Vistaprint Customer Service

I updated my business cards and placed an order but was sent the older version of the business card

Customer service should all be replaced by AI. There is z-e-r-o professional service for customers, only script-derived responses to customers on the chat, or email...
Basically, "Sorry, we understand your concern, blah, blah, blan., but that is what we can do at this time...blah, blah, blah." COuld be that the customer service personnel may just be over-achievers for the jobs they do, so...
Since they got acquired by a larger corporation, the 'Customer' got taken out of "Customer Service"...now it's just "Service". I'll be migrating my web sites, and my print and promo items to other sites for better pricing and appreciation for my business.

SCAM Looks like you are trying to get my personal information. All I wanted was a little help with your product. Can't et a straightforward answer. Just a gift card offer (that I do not want) and a line of bulls*** that I do not want to hear.

They called my photograph of the Hindenburg "Hate Speech".

I have been a customer with VistaPrint for nearly a decade. I sell prints and posters on Ebay and rely on VistaPrint for my larger size items as well as mugs and textiles like T-shirts.

Recently, I reordered an item that has been frequently done. After the order sat in limbo for a week "processing" I got a notice today that it was cancelled because it contained a message that violates VistaPrint policy. Never heard this all the other times it was ordered and fulfilled. It was a photo poster of the Zeppelin "Hindenburg". I suppose the swastikas on the tailfins are the "message" that offended some cancel-culture snowflake employee who knows nothing about history.

As an Ebay seller, I am bound to fulfillment of orders within a specified timeframe or I receive negative feedback and seller defect scores from Ebay. Why this order sat for a week I do not know. Now I am taking it to my local print shop who does my smaller posters. They run my smaller prints that Vistaprint ships flat and subject to damage but I have not used them for these large posters up to now. They will run it and I will get it out to my customer with no thanks to VistaPrint.

2020 has been an insane year and topping it off now with this concession to Cancel-Culture is nonsense. VistaPrint: you are and example of the lunatics running the assylum.

Hi, I started an Etsy account to sell my art and I had business cards printed with the name I selected. I went back to my account later and realized creating a shop is actually different than creating an account. And the name I selected for my account wasn't available as a shop name. But I had already ordered the business cards with my shop name (which I had believed was the same as an account name). The cards arrived today, can I exchange them with a card designed with the updated info?

I have mistakenly used this company twice to order business cards. The people I dealt with were rude, arrogant, unprofessional, and incompetent in EVERY sense of the word. They took several hours to do something that should have taken at most, 15 minutes. Cards were shipped late with numerous mistakes. STAY AWAY FROM THIS HALF-A$$ED OPERATION!!!!!!!!!!!!!!!!!!!!!

I ordered Wedding Invitations and they arrived all bent. I am very unhappy with how they turned out. I do not want to send these invites, they look terrible!

Hi people from vista print I called you guys to asked you to return the money that I never approved for you guys to take from my account without my permission
And you guys are still taking the money without my permission
Please return All the money ASAP

Still waiting on my albums as they are Christmas presents, should have been here on the 13th, told twice I would get them only to be told I would not 2 days before Christmas. Now I have to rush out and get them something. Poor customer care. Do yourself a favour and shop with someone else!!

During my checkout the website offered regular size calendars for a discounted price. I decided to purchase them under the impression that it would be exactly like the larger calendars that were in my cart. I was unaware until I looked at the email confirmation that they were different. What is your return or exchange policy in this case? By the time I realised it was already being processed so I couldn't cancel the calendars.

I am not happy with the order I received. Can I please return and / exchange? The coloring of the words are too light making it very hard to read.

Print mistake in card please return this cards

I had to cancel an order right after I ordered it because I was told by the bride to change a minor detail and I was given to option to change it but charged me a completely separate order. So after cancelling the first order and keeping th second I was told I wouldn't get refunded but would have the money credited to my vista a count for future orders. I honestly won't be needing them again as this was a one time thing for me. So I pretty much just lost $40 that I actually need. I can't afford to just throw money away.

The size isn't as it was said. And the print is really faint and unattractive.

Plz solve my prblm
I m not satisfied with product
Give me your customer care number

Font is too small

I would like tor refund and get my money back for my order. The quality of the shirt and print is not to standard

I m not satisfied for my order. I m not happy with the item you have given me.. please return nd refund my amount..

I would like to return my order.i m not satisfied for my order. I m not happy with the item you have given me.. please return nd refund my amount..

