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Wachovia

Customer Service Ratings and Comments

Wachovia is ranked #24 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 82.00 out of a possible 200. This score rates Wachovia customer service and customer support as Acceptable.

NEGATIVE Comments

7 Negative Comments out of 10 Total Comments is 70.00%.

POSITIVE Comments

3 Positive Comments out of 10 Total Comments is 30.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
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  • I need Wachovia/WellsFargo to get back to basics. Get back to taking care of the customer. I am so tired of having tellers try and sell me something EVERYTIME I go into your banks. And now I'm getting phone calls from Wachovia/WellsFargo employees trying to sell me things. I declined and still received paperwork in the mail for those offers. I complain only to find out that these are manditory orders sent from "the people upstair", the ones who don't deal with the public on a day to day basis in a typical bank setting. Do you realize how annoying this has become? And it has to be stressful for your employees to HAVE to sell sell sell to every customer whether the customer is interested or not. This has become a burden. Please get back to basics. Get back to taking care of the customer FIRST.

    L Baltimore 2/23/10 12:36PM

  • Wachovia got a bright idea and changed my mailing address. This was not my idea, I did not request an address change. Consequently, my mortgage statement didn't arrive, and when we noticed and paid our mortgage, it was late.
    They promised me This was their fault and they would not let my credit rating be tarnished. They lied. Now I have a deliquent account on my credit report.

    Anonymous 1/21/10 11:53AM

  • I have had my account since they took over my bank in '93. I have stuck with them because of my automated drafts. I have had several overdrafts due to the way money is credited. I have resolved most of the issues but now a new one has come up. Unauthorized charges that cause an overdraft and a$35 chg. and now I can't get through to the bank on the phone their 24/7 cust.service line was "unable to address my concerns at this time call back later" after 15min. on hold. I think it just might be time to change my bank. I have 4 acct.

    lilbitrn 1/6/10 4:50PM

  • I currently work for another institution that had to contact Wachovia for adjustment purposes for one of our customers. I was completely astounded at how hard it was to work with this bank. After many hours on the phone with numerous customer service reps, it took seven weeks to answer a simple question when I had all the information to give them. The resolution would have taken all of a few minutes and a click of the mouse. I documented my whole experience. I racked up a total of 21 phone calls to 14 different people that told me 14 different things. Not to mention all the pages I faxed most of these people. Also, the number that Wachovia has listed for all 50 banks has the same phone number which is an ACH hotline. The reps from this hotline act like you are insane for calling them even though their number is the only one listed on the planet. They do not have a clue what to do with a real check. They just pass you on to someone else who will leave you on hold forever and then disconnect. I am very disappointed with this bank and have found that bigger isn't always better. I feel sorry for customers' who have to try to resolve anything with Wachovia. It is almost easier to cut your loses and go on, but maybe that is what their goal is.

    Anonymous 12/7/09 2:39PM

  • I do not have an account with this bank but i get relentless calls on my cell phone from them trying to reach some guy named carl, they leave messages on my voice mail for him as well. my name is not even close to his (at the begining of the voice mail intro) are the bank employees so dumb that they do not realize that they are contacting the wrong person? Ijust got the phone with customer service and i am promised that the representative with contact the appropiate department to make them stop the phone calls, we shall see if this actualy works. After all this i do not think that this will be a bank that i will be looking to do buisness with in the future. This bank seems to be dazed and confused, I hope they figure it out!!!!

    Ronald Bradley 11/13/09 6:56AM

  • I was waiting for the customer refund department for almost 1 hour on the phone. Then I decided to disconnent. Wachovia's overdraft charges are higher than other banks that I have used.

    Anonymous 10/16/09 4:02PM

  • Wachovia charged me a fee which caused my account to be overdrawn. When I went to the bank and spoke with them, they gladly removed the fee. However, when I asked them to remove the overdraft caused by their fee, they could not. If they can remove the fee that caused the overdraft, why can they not remove the overdraft. Their answer at the bank was that the computers were programed such that they could not override their response.

    Anonymous 9/29/09 1:25PM

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  • Called the number again and was able to resolve all my issues and get the overdraft charges $420 returned. So I guess I will stay with them a little longer.I changed my ranking of them I am happy with them now.

    lilbitrn 1/6/10 5:39PM

  • I've been with Wachovia and this is one of the best bank that I've ever know. I had problems with lost ATM Card/frauds, cancelling checks, etc in the past and they resolved the problems in no time. The money was put back in my account right at the same day. They take care of all of my financial needs: mortgage, safety deposit box, notarization and money order without any fee through Crown Checking Account. Thank you for being my bank.

    Abot 9/29/09 9:43AM

  • Ive been using Wachovia since i was 12, it has been the greatest banking company I've heard of. Besides that there arent many ATM's, they make it easy to make deposits, simple pop in and out. The tellers treat you like family, and not another face with money. I accidentally sent money from my PayPal account to the wrong wachovia account, wachovia was able to set a refund in the system in about fifteen (from when i first entered the number).

    The only thing i could think to make this better is to have more ATM's. I rarely see a wachovia ATM, and it costs money to withdraw funds from a foreign ATM.

    Plus, they give lollipops and candy when you make a deposit =).

    Thatguy. 9/14/09 1:09PM



  Contact Information  
Customer Service
800-922-4684
Complete Wachovia customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Wachovia customer service phone numbers and contact information at ContactHelp.com
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