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US Bank

Customer Service Ratings and Comments

US Bank is ranked #121 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 42.20 out of a possible 200. This score rates US Bank customer service and customer support as Disappointing.

NEGATIVE Comments

4 Negative Comments out of 5 Total Comments is 80.00%.

POSITIVE Comments

1 Positive Comment out of 5 Total Comments is 20.00%.

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Disappointing Overall Customer Service Rating
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  • On Wed Aug 4th at 10:25 am I went into the branch to withdraw from their ATM located inside an amount of money. After the transaction, I tried to see my balance and after 3 different tries I wasn't able to. I went inside the branch and I asked the clerk to help me with my account because the ATM outside wasn't working properly. First off, the blond girl 'helping' me didn't care a bit that the ATM wasn't working. Secondly, she took my ATM card and went in the back for a long time, without any other explanation. At this point I asked the other brunette girl (which seemed to be the manager) why did she take my card and why is it taking this long. She told me that she needs to verify the card because I didn't show her my ID. I went back to my car and got my ID and showed it to her asking for my balance. I was in much hurry and all I'm getting is 2 slow moving girls like turtles that have no consideration for the customer. The brunette, started arguing with me without a point about why the ID is important and all that, and while I understand it, I don't understand why after I showed her my ID she still keeps on going with a very vindictive tone and a mean spirit attitude. Is that the type of customer service US bank calls 'stellar'?! Thank you very much, but I better not have to deal with that again!
    After I left the branch, i called them again, asking for the manager's name and they refused to give it to me or to let me take with the so called manager.
    I think that's the worst customer service I've ever had to deal with and I need someone to take responsibility for these employees that have no idea what they're doing and on top of that they're rude and unprofessional!

    anktrinity 8/4/10 11:38AM

  • I took in a check from my son. There was no hold placed on it, so the next day I went to cash it. The bank said that the teller should have put a hold on it, but they would check with the bank to see if it was good. I went back to the bank and they claimed that they had not heard from my son's bank. I called about the amount of withdrawal on the check and now they have placed a two week hold on the check.Thus, I will be canceling my account with these liars.Now the manager is not reachable by phone.

    Anonymous 6/4/10 11:29AM

  • I closed my account at US Bank today . I had 6 overdraft charges come in at one time. I was notified by email and went to my branch to cover charges . They refused to remove even one charge in spite of the fact the charges had only come in 2 hours earlier. They have lost my business and I will tell anyone who will listen about their poor cust service.

    Anonymous 5/27/10 4:41PM

  • They will tell you anything in order to get you to agree to something and then they change the terms in midstream and deny that they ever told you what they did.

    I had an issue with their credit card folks and we made an agreement and about 3 or 4 months later they started reporting that I was delinquent on my payments when I was not and they continue to do so. They told me that they would stop that reporting and they continue to this day to report my account as delinquent even though it is not. Their customer service people are impossible to deal with and can provide no valid explanation as to why they do this.

    AnOldGuy 9/28/09 7:44AM

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  • I have been doing my business banking w/ US Bank for 12 yrs. The messed up and didn't offer to refi my building in a timely manner. Ended up w/ PNC and they are a horrible. Since their mess up US Bank has been treating my quite well, in an attempt to keep the rest of my business. Well, they have got it due to PNC being pitifull. I quess it is all relative.

    Yankee 8/2/10 9:15AM



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800-872-2657
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