Vizio Customer Service

I'm getting pretty upset with the Vizio watch free... Sometimes it's one commercial during the whole commercial break showing over and over and over.. constantly repeating the same commercial every single commercial break is getting really annoying. I have two more TVs to buy and more than likely I will not buy the Vizio option as this is very irritating. I already have five TVs in my house that are Vizio not sure I'm going to by the Vizio TVs anymore unless this is corrected.

At 64 years old Vizio is the worst TV I have ever owned. Right now I am trying to watch the Super Bowel. Not one minute has gone by without this TV freezing up...not one. The live broadcast, the commercials, not one full minute. This TV sucks so bad that I saw a guy coming out of the store with one and told him to take it back. Horrible. It freezes, it will just shut off for no reason. NEVER, EVER, buy this piece of crap TV. I am about to go on a trip to see my grand daughter and when I get back I will take great joy in throwing this piece of garbage in the garbage can. I can't wait! SUCKS! I don't care if they are giving them away. Hours on the phone trying to get it to work...I hate this TV. I have a Westinghouse TV I bought at the Pawn Shop in my bedroom that I bought for like $70.00 that works better than this piece of garbage.

Vizio and Watchfree update is slow and makes watching local channels a pain. I want to watch local however Vizio is making that viewing experience horrible.

This operating system really is bad y'all

My 5th Vizio case #27369118
Vizio 50" Classs 4K UHD LED SmartCast Smart TV V-Series
v505-J
Please refund me as your 5year warranty states.
I have uploaded pictures, serial numbers, & receipts 5times now. I need a manager to execute this request.

We purchased a Vizio 65" P65Q9-H1 on 02/07/21. Last week the picture became very distorted with numerous lines appearing and a distorted white image that covered the entire screen. I had my original paperwork and had registered the TV with Vizio so I contacted Vizio support. After an unsuccessful result from a live chat, I asked to speak with a manager. Beth Barta, the manager called, and I described the situation. I then emailed her pictures of the TV showing the distorted images but was informed the TV warranty expired in 2022. She indicated she would see if anything could be done but when I emailed her to follow up, she had her assistant JoAnn call me to inform me they had reviewed my case and there was nothing they could do because it was damaged. That is an entirely false statement as our environment had not changed since we purchased the TV and it had not been moved. It is simply a defective product and for the amount of money we spent Vizio should offer either a repair option or some deal toward a replacement. They basically washed their hands of it and said there was nothing that could be done. This is unacceptable for a TV that is less than 3 years old. Terrible product and terrible customer support and I am going to dissuade anyone I know in the future from purchasing any Vizio brand item. Shame on you Vizio.

We bought this TV originally for our camper, we never used the tv, and when we sold the camper we brought the tv into our daughter's room. We have not used it 6 months, and the tv will not stay connected to our internet! I called customer service and the tv is 2 days out of warranty and they will not honor it!!! Their response was for me to call someone to fix it! My family and friends will never buy another Vizio! Their company is TRASH!

We have 2 Vizio 32" and loved them until the WatchFree+ update. Since this update they take forever to load and off air channels take forever to change with no option to opt out. I will never buy another Vizio product as long as this situation exists and will not recommend anyone else to do so either.

Recently the software was updated that merged my antenna channels into their Watch+ streaming. Well that's great except when I want to watch my antenna channels without connecting to the Internet (like when the Internet goes down).

Please allow me to watch antenna channels without having to use the Internet.

I purchased a Vizio tv six months ago and it stopped working. I contacted an agent which she told me to cut the cord and the TV will be replaced. Another agent told me I should not have done that now they can't replace it. They're trying to give me a rebate and make me pay here for another TV which I will not do because my TV is still under one year warranty and they refused to replace it now I have no TV and I'm out of my money.

Vizio has forced us to use their Watch Free app to watch any local OTA channels...channels they seem to want to choose for us. They give suggestions on channels mixed in with all of their "free" channels and other local channels have to be manually entered. The Watch Free app takes a minimum of 1 min to load. Sometimes we need to restart the app to get it to connect. More than half the time there is an ad on screen when we first turn the TV on and then we need to navigate to their app. There is no way to only watch OTA channels with our antenna. If our Internet is not working the Watch Free does not start and we can't watch local channels. This is dangerous if there is severe weather and we can't access local reports. Will never buy another Vizio TV and plan to replace this one as soon as we can afford to.

Vizio's forced update to install "WatchFree" has essentially broken our ability to watch OTA (Over-the-Air) Television. The channel buttons no longer work. You now have to keypad the channel in or use the up and down arrows. Both of these have massive LAG, making viewing unfeasible. They've essentially broken our televisions with their update and have not offered proper workarounds. Awful. Customer Service is virtually useless and wants us to just hang up.

