Vtech Customer Service Complaints - page 2

Terrible. They just ask if the product is within warranty then completely ignore you if it isn't, no matter what advice you're asking for.

innomax plus ,, bought for 4 yr old son for xmas , he's still not played with it due to technical issues , abismal company, lying customer service people, will tear clear of all of vtechs stuff in future !!!

Vtech is a Fraud!!! Beware and do NOT deal with this company. They lie, cheat and try to steal your money. I am filing a police report against them and will go to any lengths to expose the scammers that they are. I closed my bank account, lost ALL my documents/photos and will make sure they don't get one cent from me. BEWARE!!! These people come from other countries, set up scam businesses and take advantage of the American way of land & opportunity. They are people with NO conscious & have NO scruples. They're the underbelly forms of life that feed off of hard working, honest people. The men I dealt with names are Abbey Singh & Bo Bo phone numbers 631-223-7957 & 888-361-3731.
They won't take credit cards and have a bank in NYC call you back to confirm your payment so VTech gets their fee. The name of the bank in NYC is Charge One. When you confirm with them and find out VTech is a scam your bank will be looking for a check from VTech for what ever the amount they charged you and it will slip in because your check will clear under the name of the bank Charge One. They think they're slick but, I will make sure my voice is heard and will NOT pay them, even "if" I have to change banks. Heed my warning.... DO NOT DO BUSINESS WITH THIS COMPANY!!!

I am having trouble. When i call out on my house phone people are not able to hear me but i can make and recieve phone calls please help asap you can email me at

I bought a 4 Phone system of VTech's new 4 Line small business . I have installed the base station CM18445....no problem. Then I installed the secondary full phone, CM18245...again no problem. Then I installed one CM18045...easy! THEN...I tried the 2nd portable handset CM18045...the display on that pne reads "out of range Base no Power" NOW the trouble begins. The Vtech customer Support Website does know recognize the CMseries AT ALL. All one gets is a PR Firm doing their advertising, and no customer support e-numbr or phone contact at all.

I purchased this phone in Nov 2103 and now my phone no longer works (Aug 2015). My base keeps flashing red saying line in use. I have no dial tone and the light for the phone on. I called my service provider who checked my phone line which is working. Since I have had this phone less than two years I decided to call Vtech. Frist off just getting to speak with someone is a chore. You can not go straight to a customer service person you must pick an options or there recorded message will actually disconnect you. When I finally got to speak with someone (20mins later) I explained the situation and the phone was less than two years old and I had my phone line checked. He asked me if I unplugged my phone for a few minutes and than plugged it back in again I said yes and the phone still does not work. The customer service person I was speaking with and I quote stated your phone is defective and is toast and you are not entitled to technical help as not in warranty. I explained to the customer service person that a phone should last longer than 1 1/2 years and he just repeated himself. When I asked to speak with a manager he told me I couldn't and that if I wanted to speak with one I could leave a number and someone might call me back. This is very obvious that this company does not stand behind there products. I will never purchase or recommend another Vtech item.

We will never purchase vtech again after your help at 9511 number.

Vtech phone came without a user's manual. When I tried to find it online, their website shows how to locate the model number, but there is no such number on my phone. I tried calling the 800 number on their website and on the back of the phone but all you get is a recorded survey, followed by an attempt to extract money from you for a "free" cruise, followed by a "free" medical alert system. When I declined both, the automated recording ended the call... no customer service!

Our new vtech phone worked fine at first, until I made the mistake of following the instructions to change my answering machine message. The answering machine stopped altogether after that, and they have no weekend support. So, once Monday comes around, and I'm at appointments and interviews all day, no one can leave me messages, so I'm probably going to lose out on a job. A job I desperately need. Thanks vtech, for being a piece of garbage. Who the hell doesn't have weekend support these days? Horrible company

bought vtech phone 1S7121-2 PHONE Answering base broke vtech want sell alone want 194.00 for answering sytem base and handset very dissapointed with vtech cusstomer service

I am a senior citizen with physical issues that could be serious if I fell on the stairs in my home and could not get product support to get my phone to work. Vetch left me with no way to get help for what seemed like weeks because there was no support. To make matters worse I purchased new batteries thinking that was the problem for a cost of about $40 and now have no use for them since I gave up and purchased a new phone that was recommended to me by family and friends. This is a serious problem when a phone company made a decision that causes what cold potentially be a life and death situation for people who own their phone. I want my $40 from for batteries I cannot use because of their policies. As you can see I am very angry about this issue on many levels - poor company decision, safety, etc.

