US Bank Customer Service

US Bank credit cards are so worried about their fraud exposure that they make fraud your problem and disallow things like airline tickets, VRBO reservations, and small amounts charged. They really are not interested in the fact they inconvenienced you but in covering their own behind. After three instances of having my airline reservations online denied due to "potential fraud" and using a different credit card with no problems and being told I should tell them if I travel in the US to avoid problems. I am done. If you do not want a nanny bank you need to inform every time you do something then you should be done too. They are not protecting you they are inconveniencing you to protect themselves. Boycott them!

This bank should not be in business. They are thieves not bankers. 2 1/2 months ago I went to get money from my account, and was told my account was on hold because of suspicious activity. My online account was closed. So I had no access to any of my account details. I was told my account was frozen and Noone had access to it except the person that put it on hold. They could not give me any explanation or help me. I did not receive any kind of letter, email, no phone call, explaining anything, or the reason. Not even the branch manager could help me. I only had $3100 in my account, and my work check was just direct deposited in my account, and I was top oay my rent with that. They would not release my money to me. So I was 2 weeks late on my rent so I had to pay all these late fees. I almost got evicted. I had to borrow from family and friends just to get by. It really set me back, and I was furious that I couldn't do anything about it. My account was frozen. That was 2 1/2 months ago. I just finally received a letter telling me that my account was being closed for suspected irregular activity. And I would be receiving a cashiers check with my balance after all pending transactions were rendered. ( I travel alot and was having a hard time getting my new debit card sent to me. I went into the bank twice in San Diego to get a new card as ND they said they would rush it in 3 days and I could pick it up at the bank. It never made it before I was off to another job. This happened 4 times. The day I finally got my debit card they shut my account down. With no explanation.) So that is the irregular activity, which is all they're fault. So in thus letter I figured out that some off the wall branch manager, at a bank I don't even bank at, never stepped foot in that branch made the decision to shut my account off. I've tried calling him/her and they keep giving me the run around making excuses , and to call back next week. I went into the branch and he would not talk to me. The branch is US Bank Branch manager Torrance-Pacific Coast hwy branch. And no name for the branch manager. So a couple of days after receiving the letter I get a check from them for $637.41 where is the rest of my money, like 2500 is missing. The letter says here is a cashiers check containing the remaining collected account balance on my closed account. I want my money and I'm going to get it and alot more for all I've been through. This has to be illegal. But a lawyer will figure this out. I will be sueing.

The BANK could not assist me because no one could explain, A deposit was placed on a card in debt assistance. How can I get the funds back or transferred to my checking account. 6hours 315 YOUR CALL IS IMPORTANT YOU WILL BE CONNECTED WITH THE NEXT REP.$1616 was deposited on a card in debt assistance.So what now. The funds are dead on the card and on the first the loan is to start being paid from my overdrawn account. The funds are lost and I will pay for funds l never received an THE BANK ? IS CLUELESS. DO I REALLY WANT TO ? CONTINUE MY BUSINESS WITH YOU?????. YOU ADDED TO THE DELIMA.

We paid off our camper loan with Us Bank 7 months ago and have yet to receive our GAP refund. After numerous calls to their customer support, they have really put us through the mill. First of all, WE had to submit several copies of the check for the GAP refund issued to them by the dealership. Then, we were told they had to put in an investigation as to where our payment was, which is ridiculous as they should be able to see the check sent was never cashed and could issue a "stop payment" on the check and reissue our payment. Talking to these people is a nightmare and all we ever get is a run around. We really feel that they are doing everything in their power to frustrate us to the point where we will just forget about the money coming to us so that it stays there in the bank. We will NEVER use this bank for anything again!

Worst service ever, have been with them 38 years and don't often need assistance from customer service but have now spent 2 days trying to get help with a transfer. I was transferred to wrong extensions so many times and hung up on so many times I lost count. Definitely will be switching banks.

