US Bank Customer Service

User Reviews, Ratings and Comments

US Bank customer service is ranked #482 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.19 out of a possible 200 based upon 97 ratings. This score rates US Bank customer service and customer support as Terrible.

NEGATIVE Comments

91 Negative Comments out of 97 Total Comments is 93.81%.

POSITIVE Comments

6 Positive Comments out of 97 Total Comments is 6.19%.

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Viewing US Bank customer service complaints
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This is a very bad bank. Take your business some where else. All of the departments need a class in customer services. You will regret dealing with them I can promise you.

Anonymous 5/18/13 2:40PM
I am currently trying to obtain a house loan for a purchase that the Seller has accepted. My loan company called me and said that for some odd reason US Bank had indicated a Chapter 13 Bankruptcy that isn't mine. I've called US Bank and also continually receive information that the customer service representative is currently away from their phone but will promptly return my call. Well it s been 3 days and still no calls from either representative. If I loose this home because of US Bank's inabilty to correct a wrong I will sue!! I've waited 6 months for this home to come back on the market. I've submitted an offer and now this BS. Its just wrong.

Anonymous 5/1/13 3:56PM
The absolute worst customer service I have ever had from any bank. I was transferred to six different people all around the country and no one could help me with a simple question about online access. I was finally transferred to an agent that told me my problem was not his concern and transferred me again to customer service. After surviving another telephone tree, a recording told me they were too busy to answer my call at that time and to call back later. STAY AWAY FROM US BANK!!!!

Too Small To Succeed 4/8/13 1:17PM
I have a Home Mortgage with US Bank since Dec 2012 and already want to take my business elsewhere. I called the Toronto, Ohio office and spoke with Natalie about getting a credit card on a Tue. She took all my info and said she would call me back. I called several, several times and I keep getting "she is with a customer", "she is on the other line" I have left my name and number at least 10 times and NO RETURN CALL................I recommend NOT going to US Bank for anything. Customer Service there is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous 4/8/13 10:36AM
I have had 2 auto leases with US Bank. When I pay online the amount due always shows ZERO. I keep getting told by their reps that it only shows the amount due on the day it is due. This is not true. When I called about it again I was told that the amount shows up the day after it is due. This is false also. No one,including supervisors, are able to rectify this. I even tried the corporate office and was not able to speak to anyone who can help. Just got the runaround.

Anonymous 4/1/13 1:06PM
I recently banked at my usual US Bank branch, LM-CA-5894, in Lake Forest Cal. I go to the bank about four times a month. When I go, the outside walkup ATM machine never works. I have mentioned it to the bank employees, and all they tell me is that they will look into it. Before US Bank took over this branch from Downey Savings, the same machine never worked as well. I would get the same response from their employees. Both companies have blown me off, and up until now I have kept quiet. Now I think you should try to finally fix the machine, instead of kissing off the customers. Good luck. I'm sure if the machine continues not to work, I'll probably get kissed off again.

Ray 3/13/13 12:59PM
I cannot wait to close my business account with this bank. They charge me for almost every move I make; if I make a money transfer, if I depost a check online, etc. They gave me a business credit line for 5.75% and two months later raised it to 8.75%. Now, when I went to deposit a check online, up popped a 22 page document that I need to read and accept or I can no longer use online services!!!!!!! I am done, done, done with these paranoid idiots. They must have a special staff that comes up with ways to make it more and more difficult to bank with them.

Anonymous 3/9/13 9:17AM
I received a letter from USBank stating that they had inadvertently compromised my account number but that I shouldn�t worry as it was a �low risk� breach of security. I received two of these letters from USBank and decided to get my account number changed. I went in to the branch and closed the account and transfer the money into a new account. When I logged on to make a payment to my reserve account and noticed that there was no reserve account associated with my new checking account. I called Customer Service and was told that my new account didn�t have a reserve account and the old reserve account couldn�t be accessed online because it wasn�t attached to an account � it was now just a reserve account in limbo by itself that couldn�t be used or drawn from, but that they expected me to make payments to. I was told that in order to transfer the funds in the reserve account on my old account to my new checking account, I would have to apply for a new reserve account. Since I had recently been laid off from my job, they said that I couldn�t open a new reserve account because I wasn�t qualified. I kept trying to point out that I already had a reserve account and all I wanted to do was to access it online so I could make a payment. I asked how I was supposed to know what my balance was or make a payment and they told me that I could call the 800 customer service line to find out this information. Today I tried to make a payment by phone but was told the account is being closed and they don�t have any information. I was given a number to the recovery center which is closed. At this point I am beyond stressed out by this situation. I feel like I�m being treated like a criminal for something that was originally USBank�s fault, as they�re the ones who originally compromised my checking account information. I have no online access to my account and rarely receive a statement which means I don�t know how my balances are being calculated or what�s going on with my account. Whenever I�ve complained to USBank, I�ve consistently been told that there�s nothing they can do to help the situation. �I�m sorry Ma�am, we can�t give you online access.� �I�m sorry Ma�am, there�s nothing further I can do for you.� This is the most incompetent and uncaring bank I�ve ever dealt with.