This is an explanation to the customer who told us, he or she could not find a LIVE PERSON to talk to, at V-Tech. That is because these companies are all the same. They love to get your money, but couldn't possibly care less, about bothering to talk to you. They want your money and CAN'T BE BOTHERED TO TALK TO YOU ON THE PHONE. So they install an automated phone system, with a maze of instructions, that take forever to go through. While they sit on their asses doing nothing all day. I've seen it with my own eyes. I'm on line, in a company, their phone rings, the automated message comes on, and they JUST SIT THERE, LITERALLY STARING INTO SPACE, WHILE THE RECORDED PHONE MESSAGE PLAYS ON.

Vtech died on two phone - seperate systems (with 3 phones.) They lived about 6 months and 1 year just past the warranty. One had a phone (not one of the system base) died before of the warranty AND THEN the base system died short after the warranty. The other base "system" of the other equipment died after the warranty-but not enough to think the technology is NOT 'tech'.. The people on the "tech" compamy had the warmth of a cold fish - gave me the complete idea to NEVER PURCHAGE THEIR cordless system phones! A little better than two cans and a limp string. Save your money and don't buy anything from Oregon except dead beavers..

Well My son had got a broken toy from Vtech for Christmas. I call them and got through and was eventually sent an email to send it back and they would replace it. I sent it using their address they provided. After a month I called several times and they say they never received it but the Post office says they delivered it. Oh and guess what they won't do anything about it, Guess I am out the toy for my son until I go buy another one. DON"T BUY FROM THESE PEOPLE THEY DO NOT CARE!!!!!! WORST CUSTOMER SERVICE EVER!!!I was essentially robbed from this company

I bought the innotab 3S bundle for my granddaughter for Christmas 2014. I tablet does not work, it will not keep a charge and the software will not download. My daughter has talked to tech support 2 times with not resolution. This is rip off and I will be reporting to BBB. You can not get a person to help and warranty is garbage.

I order some toys for my child, I was charged for them but when it came time to give me a conformation / tracking number the site said there was an error during the printing period. Now I have no way to track my package and no customer service number/ person to call!! I won't be buying anything else vtech it's a rip off!!

It took approximately an hour to talk to the representative while waiting on phone. It was regarding the cordless phone set that the display light was so dim that I can't see the numbers I was dialing. I ordered the replacement online. They told me that they will send me a free shipping label within 24 hours . I waited and checked my E mail I did not received yet. I will call again tomorrow. I hope I don't have to wait for 1 hour waiting for the rep. For my pharmacy and home I always ordered from v tech. This time I was disappointed to see the quality of the product. But still I ordered my other set and waiting for the delivery. Please improve your services. This will affect your business.

The representative does not speak English well, does not comprehend English well. BIG failure to communicate. After troubleshooting with a rep for an hour, I was promised a replacement handset with a return shipping label for the original handset. It has been 16 days, so I called today. Again, agent does not understand English well, could find NO record of my call or a reorder. HORRIBLE customer service. This offshore service center offers NO SERVICE!

At least a week ago, I left a message regarding my phone. The handset is not working and I ask about a battery I put in it from Radio Shack. The question was could this be the reason it is not charging. Supposedly it was another brand, but should work. I received an email saying I would be hearing from you folks and still haven't heard a word.

Please disregard my request for a refund as I was finally able to transfer files after usb port began to recognize device. THank you for your time.

Myra Broussard

This company is absolutely trash! The customer service told me in these words "I don't care!" and hung up on me!!!! They cursed at me using the word "hell" and they toy they sold me doesn't work properly ,it's a race track that doesn't damned connect all the way around!!! How simple are they that they mess up a race track, one of the most basic things in life is a circle and it doesn't even connect!!!

I sent a letter to Customer Service in Beaverton OR dated 4/29/14. Have not yet received a reply.
It was regarding a refund of the $10.25 shipping charge I paid to return a non-working phone. As I had no fault in its failure to perform, I should not be penalized cost of mailing. Thank you.

When I dial the customer support number given a recording says that this call cannot be completed as dialled. I have tried three times and know the number is correct. What is the problem?

After several phone calls to your customer service I am left a very unhappy customer, I purchased a train set that only goes thru half the train and am told that is how this products works and if I want to purchase additional pieces at a cost to me it will make the train would properly. I spent 49.99 on this train that doesn't even work. Very poor customer service and satisfaction. I have dealt with fisher price customer service and they are amazing.

Where can I register my phone for warranty On Manual it says register for a warranty and I called the number listed and still I can not find a area to register phone or even what is needed.