U-Haul Customer Service

I'm disappointed that my experience with U-Haul went downhill towards the end of our move and continued through closing out an onsite storage room. In the beginning when booking reservations and revising them everything went smoothly, but once we got to our new location and the Santa Rosa, CA, U-Haul facility we ran into some issues with the one-month free storage facility that was offered to me while making the initial truck reservations. I agreed to reserve it BUT I told U-Haul on the phone, several times, that I would need it to store a few big items for a couple months, including a big refrigerator, a washer and dryer. When dropping off the trucks I then asked about the storage room. I was disappointed and frustrated to find out that the storage room that U-Haul customer service had reserved for me would not work out. I was told by the facilities manager, Jeff Higashi, that they only had a storage room available that was on the second floor and that there was no elevator in the building to get these big items into the storage room and that we'd have to carry the large refrigerator up the small metal outdoor stairway ourselves.

At this time, I contacted U-Haul Customer service and asked for assistance, I was transferred to 3 different people who all said they couldn't help me and the last service women said the same thing, that she couldn't help me, but then continued to talk to me in a very rude manor until I hung up on her. The manager finally agreed to get a few workers to carry it up, by this time our refrigerator had been setting in the middle of the tarmac for over 3 hours. This now brings us full circle, 6 weeks later, in which we decided to sell the refrigerator, so we weren't paying for any additional rental months. I showed up at the Santa Rosa, CA, U-Haul facility to meet a buyer who agreed to purchase it. This is when it got ugly. I asked the manager, Jeff Higashi, if he could have some guys bring it down from the second floor so the buyer could load it onto his truck. At that point, for over 3 hours he couldn't get any workers to bring it down and started to tell me that it wasn't his responsibility to assist us and that we would need to do it ourselves. I told him, of course it's your responsibility, you were the ones that took it up the stairs and stored it on the second floor. At this point, I knew that the staff and manager would not assist us in bringing the refrigerator down. They kept repeating the same thing to us that "it wasn't their responsibility to bring it down" I then told Jeff Higashi, manager, that U-Haul would most likely be liable if any of us gets hurt doing it ourselves, on U-Haul property, bottom line the 2 guys that were buying the refrigerator and I had to struggle to bring it down ourselves. The nightmare would continue, we couldn't get it to the guy's truck because every exit was blocked by their trucks and trailers stored directly in front of the storage facility building. We finally got them to at least move a couple trucks so we could get it onto the buyer's truck. The buyer was flabbergasted at how unhelpful this Santa Rosa, CA, facility and its manager, Jeff Higashi, handled this situation and that the workers were so unwilling to help even at the managers request, for what took us over a period of 3 and a 1/2 hours to complete. What a frustrating experience this has been when it could have all been handled in a matter of minutes if the staff had helped us at the beginning. To top it off, when I got home, I received a bill from U-Haul for $139 which included a $20 late charge for the storage rental. In hindsight I shouldn't have helped, I'm in my 60's and had been in a bad car accident 3 years prior in which I had to have surgeries for over a 2 and a 1/2-year period which did not seem to make a difference in getting any assistance. In the end, I ended up getting a pinched nerve in my neck so I'm experiencing neck pain that goes down my back and up my neck, face and back of my head.

Brian Roberts of Pawn Daddy in Muscle Shoals, Alabama was supposed to be open at 10:00 when I tried to turn in my rental. I was 15 Minutes prior and stayed until 15 after. Knocked on every door and walked around back no one to be found. I put the keys in the drop box. We had appointments to get water, power and gas turned on in our new residence. My wife called him back a couple of hours later (Brian) to make sure everything was okay. It was on speaker. He was very rude and condescending to my wife. Made very rude comments about the back and cab of the vehicle not being very clean to my wife and since she rented the vehicle he was not aware I was involved. (Not one word about the fuel). He went on to say he had a customer waiting on it and would have to clean the vehicle himself and charge HER for it.