katri 2/23/13 6:52PM
We have an insurance claim due to a house fire and our insurance company made out a check to us and US Bank to make the repairs so we can move back in to our house. The check was cut over two months ago and US bank is still dragging on releasing money to fix our house. They claim that they "never received paper work" or have to have "their legibility expert" review documents before moving forward. Meanwhile we pay our mortgage on time every month and are paying contractors out of our pocket because we cannot stand the wait. But as average American citizens, we can only do this to a point. This is totally ridiculous. We are good rule-abiding people. I cannot wait to get rid of US Bank as our mortgage company.

Kate 2/21/13 10:12AM
I went to two US Bank offices today to see a bank manager regarding a US Bank communication I received in the mail. I have substantial accounts at US Bank and have been a customer for over 35 years. Actually, I was insulted at both locations due to the wait time and negative staff comments before I even had an opportunity to discuss the purpose of my visit. This is horrible customer service. The two locations were North Avenue and Mayfair Rd. in Wauwatosa, WI and 80th and Burleigh in Milwaukee, Wisconsin.

Anonymous 2/19/13 1:52PM
I put in to refi my home in oct 2012 this is feb 2013 still nothing..keep getting the run around asking for more bank statements..I WILL NEVER NEvER NEVER EVER do business WITH these Clowns again!!!! BEWARE!!!

money 2/13/13 6:50PM
Simply wanted to not roll over a certificate of deposit. Service rep said she didn't know how to send me a check with the balance. On hold for 20 minutes.

Anonymous 2/11/13 7:14AM
Not only did they take an extremely long time, and never did complete my loan (I just gave up) but they wouldn't return calls or emails. After my lock in rate expired they started asking for bank statements again. I just paid off my loan(which took me 2 trips to my local US Bank and 2 hours. I asked them to send my paperwork back. They sent it to the vacant apartment address where it sat for 2 weeks, got run over and opened and was scattered all over the parking lot with my ss number, bank statements, etc, etc. two pounds of paperwork. It wasn't all there - no telling who has it. The package did not require a signature and they left it in the driveway where it got snowed on and then run over. They had always sent everything to my work address before when they corresponded with me. I am not happy.

Anonymous 1/21/13 11:28AM
If you can refinance with another bank please do so. This bank is the worst in customer service. I requested a payoff statement in December and had to contact them 3 times in order to get it. I kept getting the run around with simple questions. Each time I contacted them regarding an issue, the conversation was never logged and I had to contact them several times in order to get things done. Worst bank to ever deal with.

alicianike 1/3/13 7:41PM
Stupid people; stupid rules. Terrible bank. It takes 40 minutes to make a deposit or get a withdrawal even if no one is in line! They don't carry 100 dollar bills! They hit your account with constant insufficient fund fees even if there were sufficient funds. they send your mail to the wrong address even after 3 requests to have it corrected. 8 minute or more hold time when phone. Ask for manager: "Oh, she's not in;EVER! Website is hard to use; bill pay - they send checks 5 days later - they block you out from your account online - call and wait 30 minutes to talk to a clueless moron! Do NOT trust this fraudulent bank with stupid people with YOUR money!

