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Walmart

Customer Service Ratings and Comments

Walmart is ranked #131 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 33.65 out of a possible 200. This score rates Walmart customer service and customer support as Disappointing.

NEGATIVE Comments

30 Negative Comments out of 32 Total Comments is 93.75%.

POSITIVE Comments

2 Positive Comments out of 32 Total Comments is 6.25%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • On 2/1/10 at around 5pm, I made a quick stop at Walmart to make my car key that was broken. This is the WALMART on 75th (DARIEN near Chicago) ILLINOIS.
    The man at the counter was going to assist after explaining the problem to him but wanted to verify some details from another lady. The lady started to yell that the guy should not make the key since it contains some chips. Good idea that she might be passing a message across but I think if customers are treated in that manner, nobody will return to such a place for anything. I got my key done at another reputable store but I was highly disappointed and sad at the way she was shouting. No one needs to be treated like that. People who who not have control over their emotions need not deal with the public.

    Anonymous 2/2/10 2:06PM

  • I visited your East Palmdale Wal-Mart location yesterday evening (2.1.10) around 5pm. While waiting approx 30 mins at check out to pay for my items, I witnessed several verbal and physical employee altercations. One situation occurred in the Pharmacy dept. involving two female employees engrossed in a yelling frenzy, which escalated into a physical boxing and hair pulling match. The other situation involved 5 teenage kids of a female employee who earlier was removed from the property for verbally attacking a fellow female employee. While the fellow employee was working checkout, the kids entered Wal-Mart & brutally attacked her; kicking and beating her to the floor. For children and families to witness such behavior is extremely unsettling, and conveys an unsafe environment for your customers. This is not the first time I have experienced such lude behavior at this location. I have chosen to take my business to Target in East Palmdale. It is 5 minutes away from your Wal-Mart location, and the items are a few dollars more. However, being in a more civilized environment is well worth the added cost.

    I have also sent a copy of my complaint to Consumer Affairs and Better Business Bureau.

    Angry & Frustrated 2/2/10 12:02PM

  • I have been in two different Walmarts in the past couple of months...One in Rock HIll South Carolina and one in Winnsboro S.C..
    I have been asked by two cashiers to inform the person that comes in line behind me that her line is closed so she can take a break...
    In Rock Hill S.C. I told a few customers that the line I was standing in was closed and all I got was grief from a bunch of idiots and after about the 4th derogatry remark I realized I don't work for Walmart and don't have to tell another customer anything...
    It seems they would have a better system and not ask customers to do their job for them.
    IN Winnsboro S.C. I simply explained what happened to me in Rock Hill S.C. and I she would need to take care of it herself...She didn't like my response, but I don't work for Walmart and they shouldn't expect a customer to do their job for them.

    Anonymous 2/1/10 10:51PM

  • I visit your store at least twice weekly. Before Wal Mart opended a SuperCenter in Morgantown, WV, I thought it was exactly what we needed. I had shopped at other SuperCenters and found the prices to be less than National Chain grocery stores.
    However, since our Super Centers have opended in Morgantown, I must say I am disappointed. The lack of customer service, the lack of personal attention to customers, the lack of caring by check-out cashiers is sad. They do not care if you are overcharges, they do not care if the item you want is not available, they do not care if they give you all of the groceries you purchased or not. I could go on and on but overall, I feel that WalMart does not care about its customers. Without customer service, what do you have?

    The prices may be slightly better than other grocerty stores - however, the more I shop WalMart, the more disappointed I become and don't care if I return to the store or not. It becomes very frustrating to your customers to feel they are not important enough to get the advertised price. If Walmart would give you the items free that they overchaged you for, I would love them. I would not mind waiting in the Customer Service area for up to 1/2 hour - if I am overcharged by less than $5, I just forget. I get mad but don't have the time to wait for Customer service to take care of you and make the correction to the products.

    I was in your store yesterday and several items were out of stock. One time when I shopped there, believe it not, I could find a 12-pack of Coca Cola - that is pretty bad.

    If I am lucky enough to be to talk to an associate on the floor, they could care less if the product is on the shelf.

    Over time since Walmart seems to grow and grow, I have seen a decrease in their customer service.

