Search for a Company by Name

Walmart

Customer Service Ratings and Comments

Walmart is ranked #114 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.40 out of a possible 200. This score rates Walmart customer service and customer support as Disappointing.

NEGATIVE Comments

72 Negative Comments out of 82 Total Comments is 87.80%.

POSITIVE Comments

10 Positive Comments out of 82 Total Comments is 12.20%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • My wife shes embrass yesterday in waltmart she buy things that she not sure if the stuff that she bougth is rigth, i have a problem in my feet so shes only one come in store to buy things for me sometimes grocery , shes from other country and shes not familiar in english so sometimes she got a wrong product if i she buy stuff in waltmart ,if i ask her to go store , i need to explain to her the color,size,and shape or sometimes the prize, this is not one time its happen that she get a wrong stuff sometimes i get mad to her coz she get wrong stuff ,so i told her to return, and get another one. so yesterday she not sure the things that she bought and after she pay her debit card she change her mind and she return in the costomer services after her transaction in costomer services she dont know that they have two person girl manager and boy security waiting for her and she bring the office she dont know why and then the boy ask her i.d and her debit card and the manager say to her she shoplifting how come the manager accusing her that she have no evidence and what is the purpose why they look her i.d and her debit card. and the boy ask her why she return the things that she buy my wife have a freedom to change her mind and return as i thought they have no policy that costomer a have limit to return stuff costomer is free to return unless they show the receipt of purchase that you buy. im feel upset coz the manager have no rigth to accuse her that shes stealing in store or what ever. my wife shes inocent she very nice person and she never steal, now she said to me she realize every time she return stuff in waltmart there is someone monitor to her,and im thingking to change her debit card number.. the boy apologize to my wife but the manager lady shes not apolozige to her and she never look at my wife all of this is statement from my wife and i believe my wife coz she not a liar and she never lie to me i cant believe that some people treat my wife like this,

    kyle123 8/29/10 10:20AM

  • I bought a recliner through Walmart online, and I used the ship to store. Yesterday I got an email saying I returned the chair, and they would credit my account. I never even saw that darn chair, so how could I have returned it. I have sent them 3 emails asking them to please explain to me why I did not get my chair, and why they are saying I returned it when I did not, but I have heard nothing. My husband says he will call them tonite, but I doubt he will get through to them. I really cannot believe the poor service, and to lie, and say I returned it!

    Anonymous 8/26/10 1:06PM

  • I am disappointed that after conducting a survey from Walmart that my information was immediately shared with other companies and my phone number was given to other businesses. Now, I receive numerous solicitations from these companies. I simply ask Walmart to correct this mistake. Imeediately remove my information from your records and have all the companies you shared it with do the same. I do not expect any results or even a response because you have have failed to do so in the past.

    Anonymous 8/25/10 11:48AM

  • I am a relative of an employee at Walmart and I must say the I have never seen such racism and prejudism in all the cities that we have lived. My husband have been with this company for 15 years. He worked at three locations, in three cities, and I must say that when we relocated to this area near Winston Salem, NC, we realized that Racism is not dead. The Managers at this store are Latinos and that is who they promote. It doesn matter how hard you work or your dedication to the company, you must be a Latino in order to get any recognition. My husband knows every aspect of the department in which he works. He is often called upon to fill-in if someone is out even on his days off. He is often complimented by customers on his cleanliness, customer service and friendliness. Our family do not live in this area. We seldom get a chance to go to our home town which is only 3 hours away because he never have any holiday off. If he request a weekend off, he is punished by having to work sometimes 7 days straight, closing hours, or with one other employee in this department because they know that whether he have one or three, he will still get the work done. You should really look into this matter at this store. I am not the only one that complain about this situation. Their attitude there is TAKE IT OR QUIT. How wrong is this?

    Anonymous 8/23/10 7:25AM

  • If you order from Walmart.com and have a problem/issue with your order, forget ever getting it resolved. I will never place another order on Walmarts website.

    Steve 8/19/10 3:54PM

  • Well , after reviewing all the complaints herein I do not need to register mine . It is well defined by all the inputs that Wal-Mart just does not care .They have become so recluse we the customers no longer have any access to their customer service or input to management . I feel Wal-Mart is now the Junk Yard Dealership of the entire world . Buy five items..! Return THREE of them ..! Sad.
    No Longer A Junk Yard Customer ..!! The Entire Mack Family

    PaulNdFmly 8/15/10 9:13AM

  • I sent the following email to Walmart regarding their Pharmacys on 8/6/10
    ----------------
    To: Walmart Pharmacy, Truxel Rd, Natomas, CA

    Atten: General Manager

    It takes a lot for me to take the time to write and make a complaint but I have just had it with your service, its the worst, the worst, the worst...

    The Walmart Pharmacy's in general have a very bad track record of screwing up my orders for a long time now. I drive an extra 10 miles to the Pharmacy on Truxel Rd in Natomas, CA just because they seemed to be the only Walmart Pharmacy that could get my orders correct. Now Donna the girl who ran that Pharmacy has left and this Pharmacy has become a mess like all the other ones.

    I have been a customer of your Pharmacy for over 10 years spending at least $ 300.00 a month out of my pocket since I have no insurance. My prescription for Prograf is a life threatening order and can not be missed due to a Liver Transplant in 1997. I truly don’t trust your facilities at all, I can NEVER trust that I can put in an order and it will be there. I can’t tell you how many times I have gone to pick up my order and it was not ready, even days after placing it and NO Phone Calls to tell me there is a problem, none at all ???

    This time I called in my Prograf, told them they had to transfer the Prescription from the Huntington Beach Walmart. The girl on the phone looked it up, found it and said it was done, then asked if I wanted generic and I said yes. She said they had to order it and it would take an extra day, I said fine. 3 days later I go into your Pharmacy and they told me my doctor had not approved the order. My prescription still had ONE REFILL on it ? Then I asked what Doctor denied the refill and they sent it to my General Doctor not the Transplant Center Doctor. I told them this and then they said they didn’t have the information for the Transplant Center ... I HAVE BEEN GOING TO THIS SAME PHARMACY FOR OVER 10 YEARS AND HAVE GOTTEN ALL OF MY PROGRAF FROM THERE and they don’t know my Doctors information.... Well you did at some point, you have lost it then ? In the mean time I am totally out, they still don’t have approval, I told them there is still one refill left on the old one and now they tell me on a Friday it will be Monday before the order can be ready ... I AM OUT OF A LIFE THREATENING MEDICATION, I CAN’T WAIT FOR MONDAY !!!! I told the guy behind the counter he needs to give me at least 6 pills to hold me until Monday and he didn’t even speak to me, he kept doing things on the computer and ignoring me until about 5 minutes later he gives me 6 pills after I mentioned it 3 times to him ...

    I seriously doubt that my prescription will be ready when I come in on Monday. If there is a problem no one will call and I will drive nearly 20 miles for nothing as I have done in the past ... Sure I will call first now but your people are total idiots. I am sorry to use that kind of language but its a fact, TOTAL IDIOTS AT MOST OF YOUR PHARMACY'S... I have had this kind of problem at almost every Walmart Pharmacy I have been to, even had one give me my order of 60 pills that only had 30 pills in the bottle but was charged full price ...

    Come on, kick these people in the butts and get some decent service, your the worst ...

    Sincerely,
    Eugene B******
    (916) 801-****

    Call me if you want more info, I would love to help you clean house and get this stuff fixed ... You really need to look into this. I have spoken to several people who agree with me on this subject, you have a big problem...

