over ten years to update my travelocity email address. Having been ignored or blown off by their "customer service" I was finally able to make the change today using the web site. Have never used travelocity for travel plans. Have found other sites much more receptive to quality of service!

    Voyageur 4/20/12 12:28PM
  • I have been trying to get a name change from Travelocity for the past 3 months. First off the CS is in India and you can't understand them. I have talked to CS 5 different times and still no results. I was put on hole for 45 min one time and another time for 1.5 hours. Finally I was told to contact the airline myself because the wait time to speak to the airline was too long and travelocity had to go help another customer. I was received no results. I then contact the airline myself and was told that since Travelocity held the ticket they could not help me. Travelocity need to be the one to make the call. Of Course they never did. This is the worst travel company and I will never use them again.

    helpless 4/17/12 1:25PM
  • Customers beware!! Travelocity is a rip off. The prices they list on line are not the guaranteed prices. We were overcharged for a room we booked over the phone in an emergency. When I called to have it fixed, they would not refund the difference (less than $20) because the rep “went over charges”. The problem is I could not understand the customer service reps English because of his thick accent. I had to ask him to repeat himself several times, but finally out of frustration and fatigue gave up and accepted the reservation figuring the extra cost was taxes. When I found out it was for the room itself, they said there was “nothing they could do” since I had already completed the trip. We will never use this company again!

    bonnfam 4/16/12 8:21PM
  • travelocity has one of the worst customer service I have ever seen I will Never use this company again After being on hold for a supervisor for over two hours and not ever getting a call back after five calls for one I am forced to just give up on getting any help NEVER again

    expedia here I come 4/13/12 12:45PM
  • Not impressed with travelocity. Booked a 'package vacation' with them in November 2011 for a trip occurring in April 2012. It was not clear on their Canadian Website (travelocity.ca) that prices were in US dollars. We flew with westjet which was okay, and when we arrived in Mexico we expected, as one would with a 'package' to get transportation to our hotel. The westjet person didn't have our names, nor did the travelocity representative. So, my friend and I paid $110 USD to get to our hotel - we must have looked like suckers, because that was more than double the price of a taxi. We made attempts to contact travelocity but, shockingly, none of their numbers would work in Mexico. As such, we took a taxi back to the airport which cost $60 including the tip. Further, Travelocity made no attempt to ensure we had the room booked that we wanted - eg. my platonic friend and I wanted two beds, we got one. Took some time to get that resolved too. I would never ever ever use travelocity again. Pay the extra and go with air canada or westjet vacations - you'll end up paying more with travelocity in the end anyway.

    jillyb 4/12/12 9:14AM
  • Poor Customer Service...I needed to alter a reservation date and they could not do it without canceling the reservation and then make me enter it online again. They hung up on me, accidentally, and then put me on hold for ten minutes so they could check to see if they should cancel the reservation. They told me they could not change the reservation. I will never deal with them again!

    Greg Griffin 4/11/12 10:44PM
  • We booked through Travelocity for a trip from Las Vegas to Washington, DC, a package including hotel.
    All was well on the outgoing flight, as we were able to do our check-in online the day of our flight. The return flight we had to check-in at the airport, and found when we got our boarding passes that our seating had been changed to two middle seats, not together. US Airways blamed Travelocity, saying it happens all the time, as the seating we were assigned was just 'a request', and had nothing to do with the airlines, they do their own seating. Just a thought, but when there are two last names alike, booked together, it may be a couple who wishes to travel together. They said the computer handles the seating; then the computer needs to be programmed to handle this situation. I had to argue for two hours to get the airline to seat us together. My husband has a severe hearing and sight disability, and I cannot travel for 5 hours separately. Anyway, if I didn't want to sit with him, I wouldn't travel with him. If the seating we were assigned was unavailable, we should have been notified in time to make other arrangements. You must be aware of travelers with disabilities; the airline is getting the same complaint.

    Anonymous 4/9/12 10:16AM
  • I travel about 10 times per year. I have been using Travelocity and Expedia for many years now depending on the deals I switch back and forth. I have never experienced such horrible customer service treatment then what I experienced today. I
    was trying to get information and change an existing
    reservation. The customer service representative was extremely rude and unknowledgable
    about changing the reservation. I was and placed on hold several times (5 total in an hour conversation) while he was trying to figure out how to make the change to my reservation. Not only was I on the phone with him for over an hour but at the end of the hour was provided with incorrect information.

    I will never use Travelocity for any future travel plans nor do I feel that anyone should be treated as poorly as I have been. With that said I will make it known to all other future travelers who are booking with Travelocity about the horrendous customer service experience I have received.

    Not only did the customer representative provided me with incorrect information but he was not even able to help me with my request. When I called
    back later in the morning and staying on the phone another 90 mins I was finally able to
    get someone who could make the changes that I needed but not without being treated rude
    again.

    Perhaps the customer service representatives that work at Travelocity need additional training so they can provide the correct information the first time
    and avoid future aggravation to the customers.

    Then to top it all once things were finally handled they charged my debit card twice $733.00! I had to wait 48 hours for the hold to be lifted! What a horrible experience!

    Former Customer
    Kate

    Anonymous 4/4/12 11:04AM
  • I totally agree with all the reviewers. Travelocity customer service is awful. My flights were changed because the airline changed the days they fly. This meant I now had connections I couldn't make. After 11 days of calling Travelocity every day, multiple promises to call me back witn NO follow through, I've already submitted a complaint to the Better Business Bureau and multiple emails to customer service and to their executive offices. I'm not sure why I have to give them phone numbers to airlines so they can do their job, but they obviously don't know how to use the internet. Supervisor Sean promised to have it resolved tomorrow and call me back... (he was supposed to call me back today, but didn't). Give customer service a 3/10 for politeness, but 0/10 for actually knowing how to do their job or care for their customers.

    avoid travelocity like the plagu 4/4/12 10:44AM
  • Absolutely the worst website for booking a trip that I have ever used. And, if my company did not require me to use the site, I would run as far away as I possibly could. Here are my complaints:
    1. Airfares - who in their right mind likes changing planes 3 or 4 times to save money? This is a waste of time for the company because you are constantly on a plane or trying to find the next gate. Moreover, you could drive to the location faster. This is a lame set up for any company.

    2. Hotels - I'm guessing that the only hotels that Travelocity business likes are the ones in neighborhoods that are liken to drug busts, gang wars, run down industrial areas because who stays at Howard Johnson's, Microtel, Country Inn, Uncomfort Suites, UnQuality Inns, Roadway, etc.. for business? These hotels are NOT business hotels unless you are dealing in drugs!!

    3. Car Rentals - a lame excuse because you can book the car directly from the rental agencies website for a lesser price!

    I hate this website more than I hate having fleas from my dog.....

    Roadie1982 4/3/12 6:35AM
  • I ordered my tickets 2 months in advance, and requested seat numbers. When I went to pre-board the seats I requested were not available. According to customer service Travelocity only uses those seat requests for confirmation of number of tickets ordered, and he agreed it has no basis in reality.
    The seat request form you fill out in good conscience is basically a lie.

    milte 4/2/12 10:07PM
  • Worse customer service I've dealt with in a long time. All representatives are definitely from overseas. Its just very hard to hear them, most times its very distorted. When you o hear them you can't really undertand them because of the heavy accents. I waited 49 minutes only to be asked for my name and trip id. Then for no reason was told to hold and was transfered again. Another 15 minutes and I'm asked my name and trip id again. This time I was able to at least tell him wy I was calling before he transfered me again. Another 15 minutes and I finally settle my call. A lthough I could barely hear the last guy and had to have him repeat himself numerous times. Horrible horrible customer service. This is the last time I book with travelocity. I will pay more fore better service elsewhere!

    Anonymous 4/2/12 8:08PM
  • I had tried to book a business trip online for my new job. I got all the way through the payment process when there was an error with the website and I was brought back to the home page. No flight, hotel, or car information. I checked my credit card and they placed a hold on my account for $800. I was unable to get a representative until 2 days later who told me that hold should be dropped in 24 hours. I'm now on hold with them again while conferencing with my credit card representative. We've been on hold for 20 mins, where "simon" asked for my credit card and put be back on hold. This is crazy, I will never use the "gnome" again. "Gnome" more like JK Rowling's goblins.

    Anonymous 4/2/12 6:18PM
  • This is just absurd, I booked a trip this past Thursday and received a confirmation of this trip which was also confirmed on the phone by a Travelocity agent who stepped me through everything online, I printed out everything they took the money from my account, the next night I received an email stating that there was an issue and could not ticket my trip..Oh and by the way it was a 48 hour sale going on at the Travelocity site. The customer service person stated he needed my credit card because during my reservation that the flights went up by 1800. dollars and if I wanted the trip thats what I had to pay. I was like no way you already charged me took my money and confirmed my travel. He said to bad I asked to speak to a supervisor he said there was nothing to do he repeatedly asked me for my credit card and I continued to ask for a supervisor, he told me its to bad I will not get the trip after several requests for a supervisor he stated it was not going to happen that way and he hung up on me, after I was so fustrated, I had to use another phone to get through, only to have the same thing happen again, they wanted to cancel my trip and credit me. Finally after four hours of waiting and being told pay or no trip I got a hold of a supervisor, he said it was Travelocities fault not mine, that he needed approval he then wanted to shorten my trip by a day, I was that is not happening, he then stated after an hour on the phone that Travleocity would take care of everything not to worry...I called back Saturday and was informed they were working on it and I would be notified Monday morning....Guess what its almost noon and still no call. I am contacting the Amazing Race producers about this and asking them how proud are they to sponsor a company that does this to up until now was the only travel agency I have every used.

    sweetkally 4/2/12 10:57AM
  • I booked a flight and selected my seats, Travelocity confirmation showed seats were requested, but not confirmed. Why is that ? I could not check in online because I did not have assigned seats. Calling customer support was exceedingly frustrating, because they clearly failed to diagnose my problem, but instead offered to provide me with seats for a fee!!! I would say they need to significantly retrain your workers so they can understand and diagnose a customer's problem, instead of deflecting the problem with the sole intent of not resolving it satisfactorily. The half dozen operators I spoke to had a heavy accent, making it difficult to understand what they are saying. Travelocity needs to fix customer support because I will not use them again

    Not happy 3/31/12 2:51PM
  • Travelocity will not guarantee my hotel reservation - Hotel La Fenice in Rome has charged 3x the rate quoted by Travelocity. I have spoken to Travelocity over 4 times and have spent over 5 hours on the phone with them. Travelocity agrees that the quoted rate is the correct rate but says it is up to me to speak to the hotel to resolve the problem. I say no. Travelocity is the travel agent. They are responsible for giving my credit card number to the hotel. Travelocity should resolve it. I will keep this thread updated if anything resolves in my favour.

    blackfox135 3/31/12 11:27AM
  • Quality Customer Service and Support does not exsist in GnomeLand.....
    After spending 2 1/2 hrs over a period of 2 days to resolve a reservation issue with Travelocity, I was informed by a CSR to call back. Why am I to call back, when no one, including a supervisor is not resolving my delima??? When asked to speak with a manager, I was first informed that the manager was assisting both supervisors with high volume complaint phone calls. Then I was informed by a "supervisor" that there are no managers present. The CSR and supervisor only had authority to direct me to the Consumer Relations Department email address whereby,I can write a complaint, after the travel has been completed and I will receive a response after 3 to 5 business days.
    Now, that is diffinately not acceptable due to the fact, that Travelocity booked my husband's hotel room in a different town than what was requested. He is now stranded in a hotel for 4 days without transportation and absolutely no attractions within walking distance of the hotel.

    Anonymous 3/31/12 1:27AM
  • My email to Travelocity who canceled my reservation because they claimed they couldnt get in contact with a european Visa credit card I always use. They never called to alert me to this problem, they just cancelled even though I contacted them just 8 hours after having made the reservation as soon as I saw their email! Then when i contacted them they blatantly lied that they had called me when my phone is just 3 feet away from my bed.
    ----------------------
    Thank you for alerting us to this issue. Please be advised that we have
    contacted your agent through the number below who then promptly forwarded
    the call through another number from which after being placed on hold for
    20 minutes I was disconnected. After having called the second number back directly I was notified that my reservation had been canceled even though I had called just 8 hours after the reservation had been placed and as soon as I realized there had been an issue. I was also told that somone had called me
    to verify my card and was unable to reach me. This is untrue and impossible
    as the phone is 3 feet away from my bed (local time 1100 PM to 700 AM), I have an
    answering maching where no message has been left. When asked to speak to a
    manager he said there were none and could barely speak english himself. I
    called back the first number given which is the same number as in this
    email and spoke with a woman called Eli who I explained my issue. She
    assured me that I would have a refund and I explained that I did not want a
    refund, but my reservation, she then promptly disconnected the call. This is
    my fifth call concerning this issue and I have spent over an hour on the
    phone. I just spoke with someone who claims to be a supervisor named Roger,
    ID number 902103. He was not in the least concerned with my issue and
    simply repeated what everyone else repeated. I called back and spoke with Jasmine ID number 914621 who just tried to get rid of me by passing me off to other department located in India (I know the accent) who I explained said they would not help me. I would like this to be
    resolved as soon as possible as I have a connecting flight withanother
    airline.
    -----------------------
    They never contacted me.
    -----------------------------

    Use Expedia 3/29/12 5:25AM
  • Had a need to cancel my flight. I had insurance(which means nothing-don't buy it)and called JetBlue who referred me to Travelocity Customer Service. Well! I Had now entered Travelocity's maze of ill-informed,rude and inarticulate customer service reps which took me thru 2 hours of transfers and holds!! The last time I had such a bad experience was with Dell Computers when they were #1 until the blogs outed the horrible customer service. Watch out Travelocity!!! The blog tide is rising.

    Debz 3/29/12 5:20AM
  • I called Travelocity to book a room for two queen beds and was promised verbally by the rep. at least five times that the room was indeed two beds. I arrived that afternoon to find one double bed and no other rooms available to switch to. I immediately contact Travelocity who has done nothing to remedy the charge to my credit card. I asked them to pull the recording of my conversation with the rep. and listen to him lie to me over and over again, but of course the recording can not be located. Since the reservation was emailed to me and that is the only documentation, Travelocity is claiming no error in the situation. DO NOT USE TRAVELOCITY. THEY WILL LIE, CHEAT, AND STEAL TO MAKE A PROFIT!

    kjvangie 3/26/12 8:53AM
  • i've been on hold for more than an hour! and i'm still be on hold at this very moment. will definitely quit travelocity and switch to expedia!

    annie tong 3/26/12 8:06AM
  • Not happy about the how long I have been on hold trying to update my trip which I booked on their site. I'm on hold at this very moment. This is very frustrating because I had to hang up the first time which I held on the line for over 25 minutes, now I called back a second time and I've been on hold for over 35 minutes. This isn't a good business practice, and a bad reflection on the businesses they apparently are trying to book for. I will be reporting this issue to the hotel I'm trying to stay at immediately. There is no excuse for this. I won't use them again to book my reservations.

    On Hold TOO LONG 3/23/12 7:41AM
  • I used Top Secret hotels to purchase a 3* room in Alameda CA and got a 2* or 2.5* based on Tripadvisor, Expedia, Hotels.com. I even called and confirmed with the actual hotel- Extended Stay Deluxe and they rate themselves @ 2.5*.
    Called customer service and got the total runaround in their call centers in Philippines/India. Perpetual hold to speak with a supervisor in India. Had to scream to finally get a refund which we hope we will get-I'll find out in 24-48 hrs. Beware. Feeling lucky? Travelocity's Top Secret Hotel is not, IMHO, Hotwire or Priceline opaque style hotel purchase. Have rarely had star quality issues with those other providers except in Honolulu. Travelocity misrepresented the quality of this property using their own inflated star rating. They told me that they have their own star rating. So you can pay 3* price for a 2+* property. What a deal!
    I can not say if Extended Stay Deluxe is a nice hotel or not. I never checked in so don't use this as a critique of that property- I owe them thanks as they they were the ones who authorized a refund without penalty NOT Travelocity)
    Would I use Top Secret Hotel again? NO! WAY!

    R.C. 3/20/12 9:40PM
  • Travelocity is terrible. Do not under any circumstances use them. Got an email with seat assignments the day I booked my flight. Went to American Airlines a few weeks before the flight -- no seat assignments. Customer service useless.

    Anonymous 3/20/12 4:11PM
  • Terrible. I am waiting six days for a solution to a simple problem with an upcoming reservation. They held me online for hours, then promised multiple times to call me back, which they never did. I have no idea what to do. Will never use Travelocity again.

    mkus 3/20/12 7:34AM
  • Unable to check in for upcoming flight. Link broken on web site. Go to airline and can't check in. No confirmation number from travelocity that crosses to airline, customer support is useless.

    cmac 3/16/12 1:58AM
  • Terrible customer service. I wish I would have read these reviews before booking. I have been on hold for hours upon hours which looks like this is a huge problem!! Hotwire answered their phone right away with an agent that was actually in the United States. And they were cheaper!! Too bad Travelocity just lost alot of business.......I know alot of people who travel ;)

    Anonymous 3/14/12 4:58PM
  • I hate Travelocity!! Will never use them again! Their phone reps are TERRIBLE, don't understand my problems with their mistake, and I can barely understand their English. They even refused to let me speak to a supervisor. I will NEVER use Travelocity again!!

    aherin23 3/10/12 10:02PM
  • Travel issues where not acted on. repeated calls and e-mails are ignored.I have yet to get a promised phone call from a supervisor.
    Hope you don't have a real(bad)problem when booked via Troublocity! Les, Kelowna BC Canada

    Lester 3/8/12 7:02PM
  • Absolutely ridiculous!!! I have already been on the phone for 50 minutes about a refund that had already been processed. The agents do not speak English well enough so I have to repeat myself several times. I will never use Travelocity. I have used Expedia for years with no problems.

    chris 3/2/12 11:06AM
  • This is my first and LAST time booking with Travelocity. I have spent hours on the phone for an array of problems with my booking. I am so angry and disappointed. This company totally mislead me. I want to talk to someone in America that understands me and that I can understand. I am not racist at all, at all. I feel bad for the customer service people being out sourced by Travelocity. I ACTUALLY thought I had a problem with my trip fixed this morning (thats what I was told), when I checked it this evening, the problem with my trip was still there. Unbelievable.

    I hate travelocity 3/1/12 9:08PM
  • The worst customer service. Called to change a flight....two months, 12 calls and 8 hours on the phone later I am once again waiting up to 48hrs for a call back to correct errors. I do not hold out hope, easier to just go buy another ticket. The gnome should roam to India to find out what the hell they are doing at that call centre.

    Anonymous 3/1/12 7:17PM

  • In January 2012 I was provided the "wrong" information by a Travelocity's customer service agent when changing the dates on my flight travels . The agent told me that there would be a host of fees to change the date, but she informed me that if I was to cancel the trip, there will be no fees, and I will be issued a credit that I have up to a year to use. So of course I decided to cancel the trip and use the credit later since I travel frequently anyway.

    A month later I called Travelocity to claim my credit and was told by an agent in order to use my credit I would be charged $150.00 for changing the original travel date, plus a Travelocity "over the phone" booking fee of $30.00. It was complete nonsense to me so I hung up and called back. Another agent told me that I didn't have to pay a $30 Travelocity booking fee because I was not a new client booking a new reservation, I was an existing customer with a credit who "has" to call in to claim a credit. So within a 4 minute time span I had two different agents tell me two different things. I was then transferred so many times I lost count ( a 4 hour ordeal). I've spoke to rude Supervisors and powerless Supervisors, none in which listened to my situation, but rather very dryly recited "company policies" like a robot warn down with repetition.

