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Visa

Customer Service Ratings and Comments

Visa is ranked #107 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.09 out of a possible 200. This score rates Visa customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • the worst service i have ever encountered as a travel consultant who needed an approval code for an international visa card, no help was given

    Anonymous 4/8/10 12:16PM

  • I have that beat i've been a cardholder since 1987. My credit line was a little over 12,000. Visa offered to renegotiate my rate combined with another credit card and give me a 5 year payoff at a greatly reduced principal, but I would have to give up my card. Because of my business I needed the card so didn't want to do it. I took a note out , payed off both cards andn was rewarde with them cutting my limit to 500.00 A 11500.00 slam ! When I called to question this, they promptly cancelled both cards!

    Anonymous 2/25/10 8:14PM

  • I reported my card lost in January.Called visa to report;got a confirmation number. expecting a new card. New crd arrived. Went to use card on Saturday and card was denied. i was totally embarassed. Went immediately and called visa. Spoke with several agents with no resolution than to call my local contact which was closed. One agent gave me wrong telephone number, one put me on hold and finally line disconnected; call back and was told it was the local office wrong doing. Went to my local office; to inquire of block card and the assistant manager immediately said there is a problem with to find out there are in a folder had vendor dispute from 2 years agon in my files.The manager assumed without looking that ws the problem Problem Visa sent out the same card with same number that I had blocked in Janaury. Now I have to wait 7-10 business days.

    Georgia 2/9/10 7:33AM

  • After endless trouble with my VISA cards and the local institution I reported the problem to VISA and they respond "Thank you for your message. For specific benefit information, please contact the financial institution that issued your Visa card. The financial institution can directly address your inquiry."

    I agree VISA is no longer my favorite card.

    Anonymous 2/5/10 1:18AM

  • I am still hangin on the line. I did not receive a new card this year for some reason. I discovered this when I went to use my card at the gas station and it was rejected because it had expired. I called numerous numbers and talked to numerous people. I was assured I would be sent another card right away. That was a week ago.
    I was just transferred to yet another person who said it might be another week till my card arrives. When I asked why the card was not expidited I was told that is only done in emergencies. Try operating without a credit card for a week and see if you think that constitutes an emergency. This is most disconcerting. VISA is not my favorite company any more.

    SLS

    I don't know what this means 7/23/09 1:14PM

  • NON-RESPONSIVE TO DIALED CALL.
    Most companies accept dialed access after an extended number of touch-tone options have been waited through. But at (800) 854-7642, after waiting through ALL the Touch-tone options, they just said, "Thank you for calling VISA", and cut off the call.

    Anonymous 5/20/09 1:28PM

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  • I placed a order on the dell website and the total charged to my card was $20 more than what the confirmation page said it would be. After getting no where with the barely understandable customer service rep for dell I hung up and called visa. They explained to me how to dispute and that if I am able to work it out and return it I don't have to pay for the item and wait for the credit. I can wait for the credit and all interest occured will be erased. The guy spoke perfect English and was very helpful.

    saynotodell 4/23/10 1:44PM



  Contact Information  
Customer Service
800-847-2911
Complete Visa customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Visa customer service phone numbers and contact information at ContactHelp.com
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