Posted by Victim of VISA
While making airline reservations Visa wanted to verify my identity by calling me. Fair enough, the problem is they have my old phone number so my charge did not go through. I called them, was on hold for 2.5 hours. While holding I went to their online banking to try to change the phone number on file but they required me to reset my password which I tried to do, but...you guessed it...they sent a verification code to my old phone number so I couldn't get into the online banking since I no longer have that phone number. Back on hold for another 1 hour. Then the agent asks me various questions to confirm my identity which I answer successfully. Then the final question was which CIBC branch gave me the VISA. Well, I have had this visa card for 45 years, and the branch that I belonged to at the time has long since closed and does not exist anymore. I told this to the agent, and she just kept repeating the same question. Gave her the same answer. She's obviously reading from a script, and this situation is not in her script, so instead of transferring me to a supervisor she says I will have to go into a CIBC branch in person to "verify my identity". I reminded her that I don't have a current account with CIBC although I still have the credit card and have used it every day for 40 odd years. She says she can't help me and hangs up. Now my credit card is locked, I can't get into the online banking to fix this and no branch will verify my identity since I don;t currrently have a CIBC bank account. Now what? Not getting anywhere with my second call to them as now they think I am a fraudster. I have been their loyal customer for over 40 years. What am I supposed to do now? Apply for a new credit card???