Once we finished our appointments we drove back to his place of business. We waited as he was helping another customer loudly complaining about stupid ass people who do not clean their vehicles and so forth. I calmly waited my turn and informed him who I was. I told him what I was there to discuss the conversation he had with my wife on the phone... (I was trained in interrogation techniques). He immediately would not meet my eyes looking first down to the left and then the right clear signs on deception to the trained observer.

I told him the bed was dirty when I picked it up as was the cab. I had actually cleaned the cab prior to leaving Clarksville, TN. He then said he found some dog fur on the seat. I said okay I will be happy to clean that give me some paper towels and some spray. He then said I already did it I have a person here that needs it. (Odd since I had turned it in early and had actually had it reserved through the next day)

I asked where is the renter. He again would not meet my eyes before he replied they are on their way to get it. I said so it was not going right out the door a couple hours earlier? Again he would not meet my eyes going to his place before replying. If you have and issue call U-Haul he told. I said I will as I started for the door that I intended to get to the bottom of it as he was lying. He said something else hard to make out so I paused and looked at him and he had his hand below the counter glaring at me. He again said call U-Haul and mumbled under his breath still grasping something either on his belt or under the counter that I assumed to be a firearm. He then said whatever you say to them then you can say to me in a very loud and clear voice while still fumbling behind the counter obviously trying to intimidate me. As per his request I told him what I thought of him and walked out.

I then called U-Haul Customer Service. (Contract #12034051). I got bounced around for over an hour and a half. I asked repeatedly to speak with someone that could help me. I was told his boss was an Area Manager called Keith Blue. I told the lady to have him call me and she said she would deliver the message. The next day no call. I called back and after another hour on the phone I was told he was on vacation. I asked who was covering down for him as I used to be a DM and AM for a large retail chain after I retired from the military. It was then I realized I was getting the same run around my old company used to do with upset customers. Just keep them bouncing around until they gave up in frustration. I was finally told Jeremiah Brown another FM.

Guess what no call. I called again and turns out he was on vacation. Then later another rep told me he was actually not the one I needed to talk to. Now very upset I wanted to speak to anyone that could help me. I finally got another FM named Joy who said she was with corporate. I informed her that I wanted to speak to someone who could actually help me. She then said thanks and hung up!
I called again and got the name Chuck Newell who was the Marketing President. I called his office and left a message on 30 SEP after hours with a message I needed to speak with him. When I did not receive a call back I called him around 1300 the next day 31 SEP. I go his secretary who informed me he was out of the office. She asked if I could help and I told her what was going on. She said well the two people they gave you are not the people who should have been talking as their positions were not even right. I asked her if the customer service reps actually knew what they are doing? I then told her to have Chuck call me as soon as possible as the owner (Brian Roberts) had now after the fact and never had mentioned it before added a fuel charge to the turn in. I was worried about what else he might add in retribution.

I am a seven time combat VET with 26 years of Army Service to this country. I AM UTTERLY disgusted and appalled at such treatment and completely dumbfounded such a prestigious company such as U-Haul would allow such people to represent and work for them. REST ASSURED this will not stand as I am just now getting into this and have not even began to dig into this.

I have been asking around local and reading reviews online. This guy is a crook and has been getting away with this for some time if I had to guess. Now I expect something get done and I mean done FAST!

For anyone who cares the truck has not moved since I parked it on the lot. I have pictures of it every single day. REALLY......


MSG Charles Tingle
United States Army
Combat VET
Retired

UHaul on Peters at ATL, the manager is very bias and unprofessional, she gave away my reservation after they sent me a text to my phone to upload my DL . Told me she still needed the physical copy and went and got the DL out the car and came back she gave the equipment away I had reserved.