    Anonymous 8/6/10 8:24PM

  • i will never go to one of ypur pharmacy again couse the one in monument gave me the wrong syrings an i ended up giving the wrong amount of the insulin which made my dog start having seizures had to take her to the vet to get her back under countrol. then when i toke the syringes back i didnt even get a im sorrey or is their anything i can do to make it rihgt. the lady couldnt even look me in the eye. i will probley not go back to that pharmacy again.

    mrywlf25 7/23/10 7:43PM

  • The Walmart in Gulf Shores Alabama is the most poorly run store I've ever been in. The shelves are always empty and they discontinue products that are popular for no reason other than they say it is headquarters that makes the decision. Tonight there was 4 cashiers with at least 10 people in each line. Grocery carts are all over the lot. It never gets better. They never keep enough money in the drawer to get cash back. I'd like twenties instead of a one hundred dollar bill. Doesn't anyone go around to these stores? I guess I'll go to Publix,it may be more money but at least the shelves have something on them. I usually spend over $2,000 a month in this Walmart.

    Stan Livingston 7/21/10 8:05PM

  • I had a follow-up appt at the vision center today at the #1241 Davenport, IA location on Elmore Ave. This was a f/u appt that the Dr. scheduled since they were trying to figure out the right lens and prescription for me. After the exam I went to order my lenses from the prescription that she just wrote and was told that I have to pay $35 for the f/u appt. I let them know that this was a f/u from my original appt and this is the date that the Dr herself had made for me. The clerk had to go back and ask her 3 times why she was charging me this, etc. and she refused to come out and talk to me herself. This is probably the 4-5 time I had to go in so they can figure out what my prescription should be. (She said it changed but I just looked at the lenses I purchased 3 months ago and it's the same prescription.) I was over-charged on my original exam; it was supposed to be $70 and I was charged $90 (because it was for a toric lens (it wasn't) and for a dilation that I didn't ask for or get. They refused to give me my contact prescription because she wrote it to expire today to make sure I had to come back. But unless I paid the additional $35 today they wouldn't give me the prescription that I paid for. The vision manager was very helpful and she did refund my $90 and suggested that I contact 1-800-Walmart to report the Dr because they are independent contractors and can basically do what they want. The Dr also said that if I didn't pay the $35 she would turn it into collections and if I didn't leave her office she would call security!!!
    I had a rude experience with her husband that is also a Dr there on one of my follow-ups because I wore the contacts to the appt that they gave me to wear from the previous appt. He told me I would just have to come back when his wife was there because he couldn't check my eyes since I had been wearing the contacts they gave me! (And the girl who called me the day before to remind me of my appt - told me to make sure I wore them in!)

    ***I would NOT recommend either of these Drs to anyone. DO NOT GO TO: "Clark Family Vision PLC" - Drs Nick & Jacqueline Clark at the Davenport, IA - Elmore Ave. location.***

    I have contacted 1800Walmart and hopefully they address the situation. I know people who have gone to the Walmart across the river in Moline and they have NEVER had these kind of problems and they don't sneak other charges on your bill. They ask you if you want certain extras and if not you don't you don't get charged for them.

    WastedTimeinIA 7/19/10 5:43PM

  • WalMart Pharmacy, Monett, MO. I thought that it was just customers that were treated poorly by the pharmacists at this location. My friends, family and i have experienced excessively long wait times medication, being told that the dr's office had not sent in a medication or authorized refills when they have. In a discussion with health care providers in the Barry-Lawrence area I was made aware of the rude, belligerent, degrading, condescending (to name a few) attitude they have toward health care prescribers. Customers do have the ability to change pharmacies. Doctors and their mid-level associates (physician assistants and nurse practitioners) have limited recourse. All the providers and most of the customers I have talked with state that the pharmacists at Republic, Aurora, Cassville and Carthage are excellent to deal with.

    Disgusted FORMER customer 7/15/10 4:46PM

  • ON 7/7/2010 at 6:50 I stopped by the Wal Mart #2702 in Nixa Mo. for an oil change. they stop taking customers at 7:00 pm ThE Lube person was the first person that I came in contact with at the store. I ask him if it was to late to get a lube, he gave me a dejected look and told me that is was not to late but if I got the lube it would take much longer to get it because he waqs the only one working. I told him that would be ok, because I needed to go out of town and this was my only opportunity. The Lube man told me that I had to see the attendant inside. The3 attendant gave me the same story. with the same dirty look I informed him that my wnderstanding that as long as I was in line before 7:pm that there should be no problem. He agreed. I got the the most expensive lube available, and ask the manager to check the coolant. he said that he could not take the cap off the radiater but would check the overflow. I agreed. When the car was finished I ask the manager with the Lube person present if the coolant had been checkede. the Lube person spoke up and said that there was no overfloew on my car.The Manager told me that I needed to show the lube person where it was. My reply was that if the lube person could not find the overflow, in plane sight. how did I know that he did the lube correctly put in the proper oil and make sure that everything else was checked. Nothing but a smurk from the manager.If Wal Mart has a policy or 7:PM as cut off time, then every customer that comes in the store should be treated with the same consideration, and not make the 6:50pm person feel like he or she dit not belong

    Anonymous 7/8/10 9:58AM

  • My local Walmart Pharmacy in Claypool, AZ has repeatably put my prescriptions in too small a bottle and broken the pills leaving me to try and figure out the dosage. I have complained to the Pharmacist and the district manager. The Pharmacist acts like it is funny as she beats on the bottle cap to make it fit. Being disabled I often have friends pick up my prescriptions and they are not always aware of the problem to stop them. Like many here I think Walmart thinks it can do as it wants after driving out all the local retail stores. I urge everyone to start shopping online and give Walmart a taste of their own medicine. There are many online stores that offer far better prices and service. A Google search will help find safe sites with good service. I'm sad to say this as I believe this is one of our main problems with our country, the loss of our local retail stores. I started shopping at Walmart years ago because they sold items made in the USA and their service was very good. Those times are long gone. I only hope this letter helps in some small way and maybe a better future for our grand children.

    Earl Franklin 6/23/10 8:19AM

  • i'm done. 9 times outta 10 i'm disappointed upon leaving the store. i dont feel that way with whole foods, trader joes, kroger, albersons, meijer, or the others....just walmart. if it's not the lack of selection, it's customer service issues, product not on the shelf, or extra long lines at the checkout. not to mention my fellow shoppers....always in a bad mood. too much negativity, i'm out.

    toriphile 6/21/10 4:49PM

  • i am a disabled person with several problems and walking is one of them also i am on oxygen because of having had lung cancer open heart surgery six bypasses at the same time.i have copd.
    considering this i was shoppingat walmart in benton harbor mi on mall drive on may 29 2010.there was no ridding carts avaible so i had to use a push .i had to lean on the back of it for support.as i was leaving the store the greeter stopped me and ask to see my reciept i ask him why he replied to see if this unbagged fishing fishing pole was paid for i was tired and having trouble berathing after shopping so i replied it is paid for and continued to leave when he grabbed the cart i was using causing it to hit me in the stomache this happened several times so finally after he grabbed hold of the pole ans give me the da give me the reciept not finishing the slure word but then he put it back down so i started to leave again and he grabbed the again causing it to hit me in the stomache so i kicked at him dont know at that time if i hit him or not at the same time the store manager showed up and said it is ok to leave now sir. and said nothing else to me so i left the store and while i was leaving the parking space my grand son told me she was taking my plate number i said i really dont caer now all i want to do is go home so i could relax well a week later on june 5 2010 a officer showed up at my house asking about the incident at wal mart he said the store manager wanted to press charges against me since i had done nothing wrong in the store she couldnt so she had her imployee to file assult charges against me no warrents have been served as of today. i called the police dept and said i wanted to file assult charges against him also since i was the one was assulted i was only trying to defend myself i have to wait untill friday to file my complaint for the officer who answered the complaint against me is off untill then i dont know what the outcome will be but if the store and imployee will drop charges against me and applogize to me i will not persue the matter any fauther what do you think

    richard 6/9/10 6:42PM

  • I was in your store in millington, tn at 07:45. I went to buy a 3" paint brush, milk,
    and a 5lb chub of ground chuck.
    I picked these items up and also picked up
    a 20" lasko fan and 4 pkgs of brats, good
    prices, and went to check out. The only person you had on the register left to go
    over to another employee in the vegtable
    section. I asked her who was going to check
    me out and was told to put my things on the
    checkout stand and she would be back.
    I don't know if this is the way you expect to
    be treated when you are purchasing mdse when
    you shop, but rude, impolite service is not
    what i expect.
    I left the cart at the checkout register, went across the street to lowes purchased the
    3" paint brush, drove down the the street and
    purchased my groceries at krogers.
    You had good prices on your products and i
    ended up paying more for what i purchased but
    the customer service was 100% better.
    Your employee has not been trained on customer service and the main thing your
    people don"t understand is store business,
    mgr's pulling employees aside to talk about
    an end cap display, and employee conversation
    does not take precedense over ringing the
    register. With out this last step you don't need these people.
    You could be the best in retailing, you have
    everything in place, except the rudeness of
    your people. From top mgt on down they need
    to understand how far courtesy and good manners will take you and the best part of this.....you do not have an account number
    on the expense side.
    Have a nice day, claude pugh

    customer service complaint 6/8/10 7:47AM

  • I am 72 years old and this is the most horrible frustrating experience with a purchase that I have ever had in my entire life.

