Walmart Customer Service

User Reviews, Ratings and Comments

Walmart customer service is ranked #440 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 34.13 out of a possible 200 based upon 3580 ratings. This score rates Walmart customer service and customer support as Disappointing.

NEGATIVE Comments

3,339 Negative Comments out of 3,580 Total Comments is 93.27%.

POSITIVE Comments

241 Positive Comments out of 3,580 Total Comments is 6.73%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Walmart

    Customer Service Scoreboard

    • 34.13 Overall Rating
      (out of 200 possible)
    • 3,339 negative comments (93.27%)
    • 241 positive comments (6.73%)
    • 58 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.7 Reachability
    • 2.6 Cancellation
    • 3.3 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Anonymous


Order predgree u food did not receive them want a refund back on debit card

Posted by Alejandro


300 dollars in an online purchase that was never delivered to me, I was not told the reason why I waited more than five hours for delivery until I decided to call. so that they would tell me that the delivery would be scheduled for the next day or that if I wanted I could cancel the order.

Posted by Aida


So far worst customer service

Posted by My address was breeched


Have Been Walmart + Member A Year Now And It Seems That They Are Hiring Illegal Independent Workers And Immigrants On The Spark Delivery Platform. Beware That You Are Not Getting Who They Say They Are On The App When Ordering Groceries! Scammers Have Stolen My Tv, Also They Got A Undocumented Deiver Say They Are "jane" That Speaks No English! I Wondered Why People Came Back And Stole My Items When It Was Delivered. I Believe They Have A Data Breech In The System. Dont Let Your Elders Get Orders Until It Is Fixed! I Have Contacted Them And They Re Delivered But Be Careful

Posted by Joshbastien


****update number 2: same crap different day. i was right to be skeptical. Woke up today to another cancelled item, no explanation. refund to my bank card but no refund for my gift card. so its going to be another week wait at least. I'm so over it I've been stressing over this stupid phone for over a week. Now I get to go to work with no phone and a new born at home since walmart had this "great online sale" that I wont even get to use since they wont honor the original sale nor do I want to. when ever I get this refund back I will be selling it and taking the $60 hit because I CANNOT STRESS ENOUGH I do not want to deal with this head ache and sad excuse of a reputable company again. hopefully some people take this review to heart and i save them the time and hassle. NEVER AGAIN! Walmart should be ashamed of themselves.

**update: I got my refund 8 days and 2 escalations later. I feel like if I hadn't bugged and bugged, emailed corporate it wouldn't have got done for a long time. I will change my rating when and if I receive my phone, I'm still skeptical after this whole experience.**

If i could write down -1000000 best believe i would and looking at these comments everybody is experiencing similar problems. Customer service is a joke. They place me on hold and just kept me there. They've owed me almost $400 for the past week. Its all games when you call, just the run around. They dont give any proper information out. They dont tell you if you use a walmart gift card on the walmart website, to use at least 1 cent of another patment method or it will cancel. I order a phone and the next day i wake up to a refund in the form of another gift card, no explanation. I reorder the phone with the gift card the sent me back because i wasnt trying to miss the sale. This one just gets cancelled nothing about a refund. I call and they say they are giving me my refund. They dont send anything about the gift card yet. They actually send me an email telling me to use the same payment method and everything which would of screwed me over again if they had actually refunded me. They dont say anything about the gift card until the third time i call, then they tell me that i cant use just a gift card online. They say thats the reason why i cant get my refund right away because of their error, with their gift card, on their website. Theres a second sale on and the phone i should already have is $40 more. The way things are going now they are just going to hold it off until the sale is done and ill be stuck with a useless gift card to a useless company. I really regret not getting a cheaper phone from amazon or even paying 100 more for the same phone. At least i would have it and customer service gets stuff done if need be which ive never really needed. Walmart is supposed to be a reputable company but they are jokes. I ask for corps number and they give me the wrong one. AMAZON IS THE WAY TO GO!!!!

Posted by LeRoy


Never buy anything on sale at Walmart! Especially electronics! They will not honor the sale price or an exchange! I bought a ROKU Streaming stick for $29.99 which had a bad controller. It took me a couple of weeks to install it because i was sick. They only offered a refund only no exchange. I had to pay $39.99- $10. more because of defective product.That is 30% more. Imagine if that was a $1000.00 TV. It would cost you $300.00 extra because Walmart sold a defective product. Walmart does not stand behind their products. I am not sure their sale products aren't QC rejects.

Posted by Anonymous


Bought item
Item definitive
Return, but won't honor sale price
Got refund , won't replace
Will never see me again

Posted by Expired food products


Walmart sold me an outdated expired food product... Had an online order picked it up today was ready to eat it until I looked at the date it was 7 months expired ?

Posted by Susan


Walmart advertised cat food apparently from a third party. The advertising showed a case, 24 cans,for $3.48.
I ordered 9 cases.
I received 8 cans.
I asked Walmart, before placing this order, if this price was legitimate. Walmart advised that if I don't receive what I ordered, that Walmart would fulĺfill the order for what I paid.
I have called Walmart numerous times. Fulfillment of the order has not been offered to me.
I have screen shots of my order and can supply upon request.
I will be filing a complaint with the BBB. This is fraud and false advertising.