I closed a US Bank checking account that my brother and me opened in 1989. Errors were made when the personal banker made updates to the account. I got locked out online. I Called her, called customer service, and a another #. After about 2 hours of getting the run arond, I was told I could not access online for 24 hrs. 25 hours later it still had me locked out. I was livid and called the lockout # and talked to a guy named Parker. He looked into it and said " info on the account is not accurate and supervisor who said lockout is 24 hrs was wrong as it is 48 hrs. I immediately went to the branch and closed out the 34 year old account. The wait time online was insane!!

I did not receive all my money from U.S. Bank. A representative lied and claimed that I called the bank requesting a replacement card. My account is tied to 2 cards that I never received. The individuals responsible for me not receiving all of my funds are totally unprofessional. I would not recommend this bank to anyone. No star rating from me.

My visit at us bank today was extremely unpleasent.
the clerk who helped me was impolitem rude and unfriendly.
It seems that he was disproving me being there.
I use the us bank in Grafton, Wisconsin.
I normally get first class service until today.
I felt humiliated and frustrated.

If I could rate this review for US Bank a zero I would. I was a US Bank customer for 10 or more years now. Never once I was late on my payments. Although this last year I've spent more money using the credit card, but the payments I have been making were above the minimum payments. Recently, I received a letter from them indicated that they will increase my APR from 22.24 to 25.74 with the reason "due to my spending" so as they claimed. I called and asked that why I am being charged an 25.74 APR in January while my Jan statement says only 22.24? They didn't have an answer for me. They are charging me $64.61 instead of $54.38, on a 25.74 APR, an additional of $10.23 more on the interests alone than what it is supposed to be. This is how they make money by ribbing off their customers. Imagine $10.23 additional per customer multiply a million customers like me they have worldwide. This is how US Bank make money by ribbing their credit card usere like myself. Do not ever do business with US Bank is my best advice.

Having too much trouble logging in to my accounts recently,If USBank doesn't want to help me I'll move to another bank

Just had the worst experience ever with customer service regarding external transfers. I was hung up by 2 of the 4 reps I was transferred around to. One of them was Michael. Rude as ever. There was only one rep that was helpful, unfortunately she had to transfer me to the last rep which was also extremely rude and hung up on me. These people know absolutely nothing about US Banks products and the service is horrible. They plain and simple do not want to help you.

Just went to a US Bank drive up Window. Over 20 minute wait with 1 teller working. Please hire some workers, or put up a sign that states "can not help you" Been a customer for over 20 years.

I've been with this bank forever. It was customer oriented and convenient. Recently it has closed 2 branches in my area and service has been reduced to a crawl. the Northgate branch in Seattle does not have a drive in window, there is always a line in the lobby, there are no chairs for a handicapped person to use and the simple process for depositing a check takes all day. Time to start shopping around for a new bank.

I just had the absolute worst bank experience. The fortuna branch has employees I've never seen before. Today one of them was extremely rude. I will change banks if it happens again. Her last name was Wright.

Us bank says I'm negligent because I didn't know my checks were stolen from mailbox when I ordered them. So I am liable for federal mail tampering and forgery of checks. Wow. What's great bank. They don't care about you one bit.

On 05/13/2022 I transferred $45,815.49 from my US Bank account ending in **** to pay $47,480 down my Home Equity Line of Credit balance at US Bank. As of 5/23/2022 that money has still not been credited to my account. It was part of my current available balance, from an internal US Bank account, and has not been immediately credited.

My money is missing from its original account and I do not have access to it. It is also not available in the HELOC account. The bank is causing me undue distress because my banking situation is deteriorating rapidly due to having almost $50,000 unavailable to me.

This is money that was physically sitting in my US Bank account for months. It is an account that has been opened for 20 years.

My HELOC is also used as an overdraft coverage account. Now I am without coverage and may be forced to bounce checks as my anticipated cash is not available.

US Bank Customer Service is beyond rude. They shout over me, constantly interrupting me and trying answer questions before listening.They act as if the question I have is a challenge to their integrity. I've only opened this account 4 days ago and I already hate the experience of them hanging up on me and making me get back into a long phone cue as if I have nothing else to do. Its clear they hate their jobs, because if "calls are being recorded for QUALITY ASSURANCE then a few of their customer agents should be fired. I haven't experienced quality from them.