The update for anntina tv sucks It is impossible to find local channel with out searching for 10 to 15 min This update is making me think about buying a new tv from someone else

Vizio failed to include a screw to attach a foot for the stand support. They included one screw, it hs 2 supports. After multiple telephone calls, including a supervisor who told me there was only a "warranty" for 15 days, the supervisor used language they called me a liar, yet, they had failed. And said any hardware store could adjust the length of a screw ((have you visited Home Depot??).

Never ever buy a Vizio product.

Watchfree takes forever to load. Freezes constantly and the voices are off. I like catching up but I waste so much time trying to get it to load and trying to restart after it freezes. Not happy at all

The newly introduced pop-up ads (the Nun) need to go. You have enough ways to sell advertising. Pop-ups infringe on my satisfaction. Remove them or people like me start buying a different brand.

Too many repetitive commercials and too many in a single movie. It feels like evert ten minutes we deal with 4 same commercials

I have had a 50" Vizio for 13 months and it has DIED. DO NOT waste your money on this brand!!!!

Vizio did a recent upgrade, that makes it harder to get antenna TV.You now have to go through their watch free TV.It takes longer and messesup the TV so you have to turn it off and wait 5 or 6 minutes so the TV resets. It does this to if you have a DVD player you have been watching. Don't buy Vizio TV. It's not worth the frustration.

Latest update for vizio 70 inch tv forcing you to use vizio+ for local channels when you don't have cable TV is a joke customer service couldn't even help.
Hey vizio fyi alot of people are dumping cable so why try and follow their format.
I shod be able to go to my local channels without going threw your darn app
Alex hucker

It is really unfortunate that I am so happy with my Vizio TV but Vizio watch free on demand keeps freezing it's terrible and I'm trying to watch a TV series is there anything you can do about this

new software upgrade is a disaster. When in an app, and attempt to return to antenna, the software enters a searching mode. End up in vizio free view. Please return to previous revision. We were vizio fans.

unable to opt out of software upgrades. Upgrades forces me to use Vizio's Watch free. Vizio watch free is not friendly. Slows system down. More black screen.
Customer service will not reset to previous software revision. The only solution is to make the tv a non-internet TV. This solution makes makes my tv not repairable.

DON'T BUY VISIO!
I bought a 50" Visio to replace a 50" LG.I use anteenna only.MY LG provided 200+ channels. The Visio only provides 37 & 12 of those are repeats.Additionaly, there is no channel guide so I have no idea what is on when & I am unable to program anything. I have to scroll through the channels & some are skipped over. It took me 15 minutes to find Perry Mason last night & I missed the first 5 minutes. Completely missed the crime his client was accused of. My Visio TV is a garbage Piece-Of-Shiest. Don't make the same mistake I did. Proves the old saying "You get what you pay for."

I bought a vizio tv for $700 in less than 1 year I had a problem with the backlight on the left side it was very dark but the right no problem, I contacted support, they replaced it with a new one, I have it same problem after 1 year. I contacted support again, he said they can't do anything for me. even if it's a serial problem, they don't want to hear anything. if you buy vizio prepare yourself to change it every year. Customer service also says that I find good back to school promotion ??? DO NOT BUY VIZIO NEVER!!!!!!!!!!!!

The Vizio D 40 inch. Is the worst TV I ever purchase. The volume button stop working and power button stop working. They both restore power after I unplug it. The two restore functions once I replace into the electric outlet the update features, gives you no notice of update. It leaves you wondering what's wrong now.i give this a zero out of 5. I spoke with customer service representative about update issue and the problem was resolved.

The tech. was so knowledgeable in helping us re-set our surround sound after moving. We have exclusively bought visio for 6 years now. Knowing a tech will come right on the phone means everything to us. What a great product too.

I would like to give Francisco sadiago a very awesome review!

hi,
the vizio tv program is junk they call it smart. i get my tv rf from an antenna. if i want to get the signal from another direction i rotate the antenna to another direction and i have to wait at least 5 minutes for a new signal scan. then when i want to watch another direction i have to repeat the 5 minute scan for the new set of available rf channels. when i scan a new set i loose all the previous channels i guess the smartness is its ability to force me to scan the new set of available channels.
i called the company and they made fun of me for scanning the channels again.
they have the poorest customer care. also you can not eliminate an undesirable channel or add a channel..
thank you for a junk smart program.