Posted by Sheila


I made a whole Walmart delivery food for me and my daughter never received our delivery we was at our door waiting they delivered to the wrong house and I told them I didn't receive my order I wanted to see a picture of my signature they said the signature was just a line across it that's because who ever they delivered our food to didn't no wht name to put and I didn't get no food or refund

Posted by Progdlp


I got ripped off. Paid for 8 12 packs zero sugar Dr Pepper. Never received and Walmart refuses to refund or replace. It is a policy because of the third party partner they have. I have filed with the BBB. Don't order from them. They steal your hard earned money!!

Posted by Bobby M


Walmart does NOT actually sell anything online. I ordered a scooter for $267, they charged my card for $267, and five minutes later they canceled the order. They said that the item is available, but it's standard procedure for them to cancel all first orders due to "unusual activity", and that anyone must order anything TWICE. I am not going to hand them over my money a second time. That sounds very sketchy and illogical to me. They also said that they will take 10 business days (which means 15 calendar days) to refund me. This is obviously fraud. Walmart are con artists.

Posted by Upset. momma58


Dear Possible Customers! When You Decide To Go To A Walmart, Be Sure That You Investigate Their Floors First Before Shopping Because If You Slip And Fall In One Of Their Stores, They Will Not Want To Take Responsibility For It. They Will Tell You That Since They Didnt Know About The Puddle That They Will Not Do Anything To Compensate You For Your Pain And Suffering And Inconvenience. Please Use Your Money And Time At Your Local Heb Or Target Stores Instead.
Walmart Has No Problems Taking Your Money For Their Products But Doesnt Care If You Hurt Yourself In One Of Their Stores.
Walmart I Look Forward To The Day That You Announce That You Are Filing A Bankruptcy And Going Out Of Business.

Posted by UY


If you are a small business owner looking to sell your items on WalMart.com, PLEASE look somewhere else. I have never dealt with such awful Customer Service in my life. After nine requests, they FINALLY closed my account because I no longer wanted to do business with this shady company. Now I'm STILL waiting to be reimbursed for a HAND MADE dress they refunded a customer for, and the customer never returned the item. They refund customers BEFORE they return the merchandise. This is absolutely ridiculous. I was never contacted about the refund. The only way I knew it happened was that I happen to check my account.

I have had nothing but bad customer service and bad assistance since I began selling my items on their online shop. How on earth does a business like this stay in business?

Posted by Diego123


Called the call center about order status today. The rep can't hear me as everyone at her office is yelling. She asked me to hold and gets a supervisor (proactively) he said I'm being un cooperative and hung up. I sure was not, imagine if I was irate?

Posted by Chintankumar


They will keep transferring you to different departments. Then that department won't have access to previous conversation. So you have to explain the whole thing again. Additionally, the support agents are very very slow and wouldn't be able to actually help you and find a solution.

Posted by RobbioP


My family and I will never spend another cent at Walmart! Period! I recently moved and ordered quite a few needed items from Walmart. Many order items came late, broken, &/ or defective. When I tried to address that, THEY ABUSED ME UNBELIEVABLY - HRS and HRS on so many calls it's unbelievable, hangups, IMPOSSIBLE 3rd-world treatmnt, broken promises, and repeats of this cycle of offense over and over - AND THEN they flagged my account and then canceled my account - WITH ACTIVE ORDERS PENDING - telling me that I can't do anymore returns - for supposedly "violating their standrds." UNACCEPTIBLE! UNAMERICAN!! ABSOLUTE MALARCKY!!!

Moving is ranked among the top of all stressors that exist, including divorce and grief over a death, and here I am trying to move and my entire move's interrupted, delayed, and stymied by not receiving the things I need, or having them arrive broken, etc., and then, being abused like in some sort of third-world dictatorship by the company from whom I bought the needed items (furniture, etc.).

If somebody orders 10 things from you, and you deliver half of them late, broken-in-transit, or defective, and you mistreat that customer when they call to get redress for those items - causing them to have to make multiple calls to the most ridiculous, unfathomable degree, and be hung up on, disconnected, and gaslighted - and then, when they persist in expecting PROPER redress, you punish them for complaining too much, and cancel their account - rendering them unable to return any other items, including even the ones that are currently still in transit if they turn out to be defective or damaged as so many other items have been, then that is a complete, disgusting, abusive breach of everything that the free market stands for. 

May the free market due to Walmart what the free market does to businesses like Walmart - that is, if we actually still have anything like an actual free market anymore. This is just egregious and disappointing. I'm done wasting any more of my breath, energy, effort, time, or
money on this disgusting horrible abomination of a "company." I cannot imagine or believe that I'm alone in this experience and sentiment.

