Posted by SEFB
I would give ZERO stars if that were possible! My response to the UPS email asking, "Tell us about your delivery":
My package was NEVER delivered! I had to go to the local UPS hub to pick up my packages! Outsourced customer service SUCKS! The staff at the hub advised that they never received any messages from customer service even though customer service assured me that "URGENT" messages had been sent to the hub on numerous occasions for several days in a row.
I would NEVER recommend UPS to anyone for shipping. I will leave this review on every corporate review website that I can find.
I would NEVER recommend that a US corporation outsource something as important as CUSTOMER SERVICE! The outsourced employee has no vested interest/incentive in providing quality customer service. This lack of service to the customer will turn away even the most loyal customer.
UPS: You need to address this!!!