    This may not seem like much to you, but it is to your customers. I hear more and more people say, they hate Walmart.

    Thanks for listening.

    Walmart 1/19/10 1:35PM

  • Wal-Mart in Toronto Ontario now considers ALL of its customers as thieves. Once you've paid for your purchase, you get to be approached at the door on the way out of the store (past the cashier where you were seen paying for the goods) and searched - your items are individually scrutinized and compared against the list on the receipt.

    These rude halfwits suspect everyone.

    As a side note, it seems that all stores in Toronto also are under the impression that their customers ought to pay them to carry their advertisements around town. They make one pay for the shopping bags which are plastered with their logos. Arrogant bastards do not provide alternate paper bags but the plastic bags with advertisements (basically billboards) are for sale...

    Marek 1/14/10 12:19AM

  • I shopped at Walmart Store #2035 in Greenville, OH the other day and spent nearly $100. I was looking at my account activity at my banks website today and noticed that there was a double charge on my purchase. The charge was however credited back to my account, but then was charged back to my acount yet again. I called my bank and they told me to talk to customer service at the store. I took my receipt as well as a printout of my account activity from my online bank account access. All the CS rep. was able to tell me was that they were sorry but that it could take as long as 30 days to correct the problem. The CS rep. also told me that they would need to see my next checking account statement to verify the charges. My statement comes out in mid January. I use a strict budget and have a major bill (almost $700) due within a week and need that money to pay it. I really don't have the time to wait until the middle of next month and it's obvious Walmart doesn't really care.

    Xaklythat 12/24/09 5:27PM

  • I received a Visa Walmart money card as a Christmas gift last year. It expires in Jan, 2010. I did not receive the receipt and therefore do not have the activation number. I have tried unsuccessfully to activate this thing by phone and online. I cannot. Therefore, the group of kind hearted soles who gave me this card as a gift wasted $100. Thank you Walmart, I will not shop in any of your stores again. Thank God there is still a K-Mart near me.

    Unsatisfied 12/24/09 9:30AM

  • Awful customer service! Ordered a gift on line 12/6/09 with the expectation of a 12/15 delivery date...only 97 cents to have this delivered to my home. Item went out on 12/7 and get lost somewhee in the transit process. Guess What 12/23 still don't have item. Walmart Customer Service said item was out of stock and they would be happy to send it when it came in. Not interested...try to explain that to a child.

    madatwalmart 12/22/09 3:06PM

  • I just purchased an item online at walmart.com. The item sold for 83.00 and 36.00 shipping. Within 5 minutes of placing the order, I found another online retailer offering the item for 67.00 and 9.99 shipping. I immediately tried to cancel my walmart order. Afterall it had only been about 10 minutes. The customer service representative said that they would not price match and that they could only enter an intent to cancel which probably wouldn't go through and that the only notification I would recieve as an answer is the item. In other words, if I recieved the item, then it wasn't cancelled. If i did not recieve it then I knew it canceled. This is the worst customer service that I have ever recieved from any retailer!

    lmm2008 12/18/09 10:02AM

  • My family and I visited your store this afternoon and purchased $155 worth of items, after waiting in line for almost 30 minutes. I understand during the shopping season lines will run long and I'm okay with that. When we got home we realized that an item was missing from one of the bags- a universal tv remote containing 2 remotes (value of $16) after checking my receipt to verify that I was charged for it I decided to call the store. Not once but twice I was put on hold for over 20 minutes and then disconnected. My wife decided to go down to the store and speak to someone in person, she called me explaining to me that management decided that we were most likely lieing to them and refused to honor our claim. Your company treats its customers as if their money and time is of zero importance and then after making an error and without a simple review of a security tape decides instead to accuse them of being thieves. I hope you Christmas is full of happiness and good will toward men- because your store's employees lack both.

    Anonymous 12/13/09 4:52PM

  • I need someone to contact me regarding online prices. There's an RCA 46" LCD 1080p HDTV on the blackfriday ad for $688. It clearly states on the ad that the price is also available online. Problem is, i can't find it. Please can someone contact me?

    jxcordova 11/24/09 3:39PM

  • I am disabled and cannot wait in line 3-6 hours for the Walmart or any stores Black Friday Christmas Sales. This sucks and none of the store managers I have talked too will accomodate me claiming they would lose their jobs if they accomodated me with this.