    I bought a Panasonic Microwave oven at a Wal-mart store in New Jersey yesterday. It is to large for the available space.

    THE PROBLEM BEGINS:

    **I do not drive and live in New York City. I was taken there by my niece who was visiting from Europe and flies back tonight.
    **I do not know anyone that has a car that I can ask to take me back to the store.

    I have been on the phone for FOUR HOURS trying to either get through to the store, never did as it is constantly busy. I finally got a customer service person 'supervisor' who said that there was no way to make the return without bring it back to the store. I explained to her that was impossible and asked to speak to her supervisor which she said was also impossible. I am going to write to the Mike Duke, CEO, President of Wal-Mart. Stay tuned.

    Doggienice 6/5/10 9:46AM

  • Shower curtins given to my wife as a gift were bought on a visa creditcard. My wife did not like the colors and got the original recipt from the person who gave her the gift.My wife went up to the costomer service department and proceded to tell the lady that it was a gift. The costomer service lady SWOOPED UP THE RECIPT RAN TO THE PHONE CALLED SOMBODY IN MANAGEMENT OR LOSS PREVENTION left her standing there for about 15 mins.The lady came back and my wife asked her what that was about, and she replied its a new policy,we cannot give you an exchange, or store credit, it has to go back on the visa.My wife explained again that it was a gift.SO WHAT HAPPEND TO WALMARTS 90 DAYS WITH ORIGINAL RECIPT POLICY.SHE SHOULD HAVE GOT STORE CREDIT OR SOMTHING.WHAT HAPPENS IF A PERSON CANCELLED HIS VISA AND RETURNS SOMTHING TO WALMART.THERE POLICY IS NOW ALL RETURNS BOUGHT ON CREDITCARDS WILL BE PUT BACK ON ORIGINAL CREDITCARD.

    Anonymous 5/31/10 12:35AM

  • Wal-Mart has managed to ruin the first weekend of the summer for me and my family because they screwed up a simple oil change. My vehicle is now sitting at a repair place that refuses to touch it to fix it because they did not cause the problem. WAL-MART did! I have to totally have a new oil pan and nothing can be done until Tuesday! Ummm...I have children that I drop off at school every morning and I have a job over 20 miles away from my home that I have to be at. Do I have a car? NOPE! They want to have someone come and drive me to the stores. Do they really think it wise to put someone in a car with me that works at Wal-Mart? Brilliant people they are! The assistant manager told me today that he can't send someone to Charleston to pick up a vehicle from the rental place because "If they were to have a wreck...." Ok...so now that they have done this and THINK they have done all they can do, I will be talking to a lawyer about it. Tired of them expecting me to pay for their screw up! They can't this and can't that. Wont even contact a district manager to get the problem resolved yesterday or today! OH...and their customer service number...worthless!!! They can't help me because a claim has been filed. Umm...that is not customer service. Get on the phone...call a district or regional manager and get if fixed! TODAY! NOW! And I will not sign off on their paperwork until my Jeep is fixed perfectly and I'm happy. So sorry pricks....I will drive it before I agree to anything. AND...I have slammed them on Facebook, Twitter, and Myspace. Others are now telling me about their problems not only with oil changes but tires. Even an associate told me yesterday how they screwed up their car doing an oil change. Here's a clue....YOU DO NOT USE AN AIR WRENCH TO DO AN OIL CHANGE! GET TRAINED ON THAT! To DAn (assistant store manager, Alley (customer service rep) and Teddy (Alley's supervisor) You suck! Can't remember the other woman's name at the local Wal-Mart but she sucks too and she is also an assistant manager. Tomorrow we will see IF Janet Hall is in at the claims center and I'm betting with it being a holiday she isn't, if she can please me. Betting she can't! But seriously...if you want or need a new oil pan for your vehicle...take your vehicle to Wal-Mart for an oil change. You won't have a vehicle for who knows how long but you will hopefully get your oil pan changed.

    Cat 5/30/10 11:49AM

  • I made an appointment to get an oil change at Aberdeen Ave Walmart in St. John's NL Canada. I made the appointment for the day before I was set to travel (by car). Of course, I would rather change the oil myself, but that would void my warranty. As it turns out, the guy at automotive wrote my appointment down for the wrong day. I show up, the guy at the counter says I didn't make the appointment. When he finally figures out what happened, he says there's nothing we can do. When I tell him my situation, he says the same thing as if the whole situation was my fault. From now on, I'll the extra 20-30 cents by shopping elsewhere. Walmart has lost a customer.

    jaydro 5/27/10 3:10PM

  • Thanks for this information, I made an online purchase and I never received it. I was trying to contact them but they do not have any phone number and the number is on the web is an automatic system that is not update. I just call with the instructions and they said they never ship out my order.

    If I don't get in contact they never return my e-mails or contact me to explain what is the problem.

    Ginny 5/24/10 9:31AM

  • My disabled child purchased a playstation 3 and it turned out to be a hot system. I went back to the store that I got it from and they refused to refund my childs money. They treated me like I was the one that was the theif but there the theif because they riped off a disabled child.

    srpuffenstuff 5/23/10 6:27AM

  • Last weekend I shopped at the Watson Blvd, Walmart (currently being rearranged) in Warner Robins, GA purchasing 2 different kinds of fruits. Signage in the produce dept showed price/piece, another showed 2 lbs/$2.50. Checked out at patio, where associate challenged me more times than I could count. Called produce department from her register again to prove me wrong, and then we walked across the store so she could show me my error. She was quick to point out the price per piece, and I was equally as quick to show her the 2 lb./@2.50 price displayed. Produce manager was retrieved by associate to also dispute me face-to-face, where she explained that the 2 lb./$2.50 price was for bags of the fruit that they had run out of. Unbelieveable! It wasn't until a corporate manager approached where he insisted the associate give me the price that was advertised on the sign. I came back to the same Walmart the following day with my husband and the sign still remained, still no BAGs of fruit for that price. I came back on Thursday to buy some candy, which, in the past had been located very close to the front door. I walked everywhere in the store and finally asked another associate where it was located. She looked at me like an idiot and pointed toward the back of the store and mumbled something under her breath. Totally rude and anything but assisting a customer, who has spent a lot of money in this store up to this point.
    In our town, we have 2 Walmarts,1 Target, and many grocery stores. That means I have a choice - I now choose NOT to shop at Walmart! They need to re-establish good customer service and get rid of those employees who can't and won't provide it!