Rented a truck for a move across states. $700+ Got movers through uhaul $300 something. I had a reservation # and paid in full for the truck a 26 foot. When I went to pick up the truck there was none there to be had. But they took my money. The movers were scheduled for 10:30-11am. The truck should have been there at that time. Nope. Still no truck. Unfortunately you can't get anyone on a Saturday on the phone at 1800uhaul who had any way to fix this very big issue. I spent 4 hours in the phone with 1800 uhaul when I should have been moving and on the road. My friend also on the phone for hours found a truck in rincon. I had to send a friend with an Uber $40. She was confronted by a very rude and short employee who was down right rude, even to me over the phone. Now uhaul decided to refund my truck money, but guess what that takes days to show up so I was stuck scrambling to find another $700+ to pay for the truck we could find. Then I had to change the movers. I didn't leave my house until after 6 pm not arriving to my destination until after 3am when I should have arrived around 7pm in time for dinner. Nope, not if your dealing with uhaul. I was lucky to get out of the day I needed to as the new owners are moving in. Uhaul made what should have been a small easy fast moved into a living traumatic nightmare.so right now I'm out well over $1400 for one truck and uhaul is sending me text wanting the truck back 2 days early. I still am waiting on my refund for the first truck.

The regional scheduling service always delays the date to ship the Ubox. The guaranteed delivery date is just an estimation, without any guarantee. Customer service never tries to solve or schedule the shipping, and they just transit the phone calls from one to another.

2760 I-75 Business Spur, Sault Ste. Marie, MI 49783 Very rude not even open yet but over 20 years of everyone cutting through the parking lots yet yelling at you then try's saying you're speeding doing 50-60 mph well I know for a fact that is a lie they also tried starting a fight with a couple people this is not a way to get customers also I won't say how many times they have discriminated against groups of people calling them out of names I will not do business with this company if they can't have customer service it maybe shouldn't be allowed I believe they are just contractors but if they are uhaul staff might want to get them in check before opening up or the company will fail fast

The Houghton lake uhaul place is a joke nobody knows what there doing they give e false estimates I rented a uhaul and was quoted one price and then charged extra when I simply asked which way was cheaper I knew it wasn't going to turn out good when one lady said she was only filling in and other was in training and when I went to pull out tires were flat needed air ugh I'm a single woman that for one lives on a budget so come on get it together. I called and talked to sandy and wouldn't you know got no where she just wanted to put blame on others just sad.Guess that's what I get for putting extra gas in it.

The worst experience of my life. I went for a simple hitch install on my Camry. A standard, non-hybrid common car that has never had any modifications done.

All parts for the hitch are their own. For anyone that has done this before it shouldn't take anymore then around 20 minutes. They offered wiring for an additional cost and since I was here, I figured why not. The window I was given for for an hour. I figured approximately an hour and a half just to be safe. They almost a full four hours stating "needed time to charge a battery" and "complications". Clearly they didn't know what they were doing. I needed to go to work and the manager Orran just kept staring that he could remove the hitch and wires and it would take about the same as the amount of time as it would to simply finish it He kept promising completion in 15min. 40min. and then when I would remind him he would change the amount of time he claimed originally and then he changed what time he stated it. These people are so corrupt and dishonest. They even charged me additionally for the "extra time". Finally, they refused to give me any kind of a warranty on the work they did or on their parts.

Worst possible experience with UBox reservation and delivery process.
Don't fall for it.Delivery dates are not honoured.

I have rented a unit from the Broad st Augusta Ga location for several months @ $119 then price went up to $129. I'm ok with that. My issue is with the GM ( Felicia). 1st it was the access code did not work ( lightning hit building) so had to access through key pad at another building. No problem. 2nd Felecia denied my husband access even though he had my info ,code ,ID & key to unit.3rd Again my husband was denied access by GM( Felicia) saying we did not have 24 hr access even though my contract says we do. Another employee to ( Felicia we did have 24 hr access. I called former GM with complaint , then Felicia called me to ask my husband to come back & husband was allowed access.After I made that complaint NOW when I tried to pay my bill the day before due date & was told my bill was now $139 with 10 added for 24 hr access. I paid that bill under protest. GM ( Felicia) then calls me to say because of computer glitch Everybody is Being charged 10 extra for 24 hr access. Even though my contract says I already have 24 hr access. This is not acceptable. I might add that the Only issue has been when my BROWN SKINNED husband tries to access our unit. THAT IS CERTAINLY NOT ACCEPTABLE . MY HUSBAND IS A VETERAN & DOES NOT DESERVE THIS TREATMENT. If this is not corrected I will be closing my unit @ letting our VA rep know of this issue. I have also rented trucks several times...that will also stop.
Not the service UHAUL should be proud of.

