Vtech Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
66 Negative Comments out of 73 Total Comments is 90.41%.
POSITIVE Comments
7 Positive Comments out of 73 Total Comments is 9.59%.
Issue Resolution
Reachability
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I have never been so dissatisfied with a phone service in all my life. I had trouble with the answering machine working so I contacted customer service/trouble shooting, after 30 minutes trying to figure out the problem using my pre paid minutes from my cell phone. I ended up having to return the phone to San Antonio, TX never to have heard from the company since. I am out 25.00+ tax plus the cost of mailing back the phone to TX costing me 8.92 postal expense. I wish someone would call me or I had a direct line to call, all my information was send in the box with the phone, now what do I do. All I have is a receipt from the Post Office. for all my time and energy, and I still don't have a land line I can use. Very unhappy customer.
CV, Carbondale,PAAnonymous 5/9/13 11:03AM -
I am trying to get an update on my order that I did over the phone. The number isn't working now and I just don't know what is going with this company.
Trying to find a direct line to maybe get through to them. Anyone have an idea?fadskfjasldkfj 4/25/13 4:06PM -
I just called for a replacement part on a phone I purchased in 2011. It took about 5 minutes and will cost me less than $4. (It is just an earbud.) Just the same, I got through to a representative by using my phone product # and waiting just a minute or 2. If the system doesn't recognize your product #, just find a current one online and plug that in. You will get a real person then.susie 4/24/13 10:08AM
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It's unconscionable how these companies treat the public who need help with the product they've purchased. These menus are nothing more than annoying and serve no purpose but to frustrate a person looking for an answer. I will never purchase a vtech product again. They deserve to go out of business with their menusAnonymous 4/23/13 7:56AM
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customer service is teribble can't get a hold of anybody. I sent in my son's innotab a few months ago and have not heard back from them on the issue!My name is Dan BedowDan Bedow 3/28/13 3:17PM
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I recently purchased a 3 phone, vtech DS65-22-32, DECT 6.0 system. I tried adding the vtech handsfree headset, not only without success, but with unregistering all my other 3 phones. I had no telephone service! When I tried to call Vtech, I carefully followed their voice command to enter the model number, without the letters, and to end the numbers with #. Twice I was told this model was not in the system & Vtech disconnected. I used my mobile phone to call, and the same thing happened again. There is no option in the Vtech support phone system to speak to a customer support person.Anonymous 3/22/13 1:47PM
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Worst phone and service ever. Purchased Model #CS6629-3 in July 2012 from Walmart. Issues occurred in Sept 2012. Upon answering a call the callers voice was distorted and crackly, could not understand what so ever. Contacted tech support was told to unplug base unit from power source, remove batteries from hand sets, wait 3-5 minutes, plug base unit back in, reinsert batteries and reset date and time. This occurs at least 3-4 times a day. Returned unit to Walmart and they would not accept it, was told it was the liability of the manufacturer. Have called them 15-20 times with no resolution. Don't purchase a Vtech. Just spent another 42 minute wait on the phone and was told I had to call another number that I have called over and over.sks 3/19/13 5:27PM
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I bought 3 new v-tech phones and have tried getting a manual for the phones only to be lied to by customer service, on Feb 4, 2013 they said they mailed it to me, and it never arrived. but my acct. was charged for it. so again on Feb 22, 2013, I was informed they would resend it for the 2nd time when I called them. and they could not track the 1st order for the manual in the postal sevice. So for the 3rd time I called them on March 6, 2013, only to find out the manual is out of stock. And that it has been out of stock since Jan 2013. Come on, if you can't get a manual , then put the dam thing in with the phones you are selling. I will never buy a v-tech phone again.inrs 3/6/13 8:14PM
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I find it annoying not to be able to talk to a technician just because our phone is off warranty. We now have caller ID but it doesn't work. All installations have been made correctly and caller ID appears on our TV screen but not the phone. Not having support in this case is very bad customer relations as far as I am concerned.foxyladyflora 3/6/13 1:40PM