    JPMom 5/22/10 6:52AM

  • Ordered online apr.28 2010.
    e-mailfrom customer service: may 3rd, order shipped delivery may 11-may14th.
    .May 15th e-mail from customer service: order delayed, no delivery date- usually a few days more.
    May 19th, checked on-line for delivery status- delivery may 11th-may 14th.
    Called customer service, got the automated run-around, asked to speak to a Rep. and got disconnected.
    Called again spoke to a Rep. who said: Oh it must of got lost, would you like to reorder? HELL NO ! REFUND PLEASE

    PHILLYFIRE 5/21/10 9:08AM

  • I found a basketball hoop listed on line and called my local store. The manager didn't know if they had one in stock or how to get one in stock.
    I went to the store, a different manager knew she did not have the item for sale and had no way of getting one in the store. I saw senior management outside when I arrived and asked where they were. She would not tell me.
    Aren't you supposed to be selling the items you list for sale? Shouldn't your people know how to get out of stock items?
    The only reason I'll go back to Walmart is that Walmart is the only major store in my town.

    Anonymous 5/19/10 3:22PM

  • Does anyone know who to contact regarding Sam's Club's Roadshow program?

    Been on hold for 7:23 and my thumb is getting a workout press numbers trying to get a real-life human on the phone.

    Finally got past all the prompts and placed on hold. Three minutes later a person actually took my call. Very cordial person reseached and, after another 3 to 4 minutes concluded that the information was not forthcoming. She took my phone number then informed me that someone would call me.

    Still awaiting return call.



    usAmish. com 5/14/10 2:47PM

  • This rating is much too high. Walmart is the least caring largest vendor of garbage imported from China. The parmacies are alarming. Thsy could care less if you get the right medication or any medication at all. I am a healthcare professional and I don't know how most people dare to get meds from them. Their customer service is non existant and the stores should all be closed and sent back to China where they belong but the Chinese people would probably not buy such junk.

    Anonymous 5/1/10 9:54AM

  • I came this morning to work and left my car with Wal-Mart employees in order to change the oil ; when I was leaving I mentioned to double check the other fluids and one of Wal-Mart representative answer me back in a very unprofessional way that Wal-Mart don't check fluids he can not change the policy - I felt very aggravated with the answer and this employee doesn’t know how to do customer services I will never use your services for my car again

    car experience 4/29/10 8:53AM

  • The Walmart at Gresham Rd. Should try much harder to accommodate their customers. They should have someone to sweep the store all through the day for food items put out of place. Refrigerated foods are put into a basket and at the end of the day. They are put back for other customers to come in and buy them. Only to get home and find that the food items are spoiled. What about the elderly Walmart? What about the elderly and the disable who don't have transportation to come back to the store to return the items. I still work there and my heart goes out to the ones of us who care. I'm sure their are others who care,

    Anonymous 4/27/10 11:31AM

  • Walmart.com online customer service is a joke. There is no 1-800 number listed on their website. You have to search for it elsewhere. Online customer service involves sending an e-mail to their "help" desk which gives an unacceptable answer. They say they will give price adjustments within 7 days on orders. Well, when I asked for their "bonus e-gift card" offer that they added on an order a placed a few days ago, they conveniently jacked up the prices on all of the items I ordered so I could not receive the bonus.

    aurora91 4/27/10 8:19AM

  • Had a really bad experience at Walmart- as usual. Awful customer service....ghetto employees who could not care less about anything except talking on their cell phones or chatting it up with the girls! Ugh! I really feel like I never want to step foot in a Walmart again...at least the one that is closest to my house.

    Urioste06 4/26/10 8:06PM

  • I am 65 and disappointed with Wal*Mart. I did not realize how important the benches were to me and the public until they were gone. I Think Martha Stewart works for you on house keeping and does not give a darn about it customers. Taking the benches out for cosmetic purpose was the most inconsiderate corporate decision I have ever experienced.
    Don't tell me how important your customers are to you because I think it is just a bunch o political bull. We don't need them hidden into different departments, we need them available and visually accessible. One more problem is the up to a 2 hour wait to get a prescription filled if you don't want the business, do not increase the value deal to increase your business. Maxine Field

    Maxine 4/26/10 2:49PM

  • I will list my comments but after reading the above comments from all over I now understand that the problems that we customers are having is not a store problem but a company wide problem.

    I go to the WalMart in Rosenberg Texas. There is a new manager and the store is doing some major remodeling. However the remodeling does not excude rude and unkind behavior. The pharmacy is a critical area of the store. People are there because they need meds. People are told it would take an hour and a half to fill a rx and in fact if takes longer. There are no benches where people can sit. The employees are rude and inhuman to sick people. I observed a male employee yell at a lady last week because she was standing right where the lady at the pharmany check in desk told her to wait.

    Anonymous 4/22/10 2:30PM

  • On 04/07/10 I purchased a 6,000 BTU Haier Room Air conditioner - I noticed all were ill packed _ Within an hour of operation the Haier Air Conditioner I had just bought New at Walmart on Gresham Road in Decatur Ga. started blowing LIVE BABY SPIDERS all across my bedroom ! I am 61, full disability on SSI, took Walmart three days to call me back and they nor Haier have offered me any help. Shame on them both !

    Taken on Flat Shoals 4/12/10 9:27PM

  • Walmart has the worst customer service, worse yet, they ignore any inquiry and advertise that they value it...I really have to commit to not shopping there any more...lines are long, cashiers are slow and don't even help put bags in carts..their greaters wont get carts and roll their eyes, the bathrooms are a mess, the shelves are empty, I hope they get what they deserve...lower customer count and lower profits...today I tried once more and wasn't disappointed, no carts, very long lines and best yet...customer service said there was no manager on duty and there were not customer complaint forms...go figure..

    mad at walmart 4/1/10 2:21PM

  • March 30, 2010. I shopped in the Spring Hill, Florida Walmart.I purchased about 7 items, one of the items was a 10 Oz bag of pretzels. When the cashier scanned the pretzels it rung up $1.50, I told her the price on the shelf was $1.18. She said they probably are $1.50 but I'll charge you the $1.18. I told her don't call me a liar for a lousy $.32. She just gave me a sarcastic look and continued ringing up my other items. I went to customer service and asked to speak to a manager, at which time she brought over one of the head cashiers (don't know if she was a manager or not, most likely not). I explained the incident to her and told her $.32 is not going to change my life style. I really should have got the item for nothing, since their policy is if the shelf price is wrong and is less than when rung up you get the item for free if it is under $3.00, My only comment about walmart is that about 1/2 the people working there don't deserve jobs, including the managers.

    Harris0730@aol.com 3/30/10 7:35AM

  • On March 8,2010 Went to the Rocheter,In store. Wanted to buy an entertainment center and 2 end tables which they had in stock. Went back to the housewares department, found the items I wanted,but needed help getting them loaded. Waited about 5 minutes for someone to show up, and finally went to the electronics department across the aisle and ask the clerk if she would get some one to come back and help us.
    She said she would and called someone to come back and help us. We waited for about another 10 minutes and no one showed up. Then I went up to the front of the store to customer services and asked them to get someone to come back to housewares as we needed help with the 3 items I wanted. We then waited for another 20 minutes , finally my husband said he had waited long enough and I put back the other things I had in my cart and we left. Needless to say I bought the entertainment center and 2 end tables and spent my $550.00 elsewhere where we were waited on in a timely fahion.

    peridot_10 3/21/10 12:39PM

  • I wonder if Walmart District Managers are visiting their stores? They must not be, and if they are then someone has called the employees ahead of time. It is a disgrace in Memphis,Tn, the store is nasty, dirty, you cannot get help, the clerks if you see any are to busy raising hell about what the schedules are. They have lost me online and in the store, I have had it. Do your associates know that they are there to wait on people? They act like you have done the worst thing if you ask them a question. Sorry Walmart I will no longer ask you another question online or buy from you.

    Anonymous 3/11/10 5:58PM

  • I cannot believe how Walmart is dealing with its customers both online and in the stores. If you go into a store they do not want to help you and stay huddled in groups talking.
    Online: February 9, 2010 they had a Coby TV 32' for sale, I needed to know if it had a hookup for regular cable/antenna input, I received an email back telling me that someone would contact me within twenty four to forty eight hours, here we are March 11, have never received an answer, and it is not on sale anymore.
    This week, they have a Proscan 32'TV I have asked them the same question, same email we will get back to you, nope they did not. I called Walmart.com today, you know what this WOMAN TOLD ME? YOU MAY NEED TO CALL THE MANUFACTURER, ARE YOU KIDDING ME? I told her that was bull and hung up on her. I guess they are doing so well they do not need my purchases online.