rented 15' truck and did not get 20 miles out of athens and truck poured out and broke down and waited for 2 hours to get a ride back.tow man said truck is not rpairable. waited for uber and told i might get reimbursed. not acceptable. i have been doing business for years . apparently, this location does not maintain their equipment and just randomly rent out defective trucks. not happy at all
trucks to make sure they have

Well I rented a storage unit at a U-Haul location in billings mt and I rented that unit for some time and my pay ment was never late well today I told them that I would be cleaning out my unit and I just payed the rent on that unit on the 27th of March for April well I did not now that I was going to find a place to live that fast but I did well I cleaned out my unit toulk the key back and the Lady that was working she was rude and sarcastic wean I asked if I would get part of my money back and she had a attitude and so I am fighting with them about getting some of my money back and I have proof that it states that the money will be refunded wean upon vacating

I am basically being punished because I only carry a debit card and not a credit card. I tried to rent a pickup truck to move a few boxes in order to do it in one day and maybe one or two trips. I was told that I couldn't get the pick up truck with the debit card and would have to get a cargo van instead which would cost me $.30 more per mile.

Beware!!! Rented from uhaul after paying around 2000$ from Utah to Texas. Was charged an additional 40$ for debris left in back of u haul. Total bs!!! Never renting from uhaul again!!! The customer service agent was rude and could care less!!

This is the sorriest form of customer service. I pulled in uhaul for refill of propane refill of five bottles. I waited no one showed I walked to office and was told it would be 10 minutes before I could get service. I waited 20 minutes and still no service. I while waiting ask to use air was told it does not work. And no help was given or offered. Then I waited for propane no show. But someone pulled in with uhaul trader and service was immediately given. So I'm just a no good cash customer that can wait till you get the time to bother with me. Nope I'll take to a real company that provides all customers with the time and respect they deserve. Thank you but no you don't want my business have a good ?

I rented from this location last month!

Peak Business Services
14440 Cherry Ln Court # 117
Laurel, MD 20707


And had the worse experience ever!! I completed my rental online and went to retrieve my Keys from the lockbox. Upon opening it, the box was empty. I went inside to inquire why the box was empty and the owner operator held up the truck keys and jangled them in my face. He then told me to show him my ID or I couldn't rent HIS truck!! I explained that I had rented every online and that U-Haul already had my information. At that point, he proceeded to put the keys BACK in his desk!
I couldn't believe it.. even though I felt weird and creepy giving this guy my ID to pour over, I really needed the rental and didn't have time to go some place else so I showed him my ID and he poured over it!
I am hopping mad , and even more pissed that the District Manager send me a generic email crediting me $50 off my rental INSTEAD of addressing the issue!!
I want to feel safe and not harassed when renting from your company. Something tells me that that operator only treats women the way I was treated.

Please have someone from U-Haul contact me, and please not the area manager who definitely did NOT solve the issue.

Kind regards

Veronica Sallee

I'm suing uhaul. The manager at a location has a personal vendetta against me. I paid an $1100 bill in full and he red flagged me. Now my poor mother cannot rent a uhaul and will lose 2 full storage units of her belongings in two days because they would not rent to her

I scheduled to install a hitch in my SUV. Then after several days they told me the one in stock wasn't the want recommended for my vehicle. The new one need to be ordered. Then the installation would happen several dates later. They told me over the phone my charge in credit card would be refunded after declining their option to solve it the issue. The refund never came and had to claim through my credit card issuer. Don't recommend them. Avoid U-Haul.