    I demanded that my original January call recording be reviewed and investigated ASAP to bring this matter to and end (note: Not one agent made this suggestion). I provided the agent's name, the date and time of which I called. Travelocity said they would investigate that recorded call, and if the agent was in deed distributing incorrect information, then Travelocity would take care of the situation.

    24 hours later Travelocity contacts me to inform me that my January conversation was "unfortunately" not recorded, and to email Travelocity "compliant dep." if I'm not satisfied.
    In the end, Travelocity denied my issue, and kept my money/ credit that I can only use by paying them more money.
    DONT EVER USE TRAVELOCITY!!!!!!

    Anonymous 3/1/12 9:28AM
  • The worst customer service I have ever experience. Travelocity severely screwed up on a reservation and sent me an email the night before my vacation telling me that they could not accomodate my booking due to the hotel being sold out and would transfer me to another hotel, far inferior and much further away )1 month later). When I called into customer service countless times I was connected to India and the Phillipines who then proceeded to put me on hold17 and 25 minutes without resolution. When I asked to be transferred to a US agent (which they have to do by law if asked) they placed me on indefinite holds). I have asked for direct US Numbers and they said it doesn't exist. I have already spent hours trying to work with them and so far nothing. My ski vacation is now ruined. I hate travelocity, Go to Expedia!

    lekhop 2/29/12 5:35PM
  • Travelocity's customer service sucks...I have called 5 times over 3 days to get resolution regarding a booking and each time I was on hold for an average of 40 minutes. I was even disconnected TWICE! My last call lasted 50 minutes and still I have no resolution.

    LaurieC 2/28/12 12:33PM
  • I echo the previous comment about "bait and switch" Travelocity sends me an email with a link to my online itinerary that does not exist. Hours on the phone later I am told that I booked through an affliate company.. but no info on who this is?

    Canadian Flyer 2/26/12 4:28PM
  • absolute the worst ever. They must locate in india or something. I can't even hear them talking to begin with.
    I just want to modify a revervation. It took f**king THREE calls and each took at least 20 min to wait online listening to the crap music.
    And worst thing is it's still not been done at this point.
    SERIOUSLY?

    mingmingc 2/24/12 3:07PM
  • Information on their website is wrong. After calling them several times and spending hours on hold, was not able to even get agreement that their information is wrong, much less any action on it.

    Anonymous 2/14/12 10:20AM
  • Wow, I should have checked those complaints before booked my tickets to Germany. I paid $1328 pp in Jan and the price is $835pp today. I called them and they said NOTHING can be done even though I am willing to pay the change fee of $280pp.

    I will report them to BBB. Horrible experience!!!!!!!

    Annoyed Person 2/13/12 4:00PM
  • NO REFUNDS.
    Booked the flights 3 weeks ago, never got a confirmation e-mail. Called 3 times once a week, and 3 different times they said they will send it. Called and asked for a manager today, said they'd (definitely) call back within an hour. 3 hours later no call, I call for a refund. The only customer service they would provide is a 1 year re-booking credit, with a $180 re-booking fee. They want me to pay them $180 for terrible customer service. I will never use Travelocity again.

    Anonymous 2/11/12 5:19PM
  • Do not use this company for travel, the worst company for customer support I have seen to date! I made a reservation and had to cancel it due to an illness. When I called to cancel over 24 hours in advance, they read their cancellation policy to me multiple times like automatons. They finally stated a refund could be done if the local hotel agreed to refund the money. But during this process, they manipulated me and the local hotel against each other by making false statements to both parties in and effort avoid a refund. Once I started coordinating efforts with the local hotel, then things started moving forward. I am still awaiting the refund to post, but I am very suspect. I have spent a total of 4 hours combined time on the phone with Travelocity representatives who have very little knowledge of what they need to do, capability to do anything, or command of the English language. You can always reach a Travelocity representative to take your money, but not to do the right thing when it comes to refunds.

    Anonymous 2/11/12 1:35PM
  • No refund for a 72 hour cancellation when the hotel just had someone die of LEGIONNAIRES DISEASE. The hotel tested positive for the disease.
    Really.
    NO REFUND! Are you kidding me.

    TRAVELOCITY Shame on you.

    Anonymous 2/10/12 9:47PM
  • This will be the absolute last time that I use Travelocity.com and I have been using Travelocity from since it started. I am currently a Travelocity VIP and I am sure that if a search is completed I would have booked by personal and business trips through the website amounting to a significant amount.

    The Problem: I mistakingly booked an economy ticket for the above ID, when I tried to change it through Travelocity I was directed to British Airways. When I called British Airways they said Travelocity has to make all changes and upgrades (that they do not touch a reservation until 24 hours prior to the flight. I called Travelocity and they said it has to be BA. This literally has gone back and for 3 times. Finally I was able to "convince" the travelocity operator to call BA. They tried and said the wait is 25 mins and now they will call me back. This is the worst service ever!!!. I even went so far to book another ticket with the plan to change the original!!

    Travelocity is the worst site ev 2/5/12 6:42PM
  • they are a scam, i spent 3 hours on the phone with them until 3 am and I have never, ever talked with such stupid people on the phone. WATCH OUT FOR ROY, MICHELLE AND GERALD (obviously phoney names since their accents were thicker than Apu's on the Simpsons)

    berlin 2/5/12 4:11AM
  • 11 calls and with no exaggeration, several hours on the phone and still my request to simply have my infant added to our reservation as a lap child has not been completed.

    stv 2/2/12 1:06AM
  • Booking a vacation on Travelocity. After clicking "confirm" I received an error from Travelocity and a notice to start again. The price of my vacation package went up $450. I can no longer afford to go on the trip.

    Called them and after being on hold for 48 minutes they offered the same ridiculous "airlines change the rates" excuse I've read a ton of comments about.

    Terrible experience. The worst of corporate greed.

    NoMoMexico 1/31/12 11:26PM
  • I could add a multiple paragraph discussion of my recent experience with Travelocity. But I will be to the point: I have wasted at least 6 hours on the phone with people trying to fix a flight change that created an impossible connection. They blame the airlines, but I finally just called the airlines and they were able to fix the problem in 10 minutes. Now Travelocity is telling me that they can't guarantee that they won't cancel the flight. I will never use them again. Ever. Find the best cost and then book with the airline directly. Travelocity is beyond incompetent. WORST CUSTOMER SERVICE THAT I HAVE EVER SEEN.

    Anonymous 1/29/12 11:54AM
  • On January 17th 2012 we book the international roundtrip ticket by phone on Travelocity. The trip was SFO-DME on Jan 23rd and back on Feb 4th. The agent who made the reservation gave me the following false information, offering me the flight using United Airlines with the connection in both ways at IAD:
    1. On the way to Washington, DC (IAD) the traveler could make purchases in Duty Free store in San Francisco, CA (SFO).
    2. On the way back the traveler does not need to pass customer and border control in IAD, but could do it directly in San Francisco, CA (SFO).
    It appears that both of these statements are false.
    1. The personnel of Galleria DFS in San Francisco, CA (SFO) told us that our ticket allows purchasing something in DFS only at IAD.
    2. On the way back the traveler should get the checked in luggage in IAD, pass the custom and border control, and then turn the luggage back to the United front desk.
    I got the false information triple times:
    1. When I book the ticket.
    2. When I complained about this purchase on Jan. 24th
    3. When I made final complaint to the Customer Support on Jan. 28th. The agent Nibel and her supervisor Marvin accepted that the agent submitted me false information, but rejected to exchange the ticket without fee on the United flight with different connection.
    Marvin made a statement that there is the customer fault that he believes what Travelocity agent says.
    Customer service at Travelocity is 100% outsourced. Therefore the customer should not expect American level of quality.

    avetcher 1/28/12 8:43PM
  • The worst company. The worst customer service. No communication as you can not understand anything they are saying. I called one time about a voucher and they told me something then called the next and they told me I couldn't do that after they're the ones who told me I could. I called last night to redeem my voucher and the most I could understand was that he told me I don't have one....yet it's in my hand. Called again today and was pretty much told they messed up and lost my information so now I have to go to the airport to talk to a real person and prove I have one. I hate hate hate hate this company. This company is what's wrong with our society and the lack of support.

    Anonymous 1/26/12 1:15PM
  • Their guarantee says "Everything about your booking will be RIGHT, or we'll work with our partners to make it right, right away." That's a total lie!
    We booked our flight through travelocity, with Air Canada on 12/31 from NY to Toronto. The airline changed the itinerary by a whole day, from 12/31 to 12/30 -- We highly question the justice of this policy, from a company who charges the consumer steep fees for changing things from our end. At any rate, we did not notice the single email from travelocity informing us of Air Canada's change 11/3.

    As we neared the date of return from our trip to Ontario, we looked to our account on their website to keep us aware of our itinerary -- this seems reasonable, even on retrospect, in light of the fact that even the email we received on our unreasonable itinerary change came through them, and not directly from Air Canada. Our itinerary main page labels our flight was still  for 12/31/11. That was how we missed our flight,  missed our new years eve party, had to pay another $800 for new tickets, and a lost day, and had inconvenienced our hosts.

    When we tried to contact to them, it took hours of being on hold, explaining all over again to different rep, being hung up on, then provided with an email to customer relations, them more phone calls and emails. Finally answer, it has nothing to do with them since they already emailed us about the change. Their technical department said it was not their fault either. No explanation. Of course the wrong date was still visible on my account on their website. Bottom line: highly unreliable, unprofessional, misleading, poor customer service company.

    Kdt 1/24/12 4:57PM
  • I called and the pound did not work at all. I had to listen to horrible music after i pushed the 0 key. The rep was very nice but said there service cost $30 to help me get reservations for my aunt. What happened to service?

    Travelocity help 1/24/12 2:57PM
  • travelocity could not get dates and times right whe talking to her. cancelled my attempted reservations and got a bill from them any way. magically our phone res. has dissappered. all customer service reps say diff. things and e-mails are full of lies. called hotel directly and got a better rate then they quoted me. TRAVELOCITY SUCKS

    TABS 785 1/23/12 8:12PM
  • Wow is all I can say...I am stuck using Travelocity one last time for a credit that I had to wait over an hour an a half to receive. Each time I call I am transferred several times and usually have to be asked to be connected to an American operator because I cannot understand the representative. Noone seems to be able to answer questions and if you comment a frustration they are wordless. Customer service is a joke and I will absolutely NEVER use travelocity again when my credit is used up. Low price guarantee my a**

    Frustrated in Seattle 1/12/12 6:02PM
  • DON'T USE THIS COMPANY YOU WILL BE SORRY!I wish I would have read the comments and ratings BEFORE I used thier service. I purchased 3 roundtrip tickets to Kauai,HI on Dec 18 for $900 each. Today the price dropped to $575 and they would not do anything to provide me a credit voucher. After spending 2 hours on the phone with customer service (they told me the tickets were non refundable...a LIE) and nothing getting resolved I called the airline direct and they gave me 3 vouchcers for future travel totaling $1100. I will never use Travelocity again. In the future I will book my airfare directly with the airline as I have done in the past. Worst customer service ever!

    Anonymous 1/8/12 7:44PM
  • HA..

    You guys are all lucky. You all got the worse or worst customer service at least.

    I got NONE!!!

    I called them twice to their 1888 number on their website. No answer for 50min on both occasions.

    JK 1/8/12 4:21AM
  • A friend and I wanted to book a room for Vegas and went looking for good deals online. I found much better deals through MLife, BookIt, and hotels.com, but my friend had a certificate through Travelocity Incentives, so we investigated that option further in order to use the certificate. She spoke to someone at Travelocity, who said that even though we found a better price somewhere else, they have the price matching, so she sent us a form to fill out to get the match. All over their website, and in fare rules, it states that we can get the price match up until the day before check-in, so I took my time to fill out the form. After I submitted it (weeks before the trip, I might add) we got a reply stating that our request was invalid. The reason they gave was that the reservation was actually purchased through their affiliate travel company, World Choice Travel. No where in the whole process of investigating fares nor purchasing the reservation did they ever make it clear that we were purchasing through another company! Everything said Travelocity on it, but now that we bought the reservation, they are telling us their price matching doesn't apply. They told me I had to call World Choice Travel to find out what their matching policy is. I called three times before I could actually talk to someone, as they have outsourced to India and the connection was bad. When I finally did talk to someone, they weren't helpful at all, so I asked for a manager. Once the guy agreed to let me talk to a supervisor, he put me on hold and then told me they were not available so he would have one call me back. Four days passed and they never did. I called again and this time the agent let me talk to a "supervisor". The supervisor- "Justin"- just kept repeating their policy of only allowing a 24-hour window for price matching and refused to work through the problem with me. I demanded his manager, so after some argument about letting me speak to his manager, he put me on hold and left me on hold until I hung up 10 minutes later. In my opinion Travelocity pulled a Bait-and-Switch and will NEVER be trusted to provide what they promised. I am very upset, as we could have saved an additional $40 had they been upfront and honest with us!

    Shannan 1/6/12 11:46AM
  • We booked a flight to Asia for March 2012 to April 2012 with Travelocity's website guarantee of booking. We got the confirmation number and thought everything was set. At the end of the day, we got an email stating that the flight was not booked. So after to reach a customer representative for 10 minutes, the rep and supervisor agreed they cannot honor to replace the "supposedly" guaranteed ticket book.

    Looking for another booking site. No wonder the negatives are 198 times more than the 3 positives.

    concernedflyer1 1/3/12 10:56PM
  • My sister bought me a ticket home for Christmas. Travelocity tried to contact me or my sister after sending me a confirmation email. I never looked back. I didn't not receive a phone call neither did my sister. The result? I missed Christmas with my son. I traveled from Montgomery to Birmingham Alabama to catch my plane and was told at the gate that my ticket was voided. What nerve to leave an out of towner stranded in a city where he knows no one, not to mention depending on your company and not getting home. I am deeply appalled and upset and I will NEVER refer Travelocity to anyone.NEVER!

    Anonymous 12/25/11 10:14AM
  • I HATE TRAVELOCITY!
    THE Price and flight options keep changing EVEN AFTER they take your credit card info!
    i booked 6 tickets and got one person (A MINOR CHILD EVEN!) onto a different flight 7 hours later
    WHY EVEN QUOTE A PRICE THAT DOESNT ACTUALY EXIST

    Anonymous 12/19/11 9:48PM
  • They treat customers like they're retarded. They send you in circles, they lie to your face, and they steal your money. Details aren't exactly important...I misspelled my last name and I payed $700 for the plane ticket and they wouldn't change one letter so I could get on my plane. Thanks for nothing. What a horribly run company.

    knathan 12/19/11 5:58PM
  • I booked my flights for Thanksgiving in March and made subsequent flight reservations for my kids. The airlines notified Travelocity on 8/6 that there was a MAJOR (AND I MEAN MAJOR) change to our flights. I was not notified by Travelocity. I did not know about this change until we got ready to check in the day before our flights. I have an email from the airlines stating the date they notified Travelocity. Travelocity will not accept any responsibility and keeps having someone from India call me to tell me that they did nothing wrong. Really????

    Stacy M. 12/16/11 2:00PM
  • Could not agree more with the other comments. Used Travelocity for years with good service in the past. Obviously they have changed their philosophy. I needed to change a reservation to extend one day. I was told by their representative (heavily accented). That there were no seats on Delta in any class of service for that day. I told the rep that I was looking at both the Travelocity site and the Delta site and both indicated availability in any class of service. I was advised that I was mistaken and the call terminated. I then made a one way return reservation using TRAVELOCITY no less for mu desired return. I have complained but get nothing other than canned responses and the offer of $50. Off my next trip. Travelocity cost me a lot of $$$$ and they offer $50!!! In will never ever use them again

    Fred brouner 12/6/11 8:19AM
  • bought a travel package on the travelocity.ca site, was charged in USD... spent about an hour on the phone. Was transfered between about 6 different indian people. Quite frustrating.

    On top of that the crappy quality of the phone service (crackling lines, etc..) made it almost impossible to even have a conversation with them.

    I will never purchase anything from travelocity.ca again.

    aaaaad 12/4/11 4:49PM
  • Dont use this company for any reason what so ever. Their standing policy is to trust their terrible employees did their job right. I recently changed a flight. I simply called and had them move my original flight to chicago to kansas city and move the departure date one day back. After confirming with me the changes he apparently decided to change the return date back one day as well. So I showed up at the airport found out my return date was wrong called to have it fixed and was told that they could not get me on a flight on the correct day. And that since this employee put in his notes that I wanted that change there was nothing they could do. Even though I was able to demonstrate on no less than 3 items that he did not do the job correctly to start with. Like he was suppose to record the phone call, send and email, etc.

    So to travelocity the customer is never right and the employees they pay nothing to in what ever country they are in are always right.

    On another note with all the fustration I asked to get tranfered to a person in the USA after 5 hours on the phone I finally got someone who of course could not help. I then asked for the maiing address for the legal department so I could file a complaint and she told me that if I was going to try to contact their legal department she could not help and hung up without an notice. I never stated I was filling a lawsuite or legal complaint I simply wanted to get a contact number/address for them so I cound send them a copy of my complaint.

    This company is a joke avoid it at all costs!

    vthudson 11/29/11 3:28PM
  • BEWARE: "MOUSE"...."MOUSE"....@ CONFORT INN HOTEL.
    First, when I used the top secret hotel with you and chosen the three stars hotel for my trip. I read the review and it was a great. So, I give it a try for the first time. After confirmation, I got Confort Inn. I had a feeling that this is not what I am looking for. But the review is pretty good. So, on my arrival, I found that this Confort Inn is not a three stars hotel as advertise. This must be at least 0ne or maximum two stars. The carpet is dirty, smelly and filthy. The aroma in the hallway is STINK. To top it all, my was in the bathroom changing when a black MOUSE running into the bathroom. My wife was terrified. I complaint to the front desk and they do not do anything about it. This is my worst expreriences I have ever had.

    John 11/28/11 9:43AM
  • Very disappointed in the lack of customer service from INDIA from Travelocity. The agents and supervisors couldn't solve the problem, and couldn't have cared less.

    dansnch 11/16/11 10:51PM
  • Travelocity's website generated an error while I was attempting to book a flight+hotel+car package.
    The system booked the flight+hotel but returned an error about not being able to book the car and to call customer service.

    Upon calling customer service, I received a very rude response and the operator basically did not want to believe I had booked the car. She also told me that there are no supervisors to contact and that if I called, I would get someone like here.

    Horrible service.

    Anonymous 11/13/11 6:20PM
  • I booked a trip airfare + hotel with Travelocity. My airline chagned the flight so I could not make the connection. I had to call Travelocity 5 different times before they finally corrected it the right way. Ave call time was 40 mins!! Then after all that work, they STILL never changed my hotel reservation to match the new flight itinerary - even when they said they did. So 10 days before my trip, I had to call AGAIN to see if they can resolve the issue. What a mess! Worst customer experience of my life.