tiare 12/29/12 11:06AM
Have had a credit and bank account with US bank for many years. In Aug. 2012 a statement mailed to my address was apparently returned to them. I received my Sep and Oct statements, made all payments (on-line) on time, have never been late, ever. In Nov my card expired and I did not get a new one. I use it rarely (though I carry a high balance, I use this card for travel) so I did not notice until December. Called to get a new card, and was told the account was closed and I will have to re-apply to have it re-opened. I was never notified it would be closed or was at risk of closing, again all payments are current and never received notification on-line or in the mail that this was happening. They claim the returned statement triggered the closure. So now they are losing a high interest paying account I will pay off in the next few months because of their broken system. I would easily qualify for the same line of credit, but I refuse to do business with an organizations that is clearly incompetent and will likely use the closure to leverage worse terms on my account than I current have/had.

chanur 12/20/12 12:28PM
These idiots are taking over 4 months for a simple refi. cant get anybody to call me or answer emails. Wht a joke! Avoid them if possible

Anonymous 12/19/12 12:24PM
Thy are awful keep charging our savings account 30.00 fees for no reason! They won't fix it and told me to take it up with a local branch. The guy I talked to first was very rude so I asked for a manager ad she was even worse! This bank is ridiculous!!!

Anonymous 12/17/12 12:28PM
MY VISIT TO US BANK (BRANCH:O'FALLON,IL) WAS ONE OF THE WORST EXPERIENCES I HAVE HAD IN MY PROFESSIONAL CAREER. I DEAL WITH MANY BANKS IN MY LINE OF BUSINESS AND HAVE NEVER BEEN TREATED AS BAD AS I WAS AT US BANK. I WENT TO CASH A PERSONAL CHECK WHICH THE DRAWER HAS AN ACCOUNT THERE. TWO ADVANTAGES TO DO THIS IS TO BE SURE THERE IS SUFFICENT FUNDS IN THE ACCOUNT AND NO SERVICE CHARGE WILL APPLY SINCE THIS IS DONE AT THE DRAWEE BANK. US BANK INSISTED ON ME PAYING A $5.00 FEE, BEING A NON-CLIENT OF THE BANK, ALTHOUGH THE DRAWER OF THE CHECK HAS AN ACCOUNT THERE. AFTER A LONG DICUSSION WITH THE MANAGER THE $5.00 FEE WAS WAIVED, BUT I WAS REQUIRED TO FINGERPRINT THE CHECK EVEN AFTER SHOWING PROPER ID. I ONCE AGAIN COMPLAINED ABOUT THEIR TREATMENT TO CUSTOMERS AND I HAVE NEVER BEEN REQUIRED TO FINGERPRINT A CHECK BEFORE.I WAS ASKED TO LEAVE AND NEVER COME BACK WHICH I INFORMED THEM THAT I WAS HAPPY TO COOPERATE AND LET THEM KNOW THAT I WILL PASS ON THIS UNPLEASANT EXPERIENCE WITH EVERYONE I KNOW AND DO EVERYONE I DO BUSINESS WITH.

BIG BILL 12/7/12 4:38PM
Very poorly organized customer service. I am trying to get me lease payoff. No way to log on the Internet. No automated phone service. After I was on hold for 30 minutes and transferred 3 x, I was told the account is in my his husbands name and they can't give me info.
I dont know how that is possible, since all my paperwork says I am the co signer. We will not be leasing through this bank again. There rates may be marginally lower but their customer service is useless. Don't use this bank if you ever need to call about your loan.

Rll 12/3/12 2:30PM
This bank is awful. Dealing with someone thru the foxlake, Illinois branch regarding refinancing for the last 9 months when I was told it would only take2-3 months. It would take days for them to return my calls or emails which would always result in needing more information from me. It seems like my file was in underwriters for 5 months. I do not think they know what they are doing. Would not recommend this bank.

alexandra 11/28/12 9:27PM
US Bank has no customer service. They placed a hold on a large check written by another national bank. The hold seemed excessive, 13 days! When I complained the clerk talked to the manager about calling the other bank to verify the check and the manager said she would call. The manager would call me to let me know what happened. Surprise, no phone call. I've had this account for 2 years and this is the first time I've seen this woman who was declared to be the manager. I go inside this bank about 3 times monthly. I don't know what this manager does with her time, but she doesn't seem to be in the office or return her phone calls. As soon as the hold is lifted on this check I will close the account. I wish I had viewed online complaint sites prior to opening an account with US Bank. Customer service is really bad.

former customer 11/17/12 2:12PM
Lied to and misled, told me they refinance mobile homes, told me I had been approved, paid off bills over 20K to qualify and get loan down with low rates, after that at the end they told me they didn't do mobile homes, I had a loan in New Mexico that was my ex husband's home, but my name was still on it, they said they would over look that because of my excellent credit and then they weren't sure they did mobile homes but manufactured homes, then denied me after all that said I was a risk and on and on, never telling me the truth.

me 11/15/12 5:20PM
I needed a replacement card. Since I moved recently, one couldn't be mailed to me. They said it would be mailed to the nearest bank. It wasn't there when I showed up. The bank said they shouldn't have said that, since that was against their policy. They are either and lied or are idiots and don't know what they're talking about.