Your Uhaul complaint media site. Non stop harassing me. Dozens of name calling.
Please explain

I guess uhal wont care but....WORSE EXPERANCE I EVER HAD WITH THEM. Go somewhere else they used to be so good n depndable but no more. They hurt us so bad. So reservations are completely pertend. I understand because someone didnt return. Than u dont pertend to take a reservation or u do what u can to get a truck to that dealer. You have peoples lives in your hands. We are oldder both disabled n i almost died from covid last year and GOD is so good that im still here. We were forced to move for health reasons. We reserved a truck. Got help in nj and pa volunteers to help. At the last minute they canciled that truck. Had to take a smaller truck than had to get a second truck further away and rented a suv. Had to make 2 2hour trips each way before we could even unpack. Screwed up the volunteers. Numerous calls to uhal they screwed up drop off lications twice and we almost droped off 1 truck wrong because of them. Was promised a free day on both trucks and extra miles on 1 truck so that really didnt help. Than the second truck i dont think i got the free day and who knows about milage. 1 person from uhal offices when i said so these are pretend resorvations he said WHAT DO YOU WANT ME TO HAVE A CRISTAL BALL. Are you kidding SO SAD WHAT HAPPENED TO UHAL.??. Im so sory uhal i used always trust this company. I will say this most of all the people were nice but long hold times and lots of confusion when they are dealing with peoples lives. Horrible. Have back up plans.

Well. What can go wrong with this U-Haul company again? First, I made the reservation for a truck 3 months before I needed it. When I got there, there was no truck for me. Second the guy tells me they have a bigger truck that they can give me. I said, for the same price, right? He said no. Not only that but the mileage per mile was also more. I said you must be kidding... He wasn't. He then proceeded to tell me I have a moral choice to make. Go somewhere else or take a truck from someone else who has booked it already. W.T.F. kind of service is that. Unfortunately, I had NO choice as I was on a time crunch for the truck so not only did U-Haul screw me but also the poor SOB that was also now without a truck.
This is my second terrible experience with U-Haul in 3 months. The last time I had a truck reserved at a different location and when I got there, they said my truck was at a different site and I had to go there to pick it up. When I got there was no one there to help at the office as it wasn't open. Not only that but due to the distance it was going to cost me many more miles which would end up costing me more money. When I messaged the company for a refund due to their mistake, they flat out told me no.
Anyone that needs to rent a truck I would HIGHLY recommend looking elsewhere for a rental. Either that or plan an extra 4-5 hours to get a truck and plan on spending about 1/3 more than they tell you.

So since 1997 everytime I am firced, and I use the word forced to use U-Haul they have not meet the basic standard of a good company. Everytime I reserve a truck general at least a week in advance I show up and have to get a smaller truck as I get no choice. Severam times I have to abandon possession due to NOT meeting my requirement. Lastest this week was afain going to use U-Haul for a small convenient but pay more and again last moment changed. Then found out $50 guarantee, which does not really excite just a company ploy to make you think there improving. Called back, again told they don't agree to what you reserve and that I was not entitle $50 unless we can't agree. Long story short, cancelled went with Penski who I never have problems with, honors and reserve what I make reservations for. Never again with U-Haul.

Picked up my U-Haul the engine light was on so I let one of the lot employees know and he told me that it was nothing it would run fine. Said there was no other U-Haul available. It drove terrible the steering was difficult and thank goodness after we empty to you all is when the whole back end shifted and the tire blew out! They never checked their equipment. 3 days later I went back to talk to a manager who was not there and the assistant manager basically called me a liar and when I told him about the tire he looked around so they didn't even notice that the tire was completely blown out and most likely rented that to someone else! Very very sad I'm desperately trying to get a hold of corporate but I'm seeing how difficult that is! I move often I've always used U-Haul I will not use it again!

I thought old world comcast was bad. U-Haul is much worse and it's not even close. These folks canceled my rental twice and then basically blamed me.....

Every single time I use U-Haul they give the wrong reservation and booking information. Either they book a truck at the pickup location that no longer exists or send you to a drop off location that no longer exists. Or the pick location may exist but they don't have your truck. This happens every single time. I have had to drive for miles to pick up a vehicle or equipment that was booked at a nearby location, most of the time not told until I arrive to pick it up. The only time I uses this company anymore is when it's an absolute must and there isn't another company in the area. I don't know how this company stays in business.

Eric the Assistant Manager at the Red Bluff, California location is excellent at customer service. He deserves a promotion. U-Haul needs more employees like him.