Just wanted to let you know that one of your wonderful reps. friom South Dakota saved us hundreds!
While discussing a TV that was just out of warranty, she asked if we used our AMEX card, which we did. This extended our warranty by an additional year. Kudos to this rep. for offering the suggestion and info, which we were unaware of.......saving us the cost of a new tv.

We had such a patient young man, named Nathan who did everything he could to help us. Our phones were too old to connect the WiFi to the TV lol. Anyway, 10/10 excellent service. 👍👍

Thank you so much for the quick and successful service.

I have had Vizio TV's for about 10 years...I have only had to call them 3 times and every time the tech support was kind and wonderful...as I am a little old lady that is everything that is technology challenged. Thank you vizio and the super lady in South Dakota that helped me!!!

Great service! Just walked me through a re-set of my remote and now it is working again. Thought I was about to be out the cost of a new sound bar, but cost nothing but my time to call. Fast service and English speaking support!

excellent service surprised me!

have found them to be very knowledgable and responsive!! Good follow up too.

Today we had the pleasure of working with Levi in your technical support department. My husband and I are in our early 60's and we're trying to set up our Vizio TV for Amazon instant videos. We run into some trouble so called your tech service and was LUCKY to get Levi. Also, I guess I never registerd our TV as well. Anyway, Levi guided us through every step to download the Apps we needed on our TV. He was EXCELLENT.

Warren at Vizio Tech Support was an absolute guru on setting up my new Vizio tv to get access to the internet. Very nice, patient, and we got it going.

My two experiences with Vizio Customer Service (not on same topic) were exceptional. The last representative, "Presley", employee #841) was super. Service is quick to answer & professional in handling the problem(s).

Just wanted to say thank you to the young lady(senior tech) in Texas that helped us get our TV back on line with the internet. We spent from 10 to 5 today working with Vizio and comcast. Comcast has the worst customer support section I have ever experienced in my 78 years. We spent 4 hours between Thrusday and Friday with Comcast who did nothing. Thanks again to the young lady in Texas. Too bad we didn't get her the first time. We kept repeating the steps they suggested over and over again to no avail. She had us change some things on the computer and finally resolved our problem.

Never ever buy VIZIO TV anymore...there warranty service will be your nightmare..



Before yesterday, my 47" vizio tv show out some imprint mark lines,

I still has 26 days warranty, so I contact COSTCO first(because I buy from them), and we talk with vizio person on the phone in the same time.



after that, I take picture(from tv), and email to Vizio.

when I get vizio confirm email, I call to their office.



The vizio person A tell me, they don't get any email from me, so I sent again.



The vizio person B tell me, they receive my email, but, don't get any picture attachment... they want me try one more time..



The vizio person C tell me, they receive my email, but, they don't

see any shadow line on the picture, they want me take more clear picture to them..



The vizio person D tell me, they receive my email, but, they can't

open( I save to microsoft onedrive, and paste the link with email),

they want me sent again, use jpg.jpeg file......so, I sent again..and this time, I talk to supervisor A, he promise me, will take care my case, and when he receive new picture, he will contact me...



this morning, nobody call me, so I call their office..



The vizio person E tell me, they receive my email, but, because all

the picture I take, the source form computer, maybe I use computer made fake picture try cheating them, so they want me change the source, like cable tv.... I say I don't watch tv, only use computer, so, if your company buy another source for me, I'll be happy to do that.. but, they still insist me follow their step.



I tell E, for this two days, I just like a foolish, do anything by your order, but, till now, you still tell me, I need do this one more time?



I ask talk to supervisor, and my sister help me talk to him(supervisor B)..



supervisor B ask my sister, use this smart tv connect to netflix, and take picture, sent again, he will take care right away..



when he receive the picture I take from Nexflix, he say: the picture

look like normal...we can't ask for warranty service...



no matter my sister ask supervisor B: you can sent your person come to our house, to check the shadow line, or, let us bring the tv to costco, let costco customer service person check the shadow line for true, and prove to vizio for us, but, the supervisor B all say: NO,

we don't accept those way......



my sister very upset hang up the phone...



So big company like vizio, NO 2 tv sales in american, but, the warranty service like junk, keep going tell customer: everthing all your fault, any prove I give to them, all can't support them want..



I am a computer guy, already do my best, don't tell me I need hire pro photographer, to take picture for vizio....



I really feel very bad, and already contact my lawer, se how he can help me to sue vizio..

