Visa Customer Service

User Reviews, Ratings and Comments

Visa customer service is ranked #319 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 39.12 out of a possible 200 based upon 82 ratings. This score rates Visa customer service and customer support as Disappointing.

NEGATIVE Comments

76 Negative Comments out of 82 Total Comments is 92.68%.

POSITIVE Comments

6 Positive Comments out of 82 Total Comments is 7.32%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Visa

    Customer Service Scoreboard

    • 39.12 Overall Rating
      (out of 200 possible)
    • 76 negative comments (92.68%)
    • 6 positive comments (7.32%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.1 Issue Resolution
    • 3.2 Reachability
    • 2.0 Cancellation
    • 4.2 Friendliness
    • 3.4 Product Knowledge

Add your review!

Posted by Victim of VISA


While making airline reservations Visa wanted to verify my identity by calling me. Fair enough, the problem is they have my old phone number so my charge did not go through. I called them, was on hold for 2.5 hours. While holding I went to their online banking to try to change the phone number on file but they required me to reset my password which I tried to do, but...you guessed it...they sent a verification code to my old phone number so I couldn't get into the online banking since I no longer have that phone number. Back on hold for another 1 hour. Then the agent asks me various questions to confirm my identity which I answer successfully. Then the final question was which CIBC branch gave me the VISA. Well, I have had this visa card for 45 years, and the branch that I belonged to at the time has long since closed and does not exist anymore. I told this to the agent, and she just kept repeating the same question. Gave her the same answer. She's obviously reading from a script, and this situation is not in her script, so instead of transferring me to a supervisor she says I will have to go into a CIBC branch in person to "verify my identity". I reminded her that I don't have a current account with CIBC although I still have the credit card and have used it every day for 40 odd years. She says she can't help me and hangs up. Now my credit card is locked, I can't get into the online banking to fix this and no branch will verify my identity since I don;t currrently have a CIBC bank account. Now what? Not getting anywhere with my second call to them as now they think I am a fraudster. I have been their loyal customer for over 40 years. What am I supposed to do now? Apply for a new credit card???

Posted by Anonymous


Without a saga, had a lot of problems with verification before today. Today tried to order groceries and payment failed, I was not given the chance to put verification password in to start with, so received no verification number. I have only just recently sorted this problem out but now back to square one. My husband has had same problem and again today. Don't know if there is some prejudice(in this orwellian world) or it's Visa system faults, whatever, the customer has to suffer the inconvenience and often sort the problem themselves re phoning/writing. This verification business is all rubbish anyway, it's all about control.

Posted by Anonymous


Spoke with a visa gift card representative on hold for an 1 then he decides to hang up, I called back same guy I explained to him I was on hold and without saying a word puts me in hold then hangs up. For the sound of it he was outdoors. Heavy accent

Posted by Mad


Worst customer service,had an stolen visa transaction on line open a dispute 3 months later still no resolution called to see my status was told they sent me an email two weeks ago,which they didn't they even told me to check my spam still nothing,was told they were going to transfer me to the manager!?Waited an hour for nothing it got hung up!Never ever using their services anymore!

Posted by Anonymous


You people should be embarrassed. I got a $20 card today and it was $6 to activate it you are a greedy f****** Corporation I will never buy another Visa product as long as I f****** live you people suck s***

Posted by Stu


After I returned a rental card in Europe, the rental company claimed I had scratched the vehicle and send photos and later, a bill for the repair. I had charged the rental on my VISA and declined coverage by the rental company as I thought that any damage charges would be paid by them.

The amount of paperwork VISA Card Services (a misnomer if ever there was one) was daunting but I did all that was asked; I even submitted some paperwork twice. Phone wait times are absurd and CSR's are not helpful as they have no access to check whether the paperwork has been received. Six weeks into the process, I'm still unsure of whether the file is complete. In a world of poor customer support, VISA Card Services is in a league of its own:The Worst of the Worst.

Posted by Samuel


At the ticket counter while checking in, on September 13, 2022. I divulged I was having flu like symptoms and shouldn't expose everyone to a potentially fatal disease. They concurred and gave me a 1800 for the airlines to sort it out. Neither the airlines or third party agent will discuss so much as a voucher or credit for future travel.

Posted by frustratedfred


Currently on hold trying to resolve a stolen gift card. Receipt says Visa, they are telling me mastercard. It was a Visa reloadable gift card.