I'm in BC Canada. I rented a small trailer to help move a friend from Kelowna to Kaslo (350 km / 220 miles) I booked for two ways because I thought I might be picking up some equipment to bring back. It turned out there was nothing to bring back so instead of hauling an empty trailer all the way back, I called customer service and changed my drop off location to Nakusp, which is the first town with a uHaul depot on my route home. Everything went smooth; I dropped off the trailer in Nakusp yesterday afternoon (it was rented til this morning at 10am), and all was well. Then an hour after my drop off time this morning, I got a call from the local outlet asking me if I was bringing their trailer back, and I said no, I already dropped it off and I explained how I had changed the arrangements. She got very upset and was telling me I would be charged for a "double one way." I told I made the arrangements and was told my contract was modified. She then said "Thanks for screwing us over" and hung up on me. I'm totally satisfied with the rental agreement and the service. There were zero problems. It's just that call... that one person. Unless she puts a charge on my credit, I don't really care about it, but it is very bad PR, imho.

I had the best experience from a beautiful gal named Joni she was very helpful hooked up my trailer explained a lot of things that I wasn't aware of and pretty much told me everything I needed to know ahead of the rental. she was very friendly outgoing and seemed to know what she was doing.She did a thorough job and checked the trailer over after hooking it up ...as I felt nothing would be a safety issue for me later down the road & it was fine No issues at all with my trailer.The place was busy she was overwhelmed but didn't let it affect her or attitude with me at all.Kind considerate & just a nice gal ...Ankeny Iowa Uhaul I hope to see her again!

CJ helped me at the Uhaul in Fountain Hills, AZ. He had a very special customer service attitude. If all employees were like this, America would be a better place!!

I spoke with Ms. Teresa M. @ customer service an she was an very pleasant,kind and highly professional.She is Great with her job N her personality was real and understanding She deserves an promotion..Thank you Ms.Teresa!Me and my family appreciate you an your profession! peace &live to you an U-Haul!

I called Uhaul in an attempt to retrieve some receipts from a UBOX rental that I placed last year. I'm not great with computers so I wasn't sure what to do. I got transferred to a woman names Honoree Pemberton (ext 850881). She was very helpful, pleasant, and patient. If all customer service departments were staffed with people like her, the business world would be a much better place. Please reach out to her and give her a pat on the back. People like her are often not given the recognition they deserve.

Today I rented a covered 6 x 12 trailer from your facility in Ukiah California. There was a problem with the wiring in my truck and the new general manager David gave me exceptionally good service by handling the problem himself. He did extensive troubleshooting to find a problem and now I'm back on the road good job!. Yeah

I absolutely loved my customer service experience with U-Haul on Joy Rd and Southfield Detroit, MI. People skills were excellent, staff went over board to work out best deals that's fit for moving. Anyone looking to rent I recommend that location.

My experience with uhaul have always been professional. Mr. Brian and Mr Erol have been excellent. My name is Mrs. Helene Glover-Seelye hyphenated.

My contract number I moved from Tulsa, Ok to Dayton, Ohio. I want to give special Thanks to Brian(District Manager Tulsa), Tanya(Tulsa) and Coty(West Carrollton, Ohio) These key professional people are why I continue renting from Uhaul for the past 28 yrs. Now, That's says it all!! Outstanding service and care. Thank You Uhaul for another successful move. See you next time. I would like to request that the people I mentioned above get some very special recognition for their pride and a job well done, Please. Sincerely, Debbie

I hope it's not too late to give some praise to theses two individuals, but I just want to say Lucas Rogers and Leslie Hardison located at 2900 Atlanta Hwy Athens, GA 30606 U-Haul are outstanding people. If it wasn't for them I would not be starting a new life in FL with my fiancé.
At first I was going to go to budget because originally it was cheaper but when I got there they added $300 dollars to my bill for "taxes" and other ridiculous stuff. I had 24hr till I moved and I was ready to just curl up in a ball and cry. I went to this U-Haul down the street and I told Lucas the problem NOT ONLY was he supper understanding, he also matched the original price that budget gave me. Leslie was also working so hard to help me ON HER BIRTHDAY. They both had the best customer service i had ever seen and they were also extremely nice!! The move went great and its all thanks to them!!!!! THANK YOU SO MUCH! You LITRALLY saved my life.

from Ken Kron

It was general a good experience. The process to rent the U-Haul truck was fine.
My only complain was that the use of gasoline was unfair. I drove the U-Haul
truck a total of 12 actual miles, and I stopped filling the tank after the pump
registered $20 worth of gas. The gas should have cost less than $5-$7.

