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Volkswagen

Customer Service Ratings and Comments

Volkswagen is ranked #189 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.80 out of a possible 200. This score rates Volkswagen customer service and customer support as Terrible.

NEGATIVE Comments

11 Negative Comments out of 11 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 11 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • just need to get this off my chest. WORST CAR COMPANY EVER. WORST RELIABILITY, WORST CUSTOMER SERVICE. NEVER DEAL WITH THIS COMPANY.

    pickle 3/1/10 3:40PM

  • # Unfortunatly I purchased a new Jetta in 2008. The sunrood shattered while I was driving down the highway and I made the first 2 payments on it while it was in the shop. That has been over a year ago and after 3 new glasses, new tracking, new headliner (because they left hand prints all over a tan interior) and countless adjustments it still isn't right. The service dept. is very incompetent and admitted that they had never changed a sunroof, after the fact.

    donnaloo 2/19/10 2:08PM

  • I bought a 2006 Passat last May and have nothing but trouble - ECU failure - VW could find a problem so replaced my key, fuel pump broke, fuel injector broke etc.
    Whilst all these cost money, it is the appalling customer service I have received from VW that annoys me. Today they hung up on me, as once again they got it wrong! They do no have my car down as regiatered to me so will not discuss the complaint I made about my car! An error made by the local dealer!
    How can such a large company get away with such appaloing custoner services. rthis was after taking 4 days to even assign my case to a manager - in which time I had my car repaired elsewhere as I have lost all faith in them!
    I have a file of letters, emails etc of the times I have tried to resolve my issues. It is now not about financial recompense, but some recognition of how appalling they are at customer services

    piethepassat 2/19/10 7:42AM

  • I bought a new 2005 bug convertable in 05. The dealer at Hillcrest in Lower Burrel, PA was a total jerk after we signed the papers. He did not fill the tank as promised. Then the lense cracked on the fog light and it cost over 500 at Rorich Toyota/VW on West Liberty Avenue in Pittsburgh that the warrenty didn't cover. . Please take us off of your mailing list. We got rid of the car in less than a year. I spend an hour a day since that experience telling people Not to buy volkswagen at all!! And will for a long time to come. Please take us off your mailing list. Nothing could ever lead to believe you sell anything but Chinese Junk....

    jdrtt1@aol.com 2/11/10 10:10AM

  • 2009 Rabbit, 3 months old, 1000 miles.

    Goes every direction but straight. Seems to be associated with VW's, still relatively new, electro-mechanical power steering system.

    Volkswagen of America's response in a nutshell: "too bad, it's your car now".

    Still trying to figure the problem out on my own.

    siedkick 11/24/09 7:13PM

  • Bought a used 2006 VW Jetta TDI and I like the car well enough, but VW does not stand behind their cars. The XM receiver had been out for quite awhile and I just assumed that the previous owner's subscription had expired. I went to restart the subscription and found out the XM receiver didn't work at all. When I took it in and found out it was broke, VW said the best they could do was offer a new unit at half price, which was STILL around $400. I start poking around on the Internet and these XM receivers are failing for EVERYBODY, so it's a known problem. VW should just replace it even though I am now 7,700 miles past the warranty because it's been broken almost since the time I first bought the car and that was well within the warranty period.

    TheHellYouSay 11/17/09 10:41PM

  • Your customer service contact person could not assist me in diagnosising my VW Passat problem nor could she connect me to any technical service people. She said that technical service was only available via my local VW dealer. However, she did say that VW dealers have access to VW's technical service assistances. I find it hard to believe that VW has technical service people but only make them avaailable to their dealers. We are getting close to replacing this vehicle and because of this and numerous other realibility problems with the vehicle, will probably not consider another VW product. SInce my lasy name is Volk, it is too bad that I have to purchase another vehicle due to problems with my current VW.

    Anonymous 10/23/09 1:03PM

  • brought my car to the dealership to have it repaired....again.... they said it would be some outrageous ammount so i said i would pick the car up. when i went to leave my car made it about 40 feet and died. i opened the hood and they left off the main air hose to the engine and the engine cover off. the hose was pushed next to the fan and resulting in the fan breaking. the service manager told me it was my fault because i drove it and accused me of vandalizing my own car. thanks

    Anonymous 10/14/09 11:32AM

  • VW customer care shows very little to no interest in understanding an obvious premature failure in their product and does not stand behind it.

    Dispointed in VW Customer Care 10/6/09 11:35AM

  • I bought a VW Golf- love the vehicle, at South Yarra VW. Staff, poor, manager poor, mistakes made on credit card and registration label emailed to me. Problem with vehicle regarding the electronic locking system - poor customer service. Insufficient glasses for water. Owner operator, rude stated "Did not want to sell the car to me" then why did he. What did I do - the service was poor by you - would never step foot in either servicing or sales area again. Negative feedback from me.

    BSUX 9/8/09 12:09AM

  • I bought a brand new VW Passat on Dec 2008, today my car has 11,501KMS. While I was driving two weeks ago with the family for holidays the car shows an alarm motor engine problems, I pull over in the highway and called the emergency customer service, to my surprise the warranty service is only cover 3 days for a replacement car while I have to stop my holidays with the family.
    The worse thing that I request a service to return back home, VW warranty provide me a rented replacements car to get back home and I can’t request a replacement car for the 3 days as one day already counted according to VW customer service representative. I did asked to talk to the customer service manager and they don’t pass your call through management, as results, my car still in the garage and nobody is care about the holidays that I lost, in addition to days that I need to work but having no car.
    The car is currently in the garage around 425KMS away from where I live, they don’t bring the car back to my place, and I need to lost one working day to go and pick it up.
    In my opinion, this is going to be the first and last time I bought a VW Car as their customer service is the worse that I have received.

    Bob 8/20/09 12:15AM



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