Uniden Customer Service

When I first got my Uniden R8 I was excited! I transitioned from Escort to Uniden for this feature set (in the R8) and the promised Bluetooth support coming in firmware soon-ish.

Now that firmware is available and the USB port (not USB-C, an OLD USB Mini port technology on a state-of-the-art detector!) is non-functional. Completely dead.
Can't connect to the Uniden Tools app to load the firmware. Tried a dozen different cables on 3 different PCs with WIN10 and WIN11.

Uniden support just shrugs it off, saying that "we are having issues with the ports" and that I have to send my unit in for a few weeks. And *I* have to pay for the shipping!
Now, this near $800 radar detector that is only 3 months old is down, and they won't even take responsibility to return it so that they can make it work, which it should have done from the factory?

I have zero interest in any future Uniden products if this is how they manage warranty.
Not for my other 2 cars, my kids, my 2 motorcycles, nor any of my sphere of influence.
Shame in Uniden for allowing the "warehouse staff" to put the onus for a bad product on the customer. Not my words, this was spelled out by the support responder. The decison is "up to the warehouse staff, and they don't usually care much about warranty issues".
Ridiculous. I could see it being a shared-reponsibility for a well-used model, but the honeymoon on this one wasn't even over!

Escort never treated me like this, ever.

Very,very disappointed with the scanner...the only thing that this thing will pick up is the weather.wasted $115

I live in San Jose California I got the unit in patrol 2 scanner scanner to Listen to San Jose Police, Our son is an officer. I paid 800 plus dollars for the scanner And I've never heard the police Hardly any fire departments. The scanner I got for free on my phone picks up way more than this unit in patrol 2 how come.

I bought a security system 2 years ago the first 6 months it worked with some issues, after a few months wasn't able to connect , and sudd not the Uniden cloud app stop working , I was not able to sign in and not even recovery as pin or password , after several calls they said to me unfortunately it looks like we no longer support that model. As I had mentioned we quit manufacturing our surveillance equipment about 4 years ago. It means that they don't care about the money I spent in the security system and installation. They cannot reimburse me for that only If I purchased the cameras in the last year and have the receipt or order confirmation. That's not fair because is their fault. Any help with this? Thank you

Bought a replacement camera this June. The camera has already went bad and I cannot get it repaired or replaced. I highly recommend buying from another company!

I spoke with Mark, Caleb and Leo all within their "customer service department." Whenever I called to inquire about my scanner that has been there since February 1, 2021, they hang up on me. Especially Caleb and Mark. This is by far the worst customer service experience I've ever had. They need to clean that department out and start over. Uniden makes wonderful Scanners and Radar detectors, but they have the worst customer service department one could experience, supervised by Caleb they are very rude and unprofessional. Super incompetent, Impatient and even rude. Done!

Repair service is very poor.will not communicate with their own customer service reps. Will not respond to e mails from customers or service rep. My radio has been in the repair shop since Feb. 26. You don't have a plan to respond to customer concerns.why is there a lack of communication between departments. How can customer service help customers if the departments don't communicate with each other.I am very disappointed with my radio and Uniden

I am trying to find out why my Dect 6.0 is not working. It states searching and when I press the button it states out of range. This is the one on the wall the other one in a rest holder on a table is working. Can anyone help me? I am a senior citizen but I can follow directions. This is an older phone and I cannot find the booklet that came with it. Thank you.

There are three real issues with Uniden.

One - they do not have a 'night time mode'. You can set the phone each night manually to night time, not to receive any calls, but you can not set up a standard time, say 10 pm to 6 am for calls not to ring. I do not know of a home system that does not have this an was unpleasantly surprised when I read through the manual. With this, the phone system is useless for us.

Two - It has no number blocking!!! With all the Hassle/Spam calls that come through each week, we simply added there number to blocked callers and we were hassled only once. Since we have the DECT 3236 System, we are getting multiple callers from the one number and can do nothing about it!

Three - When tested, the phone rings only once, barely. We asked customer service about this CLEARLY stating that we had read the manual and knew of the 6, 9 and 12 ring setting; asking if there is an alternate way of setting the amount of ring times. They quite rudely replied with a copy and paste of the instructions we had said that we had already followed. When i wrote to them again, repeating what I asked, in different words and asking of the unit was maybe not working right, they just copy and pasted the same instructions into the email again, without further comment.

