Customer Service Scoreboard
I have had a trip advisor account since 2008. In that time over 1800 reviews and 13560 contributions plus over 1,000,000readers.
A year ago I identified an issue preventing my account working properly, they promised to fix it, three months later no fix they told me all their engineers are on other work, six months later same reply, now over a year still no fix.
It is contributors that make the site attractive to businesses but TA don't give a damn
I booked a tour to Rottnest Island departing from Perth. The paperwork sent was extremely confusing to the point that i contacted the operator direct to try and make sense of it. The tour operator said that even though all my paperwork/tickets etc from Viator showed us leaving from perth, Viator had actually booked us leaving from Freemantle. Had the paperwork not been soooo messy, I never would have contacted the tour provider and would have trusted Viator's ticket and arrived at Perth, only to not be able to take the trip. I contact Viators help desk with this query and part way through the chat the session was halted due to "lack of activity" This was a slow response form their end, not mine, but I was cut off anyway. I again tried the chat and the service person just told me what was on the ticket. Obvious I know what is on the ticket, I wanted to know why I was booked with a different departure point from what was on the ticket. I tried again today with another customer service person who said that they could change the booking so we leave from Perth, but at a cost of $80.0 As my ticket is already from Perth I won't pay that. Suddenly I got a message that (while I was typing a response and I am a fast typist) saying that due to no response I was being cut off. This service is appalling and I will be providng reviews that reflect this. Viator should be booking according to the information on the tickets they provide and their help desk should be professional and not designed to cut off people who then have to go through the whole process again.
Extremely disappointed and will definitely not be using Viator again.
On July 13th 2022 at 6pm. I booked a reservation for a tour to El Yunque National Waterslide& Rainforest hiking. I was referred and assisted by other guests of the Sheraton Casino hotel. San Juan Puerto Rico ??. I was told by the guest the tour bus stop in front of the hotel. My ticket number I'd 907631626. My tour was for July 14th. I was never picked up. I did receive two calls from the ElYunque tour personnel. One confirming my reservation. The other informing me that I wouldn't be picked up. I couldn't believe this was happening. I am an United States Disabled Air force vet.
I have tried repeatedly to post a negative review of the Meikles Hotel in Harare, where we were massively overcharged and robbed. The reviews keep disappearing without any feedback from TripAdvisor, although I followed their guidelines on reviews. When I contacted them, they said that they could not disclose why the reviews were withheld. This makes it impossible to trust their reviews in general.
Booked 2 rooms, one was not even done when we entered the room, the other room the shower had clumps of hairs. The wait at the restaurant was awful because they dont have any help.
Vernon smoke house, when you are done you put the trays and trash in the trash, but it was impossible because they were over full with dirty trays and trash. The place needs lots of help .
I resent your company dropping sponsorship of Laura Ingraham on FOX New. We viewers are older, have money, and therefore will boycott the use of tripadvisor. I am spreading this on social media, and asking others to boycott TripAdvisor. Your company caved in to tweets by kids that don't have money as we older people do.
I dislikeTrip Advisor, a lot! I booked through them and ended up with a Fraudulent couple who did not get my money because of my OWN instincts. Trip Advisor did absolute nothing to help us find a new place. Oh wait, they did hook us up with their advisors from India who tried to find us a rental. Unfortunately, they forgot to change the money situation from rupees to dollars, so confusing. Imagine our surprise when one night was 1091.00, oh my mistake, rupees! We booked a place through trip advisor that existed, a reputable place, a legitimate place, just a place that Philip and Junlina made their own, by stealing the legitimate company's information. Trip Advisor promised they would take care of everything. Not true, as this morning, I received an email stating they would be taking the remainder of my payment for our trip from our credit card. This is after numerous calls to them that the trip is canceled, my credit card company is investigating fraudulent behavior, Trip Advisor has acknowledged all of this and yet they just don't get it.....and Philip and Junlina appear to still be doing business with them. Our booking appears to still be in place, no problem there, as we will not show up. But, what is concerning to me, is that there are other weeks still booked which leads me to believe that other families or couples may show up for their vacation and have no place to stay, be out thousands of dollars, and, well....SHAME on TRIP ADVISOR! Time for my phone call.