    Araknia 11/11/11 12:31PM
  • I tried to use travelocity for my first and only time. I will never again grace their website! I found my flight, hotel, and car rental easily. My cost listed on the hotel also included all fees. However, when I arrived at the check-out screen an additional $163 had been added in additional fees. No problem I thought, I also had a coupon worth 15%. My coupon was not accepted so I called their "helpline" (an obvious misnomer). I was on the helpline for over 3 hours, most of it on hold, and spoke to 3 different representatives (2 of them in India). No one was able to help. I did not buy my travel from travelocity. I suggest all steer clear from this black hole of time/money consuming sorry excuse for a travel website!!!

    Debbie 11/8/11 11:48AM
  • I have used Travelocity in the past with no problems. However this time they really screwed up. I booked a flight,shuttle service and hotel to Hawaii for my husband and myself in March. I received 3 different emails telling me that the airlines changed our flight. After reviewing the changes we felt that the changes were no big deal. The night before we left for Hawaii (our flight was 0630) we printed out our boarding passes and the Travel Itinerary from Travelocity. When we arrived in Hawaii, the girl from the shuttle service gave us our voucher for the return trip that they had printed from Travelocity. Overnight and without any email notification, we found that our return flight from Hawaii to home was changed from 705 pm to 4:15 pm. When we arrived at the hotel I pulled up the updated Travelocity Itinerary and sure enough our return flight had been changed to 3 hours earlier. Again, my husband and I decided 3 hours would be no problem and I told my husband when I got home I was going to notify Travelocity and complain that we never received an email stating that there was a flight change. After spending 9 wonderful days in Hawaii, I tried to print our return boarding passes only to find out that the airlines had no reservation for us to fly home. I called Travelocity and spoke with a woman who told me that the reservation was there but the "airlines computer" was not responding. She told me to try printing again in about an hour. So I waited an hour and then tried again, only to find that the flight had been changed back to the original 705 pm flight. I called travelocity back to confirm when our actual flight was going to be. Is it 415pm or 705 pm? I spoke with Paul. He started going on and on about the airlines and I cut him off and said bluntly...."you know Paul, I don't care about your feelings regarding the airlines right now or your companies history. All I want to know is when my actual flight time is." He put me on hold and kept coming back every two or three minutes (I think to see if I was still waiting, because he never had anything to say except keep holding) He came back on and blamed the airlines again and said he had to put the reservation back into the computer for the 705 flight and for me not to do anything for 4 hours....because that is about how long it would take for the airlines computer to show my reservation. He said I would get a confirmation email from Travelocity when the airline had the reservation, and after I get the email I could print my boarding passes. After waiting for about an hour I said to my husband....I think he told me to wait 4 hours because his shift will be over then and he won't have to deal with me again. I waited for about an hour and a half and still no confirmation email from travelocity. I check the airline website and they had my boarding passes ready. So I printed the boarding passes and we had no other problems with the flight. I'm still waiting for the email confirmation from Travelocity that was supposed to take 4 hours to receive....it's been 4 days now. We will never, NEVER use travelocity again.

    becky 11/5/11 9:20PM
  • travelocity is the worse. recently booked my trip through amex on line. have been doing this for years. Amex recently changed an travelocity does their bookings. i have to change my date, travelocity wants $900, yes you read that right, to change the hotel booking that originally cost $620. So, I am out 620 and the trip is for a month from now. Don't use amex and don't use travelocity. Travelocity cannot help at all, because their system will not let them.

    rose 11/4/11 10:32AM
  • Travelocity is a joke. I spent over two hours with customer service in two different calls. During the first call they just put me on hold and never came back. I had a credit of 188.00 and they finally told me that I couldn't use the credit because it had been over a year since I BOOKED the fare that I got the credit on 9 months later. I hate the gnome!!!

    Anonymous 11/3/11 9:32PM
  • I purchased a plane ticket through Travelocity. When my credit card bill arrived, I noticed an additional charge of $24.95. The company explained that I had purchased flight insurance. I had not. Apparently I did not UNCHECK a box indicating that I wanted to purchase flight insurance. In other words, Travelocity committed me to purchasing the insurance. Because my bill arrived after my flight, the compnay claimed they could not refund the charge. They acknowledged that many people do not notice these charges.

    Anonymous 10/21/11 3:53PM
  • I booked a Christmas vacation on Travelocity. Two weeks later I received an email stating the airline changed my flight times.

    I reviewed the updated schedule and noticed one of my connecting flights would depart before my flight arrived, meaning I would be stuck in Atlanta without a flight to my destination.

    I called Travelocity and they blamed the airline. All flights for my travel dates increased in price by $200.

    In the end they only gave me the following options:
    1. I could travel a day earlier and extend my travel time by 6hrs (making it a 13 hour trip)
    2. I could lose a day of travel and extend my travel time by 5 hrs
    3. I could pick a different airline and pay an additional $600-$800 to fly on a 10 hour flight.

    Travelocity explained it would be difficult to find a flight for the same price and flight time because prices increased over the past two weeks. They insisted on giving me my money back, leaving me without Christmas vacation and ultimately blamed me for not being flexible or accommodating to their ridiculous request.

    I will no longer book any travel on travelocity. I understand the airline can and will change their flight times. What I do not appreciate is Travelocity blaming the customer and not providing a equitable solution for their customer. I recommend you do not use travelocity for trips that are important to you and your time.

    Anonymous 10/21/11 2:31PM
  • Travelocity booked the wrong return date for my flight and refused to assist me. They wanted me to pay them AN ADDITIONAL $180 from me to fix THEIR mistake. Also, the supervisor I spoke with over the telephone told me he'd speak with his manager and would call me back - he never did call back. When I e-mailed Travelocity to see when I would receive a call I was told:

    “Dear -----------,

    Thank you for writing to Travelocity with reference to:

    Trip ID: --------------

    We sincerely apologize for any inconvenience caused regarding reservation and callback.

    A review of our records shows that you have already been in contact with our Customer Service Center and they had not advised you regarding callback. They are investigating the issue and had assign it to our technical team for resolution. You will be notified with the resolution.

    We appreciate your patience.

    Sincerely,

    Nigel T
    Travelocity Customer Care”

    No one contacted me despite numerous attempts. I researched the problem online and learned I'm far from the only one who has been given the wrong return date:

    http://www.complaintsboard.com/complaints/trip-booked-on-wrong-date-c418248.html

    http://www.complaintsboard.com/complaints/booked-the-wrong-date-c186331.html

    http://travelocity.pissedconsumer.com/travelocity-they-are-the-worst-20110525239611.html


    After not hearing back from the supervisor, I was told VIA e-mail on 9-13 that the supervisor’s MANAGER would get in touch with me – he never did. Here’s what the e-mail stated:


    “Dear -----------,

    Thank you for writing Travelocity.

    We have received your email request for a call back. Your request has been forwarded to our supervisory team. You will receive a call within 24 - 48 hours. We thank you for your patience.

    Sincerely,

    Alan B.
    Travelocity Customer Care”

    In closing, Travelocity states in their e-mails: " The Travelocity Guarantee We look out for you all trip long, and even before you go. The Travelocity Guarantee is our commitment to you that we are here for you. We stand behind everything we sell, everything about your booking will be right, or we'll work with our partners to make it right, right away."

    KB 10/20/11 11:20AM
  • Beware if you purchase through travelocity you may be paying more than if you book direct. I recieved my receipt from the hotel at check out and it was for $70.00 less than what I booked through travelocity on a last minute deal. It took me numerous calls and a whole lot of customer apologies for not being able to resolve after which the hotel confirmed what I already knew. Their rates were cheaper than travelocity. So don't believe what they say about guranteed lowest rate. Unfortunately there is not a dislike button on facebook. DISLIKE!!!!!!!!!!!!!!!!!!!!!!!!!

    christysbox 10/19/11 8:17PM
  • I booked with them on friday night 2 flights for nov 4, my husband and i are going on a cruise the next day at noon. i received the confirmation from them along with itinarary. when i went to check with the airlines, i was told the reservations were cancelled. I have been on the phone on and off since 1pm to get no where. the customer service is horrible.. i work for a big company and if we provided that type of service, we would not be employed. they need to bring those jobs back!!! I will never use them again...after 4 agents and 1 supervisor, they want me to call back tomorrow, since they could not get in touch with the airline...such crock!!!

    Frustrated 10/16/11 4:05PM
  • We are in the process of trying to deal with Travelocity now and are getting nowhere. I waited on hold for 45 minutes, and was promised a call back in less than an hour by a supervisor's supervisor. The time has come and gone and no call. Big surprise.

    I purchased the travel insurance. In order to use my credit for my return flight, I have to book through them over the phone, and follow the exact flight path I took coming out here. I can see the flights I need on their website, but they "can not access" those flights. They want to sell me the one that costs several hundred dollars more. Of course, again, big surprise.

    My parents are seriously ill, my father-in-law was diagnosed with cancer, my aunt fell while I was here and is not recovering. It was necessary to change the flight. They needed me. Now I need to go back 1,800 miles away to work, and can't go unless I fork out even more money for a 29 hour flight with 3 stops!

    I would not only never use them again, but I would urge anyone who is considering it to rethink that decision and DON"T! You WILL be sorry!

    disgusted in PA 10/14/11 9:26AM
  • Booked a hotel with travelocity. When I got my credit card statement I noticed that NOT ONLY had travelocity billed me for the room but also the hotel. I called customer service with travelocity and I was told I needed to call the hotel and complain to them. It was as travelocity was saying....that is YOUR problem. I will NEVER book with travelocity again...too too many other travel agencies out there who would at least not take your money and not help you when you needed them.

    buell22 10/6/11 2:02PM
  • I booked a flight to Edinburgh for June 2012 this past August, 2011. I received an e-mail almost two months later from Travelocity saying that the airline (luftansa) could not confirm the return flight and to call immediately. When I called, it ended up being an 8 hour nightmare! Even though I could see on-line that there was another available flight, they said I would have to pay more money, or else leave the day before or day after, or have a layover! I already paid more money to have a non-stop flight! Suffice it to say, no one spoke English in a way I could understand them and they talk so fast so you can't grasp their explanations. They offered a full refund on the trip, which I took and then booked directly with United Airlines at $400.00 more, but then Travelocity said it would take 2-3 billing cycles for me to get a refund! I am talking about 3 tickets at $3500.00! Now, I have to lay another $3900.00 out (because of the increased price)and wait for several months for the credit to be on my card! All not due to anything wrong done by me! I will never use them again. I heard that a lot of airlines are not using on-line travel agents anymore, or listing less flights with them and I think this has something to do with it. Horrible, horrible, horrible!!!!Stay Away!!!! I now have to dispute on my credit card, although I already paid in full. I also sent e-mails to the corporate office - no response. I am going to try to call corporate and Lufthansa - like I have time for this!!!!

    mare 9/27/11 2:32AM
  • If you are going on a trip and have no issues during the trip, Travelocity is a wonderful service. However, when something goes wrong, they seem incapable of helping you.

    I was scheduled to go to Las Vegas for a trade show on Sunday, when a hurricane cancelled flights from my area. I called Travelocity on Saturday, and explained that my airline had moved my flight to Monday and requested that Travelocity adjust my schedule for a car pick and hotel for the Monday date. The discussion with the agent was very frustrating since he kept asking if I wanted to cancel the arrangements, I had to lead him through the process of "rescheduling" my car pickup and hotel. I asked several times whether both car rental and hotel had been notified, and asked if I would have "a car and room when I arrived in Las Vegas", the agent said "yes". After spending 1-1/4 hours on the phone, the agent whom I spoke with claimed that the reservations were moved and I would have a car and room on Monday when I arrived.

    Silly me, for some reason I trusted Travelocity.

    When I arrived at the car rental counter, the rental agent informed me that there was no reservation.

    When I called Travelocity, they informed me that they could do nothing about the car reservation. They did not offer to cancel the current reservation. They did offer to make a new reservation. After arguing with the agent and the agent's supervisor, they agreed to a refund for the car. I then made my own reservation - which cost more than the original reservation. Time spent, almost 2 hours.

    Note: Almost 30 days later, and still no refund.

    So, with absolutely no confidence in Travelocity, I called my hotel (New York-New York) and asked if I had a room. The answer - no.

    I called Travelocity - again - and walked the agent through the process of actually checking if the reservation had been changed. According to the agent, they "fax changes" to the hotel. I called the hotel, and confirmed they had no fax. I called Travelocity - asked them to fax a message. They did. I then had to prompt the agent to call the hotel to see if the fax was received. The hotel's answer - no. The Travelocity agent wanted to fax another message. I asked "Can't you guys send email?". The agent seemed surprised at the question, but did send the email which was received by the hotel.

    I then checked with the hotel, they had my reservation. Time spent 1-1/2 hours.

    When I got to the hotel, the staff (as always) was very courteous. They wondered why Travelocity had not adjusted my stay as "they do it all the time".

    I could not say I would not use Travelocity again. Would any other web travel site like Orbitz be any better?

    If I were customer management at Travelocity I would seriously look at their back office processes. It seems inconceivable that they depend on faxes with no follow up to serve their customers.

    Unhappy in Las Vegas 9/26/11 8:00AM
  • I booked a flight and then needed a refund. I emailed the company 4 times with no response. I then called and was told I would be offered a refund minus 45 pounds travelocity fee and 200 dollars airlines fee, meaning approx $1000 refund. Confirmation of this was emailed to me. Then I got an email stating only "PLEASE IGORE FIRST EMAIL WHICH I SENT TO YOU AS I GAVE YOU INCORRECT INFORMATION THAT YOU WILLL GET REFUND AS YOU WILL NOT GET ANY REFUND."

    In all caps! Are these people serious? Please IGORE first email? What does that even mean? WORST COMPANY EVER!!!! AVOID AT ALL COST. I Had an excellent experience cancelling a flight with Ebookers.. immediate online response, discount on fee because I cancelled the same day and the refund was processed within 5 days!

    NeverAgain 9/24/11 3:48AM
  • I've been stuck in London for three days due to a visa problem and needed to change my plane ticket for a second time to go back to the United States. Travelocity not only did not know that I haven't missed my original flight and reschedule it for a first time, but said that they DID NOT have anything to do with my problem. The agent kept me waiting in the phone for almost an hour while "he was solving my situation with British Airways" and finally took note of my cell phone to call me back. I'm still waiting because he never did it. Travelocity not only avoided any responsabilities but didn't solve my problem at all. I feel extremely disappointed with its customer service and don't think I'll use this server again nor recommend it to anybody.

    Barbara 9/22/11 6:15AM
  • I booked a ticket for a flight with Frontier Airlines through Travelocity to make a very important meeting that afternoon. Frontier had to change my flight to an earlier time and notified Travelocity, but Travelocity neglected to notify me, causing me to arrive at my flight late and miss it. I called Travelocity multiple times to get them to help me fix this but they kept blaming it on Frontier. It wasn't until I had gotten a same-day flight worked out on my own that Travelocity admitted they were wrong in neglecting to notify me of my changed flight, but since I figured out a way to get to my destination on the same day (even though I missed my meeting), they refused to give me any compensation for THEIR mistake. Absolutely unreliable and useless. Will never book through Travelocity again.

    Travelocityregret 9/20/11 10:11PM
  • I too purchased tickets from Travelocity for an August 7th date. Only to have have the the itenerary show up as September 20th.
    They wanted 180. dollars a ticket to change each one plus the increase in airfare totaling 1200.00. I disputed it , finally after the time had passed on the date I booked had passed they called me back and told me it was my error. I had gone through another airline to book the 3 one way tickets on August 7th. Because school started on the 8th and the had to get home. I never dreamed they would not simply fix the problem that is clearly a glith in their system. Obsurd. Now after reading other complaints I am certain they will figure out a way to screw us out of the rebooking.It is clear this is a scam. I think 20/20 should do an investigation.I filed a complaint , true it cost me more money but I can not let this go without doing something about this.

    windblone202@aol.com 9/19/11 11:33AM
  • I have been using travelocity for years with no problems - because I never needed help from their customer service. I bought my mom a ticket through travelocity to come to NY for her cancer treatment. Since her return date depended on her treatment, I had to make a change several times. The first time I made a change to the date, they screwed up the date completely. I had to call, stay on the phone for about 40 min to have it fixed. The second time, they got the wrong month. I had to call, stay on the phone for 40 min. And this time, they downgraded her from Business class to coach! I have been on the phone for 34 minutes and counting and nothing. There is no reason that I should be on the phone for 36 minutes of my life for a mistake Travelocity has made!! This site/service/business is a joke! I hope Google's new travel engine crushes them!!

    hatetravelocity 9/15/11 6:55PM
  • travelocity is the worst to deal with I tried to re order my flight from just about a year ago and had no help I was told I had a ticket and the called back and was told I didn"t and now they tell me it is too late I was under the understanding that I had up to a year from the date of my flight to reoder and now they tell me it was from the time the ticket was paid for and it is one day late and now I have no ticket do not use travelocity they are a rip off!!!!!!!!!!!!!

    Anonymous 9/11/11 9:34AM
  • I booked a vacation package through Travelocity for a 5 day 4 night trip. Unfortunately, the airplane experienced a mechanical error and I was unable to make my connecting flight and could not leave till the next day. I contacted Travelocity and they said I had to call the Airlines myself. I found that unreasonable becuase they booked the trip. I called the airlines and they were not helpful either. I contacted Travelocity and went back and forth with them for 3 hours until I contacted the airlines corporate office and got the issue resolved. I also contacted the hotel to ask if I could move my reservation. The hotel said it was no problem but had to be done by Travelocity. Each time I talked to someone they kepy telling me something different and said I had to re-book with the hotel through another means. Now of course that would cost more and I contacted the hotel again and the Manager mentioned once again that all they had to do was modify the reservation. In essence they LIED to me over the phone. After over 4 additional hours and a telephone call to the corporate office, I got the situation rectified. Lesson Learned- NEVER UTILIZE Travelocity and never book on multiple carriers.

    very angry 9/6/11 1:15PM
  • BEWARE:

    If there were a Black Hole rating I would give them 5 Black Holes

    Just got back from a wonderful vacation where Travelosity confirmed me into an over booked hotel. After contacting their service number, April put me on hold for 30 minutes before I hung up and I called again. This time I spoke with Ron who was Very apologetic and gave a little more effort, but still talked over me while I tried to explain the issues. He could not find another hotel that didn’t cost over twice the price I expected to pay at the overbooked hotel. Ron’s supervisor was not available and cell reception was not reliable in the area so I told Ron I would call back rather than wait. When I called again, I was put on auto-hold for 15-20 minutes before I hung up again. My wife and I had just driven 4 hours and ended up buying sleeping bags and sleeping off a back road in the forest outside of Flagstaff (VERY COLD AFTER ABOUT 12:00AM). Ron canceled any charges so it didn’t cost anything other than 8 hours of drive time round trip, fuel camp gear and a miserable night sleep on a back road. So now I have an E-mail from Travelocity saying that the hotel may charge me for having the overbooked reservation canceled.



    I guess I must have missed something in the fine print after Travelocity looks out for all your travel needs.



    Horrible customer service. WILL NEVER USE AGAIN!!!EVER!!!!

    ANGRYCAMPER 9/4/11 7:10PM
  • They could not get anything right! The flight reservation I booked and have a confirmation for had no ticket issued!! Their call center has very few english speaking and understanding employees!They not knowledgeable, they don't know how to handle travel issues and the wait time is terrible. I will NEVER use travelocity again, EVER.

    cgillenwater 9/2/11 9:09AM
  • Receiving assistance via the customer number is mission impossible. They make you hold and wait forever. Very poor service. Don't recommended.