Posted by Don


In the past year, I've TWICE ordered a car Battery from my local Walmartsupercenter.The first was picked up from store, the last was "store same day delivery".
Bothtimes, I was charged the extra "core charge fee" supposedly refunded upon return of old battery,I believe was $12 each time,but hard to discern as it gets labeled as something else.
The store refused to refund the charge to my son,as he couldn't produce proof of having paid it,so he brought the battery home.
I attempted to retrieve both "core charges" today by returning BOTH batteries to my local store.
The clerk informd me that since they were purchased through "Walmart.com" he could NOT REFUND MY CORE CHARGES since it's not the same as Walmart Auto Service Center.
I'm partially disabled, and it ws difficult for me to load and unload the 40-50# batteries, only to need to do it yet again. Of course, I realize I was leaving BOTH CORE CHARGES BEHIND, but received no other viable solution,other than "I guess you need to contact Walmart.Com for the refund"!!
Is this THIEVERY? or FRAUD?
BEWARE of WALMART.COM!!!! and WALMART AUTO SERVICE CENTER!!!!

Posted by Assem


The customer service is very bad. I bought a Breville Barista Pro espresso machine for 468$ which is too cheap because the machine's price is 850$. The third-party seller was a scammer. He puts low prices to attract buyers. He sent me a tracking number to the same city as my address but to a different address and sent a small box that fit a mailbox. The machine is about 30 pounds. I called the USPS and they told me that the tracking number was not to my address. So Walmart charged me 468$ and later they removed that seller from their site due to quality issues(that means he is a scammer). I contacted Walmart Customer Service first they told me they would refund me after 48 hours, After 48 hours they told me they would refund me after a few days, and after a few days, they asked why you are contacting us, you already received your order no refund to you. They did not ask USPS if they delivered that tracking number to my address or to a different address and what was the weight of that order. They are not professional to band the scammers to sell on their site. They did not take responsibility for sending me the machine from their store or refund me my money. It seems that not only the seller is a scammer but Walmart is a scammer as well.

Posted by Marie


There is customer support for Walmart. A most frustrating experience that makes me consider no longer shopping here.

Posted by Anonymous


the calling agent guy was purely bad. I understand that this guy simply wanted to finish his job without apology. but as I am a customer who's trusted this branch, I expected that agent sincere apology since he is a representative for Walmart.
I feel really bad that I even doubt myself to go there again.

Posted by Anonymous


Not only was my order canceled, and I had to reorder, and then my husband showed up to pick up the purchase and I was told by the customer service person who was very nice on the phone, I personally have to be there in order to pick up our order. Horrible horrible horrible customer service!

Posted by Thrive Community Church


Hello Walmart

I have some purchases on my credit card statement that I can't identify, is there a way for you to help me if I give you the date and the amount, apparently they were online purchases but I don't have them on my page.

Posted by Anonymous


I returned items on sept 17 & expected credit on visa card but haven't got yet..Can't get answer from anyone WHY. HORRIBLE CUSTOMER SERVICE.!!!

Posted by Anonymous


Jackson Ohio Walmart.Very disrespectful workers and managers.Make you feel like a thief.No help finding anything in the store.Took back a jumpstart everstart never even used it would not work and had a two year warranty.Even talked with Walmart customer service had my receipt they said take it back to Walmart and get a full refund so I did.I got a Walmart gift card which I didn't want because I didn't want to step one foot back in the store after that day.I hope every one of their stores shutdown.They definitely do not care about the customers.Jackson Ohio

Add your review!

Posted by Anonymous


Sue Ann, help me in the Clinton in North Carolina gave excellent customer service. She was in the auto department.

Posted by Anonymous


We had the most enjoyable experience at the Eagle Point, Oregon store. Wal Mart should use this location as a model. We have a wal mart in yreka & we only go if absolutely necessary. Corporate wal mart should send the Yreka store managers to eagle point to see how a wal mart should be. Loved the numerous check out stands.

Posted by Edwina


Just wanted to thank the Auto center at 3055 Loughborough Dr, Merced Calif. for great service with relacing dead battery, the guy at the desk and girl and guys in shop were very helpful on April 27 2023

Posted by Satisfied Customer


Shout out to good customer service last Saturday at Walmart Battlefield in Springfield. Could not find what I needed until a Walmart employee, Tammy Watkins, saw me and offered help and then took me to what I was hopelessly searching for. Great Job and saved me time!

Posted by None


This is not negative or positive. Just logic. We ordered a 3 pac of Wrigleys Extra gum at a cost of 3.48. It was not available at the store. It said it would be shipped. Well you shipped it and charged a shipping fee of 7.02. Does that make sense to ship it to us for 7.02 when the product only cost 3.48. It will be sent back for credit. This should be a red flagged item and an email/text sent to the consumer asking if they still wanted the product when it would cost 7.02 to ship it. Just a thought.

