Travelocity Customer Service

Not worth using Travelocity. Once I finalized my trip and hit the Submit button, I was pleasantly surprised to receive a green pop-up message informing me "Good news the price of your trip has decreased from $ to lower $. Book now to secure this price". I immediately took a picture of the pop-up message to show my friends and hit the Submit button again to secure the lower price.

Travelocity did not stand behind their statement. Even when I emailed the manager the picture with the green pop-up message, he stated because I didn't have the entire picture, there is nothing that can be done. I wouldn't think I would have to take a picture of the entire screen to prove their pop-up message??? It is obvious that by looking at the URL, I am in the Checkout step. I thought they were a reputable company ~ Never using them again!

Agent omitted the fact that duplicate flights on the same day are due a refund. Instead, told me the only option was to cancel the flight with them and take a future credit. I should have been told of the law and policy, instead pushed for the credit, more money in their account. I wonder how many other people they have ripped off!

My complaint is not with your company it is with the company you used. I would have canceled my reservation , I was in a situation. This hotel needs to be closed and taken off your list of hotels to stay, I was looking for a deal not a ghetto, cheap doesn't mean unkept unclean out dated, broken. I wish I would have read the reviews, I would not have stayed there, and if the owners and Travelocity cared about their customers they would have made changes to the property,

My family booked 2 rooms for a MSC cruise departing from NYC on July 30th. I have young kids so we wanted the rooms close by. We booked the rooms about a year ago. Within two week so of the cruise MSC has moved our rooms several times. At one point the rooms were on different decks. We have been on the phone with Travelosity at least 5 times now and been told the cruise line has the matter under review. We were told Travelosity would call us back at desisgnated times. That did not occur forcings us to waste hours calling back and having to explain the issue all over again. We don't get a call back. MSC is completely rude. NO CONSIDERATION FOR THEIR CUSTOMERS. I higher discourage anyone from booking travel through Travelosity and MSC!!

I am very disappointed in a recent trip using Travelocity. Our flight was cancelled completely with no alternative route to our destination. We called to cancel our hotel reservations and we're told the booking was non refundable. We were also told that regardless of the situation we would still pay four nights at a hotel we were not going to be able to use. What kind of service doesn't provide refunds for items beyond their control. I am highly disappointed and will definitely not use or recommend Travelocity again.

This is the second time that you guys have falsely advertised something on ur website.

1st time - I booked a "thing to do" in cartagena. The company you guys were working with did not exist and i never got my services upon arrival. This was 2 yrs ago.

2nd time - i reserved a hotel in RIO, with the "reserve now, Pay later" and even in the email i received states i will get charged the full amount on arrival. Reservation is in Feb 2024, i got charged today.

Your representative told me 2 days ago i will not get charged.

another representative told me today i got charged and there is nothing they can do about it and to reach out to the hotel if i want to cancel.

This is a Horrible way to do business.

Do Not Rent Car With Travelocity

Car Rental Place Not At Airport And Charges A $50 Airport Fee
Car Is Very Used. Has Dents, Scratches And Sensor Lights "on" On Dashboard
Must Use Ignition Key On Driver Side To Unlock And Lock Car Doors
Car Only 3/4 Tank Full From Rental Place
Car Rental Not Open When Depart Airport And Must Use Lyft Or Uber To Get To Airport

BUYER BEWARE.... Travelocity is now using slum lord hotels. We traveled to Seattle and was booked to stay at Ramada by Wyndham SeaTac Airport North. Let me tell you about this place 1st. Pro's?? NONE CONS? Where do I begin? 1. Mouse crap on the bed!! 2. Smelled like urine as soon as you walked in the lobby! 3. Mouse CRAP on the bed!! 4. Bed was nasty besides the mouse CRAP sheets, pillows and bedspread had stains all over including red possibly blood stains. 5. MOUSE CRAP ON STAINED NASTY BED!! 6. The room was FILTHY floors not cleaned crumbs all over the place!! 7. MOUSE CRAP ON THE BED!! 8. The bathroom was DISGUSTING urine on the toilet seat tub was NASTY! 9. YEP you guessed it MOUSE CRAP ON THE BLOOD STAINED BED!! 10.Front desk DID NOT care!!! Refused to give us a refund we left and went to a Best Western! So I reached out to Travelocity and after approx. 15 emails back and fourth they refused us any type of refund not 1 red cent!! NOTHING! Said they had to honor the hotels no refund policy. Really? I booked through YOU!!

Travelocity is by far, the worst. I paid for a package deal to Hawaii for me and my husband. Travelocity cancelled my husbands flight and we had to pay 2k for another flight, on top of the 5k for the package, but they refused to refund our money for the new flight, even though I never got reimbursed.

