Walmart Customer Service

User Reviews, Ratings and Comments

Walmart customer service is ranked #228 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 42.46 out of a possible 200 based upon 1122 ratings. This score rates Walmart customer service and customer support as Disappointing.

NEGATIVE Comments

980 Negative Comments out of 1,122 Total Comments is 87.34%.

POSITIVE Comments

142 Positive Comments out of 1,122 Total Comments is 12.66%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Submit your comment >>

Viewing Walmart customer service complaints
1 - 25 out of 980
Next >>

I have been a loyal Walmart customer for over 20 years. I am travelling now, and am currently in Mexico. Where I am currently visiting, the Walmart sells Smucker's products, but not their delicious peanut butter. I asked for 2 cases (24 18oz jars) of Smucker's NATURAL or ORGANIC peanut butter (whichever they could get), for which I had the cash in hand. On three subsequent visits, I was told that they "can't" get that here, because "nobody buys it". I buy it and had cash in hand. The last manager who told me this as named "Rebeca".
Could you please use your big corporate stick to persuade them to order this for me. Is this not the ESSENCE of "Customer Service"?

Anonymous 5/22/13 9:44AM
I receive an email confrmation for an order I did not place. Call walmart immediately and cancelled my account. Four days later they went ahead and sent the charge through to my credit card, now really pissed since I notified them. What piss poor service. No more online orders with them.

Anonymous 5/22/13 5:57AM
Portage,in. Super Walmart Has Got To Be 1 Of The Worst Stores,they Have Been Doing Nothing But Going Downhill.low Products On Shelves,raising Prices,poor Customer Service.

DENYEDJIM 5/22/13 5:48AM
After waiting 7 minutes for a customer service rep to clarify an issue on my credit accoutn I was told that Walmart does not waive late fees regardless of whether it was the first time you had a late payment or issue with a payment not posting. Apparently, I don't use my card often enough to have a late fee waived. I closed the account. Walmart is Big Brother and has ponce again proved it to me. I will NEVER shop at there again.

walmartsucks 5/21/13 6:28AM
I am so mad!!!! MY WALMART ACCOUNT HAS BEEN COMPROMISED!!Received an email confirming my order. Found out it was phishing scam so I deleted it. It was not for a TV. The total came to $40.56. Now I am being charged. CAN NOT find one phone number at the Walmart website, so had to email. Reported it to my bank that this was an unauthorized charge. Will see what happens.

Anonymous 5/20/13 3:20PM
I visited your Lodi, NJ store on Sat., May 18 - terrible service. Wanted to purchase a TV - couldn't find a rep for quite some time and when I did there was no stock and they had no clue when they would be receiving the Vizio item.

On Sun.,May 19 I called your Garfield, NJ store to see if they had the item. The operator tried transferring me to the TV dept. twice - no one picked up. This lady, Doris, then offered to go back and check herself - now that is good customer srvice - you need more people like her.

Walmart Lodi, NJ 5/20/13 11:35AM
I waited 30 minutes even though the estimated hold time said 12 minutes when I called only to be hung up on without any response. Will have to try again tomorrow.

myliltweet 5/19/13 7:33PM
Poor service at return counter today! Lady would not even look at me, wouldn't say thank you or any indication our contact was over!! Eden Prairie location, black woman, I'm a 61 yr old woman but that really sucked FYI !!!! Why does she have a job in that area? Find someone that slightly cares having a job!!!!

Krow 5/17/13 5:37PM
I Purchased A Hkc Tablet Less Than 30 Days Ago,tried To Return It Where It States That You Clearly Have 30 Days To Return The Item . My Wife Went To Walmart Store To Return Only To Find Out You Only Have 15 Days To Return The Item ,when It Clearly States A 30 Day Return Policy .. I Then Contacted Customer Service Dept. When Only To Find Out The Same Thing That I Had 15 Days If I Had Clicked On To Several Different Places Then I Should Have Found This Out .. Walmart Are Not To Be Trusted When It Comes To There Return Policy !! Clearly Click On To Several Other Sites To Found This Out , When Walmart States 30 Days On Their Site .. Please Beware Of Their Unscrupulous Pratice Of Returns !!