Posted by Anonymous


Lady with blond hair ponytail works in the morning love you God giveing Give she don't care who you are she will help you thank you so much for her 5stars all day long

Posted by Anonymous


I had a terrible experience regarding damaged basketball system;sent to me with parts falling out, Walmart refused to come back and pick it up, charged me anyway;it's way too Long story, talked with what sounded like Asian speaking representatives at phone number 833-971-0570. Hard to understand and refused my request to handle it professionally; transferred to April in Georgia, good old USA, and she did what I asked: rebated the full amount, and told me to leave the parts here, exactly what should've happened. So damn the people at the 833 number wherever they are in Asia, and kudos to April in Georgia for making me a happy customer and handling it in a professional manner , give her a raise!

Posted by Anonymous


Sharing kudos with Walmart Boonton NJ store reps John and Florangel in Electronics

Posted by Anonymous


I was at the wal-mart in Norwalk Ohio July 1st in the early evening looking for a vitamin supplement, and there was a young lady named Chloe, she was so helpful and pleasant she helped me look for the supplement, which I didn't find, but I just wanted to write how nice and helpful. I will make the trip to Norwalk just to have her help me.
Cathy McGookey

Posted by Anonymous


I just had a FANTASTIC Customer Service Representative a few minutes ago and wanted to give this lady "kudos" for the excellent service she provided. Her name is Jammie C. and she was so friendly, polite, friendly and most of all very helpful! I recently received a damaged package of patio furniture and was told by the previous CSR to take it to the nearest FedEx and ship it back. I am 66 years old and cannot even lift the package much less get into my small car! She did not hesitate at all and made arrangements to have it picked up at my home for return! Such a sweet, sweet, kind and caring lady! Thank you!

Posted by Jesse


In regards to Clement at self checkout I have always appreciated his friendliness.He has always been helpful when I need help.He always acknowledges me when I'm in the store.I give him more than 2 thumbs up!

Posted by Shelly store 0541


Shelly who works at the Walmart vision center store number 0542 went above and beyond to help me clear up an insurance issue , I was very disgruntled and she took it in stride, her customer service skills in this case scenario or impeccable, and her professionalism is off the charts.
I'm a very satisfied customer...thank you Shelly, I needed that!

ND you my dear deserve a raise,promotion, recognition...so.ething because your an asset to the company!

Posted by Anonymous


I shopped in your store on Pleasant Valley in Winchester,Va.today. An OUTSTANDING young man,Kwaku helped me in the electronics department.I am 74 and very limited on technology. This young man deserves a BIG raise. He went above and beyond in service all with a smile and a kind attitude.

Posted by Anonymous


After buying my glasses at Walmart in Vero Beach Fl I left for vacation. I had to stop at two different Walmart's to get my glasses adjusted as I was having trouble seeing out of them.
Then the frame broke.... Hesitantly I went to the Walmart super enter in Wichita... the vision center I believe on Pawnee and the manager and a wonderful lady named Tamra gave me the best customer service ever. I was so relieved they understood my problem and made the necessary adjustments.
Thank you for helping me!!!!

Posted by MamaD79


Instead of whining and complaining and calling Walmart ugly "names", I just want to commend Walmart for doing the right thing!!! I have never had one problem returning ANYTHING, and have been a loyal customer since you existed! I have even bought things at Walmart in Volusia county and after moving to Jax, they STILL returned...no problems! To the poster thinking you are "entitled" to an"discount" for standing in line, to buy your groceries, why on earth do you think you should get a "discount", part of the "me" generation? And the poster that's saying that you should get an "extension" because of "COVID", seems you were able to get your items with no problem, so why should you get some extra time to return? There are policies for reasons people, stop whining about this store or it's simple....go elsewhere!!! Thank you for the excellent customer service Walmart!

Posted by Jim F.


After having to wait for a record time for assistance I would like to recognize associate Jesica working at Walmart Okmulgee, OK. Location. After getting 4 different people to intercom call for assistance, even specifically calling for one gentleman by name who never showed for assistance in hardware department, where I waited for over 20 minutes to get assistance for paint mixed. As irritation level elevates, I see a familiar face. A girl that had politely helped me earlier in garden department, Jesica seemingly went above and beyond coming from her department to show up to mix my paint, even went into telling about the Hart tool line Walmart has. Describing important functions like interchangeable batteries. Also, I didn't know they were made by Rigid. the most professional, polite, and HELPFUL associate I've ever encountered at Okmulgee Walmart. That's over 40 years. I do not know this girl but appreciate and recognize her commitment to keeping Walmart the epitome of satisfying customer service they have always been. Associate Jessica saved Walmart's reputation today. She deserves recognition. Thank you for your time.

Posted by Anonymous


Dear Corporate,
I am a senior resident of Salem NH and I live on a fixed income. When I heard the Deaconess Hospital in Boston, like many others were in need of masks for their health care workers, I wanted to my part in helping. I do sew but living on a fixed income trying to make ends meet is very hard.
Today I went into Salem NH Walmart #2142 to see if they had restocked the alcohol. While I was there I went into the fabric department and spoke with a very nice employee named Jean, I told her I would love to donate my time making masks for the hospital but could not afford the cost of the supplies and asked if Walmart would donate the supplies I needed. Jean then called for the store manager Mr. Steve Lee, an angel in my eyes, because of his kind generosity, giving me a $100.00 gift card I was now able to but the supplies I needed to make the much needed masks.
You should be very proud in having him represent your company. I can't thank him enough for what he has done not just for me but for the health care workers out there helping us!

