US Bank Customer Service Complaints - page 2

Hideous Website!! In this day and age, the website is beyond archaic and nearly impossible to use. US Bank website takes up to 30 minutes just to load and, after signing into your account, it takes at least another 15 - 30 minutes to open your account page! We have accounts in multiple banks and US Bank is the ONLY one where we have problems with the SLOW, glacial, painfully miserable website. It's not our connection, it's US Bank and their horrible service.

On multiple occasions the customer service at two different locations have been terrible. Today we have decided to change who we bank with and will not recommend US Bank to anyone else. The branch manager at 360 N Main Centerville, Ohio name is Branden Morgan was extremely rude and unprofessional in handling my situation. Many other customers were there are just shook there heads.

It as turned into the very worst customer service I have ever seen.. Sandpoint ID.83864 Branch is a Joke..
And Corporate does not care about it customer's any more.. after 23 year's

Horrible horrible horrible I think some women sits there drunk. I called to claim on scams she made me feel unsecured and keep saying she couldn't find me after giving her all my information. Waste of my 1 hour

Just the worst all around.

My wife and I have been discussing our modification agreement with agents employed with US Bank for months trying to get the final paperwork. The first few representatives stated the paperwork was sent back approved. Recently, since we did not receive the final paperwork they've changed their responses to that didn't receive the paperwork in a timely matter therefore, the process must start from the beginning. This is a travesty. It is reprehensible that US Bank customer service are not on one accord and lie to the consumers. These are the worst people I've ever dealt with in life!

I was a new employee at US bank. I received racial remarks. I was embarassed in front of co-workers including thru apps in front of team members. Banking was a new experience. Kimberly smith(Fargo) manager would be the one mainly doing the increasing, adding confusion. When asking for help I received more embarassment, snapping remarks. To Add to more confusion when reviewing this manager would stretch things then I would go live only to tumble (like with shoe laces) I kid you not it's like as If I was her prodigy, she would win the nobel prize, be promoted by using me the employee so she could get promoted, rewarded in front of the company while I stood there embarassed in front of staff, leaders, Co-workers, company. Then when you get it wrong because her explanations, every opportunity she had would lead to humiliation, (and to me) embarassment, remarks, snapping she did to me right in front of staff. You have no record but once you enter bank they could easily say, treat you like you are now a criminal. Walking out of that US bank every day feeling like you're wrong. I had to leave the company. Not only that my information, working at US bank was compromised, leaked, they found out it was like nothing. But working new at the bank it was like everything was wrong, I mean this manager would tell me in great detail how many times my voice was recorded, how many people listened, all because she was supposed to be the one as a manager. She was the one that told me. Even months, weeks would pass by before she helped. US bank was the one that said they understood, it's okay to ask but I was mostly on the phone by myself. To the point I was crying at the same time I was like I am not going to continue working for a company but sadly this manager I am sure she has been doing this to employees for almost 30 years. I feel sorry for the new hires experiencing this from the manager. She has high standards, reaching out to authorities at US bank did nothing.

Worst customer service. Just got this card and already regretting it.

Had appointment and person wasn't at work on the day and hour she set her own appointments. on a account with a or not and with my wife and I to add beneficary would not all allow me to provide name date of birth and ssn of another family member to be beneficary. Every time we talk to this branch another story and no person to see

We opened an account with US Bank and when we did were told of only two applicable fees, but were never told about their exit fee! When we closed our account with US Bank they promptly took $95 from us. After we complained, they showed us a fee schedule and said see. We were never, never, shown this document until we complained.

So beware, if you want to take a chance and open an account with US Bank watch out of their MANY charges. Better off to choose another financial institution, ANY OTHER.