Posted by Oscar


They have the nerve to say 24 7 customer service but are open 6am to whenever they are screwing with my work schedule by not letting me book a flight and I have to wait until 6am and hope fr the best as the only available evening flight has 5 seats left and I have a strict schedule to adhear to

Posted by Navid


terrible customer service

Posted by Blue


Nothing but robots who have to be babysat. It's like pulling teeth; they have no idea how to work with you; don't want to learn anything. Pathetic & useless.

Posted by Gift carder


Visa customer service is horrific. My husband was gifted two $100 gift cards that were both already empty when he went to used them. Had to call customer support multiple times to get this resolved over the course of several weeks while they "investigated" the fraud dispute. Hold times are extremely long. I repeatedly was hung up on and treated with disrespect by their customer service reps. It was so much more trouble than I excepted for such a large company.

Posted by grace smith


visa is honestly the worst company ever. I bought a gift card with over 100 dollars and tried to make an online purchase and it wouldnt go through. Tried linking it with paypal and wouldnt go through. I called customer service for visa and they did absolutely nothing. Waited for over 30 minutes just to get told that the card was fine and i couldnt use it for financial institutions whatever that means and i should use the card to buy something else. What a stupid response. Anyways they suggest i call paypal and that was that and its so pathetic how whenever i use american express cards theres never stupid issues like this. This is the first and last time im using visa awful company.

Posted by Anonymous


Literally took 37 minutes to even speak to a specialist about the funds that were stolen off of my Visa gift card.. I then explained the situation, all she said was I'm sorry I'm transferring you to our specialist department to help you out... Then why the heck did I wait so long to talk to her? Made zero since whatsoever... Get your it together VISA!!

Posted by DPS86


Had a problem where a company used predatory practices to charge me for services I didn't want. When I cancelled the account I had created (I had a trial I cancelled the next day) the company, Probiller.com, had created a second profile and though they sent me an email saying the account had closed with the website I had knowingly registered with they had created the second account with a website I hadn't even visited it and not even following up on their own terms and conditions of sending an email detailing the entirety of my account with them.

When I contacted Visa to have them acknowledge the problem and potentially get the problem sorted out their manager could not provide any information on policy, accountability, the identity of the heads of my country's departments, or even the publicly known CEO. They were only offering an email that would have directed me to an unknown correspondent.

It took me nearly four hours to talk through the various divisions of my bank to find out they couldn't help me, to Visa who put me through four layers of people who exhaustively denied me access to the people who would speak to me. Effectively timing out the people who might know so I had to talk to a junior manager on the evening shift who couldn't, or refused, to do anything helpful at all.

I have been deprived nearly $1000CDN because Visa verifies cites that use deceptive and predatory practices. This happened during a pandemic while I was dying of organ failure and needed the money that was charged over the course of two years under a name in my account I mistook for a different charge.

Posted by Vincent


Called to dispute a charge and request investigation into a purchase. Customer service stated the request was outside timeline for dispute and no action available. I am a chase private client and a sapphire reserve credit card holder and after being connected to a supervisor was told no other action is available and hung up on. The customer service supervisor for chase credit card name was Vincent.

Posted by Visa


I've been having problems with my Visa card through Synchrony Bank. I ordered a prescription over the phone, as I do every 3 months, but my authorization was denied. Just like it was 3 months before that and 3 months before that and 3 months before that. Each time I call, I'm assured that it won't happen again. The prescriptions that I order are EXTREMELY vital!!!! A supervisor there says it's in their detection system and they can't do anything about it except register my dissatisfaction. Which is an understatement. I'm a Visa shareholder. I'm not happy. Perhaps you could inform them that a multi billion dollar company should have the capability to resolve this. They are a poor representative of the Visa brand.�

Posted by Johnny


I tried to call visa customer service it took 37 minutes to get through and the rep was very unprofessional and rude...very bad customer service for a customer who spends $2000-$3000 monthly.....

Posted by Cassgian


Visa not only sent my new visa card to the wrong person resulting them activating and stealing my card.. But they also sent the wrong replacement card to me.

This has resulted in over $100 in late fees from my billing companies. I asked visa to give me some sort of proof that none of this was my fault and they told me they'd send info to the bank which they never did. I needed this proof to tell my gym and other companies that this issue had nothing to do with me so that they'd waive my late fees.
Disgusting service. Screwed me over royally.