Posted by Anonymous


Went to two Walmart's today to get oil changed in my vehicle. Guess what once again one guy working in the bay. 3 to 4 hour wait . You would think that with all the money your saving with all the new self check out up front the tire center would be adequately staffed especially on a Saturday morning. Do you realize you have costumers walking out and going elsewhere to get tires and oil change cause the wait is so long or they aren't doing it at all cause there is no one there?
I never write complaints but this isn't the first time I've seen this it's this way every time.
I'd love to hear what you plan on doing to correct the situation, I've talked to management at the store and they feel you don't care at the corporate level. I pray this is not the case.
I'm eager to hear your response.

James Chambers 615-450-3327

Posted by Animals in shopping carts


None Service animals allowed in Walmart. I have nothing against pets, but when it comes to shopping for groceries I draw a line. I was in Wal Mart this morning and this young lady has her pet in the cart that is designed for children, yes children to sit. I am feed up with pets in the grocery store and in Restaurants. Again, I don't hate pets I just don't like them around my food. Health and safety regulations prohibits animals in grocery stores because sanitation issues.

Resolution: post signs and enforce the Law; with the exception of service animals. Thank you in advance Johnnie O. Givens Sr. 4406 West Madison St.
Palatka, FL. 32177
1(386)643-5862

Posted by YoMitch


Walmart has a very liberal return policy and other big stores are following. I never had a problem with returning items in either of the Norwalk, CT stores. Very good service and friendly employees. I am a 30 year + customer

Posted by Anonymous


Jekira was nice and warm and helpful excellent customer service please keep her store number 00908 Orlando Florida

Posted by Cassandra


I wanna say that boonton store has the best manager on duty all times I love er so much that she is the only reason why I keep going there because she treats customers like customers should be treated ... Cassandra is fantastic all the time

Posted by Anonymous


Thank you for doing the right thing about gun control. Finally someone is moving on this horrible problem. Maybe Congress will follow your lead. Mildred Schools lower township NJ.

Posted by Anonymous


I have returned several items without one problem. Thanks Walmart for your great return policy.

Posted by Anonymous


i love walmart your the best store ever!!!!!

Submit your comment

Posted by Anonymous


Reading these complains are so disappointing... Working in customer service opens your eyes... I love how customers can complain about the service they receive... However you never hear about what the employees go thru.. Working in customer service you have people nasty and rude to you all day!! Cusses you out, calls you names, takes out their bad day on you... It's crazy how customers can constantly put in bad complaints but when they get great service they hardly ever put in any surveys you never hear about the good stuff it's only always the horrible and bad stuff so disappointing human beings are so disappointing!!

Posted by J Brinkkey


As a former employee of Walmart, I know for a fact that they are making up policies as they go. They are also selling Products on Walmart.com from Third party vendors and refusing to give a refund. Then they pretend to call the third party vendor and then say it has been 30 days so the item is not returnable. They are scamming the customers because Walmart is the company debiting your account and sending shipments. Then I purchased some items with a debit card and returned them with my receipt in hand. Coro states the return policy with a receipt and a debit, cash, or check is used, cash can be given. They told me they had to put it back on that card or a gift card. So whose policies are you going by because I know fir a fact they are not Sam Waltons policies. Maybe his children and I am sure he is flipping in his grave from the wreck less monotony that his children has turned his company into! Sorry Sam! Totally ridiculous! Will be checking my stock in this company as well.

Posted by Anonymous


I feel that it is unfair that the Walmart workers who unloads up to 2000-3000 boxes at day are not being compensated for the hard work they do. They are under paid and is experiencing and complaining of back pain. My opinion that the unloaders should be paid more than the cashiers and the representatives etc. They are doing really intense labor work. Some type of incentive should be given to them. They should at least get paid and few extra dollars than the other workers. It is so unfair. I do believe that a class action suit is going to happen if they don't correct the under paid and over worked issue with the unloaders at Wal-Mart....

Posted by Anonymous


I really want to work for Walmart. The two hiring machines at the ladysmith wi office are old and personal has been having problems getting them replaced. I try and apply on the Walmart site and it either says the pin or password is wrong. I've called customer service and their unable to reset the pin. It tells me to go to the Walmart store and get it reset. They can't reset it because I couldn't put in my application do to the problems.