That left a bitter taste after a good experience.

Ken Kron
Ocoee, Florida

UHAUL CUSTOMER SERVICE DOES WORK

After two unsuccessful wiring installations at U-Haul Fairfax, VA, and after totally unacceptable service stories from that location that are too long to explain here, I finally wrote a complaint to U-Haul Customer Service. Contrary to stories I have read on various forums about U-Haul Customer Service, I found that they do respond and that it does work. If you are having problems, I'd give them a try.

Dustin Clark, Hitch Central Manager at U-Haul International, took up my case and after two months, things began to move. He first researched what wiring hitch was appropriate for my car, something that installers at Fairfax could have easily done the first time. Then, Dustin sent the correct wiring harness directly to my home so it could not be misplaced at the Fairfax location. He made sure that I had a valid appointment today and instructed U-Haul Fairfax that since this was their third try at installation and I had purchased a warranty, they were to make sure there would be no charges to me for either parts or installation.

When I got home we hooked up the trailer and all lights finally work properly this time. After losing the first half of this summer, my wife and I really may be out on the water in our kayaks this week! Thanks U-Haul Customer Service and Mr. Clark. I finally felt as though I had someone in my corner.

we were very happy with the customer service from the Washington Illinois u-haul dealer

Booked a UHaul trailer out of Victoria BC for March 28, 2015. I was notified on March 27 that a trailer was unavailable in Victoria and I would have to drive 50 miles/ 80 kms to get the trailer I had booked approx 3 weeks earlier. I went down to the Victoria UHaul depot and spoke with Teddy, the Assistant Manager. He was most sympathetic and helpful. He eventually had them focus on completing the repairs ASAP on a 6' x 12' trailer ( the size I needed) that was in the shop and provided it for me the following day. I picked it up the on time with new tires and in very good condition. UHaul gets a less than stellar recommendation but Teddy and the Victoria crew get an 9 out of 10. Thanks Victoria crew!

My experience with U-Haul customer service and support at 8671 Central Ave., store #818034 was great! It was a pleasure to work with Mr. Antoine Budd on October 29, 2014. He is patient and kind. He took the time to answer my 50 questions regarding the packing materials I needed to purchase for my move. He also recommended the size of the U-Haul truck needed to transport my furniture. He was clear and precise regarding how charges would be incurred i.e. truck rental, mileage and refueling. He also explained what I should do if the truck malfunctioned. Mr. Budd addressed all of my concerns and provided me with excellent customer service. Thank you.

Dear Consumers,



I have used U-Haul trucks in California since 1975. I give Johnny B. Manager of Tasker's of Vista, CA a FIVE STAR RATING !!!



The shop is clean, organized, he is friendly and patient. He is a very professional businessman, and I can really tell the difference ! I have used other rental truck companies before for office moves, etc., and again, I find TASKER'S AUTOMOTIVE 1806 E. Vista Way, Vista, CA 92084 CALL HIM DIRECTLY AT: 760-724- 2184 100 % EXCELLENCE ! IF YOU ARE MOVING ANYWHERE IN NORTH SAN DIEGO COUNTY OR UP TO TEMECULA FROM SAN DIEGO, OR ANY RELOCATING FROM INLAND TO COAST OR ANYWHERE NEARBY, HE IS THE BEST ! Again, ask for J I GIVE HIM A STAR RATING. I am a native of the area, and this is your best U-Haul Rental Co. !!!

I wish to compliment the excellent service I received on Thursday, Janaury 16, at the U-Haul in Plano, Texas on (Alma and Parker) from Deenese who was gracious, accommodating, and provided great customer service. Keep Her!