Terrible experience this past week with Travelocity--over 5 total hours on phone with customer service with no resolution, AND they charged our credit card TWICE!

We tried to use airline refund/credit from a cancelled flight in March 2020.
The reservation had to be made by phone with customer service--this took over an hour.
Our credit card was charged the difference between airfare and refund.
Less than two days later we received an email from Travelocity stating the reservation was cancelled.
Spent another two hours on phone re-booking flight and was told we had to pay again by credit card, and that the previous charge was just "pending" and would be reversed.

THE VERY SAME DAY TRAVELOCITY CANCELLED THIS RESERVATION AS WELL!

AND our credit card was charged a second time, the charges went through, and now we have a credit card bill coming up with over $700 of charges for failed reservations. Payments were made to Travelocity--NOT the airline.
PLUS we have over $600 of airline credits that seem impossible to use.

This is unacceptable. No one at customer service had a clue about how to resolve this issue (another two hours). Both times they made the new reservations under the old (March 2020) itinerary number...and that's all they see when trying to look up the current problem.

I have receipt emails from Travelocity for the charges, and I have emails with the cancelled reservations.

THESE CREDIT CARD CHARGES SHOULD HAVE NEVER MADE IT PAST "PENDING."
There is either gross incompetence going on here.....or fraudulent activity.

We are profoundly disappointed, as we have used Travelocity for decades, however, we never had a problem in the past.

Make this right, Travelocity, and do it quickly.

I'd like to share our 'wonderful' experience with that giant, Travelocity. My daughter booked her flight through them to move from California to New York, to take a position as the Lead make-up artist for an off-Broadway production-truly exciting times. Then Covid hit, and the production was cancelled, and thus, her flight was as well. Fast forward 2 years; she gets another position in New York, goes to book her flight using her credit, only be told that a year had past, and that her credit had been lost.

I understand corporate policy, but in a Covid world this is an unconscionable application. So I reached out first, to their help center, and unsurprisingly received no response, so I in turn reached out to their Executive Team directly, knowing that any corporation with a conscience would right this wrong. Sadly, not a single on of them had the courtesy, nor courage, to respond. So I would like to call out my 'gratitude' to this wonderful team, who has chosen profit over a pandemic, or what is ethically correct-so as a matter of public record, let me introduce you to this team:

• Carl Sparks, President and CEO
• Mario Tota, Vice President, Sales
• Philip Charles-Pierre, VP
• Cathy Barsotti-Dooling, Vice President, Sales & Marketing
• Cathy Barsotti-Dooling
• Vice President, Sales & Marketing
• Naaz Nichols, Senior Director, Integrated Marketing Communications
• Paul Nelson SVP Partner Mktg
• Mark Weiner, VP Sales and Customer Care

I have been working with Travelocity for 5 days now trying to get a refund for a flight. Each person I speak to has a different story. None of them are helpful. I've been placed on hold for an amount that is well over 6 hours. I been told that I will be called back but the return call never happens. They are the very worst travel company that I have ever dealt with. If I could do it all over again I would book directly with the airline. They know what they are doing.

i made an error booking a flight the same day I cancelled and replaced to the right day they charged me 2x and wont refund my money customer service not helpful or informed

Scheduled our trip for April and realized how long our lay over was and figured we had time to change flights but apparently didn't read the fine lines and now we are stuck because they won't change our flights and we can't cancel because they won't refund. So we have a 7 hour lay over and then a two hour lay over, it sounds like a nightmare instead of a vacation, Thanks Travelocity great service you got here. You won't be around for long with these policies because how many people would be stupid enough to book through you again after getting screwed over.

Do not use Travelocity they do not care and hide when you have concerns with their services. They will not help me with overcharges they try to pawn you off on the other company that they do business with not me. I have called customer service they cannot and do not want to help me and I asked for their supervisor or to speak with someone at corporate office they tell you hang up and call back but don't know which option to push to connect with corporate. If you try calling the phone number listed on website no luck either. The website is lies and they do not stand behind the fees that they have listed. They DONT care. I am contacting BBB.

The worst of all the sites. did talk to 8 different CSR and they did nothing to help us. All of them promised supervisor would call us but no one called. The site said only $2185 will be deducted from our account but $3200 was deducted from our account. No one is ready to hep or refund now. They have no email ID to escalate the complaints on. Complaint handling is too poor or say its ZERO. The worst... Save yourself and never book from travelocity ever.