Posted by Susan


My friend works at store 1994 at customer service.She is not being paid the hourly wage ($10.97)that the other associates make.She has talked to her assistant manager and the store manager with no results.They are putting her off and she's been told they could make her a cashier if they want. I feel she is getting the run around when all she wants is her status updated to full time and the correct pay for her position.Both of these things were promised to her several times.I feel this is a 5 minute decision.that's been put off for almost 4 weeks.
Thank you

Posted by Hatewalmart


Ive been working at walmart for a few days. I work as a customer service worker at about 10.40 an hour. In those 3 days i learned that people are really rude. They know they can talk bad about you w/o you talking back. You talk back, you get fired. One customer constantly interupted me, and called me rude when i tried to explain the situation. Theyve given me ridiculous hours- the most sleep i get is around 6 hours, when its supposed to be 8. Come home with my feet and back hurting, even when wearing my most comfortable shoes. I haven't gotten my day off yet. I just want to sleep.
They didnt train me. They sent me to the front lines without any know how.

Posted by No name


I work at Wal-Mart store 3337 I'm an unloader I work very hard I don't like failing at what I do. I have a problem though and not just me but everybody at Wal-Mart our supervisors recently created a cap 2 team which is a combination of unloaders and and sales floor they fired a whole bunch of people for no reason and they make all the unloaders feel responsible for other people's mess ups and make us have to worry about everything and they have us work the sales floor as well and now they want to put both sales floor people and unloaders on the registers my supervisor mentioned it to everybody and on top of that if they do this nothing will I have a problem with the register and so does other people and honestly if they do this nothing will get done on the sales floor or in the stock room and like always whenever the higher up bosses make these changes they get mad at us especially when they cut hours and try to make us stay longer it's not fair I also made an agreement with personell that I would not be on a register because I have a problem with working the register so do others as well.

Posted by Daria


Belinda Laws Has Great Customer Service And Is A Pleasure To Work With!!

Thank You
Daria

Posted by kassi


I work at the customer service desk and after reading some of the comments I have to say something . Walmart is the Only place I know Ever willing to return your money without a receipt . I'm not sure how many people realize or care but when you return food once it has left the store by law it must be claimed (wasted in other words ) I don't like it but I don't argue about it either . I have learned since I've been working here that if you have your receipt you shouldn't have a problem . but if you do or you are past your allotted time to return your item don't get mad at the desk associate for following procedures -we don't have authority to change rules -just stay calm and ask to speak to a manager . They do have that authority on most things. The reason there is such a shot time allotted on electronics is because the companies will not reimburse Walmart after that time period , The company is strict on that and I don't blame them . it's a lot of money to eat which is why they tell shoppers the time frame they have when they make the purchase

Posted by awanaray


I once was employed by Walmart, while employed I had constant issues with high blood pressure. Like average close to 240/150! I got some major infections due to their poor cleanliness, and nearly lost a leg. That forced me into disability retirement. Since, I've noticed my blood pressure has dropped to an average close to 130/70, or close to half! Walmart has a bunch of slave drivers for management, pushing employees into quitting, or wanting to!

Posted by jon


I,m so sorry to say this. My wife works at walmart. Nuff said. She's a cashier. She is always tired and complaining after work. She has been there 9 months with no review or raise. 9 bucks an hour sucks for the crap she puts up with. Now she has to walk around the building cause employee parking is out back with no rear entrance. That sucks. There are no security guards any where to make her feel safe when she leaves at night. That sucks. She's the best cashier they got and new employees get achievement plaques, she gets a black and white copy. That sucks. Management keeps pushing her to do better even though she's the best cashier there. That sucks. I try to get her to change jobs and go somewhere where she's appreciated. I couldn't put up with the crap she does. Customers spit at her, call her names, threaten her, and no one gives a damn. Walmart cares only about customers and not employees. The customers that go there are 0gross, disgusting, trailer trash. Sam Walto was an idiot greedy and so is all the freaks that run his stores. Wamart sucks................................Target rules.

Posted by bear


I worked at walmart almost 20 years back in the day it was great .but now it all about who you can get rid of Management sits in the office and gives orders I was very loyal to my store manager until he promoted someone who didn't like me so I was terminated they said for extra time on a break I was coached based on lies I was called a bully by my store manager and I am 55 years old how sad.just goes to show what kind of management walmart has they have ads saying great place to work but I was terminated but rehireable and because mnagers all know each other I can not get in another store. I have tried to contact corp.but no one will hear me out WALMART NEEDS UNDERCOVER BOSS in there calif stores to see how people are treated.WALMARTwas good to me I just have to remember it is not the company it is the managers in the stores.SAM WALTON would be so upset to know his company has turned out like this miss all my friends at 1941

Posted by Bad Experience


As an employee of WalMart in San Diego, I was hired as a temporary cashier. I have over 22 years of management experience and thought this was a no brainer. I was very polite to customers and made sure each had a good visit. Last night I was told not to talk to customers just get them through the line and out the door fast. This is not how customer service should be. I was told that less is more and less talking would make me faster. I am so appalled by this that I am giving my 2 weeks notice today. How can a retail giant not want great customer service. Awful!!!

Posted by Dont work at 1434


I am a former employee at Store 1434 in Colorado Springs. I was a Member of Management in that store working under Shelly Kelly (Store Manager). I have to say that Shelly is the most unprofessional individual that I have ever worked for. She talks about her employees negatively behind their backs but says something different to their face. She portrays herself as a positive people person but is the exact opposite. As a Store Manager she is lost and her store shows it. She has no compassion for those employees who work and work and work only to receive her criticism. The turnover rate with Management under Shelly is extremely high. When she get's into a situation with a customer that she cant handle she just throws a gift card to them to avoid the confrontation. She lies to her superiors and makes excuses during store walks but will be all over you if you say something different.