Anonymous 11/7/12 4:14PM
This is most likely the worst bank you can ever have as your mortgage lender. They do everything they can to prevent you from being able to modify your mortgage so they can clear it from their books. They lose document after document. They don't know what others within the bank are doing. Total incompetence. They received $6.5 million dollars from the taxpayers of this country and their CEO took most of it in the form of a bonus to reward himself for his incompetence. I was turned down because I made too much money after being unemployed. WARNING DO NOT DO BUSINESS WITH THIS BANK!!! YOU WILL BE SCREWED!!!

Angry former US Bank Customer 10/28/12 4:51PM

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I have never had a bad experience with US Bank. I have had a mortgage with them for over two years, and my questions are always answered quickly. I was late on one payment, and when I called to explain my oversight, the late fee was waived. I am sure that would not be the case if I were habitualy late, but who in their right mind could expect that.

I have accounts at two national banks and one state bank. My experience with all have been about the same. I see alot of complaints here from people who signed contracts (either mortgage or auto loan), failed to honor their commitiment, and are now crying bad faith because the lender is seeking to be made whole.

Anonymous 7/5/12 10:04PM
I've banked with them since PNC showed me just how awful customer service can be, and it's been a drastic improvement.

Anonymous 5/14/12 4:07PM
i have just returned from a branch of USbank,money had been removed from my account without permission, the young lady a miss Sarah Halsband of the North Oracle LM-AZ5139 branch dealt with the problem extremely efficiently and professionally,although being agitated and annoyed by this event miss Halsband put me at ease as she navigated her way around this problem with expertise and left me with no questions to ask as she had covered every detail.I was very impressed and rarely write a letter such as this. thank you, i hope you pass this to the branch concerned, a VERY satisfied customer.
Yours Faithfully
Mr Roger Peplow

Anonymous 5/6/11 3:24PM
Our home mortgage is with US Bank. They convinced me to go to paperless statements and on-line payments (Go Green - it's the right thing to do!) but now I find that they added $8.50 in fees for one monthly on-line payment! I'm trying to switch back but can't figure out how to do it on their website, which isn't exactly user friendly. If I could choose, I certainly wouldn't choose US Bank! And they have no live customer service people available by phone on the weekend.

linuskatz 4/3/11 1:39PM
I have just switched all my banking business from a very bad experience with Wells Fargo to US Bank. I have been extremely pleased with the response and professional manner that I have been treated at US Bank. It is what banking SHOULD BE! It is like a step back in time where people cared about your business! I can't say enough good about them. I could state several issues that have arisen that have been handled quickly & knowledgeably. Way to go US Bank ... keep it up!

PhoenixBusinessMan 1/22/11 11:35AM
I have been doing my business banking w/ US Bank for 12 yrs. The messed up and didn't offer to refi my building in a timely manner. Ended up w/ PNC and they are a horrible. Since their mess up US Bank has been treating my quite well, in an attempt to keep the rest of my business. Well, they have got it due to PNC being pitifull. I quess it is all relative.

Yankee 8/2/10 9:15AM

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I was once an employee of the bank but was terminated for violating a policy I didn't even know existed. The day after I was let go I had a mystery fee show up in my account and then when I called the bank all I got was attitude and, "we only refund fees when caused by bank error and this clearly isn't". Well, actually it was bank error-I worked there and the fee structure is so confusing that I didn't even understand it and I looked everywhere to find where it said that I would recieve this fee in my secondary account that was suppose to be free. Apparently my business is not worth the $10 that I asked them to refund, I will close my account out which will cost me $25.00-which is total garbage. Go easy on the customer service people-they are directed to be awful.
disgusted 4/25/12 2:46PM