    Crippled Customer 11/23/09 11:35AM

  • I called to check to see how much a prescription was in generic and she told me $6.00 and I told her to fill my prescrition with the generic and she said she would have it done for me. So I drive to pickup my prescription and tech told me it wasn't done yet. I said fine I can wait, so I ask her how much my prescription was and she told $50.00 . I just ask someone before I came that it was $6.00. So she went to find out why it was $50.00 instead of $6.00. So she ask the Pharmactis and she told her they were out of generic. So why didn't they tell me that on the phone or call me back to let me know that they didn't have the generic in stock. I wasted my time and gas driving up there to pick it up. I use to be a pharmacy tech and if I did that I would of been wrote up for that!! I have been sick without my medicine and they weren't sure when they will have it in. And I can go somewhere else to get it!!! Nice service's!!!

    Maggie Dee 11/20/09 2:25PM

  • I purchased an eGift card online. Beware future purchasers of eGift cards from Walmart. DON'T DO IT! It does not always get to the recipient, due to SPAM guard, and you are left X amount of dollars short.

    AND - don't try to get ahold of Walmart customer service "online". They don't give you a number you can call, all the more frustrating! The process for an exchange from a eGift card to get a regular gift card is frustrating! Thank goodness for this website.

    kive 10/28/09 8:05AM

  • I called about your $1,000 sweepstakes offer on my Walmart receipt. I spent about a half hour filling it out - mainly about product info - not my shopping experience. At the end, I was asked to apply for Gold, Silver, or Platium bonus offers. Never asked to put my ID# in. Your customer service rep told me it was span on your site. I am extremely upset about her explaination and the difference between what was on my receipt and your site. I am a frequent Walmart shopper - however this seems very dishonest.

    Anonymous 10/21/09 7:19AM

  • I just returned from a trip to the WalMart in Waldorf, MD. What an awful experience! I made a return of merchandise and had a gift card. I decided to use it to buy some bras. I went to the lingerie department and located the items I wanted. The sign on the hook upon which the bras were located said that they were $10 for a pack of two. I wondered about that, and decided to ask a clerk if the pricing was correct. She said it was not, and that the bras were actually $12. I told her that they were on a rack labeled $10. We both went to check on the rack and sure enough, the price was $10. However, she informed me that someone (other than herself) must have just put them on the rack, even though it was not the correct price. As I left, she was busily removing all of the remaining bras—about 10. At that point, I decided to ask to see a manager, but had moved on and was in the jewelry department. I asked the clerk behind the counter there how I could get to see a manager. Making it VERY clear that it was not her job to help me find a manager, and that it was MUCH more important that she finish pricing items rather than waiting on a customer, she found another clerk working on the floor. That lady did call for a manager, but after I waited for about 10 minutes, no manager bothered to show up. At that point, I left. I paid for the bras, even though I feel that I should have gotten the price listed on the rack, and left. I will NEVER shop at that WalMart again.

    Sue 10/19/09 11:05AM

  • All l got...was shuffled around from one person to another...also one number after another. l got nowhere in resolving my problem...not even close. All l got was more frustration.

    Flgirl55 10/15/09 7:49AM

  • Most Walmart employees I have had contact with, have no knowledge of what they are selling. If you ask them a specific question about a product, they will pick up the box and read you what is on the box. My 6 year old grandson can do that! They're only concern is getting that paycheck and going home, not customer service. What do most chasiers talk about... "only x more hours/minutes until I get off". It's bad enough that most products are not U.S. products, but then they hire employees that have no concern for their customers.

    Anonymous 9/28/09 11:05AM

  • Today 9-22-09 was a day to remember. The Wal-Mart at South Park Colonial hts VA just got a (0) for their service at the food department. The lady at the register was more concerned about her work schedule that taking care of the customer, and when she decided to work she became very nasty to her customers. She told one customer he needed to learn how to talk and not point at what he wanted (customer did not know the name of the item) then she proceeded to complain about her work schedule and pretend not to notice the rest of the customers, fortunately another lady stepped into help. This kind of employee is not needed in a place that is supposed to be customer orientated as the sign states in all your stores, or is that just my imagination.