I just got off the phone with a customer service rep Chris in Ok. Very nice and solved my problems. I was extremely please and impressed by his knowledge. Thank you Chris

Called tech support for an update that botched the booting process. Out of warranty they sent me a replacement 55 inch M550VSE updated. Great CR and service on their part.

called cust service was asked to try a reset did so nothing screen lit up with visio v and then shut down was told it was a software update causing failure to reboot think this is the standard answer for a failure of boards in set they said up to five business days for repair company to call they called in three days
and he called the fourth day and asked if he could come a day earlier than scheduled i said fine. the tech came very nice guy . he installed part it worked and all i had to do was reload the apps i had installed and download the lastest software done ok

I was finished writing a complaint for another terrible company and thought I'd write an actual good experience I had with a company for once awhile ago since people always tend to complain on the internet but never say the good things. I had this TV for awhile. One day out of the blue the pictures started coming out distorted with lines coming out and the picture being warped or something. I called Vizio and they told me to take a picture and send them the problem. Within that same week they had a repairman come to my house (he actually was earlier than his appointed day and called to ask if it was ok to fix it now) and he fixed the TV withing an hour (something about replacing some cable inside of it). Throughout all of this I did not pay a single penny. To this day the TV continues to work fine.

Earlier today I had an issue with my TV and contacted Visio Customer Service. I spoke with a gentleman named Rodney )who exercised patience and technical knowledge in walking me through the repair/correction process. Thanks much to Rodney for his accurate assessment of the problem and the proper solution. Very much appreciated.



Bob Pettit

My remote (hopefully, and not my TV!) is broken. I called and although I had to talk to someone for about 15 minutes tracking down numbers and telling my life story, (after being put on hold for about 8 minutes before I even reached anyone) they agreed to send me a new remote free of charge. (though they said it was for this one time only). Overall, if you don't lose your cool and you try to do what they say and be a good sport, they might reward you in the end. Overall, my experience was positive.

Very positive customer service.
The video went out on my 60" Vizio. A call to customer service and the very courteous woman in south Dakota said it was a problem they were aware of. She took my name address and phone number and 10 days later a new set was delivered to my home and set up by the delivery team. They packed up the defective set and were on their way.
OUTSTANDING! No hassle, no hoops to jump thru, no attempt at putting the blame on me.
Every company should practice this kind of service.
Thanks, Vizio!!

I've had great experiences with technical services at Vizio but like others here I've found the 55" TV is prone to break down. We had a Costco extended warranty and during that time the tv was repaired twice, then replaces (with a reconditioned tv) and in its third year is on the fritz already. The remote was replaced once, is constantly in need of resetting, and is currently unable to be reset (so we can't access Netflix). I've never had these problems with other TVs. The tech service people on multiple occasions told me the remotes are poorly designed.

Hi! My fiancé and I purchased a 55" M550SL series flat screen television last year and have had wonderful customer service, the couple of times that we have needed to call. We have the sound bar also and we did have to return the first one we received, but we had no problem with customer service on the phone or in returning it and receiving a new one. Customer service has always been pleasant, courteous, friendly and always helpful. I've seen these complaints and can hardly believe it. The Vizio customer service and technical support have gone out of their way to be helpful. Our experience with Vizio and its' service has been awesome! We will definitely be giving this company more of our business in the future and have and will recommend Vizio to anyone and everyone! Thank You Vizio for being an absolutely wonderful company to work with! :)

I recently sent my partner o to vizio for an interview telling her what a great place it was to work at. This interview took place in north Sioux city SD...my partner was interviewed by a very rude man last name Lane....
My partner said he was very rude to her from the beginning which I'm sure had to do with an employee on his team lieimg and focing deformation of character to me lane....however Mr lane asked my gf how she had heard about the job..she named off a couple references and then told Mr lane I was her gf...his attitude sent from rude to ruder and then he made a dirogitory comment about my attendance which was.personal in formation and should have never been talked about in an I terview with someone else....he then left the room and came back and said the reason she wasn't offered a.position is because she could talk and rtpw at the same time and didn't know enough about the connections and products. Now I never had to take a rtling test and talking teat at the same time and neither did anyone else that was interviewed...I knew nothing about the connections at my interview..and I was hired. Another person I know that started a couple weeks prior did nor have to t take a ttlinf and talking test. My gd was judged based off my attendance which has nothing to do with her work erhiva at all and then as soon as Mr lane heard she was my lesbian partner.came back with a bunch of lies as to why she didn't get the job....I mean really..she has worked om a call center for 10 years and you are telling her she can't talk and type at the same time...nope she was discriminated against for being a lesbian and my lane ceoases a line when he released personal.information about me when my record with vizio should never have even been mentioned during someone else's interview....needless to say they now are going to have a discrimination law suit against them and my lane will be sued for releasing my personal file information to another person being interviewed.....my advice to anyone thinking of applying there..don't do it...they are rude and set bad examples as human beings
See you in court vizio and Mr lane