Finnsman 5/16/13 10:00AM
I also yesterday got a email from walmart saying a order was placed which I did not order a 62" Visio UN56EH9020 tv which the brand was spelled wrong and the site even had Walmart spelled with 2ll's and it was suppose to be sent to Alex Rodriguez

Anonymous 5/16/13 9:14AM
I recieved the e-mail as well - report it to abuse@walmart.com. Just forward them the e-mail.

bolesanr 5/16/13 7:48AM
There are no customer service agents. I also need to report an order that I did not place. Apparently, it is not secure to use Walmart.com. A warning to all those contemplating using the site -- don't.

Anonymous 5/16/13 7:22AM
received an email about a TV being delivered in calfornia

Blake Butler

USA

complete fraud. never ordered . do not have a Walmart account.

Walmart.com Order Number:
Ship to Home - Standard

Items Qty Arrival Date Price

Toshiba UN48EH8030 62" 1080p 400Hz Class LED (Internet Connected) 3D HDTV 1 Arrives by Tue., May 21

Eligible for Free Standard Shipping to Home. $898.00

Anonymous 5/16/13 7:21AM
The customer service help line has been terrible. I have been waiting for 40 minutes.

Anonymous 5/16/13 7:21AM
I just received a shipping confirmation for ordering a Tv on 5/15/13 that I did not order. It has my email on it and is to be shipped to an Aiden Cooper in Los Altos, AL. DO NOT CHARGE MY CARD AS I HAVE CANCELLED IT. I did not order this item to the tune of $960.86. Trying to contact anyone is impossible. to let you know not to ship this item.

Anonymous 5/16/13 7:18AM
I also received an email confirming a purchase for a tv that i did not make. Was walmart hacked? Is my account information at risk now? And no-one picking up in customer service

Anonymous 5/16/13 7:15AM
Just received notification for a TV order I didn't place. You are not answering your phones either. I am reporting you to my state's attorney general's office as well as to the better business office.

Anonymous 5/16/13 7:11AM
I have been holding on for approxmately 20 minutes.....with the prompt telling me that "estimated" hold time is 10 seconds......I want to report that I DID NOT place an order that you people are delivering....it looks like you really don't give a darn!

Anonymous 5/16/13 7:00AM
With your downsizing of employees, it is impossible to get service by a "warm body" in many departments. I am personally fed up with your "cost controll" efforts that leaves me walking up and down isles looking for someone to help! PUT A SERVICE BELL IN EACH DEPARTMENT so the customer can get service without searching the entire store! I will take my money to Target or elsewhere!

RONBO BGUZ2012 5/15/13 7:04PM
The Morgantown Pa Walmart has become disappointing due to the fact that the shelves on many occasions aren't stocked completely, and or totally empty. Twice my wife and I have taken home extremely moldy cheese. We live about 10 miles away from the store and find that it is a considerable inconvience to drive back to return it. WE just dump it in the trash and try not to buy it on our trips to the store. If the Morgantown Walmart doesn't improve the company will lose my wife and I will shop some where else.

tonto 5/14/13 6:26AM
The New supercenter in Gainesville Fl.
I was triple charged for a $140 purchase. Called when I found the problem the next day and spoke to what seems to be the only intelligent part of the management crew an Assist Manager named Brian. He found the mistake but came up one short of removing the extra charges. I never expected a mistake like this so I use the card for my utility payments and they�re scheduled every month so I wouldn't forget.
I can't understand why more of the management staff can't be more like Brian instead of Mark. Mark wasn't about to confess but he sounded like the guy that told me if I didn't like what he considered acceptable service to go ahead and call corporate and corporate still didn't possess the want nor desire to go as far as Brian and remove the one charge that's going to start costing me money, AS OF TONIGHT.
When the bills start coming in and nothing to cover it, it's not only going to start costing me NSF charges but a PERFECT payment record will be shot!
Who actually thinks that because they�ve chosen to ignore the mess Wal-Mart will fix the problems they�re creating. I can see if I didn�t call and asked them to fix THEIR ERROR I should take the blame but at least six calls between the new super center #538 up by the Highway Patrol station, and their 800 customer service people I believe I�ve done what I can.

ManneeSTM 5/13/13 8:50PM
Made a purchase on Walmart.com about two years ago. No problems, until now. Someone hacked into my Walmart.com account and made a purchase using my card on file. They had changed the email address and ordered up some Skype cards to be delivered via email. Luckily I go an email notice that something had been changed. I quickly called Customer Support, who assured me that the order had not been shipped and it would be cancelled. Here is it Monday (3 days later) and I get an email stating that the order just shipped. Can you believe it - they emailed $50 worth of Skype ecards to the ID theft people three days AFTER I called and told walmart.com about the theft. I called Walmart.com back and stayed on hold for almost an hour, only to be told that they do not guarantee any shipment will be held, no matter what I was told. Basically, they DON'T CARE!!!! Horrible. I had to go in and delete my card from my profile and I recommend that EVERYONE do the same immediately!!!!