Last but not least, she is a huge alcoholic and puts alcohol in her starbucks coffee at work.

Posted by Anti American Walmart


Hello,
I am a former Walmart Salaried Member of Management and want to let you know how Walmart works (At least the store I was at)

Walmart overwhelms it's associates with more work than they can accomplish. Department Managers are obtaining more departments than they should have. It is basically the motto "DO MORE WITH LESS" As you have seen in the media, Walmart replaces the majority of their full time staff with part time employees who are only there to make a buck and have no loyalty.

There are so few people to stock all of the merchandise from the back that it appears that Walmart never has anything in stock and employees are not willing to look as they already have so much on their plate.

I agree that Customer Service should be the #1 priority and with Walmart, I can personally tell you that it is not. Walmart makes so much money that the atmosphere that I worked in was that we can do without the pain in the butt customers which is not right. 1 frustrated customer will tell 10 of their friends the experience that they had.

The majority of Walmart products are made in Asia and other countries besides the US. When Sam Walton was around it was all about the USA which is no more. Look at the Salve Labor that Walmart supports by the terrible conditions that people work in outside of the USA to make Walmart products. Walmart knows about them even though they claim they do not.

Plain and simply, Walmart is terrible for the way America should be. Ever since Sam Walton passed away and the Waltons slowly got further away from Walmart, it has gone downhill. They are so big that it feels as if they dont give a s$%t about anyone including their employees. I wish more people would Boycott Walmart. One day down the road, Walmart will eventually pay for how they are treating their customers and associates but it ay be awhile.

Posted by tweetipi56


Please explain why hard working honest employees are being terminated at the Super Center in Santa Clarita, Ca. Yes you had a bunch of thieves working there (arrests have been made) and you terminated the innocent employee who reported this. This is WRONG and you know it. This employee should have been thanked and given a raise but instead was terminated! Please look into the hiring and terminating practices of employees you are very aware of that are HARD WORKERS, HONEST, DO WHAT IS ASKED OF THEM, SHOW UP ON TIME and WILL WORK OVERTIME. What has happened in Santa Clarita is Pathetic and POOR MANAGEMENT

Posted by mrs. understood


Hi im posting about store in memphis,tn i was a worker at this store for a little over a year ive had a couple write ups but nothing major everyone makes mistakes every now and then but since my termination date ive had 3 interviews and all of them was quite different. My last took the cake i was called to b a cake decorater when i came for the interview i wasnt treated right at all, i felt like itvwas a waste of my time because they didnt asked me questions it was more like hey youve worked here before you know the routine n the checked yhe boxes according to what made their job easier then i waited for the lady to come down and introduce her self n she never came down when personel called her to gst her to come back she stated over the speaker im not coming im busy so forget that she made appointments with a person for an interviw that wasnt important. Then i was told hey u still can do your second interview lol really so me determined to work i stayed for that second intserview only to sit n personell office and watch others get hired in n then be told 30 min later that hey shes not coming i cannt make her come theres nothing i can do but in three months u can b pulled again to work in another department sorry go home. After a almost two hours of waiting to get nothing. Then be called back to work over night as a cashier in electronic s. Got all the way to my third interview to never having a third onterview cus that person wasnt in i called back a day later to see what was tge hold up n was told hey sorry but were not hiring we are booked n dont do rehires company policy. Really how is that when i shop there more than twice a week n people i knew when i was there got fired for things way larger than being on sick leave like myself are back n are working. I feel like they have there picks which is cruel especially when u have a person whos willing to work n only want to support theee family like the next person this is crazy something need to be done about this problem.

Posted by Anonymous


I work at wal-mart in lake jackson i been there for 17years i under stand that the saying is customers always right but that not no where near true . Becouse today 06/ 08/13 there was this customer that came up to me and told me that somebody spilled paint my daughter sliped and fall . I said can i get you mgr she you need to get over there and .c lean it up before somebody falls in it . I was going to but she kept arguing with me about it . I was just consurend about her daughter.

Posted by Angelina Slim


I always work 1-2hrs over time and they dont pay my overtime hrs. I asked and they said if I dont like it then quit.
Why Walmart doing this? Aren't they suppose to pay your over time? The people that been working there for so many years said Walmart always do this to them that's why when they go lunch they take 1hr and half also they come to work 30min late because they always work over time and they don't get paid. #1 SHAME ON WALMART!#

Posted by crazyblond


i found out about this web site though a young lady that works at walmart.....tifton ga.store 1072 sucks!!managers are rude 34 registers only 5 open on a friday!!i find it funny how you have highly paid managers that pass the buck to anyone else that might be eyesight.thank god for publix!!!