I would like to return the order not happy with the outcome. So I need to know how to go about returning for a refund.

I would like to return my wedding save-the-dates because of the poor quality. There are white specs all over both the photo and the text.
How do I return the product and get a better quality print?

Not satisfied with the quality of product. We would like to return it. What is the procedure or returns.

trying to fill out your return policy form on your return page and I get a 404 on this link
https://www.vistaprint.com/customer-care/service-center-faqs.aspx?faq_id=92&back_url=%2fcustomer-care%2fservice-center.aspx&rd=2

Strike 1. Order is delivered 3 days late after our conference
Strike 2. The color on it is very bad (very poor quality printing)
Strike 3. I want to fill out the refund policy form and it goes to 404

We would just like a full refund and send you back tshirts.

Not happy with quality or service.

Thanks
Paul Tobey

I ordered business card and the font color is not visible. Can I return and get a reprint?

Hi, I need to return the items I've received from Vista Print, I no longer need them. I didn't open the packet.
3252-3252-5757 | My AccountSign In

I received expert and extraordinary service from VistaPrint with my order today. The person assisting me was Sashia

I ordered 2 shirts and when I received the package I quickly realized I had ordered the wrong sizes. I called right away to see if I could exchange or get a refund. The rep was polite and understanding. Asked what I sizes I really needed- filled out a replacement order and told me it would be at no cost to me to get the new sizes and it should arrive in 3 days. They are fabulous!!

I placed an order for flyers, brochures, banner, tee shirts and Polo shirts on Sunday, what a fantastic company the order was delivered on Tuesday. Unfortunately the polo shirts arrived smaller then the stated size, I contacted Vistaprint they were full of apologies and could not have been more helpful and will send out the larger size and should be with me on Thursday. I will certainly use the company again and will recommend them to friends. Thank you for being SO GOOD.

You are better than amazing, you took the time to review my work, you found an error and are willing to fix it at no cost to me. Who can beat that kind of customer service? You are truly one of the best companies in so many ways! THANK YOU, THANK YOU, THANK YOU!
Beverly St.Pierre
Oshawa

Actually I am happy with their customer service. They are always willing to help. I could not reach them through the phone but the live chat worked and the gentleman was very effective in helping me.

After so many bad experiences from so many company call centers,
calling vista prints and talking to Dimple was a totally different experience,
I wanted help for ordering the polo T shirt and she was very very helpful and patient to the maximum, so much so that if she was in my team today she would surely get 20% salary rise, people like her are an asset to vista prints.

Dear Vistaprint,
Just want to inform you that your customer executives are excellent in communication and the way of talking to the customers.

Especially my heart full thanks to Neha & Ayesha they both are good and they way of explaining to the customers are in good manners.

Neha & Ayesha keep rocking...

Regards
Srinivas Mayaraj

They misprinted some of my mailers for an event. I contacted customer service and they reprinted my items that day and had them sent overnight(as time was of the essence). I highly recommend them.

I contacted vista print today and spoke to Armani mmahbouli and I could not have better service she helped me with everything advised me on things I didn't no about so patient I am new at using a computer and she was fantastic I would recommend vistaprint to my friends as your standards of training are brilliant thank you Armani

I have used Vista print in Canada and UK since more than 10 years. I love the options, service and pricing is 1/4th of main stream printers.

Vista print are the best!

Thank you.

Customer service is great... helped with the bleed correction and sent everything in time.

I was EXTREMELY happy working with vistaprint! I love their products, their prices are great. I got my moneys worth. And I LOVE their products! Hope this helps!

I am surprised by all the negative comments about Vistaprint. I ordered Christmas photo cards, they were delivered three days early, the quality of the cards was excellent, the packaging was very good. I was very pleased would definitely order from them again.
Thank You!

Vistaprint is an EXCELLENT company to deal with, in fact i use them as a company i outsource to do all of my work such as banners, and posters, and guess what..the prices are perfect!!!!

Wow! I am completely blown away by all these negative experiences with Vista Print. Not one happy customer? That strikes me as odd. Doesn’t it strike anyone else as being odd? Also, what’s with all the “Anonymous” postings? I’ve been using Vista for years and rarely have a problem—and certainly never an issue they failed to take care of or credit properly. I’d have to guess that many of these postings are planted by competitors; not all, but many. I only stumbled on this site on a Sunday while searching the Internet to see if Vista offers 24/7 tech support so I could discuss my website. I have always used Vista when starting up a business—they’re cheap, have many branding options and is a good resource for any start-up business. I have talked to customer services reps in India, but Americans also answer the phone. For me, Vista’s customer service is not better or worse than any other Internet based company.