Four - actually, as the Uniden support system here is as useful as a whole in a bathtub.

Now, I have listed the unit for sale for half the price I purchased it for, in the hope I can be rid of it.

Thank you UNIDEN!

The worst customer service I have ever witnessed two phone numbers and no way can you speak to anyone live Uniden is a piece of garbage and I will never ever buy any unit product and I'm going to tell all my friends personally and put it on Twitter and Facebook y'all are worthless two-bit company

My experience with Uniden customer service and support stinks, How in the world can I speak to a real person?!!!!

How in the world can I speak to a person so that I can tell them my problem I am having with your Uniden phone?

just bought a cordless phone from uniden outlet and having trouble registering handset/orig tried 1800 number and can stand talking or not talking to press this and that I NEED HELP WITH THIS PLEASE.

A round robin - all phone numbers lead to the net where my product seems not exist - no email contact available, no human being available. I guess I need to move back to AT&T or Verizon for decent customer serevice. The additional expense will be well worth the customer service I know exists there. I didn't make this purchase, now stuck with this crap outfit. Once the entire system is crapped out I'll be moving on to a coompany that knows how to treat customers. I will be more than willing to share my experience with anyone. If you iintend to use theie stuff be prepared to trash it if you have any problems since there's no help for them at all.

I cannot contact a human to help with my new cordless phone setup. The phone is not easy to set up-- there seems to be no simple way to access the proper information sites on the handset and no way to save what I've entered. I am in fact returning this phone to Amazon. I also feel that if Uniden intends to sell a product it should be fully supported by English speaking humans.

Funny how you can use the Express order method, that doesn't require you to set up an account when you buy an item, but you sure as hell have to set one up if you want to contact customer service (assuming they even have one). I tried to cancel an order and found nothing (on the order confirmation or the web site) that came close to telling what I needed, but they sure want to know everything they can about you. Screw this company

I've been trying for a week now to ask 3 questions. 1 where can I find the DID number on the sysyem I received. 2 which app works with the system. 3 is there a way to add additional cameras? I never can reach anyone or your close to early.

You didn't mind selling me Uniden phones, first set online, second set, Staples, and third set Walmart. I now find you don't have a customer service rep to help me with a problem. I will return this phone and get my money back and go elsewhere for a set of phones. It is so nice to be able to speak with a human for questions about your phone , and as much money as Uniden is bringing in, you would think you would have available customer support. You sure have put me to a lot of trouble today, calling, waiting online forever, and finally getting a recording that spews out some instructions, and then hangs up in my face. A letter to your company will follow this complaint.

I purchased a Uniden BCD 536 hp The flagship of scanners. I called Uniden Bearcat warehouse with a complaint about the scanner not holding its time. This was shortly after purchasing the scanner. Uniden support does not want to repair the unit without a fee . The unit was purchased under good faith that there would be no problems. Guess I was wrong.

I need help for my uniden phone and you say your open but your not. call me at or I will never buy any of products again.

They are confused, difficult to reach, and warranty repairs take 6+ weeks. They sent me a replacement unit (refurbished) which was defective. I will be returning that and I suspect it will take another 6 weeks again to get the replacement. Initially they said they would have to send the problem to "corporate" as they had never heard of the problem the replacement unit was having. I had to point out that this was the unit they sent me and it was defective right out of the box. It was also dirty and had fingerprints all over it.

shame on you for not having a way to talk to a human.
I will never buy a uniden cordless phone again.

Emailed the Uniden CEO about their terrible customer service.



Mr. Hayasaki,

I called Uniden Customer Support and was put on hold for more than an hour and no one had the courtesy to answer!!!!!! Just continuous 'elevator' music and a recording saying that Uniden knows how important my time is??? Apparently 'NOT'.

I have some questions on your 980SSB CB radio for a extensive project I'm working on!!



I hope to find some site that will let me rate Uniden's Customer Support.

I purchased a G2720 Guardian Home Security system from Domayne they allways had great staff and helpfull.