Posted by dianna


no* customer service what so ever!*5* calls and all reps were **not**in the u.s. and were rude**, and ignorant to the point of reading probably from a script! most annoying they did not have the least**idea of what the issue was or what to tell you other than **repeating their so-called script over and over! we have several accounts with visa and if knowing the poor service**and overseas***reps* never****have a visa anything**! visa* gift cards suck**and absolute no help there if an issue!****visa ruined**our thanksgiving as gift card purchased, a return * and money back**to the card--visa never applied the money back! 5 days and still no********refund to the card!*even was given a authorization code**for money they refunded and reps**had no idea as to what was the code! no wonder our u.s. has gone to hell as outsourcing***out to ignorant***reps from other countries!

Posted by Keres


I lost US$ 800 , inside a ATM machine located inside a Chase Bank Branch.

The bank manager explained that she has nothing to do about. My bank Debited the 8 hundred dollars on my account, and left me without money to pass the night. Now 24 hours passed, I'am here with a International VISA electron card that can't be used as the card already take all my money. What to do?

Posted by Anonymous


Good afternoon,



I watch four to five NFL games each week and I am appalled that the NFL is allowing our flag, country and police to be disrespected. This is certainly a "Code of Conduct" violation and the players that take part in it should be suspended. Free speech would be the player(s) going off the teams property and calling a new conference to voice their complaint NOT showing the disrespect that they are currently doing.



I will not be watching any games that include these players. That now includes the 49'ers, the Dolphins and the Broncos. I will add to this list if there is further action taken by players from different teams and I will continue my boycott until the league takes disciplinary action. I will also not be making a purchase of Miami Dolphins merchandise that we give to our son each year for Christmas.



I wanted to copy the NFL league offices but they don't seems to have an email available to the public, please feel free to pass this on. I will also notify the major sponsors.



George Hemsey

Posted by John


I was in a neighboring state over the weekend. My wife and I went to our favorite international foods store and when we went to check out, the checker said my Visa Platinum card had been declined. Fortunately, we had enough cash to complete our purchase. Later that day, we tried to buy gas with my card and it was again declined. Later, when I called Visa customer service, they said I needed to call fraud prevention. When I called them, they said my card had been blocked because I had attempted to use it out of state, something I have done many times before without incident. They informed me that if I intended to travel out of state, I needed to first call my bank and let them know. When I asked the bank about it, they said no, I didn't need to let them know. Only if I left the country.

Posted by Anonymous


Will ANYONE in corporate office contact me. It has now been more than ONE MONTH that I have been trying to talk to SOMEONE about a $40.00 gift card. Mr Sillin is not even acknowledging my emails. What KIND of CUSTOMER SERVICE is that.UNACCEPTABLE!!!!!!!

Posted by Abena Adomako


I have been ripped off by fake merchants on facebook and google who stole my pin online when i made a valid purchase in January 2016.
Visa failed to notice the regularity of the fake transactions.
My complaints i hear are under review and that i might be informed that i compromised my details.
The only compromise would be that i trusted VISA to protect and verify my transactions.
Please protect cardholders from online fraudsters.

Add your review!

Posted by sue2y5


I Had The Best Time Talking To Your Customer Service .i Would Like To Apologies To Miss Sue2y5 That I Had Not Done This Early.i Had Applied For A Card With Brand X.the Customer Service Rep.was Short,dry And No Personally.unlike Miss Sue2y5.i Live In Alabama And While I Was Talking To Sue A Thunder Storm Hit And My Dogs Were On My Deck Scratching At My Front Door.i Had To Interrupt Are Call To Let Them In,as I Opened The Door My Dogs Ran In An All Of Them Went To Shaking Themselves Off All Over Me.we Both Got A Good Laugh Out Of That! Miss Sue Was Very Pleasant,knowledgeable And Polite.its People Like Miss Sue That Take Ownership At What They Do.that Is What Makes A Company Strong.sue2y5 Is My Customer Rep.for Now On.if You Can Replay Our Conversation.if I Cant Get In Touch With Miss Sue2y5 I Hope Its Because You Promoted Her! Thank You Miss Sue For A Good Experience.

Posted by ande


I just took a survey at 930 pm in Michigan and misunderstood the prompt. I wanted to rate the gentleman a 10 (extremely wonderful) but then realized it only went up to 9. I hope it didn't register as a 1! This man was extraordinary and so helpful and friendly. He made my night! Especially after having my computer hacked and items stolen from me....he managed to put a smile on my face. He was great! I'm sorry if I accidentally rated it wrong!I would hope that you could e mail or call me to rectify my review?!