    Anonymous 9/1/11 6:44PM
  • Travelocity has the worst customer service I have ever dealt with!!!! I have been on the phone 4 days in a row with wait times up to 35 min just to talk to someone in AMERICA and still didn't get anything accomplished. I only used them for a promotion that they were running and now I can't even get it because time has run out and no one to help me!!! I have always used Expedia and now I know why!!! I have never had a problem with them helping me!!!!!!!

    Anonymous 9/1/11 7:32AM
  • I've called two previous times and been hung up on both times in the middle of conversations. I'm now on my third call waiting for a live person to answer. My hold time is 45 minutes and I'm going to hang up on them.

    Anonymous 8/31/11 4:07PM
  • Travelocity has The worst customer service I never had. The customer services people are supper rude. never use them again. even though, I m a VIP customer since 2001.

    rosita 8/29/11 4:03PM
  • If I could think of a company which I could rate as 'nightmare', travelocity would be the one. They could not get anything right: the flight reservation had no ticket issued, they left me ON HOLD FOR FIVE HOURS, five hours! When the airline cancelled the flight, they needed the "cancellation code" from the airline before they could issue a refund. Their call center in India is not knowledgeable, they don't know how to handle travel issues and the wait time is just the worse I have ever experienced. I learned my lesson well: I will NEVER use travelocity again, EVER. I won't even care if I have to pay more: IN LIFE, YOU GET WHAT YOU PAY FOR! And using Travelocity was the biggest mistake I made. Never again......

    Allie 8/29/11 12:59PM
  • I am a VIP customer. Last year I had a bad experience with your customer service. I called in to inquire and confirm my trip a couple of weeks before the scheduled departure date. I could barley understand what your employees were saying as I could not understand them with their heavy accents. I was very frustrated that I spent thousands of my hard earned American dollars and had ZERO American customer service. I even asked to speak to someone that spoke English more clearly and they said that was not possible. 4 calls, 5 transfers and 2 hours later my questions were still not answered and my request could not be serviced. After this experience I started using another company for my future bookings. Then early this year I got an e-mail stating I was a VIP customer and would have priority customer service as well as great rewards and offers. I figured I would give your company another try. I spent over an hour a few months ago and another hour today trying to find out more information on VIP. No where on your site could I find any information. All I could find was that when I logged in it said I was a VIP member. I noticed a priority customer service number. I called that number only to be transferred by your system to the wrong department. So they transferred me right back to the same main menu which sent me right back to the wrong department (Business/Corporate Dept.) So I called the number again once in the evening and once late night. I had the exact same issue. One time it just kept asking me to hold and then after about 5 minutes said no one is available please hang up and try calling the number again. Please understand that this lack of customer service is losing you a customer. I am a young 27 year old small business owner. I will be buying travel for myself and employees for many years to come. I would really prefer to have one company I use that has all my trips and history in one place. That and when using one company for multiple trips it usually adds up to some good savings and/or rewards. I feel like your company does not want my business. I feel like I am just another account number. It is to bad because for the longest time I recommended your company as my preferred travel agent. I just wanted to let you know why I will no longer be using your company in hopes that improvements will be made and the next time I decide to give your company one final chance, I will have a much better experience and my confidence in your company is restored.

    Rhruz3 8/21/11 10:06PM
  • It is only today when I am having so much difficulty rebooking a change flight with Travelocity, I searched online for consumer rating on the company and found these negative comments from fellow consumers. I am astonished why the Feds and Consumer Reporting Agencies/Better Business Bureau take action to stop this ripoff by the company. Most terrible company; NO customer service, NO business ethics and NO professionalism. Untrained staff. All in All terrible company to deal with when it comes to any issues.

    I booked a flight for my attorney on continental to travel from Houston to Orlando in May 2011. Unfortunately the meeting got cancelled and I have to cancel the reservation. I was told the credit will remain with the airline and cannot be credited back to me. It can be used within one year. Moreover the credit can only be used for the passenger in whose name the original booking was made. So imagine if I fire my attorney, I am out of luck using that credit. Fine. Now in August 2011 luckily the same meeting is rescheduled and I will be using the same attorney. So now I want to rebook the flight. The flight I can book now is cheaper then the last purchase which will leave the credit with Travelocity. First the agent insisted that the remaining balane is not available once the new booking is made. I called Continental and they confirmed an MCO should be issued for the difference to be used in future for up to one year from date MCO is issued. I called travelocity back and now the agent is telling me that they have to charge US$29 for sending the MCO via Fedex Overnight. They cannot send it any other way or by regular mail. He further said it is better to forget about iot as they need it back via Fedex as well once I am ready to use the MCO which means after paying two way fedex charge total US$58 I will be left only with $41 which is not worth for me to even get an MCO at first place. What a ripoff. BE AWARE OF TRAVELOCITY. I urge officials to probe into this company and save consumers from them.

    Anonymous 8/14/11 7:23AM
  • Sammy White and his so-called Spvr, Shaun - (both from India) very unprofessional and could not maintain an original thought on the call or could not explain the issue after I went though it 5 times. On a scale of 1-10 if I would use Travelocity - (-0)!!!!!

    Anonymous 8/6/11 4:37PM
  • I was interested in booking a trip to the Dominican Republic and found a pretty good package rate through Travelocity. I spoke with a customer service rep who was able to answer a couple of questions through scripted answers and I proceeded to research the total cost online. I did not end up booking that evening because I wanted to check other sites the next day for better pricing. However, that night, a sales guy from Travelocity called me to offer me a better rate than the one the Travelocity website quoted me at. I found this rather odd but was intreagued so I listed to what he had to say. Basically, he said that instead of spending $2200, he could get me the same deal for $1800. By having him book the trip, he could save me the cost of the taxes associated with the package. However, he made me very nervous at how pushy he was to get it booked through him on the phone. I asked him to send me an email with the itinerary so I could have documentation on what I was reserving and he said this would be no problem. The problem is he didn't send the email. Instead, he called me the next day asking if I was ready to book the trip. I explained again that I wanted an email and he assured me that it would not be a problem. We had the exact same conversations for the next 4 days. Finally, I just went ahead and booked the trip through another site and had a very good experience. When the rep called again, I explained to him that the reason I didn't book with him was because I didn't trust him and he wouldn't send me any trip details prior to taking my credit card. He didn't fight me one bit on it.

    I'm not sure if this was a legitimate employee of Travelocity or just some scammer who somehow piggy backed my information from the website. But either way, it was a very shady experience.

    Anonymous 8/5/11 1:37PM
  • On July 23rd I booked a flight and hotel in NYC through travelocity. After I paid for the 2 bookings, I received notifications from my bank that my credit
    card had had a debit of the amount of the hotel reservation TWICE (which was $780.64 each) and my flight value ($195.81). My flight was from Buffalo to NEW
    York the next day (24 July). The following morning, just hours before my flight, I accidentally found an email from Travelocity saying that my ticket
    reservation was voided and they provided a number to call. I called this number and stayed on hold for 17 minutes before I hung up, then I called another
    number.An agent answered and after I gave him all the details he said he couldn't help me with that and that he had to transfer me to the another department,
    same one I called and didn't answer. So he transfered me and I stayed on hold for another complete 30 minutes and also no one answered. I called the other
    number again and gave my trip ID number (7120 4487 8013) and was advised that hotel reservation was confirmed so I spoke to the agent to see if I could
    cancel the hotel since I had no flight. The agent EXPLICITLY said that if I cancel my reservation my payment will not be refunded. I Went ahead to book the
    flight directly from US airways. After I arrived to New York and took a taxi to the hotel to check in, the hotel told me that my reservation has been
    cancelled by travelocity! I went to call Travelocity and they told me they will speak to the hotel and after telling me that the problem was fixed, I went
    back to the hotel's front desk, andd they said nothing was resolved and the reservation was still cancelled. I went to call Travelocity again and they kept
    transfering me from one agent to another without any resolution to my problem. I couldn't make another reservation with the hotel because my credit card was
    already full with the transactions Travelocity has made and are still suspended till now on my account. I took a taxi and went back to the airport and booked
    a much higher ticket to DC and paid for my checked baggage AGAIN and all of that because Travelocity communicated wrong information to me and said my
    resrvation was confirmed while it was actually cancelled. Had they told me in the morning when I called that it was cancelled, I would have flown directly
    from Buffalo to DC without having to pay for an extra ticket and extra baggage checking and taxies to and from the hotel. Their terrible service has ruined
    my trip, wasted my whole day and caused me to pay a total sum of $382 for nothing! The least I expect of them is to pay me back the $382 I had to pay because
    of the situation they have caused.

    Anonymous 7/29/11 3:34PM
  • I'm in total agreement with the complaints about travelocity. Their "customer service" agent, Jackie Cantu, was incredibly rude...as you say, reading from a script even when her answers didn't make any sense. Then giving me an email address to her boss that didn't work. I have NEVER in thousands of miles of travel dealt with anyone nearly as awful as this company. Glad to know it wasn't me....

    katharinep. 7/25/11 1:19PM
  • I've used Travelocity in the past and it was fine. However, something must have gone bad over there b/c my latest experience is quite maddening.......Over the past 4 days, I've tried multiple online attempts to book a flight and hotel. Every attempt failed. I'd get all the way to the final step in the process and would eventually get the "Sorry, we're having technical difficulties" message. I called their customer support and they were unable to book my trip either. Plus, I found their heavily-accented English difficult to understand and often, had to ask them to repeat their statement. I wish they'd keep the C.S.R. jobs here in the US. I will not use Travelocity anymore.....To make matters worse, I just tried to edit my Travelocity account..ie...I wanted to remove all of my info, but was unable. They would bounce me back to the log-in screen when I tried to "backspace" or delete some of my pertinent info. Has anyone out there been able to successfully remove their critical info from Travelocity's website?? Please share how.

    eyecynical@aol.com 7/19/11 12:54PM
  • Travelocity is the worst company out there. I have tried to get ahold of someone that can answer a few questions. Well lets say this I am not a bigit in any way but outsourcing is not the answer. I could not understand a thing the C S R was saying. Travelocity wants to pay another country 3 dollars and hour instead of minimum wage in the states so that they higher ups can make there millions and americans are out of work. Travelocity you will never see another dime from me and I hope others will follow in my footsteps. and if I could rate you with lower numbers I would. minus 3 seems close enough.

    mad to say the least 7/14/11 6:01PM
  • I'll try to make this as brief and informative as possible. I am a longtime Travelocity customer (as long as I can remember/as long as they have been in business). I have always been pleased with their efforts to create useful tools for me to find affordable flights/hotels. As a result they have been an ongoing staple both in my personal, and my extended family/friends, travel planning. I very much liked Travelocity before this latest debaucle. After my experience I am no longer going to use Travelocity or their partner services as they have clearly demostrated (there is zero drama in this statement) they are not in fact committed to: 1. Hassle-Free Travel Deals, 2. Looking out for you before and during your trip. Everything about your booking will be right, or they'll work with their partners to make it right.

    Here's what happened... I typically use Hotwire (and other similar services) to book hotels as they typically are cheaper than other services out their. Certainly you can't pick the exact hotel but Hotwire and others provide tools for you so that where and what you end up with isn't shocking or suprising. An example on Hotwire is that they give you a map that outlines which area of a city they will find you a hotel in (and of course they let you know the star rating, etc... etc...). These services save me a great amount of time, and especially money. Kudos.

    Recently I had to book my typical monthly trip to Denver, CO. for business. When the other services I typically use were not turning up any impressive deals I did a little searching and discovered Travelocity's "Top Secret Hotels". Without understanding the technical differences between this service and the others I have used it appeared to work very similarly to the others (Hotwire, etc...). Pick a destination, select an area, sort by price/star rating, book the one you like and then you find out the exact hotel and you are off to the races. I was impressed by the number of specific options they had listed in the filtering section of the website for "areas" in Denver. Trust point +1. Previously my experiences with Travelocity were smooth and affordable. Trust point +2.

    Okay, so I find the list of hotels in "Downtown Denver", sort by rating and found one that was within my budget. Great (more plus points for Travelocity). One thing that stuck out in the back of my mind was that Travelocity did not provide any specifics about the area of Denver that THEY consider to be "Downtown Denver" but with other sites like Hotwire they use the term "Greater Downtown Denver" and that has always been acceptable in terms of distance. (Here's one to look at if your curious: http://net.educause.edu/section_params/conf/E04/images/map.pdf - roughly a mile or so around downtown). The concern though was quickly dismissed because of my trust points and because I had never had any issues with Travelocity. I did read before I purchased the hotel though that "Top Secret Hotels" reservations were non-rufundable/non-changable. I was ok with this and booked the hotel (figuring if something was awry that was there fault, bad location/wrong city/whatever that they would fix it regardless).

    Hotel booked, great. I found out right away the name and location of the hotel they had booked me with. It was turned out to be HOLIDAY INN SELECT DENVER-CHERRY CREEK (455 South Colorado Boulevard, Denver, CO 80246). Now for anyone that knows the city of Denver that hotel is not in an area considered to be downtown... that doesn't even fit into Hotwire's "Greater Downtown Denver" map. It's nearly 4.5 miles away from the city center! At this point I jumped on the phone to figure out what my options were. I scoured the site one more time to find absolutely zero information that let's you know how they come up with these boundaries/what to expect in terms of variations in proximity. Surely I should have not used the service knowing ahead of time this might be an issue but like I mentioned I trusted Travelocity and there services and assumed they would work it out because obviously that hotel was nowhere near "Downtown Denver". Also, to be clear why this distinction is important, when you stay in downtown you have a free shuttle that transports you up and down the downtown area called the "Free Mall Ride". Tons of business folks downtown rely on this to not have to drive to work (among other options like biking, rail and buses). So this is a business trip and I can't charge them for transportation costs unnecessarily (not to mention the inconvenience) so... back to the phone call.

    This part I will shorten up for time sake. The first support person I talked to said they could do nothing for me. This took somewhere around 15-20 mins. (I will not exaggerate ANY of the times here so you get the real feel for how bad this was) I asked to speak to someone above them if they could help me. I was transferred to their supervisor. Their response was the same and took more like 20-25 mins. going back and forth asking questions and trying to figure out how to change this. (this was an eight day reservation that cost nearly 800/850 USD so it was worth it) Finally I asked to talk with someone above them as well that might have more ability to change things/help me out. All the while being extremely patient and courteous to increase the chances that someone would actually help me out. Finally after holding for 10 mins. or so I was able to speak to the "Manager". This guy was super nice and apologetic... he really seemed to want ot help. Great, thank goodness. After nearly an hour, that's right 1 hour, of calling the hotel, talking to support techs among other things he had offered me a 250 USD travel voucher and had promised me that he had talked with the hotel and arranged a free shuttle to downtown Denver for the length of my stay. I felt very relieved as it seemed from the outset this was not going to go well for me. Just as a precaution I called the hotel to confirm the transportation arrangements. They said they had a shuttle but that it only went within a 3 mile radius of the hotel. Crap. I called the number back that the "Manager" had left me and got a low level support person that indicated I would have to go back through the process of low level support person, supervisor and then the Manager... if they could find the same one. I hung up the phone and started to realize that he had provided that option to get me off the phone basically. He previously mentioned the name of the person at the hotel he had spoken with so I called back the hotel and asked to speak with her (on the hunch that he was being dis-honest). When she answered the phone I asked if she had spoken with him and she acknowledged that she had. I asked if the Manager had confirmed with her a free shuttle and she said yes but she mentioned that instead of helping to negotiate a way for me to get into a hotel closer to downtown he had focused on how to keep me there but find transportation. She made it clear to me that the shuttle doesn't go downtown and that he knew this. Wow.

    The travel voucher did not cover cab rides to downtown (but got close... it's roughly 36 USD per day to get back and forth from the hotel to downtown - 36 x 8 days = 288 - I wasn't going to take the bus) so I temporarily gave up and said to myself that I would pay the extra 33 USD to not have to call support again.

    A few days past and I got to my hotel. Good hotel, decent people... I was fine. On a hunch I pulled up my computer and searched around for other people having similar issues with Travelocity's "Top Secret Hotels" program. (the support people I spoke with earlier had indicated that my issue was isolated and rarely happened) Turns out this happens to a lot of folks that use their service... shocking. Now I was very upset. I made up my mind that they were not going to make my business trip a pain in the butt and called them back to have them put me into a downtown hotel at any expense.

    Needless to say after 4 more hours total over the next 3 days I got nowhere. (but I was very determined) Spoke with someone in U.S. support that said they would run something called a "Footprint Search" which basically would check and verify that I had selected "Downtown Denver". If that in fact was the case they would refund the un-used portion of my trip and transfer me to a downtown hotel. Perfect. I had to wait 24-48 hours for this to happen though. After that period had passed (all the while everyone agreeing that this hotel was not in "Downtown Denver") they said they needed more time and said 48-72 more hours as they were having "technical issues" running the "Footprint Search". Now I understood that what was most likely happening is that they were pushing it off so that I would use up my stay and there would not be anything else to do. Which ended up being the case. I am now 4 weeks (literally) and I still get a call every 3 days from them to let me know they are still looking into it and they will call back in 72 hours.

    The cab rides totaled a little over 200 USD so that was good news. But I still had the hassle of cabbing it and spent nearly 7 hours total in phone calls over a period of a week and a half. You tell me if they were providing: 1. Hassle-Free Travel Deals, 2. Looking out for you before and during your trip. Everything about your booking will be right, or they'll work with their partners to make it right. I highly recommend you not use this service "Top Secret Hotels" and out of principle not to use Travelocity's services period. They clearly are not concerned with you having a great experience, not to mention being fare to their customers. I hope someone is helped by this review.

    solidsource 7/13/11 1:52PM
  • Travelocity's is a rip off!! Their website is confusing and tricky. I had to make a 2 day trip plan for my daughter and I and so bought 2 tickets. The way it proceeds caused my return flight to be automatically booked one week to the day of my original departure. I corrected this once to the date I needed but somehow, I'm guessing it was when I had to reenter info that was 'missing' it had reset my itinerary to the date it had picked FOR me. Luckily a couple days before I was printing and checking my travel plans and realized the error. I called Travelocity and they said it would cost me, $180.00 PER TICKET to change the flight to the dates I intended, PLUS the additional cost of the tickets from the airline. The grand total I was quoted for this change would have been $567.00!!
    When I called US Air Express to see if they would work with me they also refused to help and agreed with the additional costs.
    I finally called Southwest Airlines and booked an additional oneway flight home on the date I needed. It still cost me a total of $250.00 but I 'saved' $317.00 by not trying to change my flight through Travelocity. I will NEVER ever book a flight through Travelocity or with US Airways Express, and I am not about to cancell it as they would not refund me a dime and would end up being able to still sell the seat again. This is wrong!

    tlcacc 7/5/11 1:46PM
  • CUSTOMER SUPPORT - THAT'S A JOKE. IS THERE ANYONE HERE IN THE U.S. THAT WE CAN CALL !!!! MALAYSIA,------REALLY-----LIKE THEY CAN REALLY HELP WITH A PROBLEM. JUST TRY BEING TRANSFERRED, I TRIED 4 TIMES. I WILL NEVER BOOK WITH THEM AGAIN.