Trying to contact by phone is impossible, can't find on line what I need. Being quoted by Trrip Advisor a room rate doesn't guarantee a thing because the hotel doesn't go by the quoted price. With this being said I'll never use a on line booking again, deal with the hotel direct.
It is ridiculous to call this customer service. It is anything but. Impossible to talk to a real person, just some confusing general run around when you try calling the number provided, all recorded messages. Plus they do not allow you to exchnage telephone numbers or email addresses with owners or clients.
Keep getting phone calls from someone that says they are from trip adviser.they ask if i can here them I will not accept this type of phone call. Please contact me by usps mail and I will respond. I don't know what this is about My address is I'm also on ga no call list and if I get another call I will report this. pLEASE NO EMAIL OR PHONE CALLS.
I Am Edith Mendel . I make arezervation on Jul 7 for Hotel Salisbury in Manhatan NY . I need the hotel from Oct 1 - okt 8
I don't know wath happen my reservation vas for Jul 10 for one night and you debited in my credit card 148.41 becouse I don't use my reservation . For any razon it was a mistake .
Please make me a reservation for Okt 1- Okt 8 for the same. Prize .
My best regards Edith Mendel
We put a sizeable deposit on a rental condo. We cancelled the reservation within 6 hours of our initial deposit because we misunderstood the rate change for the time we would be arriving. We pushed the "cancel reservation" icon and were sent to a site that sent a message to the owner. Fortunately we put the time at the top of the message and our reason for cancelling. We never received a cancellation by email. We called a phone number (sent to foreign country) they indicated we had not cancelled. What is going on??? We need our deposit back and do not appreciate this type of misleading action!! Also, it is totally ridiculous that we cannot talk to a REAL PERSON and must deal with this OBNOXIOUS WEBSITE FOR HELP!!! L. Flick
I am having an issue trying to cancel my reservation I made today. Apparently my daughter typed in the wrong email address to receive a confirmation. The email she used was . So we never received anything in order to cancel it. My account email Not sure what to do as we couldn't find anything in help centre to help us with this. Our reservation was with Harrison Spa motel, in Harrison Hot Spring BC. July 15 and 15 th. Also is there a cancelation fee. We were only paying upon arrival. Please respond asap thanks Mrs Donna Webster
I have spent many hours and so far have only got a runaround and no solution or answer to any of my problems. It is impossible to get to speak to an actual person. I initially signed up and listed my home to rent on Vacationhomerentals. Tripadvisor has recently bought out Vacationhomerentals, and now they want me to agree to their terms. Those terms are not the terms I signed up for, and they don't suit me. My rental property is extremely difficult to find on their site, and they quote wrong rates to people who have inquired. What a disaster !!!!!!!!!!!!!!!!!!!!!
I am trying to gain access to, and use, "TripAdvisor's Customer Service." Without human contact, or personal clarification of important questions regarding their contract and business ethics, l will not sign a contract with them . I have a fabulous product and I do not need this this kind of scary business practice!
Rating with TripAdvisor is Simple & Easy. Just Then, Hotel Ratings Go Up from 1 to 5. It's Easy to Use & I was So Happy that A Rated a Studio in Austin, TX a 1. A Travelodge at Austin, TX A 3. And A Days Inn as 3, Also. TripAdvisor is Amazing, But the Only Flaw is The Commercials are Quite Stupid. But the Company Itself is Not Bad at All. Way To Go, TripAdvisor!
TripAdvisor is a good service but the support has its hands full with bad hotels that survive with 100s of fake reviews posted. One hotel in Cyprus charges rooms by the hour and is in an area with murders and prostitution. The call girls walk though the halls of this dirty hotel in Nicosia but on TripAdvisor, it is the #1 Hotel with 100s of fake reviews calling it the best hotel in the country. The customer support team does nothing about this and when you try to write about my true experience in the hotel, it gets removed.
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