I had a Problem with my Uniden G2720 Monitor and wanted to purchase a new one I was not concerned with warranty. Uniden advised that if I send it back they would repair it. I was quoted for the main board $88.00 but they could not give a final cost. I wanted to purchse a new Monitor Screen Uniden refused to sell me the item. I was advised by Uniden that it was Company Policy.

I advised Uniden that NSW Consumer laws overide company policy and that they are required to have replacement items/parts available for the consumer.

Uniden has refused to supply the part that I offered to purchase.

I now have a case with NSW Fair Trading that I am pursuing.

Uniden customer Service is pathetic. Thanks for making things difficult Uniden.

I agree. Uniden Customer Support is non-existent. It is the WORST experience with a major company in terms of trying to get any help.

The guys were absolutely fantastic. I couldn't be more pleased with this scanner and even more impressed with their customer service.

Called Uniden support today with a problem regarding my Oceanus DSC marine VHF. Was on the phone for less than five minutes before Shandi answered. My issue was resolved in less than two minutes. For $49.95 and $15 shipping, they'll repair my unit. Outstanding service in my opinion.

I talked to a man there who was very helpful and nice and would recommend calling them if you are having problems.

Had a problem with my Uniden scanner BCD436HP and called customer service Call was answered (after a 40+minute hold) by a very friendly guy in Platteville, WI who had it figured out in 3 minutes. Turned out I'd accidently activated the "close call" priority scan that caused a "blip" in the regular scan every 2-3 seconds.

I talked to Carson on 8/25 and he was very helpful.Then I screwed program up and it would not scan again.
Today, I talked to Jeff and he set me up again, both helped me with my problem, and were very knowledgeable

Outstanding Customer service.
Had problems and 'SaraH' tech rep
walked me thru a number of steps
and nailed the problem.
I had no wait time on the phone and it was one of the best Customer Service expierences I have ever had.

i had NO problem getting to a live person on my first try....she was very helpful and allI had to do was give her a number

Never will i buy uniden again i can't even get replacement base for a phone i spent a lot of money on and not even a year old. They state they will email me when part comes in so in the mean time i have no phone and service i have to pay for.....great customer support.

I have 3 Uniden phones had a small problem with my dect 6.0 I didn't understand called customer service in Ft. Worth, Texas was on hold for maybe 2 minutes, the woman I spoke to resolved my problem in about 3 minutes and I am quite satisfied.

I read all these 91 bashings about Uniden, and these 91 people bashing Uniden soooooo bad are really crazy and have nothing better to do with their time! I've owned Uniden before with 5 handsets and it was the VERY VERY BEST TELEPHONE SET I'VE EVER OWNED

I just had a problem with one and I had absolutely NO PROBLEM in returning it!

After reading your reviews comments on this site I write to you that I'd purchased Uniden Dect. 1588-5 cordless phones in early June 2010 and they have worked great. My son also has Uniden and it works fine also. We always print off the instructions for product off internet site and in larger print to read as we do for all products we purchase in this current age of tiny print information booklets if you get one. Also to set up your answering messages on your phone you need to call you phone company in doing that and same goes for Caller ID etc. Uniden can't do that. Also those with problems contact the BBB Better Business Bureau and if that don't help contact your state consumer protection agency. In Iowa that is in Des Moines, IA. File complaints there in those places. I have written letters of complaint in past designating a date that the issue is resolved by and tell if it's not resolved by that date you will contact Consumer protection agency connected with your state government departments. It has always worked for us. Make yourself a photo copy of that letter etc. and keep so you can send another photo copy of that and rejog their memories if they don't follow through. Make sure you make photo copies of everything and receipts to send to those Consumer protection places.

I had a most pleasant experience this morning...after much frustration of being on hold for an hour for the Warranty dept. I called the 800# and talked to a very knowledgeable lady whose name is Benny. She told me that I was trying to add the 7th phone to my NEW system and that all handsets had to be de-registered and and then re-registered to accommodate the extra handsets. She took me through the process and I did not have to send the 7th phone back for replacement. I was totally impressed with her skill and patience. I told her that it takes a "woman" to figure out these high tech problems. LOL Thanks to Benny for success today. Now we'll see how the Uniden phones perform. I have had this brand before and was happy with it..

