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Wachovia

Customer Service Ratings and Comments

Wachovia is ranked #51 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 63.82 out of a possible 200. This score rates Wachovia customer service and customer support as Disappointing.

NEGATIVE Comments

14 Negative Comments out of 18 Total Comments is 77.78%.

POSITIVE Comments

4 Positive Comments out of 18 Total Comments is 22.22%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • We are a longtime customer of Wachovia and have 6 accounts. Your customer service is the worst. We will shortly change to a more responsive bank.

    Alfred Giovannetti

    Giovannett6@comcast.net 8/22/10 6:15AM

  • I opened a new checking account at Wachovia and deposited a certified check for $10k. The "Personal Banker" who assisted me could NOT have been more disinterested in me or in my new account. What should have taken 15 minutes took close to 2 hours. Was mine the first checking account he had ever opened? Even though I deposited a certified check, it still took 5 days for it to "clear". Several weeks later I still did not have my new checks so I emailed my "Personal Banker", who probably didn't have a clue as to who I was. It took him days to respond and to say that he would "check on" the order. A week later still no checks. I go into the branch but the "Personal Banker" is on a personal day. So I email again. No response. I email AGAIN. He responded and finally admitted that he never ordered my checks. How hard is this, people?? I SO wish I had gone into another bank. Customer Service must be better elsewhere. Stay away from Wachovia!

    Not a banking snob 4/21/10 7:51AM

  • i had deposited over $11,000 in my accout in less than a week, on the 4/7/10 according to the bank the last 3000 would release. i gave the clerk a check for the payment on my cridit card to post later that day since i was leaving town. the total payment on bills that would arrived that day would have been less than two thousand dollars. would you beleive that i received two letters in the mail saying i have insufference fund and they (the bank) paid the bills. i was sick to my stomach over the weekend. today i went to the bank and Jannelle A Hunter the bank mg egnored me for 45 minutes (for the record camera`s dont lie) when i asked her why she egnore me she simply said "i didn`t" all i need is my money back into my account. i asked her for the address of one who is in authority i could write to she told me there is no one she new of that i could contact. i plan to put a mg in the paper but for now i am awaiting a reply.
    almena B

    Anonymous 4/12/10 8:03AM

  • What do you think of a branch manager (spartanburg, sc ashevelle hwy branch) that when a customer tells the branch manager that they are thinking of changing banks the branch manager tells the customer that she is well aware of it and if thats what you need to do it. Their was no load discussion and I do not know what was going on but she said this with a smile on her face. I just thought this was very cold

    Anonymous 4/9/10 12:42PM

  • I have been with Wachovia for about the past 4 or 5 years, I change to this account when I moved to South Carolina and needed an commercial bank because I was only with a Local Government Credit Union. Although Wachovia is very understanding and always help me to receive refunds when they have change my account over the limits fee ,most of the time due to the way of their bank processing, I am very dissatisfied with Wachovia. I am on my way to closing my account with this company now that I am back in North Carolina and can bank with my family bank again. I would just like to say it would not surprise me if this institution did not make it financially because Wachovia differently will walk all over the everyday person anybody thinking about going with this bank...run...

    karlavincent 3/31/10 7:36AM

  • I cannot begin to describe the level of frustration and I hate to admitt, rage, generated within me resulting from this company's level of incompetence. To suggest this company even has a "customer service" department is absolutely ludicrous! Customer "disservice" department would be more accurate and truthful! I could go into detail about the hours and hours of wasted time and being ran in circles from one department to another,, suffice it to say I now understand why people have walked into office buildings and started blowing people away...

    Anonymous 3/24/10 2:49PM

  • Customer service? huh! What customer service? I have $170 in overdraft fees for over spending by $24. I understand that this is due to the fact that I swiped (and they allowed it) 5 times. I've never gone into overdraft before & not only could they not help me out but I also had to wait for ever to speak to someone. What a waste of time. I've banked with Bank of America and not only are they much more helpfull but they also dont allow your account to run into overdraft. Wachovia might be a big name but dont let that fool you. Rather bank with another banking service.

    Christina. B 3/22/10 1:04PM

  • I need Wachovia/WellsFargo to get back to basics. Get back to taking care of the customer. I am so tired of having tellers try and sell me something EVERYTIME I go into your banks. And now I'm getting phone calls from Wachovia/WellsFargo employees trying to sell me things. I declined and still received paperwork in the mail for those offers. I complain only to find out that these are manditory orders sent from "the people upstair", the ones who don't deal with the public on a day to day basis in a typical bank setting. Do you realize how annoying this has become? And it has to be stressful for your employees to HAVE to sell sell sell to every customer whether the customer is interested or not. This has become a burden. Please get back to basics. Get back to taking care of the customer FIRST.