    THESUZ 7/1/11 12:12PM
  • I booked a hotel for my family trip to Michigan through Travelocity. I was called in to work and couldn't go but the rest of my family was going. Travelocity wouldn't honor the reservations because they were in my name and I wasn't traveling with them. Travelocity doesn't care about customer service. They don't care about return clients. It's all about that tiny percentage they make of that first sale. No one else comes back.

    travelocity nightmare 6/21/11 9:41PM
  • Travelocity has the worst customer service ever. I called within 12 hours to cancel my flights and the rep only cancelled 2 legs of my trip, not the return flight. I was not aware that it was not cancelled until it was on the credit card bill. I called customer service and after being on the phone for over 2 1/2 hours, speaking to a supervisor, escalating to corporate, it was decided that the reps documentation was what they were going to base their decision on. It was the rep that made the mistake!

    Anonymous 6/12/11 7:16PM
  • By far the worst customer service i have dealt with. They make a half ass effort to help, The rep is not from north america and not very familar with the travel industry uses lies and manipulation to get you to get off the phone, does not take any acceptance ownership of the problem on the companies be have when clearly Travelocity's fault. I will never use or recommend anyone use this company for any reason.

    Anonymous 6/6/11 9:53AM
  • booked a trip to london along with hotel. the agent we dealt with gave us very poor info and consequently we booked the trip thinking it was what we requested. Not only were our names spelled wrong which took 1-2 hours worth of phone calls and hanging on along with difference locator numbers; but the hotel Holiday Inn Express on High street in Stafford was offered to us because they had 2 double beds ( 3 adults) transfers to hotel from airport, and proximatry to downtown London (tourist area) and closed to Heathrow - none of which is correct. Upon trying to get this corrected I have requested a supervisor who only spoke from his "script" the waiting for someone to help is very long - 2 promised call backs for the last 2 days have not occurred. We are very unhappy with travelocity and the agents your choose to rep. you. WE NEED HELP

    Anonymous 5/27/11 8:09AM
  • We have booked our package - flight, car and a hotel in Ft . Lauderdale, Fl through Travelocity website. During our stay in the hotel we have got acquainted with another couple from New Jersey. When we compared our packages we have found that we overpaid around $500 for the shorter vacation package. This couple used a real agent and we booked our trip through Travelocity.
    Where we lost:
    - Hotel parking is $28/day – our friends got it free in the package deal with the agent;
    - Hotel breakfast is around $40/day – our friends got it free in the package deal with the agent;
    - They stayed two nights longer - which is around $250;
    - Their whole package was cheaper around $200;
    We contacted Travelocity agent over the phone before this trip and we were told that there were no any promotion with this hotel – this was not correct – our friend’s package showed that there WAS a promotion.
    We are unsatisfied with Travelocity service and will use a real agent in the future.

    Anonymous 5/14/11 7:12AM
  • Travelocity is the worst! My husband and I went away to a hotel that had bed bugs...I repeat BED BUGS! We ended up having to go to another hotel in the middle of the night. I called travelocity 2 days later to get a refund and they couldn't give me a refund. I asked to speak with a supervisor and they said that they couldn't transfer me. When I asked why they didnt have an answer they just said they couldn't. I also was continuously put on hold. All they could do is offer me a $50 travel voucher. A $50.00 travel voucher doesmeno good because I will not use Travelocity ever again!

    Anonymous 5/3/11 1:41PM
  • The TRAVELOCITY companies web site for booking an air flight is totally inefficient, as also are the personnel one speaks to when calling to book the flight.
    One and 1/2 hours later and one still does not know what is going on.
    DO NOT USE TRAVELOCITY as you can walk faster to the destination than they can work or think.I am still on hold and waiting. Totally riddiculous way to try to book a flight. I have to pay $25:00 to book the flight they should p[ay me $50:00 for teh inconvenience. Keep all of teh the jobs in America as you are destroying the labor opportunites which should here in America

    Meisterbrief 4/20/11 2:30PM
  • We are extremely concern that our confirmed booking with a confirmation number and successful payment status were both rejected and cancelled respectively. This was despite your call to our support dept which clarified the validity of the transaction (Trip ID:#510972980242). This should not have happened as you have left the customer stranded. So much for your reputation!

    It doesn't happen with others! 4/10/11 8:58PM
  • I will NEVER use Travelocity again after I was told I could rebook a flight that I had to cancel at the last minute. When I went to rebook the flight by the date I was told that I would need to rebook, I was then told I had to have taken the flight by that date! Since I've never cancelled a flight before, I took detailed notes of what I was told and by whom on the date that I had to cancel. I will tell everyone I know never to use Travelocity.

    Anonymous 4/9/11 10:13AM
  • Travelocity is the most frustrating corporation to deal with if you have to change any travel plans, whatsoever.. They were useless, and the customer service people can barely speak English. They just know the prompts that the company gives them, and they will run you around in circles. God forbid, you must change your flight to another week, or move a flight one day. Good luck; I will never use travelocity again. They are the worst and cost me over 300 dollars!

    mandy10 4/5/11 8:57PM
  • Travelocity is a horrible website. Booking errors caused by credit card to be canceled and took over 4 hours on the phone to be resolved

    Anonymous 3/16/11 12:46PM
  • We booked our airlines through Travelocity a month in advance, but the airlines (Frontier) cancelled our return flight. Despite Travelocity's guarantee and the airline's policy that we are eligible for a refund, I am right now on hold with Travelocity - our ninth call to them with over four, make that five now, hours on hold! The last customer service representative even laughed at our struggle in dealing with them. We will NEVER use Travelocity again and would recommend that everyone else steer clear of them.

    Erin 3/8/11 8:00PM
  • Terrible experience. I booked a 2 bed hotel room for 4 adults and when I got there they put us in a 1 bedroom suite. They told us no other room was available. Because of the difference in the room, the charge was $10 lower than what Travelocity charged me. Upon contacting Travelocity, they told me there was nothing they could do because the terms were based on hotel availability and even though they over-charged me they wouldn't refund the difference.

    mrc2006 3/8/11 3:59PM
  • The worst. Was told my credit card was declined only to find out the next time I went to the bank I had a hold charged to my account for 1080.00 with no tickets no nothing. I called over and over again only reaching people who can hardly speak English that seemed like they could careless about helping me. I was told the charge would drop off and still has not. I was told over and over again that they woul fax the bank the release of the money as soon as we hung up the phone,of course they never did. They keep lying to me. I don't think I will ever see this money again. I must now close my bank account and cancel my card. This company is a real fraud the CEO needs to go to prison.

    Pist 3/8/11 1:00PM
  • My wife's reservations (two of them) were canceled; they claimed they could not reach us for a "security check". Despite numerous efforts to contact them it was all in vain. NO ONE COULD EXPLAIN WHY THE CANCELLATION.
    Terribly incompetent and damaging as the trip was extremely important and urgent due to family issues.

    Anonymous 3/8/11 12:45AM
  • Travelocity is horrible. Signed me up for 3 separate subscriptions to things i had no need for on two separate occasions. Somehow these sketchy companies began to charge me with the information that travelocity gave them. I lost a lot of money. I would recommend using any other site or just hitchhiking to your location.

    Rory Mott 2/25/11 2:55PM
  • Horrible company, whole bunch of liars. Terrible services. My flight got cancel but never gave me refund!
    The supervisor was even worse!!
    Don't use Travelocity. you will be very very sorry!!!

    Travelocitysucks 2/23/11 2:10PM
  • Horrible horrible horrible!!! Customer service cannot understand $hit!!!! I applied for the Travelocity AMEX card to save $50. MISTAKE! Just pay the $50!!!!! Not worth the hassle cause once you apply for it, you're screwed cause you're not getting your $50!!! A$$holes!!!! I would like to punch the CEO of this company in the face for having such bad employees and scams!!!

    Anonymous 2/22/11 10:36AM
  • Horrible company to do business with. I booked a flight/hotel combo. The hotel was rated as a "3 star." I arrived my destination airport to find the hotel I booked had no shuttle and cost me $42 cab fare. (No mention of this on the website. and no alerts to this fact, either.)The room was at a Bayside in Columbus, OH. It was despicable. The sparsely furnished room had a bed that looked like it had been slept in already, and the SHEETS HAD HOLES IN THEM AND WERE TORN!The pillows looked like they came out of a dumpster. The bathroom was no better, clogged shower drain; disgusting.(Remember, THEY rated this as a three star.) I requested a refund and was denied by travelocity. I told them I would NOT be staying there the second night. Yet, it took me two months and four phone calls to secure the refund-for the second nite only! Now, they want to give me travel voucher for the next time?!! Forget it; what's wrong with just giving the customer what I asked for- and expected? Where is this company's integrity??Everytime you contact them, guess what? You're talking to "employees" in INDIA- 1/2 a world away!! No wonder you get no service; the employees are not empowered to do anything. SHAME ON YOU, TRAVELOCITY! I will take my business elsewhere., NEVER AGAIN will I use this company that has no values --other than to take YOUR $$, and hope you give up trying to get it back...
    BEWARE FELLOW TRAVELERS....

    silhouettecatfish 2/18/11 9:18AM
  • Travelocity is great until you have a problem. Thirty days after I made a reservation which had multiple carriers, one of the airlines (Frontier) discontinued the route. I had to fight with Travelocity to get things rectified. At first, all they were going to do was refund me a small portion of return trip and advised that I had to purchase a one way fare. In the meantime, the RT fare had increased $200. It was not until I warned Travelocity that I would pursue every avenue possible to make them accountable for their advertising, customer service, and respobsibility to the customer that I received a satisfactory solution. (This took about 3 hours on the phone. Travelocity does not have a direct customer support number and callers are routed to phone support in India or the Phillipines. These agents are incapable of handling serious issues. Callers must request and then wait to be routed to America.) Having used Travelocity for close to 15 years, I was outraged by the manner in which they handled this problem. I will not not use them for airline reservations again and you should do the same.

    COStraveler 2/14/11 9:30PM
  • Cancelled my itinerary without notifying me in the middle of travel, Still charged me. Still trying to get help and my money. Will NEVER use travelocity EVER again!!!

    jinx54 2/12/11 11:42PM
  • I recently booked a flight using Travelocity with a departure date of February 5th and a return date of February 7th. I reviewed the dates, times, spelling of my name, etc over the phone with my sister before I purchased the flight online.

    My flight home went without a hitch on February 5th. But when it came to checking into my flight online before returning on the 7th, I discovered that Travelocity had booked me on a MARCH 7th return flight. I called Delta in a panic because I didn't want to deal with Travelocity's terrible customer service; the Delta rep told me he had personally dealt with about 20 other people that had this similar situation happen to them. And since there is no way for any of us to actually prove that we didn't mistakenly book a March return, our only option is to purchase a last-minute return flight at a ridiculously high price.

    I will never use Travelocity again, and I will make sure none of my friends, family, or acquaintances do either.

    CSR 2/7/11 7:40PM
  • I've used travelocity msny times before.. aia hsvr s reservation for NYC on march.. feeling a little nervous about all that has been promised.. bc of good previous experiances I recommended a friend to book his trip from Boston to Dallas and the reservation didn't go thru.. they made a $91.00 charge. Called Travelocity and they said everything has been taken care of, transaction did not goi thru and the hold on your account will fall off from the bank..the rep made a conf. call weith BOF the bank and they also confirmed that $90.00 would fall off and that hold was not affecting the account's total balance. another day went by and there is another charge on my friend's account for an amount that totals the package amount.. but that second charge was made directly from the Airline.. AA so is so confusinf, bad service, no answers, going around in circles.. and there is no reservations YET.... SO NOT SATISFIED. I DONT THINK I WILL USE TRAVELOCITY AND WILL NOT RECOMMEND THEM EVER AGAIN.

    Anonymous 2/5/11 12:12PM
  • Travelocity did not honor my price guaranteed refund of $285.70, nor did they take the time to communicate this dishonor to me for over three months. I found lower prices for my departure/return flights in October, took and sent screen shots of the lower tickets found for my exact same flights, airlines and flight times, and invoked the price guarantee as advertised on Travelocity's website. I received two auto-generated responses via email to my price guarantee invocation requests, encouraging and informing me to look for my refund 30 days after my completed flights. Great, my wife and I thought. We'd been recommending Travelocity to all of our friends ever since. However, yesterday, I wrote to request a follow-up from the company because I'd heard nothing from Travelocity since the auto-generated responses sent in October, but I only received another generic response, this time from a Sandy T, stating that I was supposed to submit a claim within 24 hours of my having booked the flight for the price guarantee to take effect. How is this a price guarantee? Where was this supposed information when I first invoked my claim? We will certainly stop making recommendations for Travelocity now, and will be sure to spread the word about Travelocity's misleading advertisement, and the obvious injustice done us here.

    I filed a claim against Travelocity today at the Better Business Bureau to request justice, a company apology, and a refund of $285.70 for satisfaction.

    JUSTIN86 2/2/11 11:11AM
  • telephone service is poor. i spent over an hour holding . was not able to understand the people do to the language they were s
    speaking.
    teresa seitz

    Anonymous 1/31/11 10:18AM
  • VERY IMPORTANT READ!!! PLEASE I AM ADVICING YOU NEVER USE TRAVELOCITY AGAIN ALL THE COMMENTS ARE TRUE TODAY IS SATURDAY JANUARY 29TH. I'VE BEEN TRYING TO BOOK A FLIGHT SINCE MONDAY JANUARY 24TH. THIS HAS BEEN THE WORST NIGHTMARE. MONEY TAKEN OUT FROM MY BANK ACCOUNT TWICE ALREADY, THEIR CUSTOMER SERVICE CENTER IN INDIA HAS NO CLUE HOW TO HELP YOU, ALL THEY OFFER IS TO BOOK AGAIN ON THE PHONE AND CHARGE YOU AN ADDITIONAL $30.00 PER PERSON.. BEEN ON HOLD FOR OVER 4 HOURS ALL COMBINED THIS IS A RIP OFF.. DOES ANYONE KNOW IF THERE CAN BE ANY LEGAL ACTION TAKEN AGAINST COMPANIES LIKE THIS?? PLEASE USE MY ADVICE AS HELP... NEVER USE TRAVELOCITY.

    MIKE 1/29/11 12:41PM
  • As a military wife, I had 2 days to visit my husband before he deploys for 8 months. I booked my flight after checking the weather, but being from New England the weather had changed. I called and asked to have my flight changed to the night before an impending storm, Travelocity refused to change my flight. They said the airline would give me a new flight, when I explained that my time to visit my husband was limited, they seemed unconcerned. I obviously would not even need the flight if he has to leave as soon as I get there. The prices were the same for the day before as well so it was not even a case of money.
    NOT MILITARY FRIENDLY!!!!

    KitKat16 1/19/11 8:35AM
  • Well after 3 phone calls to Travelocity and 2 to Delta Airlines - Travelocity received permission to correct my sister's name on the ticket so that she could fly here to assist with my failing 94 yr old father! Unfortunately, even though the name correction was APPROVED BY DELTA the system at TRAVELOCITY will not allow the correction.

    The only option the customer service rep had was to make a note somewhere so that Delta and Travelocity knew that Delta approved the name correction. This is a problem with the programmers and not updating their system to match for overrides (possibly a legal issue between the companies). ISSUE STILL NOT RESOLVED

    imabzlady 1/14/11 9:34AM
  • Although, I've used Travelocity for several years and have had no problems in the past, now they seem to NOT be interested in customer service. Mistakes happen and the actual airline, Delta Airline, said that they would be able to fix the problem but they didn't issue the ticket!! Travelocity says that they can't make the change because of Delta's requirements. WHO'S DOING WHAT HERE??
    I purchased a ticket for my 74 yr old sister to come help me with our 94 yr old father who is failing. I spelled her first name incorrectly and BOY WHAT AN ISSUE THAT BECAME!! It would be nice to have someone on the phone who spoke English and was from the US who would be able to grasp the situation & somehow make it work -IT'S CALLED CUSTOMER SERVICE. We're still working on the issue.

    imabzlady 1/14/11 8:54AM
  • Travelocity made big trick about the hotel reservation.When I finish the reservation and made full payment online,the Travelocity E-mail me all confirmation ducoments.When I checked-in in the hotel,the attendant told me the reservatin was cancelled by Travelocity during I was on the way to travel. After phone calling ,Travelocity let the hotel to give me the lower rate room than I reserved.The hotel let me call Travelocity for extra money refunding.The Travelocity refuse to refund,only give little bit discount for next reservation within one year. Big trick for Big money.

    wxh1965 1/12/11 6:08PM
  • PLEASE do never book a vacation with Travelocity. you will only give yourself a headache and become overwhelmed and stressed. while trying to make reservations for our vacation Travelocity told us the credit card did not go thru. Knowing there was plenty enough on our credit card while still on the phone with Travelocity we phoned the bank. Shocked our records indicated that Travelocity took money from us. We instantly requested our money back. We were told that we would receive our money back in 24-36 hours. After one week went by several phone calls we finally received our money back. Not to mention it was hard to understand there broken english. Never ever will we book with Travelocity again!!

    Anonymous 1/11/11 11:20AM
  • Have been using the service of Travelocity for about four years now. At this point, I do not recommend anyone to use them. We booked a trip through them to Jamaica, supposedly all-inclusive. Package name was Runaway bay, Jamaica live like a love bird(all-Inclusive). First of all the hotel they booked us (Moxon) was muuuuccccchhhh further down the way (like over 40 miles), it was a small hotel(nice people but not all-inclusive at all) dinner was around $50.00 that we had to pay for. Between the hotel staff and ourselves we spent about two hours on the phone attempting to correct the problem with Travelocity. The travelocity people spoke broken english and kept placing us on hold. Travelocity Supervisor us that we need to learn to read, and that he would relocate us to another hotel and would call back in 10 minutes wthe the details. He never called back instead he texted me the next day, to inform us that he could not accomodate. Their logo is something like " We look out for your trip every step of the Way". What a joke and what a big lie!

    Katie 1/6/11 10:44AM
  • Here's a good one. When in Maui last August my wife passed away after a bout with brain Cancer. We were there seeing our son when she passed. So between Travelocity and their insurance broker Chartis, neither company was empathetic or cared enough about my situation to help me get back from Maui, Hawaii to Kansas City. Just a big run around and nobody would help me rearrange my flight so I had to buy yet another air ticket to get back. And then both refused to acknowledge my situation warranted their attention. So I have sued both Travelocity and Chartis. Court date Jan 11, 2011 so we'll see how this plays out. Oh yea, Travelocity called tonight and offered a partial settlement, only because I have sued them, and after I declined their closing words are "good luck trying to collect my judgment in Texas. Little do they know I am in Plano Tx. every other week and I will collect the judgment I will receive.

    ROBSZZ 1/3/11 8:42PM
  • Was suppose to spend Christmas with my wife I havent seen in months.First flight got canceled.Snow..OK..second one wasnt set in stone..delayed..rebooked forJan1..everything great until I got to the Aeroflot counter.wouldnt let me board because of transit visa crap.Tried to get Travelocity to help..basicly told me to deal with it myself!Also had prob with wrong segment booked..the same..handle it myself! I have learned and so will many others..travelocity is WORST travel site on the web...Air consolidator.com..NO problems..Kayak..No problems..Cheapo..Fine.....these days poor customer relations will kill you!

    Shoes1439 1/2/11 7:59PM
  • Terrible!!! I was recently hospitalized and needed to change my reservations. They refused to change them and I lost $220. I know its "business", but how insensitive and inconsiderate can you get?! I will never use TRAVELOCITY again and will share my experience with my friends and family so they don't use them either!

