Verizon DSL Customer Service

I am paying $91 a month for DSL service that's running at less than 3-mbs. The cable company that's less than a mile away offers 150-mbs for $3 more ($94 a month, no installation fee or router rental). Why are you doing this to your customers Verizon?

my DSL is Soooo bad that when I went into Verizon to do a speed test it said the internet was not available in my area ait said I would be contacted when it became available. Im hoping for 2 other opertunities then Im done with Verizon and the high priced service for Nothing. tried sending complaint said to check my connection ....can you believe it

I had Verizon's internet service for two years and two months. The price and service were ok. When I called to cancel because I was moving to a town with no Verizon service, they failed to explain their policy of charging you for a full month even if you service is for just a day or two. They need to do a better job of helping the customer decide on a termination date for their account. Also, they need to do a better job of explaining that Verizon equipment other than the router/modem needs to remain in place rather than be returned.

Verizon DSL is a complete waste of electricity and time. More than 3 months without services and still wanting a paid bill?! No way in any sense that is legal. 5 technicians came in one month, 2 were Supervisors wondering why they were not able to get my connection back. Faulty line, willing to replace, wondering who used/installed it originally- they did 2008. 3 months later same issues, no help. Get a call just before New Years asking if the 63 unresolved issues still need attention; well if they weren't resolved by you I would say yes please help me a customer. Getting a bill in January for 4 tech premium services, 2 reconnection services, and an overall bill increase- 348$. Nope, you want my money come and get it; shut off my services. Call them with this atrocious bill and ask who needs to learn math with adding. You've already tripled my bill since 2019- it's $130/mo. for a 0.5-1 Mbps ADSL. Fine upgrade my paid router to assist the age of it 6yrs, 55$ and it would still be that same router, but with a new proprietary version that has remote updates. To anyone wanting to work for them, be wary- you can't have services that are not theirs.

OMG vefrizon DSL is the absolute WORST!...........fire them and get cable or Fiber like 1000 time faster

It's just terrible.
I'm paying more than $80/M.
Very slow and disrupting many times.
My only second choice is blue ridge internet. But they have data limitations. After reaching data cap,
It goes 1 to 3 mos. I don't know weather this speed is better than dsl.

Absolutely horrible DSL and horrible service. Tried to get help for hours for ongoing sporadic drops in speed that made it (periodically) impossible for me to even browse the internet. Got shunted around from one person who could not help after another, with lengthy horrible wait times between each unhelpful person. Also got disconnected multiple times after being promised "Oh dont worry you wont get disconnected". Or," I will call you back if we get disconnected." Well, after extremely lengthy wait times, I got disconnected multiple times and there was only one callback after one of the disconnects. I actually believe that they deliberately disconnected me after I spent an extreme amount of time waiting.

Also, very tired of the BS help script they follow Just makes them end up as liars when they cant follow through on what they promise. Total BS and total frustration for several hours without any resolution. Total waste of my time. Note: In addition to getting disconnected several times yesterday, I also got disconnected several times during the past two weeks when I made several attempts to try to reach a DSL support staff. This greatly frustrated and upset me.

My recommendation: Dont get Verizon DSL. It's a nightmare particularly with the slow speeds and horrible technical support. They really dont value the customer in my oppinion and their repeated script stating "Oh, we will get this fixed right away", just makes one even angrier. Their dsl service and technical support needs to greatly improve or people are going to go elsewhere.

my DSL service out from jun27th 2016.I callevery day, spend 2hr. Ask to ckeck back within 24 HR., they did not fif problem yet, To day I desided to close my account.

Very poor customer service , they bump u to other people who can't help either . even supervision doesn't have clue how to resolve DSL technical issues, they transfer u to lines that only provide non relevant info, class action suit needs to be started they have no problem charging for poor service
They are quick to hang up with resolving issues ,

I had a tech clean and optimize my computer, talked to Verizon and got a new modem, did everything I could to get good DSL service and I just can't. I'm trying to watch the Iditarod start live feed and it buffers every couple seconds. Verizon can't/won't provide decent service to those of us without fios. There statements about caring about customers are bald-faced lies as the appallingly inadequate service proves. This company should be investigated by the CCC but someone is likely getting paid off. Or do we not have a right to what we pay for?