I am outraged by the incompetence of the us bank, they seem to be holding my unemployment funds hostage and i dont understand why. I have sent them my 2019 tax return, my state i.d and social security card (original documents) and they still have not released the lock on my account, now i understand they are trying to protect from people scamming the system but what about the people who really need and rely on unemployment at this time such as myself?. I have called multiple times and have sent my documents multiple times, they keep telling me to send my i.d and i do it the same day everytime i call.

the lady was very disrespectful,and rude, the manager desk was right next to hers and he didn't say one word.
I called corporate twice was told they would call me, they never did.even after I followed up.no letter or nothing.

I called their bank representative to close my account. I had a zero balance which was confirmed by the agent, thus closing the account. I got an email saying the account was closed and I checked my online banking to see if I can log on. When I logged on, the site said that I don't have an account to access. Now (2 months after) I got a letter saying I have a collection amount of $40.95. Apparently, they charged me a monthly fee and overdraft fee. This bank is seriously the worst bank I've ever dealt with and I'm telling everyone I know about this so they too can close their account and stay away from US Bank.

My debit card was missing. Even though I had a good idea about where I will probably find the card the next day, I called the banks' customer services and asked for the card to be *temporarily* blocked. I made sure that the representative understands that I don't want the card to be permanently blocked and I don't want a new card to be issued. He said there is no problem and the card will be temporarily inactive. The next day I found my card and called to re-activate it. Another representative informed me that the card was permanently blocked. A new card will be issued and nothing can be done except waiting for a week and a half. This is crazy. I didn't want a new card because I knew that it would take time and I knew that it is faster to issue a new card in my branch. The bank's representative gave me wrong information about what they are doing and acted opposite to what I specifically asked them to do.

I spoke to a bank rep who told me any branch could assist me. I went to my branch and spoke to Branch Manager, Randi Dinges, she was rude would not help me and basically treated me like I really think that she has no business holding her position. She gives the term customer service a BAD definition.

Deposited 6 digit check from a local bank into US Bank. Initially told it would be available in two days. Then bank called and said we would not have access to my money for 5 business days. Today I was told I would not have access to my money for another week. I had an existing account and I opened this new account 10 days before my recent deposit on 9/1/2016. I was told today I could not touch my money until 9/14/2016. If I knew this whenvi deposited the bank check I would never have opened an account. When I tried to get the issue resolved I was made to feel like I was criminal wanting my own money by your customer service department. No one would make any effort to correct the situation. My only option is to wait your bank out. I will be asking for cash withdraw of all of my fund due to dishonest conduct of your banking staff in the Mt Pleasant, Iowa branch. I am within my right to ask for a cash withdrawal. My attorney believes your banks conduct and policies to be fraudulant.

On vacation and debit cards suddenly stopped working despite having notified the bank. I tried calling 24 hour helpline, what a misnomer! The system transferred me each time, but then gave a message about long wait times and hung up. Of course this wll happened on a Friday night in Vegas to boot... Decent bank so long as you are home and need nothing.

Us bank is terrible and cannot be trusted . their promotions are lies. They say if you start a account with they you get a certain promotion well I started a account never seen that promotion but heard five excuses and three different dates it was suppose to be on there and never happened. If they can lie about a promotion no telling what they would do with your money. Top it off my card was strangly over drown and I had no idea how or why and I only had that account two weeks and only spent $46 but the bank told me I had to pay a over draft fee and other things at places I didn't know they say I shopped. And they had a lady there smiling about it like she was a little sneak . so I paid off the bull crap waited for the fake promtion still another excuse and hasn't arrived and it's been two months I'm closing the account I refuse to put money in there I'm afraid the sneak women will do something because the way she act about my card and the stores that they claimed I went that I didn't. They can't be trusted.