    Maritere 12/26/10 8:33AM
  • The three people at Travelocity customer support have three buttons on their keyboards. All of them generate an automated answere that starts with "Dear Valued ex-client", the first simply takes your words and jumbles them in an illogical order and autogenerated a customer support staff name that doesn't really exist, the second randomly picks the email from a differnt complaint and does the same, and the third simply truncates the first message after about ten words and adds some computer characters like *çç°* like there was some computer problem. Kind of like when you don't want to talk to someone on the cellphone and pretend to have static and disturbance zvvvxvvvvsk vvvkk vkks...

    Richard 12/8/10 2:10AM
  • I booked a ticket through Travelocity's website on Friday. I received an email confirming my reservation. Then I received an email the next day stating "the revenue protection department" needs to verify more information. Which by the way, the email looked like a Nigerian email scam and didn't look like it was an official email from Travelocity in any way. No one from that department ever called to verify this information with me at the numbers I provided, instead they somehow called my family (which I was surprising by flying over for Christmas) and questioned them about my flight. I have no idea how they got their phone number and why I was not called at the numbers I provided. I then received another email a few hours later that my reservation was canceled. So now flying over to "surprise" my family is ruined all for nothing since I don't even have a ticket anymore. I've booked countless airline tickets through various websites and have never encountered this. After reading that this same situation has happened to a lot of other people I regret ever using this website and will never make that mistake again.

    madconsumer 12/5/10 8:10AM
  • I am writing this review as I am sitting on hold with Travelocity. My husband and I booked a trip through Travelocity. We ended up checking out a day early and the front desk of the hotel stated that we would need to call Travelocity to get our refund back. After 1 call, we were informed that we would be getting our refund in 7-10 days. After day 15, I called again and still the same answer was given. Each time though, I was put on hold for 30 minutes, while they called the hotel and all the other BS that goes on. It is now day 16, Im on hold with Travelocity right now and the man is trying to tell me that I am not going to get my refund and that the hotel will not refund me either....I AM SO MAD!!!!!!

    Anonymous 12/2/10 7:15AM
  • We booked a Suite in a hotel in CT through Travelocity recently. We came there around 9pm with our kid and this hotel told us that Travelocity never sent them anything about our reservation and they didn’t have any room available. We called to Travelocity and their agents and managers did nothing to help us. They were absolutely rude and ridiculous – asking us to pay more and only after that they could help us to find a room (not a Suite and with one (!!) King Bed (for all of us!!) in the area. I missed my classes (that’s why we came to CT), our kid were soooo tired and was trying to sleep in the Hotel lobby (because it was already 1am!) We lost four (!!) hours talking to them – are they going to pay for our cell phones? We used to travel a lot and this is the first time when the company that made a mistake (I know it happens – and that’s OK) didn’t care about their customers (that’s the problem).

    Anonymous 12/1/10 10:06PM
  • After booking a trip for my husband and I, my husband called Travelocity Customer Service to cancel his flight. He verified that he could cancel just his flight only, without the entire trip being canceled. The Cust. Serv. Rep told him that could be done. Then the rep canceled the entire trip, including my flight. I was never notified my flight had been canceled, even though I was the one who booked it and I booked it through MY Travelocity account. It was only by a total fluke did I discovered it. I heard the entire conversation with my husband and their customer service, yet when I called Cust. Serv. they refused to believe my version of what happened (that he only asked for HIS flight to be canceled), because the person who took care of the initial request didn't record the conversation and wrote down the request wrong. (They must not understand simple English very well.) For over an hour, I talked to a Cust. Serv rep and a supervisor, yet was never able to resolve the issue and get my ticket reinstated. I was repeatedly told they did not believe me and that I would have to pay a $250 rebooking fee. I gave up. After that call, I called Delta. They told me there was no rebooking fee and reinstated my ticket immediately, before the 3 minute call was over. Although I have used Travelocity exclusively for years for all my business and personal travel, but as a result of this experience, their unwillingness to believe me, work out a win/win solution, and their "there is nothing I can do attitude," I no longer want to do any business with them. Others should use caution, too, especially when booking travel for more than one person.

    JJP 11/14/10 11:20PM
  • I booked a Trip on oct/28/2010. after speaking to 13 people from their call centre in India, being disconnected several times, and becoming very frustrated I was finally given the answer that there was a "glitch with their website" and that "the cash would be dropped in full amount in 24-48 business hours". It is now November 7th and I am still calling over and over...but have insisted two times that I be transferred to someone in the US. Now I do not know if they actually do this but the person on the line both times has seemed to be able to speak english perfectly, but still somehow messed up clear instructions that I had given them. I had them fax my credit card company to have the amount dropped instead and they didn't provide the merchant ID# along with all the other information they were supposed to provide. I called my credit card company today to see why the amount wasn't dropped and they explained that they didnt provide all information needed. I am currently on the phone with travelocity and they are saying that they have released the amount, but I am still missing 1300$ US. I DO NOT RECOMMEND BOOKING VACATION PACKAGES WITH TRAVELOCITY UNLESS YOU WANT TO RIP SOMEONES FACE OFF! I now have 1 week off work where I will not be able to go on vacation, I'll have to sit in the cold weather when i was looking to be sitting on the beach in Jamaica. What a waste.
    Brooklynn
    Toronto, Canada

    biscuitss 11/7/10 2:54PM
  • bought and paid for 3 star hotel
    recipt showed 2 star at 3 star price.

    called 5 times. indian call center pretends to not understand english.......

    I filed with better business bureau and Texas state attorney general.

    brico 11/2/10 2:29PM
  • They did not make our hotel reservations nor paid for the hotel.Told me last day to pay for it myself. Was close to being stranded when I arrived.Hotel, Elbow Beach did a great job of taking care of us but we did not get the room we initially requested.Travelosity gave me a $250 credit towards next vacation package. Not likely to use it. I went on line and re-did the trip myself to see exactly the package bargain one gets. I beat their package price to Bermuda by $50 without even trying hard.

    rocket88 10/29/10 12:00PM
  • I agree. Don't use travelocity. I will tell everyone that travelocity makes everything difficult. They do not have customer service. They have "Let me repeat the fine print" service. I will never use there sight to book. I will only use their site to look at what prices are out there. And what is the deal with all the customer service being sent to india. I can't understand what they are saying sometimes.

    Anonymous 10/28/10 12:46PM
  • Don't ever book through travelocity! They ripped us off big time!!! They would not give credit for a plane ticket that wasn't even used! Wait they did but we would have to pay the same amount or more to use the credit so it was no credit at all!

    Anonymous 10/19/10 3:41PM
  • This is not a question. I want who ever opens this email to know that your company has exceeded expectations on being the worst and that means absolute worst on dealing with travel problems. Never in my life or anyone else that I know will I recommend this company for travel. Since Mexicana airline went bankrupt we have been on the phone for hours and never getting any situation cleared up. We then find out our credit card information as well as our friends has been stolen. Wow what a coincidence that we both haven't used our cards anywhere else. Someone at your company should start reviewing because I'm sure were not the only ones going through this ridiculous mess your company has done. It must be nice to ruin family vacations. We see no one cares!

    dalderson 10/18/10 6:39PM
  • this company is the worst,i booked a trip,btu found a lesser price on another web site,there price garantie is a joke,they would not refund me the price difference at all,and this is since july we are now in october they just keep giving me the runaround,first they told me it will be refunded to my credit card ,it never happen then in a form of a cheque it never happen,then they told me i would not get one.please don't ever use this company

    Anonymous 10/6/10 10:06AM
  • I recently booked a hotel reservation through travelocity for two rooms. whrn arriving at the inn, it was not as promised. in fact it was not a room in the inn, but in 2 small cabins on the property. i informed the innkeeper of my dissatisfaction. he informed me that there would be no charge and that travelocity would take care of it. i was charged $180.62 on my credit card. when I contacted travelocity they informed that they would not refund the charge.

    Anonymous 10/5/10 5:31AM
  • I was forced to prepay for a hotel room, according to Travelocity that was the hotel's policy. Upon checking out of the room I was again charged for the room, except I was charged almost half of what Travelocity had charged me. I contacted Travelocity for a refund on the money they had taken from me and ever since I have had a run around with them requesting credit card statements, receipts, hotel manager approval and so on. The hotel has faxed receipts on my behalf, talked to the so called customer service rep, and still I haven't received my refund. I have e-mailed copies of the receipt and credit card statements only to be told that they haven't gotten them yet, and I have the return receipt from the e-mail to show that they did get them. I have spent over 12 hours on the phone with rude and incompetent people, who are clearly in India and very eager to give me their "false" name. I've talked with "Alex", "James", "Michael", and get this "Jose". I guess they wanted to sound more American so they have started choosing Latino names! They are trying to rip me off and I am about to file a lawsuit against them. I know it's not much money, but it's the principle of the thing that really gets me. I will never recommend Travelocity again, which is a shame because 10 years ago, I used their service all the time and I have never had a problem until this year. Shame on you for being a bad company!!

    bits1bytes2 9/21/10 10:56PM
  • Travelocity is the absolute worst. The representative and "supervisor" had to deal with while abroad in Japan are both completely incompetent. The representative lied, canceled my flight reservation after I told her to forget about it, tried to charge me $600 and had me on hold with travelocity on international charges for AT LEAST an hour an a half. Those people screwed up EVERYTHING and made my trip miserable as I was almost stranded at cost in Nagoya. It took about 20 minutes and United completed my new flight reservation for $250. I am awaiting a nasty phone bill that I wish I could be compensated for and I am furious about it!!! I will never recommend travelocity.




    Anonymous 9/16/10 10:07AM
  • WARNING.... do not book through Travelocity. I have two trip IDs with confirmation for the reservations which were for three nights at the same hotel. Upon arrival, the manager did not have my reservation and could not honor the price I was given. Called Travelocity where I has on the phone for over 50 minutes ... the customer service person did not speak clear English. Had to pay 3x the price quoted and have been unable to reach Travelocity. FRAUDULANT company and should be put out of business.

    1WVGreenvalleygal 9/13/10 5:25PM
  • I will never use them again. Got one price. Could not finish the transaction. Ten minutes later the price had jumped a lot. Called and tried to get the old price. Got obvious mumbo jumbo. My husband went on the site with his computer and got the lower price. So obviously if you don't buy it the first time they punish you with a higher price! What a terrible unethical company!

    RGM 9/11/10 6:02AM
  • I have been trying to call travelocity and the number that was given to us was 888-600-3119. It was impossible to talk to a sane person, whenever we get connected or able to reach a live person, that person itself will not speak and you could hear that they are just listening and will not help you at all. There is no customer service being rendered AND THE WORST PART IS they put us back on hold for over an hour....what kind of business are you running. THIS PLACE IS FRAUD.....BEWARE....

    ginger 9/10/10 5:04PM
  • Looked up airfare on travelocity.com and it came back with good fares, but when I tried to finalize & book it, the website told me it was soldout. After going around and around with Travelocity, they would not honor the fare that their website showed, even though those I talked to at Travelocity said it's a "technical glitch" on their site. WHAT? They are deceiptful. Don't use them, I don't trust them at all now.

    notravelocity 8/22/10 3:30PM
  • I booked a hotel through travelocity. When I got there, it was a crack hotel with the lobby locked and a sign to use the window on the side. There, I found a speaker and a slide through cash drawer like in a gas station in a bad neighborhood. They finally unlocked the lobby, and the smell that hit me was hard to explain.(not good). I wisely asked to see the room before I checked in. Nasty only begins to describe it. On getting home, I immediately called travelocity. After about a half hour, habeeb told me to wait while he called the hotel. The manager was not back so habeeb informed me I would need to call back the next day. The next day, both times I contacted travelocity I spoke with what sounded like young indian women. Both times they told me the manager of the hotel was not in and I would need to call back. The last one suggested I send customer service an e-mail and they could probably help me, or maybe call when the manager of the crack hotel was in as he would be the one to decide if I could get a refund. This will be the last time I book anything through Travelocity. Customer Service, I think not.

    johnnile 8/16/10 3:26PM
  • Horrible, Horrible, Horrible!!!!! I booked a room in Beijing. The room was a special price, but made no mention of being an INTERIOR room with a double bed!!!! I called Travelocity to complain and see if they could change the room. They put me from Indian customer service rep to Indian customer service rep over and over and over for about 2 hours and finally said I would have to call back on a different day! I have never had such terrible service in my life. They didn't even understand that it was a different time of the day in China than in the USA! It was the LAST time I ever used Travelocity. I will NEVER EVER EVER use it again.

    Anonymous 7/31/10 11:55AM
  • Have tried for 3 days now to get a flight that has a disconnect in it (due to airline time change on a flight) with no luck - outsourced to India, no kidding!
    I'm never using Travelocity again, and will have to cancel and redo this entire trip.
    Biggest pain in the butt with travel in a very long time.
    How disappointing for all of us and for Travelocity since they will just go under.
    No Americans want to have to hassle so much for things are really so simple. People in India are persistent, but completely unable to help.

    Unhappy 7/29/10 9:41AM

  • Thrifty car rental confirmation# f78h57
    Having booked airline tickets (jet blue) and car rental (thrifty) thru Travelocity for July 21st, we arrived in Hyannis eager to pick up our rented care from Thrifty. We were pickup by a Thrifty employee in a Kia Forte, and driven to Hyannis Thrifty office. I filled out the paperwork, and asked for the keys, the employee told me the keys were already in my Kia Forte. I told the employee that I believed I had rented a bigger car, and showed him my confirmation number, and partially downloaded printout. He informed me that for that amount of money I could not have rented a bigger car.
    On the evening of the 21st I check the e-mail confirmation from Travelocity ,which showed I had rented a standard vehicle (Dodge Avenger or similar).I then checked Travelocity’s Thrifty car information against Thrifty’s on web site, and found out they weren’t the same. I then called Travelocity’s customer care to see if they could help. I talked for about 1 hour with an employee who was very hard to communicate with, and had no concept what a Kia Forte was, ( he asked me to spell KIA).He asked me to hold while he called Thrifty, after 3-4 minutes he came back on the line, and told me if I wanted a upgrade car I would get one at no increase in cost .I thanked him, and said I would go tomorrow for the upgrade.
    On the 22nd about 11a.m.we arrived at Thrifty. I explained the story to a different person who told me that Travelocity had probably contacted corporate. He said he would help us, he just didn’t have a larger car available, but if I could come back tomorrow he would have something for us. I thanked him and said I’d be back about the same time tomorrow.
    July 23 2010…We arrived at Thrifty Hyannis offices about 10-10:30.I went inside and was met by the same employee I had rented the car from on the 21st.I again explained the story, and his response was, that’s what Travelocity says, and are you going to pay a cost upgrade. He then told me he had a Honda Civic I could have. I agreed, but then saw the two cars side by side, and was told I’d have to take the car next door to get a state inspection sticker….
    I pretty much told him to shove the car, that he was a jerk, and asked if they have all their customers take their cars to inspection stations. I told him I’d pay for the 2 days, but I’m going to rent somewhere else...
    I payed the bill of $88, and we walked away…..We( my wife and her flip-flops) walked down the road, crossed a 4 lane highway, cut thru T.J.Max parking lot, walked down the another road cutting thru more driveways, crossed another 4 lane highway, and finally arrived at Enterprise Car rental.
    They had a Dodge Avenger( standard size) which is really a lot bigger than the ( standard size) KIA or HONDA.

    Anonymous 7/25/10 6:07PM
  • This is the WORST travel website I have ever used!!!!! I will NEVER use Travelocity again! Their customer service and booking personnel are rude, abrupt, and can barely understand what you're saying. I felt so frustrated at the process of rebooking my flight that I almost wanted to forego the money just to not have to deal with these people anymore. I would rather have spent a little more using Priceline or any other company than Travelocity. I will NEVER use this company again!!!

    Anonymous 7/21/10 8:50PM
  • All customer service is outsourced to India....the folks there are poorly trained by Travelocity to provide the correct answers to questions being asked of them. From now on, I will book directly with the Airlines and never use an online travel service again....Expedia, Travelocity, Priceline,etc all outsource.......

    Very dissatisfied
    Mike

    Anonymous 7/20/10 12:39PM
  • Customer service is horrible, their guarantee is a hoax, their system is always down and cannot get difference

    taro 7/14/10 5:11PM
  • When I stayed at a hotel that Travelocity booked for me, I was charged by Travelocity and by the hotel. I was on hold for 15 minutes with Travelocity, just to hear that they couldn't do anything for me and I would have to talk to the hotel. The hotel took care of it for me, but I found out if I had not even used Travelocity in the first place, I would have received a cheaper rate. There was a 10% difference between the rate given on travelocity and by the hotel. The hotel couldn't help me, since Travelocity had already charged me.

    Anonymous 7/13/10 9:40AM
  • Yeah they are pretty much a pain, but I got what I needed done. They are typically courteous but most of them have no power to do anything to help, plus their is a language barrier. Most people that I've talked to are from India.

    Anonymous 7/13/10 7:35AM
  • Travelocity GAVE MY CHARGE CARD INFORMATION, including number to SAVINGSACES; they, SavingsAces then withrew monies from my checking account (as my debit card is treated as a charge card)...Exactly $19.99 taken from my account...whatever you do make sure you do not check off receiving subscriptions. That is what they told me - I checked off subscription so now they have the right to take monies out of my checking account.

    Nancy 7/7/10 9:02AM
  • I am beyond frustrated with Travelocity. While I don't have too much trouble understanding their outsourced reps and they are always polite, they never solve the problem! I booked a trip through Travelocity several months ago which included vouchers for park tickets and transportation that I needed to print through their website. However, the website "can't find my trip". I have called at least 5 times, sent at least 6 e-mails and they keep apologizing and offering some solution...but not one that will work! Seriously, how hard is it to fix a glitch in their website?! How hard is it to get the vouchers to me?! I will never use Travelocity again. I have used Orbitz several times in the past and have never had an issue. Travelocity is horrible!!!

    amy4444 6/28/10 10:08AM
  • I bought Travel Protection through Travelocity and it showed the transaction on the confirmation page that I printed out, but when I called to cancel my trip ( due to family illness) Travelocity said SO SORRY but a tech error on their part, VOIDED our insurance. I am out $3,000.00 at this time and asked to WAIT UP to 90 days to see if Delta will refund my ticket.

    jsparks53 6/28/10 8:05AM
  • Really is it that cheap to outsource to India?... talked to three people with very poor English. nobody could give me a United States number to call.

    my problem is that i used there Hotel Secret Price thingy. i clicked on a three star and it ended up giving me a two star in a whole other city. they were unwilling to help me with the problem, luckily Visa will.

    cadbry 6/23/10 10:40AM
  • Called to speak to customer service agent. Impatient representative. Very hard to understand. Poor customer service skills. Blargh!!!!

    Anonymous 6/23/10 8:59AM
  • I will never ever use Travelocity again. I had to reschedule my trip due to ending up admitted in the hospital. They charged me all sorts of fees and then when I got to the Hotel-they didn't even have my reservation b/c Travelocity sent them the wrong information. I spent one entire day of my vacation on the phone with them, and they never even helped me. The hotel set me up with a room w/o a reservation for the day and this was only resolved the next day. Lets just say my vacation got off to a horrible start.