    Anonymous 3/11/10 5:45PM

  • walmart sucks now in kahului people cant get jobs in there either because they hiring all the people that was remodeliong the stores i think they very unfair to other people.they need younger ppl working there let the oldtimer go..could they are so slow...and some of the younger one are so rude to cusmer..i stand wait for someone to help me for 20 min..and she walk right pass me y annd help someone else

    ana35 3/4/10 12:39PM

  • I want to complain about the Wal Mart stores and how they have went down hill in the last few years. I have went to our local store several times to find out you no longer carry the kind of shampoo and conditioner that I switched to because you quit carrying the previous kind, you no longer carry the toothpaste I have always bought there, the store is was out of my kind of deodorant and now the pantyhose that I use everytime I go there. My son needed a three ring college ruled paper for school and all there was regular size paper. You used to carry several styles and sizes of shoes, now there are only cheap looking shoes and no variety. Every time I go into the store I hear customers complaining. You might sell a lot of electronics but I think it is the everyday comodities that most people are spending there money on and if you don't have it they can't buy it. Now you put the shopping carts back where there are not easy to get out and the stores look so bare with all of the extra space. You quit having layaways and with the economic times the way they are you think it would be wise to have it especially at Christmas time. You never have enough checkers and most of them don't act like they like their job. You never hardly find anyone on the floor if you need help. I now go to Wal Greens or Dollar General for anything that I can because I would rather pay a higher price then never find what I need. I used to go to Wal Mart 4 or 5 days a week and used to enjoy shopping there. I think Sam Walton would be very disappointed in seeing what a joke his stores have become. I know you have studies on how to set stores up but they are not working. Maybe you check with every day customers in the store and see what they would change, what they like or dislike. I don't normally take the time to write something like this but something needs to be done. I have worked in a bank for 20 years and if we did not take care of our custoers and did not listen to their needs we would not be in business today and we have been in business for over 100 years and it is because of our custoer service and we are employee owned so we know what we do affects our company. Not many customers are going to take the time to complete the survey on the receipt. I bet I have at least 100 receipts here and I have not once taken the time to complete one. Why, because how am I going to know if something is really going to get changed by completing it? I am a full time working mother and I know I am not the only one who feels this way.

    Anonymous 2/23/10 10:14PM

  • I was shopping at your Kahului Maui location last night just prior to closing and was interested in an executive office chair. No one could answer my questions in regards to availability. I returned to your store today and asked for help in furniture . The associate that tried to help me was working in your paint department. He called for assistance and finally ended up trying to help me himself. I waited for 22 minutes for him to come back and tell me that you were out of stock and as this was a closeout item , the display was the only one available. I opted to buy the display. When I went to the checkouts I was told by the checkout supervisor that you didn't sell displays and that if I purchased it I would have only 5 days to return it if I wasn't satisified. This was Feb. 10th at 4 pm...This is a small island and I have purchased closeout items (displays) at Sears, Kmart and Macy's and have never been limited to anything other than their 90 day return policy. I will think twice before purchasing any other merchandise from your store.

    Kiana87 2/10/10 11:52PM

  • On 2/1/10 at around 5pm, I made a quick stop at Walmart to make my car key that was broken. This is the WALMART on 75th (DARIEN near Chicago) ILLINOIS.
    The man at the counter was going to assist after explaining the problem to him but wanted to verify some details from another lady. The lady started to yell that the guy should not make the key since it contains some chips. Good idea that she might be passing a message across but I think if customers are treated in that manner, nobody will return to such a place for anything. I got my key done at another reputable store but I was highly disappointed and sad at the way she was shouting. No one needs to be treated like that. People who who not have control over their emotions need not deal with the public.

    Anonymous 2/2/10 2:06PM

  • I visited your East Palmdale Wal-Mart location yesterday evening (2.1.10) around 5pm. While waiting approx 30 mins at check out to pay for my items, I witnessed several verbal and physical employee altercations. One situation occurred in the Pharmacy dept. involving two female employees engrossed in a yelling frenzy, which escalated into a physical boxing and hair pulling match. The other situation involved 5 teenage kids of a female employee who earlier was removed from the property for verbally attacking a fellow female employee. While the fellow employee was working checkout, the kids entered Wal-Mart & brutally attacked her; kicking and beating her to the floor. For children and families to witness such behavior is extremely unsettling, and conveys an unsafe environment for your customers. This is not the first time I have experienced such lude behavior at this location. I have chosen to take my business to Target in East Palmdale. It is 5 minutes away from your Wal-Mart location, and the items are a few dollars more. However, being in a more civilized environment is well worth the added cost.

    I have also sent a copy of my complaint to Consumer Affairs and Better Business Bureau.

    Angry & Frustrated 2/2/10 12:02PM

  • I have been in two different Walmarts in the past couple of months...One in Rock HIll South Carolina and one in Winnsboro S.C..
    I have been asked by two cashiers to inform the person that comes in line behind me that her line is closed so she can take a break...
    In Rock Hill S.C. I told a few customers that the line I was standing in was closed and all I got was grief from a bunch of idiots and after about the 4th derogatry remark I realized I don't work for Walmart and don't have to tell another customer anything...
    It seems they would have a better system and not ask customers to do their job for them.
    IN Winnsboro S.C. I simply explained what happened to me in Rock Hill S.C. and I she would need to take care of it herself...She didn't like my response, but I don't work for Walmart and they shouldn't expect a customer to do their job for them.

    Anonymous 2/1/10 10:51PM

  • I visit your store at least twice weekly. Before Wal Mart opended a SuperCenter in Morgantown, WV, I thought it was exactly what we needed. I had shopped at other SuperCenters and found the prices to be less than National Chain grocery stores.
    However, since our Super Centers have opended in Morgantown, I must say I am disappointed. The lack of customer service, the lack of personal attention to customers, the lack of caring by check-out cashiers is sad. They do not care if you are overcharges, they do not care if the item you want is not available, they do not care if they give you all of the groceries you purchased or not. I could go on and on but overall, I feel that WalMart does not care about its customers. Without customer service, what do you have?

    The prices may be slightly better than other grocerty stores - however, the more I shop WalMart, the more disappointed I become and don't care if I return to the store or not. It becomes very frustrating to your customers to feel they are not important enough to get the advertised price. If Walmart would give you the items free that they overchaged you for, I would love them. I would not mind waiting in the Customer Service area for up to 1/2 hour - if I am overcharged by less than $5, I just forget. I get mad but don't have the time to wait for Customer service to take care of you and make the correction to the products.

    I was in your store yesterday and several items were out of stock. One time when I shopped there, believe it not, I could find a 12-pack of Coca Cola - that is pretty bad.

    If I am lucky enough to be to talk to an associate on the floor, they could care less if the product is on the shelf.

    Over time since Walmart seems to grow and grow, I have seen a decrease in their customer service.

    This may not seem like much to you, but it is to your customers. I hear more and more people say, they hate Walmart.

    Thanks for listening.

    Walmart 1/19/10 1:35PM

  • Wal-Mart in Toronto Ontario now considers ALL of its customers as thieves. Once you've paid for your purchase, you get to be approached at the door on the way out of the store (past the cashier where you were seen paying for the goods) and searched - your items are individually scrutinized and compared against the list on the receipt.

    These rude halfwits suspect everyone.

    As a side note, it seems that all stores in Toronto also are under the impression that their customers ought to pay them to carry their advertisements around town. They make one pay for the shopping bags which are plastered with their logos. Arrogant bastards do not provide alternate paper bags but the plastic bags with advertisements (basically billboards) are for sale...