Posted by MRS DIX


I've Spoke To One Of The Polite Rep In Visa. She Explained To Me That They Have Any Access To The Accnt Bcoz It Should Be Handle By The Bank That Issued The Visa Card. And Visa Rep Tried To Explain To Me That They Cannot Blocked The Card Without The Fullcard Num That's Why He Need To Transfer Me My Bank (internal) Lost And Stolen Dept To Pull Up My Accnt Using My Personal Info. Lets Not Blame Visa. They Are Just Doing There Job. They Are Actually Excelent. There Are Times That We Do Not Hear There Side. We Dont Let Thm Speak To Explain Further To U What They Can Do. Just Like Any Other Private Establishment, They Have Scoop And Limitation. Im Actualy A Visa Cardholder Whose Traveling Overseas And Im Very Happy And Pleased By The Rep Who Help Me With My Lost Card And Help Me Get A Temporary Card That I Reciv 24hrs After I Request It To Them. They Are Helpful And Help Me To Understand What Only They Can Do. But Actualy The Rep I've Spoke Her Name Is Kelly Is Patience Explaining To Me Everything. I Can Sense That She Is Offshore. But She Did Great Customer Service.

Posted by Anonymous


I needed to call VISA about my warranty claim on a crappy Frigidaire washer that broke after a year and a half. For those who don't know, if you buy something that has a warranty, VISA doubles it through their Warranty Manager program (800-231-3250). The three times I've called this number or the main number (800-847-2911) I waited only a few minutes in queue. So far their phone service has been great and very efficient. Can't comment on the warranty program since they haven't even received my paperwork yet. Re. other comments here, why would anyone would call VISA to get their account balance or other account info instead of calling the number on the back of your card or looking up the number for the bank/company that issued the card. VISA doesn't maintain accounts; VISA is like the Great Oz behind the curtain. They work with your bank unless you need to use one of the extra VISA benefits like Warranty Manager (your bank can tell you when you do).

Posted by jackson


I would like to thank to a customer service who assisted me for more than 20 mins just to get a rep from my bank and the mayguel told me he doesnt have access to my account its the bank who has my info and he never leave me until weve reach the right department. keep it up

Posted by saynotodell


I placed a order on the dell website and the total charged to my card was $20 more than what the confirmation page said it would be. After getting no where with the barely understandable customer service rep for dell I hung up and called visa. They explained to me how to dispute and that if I am able to work it out and return it I don't have to pay for the item and wait for the credit. I can wait for the credit and all interest occured will be erased. The guy spoke perfect English and was very helpful.

Submit your comment

Posted by VisaEmployee10


I am a Visa employee, & actually work with their Lost & Stolen department, heres a couple pointers & tips...

1. The best way to get through is to call the 1-800-VISA911 & then press 0#0# to get through the VRU.

2ndly- One thing we educate hundreds of cardholders everyday is that we, VISA, do NOT own your CC, its your bank, no matter if its a CC or debit card, so if u ever have an issue with your card ( activation/ credit limit/ balance/ card not working while traveling) you MUST call your bank, not Visa. We DO NOT have access to your personal information. But some people dont get it & yell at us. If you are unhappy with any services that happens w/ your card you need to take it up with your bank.

Finally- Visa ONLY manages lost/ stolen card reports & handles emergency services for cardholders that are traveling, we DO NOT make the decision if you receive your card or not, that is upto the bank, remember they are the owner of your acct. & when you receive an emergency card that doesnt work, you need to speak to the bank, we JUST emboss them ( it maybe that the card isnt active yet). & we help with certain benefits that visa cardholders have (http://usa.visa.com/personal/cards/benefits/index.html).

I hope this clears the air on what we do, we are an amazing company excelling in Customer Service. Thanks.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Visa can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-847-2911

Visa customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Visa corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Visa questions from HelpOwl.com.

Reviews & Ratings

View thousands of Visa user reviews and customer ratings available at ReviewOwl.com.

Company News
Kroger subsidiary bans Visa credit cards and it could spread to more stores
A Kroger subsidiary is banning Visa credit cards to save money on processing fees – and the parent company isn't ruling out extending the ban elsewhere. The ban takes effect on Aug. 14, but applies only to a tiny California chain: Foods Co. with 21 ...
A Mexican businesswoman went to visit her parents in Maryland. Border agents confiscated her visa.
Michelle Nicoll Gutierrez has traveled frequently from her home in Mexico to visit her aging mother and stepfather in Maryland, never overstaying her tourist visa and always returning home to her husband and their travel agency and rental-property ...
Bajans to get US visa renewal interview waiver
In a release from the US embassy in Wildey, St Michael, Washington said the decision came as a result of continuing efforts to improve customer service and streamline the visa process. The new policy takes effect on August 28, 2018. Barbados passport ...