I Would Like To Say ,i Rented And Bought Trucks From U-haul. I Never Had A Problem That U-haul Could Not Take Care Of. I Did Find Out That Some Over Charging Was From The Dealer It Self, Not U-haul, So Always Book On Liney My Son And I Bought A 1997 E-350 17 Ft Box Van From A Dealer In Pa, And You Have To Go Threw Thre U-haul Sales And I Had Crystal To Help Me, She Was Great And Took Off A Good Amount Of Money From The Asking Price. What A Great Deal We Got .if You Are Going To Buy A Used U-haul Truck Call The Sales Office And Ask For Crystal. Thanks U-haul Kevin Mosso Flinton Pa

At The Rancho Location Lorin Was Extremely Helpful. Irented The Trailer In The Morning And He Was So Helpful That I Wanted To Tip Him But He Wouldnt Take It. A Coupleof Hours Later My Husband Brought The Trailer Back And He Said The Same Thing. About Elias. Thesde Two Gentleman Deserve Raises

after dealing with four customer service people working for uhual there did not try to understand me i was very upset no one could help me find my stuff are even try and there were very rude one even hang up the phone on me but thank god for a wonderful customer service name paul 1172507 i did not want to talk to him but in the end he understand me and take his time to help and make sure i get the help i need and now i am very happy thank to paul we need more people like paul who care and understand customer like me thank you very much paul

Great service I rented a ramp trailer recently and I was given excellent customer service.It wasin charlotte North Carolina 2473 the owner Joe and manager Scott were very helpful with my rental Iwould recommend this dealer to anyone that needs a truck or trailer

First of I read the above complaints. I have quite another story to report . My 47 year old son , rented a U Haul truck , driving from michigan to Tucson Az . Unfortunately, he only made it as far as Lofton Rest Area in Arizona . You see he suffered a fatal Heart attack and passed away(2 weeka ago) U haul was wonderful about taking care of everything for us . They sent a driver to pick up the truck
and drive it here to us. They even hired moving men to meet us to the undloading site . They unloaded all of his belongings so that we could go thru them and donated the rest to the White elephant here . I am so grateful for all their help
Thank you and your wonderful company

Sincerely .. Mrs Geraldine
Slate

my husband I and needed a trailer to transport my mom things from Jackson,Tn to Indiana the young man at the Airways Blvd location Harold Long was very professional and helpful,very knowledgeable if I'm in need of your services again in that location I will certainly look for Harold.
Thanks, again Harold


THE LAWSONS

I rented a car carrier and purchased the tow ins. The coverage was for up to $10,000. The carrier was hooked up by the uhaul dealer. When we went to load the vehicle we were towing the the carrier came off the ball and caused some damage to the tailgait of my friends truck. After contacting the insurance carrier,REPWEST, the claim was denied because we didn't check the connection. At $11.00 a rental that's a profitable scam you got going on there. Gee Thanks for the shaft.

Never work for this place .i did and im glad i dont anymore .

I have been a U-Haul dealer since 1992. This week a regional or district manager has asked my employee of 21 years with storage rental and u-haul rental experience to apply for a job in our area where they are locating one of their "big" stores. How unprofessional can one be to hire my trained employee away from me????? Hire your own people and train them the way I did. As a small business I can't offer all the perks a big corp. can but he has been treated well over the years. Now I need to rethink if I still even want to be a u-haul dealer. Probably not with such low scruples. I am looking into the legal aspect of the circumstances to ascertain if filing a lawsuit is justified.

i am a uhaul customer service rep and i see all these customers who post comments on how horrible we are how our rates suck. if you dont like our rates dont rent from us. plain and simple. but we have so much on everyone else if you can find a better rate we will match it or go lower. customers see the 19.95 and think that thats all theyre paying are imbeciles it says on all of our trucks that there are mileage fees. if you ever get the chance give uhaul a try i mean honestly we are only here to help you. i love being able to help a customer but when i have customers that dont want what i can give them and only what they feel they deserve, i cant fully do my job. if i cant do my job and give you the best i can give i have failed. i try so hard to make my customers happy everyday. i have never lied or misled a customer. if they take what i say and twist it thats their own ordeal. not a reflection of uhaul.