I have used Vistaprint for years and NEVER had a problem with them! They are fantastic! I pay for 21 day delivery and they upgrade to 7 days delivery at no extra cost.
And the billing on you credit card IS NOT a scam! When you place your first order it clearly says int he small print 'for an extra £**.** a month you can have these extra offers. tick here if you do not want this'. I'm sorry but if you are all too stupid enough to read the terms and conditions you have no right to moan!
Vistaprint offer great products and everything is FREE I order. The postage is amazing £2.45 for 7 day delivery for a T-Shirt, Mug, Notebook and Calander. The customer services are amazing people! The only fault is that they are overseas so it costs to call them. They are really helpful.
The company is AMAZING and I would reccommend the website to anyone who will actually read the terms and conditions.

I ordered magnetic signs for my tow truck and they blew off 4 times .3 times they sent me another set telling me to read the directions and they won't blow off unless you drive over 136 mph. Hello I drive a tow truck (that weighs over 4 tons) not a race car. But anyway today they sent my money back. I guess I'll be looking for another place.

I have been dealing with Vistaprint for some time now. Once you get used to their system you can work out deals that are best for you.
Each time you get an email and enter Vistaprint through the email, it will bump your pricing to whatever is valid in that email. Therefore, if you already have items in the cart, they may rise considerably if they are not included in your latest deal. To get back to the previous pricing, you must go back to the old email and enter through that email, and it will take your pricing back down to what it was the previous time.
The other thing to watch out for is that after ordering a considerable amount, they start reducing the discounts they offer you. I have 2 accounts, one for work and one for home, and I receive 2 versions of the same email. The one that is used less frequently has better offers than the one I use all of the time, same email, different discounts.

I have found the product great, I pay next to nothing for most of my stock, I never order any more than the free or heavily discounted quantities but might order 3 days in a row to get the qty I want. It works great, orders come quicker than anticipated, and I love the site.
Just be wary of your pricing and you can work this site to your advantage.

I've used vistaprint for several years and use their emails to get loads of freebies.
Only ever had one complaint about poor print quality and it was replaced and sent by express delivery without any problem.

I can't understand all the negative that has been posted about Vistaprint on here. I am so sorry you all have had this experinece as my experience with them was awesome. I got the survey and filled it out after I got my order. I admitted that my disapointments could have every easily been my fault because I had never designed anything online and was not sure what I was doing. I described what was wrong and how I had wanted things to look. It was no time at all I heard back from them saying they were sending me the merchandise again at no charge because they had given me a credit for the order I was disappointed with. They never ask me to send back the order I was disappointed with and sent me a new order without additional charges. They had taken my remarks on how I wanted things to be originally and I must say listened very well when they redone my order. With this kind of service I was very impressed and happy and would diffently order again. I just wish I could find a phone # to call to place my next order to make sure I got exactly what I want. Thanks Vistaprint for your kind service.

I have used vista prints for many of my business needs including business cards and post cards. I have always been very happy with there products and service. I have always been able to reach customer support and don't to wait forever on hold like many other companies. I would highly recommend this company. They also have great prices.

After countless negative comments for Vista Print I felt compelled to add a POSITIVE one!
I recently (the past week) ordered invitations for my sisters baby shower. You can imagine that I wanted them to look great, not cheap and be on-time. All of the above happened today. They are a bit smaller than I had imagined (post card sized) and size to my knowledge was never specified but the quality was exactly what I expected to receive for the price. The price for 30 will end up being $40.
So consider VistaPrinting for your next project or business venture. I'm also happy to say that my husbands business cards came out fine as well.
Sincerelly, Patti Williamson Richmond, VA

Thank you for everything vistaprint is my new one shop store for my business

I have been very satisfied with vistaprint. I was able to reach a customer service rep not on the site but on another search engine.

This company has been a real find for me, my husband and our businesses.
We took advantage of their free and low offers for business cards and discovered several great coordinating products. All were very nice looking, good quality and we used them up.
I recently ordered 2 Guest House signs to put next to our House For Sale sign. They cost me around $12 instead of the $99 the sign shop down the street wanted to charge me. I love the multiple choices they have.
I recommend this site to lots of friends who have small businesses.
My last products arrived a week early and I could track the progress. Nice.