I cancelled my DSL account two weeks ago due to radicular price for this "dry-loop" account in recent couple years. (It starts at $29.95/month when I started 4 years ago, now it costs $49.5 /month). The cancellation went to smooth and I was told 9/30 will be the last day. I saw a new charge on my credit card (auto-withdraw) today, so I called Verizon DSL service, my call was transferred from service to billing department and then the lady told me he has problem to find my account, I said I cancelled it but still get charged and need her help to remove the charge. She hold me for 5 minutes then it turns to "main menu" voice again. It is hard to believe Verizon still has this kind poor service after ten years. It was a nightmare from their service 10 years ago. They seems don't care much about their customer.

I'm suppose to be a NEW CUSTOMER but my experience with the customer representatives are horrible!!!! I've been on phone for,like 2 hours and the last representative put me on hold and after like 20 mins he just hang up on me!!! They're supposed to install my telephone and dsl today and they didnt come so uli called and they keep transfering me to different department!!! Its so annoying especially when i'm trying to be their customer...so i just cancel the whole thing because of stupid customer representatives

I am so sick of hearing I apologize fron verizon. And being hung up and cut off. This truly is the worst company.

Starting about a month ago, my DSL started having serious problems. I called for support and was shocked to be connected to someone who was more than a "script monkey" and who understood that I was quite knowledgeable about computers and wiring. After about an hour, and my trying several different modems that I had, he told me that he was sending me a new modem without charge. So far, so good.

The modem arrived several days later, and I installed it. Immediately I noticed some problems, and called back to report them. This time I was connected to someone who I will call "Peggy" who was totally and completely not understandable. Seeing as I had internet working at that time, I hung up in frustration.

About a week later I get a box delivered to my home. When I opened it, there was another new modem, and paperwork saying that if I did not return the old one (from a week ago) I would be charged for it. I installed the (2nd) new modem and it seemed to work better.

This did not last. Now my internet will drop without notice, sometimes coming back within minutes, sometimes requiring resetting or of all things, making a phone call before the line comes back on.

Today I called service again. After one full hour on the phone, listening to the worst on hold music imaginable, I am told that they will have a repair ticket to check it out. They seem more interested in trying to get me to switch to FIOS than providing the service that I am paying for. Why would I want to reward them by getting a new service when they are stealing from me know (charging me for a service that they are not providing)?

DSL has been down for over 3 weeks. Called in and had them create a ticket to replace the modem. 4 4 techs have been sent. none showed up. first two said "no access" other two tested outside, and said it was "Good" and left. I am now waiting for the 5th tech who was scheduled for 11-2. it is now 3:15, and tech still isn't here. I have spoken with supervisors, and tried to speak to a manager above the supervisor, and they needed to call me back. this is the absolute worst experience I've had with "tech Support", and I work in the tech support field. will recommend against Verizon in every way to everyone.

In my opinion, Verizon DSL is not worth the aggravation; I have been using the service for a few years now since FIO's is not available in my area. The service continues to deteriorate and there doesn't seem to be a solution on the horizon, DSL continues to be the only option (at least through Verizon). I have been on the phone with tech and customer support for the past several weeks as my internet speeds continue to slow; my average Latency test readings are usually in the low 200ms range, and my download speed is usually hovering around .67Mbps & uplaoad speed around .72Mpbs, this is on the 3.00Mpbs plan! Totally unacceptable, they have sent me a new modem that did not help the situation, I have removed everything from the phone system except the modem and have connected it on a dedicated line to the exterior box on the residence and this doesn't help. One of the customer service techs even went as far as to say noise was still present on my line after the home was completely removed via the exterior connection at Verizon's exterior entry point. Check wireless or cable plans, don't waste your time or patience on Verizon DSL.

Its been a full week since i have not had internet service! I called on the 6th of this month and tech support did their little test over the phone, the woman told me she had no idea what to do and that she would have to have someone call me back. I got a txt the next day telling me that they would fix it by the 8th. Really? I called back and was told twice within these past two days someone would be out to fix my internet. I am still waiting no one ever showed up! I called to speak to some kind of supervisor and was told no one was available the first time and the 2nd time someone would call me back and i am still waiting on a call. I am dropping verizon! this is crazy! They have the worst customer service and bad communication!

Been out of DSL service for 20 days. Called Verizon off shore tech support and Silver Springs, MD tech center. Sent onsite technical guy twice and they did not show up either time. I was home. They said "No one was home". Ok, enough. I am dropping all VERIZON services.