Anonymous 5/13/13 7:38PM
I went to Walmart on 5/10/13 to buy 3 Mothers Gift cards plus other items.The male cashier had a hard time in getting the cars to scan, he ask a lady maybe a supervision to help she tried a number it did not work and she said that she could not help for me pick another card and walk off. This was a very disappointed answer.I thought that one of the reason for a super Walmart was for the customers.

MAY102013 5/12/13 11:13AM
Customer Service POOR!! Placed on hold to long . Was transfer from person to person!! Done with WalMart!!

so over WalMart 5/10/13 10:23AM
walmart in Rio Rancho, NM is worst I have ever been in. No customer service. I am handicapped. Never any electric carts, never enough handicapped parking, NO people to do careouts, will NOT sack items so not so heavy the sacks break, never sack light enough I can pick them up. Receits never print so can read them, many times items on receit are more than what says on the asle. Many times items on receit can't be figured out what it is. To many listed as just a number, or bugget saver or no info that came make since. Always some one fighting with a cashier and I do same.

Elsa 5/9/13 4:01PM

Submit your comment >>

Viewing positive Walmart customer service ratings
1 - 25 out of 142
Next >>

My name is Ayn-Martha Joyce and believe it or not, I have nothing to complain about. I am in charge of the wednesday night cover dish supper at my church, St. Paul's Episcopal, in Jesup, Ga. I try to keep up with who ever in my group, is having a birthday. Well, I have ordered a cake from the bakery at the WalMart at 1100 N. 1st. St. Jesup, Ga. for a couple of years now and the people there know my name. The cakes always look good and taste great. The last cake though, almost made me cry. I ordered it over the phone, asking if they could put a hat on it, for a very elegant, put together woman. When I went to pick up the cake two days later, the store had no power and they were not letting anyone in. I stood there, kind of upset because I really wanted this cake. Two of the store employees saw me and knew who I was. They asked if I was just getting my cake and I said yes. They let me in, took me to the bakery counter, just inside the door. I took one look at the cake and knew it was PERFECT. It was exactly what I wanted. You see, I couldn't come in and look at the idea book, I asked them if they could do a hat with some flowers. When the birthday girl saw the cake, she almost cried, she loved it. A few days later when I was back at WalMart, I bought some flowers and gave them to the bakery department, letting them know how much I appreciated what they had done and everything that they do. She looked at me like she didn't know what to do. I know you probably hear all about the bad things but I had to share something good and something special. I hope you can pass this on to management at that store, they need to know that they have employees who do a fabulous job and really care about the customer.

Thank you so much.
Sincerely,
Ayn-Martha Joyce, Jesup, Ga.

Ayn-Martha 5/16/13 8:48PM
SURPRISE!!!! I found a person at the Kalamazoo, Mi. store who not only knew what he was talking about but was also very nice. Thank you Jose...He needs to be given positive recognition where as some of the others??? NO!!!!!!

Karon 5/6/13 4:30PM
Had a horrible experience with the woman on the internet and swore to never go to Walmart again. But I had to return something so I was forced to go one last time. To my disbelief The customer service at the store was fantastic. Dan, Virgina and Beverly went out of their way to make sure the mistake made by the person on line now known as was righted even though it had happened 6 months ago. High marks for the people at the Wood Village Walmart.

giantdon49 5/6/13 12:16AM
I would like compliment the Pearland Walmart Pharmacy. I find pharmacists in general to be people oriented with their customer service and so very true of the pharmacist at this particular location. I am very impressed with the team of pharmacy cashiers who assist customers in various ways.

Anonymous 4/29/13 11:50AM
I was just shopping at the WalMart in Stuart, FL and I was trying to put 40 lb. bags of water softner salt in my basket in the garden center. I am a 67 year old woman and these are very heavy. I want you to know that a young Man named Andre ran over ,assisted me with putting these bags of salt in my basket, checked me out and walked me out to my car to load them in for me. He is truly an asset to your store and I wanted to praise him for his kindness and professionalism.