    L Baltimore 2/23/10 12:36PM

  • Wachovia got a bright idea and changed my mailing address. This was not my idea, I did not request an address change. Consequently, my mortgage statement didn't arrive, and when we noticed and paid our mortgage, it was late.
    They promised me This was their fault and they would not let my credit rating be tarnished. They lied. Now I have a deliquent account on my credit report.

    Anonymous 1/21/10 11:53AM

  • I have had my account since they took over my bank in '93. I have stuck with them because of my automated drafts. I have had several overdrafts due to the way money is credited. I have resolved most of the issues but now a new one has come up. Unauthorized charges that cause an overdraft and a$35 chg. and now I can't get through to the bank on the phone their 24/7 cust.service line was "unable to address my concerns at this time call back later" after 15min. on hold. I think it just might be time to change my bank. I have 4 acct.

    lilbitrn 1/6/10 4:50PM

  • I currently work for another institution that had to contact Wachovia for adjustment purposes for one of our customers. I was completely astounded at how hard it was to work with this bank. After many hours on the phone with numerous customer service reps, it took seven weeks to answer a simple question when I had all the information to give them. The resolution would have taken all of a few minutes and a click of the mouse. I documented my whole experience. I racked up a total of 21 phone calls to 14 different people that told me 14 different things. Not to mention all the pages I faxed most of these people. Also, the number that Wachovia has listed for all 50 banks has the same phone number which is an ACH hotline. The reps from this hotline act like you are insane for calling them even though their number is the only one listed on the planet. They do not have a clue what to do with a real check. They just pass you on to someone else who will leave you on hold forever and then disconnect. I am very disappointed with this bank and have found that bigger isn't always better. I feel sorry for customers' who have to try to resolve anything with Wachovia. It is almost easier to cut your loses and go on, but maybe that is what their goal is.

    Anonymous 12/7/09 2:39PM

  • I do not have an account with this bank but i get relentless calls on my cell phone from them trying to reach some guy named carl, they leave messages on my voice mail for him as well. my name is not even close to his (at the begining of the voice mail intro) are the bank employees so dumb that they do not realize that they are contacting the wrong person? Ijust got the phone with customer service and i am promised that the representative with contact the appropiate department to make them stop the phone calls, we shall see if this actualy works. After all this i do not think that this will be a bank that i will be looking to do buisness with in the future. This bank seems to be dazed and confused, I hope they figure it out!!!!

    Ronald Bradley 11/13/09 6:56AM

  • I was waiting for the customer refund department for almost 1 hour on the phone. Then I decided to disconnent. Wachovia's overdraft charges are higher than other banks that I have used.

    Anonymous 10/16/09 4:02PM

  • Wachovia charged me a fee which caused my account to be overdrawn. When I went to the bank and spoke with them, they gladly removed the fee. However, when I asked them to remove the overdraft caused by their fee, they could not. If they can remove the fee that caused the overdraft, why can they not remove the overdraft. Their answer at the bank was that the computers were programed such that they could not override their response.

    Anonymous 9/29/09 1:25PM

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  • I called the Wachovia Help Line and spoke to a guy named Raymond. I just wanted to say how friendly and helpful he was and thanks for the music recommendation! I'm now a fan of Zero Assoluto!!

    Julesvar 5/19/10 4:11PM

  • Called the number again and was able to resolve all my issues and get the overdraft charges $420 returned. So I guess I will stay with them a little longer.I changed my ranking of them I am happy with them now.

    lilbitrn 1/6/10 5:39PM

  • I've been with Wachovia and this is one of the best bank that I've ever know. I had problems with lost ATM Card/frauds, cancelling checks, etc in the past and they resolved the problems in no time. The money was put back in my account right at the same day. They take care of all of my financial needs: mortgage, safety deposit box, notarization and money order without any fee through Crown Checking Account. Thank you for being my bank.

    Abot 9/29/09 9:43AM

  • Ive been using Wachovia since i was 12, it has been the greatest banking company I've heard of. Besides that there arent many ATM's, they make it easy to make deposits, simple pop in and out. The tellers treat you like family, and not another face with money. I accidentally sent money from my PayPal account to the wrong wachovia account, wachovia was able to set a refund in the system in about fifteen (from when i first entered the number).

    The only thing i could think to make this better is to have more ATM's. I rarely see a wachovia ATM, and it costs money to withdraw funds from a foreign ATM.

    Plus, they give lollipops and candy when you make a deposit =).

    Thatguy. 9/14/09 1:09PM



  Contact Information  
Customer Service
800-922-4684
Complete Wachovia customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Wachovia customer service phone numbers and contact information at ContactHelp.com
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