    Tensor 9/22/09 10:50AM

  • I was utterly disgusted with Walmart this evening. I wanted to return an air mattress and was told I couldn't because it was opened. This is the second one that was defective. It wouldnt hold air. All I wanted was a credit on my Visa credit card. I took one back and didn't have my receipt but we exchanged it. I had my receipt for the first one when I went in to get my credit. Because it had been 15 days, I could not get credit. I was told I had to take it with me. I told them I had no use for it. I am out $43.88 and Walmart is out more because I was planning on buying a more expensive one. I went to Kmart and bought one. This store is in Jasper, Indiana

    marge.johnson@insightbb.com 8/23/09 8:43PM

  • Walmart is supposed to be the biggest superstore in the world and doesn't have 24 hour customer service? You have truly lost a customer in me. By putting in the wrong shipping address I couldn't just change the address I had to cancel the order then instead of being able to re-order with the correct addtress I now have to wait three business days to get my money back. I guess thats the good part, now I can go and find it somewhere else. I would rather pay more money to get better service, thank you.

    Antnee 8/1/09 6:30AM

  • Try phoning in after applying for a job. I'm talking about someone who needs a job ASAP! Customer service told me that Walmart keeps applications on file for 6 months and will call when they are hiring...AND that all companies do the same. That is complete BS!! I asked to speak with the person in charge of hiring. When told the people in charge of hiring were in a meeting I said, fine, when my son comes in to talk to this person, who does he talk to and where does he find them? She said he has to make an appointment to talk to them. I said that's fine, when he comes in to make an appointment, where does he do this. She said, come to the back of the store in the layaway area and she herself would page the person to speak with me. The fact is, I don't like being snappy, but I had to in order to find out how to even speak with someone to find out if there is a remote possibility of my son being hired. My telephone conversation with her was after several attempts by my son to find out from customer service at the Walmart store, who to talk to about a job, since he had submitted his application and resume several days ago. The lady I spoke with was incredibly rude to me. It's a wonder Walmart has any employees and customers for that matter!!!!!

    Gail 7/28/09 10:50AM

  • The Walmart in this area is filthy. The cashiers are rude or just don't give a ....

    The shelves are a mess a usually not stocked. The fresh?? fruit is well, not fresh. This a store where the employees do not care about themselves or the customers. And management, haven't seen anyone would looks like they care.

    Anonymous 7/25/09 12:16PM

  • To Whom It May Concern:

    I am a very regular customer of your store #0297 in Porter, TX ;however, I am extremely dissatisfied with my visit today. My daughter and I stopped on the way home from our VBS , to pick up 8 items--we went through the self check out because the other lines were not very short. We were both tired and I thought that my daughter had the bags, and she thought that I had the bags--long story short, we realized that neither one of us had picked up the two bags containing the 8 items that I purchased (1 bag of peppermints, 2 4packs of mead memo pads, 1 hand can opener, 2 small 5oz glass measuring cups, and 2 packs of bandages)when we arrived home--I immediately came in and called the store and spoke with whomever answered the main line and explained what had happened, she said just to bring my receipt up to the customer service desk. My daughter and I drove back up to the store--waited in an extremely long line at the customer service desk--when I finally was waited on--I explained what had happened, the lady and the young man at the desk were rude, and did not even look to see if the two bags had been handed in to the desk by anyone, the lady did walk away and said that she went to speak with a manager--she told me since I used a self checkout that she could not help me because the store is not responsible for anything left at the self checkouts. I am upset because I know that we did not leave the store with the items, yes it was our fault that neither of us grabbed the two bags;however, it was an honest mistake and the items were paid for and I did have my receipt showing that the items were paid for on my debit card --the customer service people did not even check to see it the bags had been turned in;furthermore, they looked at me like I was stupid in a very disrespectful way. The items I purchased were first aid items and items for our Vacation Bible School --that I had to have, so I had to go and re-purchase everything that I had already purchased. I am an office manager for a retail establishment, and I am appalled with the lack of proper customer service at store 0297 in Porter.