Been a Verizon landline customer all my life with few problems. When they introduced FIOS they seemed to be avoiding my area intentionally. I was relegated to 768K DSL or dialup. But in the last few weeks, they suddenly started sending me FIOS offers through the mail and through popups on my e-mail screen. I mistakenly thought I had a choice.

Yesterday my DSL suddenly disconnected for no reason and would not reconnect. Today, it just kept alternately connecting and disconnecting every few seconds. I already had my suspicions even before I called Verizon to complain.

The rep who answered offered to "check the router" for trouble (it's only a few months old). When I declined, he immediately went into his routine, offering to send a tech out to repair the line by converting it to fiber optics. He promised there would be no charge for the upgrade and no change in my rate because Verizon was converting their entire network over to fiber.

Then he started asking questions about my internet usage and television viewing habits. He told me how much better it would be if I signed up for FIOS with a 2 year contract for just $89.99.

When I declined and refused to discuss my personal information with him, he put me on hold "to set up the appointment" to repair my line. When he came back he casually informed me that I would have to pay for the repair/installation and that my monthly bill would double, just to keep my current internet and phone service.

When I objected to the outrageous increase, he told me that I had no choice because Verizon would longer repair or maintain copper-based service or equipment. He also pointed out that I could get the full FIOS package for only a few dollars more and that the service would be far superior to what I have now.

I told him that rather than be extorted, I'd just keep my crappy analog service until it died and then I'd switch to Comcast. That got his attention but he did his best to follow his script. He even promised to call me back tomorrow to see if I was "still having trouble" with the line. Yeah.

I've had Verizon DSL for many years and not many problems. Over the last few weeks I've noticed my connection getting slower and slower. Well this week it's so slow I can't even preform a speed test, it's that bad. Called tech support Monday and they state it's a problem on there line and they would get back to me in 24/48 hours. Of course no one called me back. Called today and they put me through the test this test that crap. I explained that I already went through all this and was only calling to see if my problem was resolved. They did nothing!!! See ya Verizon, I cancelled my DSL and phone service. Your customer service SUCKSSSS

Have had dsl for $ 1/2 years. Now for the last 6 months the DSL keps droping out and there stupid optimising aotomatic program keeps lowering my connection to at the moment 364k coming into the modem have had 2 different modems and at least 10 ppole out to look at the problem, Both line tech and DSL tecs. still have the same problem and now have to wait anouther 4 days before they can send someone out to look again at the remote hub.

As I submit this message, I have called several time and was hang up on. Still trying but having the worst support in my life.

I give up after 25 + minutes with the (useless) menue

We have been a customer of Verizon DSL Internet service for about 8 years. We have historically been happy with Verizon until recently. We started having e-mail outages almost 2 months ago and now have sustained Internet outages for over a week. After 9 (yes, nine) calls to Verizon so-called "Technical Support" our outages are no closer to being fixed. They sent us a new modem. When we still didn't have an Internet connection they tested our line. When they decide there was nothing wrong with the line the decided it was the Ethernet cable. Tried 3 different cables, still no Internet. Next they sent a new modem. When that didn't work they decided the modem they just sent was defective and are now sending another. We've bee getting error messages for over a month but Verizon insists it a hardware issue and they must go by their playbook no matter what. Absolutely horrible "tech support".

I live in Mesa, AZ and recently went to a store near my house. I am surprised the manager of this store still has his job. His customer service is absolutely horrible and the way he treats customers would make any person cringe. From his smug look to his eye rolls I am shocked he ever even became manager. I came to return a phone on the 11th day of my 12 day return period. When we arrived he greeted us in a very unhappy contemptuous way and asked us what we wanted. We explained that we no longer wished to stay with Verizon (due to how terrible this company has proven it could be in previous experiences) and that we wanted to return a phone so we would not have the contract extension. After a long tirade about how we were making a bad decision he began to laugh openly at us for asking questions and mumbled under his breathe about how we were wasting his time. After we finally got things sorted out we left the store and as we were pulling out watched him mock us to another employee. I will never use Verizon again. I have received better customer service at Walmart (who is infamous for bad customer service) then I did at this store.

Very Very Very Very Good .. Representative... Helped Me Alot ! After Call We Met As Well Now She Is My Friend

i have always had the best luck working with verizon. although they may be expensive.

REally understanding and responsive customer service, from my experience. My phone was acting up. Turns out it was a faulty charger. Verizon replaced both within 2 days. The reps were very nice and understanding. The only nuisance is having to wait on hold for so long and getting transferred from person to person.