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After calling their 1-800-595-9511 and listening to the 9 options, over and over, not being able to get a "real person" I found a tech # here . Guess what? Thats not real either! Whoever the guy was , was not American, couldn't speak or understand plain English, gave me the 595 # AGAIN! I asked if HE had a problem, wouldnt HE want to talk to a real person?> He muttered that he could not help me. (And this is TECH help?? ) I told him he needed to quit and get a job at a REAL company that V Tech is crap! So, after spending my $$ on their phone, I get no help!! Just a lousy product!mhg 3/4/13 2:54PM
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Terrible. Bought Innotab2S for my daughter's birthday. Tried to set up the "free" downloads online. The system failed to recognize the innotab connected to my computer so nothing works. Customer service is located in China & Phillapeans. Said I'll receive a response in 5-10 business days. It will go back to the store before then! Don't buy this product!Momof5 2/25/13 2:40PM
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I checked on line for a phone from VTech and found one that I would like to purchase--this being model # DS6511-3. I called the number,, on the vtech site to ask some questions about his phone and if i wanted to order this phone after i received the information i wanted.I was unclear as to the performances of thisphone and how many phones there would be. I was told by this gentleman that they do not carry this model phone. I then asked him if he could give me a phone number to call to find the information I wanted and order this phone if it wa what i wanted. He told me to hang on, which I di , for a long ling tome. I then got a dial tone which ment this gentleman hung up on me. I must say this is great customer relations tactics. Anyway i then called the other number on the site which is where I got a machine that told me to enter the model number of the phone i was inquiring abut. I did this and was told by this machine that the model nunber entered is incorrect and got disconnected. To me this means there is no model number as this one. Another great customer ralations policy. My question is why does this company advertise this model phone and when you call yu are told there is no such number or told they do not carry this model.? I also entered the model number at the site where it tells you in th upper right hand corner to enter a model number. This returned can not find this model number.
I ask--is this some kind of marketing that gets you to purchase a different phone at a much higher price.?
This does not say much for VTech as a reliable company. I am sure there are many more customers like me that are now wondering if VTech is the company to deal with.???
Sincerely
Alexander Oriente
td6pts@aol.com
was told that they do not carry this model--I asked the gentleman what number I could call to ask some questions in reference to this model and where i could order if if i wanted it. He told me to hang on which i did--for a long long time--then i got a dial tone which means he hung up on me-- I must say this is some way for a company to lose customers--I then called another number on the site which is 1800 595-9511 and I contacted a machine which told me to enter the model number of the phone, whuch I did. I was then told by this machine that there is no suck model number and disconnected.Another great customer relations policy. I am now thinking there is no such phone for this price and this may be some sort of sales pitch to have you order another phone at a much higher price.td6pts@aol.com 2/25/13 1:04PM -
I ordered my daughter several innotab accessories for her innotab 2 for Christmas. First I received other random items instead of the ones I ordered. That's fine, I thought, honest mistake. When my husband and I sent an email about it -we got no response. Then we called. We were told the items were sent. We never received anything several weeks later. We called again. We're told the same thing again. Still never received anything. We called AGAIN and received some of the items. So we called again and were told some of the items where out of stock, even though we we told they were all in stock and were being shipped. A few days ago we received one of the two missing items. Today, February 19, 2013, I received PART of the last item. Instead of receiving 3 different colored stylists, I received one single, unpackaged stylus in a bubble wrapped envelope! I read other customer stories and thought they were flukes but I should have listened. I will NEVER order anything from this company again.Anonymous 2/19/13 12:26PM
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Worst Service I Have Ever Came In Contact With.i Ordered A Folio Case For My Grandson Innotab2, The Charger Came Not The Case ,i Was Told I Did Not Buy It From Them. I Provided A Invoice Then I Was Told,check With My Post Office. Tell Me How The Post Office Opened My Package Removed The Case And Sent Me Only The Charger.please Help Me Get My Merchandise
Klemon4
Baltimore MdKLEMON46 1/15/13 4:39PM -