Anonymous 4/18/13 11:51AM
So let me just say, as a customer service associate for 5 and a half years, I take pride in listening to customers and helping them to the best of my ability. Let me say one thing, some of us that work there, really do care and want to help you. So when you come visit me at the service desk, I know your upset, but don't call us names, don't tell us we don't know how to do our job, don't take it out on us. Think before you speak because we are human too! I say this because for the first time in my experience, a woman was ruder than you could imagine all because she was inconvenienced at a different walmart. HELLO, if you have a problem with a store and any store for that matter, take it up with that store, that manager, etc. Not a completely different store and expect us to reprimand someone we don't even know. UNBELIEVABLE! Karmmmaa is a witch :)

Wally_girl 4/14/13 8:18PM
I Would To Submit A Positive Comment On An Employee At The Jackson,tennessee Walmart On South Highland Store # 0393.
The Employee's Name Is Wendy. She Had To Help Me Shop Due To My Health Conditions. She Went Above And Beyond The Call Of Duty Helping Retrieve My Grocery Needs And Then Unloading The Products Into My Car By Herself,although She Had Requested Help No One Offered To Help Her. I Think She Deserves A Raise And High Comendation For Her Work. I'd Also Like To Add The The Greeter At The Store Between 13:30 And 15:00 Was Not Friendly At All, Iasked Her If There Was Any Handicaped Scooter Carts Where As I Did Not See Any And She Rudely Just Pointed At Their Location And Did Not Even Offer To Help Me. I Have Very Bad Rhumitoid, And Osteo Arthritis Also Fybromyagalia It Is A Chore For Me To Walk Even Short Distances.
I Come Every Month And Shop A Walmart And I Almost Always Have A Great Person To Help Me Shop. I Give The Shopper I Had A 10+++ But The Greeter A ---1
Thank You
Diane Eldridge

Anonymous 4/14/13 6:38PM
I visited the Wal-Mart on Frontage Rd in Overland Park KS on Saturday, April 6. This is to say that i received the BEST customer service from the entire automotive department.
They changed my tire and gave me more information on the rest of my tires. From the Manager to the rest of the staff i could sense how concerned they were with every customer. Great Job!

Dorie 4/9/13 7:39AM
My experience with Walmart could not be improved upon. My car battery malfunctioned after 5 years of service and I was sold a new car battery for only 15 dollars. Bear in mind a new battery for my car retails at 115.00 dollars at Walmart.

Keep up the good work.

beach bum 4/5/13 2:28PM
The 1-800-966-6546 number worked perfectly. Option 9 to report a fraudulent credit card charge was answered almost immediately, and the Customer Service representative was both professional and friendly. She took all of the information needed to locate the fraudulent order, and while not able to cancel the order, promised to escalate the item to the billing department for investigation. I am satisfied, so far!

WMShopper 4/1/13 9:15AM
I want to share with you the incredible service we have been receiving with the assistance of Babette of the Duncansville,PA Walmart Store. On several occasions she has shown tremendous knowledge of the photo development computers and programs while exercising extreme patience. She has made our shopping experience at Walmart a joy. Here's a shout-out to Babette. Thank you.
Cheryl Ebersole, Claysburg, PA

Cheryl Ebersole 3/31/13 2:35PM
Spoke with customer service rep within 5 minutes concerning an order charged to my bank count but not placed by me. Walmart was very responsive and immediately closed my Walmart account. Considering today was Easter Sunday I was pleasantly surprised I spoke with a human who immediately acted to correct the problem.

Swampfox327 3/31/13 8:22AM
I would like to thank Dennis at Sporting Goods for being very helpful when we visited the Roanoke Rapids Walmart. He was very courteous and helpful and were told he was a new employee. My wife and I needed help with Fishing License and also find general merchandise I their store.

Anonymous 3/24/13 5:43AM
Great Service, the person who answer my call was very nice and answer all my questions.

Ruth 3/13/13 10:58AM
i shop at walmart timmins often i usually can find things on my own but on two occassions i have been there and one employee frank in the sporting section has stood out to me for one simple reason he came up to me and ask if he could help me with anything he is an employee that stands out there at your walmart store and it has happen twice and both times by this gentleman he deserves a thank you for being an excellent employee i work in customer service and this man does his job excellent just by say is there anything i can help you with on the floor you hear that at the cash all the time did you find everything i always say yes but twice i found and excellent employee that stands out and deserves notice thank you frank

frsx 3/3/13 5:52PM
Wow! My problem was fixed with in 10 minutes. Thank You!