    Marek 1/14/10 12:19AM

  • I shopped at Walmart Store #2035 in Greenville, OH the other day and spent nearly $100. I was looking at my account activity at my banks website today and noticed that there was a double charge on my purchase. The charge was however credited back to my account, but then was charged back to my acount yet again. I called my bank and they told me to talk to customer service at the store. I took my receipt as well as a printout of my account activity from my online bank account access. All the CS rep. was able to tell me was that they were sorry but that it could take as long as 30 days to correct the problem. The CS rep. also told me that they would need to see my next checking account statement to verify the charges. My statement comes out in mid January. I use a strict budget and have a major bill (almost $700) due within a week and need that money to pay it. I really don't have the time to wait until the middle of next month and it's obvious Walmart doesn't really care.

    Xaklythat 12/24/09 5:27PM

  • I received a Visa Walmart money card as a Christmas gift last year. It expires in Jan, 2010. I did not receive the receipt and therefore do not have the activation number. I have tried unsuccessfully to activate this thing by phone and online. I cannot. Therefore, the group of kind hearted soles who gave me this card as a gift wasted $100. Thank you Walmart, I will not shop in any of your stores again. Thank God there is still a K-Mart near me.

    Unsatisfied 12/24/09 9:30AM

  • Awful customer service! Ordered a gift on line 12/6/09 with the expectation of a 12/15 delivery date...only 97 cents to have this delivered to my home. Item went out on 12/7 and get lost somewhee in the transit process. Guess What 12/23 still don't have item. Walmart Customer Service said item was out of stock and they would be happy to send it when it came in. Not interested...try to explain that to a child.

    madatwalmart 12/22/09 3:06PM

  • I just purchased an item online at walmart.com. The item sold for 83.00 and 36.00 shipping. Within 5 minutes of placing the order, I found another online retailer offering the item for 67.00 and 9.99 shipping. I immediately tried to cancel my walmart order. Afterall it had only been about 10 minutes. The customer service representative said that they would not price match and that they could only enter an intent to cancel which probably wouldn't go through and that the only notification I would recieve as an answer is the item. In other words, if I recieved the item, then it wasn't cancelled. If i did not recieve it then I knew it canceled. This is the worst customer service that I have ever recieved from any retailer!

    lmm2008 12/18/09 10:02AM

  • My family and I visited your store this afternoon and purchased $155 worth of items, after waiting in line for almost 30 minutes. I understand during the shopping season lines will run long and I'm okay with that. When we got home we realized that an item was missing from one of the bags- a universal tv remote containing 2 remotes (value of $16) after checking my receipt to verify that I was charged for it I decided to call the store. Not once but twice I was put on hold for over 20 minutes and then disconnected. My wife decided to go down to the store and speak to someone in person, she called me explaining to me that management decided that we were most likely lieing to them and refused to honor our claim. Your company treats its customers as if their money and time is of zero importance and then after making an error and without a simple review of a security tape decides instead to accuse them of being thieves. I hope you Christmas is full of happiness and good will toward men- because your store's employees lack both.

    Anonymous 12/13/09 4:52PM

  • I need someone to contact me regarding online prices. There's an RCA 46" LCD 1080p HDTV on the blackfriday ad for $688. It clearly states on the ad that the price is also available online. Problem is, i can't find it. Please can someone contact me?

    jxcordova 11/24/09 3:39PM

  • I am disabled and cannot wait in line 3-6 hours for the Walmart or any stores Black Friday Christmas Sales. This sucks and none of the store managers I have talked too will accomodate me claiming they would lose their jobs if they accomodated me with this.

    Crippled Customer 11/23/09 11:35AM

  • I called to check to see how much a prescription was in generic and she told me $6.00 and I told her to fill my prescrition with the generic and she said she would have it done for me. So I drive to pickup my prescription and tech told me it wasn't done yet. I said fine I can wait, so I ask her how much my prescription was and she told $50.00 . I just ask someone before I came that it was $6.00. So she went to find out why it was $50.00 instead of $6.00. So she ask the Pharmactis and she told her they were out of generic. So why didn't they tell me that on the phone or call me back to let me know that they didn't have the generic in stock. I wasted my time and gas driving up there to pick it up. I use to be a pharmacy tech and if I did that I would of been wrote up for that!! I have been sick without my medicine and they weren't sure when they will have it in. And I can go somewhere else to get it!!! Nice service's!!!

    Maggie Dee 11/20/09 2:25PM

  • I purchased an eGift card online. Beware future purchasers of eGift cards from Walmart. DON'T DO IT! It does not always get to the recipient, due to SPAM guard, and you are left X amount of dollars short.

    AND - don't try to get ahold of Walmart customer service "online". They don't give you a number you can call, all the more frustrating! The process for an exchange from a eGift card to get a regular gift card is frustrating! Thank goodness for this website.

    kive 10/28/09 8:05AM

  • I called about your $1,000 sweepstakes offer on my Walmart receipt. I spent about a half hour filling it out - mainly about product info - not my shopping experience. At the end, I was asked to apply for Gold, Silver, or Platium bonus offers. Never asked to put my ID# in. Your customer service rep told me it was span on your site. I am extremely upset about her explaination and the difference between what was on my receipt and your site. I am a frequent Walmart shopper - however this seems very dishonest.

    Anonymous 10/21/09 7:19AM

  • I just returned from a trip to the WalMart in Waldorf, MD. What an awful experience! I made a return of merchandise and had a gift card. I decided to use it to buy some bras. I went to the lingerie department and located the items I wanted. The sign on the hook upon which the bras were located said that they were $10 for a pack of two. I wondered about that, and decided to ask a clerk if the pricing was correct. She said it was not, and that the bras were actually $12. I told her that they were on a rack labeled $10. We both went to check on the rack and sure enough, the price was $10. However, she informed me that someone (other than herself) must have just put them on the rack, even though it was not the correct price. As I left, she was busily removing all of the remaining bras—about 10. At that point, I decided to ask to see a manager, but had moved on and was in the jewelry department. I asked the clerk behind the counter there how I could get to see a manager. Making it VERY clear that it was not her job to help me find a manager, and that it was MUCH more important that she finish pricing items rather than waiting on a customer, she found another clerk working on the floor. That lady did call for a manager, but after I waited for about 10 minutes, no manager bothered to show up. At that point, I left. I paid for the bras, even though I feel that I should have gotten the price listed on the rack, and left. I will NEVER shop at that WalMart again.

    Sue 10/19/09 11:05AM

  • All l got...was shuffled around from one person to another...also one number after another. l got nowhere in resolving my problem...not even close. All l got was more frustration.

    Flgirl55 10/15/09 7:49AM

  • Most Walmart employees I have had contact with, have no knowledge of what they are selling. If you ask them a specific question about a product, they will pick up the box and read you what is on the box. My 6 year old grandson can do that! They're only concern is getting that paycheck and going home, not customer service. What do most chasiers talk about... "only x more hours/minutes until I get off". It's bad enough that most products are not U.S. products, but then they hire employees that have no concern for their customers.

    Anonymous 9/28/09 11:05AM

  • Today 9-22-09 was a day to remember. The Wal-Mart at South Park Colonial hts VA just got a (0) for their service at the food department. The lady at the register was more concerned about her work schedule that taking care of the customer, and when she decided to work she became very nasty to her customers. She told one customer he needed to learn how to talk and not point at what he wanted (customer did not know the name of the item) then she proceeded to complain about her work schedule and pretend not to notice the rest of the customers, fortunately another lady stepped into help. This kind of employee is not needed in a place that is supposed to be customer orientated as the sign states in all your stores, or is that just my imagination.