This bank is beyond pathetic. My Elderly Mother has banked with them for years. They require all individuals that are to be signee's on an account to be physically present. Try doing that when you live 1700 miles away, and having them still screw it up. She has been fined several times for late payments that were supposed to be setup on autopay. They won't answer questions unless you are on the account even when you are just trying to pay off the balance. So I need to make a credit card payment when I don't know the balance? I am a signer of all of her other accounts. They continue to not live up to the extremely low standards I have for them. JDB

The worst! Incompetent, routine banking takes 3-5 times as long as any other banking institution. The staff can never seem to close on any issues. Just a simple task of closing an account has become several months long. If we have sent paperwork once we have sent it 3 times. Unexplainable how this institution has a charter! Put your money elsewhere.

I Had An Appt Today With The Manager Of Usbank At Country Club. The Worst Appt Ever. In Person. Rude And Uncaring And Prejudice Towards Seniors. I Would Never Suggest Anyone Use Them. Never.

US Bank Stole $6250.00 from my business account. On March 9th 2022 US Bank deducted
$6250.00 from my business account without any prior notice by phone, email, or letter. I
called US Bank customer service on March 9th 2022 and was advised that the $6250.00 was
a reversal of a previous credit issued on my debit card. After several more phone calls I was
advised to submit documentation regarding the claim filed which I did through the local
branch on March 10, 2022. On March 14, 2022 I was advised by customer service
representative Michael that the case had been resolved and that the $6250.00 would be
back in my account within 24-48 hours. On March 16, I called once again and was advised
that the information I had been given by Michael on March 14, 2022 was not accurate and
that my case had still not been looked at but it had been escalated to a supervisor named
Eugene. I asked for Eugene information and phone number and was told that nobody has
access to the dispute personnel not even branch managers and that I would be contacted
within 24-48 hours if more information was neccessary. On March 18, 2022 I received a
phone call from dispute supervisor "Michelle". Michelle said because the documents were
not sent in within US Bank guidelines the $6250.00 would not be returned back into my
account. I asked if the money was being returned to the merchant and Michelle advised that
it was not and that US Bank would be keeping the money. Michelle was very beligerant and
her attitude was very non-chalant. Michelle said there was nothing more she would do and if
wasn't happy I should send a letter to Andy Cecere the bank President in North Dakota. I
asked Michelle to confirm the address that the document request was sent to and if the call
was being recorded. She said in fact the call was being recorded and on the recorded line
she read me back the address that DID NOT include my suite number which is why I never
received the document request. I asked her also why it was ok for her to call me and tell me
US Bank was keeping $6250.00 but they could not give me a courtesy call to let me know
that they needed additional documentation to support my case for $6250.00. In a very
beligerant manner Michelle replied that supervisors never called out for information and it
would be impossible to call given she had over 100 cases per day to look at. Michelle also
went on to say that the document letters are auto-generated and the revocation is automatic
if the deadline expires without receipt. This appears to be an effective strategy for US Bank
to steal thousands of dollars from their account holders and a criminal investigation should
be done by the FBI for wire fraud and bank fraud. I will be sending letters to the Attorney
General in Arizona, North Dakota, and MN to advise them of my situation as well I will be
copying my local Rep Congressman Schweikert and Senator Sinema.

I bought a car, using a loan from US Bank. Campbell, CA branch. I bought it on 9/9/21. From the beginning, there were problems in processing the loan. Constant delays and misinformation. They blamed it on the DMV, but I called them, and hadn't received the
paperwork. That was finally sent 11/15/21. Delays resulted in penalty fees. Since the registration expired 1/2/22, I paid the registration, transfer and penalty fees on mid Dec. My local branch manager, Hayward, CA, has been very helpful through this nightmare, but he's handcuffed by the backoffice incompetence and apathy. He was told on 1/6 that I'd have registration, etc, in 2o days. That was 2 months ago. They didn't even re-submit my paperwork until 2/21. 7 week delay. Now I'm told another 6 week delay from the CA DMV. Meaning I won't complete my purchase, including title and registration until late April. That will be OVER SEVEN MONTHS since I bought the car. This must be a record of apathy and incompetency, and lies.