Posted by aaron


I have been a loyal associate for about 13 years, and have ran many many depts. When I started with Walmart in 2000 I felt like I was part of a family, as time has gone on I have seen the Company focus more on the dollor and less and less on the individual. I have been cursed at, stabbed, shot at and degrated for this company. I have worked for the first 10 yrs of my career without a problem, only to become an Assistant and see the bad side. I was trained to treat people like cattle, and make the most profit for the least loss, if there is 80% turnover then that comes with it. I was told to be firm fair and consistant but when I was coached and threatned everyday and nobody eles was, there was no fair or consistant just firm.

Posted by susanjean


I worked as a cashier and as a "Help Me" customer service employee for 3 years. In the 3 years that I worked,I was never late,never called in sick,and was an excellent cashier,that customers liked. During the time I worked there,saw 4 department heads(all over the age of 50) that had been with the company over 10 years,all get fired for random reasons. I also am a senior,and got fired for not pushing carts in the ice,or carrying a case of water from the back to a customer. I have a dr's excuse,as I have a medical disability,excusing me from heavy lifting,or walking on ice. I told them no,I have a dr's excuse and a few days later,fired. I think I was set up by management and think it is because I'm an older worker. I was going to fight this,but don't want to deal anymore with this corrupt corporation. The management team is awful. The manager sits in his office all day,and the assistants are power hungry and treat selected few great,but if you are not on their list,watch out. Sam Walton would be disgusted how his store is being run and the horrible treatment of his employee's.

Posted by Wanda


It is my opinion and for myself I would never work for wal-mart. First of I believe that they do not treat their employees good. I understand that Wal-Mart only want to hire part time employees to advoid the employees getting benefits such as medical insurance, vacation pay and other benefits. Then the way I understand they treat and work them like they are slaves.
So for myself I will not shop at wal-mart anymore.
On top of that I wanted to take some items back to wal-mart, I had a reciept for the heater which I bought two days prior but I lost the reciept for the other items which I had bought. Anyway dealing with customer service was hell and made they made me fell like I was trash. So I ended up walking out of wal-mart with the items that I walked in with. After all the money I have spent at wal-mart then get treated at the customer service desk the way I did ...

Posted by Fwally


I have worked for walmart in Utah for 4 months now and for the first month the company seemed about the same as any other massive corporation. These last 3 months my eyes have been opening further and further to how this company is really ran and by whom.

First off the beginning pay is for lack of a better expression F wording terrible. Any McDonalds in America will start you off higher.

Secondly I have never seen a company with so many different managers. Were talking Managers just to Manage the Managers who Manage the Managers... From store Manager to Department Manager my location has 63 Hourly and Salary Managers. 63 is more then 1/2 our full time employee poll which is currently around 100. 100 counting the managers. I have never seen a worse case of micro managing and I highly highly doubt there is one anywhere in this world of ours that is worse then WalMart.

Thirdly and the worse part of the walmart corporate monster is the way uppers treat there lesser counterparts. It is just plain wrong for a company to not only allow BUT encourage higher ranking employees to talk down and belittle lessers. Just last week one of my managers managers manager was telling me how his boss "jumped down his throat" so he "jumped down" the ZMS, who then "Jumped down" the department manager who that same day "Jumped down" mine, well more like screamed at me for pointing out some of our departments shortcomings so that we could fix it to better serve our customers.

If there is anything you take from this post it is this: DO NOT WORK AT WALMART, UNLESS YOU KNOW YOU CAN MAKE IT TO UPPER MANAGEMENT WHERE THE PAY WILL FINALLY BE DECENT AND ALREADY KNOW THAT YOUR BETTER THEN EVERYONE ELSE WHO GETS PAID LESS THEN YOU.

however for us normal humans who knows that a happy work environment and happy workers make for a happier life and less stressful day AND you still want to work for walmart THEN I WILL OFFICIALLY WISH YOU LUCK WITH NOT QUITTING OR BECOMING A SYNICAL POS.


OR, theres the way I approach it which works just fine for me and even makes the managers watch how they treat others, but this is only my store and you will not find this same level of respect at any other store, which is still lower then even a normal stranger gives another stranger. (it's because I won a suit against one of the second in commands and needless to say she is very jobless and poor now) I value and appreciate all of my co-workers unless your a manager in which case you can go f yourself and that special attitude you get assigned when your promoted.

I have been coached (disciplined) a few timers for telling managers to find someone else to do there bidding and once for actually telling HIM his attitude towards us lessers was just a little less pathetic then his actual job and the amount of work he did.


Special Thanks and Hello to all you walmart employees out there AND ESPECIALLY the 9 of you cool MANAGERS in all of walmart land.

-MN

Posted by Reid


Walmart has stated customer complaints are localized. B.S. Have yet to talk to an employee that doesn't dislike them as much as I do. The same with customers. They treat their employees like sheep and pay them dog wages. They have put our friends and neighbors out of business and forced a person to shop at Walmart because in many cases they are the only ones in town. Then they carry only mdse they want to carry and a person has no recourse. I wish them nothing but ill will.

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