Bought a vtech reader and mobilgo and several cartidges and online games. Well the v reader got a crack in it. It comes on, you push the button,and it goes straight to the certificates screen. Being an IT guy I can tell it just needs a new screen and a calibration. After going through a 3 step song and dance with customer service they told me to buy a new one plus they dont have a repair service for me. I find it hard to beleive that after I bought all of these games and cartridges and a perfect good machine cannot be repaired. I asked to speak with a supervisor, the technician held me on the line for 30 minutes on a cellphone till I was forced to hand up. Totally unacceptable. I know they are out to make money but no repair service,hell Im willing to pay. the technician said my supervisor is going to tell you the same thing. Of course the technician never game me that chance. It was all a stall tactic to get me to buy a new one after all this money I spent. At least 300 dollars on the V reader alone. What a let down. I am just going to buy my autistic daughter a Nabi 2. Vreader is good at selling you a bunch of crap but their customer service is a just a 5 point procedure that last 10 minutes at most and designed to tell you to buy it again......I cannot believe how I have been had for over 500 dollars. My daught likes the Mobigo from time to time but the V reader was kind of nice but the customer service is design to not service you but get your moneyUnhappy Dad 1/9/13 2:59PM
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I Purchase Two V-tech Innotab 2 From V-tech. Receive One The Other One Was Undelieverable. This Order Was Placed On 11/25/12. I Never Received My Order, I Purchased Another Vtech At Target And Have Been Going In Circles Trying To Get A Refund
Since The Middle Of Dec. 2012.
I Finally Called The Number 1-800-521-2010 And Pressed 1 And Then 4 And Spoke To A Repersenative For V-tech. He Could Not Speak Good English So I Had To Spell Everything I Said. He Said I Would Receive A Call About My Refund In A Few Day. I Hope This To Be True However I Have Sent Several E-mails And Attemped To Call For Almost 6 Wks.SHA 1/8/13 9:34AM -
I bought the Vtech innotab for my daughter for Christmas and when we opened it christmas day, it was missing the battery cover. I also emailed Vtech and sent pictures and they told me to take it back to the store. Well I shouldnt have to take it back because it was missing a valuable part. The part should have been in there and if anything, the company should send me the missing part. But that is ok. Your company seems to not care about quality or customer satisfaction therefore I will take the gift back as well as the additional $100.00 in games and return everything, get my money back, and I will not buy another product from this company.krueger 1/4/13 1:13PM
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I brought a vtech model cs6429-2 and I have called several times and I have emailed vtech about this pile of crap and no responce. Never never buy a phone from Vtech. I work at a major retail store and I tell all my custermors not to buy a vtech phone. Warming WARMING ABOUT VTECHdennis1946 12/31/12 9:01AM
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Horrible! Impossible to get in contact with a real person! Do not buy there products!Anonymous 12/27/12 9:06AM
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I ordered a one day special bundle that included the mobigo 2, ac adapter, carring pouch, car charger and headphones. I did not receive the car charger or headphones so I send email to V-Tech customer service. 1st response was out of headset but have car charger do you want it. I responded yes and please send headset when available. 2nd response was your order did not include headset or car charger. They conveniently did not send an invoice and my order was not itemized. I think it was intentional.Customer no service 12/22/12 8:45AM
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I bought my daughter the Innotab for her birthday. After realizing the batteries last only 1 hour I ended up trying the rechargable batteries and they lasted the smae amount of time. I called customer service and they told me there is nothing they can do and apologized. He then proceded to tell me buy an AC adapter, so I did. Well the AC adapter wont work unless it has new batteries in it. If the batteries die even though u have it plugged in, u have to replace them in order it to work. Totally ridiculous. But having to continually using the AC adapter u cant just take it whereever u go and u always have to sit by a plug. I will never buy another VTech product again..Ro 12/21/12 5:38PM
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I ordered 3 gift sets two for my daughter and one for my brother. I received the package on the 18th but they didn't ship the handle (mobigo 2) but all the games and accessories finally after pressing 1 then 4 I spoke with a woman who was said she was sorry for not shipping it and they will send me another one in 5 to 7 business days. Needless to say my brother won't have anything to play his games on when Christmas comes!willmor 12/20/12 12:42PM