    Tensor 9/22/09 10:50AM

  • I was utterly disgusted with Walmart this evening. I wanted to return an air mattress and was told I couldn't because it was opened. This is the second one that was defective. It wouldnt hold air. All I wanted was a credit on my Visa credit card. I took one back and didn't have my receipt but we exchanged it. I had my receipt for the first one when I went in to get my credit. Because it had been 15 days, I could not get credit. I was told I had to take it with me. I told them I had no use for it. I am out $43.88 and Walmart is out more because I was planning on buying a more expensive one. I went to Kmart and bought one. This store is in Jasper, Indiana

    marge.johnson@insightbb.com 8/23/09 8:43PM

  • Walmart is supposed to be the biggest superstore in the world and doesn't have 24 hour customer service? You have truly lost a customer in me. By putting in the wrong shipping address I couldn't just change the address I had to cancel the order then instead of being able to re-order with the correct addtress I now have to wait three business days to get my money back. I guess thats the good part, now I can go and find it somewhere else. I would rather pay more money to get better service, thank you.

    Antnee 8/1/09 6:30AM

  • Try phoning in after applying for a job. I'm talking about someone who needs a job ASAP! Customer service told me that Walmart keeps applications on file for 6 months and will call when they are hiring...AND that all companies do the same. That is complete BS!! I asked to speak with the person in charge of hiring. When told the people in charge of hiring were in a meeting I said, fine, when my son comes in to talk to this person, who does he talk to and where does he find them? She said he has to make an appointment to talk to them. I said that's fine, when he comes in to make an appointment, where does he do this. She said, come to the back of the store in the layaway area and she herself would page the person to speak with me. The fact is, I don't like being snappy, but I had to in order to find out how to even speak with someone to find out if there is a remote possibility of my son being hired. My telephone conversation with her was after several attempts by my son to find out from customer service at the Walmart store, who to talk to about a job, since he had submitted his application and resume several days ago. The lady I spoke with was incredibly rude to me. It's a wonder Walmart has any employees and customers for that matter!!!!!

    Gail 7/28/09 10:50AM

  • The Walmart in this area is filthy. The cashiers are rude or just don't give a ....

    The shelves are a mess a usually not stocked. The fresh?? fruit is well, not fresh. This a store where the employees do not care about themselves or the customers. And management, haven't seen anyone would looks like they care.

    Anonymous 7/25/09 12:16PM

  • To Whom It May Concern:

    I am a very regular customer of your store #0297 in Porter, TX ;however, I am extremely dissatisfied with my visit today. My daughter and I stopped on the way home from our VBS , to pick up 8 items--we went through the self check out because the other lines were not very short. We were both tired and I thought that my daughter had the bags, and she thought that I had the bags--long story short, we realized that neither one of us had picked up the two bags containing the 8 items that I purchased (1 bag of peppermints, 2 4packs of mead memo pads, 1 hand can opener, 2 small 5oz glass measuring cups, and 2 packs of bandages)when we arrived home--I immediately came in and called the store and spoke with whomever answered the main line and explained what had happened, she said just to bring my receipt up to the customer service desk. My daughter and I drove back up to the store--waited in an extremely long line at the customer service desk--when I finally was waited on--I explained what had happened, the lady and the young man at the desk were rude, and did not even look to see if the two bags had been handed in to the desk by anyone, the lady did walk away and said that she went to speak with a manager--she told me since I used a self checkout that she could not help me because the store is not responsible for anything left at the self checkouts. I am upset because I know that we did not leave the store with the items, yes it was our fault that neither of us grabbed the two bags;however, it was an honest mistake and the items were paid for and I did have my receipt showing that the items were paid for on my debit card --the customer service people did not even check to see it the bags had been turned in;furthermore, they looked at me like I was stupid in a very disrespectful way. The items I purchased were first aid items and items for our Vacation Bible School --that I had to have, so I had to go and re-purchase everything that I had already purchased. I am an office manager for a retail establishment, and I am appalled with the lack of proper customer service at store 0297 in Porter.

    Anonymous 7/13/09 5:02PM

  • I TRIED TO BUY A DEER RIFLE FOR MY SON FOR CHRISTMAS THEY WERE OUT.... DEC 26TH WENT BACK FILLED OUT PAPER WORK AS CLERK ASK THEN HE ASK FOR MY DRIVERS LICENCE BAM COULDNT SELL ME THE GUN HAD P.O. BOX ON DL NOT PHYSICAL ADDRESS THE OTHER CLERK TOLD HIM HE SHOULD HAVE ASK FOR DL FIRST NOW REJECTED PAPER WORK AT WALMART ON FILE FOR 20 YEARS. IF THE CLERK WOULD OF DONE STEP BY STEP THE WAY HE WAS SUPOSE TO MY SON WOULD OF HAD CHRISTMAS, AND I WOULDNT BE BANNED FOR 20 YEARS FROM BUYING A GUN AT WALMART.

    MOM TRYING TO BE SANTA 1/2/09 8:49PM

  • I order a Christmas gift for my lil sister BACK in NOV. 29, 2008. WAS inform it will arrive between Thursday, 12/04/08, and Tuesday, 12/09/08.
    So far NO PACKAGE!!!!
    I EMAIL customer services over and over for information, but get the same info! ""Once you click Submit and your payment is authorized, it
    normally takes 24-48 hours for the warehouses to pick, pack and prepare
    your order for carriers to pick up and ship according to your selected
    ship method.""
    WHAT A LIE!!!! VERY Disappointed!!!
    Cant get any LIVE HELP from walmart!

    jan 12/24/08 1:48AM

  • Got charged for an item, it showed on my invoice but was not included in my shipment. I have e-mailed Walmart everyday for the past week and requested that I wanted this item. I am not getting a straight answer. They donot seem to understand the part I DIDNOT receive this item and would like them to send it to me. They must use a script to e-mails because I keep getting the same answer.

    Anonymous 12/17/08 10:26AM

  • Description: I've been on the phone for a few hours this weekend and this morning trying to get through to a customer svc rep. I need to speak to someone immediately....asap...please regarding an order that can't be completed as it is out of stock. The debit has already cleared in my account and I've had to go out and buy the product and I need the money back in my account. I'm very disappointed that I cannot seem to contact anyone about this and you have my money for a product you are out of. I need a contact asap.

    Anonymous 12/15/08 9:14AM

  • Wal Mart in Cary, NC

    I have never encountered more incompetent, impolite and just rude people in my life. Nobody I spoke with in that store had a CLUE as to what the answer to a SIMPLE question was. When I asked for the name and number of a district manager I was told they didn't have one......Dear Lord and how sad.

    Anonymous 12/4/08 12:08PM

  • I've called WalMart over and over again about problems with the local WalMart Super Center located in Garner, NC. They've over-charged customers, adding tax to items being returned, no manager is ever around, the restrooms are always a disaster, they won't let you into a restroom with your paid merchandice (stuff you own), corporate doesn't seem to care about any of the problems that exist in this store, they don't have self-check out stations which means you're at the mercy of the extremely slow checkers; it is a very painful experience to shop at this store.

    pfehrman 10/20/08 12:58PM

  • Submit your comment >>
  • On last thrusday i was in my home store store# 949 and today i meet the new store manager by the Anthony Took he very nice and knowledgeable young man very soft spoken and i liked the way he took care of me on my site to store issue he was very helpful and he took care of the problem i was having with my order and got me some answers by appointed me to the right answers and i got what i payed for so i was happy and i would like to say thank you MR.Anthony Took keep up the good work .

    caprise 8/23/10 7:51PM

  • I WAS AT A WALMART IN DALLAS ,TX IT WAS ON WHEATLAND .RD THE STORE # WAS 949 I HAD THE MORE NICE ENJOYING SHOPPING EXPERIENCES IN THAT WALMART THE ASSOCIATES WAS SO NICE AND HELP ME TO WHAT I WANTED ,I JUST MOVE TO DALLAS AND I WILL MAKE THE WALMART ON WHEATLAND.RD MY HOME STORE THEY WAS INSTOCKED AND VERY CLEAN THE YOUNG MANS THAT HELPED ME WITH MY BAGS WAS SO SO SO HELPFUL I ALSO WENT TO THE MONEY CENTER A YOUNG LADY BY THE NAME FELICIA WAS WORKING THAT DAY SHE WAS SO PATIENT AND HELPFUL TO ME SHE EXPLAINED WHAT I NEEDED TO DO IN ORDER TO GET MY MONEY TO FAMILY IN DENVER.I WISH ALL WALMARTS HAD THAT KIND OF CUSTOMER SERVICES.