Travelocity deceived us. We had a cancelled LATAM flight due to COVID-19 and we wanted to get a refund. Travelocity said we need to contact the airline to get it. But LATAM tells us Travelocity still holds the money and they can't do anything about. We demanded to talk to a customer service supervisor and Travelocity promised one will call us but they never happened either. This went on months by now. This company's practice is not acceptable and it would be best to avoid any transaction with this company whatsoever. I will certainly do that.

Oct,23,2021 I really don't understand how come your system can book and give Reservation And when a person find a way to get thereThe person at the desk will tell you we are short of cars we do not have any car for you And now you have to once again find a way to go back home... I cannot take that chance again

Travelocity is impossible! I booked a hotel to New Orleans for 2020. We had to cancel it because of covid and flights being cancelled etc. I rescheduled for 2021. Unfortunately hurricane Ida had other plans for me and I had to reschedule yet again. I was told multiple times via phone, chat, Twitter DM, etc I would be able to have my full amount to rebook. I never saw that full amount available. I was told today I will only have $33 of my almost $1000 available to use. Nope not acceptable at all. Travelocity will not work with you and make exceptions when it's needed and I am livid! I refuse to lose $900+ due to circumstances beyond my control. This situation I am in is so frustrating. I was also told that they would call the hotel to see if they would allow for a refund and I was told the hotel said no. I find that hard to believe. I asked for that in writing from the hotel and that was not provided so I assume they didn't even call. I refuse to recommend or use Travelocity for anything else EVER again. They are awful.

Lack of regard for people..you shafted us and I'm sure you have shafted many others..you got your money and after that who cares? Not you..I hope you can sleep at night but I'm sure you can..on the yacht you bought shifting people!!Screw you!!

We checked into the Springhill suites in Fort Worth and I think I had booked a king bed in advance..we got two queens and was charged $149.00 room charge+ $13.98 city tax+ $9.12state occupancy for a total of $174.78..($2.98 was for room guarantee which I already paid on my charge card)..That's what I get for not printing out confirmation because I'm pretty sure I was quoted $109 when I booked back in July!!! Since I can't use profanity I will make sure I don't ever use your company again..what a croc @#$!%* I noticed your ratings are terrible and now I know why!!! My husband told me to use another company and I didn't so that's what I get for not listening to him!! You should be out of business!!!

travelocity and a travel company made in the backyard , I bought a travel package to orlando , canceled my flight from Nj to Orlando , and not even told me , I had to buy another ticket at the last minute , and travelocity not an email sent to me, did not give any support to this site and as a scam, do not use this site, this site is a danger.

You all have by far the worst customer service known to man. Stop with the automated customer service and actually start to hire some people so that they can actually answer these phone calls so that us the customers don't have to spend four days and still can't get a hold of anyone and then when you try to put in your traveling tracking number your automated system always says that it does not recognize it. Do better because there are so many other traveling platforms for the consumer choose from that do indeed offer cheaper rates and actually give two cents about their reputation and having good customer service.

We are at the end of our rope. Our story isn't new and trying to get any satisfaction from Travelocity trying to rebook a covid flight with credit is proving impossible. Hours of wait times followed by disconnections, promises of call backs (nope) and worst is trying to overcharge us for flights that are supposed to be "In kind" even according to the airline. I don't know what to do. Have tried going through social media no help
there either,
just connects you with bots.
Ready to file class action lawsuit. I know we are not alone.

Travelocity is TRASH. I GOT SCAMMED BY A HOTEL!!!

I booked an all-inclusive resort in Mexico. It was suppose to be 5 stars. Had great reviews on Travelocity. We showed up and the hotel was DISGUSTING!!! Definitely not 5 stars. It was so bad that we left the next day and went to the Hilton. Travelocity and the Resort REFUSE to refund us for the days we DID NOT STAY!!! They claim we did not cancel in time. How was I suppose to know that the hotel was garbage??? I would never have been able to tell that until I showed up. It was dirty, falling apart, and didnt even have hot water!

I AM LIVID THAT I CANNOT GET MY MONEY BACK!!! THIS IS A SCAM!!!

I was only on hold for 1 minute. The computer somehow switched my dates for when I booked my hotel. In my comfirmation, it stated that there was no refunds and no changing what was booked. I called, and they spoke with the hotel, and was able to change my reservation to the correct dates. Great service!

I had a great experience with Travelocity and I found out they really do care about their customers. We booked a hotel through their Top Secret Hotels and got a great rate. Once we found out the name of the hotel, we called the hotel three different times and asked for two beds in the room. When we got to the hotel, they put us in a room with one bed. I had to sleep on the floor that night. The hotel did not care at all and obviously did not want to help us. I called Travelocity (luckily they are open 24 hours) and was told there was nothing they could do and that our hotel was actually not covered under their guarantee because it was a Top Secret Hotel. But the guy was extremely nice and really felt bad and after calling the hotel and spending 10 minutes talking to the front desk lady who hardly spoke English, he told us that he would send us a $25 Travelocity gift card for the future. This was really nice especially because the problem was the hotel's fault (not Travelocity's) and because our hotel technically wasn't covered in their guarantee. We will definitely book through Travelocity again! Great job!