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I ordered two MobiGo software cartridges and received two InnoTab software cartridges for completely different learning games. I called the 800 number and hit 1 and 4 and did get to talk to a representative in India. He said they are sending me a UPS prepaid mailing label to return the software my son cannot use and concurrently will be sending the correct order to arrive in 5-7 business days. We'll see about that; I am hopeful. Either way my six year old son will most likely not have these to open on Christmas morning.Tex 12/18/12 8:15AM
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Silly me. Imade the mistake of living on the East Coast & buying your product. Didn't realize I had to wait untilmy day was half over to get service. Next time i"ll be more prudennt.MrEd7512 12/13/12 6:55AM
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VTech kids is the absolute WORST! I have never been so frustrated with a company in all my life. There is NO customer service number. I have submitted an email, three days are and completed two online compliant forms, over four days ago, and I have YET to receive a response from VTech Kids. My item was undeliverable by the Post Office because of something they failed to put on my shipping label and my item was returned to them. Now they can't find it and will not refund my money until they can verify that they received it back. Meanwhile, the clock for Christmas is ticking and my child is not going to have her gift under the tree. There is NO customer service number and when you call the toll free number and press 1 and 4, you get technical support. He tried to be supportive but still can not send me a replacement, refund my money or anything. So what good is he. I am writing a letter to the BBB.Anonymous 12/11/12 8:43PM
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If you call this number and enter the plain model # (e.g. 6229) it gives you options to order online, check your order/charges, get technical support, etc. They were AMAZING, I don't know how I got lucky compared to all the other comments here! I never comment on sites but after the negative reviews I felt this was necessary. The website gave me trouble so I called support and they gave me the online price and free shipping. They were cheerful too!nn 12/13/12 9:48AM
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The person who said to dial 800-521-2010
Choose "1"
Choose "4"
then you can actually get a customer service rep. is RIGHT
This is the only way to get one. No response from e-mail. But rep handled it nicely.GKJ 12/7/12 7:56AM -
I just called the corporate number and got through immediately. 1-888-722-8528. I was looking for a Vtech phone with an alarm built in similar to Panasonic models. She said Vtech didn't make them anymore but would forward my suggestion that they start making them again to their tech team.Qaarma 9/20/12 6:33AM
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I called today and got through to a representative quickly once following the prompts. The only one thing that disturbed me is that my one handset is only 24 hrs old and they told me to return it to the retailer unless I wanted to pay shipping because of the manufacture defect. I believe this is a issue that they should handle and not penalize the retailer to correct. The retailer has the overhead to operate which also in return had to purchase the unit to sale in the first place. I do not agree with this but overall I am satisfy with the quality of the product for the price that was paid. The one thing I will state is that you get what u pay for. You pay a little, expect a little. I have had big name brands an they were outstanding but the battery replacement prices out weighed the option for my purchase of the Vtech product.Anonymous 11/16/11 6:29PM
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I was lucky today to talk with somebody representative :-)
Phone: (847) 400-3600Angry Mommy :-) 11/14/11 10:01AM -
I had no problem reaching customer service, but I did have to listen to all the options first. I just had a question on how to set up a feature; if you want to speak to someone, just select the option "if none of these options address your question" (or something to that effect), which I believe was 8 in the choices (after you put your model no. and a few other options). The person was polite and walked me through the steps to do what I wanted on the phone.Anonymous 9/21/11 8:15AM
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I found the support numbr very easy to use. You simply list the model numberof theproduct you re calling about and listen to the options. There was an option for sales and technical support. I found the FAQs to be extensive but did not solve my issue. However, at the end of the FAQ, there was an option to speak to a live rep. Therep was very knowledgeable and cuteous.Anonymous 3/31/10 1:58PM
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VTech Tech Support: "Sometimes Our Product Works, Sometimes It Doesn't" That last statement from customer support was repeated twice. Does anyone have any ideas as to what to do next? besides mailing the system back to them in ... |