    I also spent over 6 hours on the phone trying to reschedule the trip and well it was never fully fixed until the second day of my vacation.

    pissedattravelocity 6/22/10 4:41AM
  • I recently booked a flight for my fiance who, as well as myself, server in the U.S. military. She took several days of leave, over the 4th of July weekend, to go home and visit her family. I don't mean to play the military card, but it's no secret that we don't make a great deal of money and also don't get a whole lot of time off. I reserved the flight for her with my credit card. The flight was booked over the phone with an agent. Some how he reserved the return flight for the same day of the following month. I called the following day to change the flight and spoke with several representatives. I was transfered numerous times with zero result. I was also disconnected at least 4 times. The final rep. stated that he would call me back in about a half an hour. I waited 2.5 hours with no call. When I called back, I was put through the same routine, taking about 20 minutes to finally speak with a supervisor. She explained to me that because the flight was already confirmed, it would cost me $300 to change the flight to the date it was originally set for. I explained to her that the flight we needed was almost $100 less for a one way ticket. After I declined her offers and attempts to take more of my money. I tried explaining that I didn't feel as though I was at fault, and therefore, shouldn't be responsible for the payment. At that point she became rather rude with me and I decided to call the airline myself. The airline's charges with significantly less than that of Travelocity. I was told that the charges were that of the airline. Not Travelocity. The airline gave me a much lesser price than Travelocity and well, the numbers just didn't add up. This time I was able to fix my own problem. And I wasn't looking for any handouts. But, I feel as though I have been cheated by Travelocity. I also feel that i received very poor service from them. I will never use them again. Nor, will I refer them to anyone unless i receive compensation for the money i wasted on something as simple as changing a flight.

    Anonymous 6/18/10 2:28AM
  • Absolutely disgusting.
    They are impossible to contact outside the US.
    I will never use them again.

    Don't do it!!!

    jeffers 6/17/10 6:37AM
  • The people that answer the phones do not even understand English!!!! I have to spell my name EACH time I call. They NEVER call back, they say they will take care of the problem & send an e-mail confirmation but NEVER DO!!!! I have reached the top of the food chain in India, or where ever the call center is located, & have gotten NO WHERE!!! I am trying to contact the head office but I guess it can only be reached by snail mail. There is no American phone number or e-mail address. Run, do not walk, away from Travelocity. I will walk before I book ANYTHING thru Travelocity again.

    GASRAT69 6/10/10 5:41PM
  • Also having problems getting a problem solved because no one answers the phone. Hour+ on hold, this is deplorable. There are plenty of people looking for jobs who would be glad to answer the phone. Once before when I had to resolve a problem, I actually did reach someone, but they were less than helpful

    Traveling Minister 6/9/10 1:18PM
  • Travelocity charged my credit card for a trip and cancelled the reservation. After a very frustrating conversation in India who didn't understand my problem because it wasn't a part of her script, I followed here instructions and made another reservation. They charged my credit card for the second trip and then canceled my reservation. I now had two charges on my card which was then over it's credit limit. After a 40 minute session of being on hold with India, they finally reversed the charges. The agents in India don't listen to the problem.
    Instead they immediately try to classify the call to one of their scripts. I will never use Travelocity again and resent them shipping American jobs overseas to incompetents who do not speak English very well.

    boycotttravelocity 6/9/10 6:50AM
  • I have never written a review before. But my experience with Travelocity was soo bad, that I had to come on here to vent. I've never dealt with such terrible customer service. I felt very comfortable when booking my reservation when they verbally guaranteed me that they would match any lower price that i found on another website up until the day of the trip. Two days later, I found the exact same package (same flight & hotel combo) for $700 cheaper, but they would not honor their promise. Then when i tried to cancel my reservation, they have kept me on hold for well over an hour, and i am currently sitting here on hold listening to some terrible elevator music about to blow my brains out.

    I seriously must have spoken to 10 different customer service reps and It sounded like each one of them was on their first day of the job.

    Anonymous 5/26/10 8:10PM
  • I am spening an absolute week of torture trying to contact Travelocity. I have e mailed daily for the last six days with no response and have spent at leat three hours today trying to contact them by phone. I have called their customer help line 5 times today and each time have waited for in excess of 30 minutes to reach a live person at one of their call centres. These calls are charged at premium rate and are managed from I think India. Each person I have talked to has not been able to help me: all I get is platitiudes, i.e We are trying to help, but do not have any usefull information. This is truly the worst custmer service I have ever experienced and I would strongly advise any potential customer to think again before using Travelocity.

    Anonymous 5/20/10 12:29PM
  • Having reviewed the website, I will never use this company again. I had all the same issues described from former disgruntled users. I wish I had read these before I used them. Their offices are in Dehli or similar city in India. Unbelievable 6 hour nightmare on the phone with no solution.

    P/O'd 5/17/10 1:36PM
  • Travelocity does NOT check out hotels and we got a dump at Days Inn Winston-Salem, Hanes. Will NEVER use Travelocity again!

    Anonymous 5/14/10 6:46PM
  • Travelocity is the worst reservation system ever. I am currently on hold with them trying to straighten out the second trip they screwed up for me. They have transferred me from one bad elevator music hold system to the next. Please spread the word to use anybody else!

    Anonymous 5/4/10 7:46PM
  • I booked a trip, then had to change return flight. The canceled the entire trip and booked a one-way return and charged $800. Tried to get it fixed and was put on hold for two hours with 4 different "supervisors" telling me to please hold. This is worse than bad.

    Anonymous 5/1/10 5:39PM
  • The most disgusting sevice ever!!!
    Voltures!!! Trash.
    Waste of life calling a bunch of idiots taht have no tact with customers

    sanabriarose@aol.com 5/1/10 10:38AM
  • Super saver hotel is a joke. I booked a 4-star in SLC only to find that the hotel was officially a 3 star, but in reality only a 2 star. We did not stay at the hotel. It was a horrible hotel. Travelocity promised a refund and even sent us an email confirmation, after two hours on the phone, but after 30 days they said they refected the refund. The saga continues. Do not use Travelocity!

    Anonymous 4/29/10 6:55AM
  • Unbelievable. Been on hold for over an hour. My father died and we are to fly out tomorrow and cant get hold of anyone. Way to much. This company really needs to get its self together

    Disgrunteled 4/28/10 4:33PM
  • Not happy at all! I made reservations for one night, and admittedly, it was a non-refundable reservation. However, when my son broke his ankle two days before we were to leave for his out of state hockey tryout, I thought I'd try to cancel the reservation and get my money back. I was elated when the first representative told me that he would be able to get me a refund, and that it would be credited to my account within a few days. Over the next 10 days, I received three separate emails telling me that my refund request would be processed by the finance department on a separate day--each time the date was different. Finally, after not receiving my refund and getting yet another "your refund request will be processed by..." letter, I decided to call to see what was going on. I still am not sure because the man with whom I spoke had a serious problem speaking English. After spending nearly an entire hour on the phone, most of it on hold, I understood him to say that the refund would take 14 BUSINESS days. It's been 14 business days now, and still no refund. I contacted them a total of three times, spent a massive amount of time on hold being forced to listen to the worst possible hold music in world history for most of that time, and had serious difficulty understanding the "customer service" agent. It was only $146 (less than others on this site have lost), but still... After telling everyone how great Travelocity was after my initial experience, I have done a complete 180. I travel at least 10-12 times a year for hockey, and will never use travelocity again. Expedia has always been better for us, and I should have used it again.

    schusma28 4/28/10 2:38PM
  • I will never use Travelocity again. Recently returned from a trip to New Orleans that ended up costing me double what it should have. I had purchased the trip protection plan but that is a rip off even though it was due to a medical condition that my plans had to be changed. Each operator gave me a different answer and quoted a different cost to make the changes and never even bothered to make a change in the airline reservations. I had to go directly through the airline the day before to get on the plane that I needed. Never use this company as you are better off going through the airlines and hotels directly!

    patorlow 4/26/10 12:02PM
  • This company is a nightmare to deal with, they contract out of the United States and so if you have a problem with reservations or trip changes, the first words out of their mouth is that "they are sorry but they can not help you with the issue" not to mention that the language barrier compounds to the issue at hand. It's like pouring gasoline on an inferno, you will be frustrated beyond your imagination. "My issue" as it was eliquently put to me can't be corrected without me having to pay almost $400.00 more, I needed to change my return flight from May 19th to May 20th, I had purchased the insurance which should have covered me but because my reasons for the change did not fall within THEIR guidlines, I would have to pay additional monies and that was just for the flight, we didn't even get to what is was going to cost me for an additional night at my hotel and car rental. It's BUYER BEWARE when dealing with Travelocity, at one point or another, you will lose your money, you will lose your patience and most of all, you will lose plenty of precious time dealing with knuckleheads who don't care. I was transferred 5 times before I finally gave them a piece of my mind, the last rep I dealt with was not empathetic what so ever, they got me on this trip but NEVER AGAIN.

    Trod007 4/25/10 12:21PM
  • Absolutely unbeleivable bad experience. I have now called them 4 times just to get a an Itemized receipt broken out by day what the charge would be. Need this for a business expense. Company will not accept non itemized receipts.

    I still havent gotten the receipt from them. I was promised not one not two not even three times that it would be sent to me in 48 hours, Then it was 24 hours, Finally someone said I will get that to you in 4 hours. Well I got a receipt... Yah except it was the wrong amount.. Didnt match what they charged my credit card.. Nor was it broken out by day. This is absolutely the worst experience I have had with any company.

    Greg 4/22/10 1:43AM
  • Made a hotel reservation through Travelocity 3 days before arrival date. Called hotel a couple of hours before arriving but told Travelocity never faxed reservation to hotel. After calling Travelocity several times and put on hold for a couple of hours the representatives finally found another hotel but this was only possible after insisting to them to solve our issue right away since reservation had been made days before. Customer service center calls are answered in another country and we had a very hard time understanding what they said. Very unpleasant experience, first and last time we use Travelocity. Very poor customer service.

    Anonymous 4/20/10 7:22PM
  • horrible...horrible experience..........

    need to amend a booking...been on hold for 3 hrs.........ad then when i finally get thru' the stupid person at the other end puts me on hold for another hour and then the phone gets cut.......so not only have i lost time.......but also money as i was calling from london

    Nita 4/20/10 3:25AM
  • they do not listen, they just repeat the same thing over. They cut you off.

    unbelievably negative experience!

    Anonymous 4/16/10 3:52PM
  • Ok so here I am planning a destination wedding for my fiance and I. And I was apparently stupid to book it through Travelocity. I booked my flight and an hour later received my iternary and it was wrong so i called, spent three hours on the phone on hold for most of it. Then I got someone who could not speak english. Now i am not prejustice but seriously if you are going to work for a company that deals with alot of people daily then please be able to speak the language of the person you are speaking with clearly!!! I couldn't understand what the rep was saying and when i asked her to get a supervisor for me she just continued to say that she was helping me as best as she could. So now that my intinerary has changed three times in the past month I am scared to even show up to the airport in fear that I dont really have tickets.. I will NEVER use this company again. And I wish there was someone that I could call and complain to and actually get some reassurance that my plans will be ok. But apparently no one really runs this company.. I really hope that they are out of business soon.

    nessaheick 4/6/10 7:31PM
  • As previously stated by other reporters, the seats I reserved on American flights through Travelocity were not sent on to the airline, and my family including small children ended up flighing stand - by! Even though I booked the tickets and got reserved seats on my confirmation in November 2009 for a trip in March 2010 because we have small children, we had to arrive at the airport in both directions much earlier than necessary to ensure we sat together.
    For a 10 day European vacation for 4 of us we only saved a couple of hundred dollars over the cost of flights and hotel.
    IT IS NOT WORTH THE HASSLE, DON'T FALL FOR IT!!

    Anonymous 3/27/10 10:03AM
  • DO NOT USE TRAVELOCITY!

    My family and I have traveled to Europe yearly since 2002. We have used various agencies to book our travel, but our 2010 trip was the first through Travelocity. It was a HORRIBLE experience!

    First issue was that I was presented with a seat map to select our seats (there were 5 in our party). The seats did not show on the final itenerary so I called and was told that seat assignments would not be available until 24 hours before the flight. This was new as NO OTHER of our previous European flights were like that. On Expedia, Orbitz or Delta, I was able to confirm seats at the time of booking.

    When I called 24 hours before our flight, I was told then that we would have to go to the airport to reserve our seats. When I asked about my previous calls, the agent could not find them until I pushed to talk to a supervisor and then he "suddenly" found them. I was on hold over 90 minutes and would not be transferred to a supervisor. I finally gave up - both on the call and on Travelocity. NEVER AGAIN!

    TravelIrv 3/14/10 2:51PM
  • Don't use travelocity! They refuse to fix their own clerical errors and demand you buy a new ticket! If you call to complain, they just put you on hold. I left my phone off hook for 8 hours and it remained on hold!

    Al 3/8/10 9:58AM
  • I would like anyone considering to use Travelocity to book a flight or anything to go else where. I called directly to talk to a rep so that there would be no mistakes for my vacation. I was WRONG!!!!! after being on the phone for 3 hours the flight that I thought I had scheduled and PAID for was not there. Looking at my statement I found that I had been charged for 3 different flights for the same day all leaving at different times from different airports. When I called to speak to someone again about the charges I was told that I did not have a reservation booked with them. I had a email in my had with my comformation number the electronic flight number every thing the woman told me that I did not have a flight with them and she doesnt know what those charges were for. REALLY your agent booked my flight or so I thought. I guess when they tell you that your going to fly out this day at this time and give them your credit card number thats not a guarentee. I sure thought it was. When I was talking to the woman about the fact that I had talked to someone who assisted me with my flight she asked me why I didnt just go online to book my flight. So sorry to bother you. So my trip I thought I was paying 600 dollars for some how turned into 2500 and no one there knows why that is. I found out later that my flight was booked through a different company. Thats why Travelocity did not show a record of my flight reservation. I wish some one could explain that to me I call this company to book my flight and they go through a different company and know one tells me that. Now I am in the web of going through 2 companies to find out if I was double if not triple booked on flights. On top of that Travelocity charged me 30 twice and know one there can explain that to me either. 24-48 hours my account should be credited my sixty dollars back. I didnt even use them for my reservation I thought I was but they went through a different company I guess thats a need to know bases and I am just the customer with the money and I dont need to know that they are using someone else to book my trip but charge me 60 dollars because. Save your self the heart ache and go some where else. ANYWHERE else they are scammers.

    KayteeBugg 3/5/10 9:53PM
  • DO NOT USE TRAVELOCITY IF YOU WANT TO GO ANYWHERE - TERRIBLE - FLIGHT SCHEDULE CHANGES ARE YOUR RESPONSIBILITY - THEY ARE NOT HELPFUL AND THEY DO NOT TAKE NOTES THAT MATCH THE CONVERSATION YOU HAVE WITH THEM -

    Anonymous 3/3/10 11:00AM
  • We had a flight cancellation due to an issue with the plane so that much is United's fault. I called travelocity to get rebooked and ended up on hold for a loooong time. Once I got through, I couldn't understand the person I was speaking with and was then again put on hold again only to be shoved off to the airline. They didn't do a damn thing. Why do they have that clause on the statement that you have to call them before making changes? I could have called the airline directly myself. So we spent 12 hours in an airport and it took 26 hours to get from the west coast to the east coast... and they couldn't even get me to the state I live in. I had to drive 3.5 hours home from Boston. That wasn't much of a deal.

    karen marie 2/24/10 10:33AM
  • It is clear that travelocity has contracted for its customer service with a country outside of the U.S. I struggle with this, not because I do not appreciate the rich diversity of other cultures, but because I have concerns about how this has taken jobs from people in my area of the U.S. This is also related to my complaints about their customer service.

    I had error in my flight booking that I did not discover until about a week after I booked the trip. The error was that instead of returning on 3/7, I would be returning on 4/7. I reviewed the flight arrival and departure dates, and somehow missed that the month was wrong, or, they somehow changed it after I entered it correctly. An understandable error. I didn't notice the error in my confirmation - my admin assistant actually found it when she was processing the travel reimbursement application. I don't think it was my fault that my return flight was scheduled one month later than the actual day on which I wanted to return - however, it may have been my fault.

    I've called 5 times, twice to agents, once to someone who could rebook my flight (I had to go through an agent), and once to a supervisor (I had to go through an agent). I'm still waiting for a call from a supervisor to tell me whether I was the one who made the mistake or if they made the mistake on their end.

    It was difficult to understand the representatives as I had the following annoyances: 1) Understanding the representative. They have accents that made it hard to understand who was charging me what fee and how much those fees would be if charged. 2) The scripts. They always started out on their script by saying, "If you told us within 24 hours we could have done something." If I'd realized my mistake right away, I would have - but I didn't. I tried to tell them I'd heard this when I called before they told me, but they would follow the script anyway. 3) They never deviated from the script to show me that they cared about me as a person. 4) I would have felt a lot better if they had said something like, lets see what I can do to help you. 5) If it was my fault, I know I have to pay for my mistake, but I would think that travelocity could go through its system to find me something better than "the difference in the cost of the flight (quoted as $700) and a rescheduling fee ($150)"

    I asked if they could hurry things along in their checking the "technology footprint" as my departure date is next week and my options for getting home on time get more expensive by the minute. I was told there was no "phone point of contact" - that they send e-mails, the e-mails are taken in the order that they are received. I was also told there was no one I could talk to on the phone with besides the supervisor.

    I don't know how this is going to work out - I'm sure it is not going to be good for me. I am going to speak with the airlines to see if they might be more flexible.

    mommawhoisdisappointed 2/24/10 10:32AM
  • I had booked airline tickets to fly from Indianapolis to Norfolk, VA and return. Although my return dates were flexible, I absolutely had to be in Norfolk by 9:00 AM on Saturday, Feb. 13, 2010. So, I booked for the day prior to allow myself extra time for weather delays, etc.

    And, as luck would have it, weather did cause severe delays and cancellations all weekend long. My flight connection in Newark, NJ was going to be missed, so I called Travelocity and explained the situation. They said to "work it out with the airline"; so, I did. Next the whole flight got canceled, so again I called Travelocity and was told, "work it out with the airline"; so, I did. Continental put me on a US Air flight going to another nearby city (Greenville, NC).

    Later that evening, that flight was canceled, too and it was announced that no other bookings would be issued until the following day. I was also told that the earliest time I would get to Norfolk, or Greenville, would be after 9:30 AM the following morning, which was too late for my appointment. So, I called Travelocity to get my money refunded to me only to find they had already canceled my reservation and confirmation number.

    Travelocity said they were not responsible for weather delays and cancellations and that all ticket sales are non-refundable. I reminded them that that stipulation was only valid if I canceled my own reservation, which I did not do. Then, they told me it was the airline's issue and I would have to get my refund from them. I tried that, but Continental said I purchased the ticket from Travelocity, so the refund was their burden.