I never received my 1099 interest form for 2015. I went to my online account and it said I was ineligible to get it online! Called their worthless customer service line and she transferred me to a supervisor right away. He was snotty and said they were sent out and must have been lost in the mail. (yeah, right) I said I needed it right away and he said that's impossible. I asked why it is that I have an online account and it says you can get your tax documents but when I clicked on it it said I was ineligible. He said I would have to sign up for paperless statements and that it would not be retroactive so I could not get my 1099 for last year. This bank sucks!!! Their interest rates are horrible too

USBank. Fee Crazy thieves. Local customer service, rude, snotty, no skills. To say they suck just doesn't do it. 800 service? Un-able to help or explain actions of local bank. I have lost hundreds in fees while they held a deposit for 21 days. It had cleared in 3 days. Anywhere is better. Money under your bed is safer than USBank. I live in Utah and I have closed my accounts. USBANK you can KMA

Incredible!! US Bank received an Order to WIthhold for Child Support. No biggie, it is usual and expected, California, where I am, does this to take anything over $3500 from a bank account to pay arrears even though I pay religiously. Anyway, they sent 2 of them to US BANK. The COURT ORDER, very clearly states, "TO COMPLY WITH THIS ORDER, PLEASE DO THE FOLLOWING: Immediately deliver page 3 of this notice to the debtor. US BANK did NOT do this and when asked why, they simply say that since they did not withhold any finds, they are not required to send this page to me. Nowhere on the documents does it state anywhere that there are any exceptions to this ORDER! I have asked US Bank to provide to me anything that says that they are not required to send this page 3 to me, they have nothing and tell me that if I do not like it or have questions, to contact the State of California. Upon further questioning, I have learned that US BANK has actually SHREDDED the page 3 documents of the order that they were ORDERED to provide to me. I can only image what that page 3 of the order contains. Possibly my rights? If so, they have been intentionally denied! I was just now speaking with a "supervisor" in the bank levy department, again, pushing for anything that says there is an exception to the order and I was very rudely told to call the state of California if I have "a problem" instead of providing to me anything that says that there is an exception to this order. All I am asking is for something from US BANK that says that they are not required to send that document to me for any reason, they are REFUSING to provide such. Furthermore, there is a $100 levy processing fee that US Bank charges anytime there is a levy order or garnishment order sent to them. They charge this whether or not any money is taken or not. Essentially, they charged me $100 twice to just look at my account and see that there is less than $3500 in my account. OK, I get that kind of, however, since the complete process never happened because US BANK failed to follow the instructions of the order by NOT sending me my documents, the process was not completed! Therefore, there should NOT be $200 charged to me! Essentially, I was ripped off! Again, I challenge ANYONE at US Bank to provide to me anything at all, whether it be part of the original 4 page Order to Withhold, State of California Statutes, internal bank documents or anything at all that says that there is an exception to the Order to Withhold that allows for US Bank to NOT send me the documentation that they were ORDERED to provide? Also, if there is any attorney or advocate or anyone else that might know how I can pursue this through legal avenues, please message me and let me know. There may be some lawsuit possibility here or perhaps a Class Action lawsuit involving many others who have probably been ripped off or denied their rights in the same manner.

I was a US Bank bank and credit card customer. I closed my bank accounts 6 years ago to move them to PNC, good move. I left open the fee credit card I had since 1996. Long story, but, after much wrangling with them, they just screwed me out of $200 in rewards (albiet they did credit me the $165 in fees they posted to my acount in error). The automated phone system and training of their people is awful and the supervisors have no conflict resolution skills. I would strongly recommend NOT doing business with them as they are difficult and have no ethics.

RUDEST service ever. Never a friendly conversation, always snotty & disengaged. That tells me their superiors are not supportive.

I have a mortgage account with US bank. They locked me out from online access due to too many attempts, then you have to call them for a re-set. But the hold time said ONE HOUR. Then after a few minutes the recording says they can't take the call right now and call again. No online password reset? How backwards. Then under-staff the call center so no help at all.

US Bank is seriously the worst! They charge fees for the fees they charge! Seriously no joke they will charge you 36.00 for over drawing your account by any amount. Even when you show documentation that the charge was in error they say sorry that's not our fault. Absolute worst bank and worst customer service. O and by the way there free checking doesnt exist! youll pay a fee every month just to have an account unless you have 25000? what a joke. Every rep tells a different tale stay away!