    MOMA BEAR 8/23/10 7:32PM

  • I have been a loyal customer at Wal-Mart for many years and have not had any problems that have not been resolved. If I needed to return an item, I have always been able to do so with or without a receipt. Here recently, my family and I went on vacation to Disney World. I entrusted our photos to Wal-Mart's photo shop. They came back very dark and hard to see. I called the phone number on the package and explained my problem. They told me to return them and that they would do a rush remake order on them. I did as told and was able to pick up beautiful pictures to remember our trip forever! I love the one stop shopping bonus and will sometimes have my oil changed while I shop. Have I ever had to complain, possibly yes but as stated previously, my issues have always been resolved to my full satisfaction. I was just in my local Wal-Mart today and another customer was complaining about the customer service that she received from one of the checkers. The manager immediately took the checker off of her register, refunded the customer her money back, AND gave her the item that she was trying to purchase. What more could you ask for? I do understand that some of the employees that work for Wal-Mart could use an attitude adjustment, but where would you honestly go and not have a problem with anyone. They are not perfect, but they do aim to please their customers! I also love the way they try to give back to the community through donations and allowing various groups to set up booths outside of their store. Wal-Mart is still number 1 in my book!

    TheDivaV 8/14/10 2:20PM

  • I have shopped at Walmart for years and I have never had a problem. When returning an item for refund, the process has been prompt, courteous, and immediately refunded back to my credit card or in cash. I have found Walmart employees to be helpful and courteous. If you're not happy with your purchase, you can always return it for an immediate complete refund... no hassle!!
    I've compared Walmart prices with other stores and found Walmart prices, on the average, to be as much as 20 percent lower for the same brand. When I'm looking for a particular item, I will always go to Walmart first, then go elsewhere if they don't have what I'm looking for. While their selection is sometimes limited, at least I feel safe and secure I won't be ripped off.

    Kennimak 7/24/10 8:35AM

  • Location: North Brunswick, NJ

    The customer service of this location has improved over the last 2 years. I noticed their employees have changed and I think it's for the better.

    My most recent experience was a call to them about a product on their website. I wanted to know the price of the item in the store. I only had to wait for 2 minutes until the manager on duty answered and got me the answer in no time. In the past the same call would have resulted in me being put on hold and picked up with the same question, "How can I help you?"

    The only bad thing about the place is the masses that shop there. But, that's any place with such low prices.

    techiechick 7/13/10 11:35PM

  • I bought a Sears dishwaher at Kmart 7397 in Grove City Ohio. Roger was so informative, telling me the most expensive washer was more than I needed he pointed out one that saved me bunches.
    The washer worked fine for 11 months, just shy of the end of the warrenty. I had to call the service dept. The Kmart guys helped me with that.
    After two trips, and a water pump they found it was my faulty wire hookup that was the problem. There was no charge at all to me. The bill would have been $185.
    I will always buy from Kmart/Sears for my large items.
    As far as the person on the phone at repair, I am sorry to say that unless we want to take the same job for 50 cents an hour India will be taking all calls. Be patient.

    Jubuky 5/16/10 12:52PM

  • I bought a gift card from the Jackson, Al store on or about the 12th or 13th of feburary 2010 I was not informed that the
    activitation number was located on my reciept
    i gave the card as a gift they tried to use
    the card and it was declined. i went back to my walmart store and they were very helpful
    but could not locate the transaction because
    it was a cash transaction and was purchased
    with other items, my wife was with me when
    the transaction was made, so I know that it
    was purchased at that walmart store. my concern is this, that store clerks need to
    advise customers on these type transactions,
    other major stores activate and download
    cards at point of purchase. the card amount
    is insignificant($25), however the fact that
    I frequented your store on a regular basis
    and that there is no recourse other than i'm sorry, I realize that if I had the reciept
    that it would be a mute point, however if I was properly informed at point of sale, I
    would have known that I had to activate it
    myself.

    po beck 5/13/10 8:56AM

  • I would like to inform you how much I appreciate one of your service personel. His name is Jsmes Cochran #785. he is employed at the Walmart store in Waynesboro, Ms. i am disabled amd he has been so helpful. He is very kind and has helped me to get a motor cart when the one left me stranded n the middle of the store and has graciously taken the cart back in the store for me several times.It is nice to know that there are some good people left in this very cynical world.

    Lorraine English 3/30/10 2:25PM

  • I had such a great experience at my local Walmart yesterday, I just needed to let you know! Store #1223 (zip code 32309) has a cashier that went above and beyond in customer service! I didn't catch her name but I checked out at 06:56:40 on 11/29/09 after a purchase of $32.71. I had to use the bathroom facilities and since the front women's room was being cleaned I left my cart by the cashier and told her I would be right back. When I returned, she had unloaded my groceries and was ready to ring me up. TERRIFIC!!!

    Diana 11/30/09 10:41AM

  • walmart, clermont fl. hwy #27 north store

    I shop walmart weekly. As with all experiences with customer service and store wide some have been much better than others. It is a shame today that both poor employees and good employees have to be lumped together. I have met some great employees and I have also met some very bad employees, it is a shame that stores will keep bad ones, as they usually only cost the store money and take up space. Let the bad ones go and start having some respect for the good employees and maybe we as a society can start getting back to what really matters in this world. We need to get back to the golden rule " treat others as you would like to be treated" This works for shoppers as well as employees, smile, it's catching!!!!

    royal1pain 11/16/09 3:16PM

  • Submit your comment >>
  • hello iam am an employee been there for 2 years went from loving my job to hateing it we are over worked under paid an unapreciated we all do more than one job they refuse to have the amount of employees need to run each department they expect you not only do your job but the work that should be done by by 2 or 3 more workers and the customers are very demanding not realising how over worked and short handed we are. Walmart stresses customer service at our expence and customers again dont know what is really going on at walmart an how over worked we are dont believe me watch the movie " the price we pay for low price" it says it all. i renaign there due to the economey statis for now......looking for a real way out.

    Anonymous 8/6/10 4:27PM

  • You always hear that walmart is a big "family", or a company that is aimed towards family right? Well I am here to tell you that that is the furthest thing from the truth! The only family they are worried about are the little green ones they get to put in their wallets. I worked at walmart for almost 4 years and it got worse and worse day after day. In January my grandmother passed away, I was on vacation at that time. I was very distraught even when I came back the next week, well you know how they showed me sympathy? I got fired, for something that didnt even happen. All I got to say is when you go in there and see the employees that are not smiling or greeting you everytime you walk by them, its not because we hate our job, its because our management team is a crap job. All they are concerned about is themselves and the money you are giving them. Now I know in this time everyone should be glad to have a job, but let me tell you, I now draw unemployment and I wouldnt change a thing about it.

    Terrible 3/3/10 12:21PM



  Contact Information  
Customer Service
800-925-6278
Walmart.com Customer Service - Live Help
1-800-966-6546
Complete Walmart customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Walmart customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Walmart questions from HelpOwl.com.

Receive immediate support for Walmart at HelpOwl.com
  Boycott Company  
View all boycotts of Walmart and join a boycott today!. You can also organize your own Walmart boycott with many tools for promoting and managing the boycott.

Boycott Walmart today at BoycottOwl.com
  Company News  
NEW Honored by Walmart for Innovation
(BUSINESS WIRE) - NEW Customer Service Companies Inc. (NEW), the nation's leading provider of extended service plans, buyer protection services and product ...
Thanks to Walmart Foundation, Oregon Zoo Offers Visitors $4 Admission
Call TriMet Customer Service, 503-238-RIDE (7433), or visit www.trimet.org for fare and route information. General admission is $10.50 (ages 12-64), ...
Walmart Supercenter will open Oct. 13
... adding that those seeking jobs with competitive wages and benefits can apply at any area Wal-Mart store's customer service desk. ...