    I called Travelocity back and they again, told me to work out any refund with the airline. So, I asked them to re-book me on a another flight, then. Their response was that because my reservation had been canceled, I would have to pay a new booking fee, which would amount to almost $1500, even though THEY were the ones who canceled my reservation, unbeknownst to me!

    awilber625 2/24/10 9:09AM
  • Never in all my life have I been sooo mad at any company. Prior to my experience of the last few days I thought Travelocity was great. The web site is good and easy to use. That was until I had to make a small change in my itinerary for one of my employees and got put on hold (to India) for hours. They kelp coming back on the phone and I would have to explain the whole thing again and again, then they would put me on hold for 45 minutes. I cant get off the phone because I have to make this change. After over two and a half hours...yes thats right...two and a half hours the said it was all set. So....the next day I went to check my Travelocity itinerary only to find out they cancelled the wrong guys flight. I called again to make a simple change of name...this was their fault. Guess what...two more hours plus some. They said it was all taken care of until the next day I look on the list and now the flight doesnt even show up at all! AARRGGGGG!! One more call, I get through to a person within five minutes. I tell the Indian girl that I had previously been placed on hold for hours. She appologizes and then...puts me on hold. I look at the clock and wait for 34 minutes then I think..."I will just call back again so I grab another phone and call and get right through to a guy. I tell him in plain slow, consise english not to put me on hold for any reason...he complies and a half an hour or so later my issue is resolved. ANY ONE WOULD BE NUTS TO EVEN TRY TRAVELOCITY IF YOU VALUE YOUR TIME AT ALL. They took six hours out of my life that I can never get back...all to make one small change.

    t james 2/19/10 6:11PM
  • after going through hell trying to rebook a package and the hr long waits with travelocity.. i finally booked a vacation! no thanks to travelocity! after demanding service or i'd complain to their head office (as if i can find any contact information to even made a complaint) now they cant find my package.. i leave in a week i haven't received my confirmation email...( i had booked the week before) so called agents are giving me attitude b/c i dared to be annoyed!
    i will never book with travelocity again! DONT EVER BOOK WITH TRAVELOCITY! THEY MAKE LIFE DIFFICULT NOT ANY EASIER...

    sm 2/16/10 8:29AM
  • I booked a hasty flight with Travelolocity , on arriving at my destiny realizing that I booked the wrong date tried to change it the agent was not very understanding. The rep for travelocity wanted to change a change fee of $500. Then the rep stated I can rebook for $900.00 that was crazy, I only paid $340 for round trip to Detroit. I contacted the airline they were must more understanding.

    Anonymous 2/11/10 5:06PM
  • Rented a PayLess car thru Trvelocity. The weekly rate of the car was accurate, but the estimate for taxes and fees was $45.92 and they ended up costing me $88.61. I was on hold for about an hour when I finally got to talk to someone. She was in the process of talking to her manager when the call was disconnected.

    jfprior 2/10/10 5:22PM
  • OMG.

    I've been on hold for an hour. The first time I called, I was connected with an operator in less than 5 minutes. My first problem was that I assumed too much. I assumed that the bookings calendar would automatically be set to the present month, so I booked my ticket, and when I went to confirm it in my e-mail, I was totally, shocked out of my life almost, to see that it was booked for the next month! So I called and the nice operator lady (I'm guessing she was from India?) confirmed that I would get a full refund with no cancellation fee with in 5-6 business days. So hopefully it goes the way she said, cause I can't afford to lose $769.90 over a slight mistake of the eyes. So now, I called back, because "supposedly" travelocity can't book tickets including infants under 2 years of age, and that you're suppose to call after making the booking to book the infant. So after I switched the dates and made sure it was all correct, I am now on hold, to add the infant to the ticket, and have been waiting for now over an hour. This is just so crazy to me! I can't believe the first time I had an awesome operator who thank goodness helped me out, but now it's like they're all sleeping on the job!

    randumb 2/10/10 7:12AM
  • I tried to book through website. Didn't make my reservation but charged me for than 300 twice. Then said would release charges, only to see them reappear 3 bus days later. Don't bother, i've waited over an hour on hole trying to get someone to understand plain English.

    Sb 2/9/10 5:05PM
  • Maybe the worst customer service (via phone)
    I have experienced.

    Tried several times to contact succeeded only once Placed on hold for up to 90 minutes. No system for telling you where you are in the que.

    When they finally answered it was as if I was interrupting them.

    God help anyone who may have to contact these folks in an emergency.

    jocko 2/4/10 9:40PM
  • This sort of customer service is exactly why we need a consumer protection agency. This sort of treatment should not be allowed. I just have a simple question regarding my itinerary and I've already been on hold for 35 minutes. Pathetic.

    snolan6970 2/2/10 8:45AM
  • First time booking a flight through Travelocity and I just found out that the customer service is just terrible. You can spend hours on call for just simple issues.

    Avoid this company, use Expedia or others instead.

    Anonymous 1/31/10 8:56AM
  • Worst customer service known to man and the trip insurance that they offer seems to be a "bait and switch" plan as it does not seem to cover anything. I would never again book a trip using this company. As has been noted in previous commnets all of their customer service reps are located in India and they seem either unwilling or unable to help you when a problem comes up that is not on their flow charted "answer/response" sheet....

    David H 1/26/10 12:13PM
  • I purchased a ticket and $200,000 medical, eval and repatriation insurance together, as the trip was not possible without insurance per the tour company I was joining in Cairo.

    The insurance confirmation did not come as promised, so I called and spoke with Tina at Travelocity on 1/21. I carefully explained several times that without the medical, evacuation and repatriation insurance, the airfare was not usable. They were purchased as a package on the website and had to be confirmed as a package or canceled. She was very secretive, so at one point, I asked what the big secret was that I could not know what the booking number or insurance details were. Eventually, she gave me a reference number and said she would be sending the coverage confirmation and details by email. I waited another 4 days and am now told there is no insurance and I can not cancel the airline portion of the trip. The VISA company was able to cancel the THREE insurance charges for the ONE insurance police purchase that does not exist (according to the insurance company). The original insurance charge was already canceled. If Travelocity was legit, why sell non-existent policies, then charge three or four times for them? There are more honorable ways to make money. Rene, supervisor in India, has just advised me that if I did not have proof of conversation with Tina, it didn't happen. You must record all Travelocity conversations for your protection. I would suggest going elsewhere, read other comments regarding their "poor" service.

    Shameonthem 1/25/10 4:28PM
  • Tonight, I booked a flight and hotel. I attempted to contact Travelocity to adjust the departure time. I first attempted to use their online feature. It was a dead link.

    I then tried to call them. I was on hold for 30 minutes the first time before I had to do something else. The second time 55 minutes, PRIOR to finding that any change to my reservation whatsoever was a $300 fee. BTW, their email "contact us" is setup to have a field state you have not completed the form correctly when all forms are complete. THANKS Travelocity - Great job. I sure hope the Amazing Race drops you. I couldn't rate the remaining items below, because I never was able to find anyone.

    pscary1 1/13/10 10:25PM
  • Long story but NEVER using them again - LESSON LEARNED. Do NOT trust their Best Price Guarantee - I sent them screen shots and iternari/TRIp ID # of those who booked the exact same flights after me and was still refused a refund.

    Anonymous 1/8/10 12:27PM
  • Those booking "Last Minute Packages" would be well served to know that if the AGENT makes a mistake and enters your name and information incorrectly you will NOT get a refund.

    You will only be offered a refund. Full story:

    http://www.futuregringo.com/index.php/2009/12/30/travelocity-last-minute-packages/

    James Van Dellen 12/30/09 1:43PM
  • Do not use Travelocity I got over charged by Travelocity for 120$. The charge was for an error in my flights. The told me that I was going to have a surcharge of 247$ but I got 367$ instead. All the documents (e-mails) after my changes made are for 247$ surcharge, but Travelocity now says that the 120$ fee that is more is their fee. But it does not figure on any papers that they sent me.

    They say that they will satisfy you when you use their services, but after the use ...

    DO NOT BOOK ANY FLIGHTS WITH TRAVELOCITY.

    Anonymous 12/29/09 4:27PM
  • Worst customer service ever. Could hardly understand the supervisor as all calls are out of India.

    Anonymous 12/18/09 5:02PM
  • BAD BAD BAD BAD is all that I can that I can NEVER AGAIN will I book any type of TRIP with them the air line changed my flight to a departure time that wont work for me, on the 22nd they promised to get me an answer in three days well 8 days later they never called me back so I started calling them what a JOKE to say the least now its two to three billing cycles to refund my money that SUCKS

    Robert D 11/30/09 2:17PM
  • when i changed my air tickets i was not told there would be a 70% penalty when i went to rebook the tickets. if i had been told that i would not have canceled them. it took almost a month to get them to agree to listen to the tape of the conversation, then they said they didnt have the tape. i have talked to 8 people including managers, they all sound like indian robots who read their computer screen and say you were told about the penalty. the worst customer service from a big company i have ever seen

    by666 11/12/09 6:24AM
  • I don't understand the policy plan that Travelocity has. It doesn't make any sense to the customer. You called with an issue and all they do is transfered you to another rep, which send you to another rep. They told to called the Insurance Provider and he said that I need to speak with the travel agent. I am very disappointed with the services. Nobody gives you a stright answer. I

    Anonymous 11/10/09 11:03AM
  • This is the third time I have tried to get this mattter corrected. The first two times I tried I was connected to service representatives who's english was not understandable. This last time I finally hung up after waiting for 20 minutes for someone to answer the call. I book a round trip flight to Anchorage around the first of October. I got sick on the 13th and had to cut my trip short to seek medical treatment for Dysentary. I tried to change flights with a travelocity representative twice the evening of the 14th and had no success. Their comprehension of the english language was either severely limited or they were trained to be conveniently obscure in their handling of my problem. I have used travelocity in the past with few or no problems. But the indifference of their handling of my problem will make me avoid using their service in the future if this is not handled to my satisfaction. My frustration in dealing with Travelocity drove me to book a return flight on NWA at a cost of $909.70. If their is anyone out their from travelocity that actually reveiws these complaints I would certainly appreciate the refund on the return flight or even better if they would cover the cost of my NWA flight. Bob Lansing

    Bob Lansing 11/2/09 9:40AM
  • I have now been on the phne for 39 minutes trying to figure out the procedures if any of how to cancel, move, or credit a flight due to flu like symptoms, possibly H1N1, and I cant get any answers. What a shame. I'm exhausted, tired, chilled, achy, all I want to do is go to bed, but I don't want the Department of Defense to have to suck up the cost of this ticket.

    josephcellini 10/27/09 6:51PM
  • I will never use this company again. Write, call, email, do whatever you want - all you are going to get is transferred to a call center in India where they will read a script to you.

    RippedOff 10/26/09 2:39PM
  • We purchased 2 airfare tickets from Travelocity with Airtran and our flight was posponed for 3 hours and then another 1:30 because of huricane Bill. After almost 5 hours of waiting the Airtran agent accepted our cancelation and gave us s refund receipt for 458.50. The problem is that we paid Travelocity with Amex and it's been 2 months and they are still telling us that the maoney are being processed. We spoke with Travelocity Customer Service for about 5 hours (total time) during this 2 months and their service is the worst I ever encountered. They barely speak and understend English. We filed a claim with Amex and a complaint with Better Business Bureau and I consider taking action on Twitter and youtube. This kind of service is unaceptebale in US

    FLAVIUS 10/23/09 6:57PM
  • Will never use TRAVELOCITY. They are interested only our $$ but NOT in providing CUSTOMER SERVICE. Was on hold for more than 1 hour.

    Mark 10/6/09 5:09AM
  • I will never use Travelocity again.
    Booked an airline ticket several weeks before I was to go.
    The airline Northwest and travelocity advertised lower fares using the same flight numbers.
    I called Travelocity and they would do nothing.

    djmagid 10/5/09 1:52PM
  • NEVER USE TRAVELOCITY!!!!! THEY CLAIM THEY WILL HELP YOU AND WHAT A SCAM THAT IS!! I BOOKED THE WRONG HOTEL BY MISTAKE AND AM NOW LOCKED IN AT A DIRTY,DISCUSTING HOTEL AND MY RESERVATION IS 4 MONTHS AWAY!!!! NEVER AGAIN WILL I USE SUCH A LOUSY COMPANY THAT DOESN'T CARE ABOUT CUSTOMER SERVICE AND TO BOOT, THEY DON'T SPEAK ENGLISH!!!!!!!

    UNSATISFIED!!! 10/1/09 8:56AM
  • I will never use Travelocity again! They say they back up/ guarantee but in reality they just blame the airline and charge double for changes! Do NOT use they do not help you but say repeatedly..."it's the airline not us". What is the point of using them if they offer no protection?'

    Anonymous 9/23/09 7:37PM
  • I made the mistake of trying to rent a car through Travelocity. I made the reservation and at the end of the process, I was instructed to click on "$20 Cash Rebate". I did so and found that the web site I was directed to was "down". I called Travelocity Customer Service and told them. When the agent couldn't help me, I asked for the supervisor. THAT IS WHEN THE LINE WENT DEAD. I called again and was told that the rebate was not through Travocity, but through another company and I was to call them. SAVE TIME, AGGREVATION, AND BOOK CARS DIRECT.....This was a time waste miserable experience.

    Anonymous 9/11/09 11:41AM
  • I booked a trip thru Sam' Club to Disney World--first big mistake--offered a package deal--wrong??? Flight and rooms were thru Travelocity-worst rooms at the resort--worst seats on the plane-also Sam's Club doesn't tell you there is a seperate charge in the package for the airline tixs. Never again--never again for Disney--all of it is a RIP! Thousands of dollars wasted!!!

    Anonymous 8/15/09 3:25PM
  • They have simply raised the bar for poor service. I followed the instructions given in their email after I made my trip plans and paid for them. There was a problem during the trip and I was told that I should have ignored their instructions and I should contac the individual carrier directly myself. They simply refused to help me.

    Anonymous 8/9/09 7:30PM
  • This was the worst experience that I have ever had booking flights. Twice I tried to book them online and after my information was entered, it would say that an error had occurred. I had to call twice to verify that my credit card had not been charged, however that is to be seen. The third time, I called, I had no idea what the operator was saying on the other end, I had to hang up and call back a fourth time. This girl was somewhat better at her English, but still very difficult to understand. She charged me an additional $75 to key the info into the computer. She then came up with a price almost $300.00 more than their website quoted. She argued with me for fifteen minutes that the price was correct. After I refused to back down, then she came up with the price that I told her it should have been. This ordeal took a total of four hours. This was ridiculous!!!

    Anonymous 8/7/09 9:45PM
  • I tried for over two hours last night to make a reservation. I then contacted travelocity and waited for 10 minutes. Then I got two Incidans whom I couldn't understand and now I still don't know if I have a reservation. I have now been on the computer trying to check for my reservation for almost two hrs, have TRIED to contact customer srvice online. NOTHING. I will NRVER use Travelocity. You need to do something about your service.

    Anonymous 7/9/09 1:45PM
  • I work at a hotel here in colorado and I just wanted to let everyone know that travelocity is a huge scam! they put you in the cheapest rooms in our hotel and 9 times out of 10 you will have a better rate booking your room through the hotel directly. What they do is charge you more than get the cheapest room at one of our hotels and then they make commission of of you! Often the credit card that travelocity gives us declines and guest's lose out on hundreds of dollars! Why? Because if you call the costumer care line given above you will be on hold for hours! no one ever answers! It is so annoying getting reservations from travelocity because i know that more than likely this company is going to mess something up and I at the front desk will end up getting yelled at by the VERY angry guest who booked their vacation through them! DO NOT USE THEM

    Anonymous 7/1/09 3:09PM
  • worst service ever in the history of Airline services. I had tried to call them for 4 hours but they keep transfering me. I give up and lost my $900 US dollars

    binu5 6/30/09 7:07PM
  • Terrible, horrible, pathetic, and unreliable company. I’ll never ever go through them again. I reserved a package with them last year, and we tried to make some changes. They gave us credit for the airlines supposedly good for a year. This year we tried to use the credit they said they will refund the amount minus $200 dollars for some kind of service. I’ve been waiting for over 3 weeks without hearing a word. When I call they don’t answer…………Now I’m stuck can’t reserve a vacation because I don’t know if I’ll get my money back or not. I call and I’m on hold for over 40 minutes no one answers…………..DO NOT GO THROUGH THEM!
    Very upset customer from Oklahoma City, OK

    babraham 5/26/09 8:14AM
  • Terrible wait on rep to answer phone, this is pathetic.

    Anonymous 5/17/09 8:07PM
  • Unfortunately my experience with Travelocity was disappointing. I had booked a flight on-line only to get an e-mail requesting to call customer service. When I got in contact with a Travelocity agent I was informed that there was a discrepency in the connecting flights at one of the airports. (Lay over regulations require a 30 minute interval between flights, my connecting flight had a lay over of 24 minutes) Due to their error the only option they could offer was to cancel the existing reservation and produce an entirely new one. In addtion, they were not going to honor the price from my original itinerary and would have me pay the difference in cost, which is unacceptable because that was not an error on my part, but theirs. All the while Travelocity continues to give me the run around saying that it was the verification process on my credit card-- stating that the address didn't match my billing address, then it was the misconnecting flight. Although, Travelocity attempted to find another flight - they said there was no other option they could offer me, except to cancel and create an enitrely new reservation. Back to square one. So, I canceled the reservation and now am looking for buisness else where. The time to correct a problem that wasn't even my own was not worth it and Travelocity should get there act together for a more satisfactory experience for customers overall. I would not recommend Travelocity to anyone.

    Anonymous 5/2/09 3:19PM
  • you MUST WANT TO DISCORAGE people from calling ....that is the ONLY reason you would choose hold mucic as HORRIBLE AS YOU HAVE....HIDIOUS!!!!!

    Tina 2/25/09 2:58PM
  • Submit your comment >>
  • I just want to thank you for you help. I am the crazy lady who was on the phone late last night trying to change the flight time for my son. it was a little sticky at first but everything worked out in the end. once again thank you so much.

    happy 2/14/12 9:32PM
  • Use Expedia please, they are fantastic when things go bad on a trip. They bailed me out of a passport fiasco. In contrast, Travelocity wouldn't know what customer service is even if they read about it on Wikipedia

    As I unfortunately found out, Travelocity outsources customer service outside the US. As is usually the case these people barely speak English, and only seem to have the ability to "apologize for your inconvenience" but do little else than read from scripts. In my particular case I purchased a hotel thru Travelocity's version of Hotwire (55% off of a secret 4 star hotel) only to look on Travelocity's OWN website immediately after purchase to see the price I got was actually worse than their stock rates for this hotel. Instead of taking care of the problem the only advice given to me after calling their help line was to apply for a refund of the difference 30 days after my trip finishes. They would NOT cancel the reservation. Emails to customer service resulted in canned responses about fluctuations in price on flights and hotels between Travelocity and their competitors, or the best yet ... I should call customer service as they can't cancel reservations over email. Do these people even read the complaint ? I half expect a computer bot could do a better job responding to questions than their reps.

    Travelocity has clearly made a calculation that they can keep most customers without providing any real customer service. Have some outsourced non-US firm just keep apologizing but not actually do anything and that should work shouldn't it ? Hopefully word of mouth will eventually catch up to them and take this awful company down. Don't believe their ads. They are in a low margin customer service business, without actually providing customer service, just platitudes. Unfortunately for most people, they don't find that out until something goes wrong. I will be sure to let everyone know not to ever use Travelocity.

    Stick with Expedia, you'll be happy you did.

    Whatcustomerservice? 10/22/11 10:09PM
  • I just called Travelocity and had no problems at all. They were fast and courtious.I guess I got lucky.

    Anonymous 6/8/10 8:54PM
  • I actually just called their customer service and a nice lady with very decent english was able to help me out within 3 min. Was holding only for about 5 min maybe which is normal.
    Reading all the reviews, I guess I was lucky... ))) My problem in fact was not complicated at all, so maybe that's why it was resolved easily.

    Imperator 11/28/09 10:25AM


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