    Anonymous 7/13/09 5:02PM

  • I TRIED TO BUY A DEER RIFLE FOR MY SON FOR CHRISTMAS THEY WERE OUT.... DEC 26TH WENT BACK FILLED OUT PAPER WORK AS CLERK ASK THEN HE ASK FOR MY DRIVERS LICENCE BAM COULDNT SELL ME THE GUN HAD P.O. BOX ON DL NOT PHYSICAL ADDRESS THE OTHER CLERK TOLD HIM HE SHOULD HAVE ASK FOR DL FIRST NOW REJECTED PAPER WORK AT WALMART ON FILE FOR 20 YEARS. IF THE CLERK WOULD OF DONE STEP BY STEP THE WAY HE WAS SUPOSE TO MY SON WOULD OF HAD CHRISTMAS, AND I WOULDNT BE BANNED FOR 20 YEARS FROM BUYING A GUN AT WALMART.

    MOM TRYING TO BE SANTA 1/2/09 8:49PM

  • I order a Christmas gift for my lil sister BACK in NOV. 29, 2008. WAS inform it will arrive between Thursday, 12/04/08, and Tuesday, 12/09/08.
    So far NO PACKAGE!!!!
    I EMAIL customer services over and over for information, but get the same info! ""Once you click Submit and your payment is authorized, it
    normally takes 24-48 hours for the warehouses to pick, pack and prepare
    your order for carriers to pick up and ship according to your selected
    ship method.""
    WHAT A LIE!!!! VERY Disappointed!!!
    Cant get any LIVE HELP from walmart!

    jan 12/24/08 1:48AM

  • Got charged for an item, it showed on my invoice but was not included in my shipment. I have e-mailed Walmart everyday for the past week and requested that I wanted this item. I am not getting a straight answer. They donot seem to understand the part I DIDNOT receive this item and would like them to send it to me. They must use a script to e-mails because I keep getting the same answer.

    Anonymous 12/17/08 10:26AM

  • Description: I've been on the phone for a few hours this weekend and this morning trying to get through to a customer svc rep. I need to speak to someone immediately....asap...please regarding an order that can't be completed as it is out of stock. The debit has already cleared in my account and I've had to go out and buy the product and I need the money back in my account. I'm very disappointed that I cannot seem to contact anyone about this and you have my money for a product you are out of. I need a contact asap.

    Anonymous 12/15/08 9:14AM

  • Wal Mart in Cary, NC

    I have never encountered more incompetent, impolite and just rude people in my life. Nobody I spoke with in that store had a CLUE as to what the answer to a SIMPLE question was. When I asked for the name and number of a district manager I was told they didn't have one......Dear Lord and how sad.

    Anonymous 12/4/08 12:08PM

  • I've called WalMart over and over again about problems with the local WalMart Super Center located in Garner, NC. They've over-charged customers, adding tax to items being returned, no manager is ever around, the restrooms are always a disaster, they won't let you into a restroom with your paid merchandice (stuff you own), corporate doesn't seem to care about any of the problems that exist in this store, they don't have self-check out stations which means you're at the mercy of the extremely slow checkers; it is a very painful experience to shop at this store.

    pfehrman 10/20/08 12:58PM

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  • I had such a great experience at my local Walmart yesterday, I just needed to let you know! Store #1223 (zip code 32309) has a cashier that went above and beyond in customer service! I didn't catch her name but I checked out at 06:56:40 on 11/29/09 after a purchase of $32.71. I had to use the bathroom facilities and since the front women's room was being cleaned I left my cart by the cashier and told her I would be right back. When I returned, she had unloaded my groceries and was ready to ring me up. TERRIFIC!!!

    Diana 11/30/09 10:41AM

  • walmart, clermont fl. hwy #27 north store

    I shop walmart weekly. As with all experiences with customer service and store wide some have been much better than others. It is a shame today that both poor employees and good employees have to be lumped together. I have met some great employees and I have also met some very bad employees, it is a shame that stores will keep bad ones, as they usually only cost the store money and take up space. Let the bad ones go and start having some respect for the good employees and maybe we as a society can start getting back to what really matters in this world. We need to get back to the golden rule " treat others as you would like to be treated" This works for shoppers as well as employees, smile, it's catching!!!!

    royal1pain 11/16/09 3:16PM



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