I Love My New Uniden Phones. They are the best phones I've ever had. I can't get enough of them. I had a ffew questions about my product & called UNIDEN CUSTOMER SERVICE at 1-800-297-1023. Spoke to a very nice rep & she answered all my questions. Thanks Uniden!! You're the Best!! BTW For you that are getting offered help but have to pay $30, THIS IS ANOTHER COMPANY, THAT IS NOT UNIDEN!!!

I always got great service from Uniden, Phones have their glitches but as far as Uniden service its as good as any I have dealt with.
I just purchased another Uniden phone system from a club store and I had a problem with one handset. My husband burned the box before I discovered the problem. I called Uniden and told them the problem and about the box. They said No problem, if the store doesnt take it as a return they would exchange it. The store did except the return, and this time I'm going to order the phone directly from uniden.
I'm not trying to invalidate anyones opinion on here but some of these comments sound contrived.

I purchased the new D2280 phone & I love it!! I had a little problem putting names and numbers into the phone so I called uniden and got through to a guy and he helped me in a matter of minutes. Asked a couple other questions and he answered them as fast as i asked them. Thanks Uniden. You're OUTSTANDING

Just purchase a new Uniden telephone & I was having trouble setting the answering machine up. I called in & a very nice lady came on & I told her my situation & she said "I know exactly what you are talking about, let me help you". She gave me the intructions & I followed them step by step & got my answering machine set up in a matter of minutes. Best & nicest support I've gotten in a long time..

Happy Senior Citizen & Uniden Customer

Just recently purchased the new D3280 bluetooth celllink phone system. This is probably the best phone I've ever purchased. The celllink feature is very easy to do and the phone itself looks awesome.. Had a couple questions about it so I called Uniden, probably talked to one of the nicest customer service reps that i've ever spoke with.. He new every question and I got every question answered.. Thanks Uniden.. I have no clue how you people don't get through but you should probably try listening to the menu options.

I purchased a new D1680. Had a couple questions about the features on the phone, so I called Uniden customer service and I must say the person I talked with was so nice and so patient with me. (Must have been the best customer service I received in a long time) He answered every question I had and more. They also reminded me to be sure to keep my receipt so that my warranty is valid.

Satisfied Uniden Customer!!

Sent an e-mail to Uniden on www.uniden.com yesterday 3/22/11 about one of my cordless handsets (DECT1580-3) having static and hums while on my phone. Got a response back today 3/23/11 did what they suggested and the humming and static is gone!! Thanks Uniden!! BEST AND FAST E-MAIL CUSTOMER SUPPORT

I had a problem with my answering machine not taking messages but when people called me they were saying they left a message. I e-mail Uniden last Thursday got a reply back from them the next day (Friday) asked me a series of questions. I answered all of the questions and they replied back today (Monday, not open on Sat. & Sun.) and knew exactly what the issue was. I had voicemail with my telephone service and didn't even know it!! so I canceled voice mail and now my Uniden machine is taking messages. Uniden is the best!! Knew how to troubleshoot and address the issue in a fast timely manner!!

Uniden's customer service is great!! Had a problem getting the phone set up. Call Uniden and a rep walked me through some steps to change some settings and got this resolved very quickly.. Best service I've had in a long time.

Just purchased my product... got a DECT1480-3 I believe.. I love this product. easy to use and easy to navigate!! Simply phone for simple guy. I needed a question answered about the product so I called the 800 number thats imprinted on the bottom of the base unit.. Spoke to a guy and he answered all my questions.. THANKS UNIDEN!!!

I purchase a Uniden phone from BestBuy two days ago and had some questions about the phone I purchased. So I e-mailed Uniden directly it was after business hours but the next day I got a reply back answering all my questions. Very knowledgeable and speedy response..

I am not sure what website some of the previous commenters went to but I didn't have to pay to get my questions answered..

I have a DECT1480-3 and one of the handsets stop working. I only purchased the phone about 2 months ago. I called Uniden and set up a warranty and instead of replacing one handset they replaced the whole phone system. Fast and easy service!!

Always found them to be polite and helpful.

I see alot of people ask for free support.. Uniden does offer free support online. You have to go to Uniden's actual site.. (duuuh)

www.uniden.com

Uniden just answered all my questions free of charge & I love my new Uniden phone!!!

Thanks Uniden