GREAT EXPERIENCE WITH TRAVELOCITY! We stayed at a Top Secret Hotel and, after calling the hotel 3 times to request a two bed room we arrived and only had one bed. I had to sleep on the floor. We called Travelocity, and even though it was not their fault at all and clearly the hotel's fault, they felt bad and sent us a $25 Travelocity gift card. They truly do care about their customers. Our stay wasn't even covered under their Top Secret Hotels because those aren't included in the guarantee, but the man did as much as he could and he even called the front desk and spent 10 minutes talking to them. Great service and I will definitely use them in the future!

I noticed on my Discover Card that MVQ SavingsACE have been showing up on my bill. When I called them, the manager said I was signed up through Travelocity and I received an email on it. I do not remember signing up for this quote savings, and according to the manager this has been on my bill since December. I did, however, book a Vega trip during this time. The MVQ manager said there was nothing he could do for me. What can you do since you have no signature on me signing up?



Bonnie Luby

I was helped by the very kind, patient and helpful person by the name of Kara from Manila. I had made a reservation on line but it looked like it disappeared. Kara checked via many avenues and it appeared my reservation had indeed disappeared, so she helped me re-make it and went to all extremes to be sure my reservation had gone through. She was SO helpful. My thanks to her!!!

I just want to thank you for you help. I am the crazy lady who was on the phone late last night trying to change the flight time for my son. it was a little sticky at first but everything worked out in the end. once again thank you so much.

Use Expedia please, they are fantastic when things go bad on a trip. They bailed me out of a passport fiasco. In contrast, Travelocity wouldn't know what customer service is even if they read about it on Wikipedia

As I unfortunately found out, Travelocity outsources customer service outside the US. As is usually the case these people barely speak English, and only seem to have the ability to "apologize for your inconvenience" but do little else than read from scripts. In my particular case I purchased a hotel thru Travelocity's version of Hotwire (55% off of a secret 4 star hotel) only to look on Travelocity's OWN website immediately after purchase to see the price I got was actually worse than their stock rates for this hotel. Instead of taking care of the problem the only advice given to me after calling their help line was to apply for a refund of the difference 30 days after my trip finishes. They would NOT cancel the reservation. Emails to customer service resulted in canned responses about fluctuations in price on flights and hotels between Travelocity and their competitors, or the best yet ... I should call customer service as they can't cancel reservations over email. Do these people even read the complaint ? I half expect a computer bot could do a better job responding to questions than their reps.

Travelocity has clearly made a calculation that they can keep most customers without providing any real customer service. Have some outsourced non-US firm just keep apologizing but not actually do anything and that should work shouldn't it ? Hopefully word of mouth will eventually catch up to them and take this awful company down. Don't believe their ads. They are in a low margin customer service business, without actually providing customer service, just platitudes. Unfortunately for most people, they don't find that out until something goes wrong. I will be sure to let everyone know not to ever use Travelocity.

Stick with Expedia, you'll be happy you did.

I just called Travelocity and had no problems at all. They were fast and courtious.I guess I got lucky.

I actually just called their customer service and a nice lady with very decent english was able to help me out within 3 min. Was holding only for about 5 min maybe which is normal.
Reading all the reviews, I guess I was lucky... ))) My problem in fact was not complicated at all, so maybe that's why it was resolved easily.

i work at a hotel as well. the last comment posted got it right on the nose. most times they dont care where they put you which is usually smoking rooms. they will totally lose the reservation causing us the problems with the guest. i will always tell people that book through sites to just call the hotel for reservations. most the time you dont get a deal. half the time i see that you get over charged compared to our actual price. forget the travel sites. you dont save time by doing it here instead of calling places to set it up yourself.

I work at a hotel and all these travel websites are horrible. Yes you get a cheaper prices ( sometimes) but all the hassel is not worth it. We constantly get reservations that are messed up because these booking agents dont tell anyone the truth or they have no idea what they are talking about. They have put people in smoking rooms and told them it was non smoking, only to come here and find out its smoking. The customer service hotlines are horrible. it takes forever to speak with someone and even then they probably wont understand how to help you. Take it from a 8 year long hotel employee, just book with the hotel directly, yes it might cost a little bit more, but at least you'll have comfort in knowing your reservations wont get screwed up!

just sayin