This bank is the worst.. I've been out of work since dec 2nd 2021 from surgery, I've filled out ever document they wanted and it still wasn't correct..still missing documents.. not to mention hours and hours on hold..

When looking for information about my credit card, with a zero balance, very rude customer service. This is the first place I found to leave a review. Trying to look directly on the website, it is obvious they do not want any feedback. Horrible customer service. I will continue to use my Amazon credit card over the bank I choose to put my money in. This will be reconsidered also.

The customer service department people are rude. I've called over the years for different issues and never have had a pleasant experience

Us bank is horrible. I opened an account with them 2 weeks ago with a work release check that was printed off of their bank. Now everything with fine. No questions or anything. Fast forward to last week and I can't use my card or account at all. Now I call them and they said there was a hold placed on my account till I can verify my physical address. Because my id had a different address than my physical one. Took my new id with my updated address and haven't heard anything yet. I have all my money in there. And they act like they don't care. And they are the ones who opened it with those documents to begin with. What can I do

My son and I had the best customer service possible from Michael Hantid-Margetta last month at your 42nd Ave branch in Portland Oregon. Michael stood tall just minutes before business hours where almost over. It is because of Michael My son and I will continue to support US bank in our Neighborhood.
Thank you Michael for you extremely excellent customer service. I hope you get a promotion soon.

Regards. Thomas & Solomon

I have never had a bad experience with US Bank. I have had a mortgage with them for over two years, and my questions are always answered quickly. I was late on one payment, and when I called to explain my oversight, the late fee was waived. I am sure that would not be the case if I were habitualy late, but who in their right mind could expect that.

I have accounts at two national banks and one state bank. My experience with all have been about the same. I see alot of complaints here from people who signed contracts (either mortgage or auto loan), failed to honor their commitiment, and are now crying bad faith because the lender is seeking to be made whole.

I've banked with them since PNC showed me just how awful customer service can be, and it's been a drastic improvement.

i have just returned from a branch of USbank,money had been removed from my account without permission, the young lady a miss Sarah Halsband of the North Oracle LM-AZ5139 branch dealt with the problem extremely efficiently and professionally,although being agitated and annoyed by this event miss Halsband put me at ease as she navigated her way around this problem with expertise and left me with no questions to ask as she had covered every detail.I was very impressed and rarely write a letter such as this. thank you, i hope you pass this to the branch concerned, a VERY satisfied customer.
Yours Faithfully
Mr Roger Peplow

Our home mortgage is with US Bank. They convinced me to go to paperless statements and on-line payments (Go Green - it's the right thing to do!) but now I find that they added $8.50 in fees for one monthly on-line payment! I'm trying to switch back but can't figure out how to do it on their website, which isn't exactly user friendly. If I could choose, I certainly wouldn't choose US Bank! And they have no live customer service people available by phone on the weekend.

I have just switched all my banking business from a very bad experience with Wells Fargo to US Bank. I have been extremely pleased with the response and professional manner that I have been treated at US Bank. It is what banking SHOULD BE! It is like a step back in time where people cared about your business! I can't say enough good about them. I could state several issues that have arisen that have been handled quickly & knowledgeably. Way to go US Bank ... keep it up!

I have been doing my business banking w/ US Bank for 12 yrs. The messed up and didn't offer to refi my building in a timely manner. Ended up w/ PNC and they are a horrible. Since their mess up US Bank has been treating my quite well, in an attempt to keep the rest of my business. Well, they have got it due to PNC being pitifull. I quess it is all relative.

I was once an employee of the bank but was terminated for violating a policy I didn't even know existed. The day after I was let go I had a mystery fee show up in my account and then when I called the bank all I got was attitude and, "we only refund fees when caused by bank error and this clearly isn't". Well, actually it was bank error-I worked there and the fee structure is so confusing that I didn't even understand it and I looked everywhere to find where it said that I would recieve this fee in my secondary account that was suppose to be free. Apparently my business is not worth the $10 that I asked them to refund, I will close my account out which will cost me $25.00-which is total garbage. Go easy on the customer service people-they are directed to be awful.