Posted by ken
Verizon gave me the wrong Set-Top Box so when I took it back to exchange it for the correct Set-Top Box I packed up the Set-Top Box nicely in the original cardboard box. I gave it to the Verizon employee and he told me we can take the Set-Top Box back but we cannot take the cardboard box it came in. I said, "This is what you gave me. It was the wrong thing and I'm giving you it back along with YOUR carboard box." He said, "It is company policy not to take back the cardboard box. "You have to take it home and throw it out. I will not give you credit for the return." Even though I returned the equipment he would not give me credit because I would not throw out his garbage! What kind of company is this that requires their customers to throw out their garbage? I'm switching to Comcast!