Anonymous 2/23/13 12:09PM
I Would Like For The Walmart On Shaver In Pasadena , Texas To Know That They Have An Awsome Employee Brian Garcia. He Was Very Polite And Patient In Assisting Me With Two Bikes I Bought On Like That I Thought Came Assemble. He Was More Than Helpful And Polite To Assemble Them For Me And Help Me Walk Them Out And Help Me Put Them In My Car...than You Walmart And Thank You Brian..keep Up The Great And Outstanding Customer Service!

JUANITA VALDEZ 2/16/13 5:00PM
Seems forever that I have noticed the neglected dying fish/frogs/snails in the pet department of Walmart stores. I complained to the staff about the amount of dead and dying fish that are a constant presence in Walmart stores.
They have no weed gravel ect, look so sickly and Im questioning the point of such neglect as they cant be making much profit from such purchases.

Then I noticed jar upon jar of pretty Beta fish that had been there weeks....another load was placed with them, there must have been 30 on the shelves. I asked how many they sold, the staff members said that they dont sell any, but the store keeps ordering them none stop...they just die and then more arrive and they die??.
They are packaged on top of each other..so the bottom ones arrive dead anyway as they dont get surface air. A pointless waste.
They may "only" be little fish, but I really dont think Walmart should be selling anything live...leave the fish to the experts at Petsmart

jayce 1/31/13 8:57AM
I Was In The Yuma, Az Foothills Location Last Weekend, And The Boys Clothing Department Shined! Everthing Was In It's Place, Sweats Folded, Shirts And Pants Folded Neatly. I Was Pleased And Shared My Satisfation With The Staff. Hope It Catches On!

T 1/28/13 1:25PM
Ordered atext book for school. Paid for Rush shipping. Came 3 days later then quoted, same as regular shipping date would've been. Got pissed. Couldn't find phone # to call. Found this site. Called and with in 5 minutes the issue was resolved and my TOTAL shipping was reimbursed. Overall I'm satisfied with Walmart today.

lacetz26 1/28/13 10:32AM
On 01-19-2013, I went to Walmart (East York) PA to trade in my old trac phone for a new one. I needed minutes transferred from one phone to the other. JoAnn from Electronics called the trac phone number and talked to 3 different people and neither wanted to cooperate with her. She gave them the birthdate and the zip code to transfer the minutes and they gave her a really bad time. Finally she had her boss, Alex talk to someone and still got alot of nonsense. Lo And Behold after waiting for approx. one hour, Alex talked to someone that was cooperative. I can tell you now that these 2 girls have tremendous control to handle these idiots from Trac phone. Alex and JoAnn were so calm and have wonderful personalities. They deserve a Big Fat Bonus for what they went through. thank you so much, Mrs. Atkins

Bobbie 1/19/13 2:10PM
My name is Linda Rohrscheib and I am handicapped. I do a majority of shopping at your Walmart store at 1800 N. Main St. in Salinas, CA. I rely on a riding cart to get around the store. I went in today and was told by a greeter that all carts had been stolen, with the exception of one, which was broken. I had to leave the store and go elsewhere to do my shopping. This was very disappointing to me. I hope this can be remedied soon, so I can get back to the store I like.
Thank you, Linda Rohrscheib.

LRohrscheb 1/18/13 3:37PM
Hi, I have always enjoyed shopping @ your Walmart store 2135,until recently,a few weeks ago, I was shopping @ your store, and one of your store assistant manager was outside the store with an associate,a young white, wavy hair girl,they looked not too professional outside of the store, they both walked in from what appeared to be a break together,did not look professional, a bit too friendly. For a man in his position, anyway, I asked him if he knew where an item was,and he completely ignored me because he was too busy talking to this young associate,she had on a white coating that said Walmart Photo on it,his name was Rich,it said on his name tag,I was very dissatisfied with the way I was treated by him. And I have always enjoyed shopping there, until now,wasn't good customer service by Rich, Thank goodness I ran into Kevin, the other more professional assistant manager he was very helpful, he should become store manager one day,thanks for your professional help Kevin great job.

Anonymous 1/8/13 7:15AM
Re: Give Sheryl a raise!

Yesterday on 1/4/13 my Husband and I visited your store #4332 at 8990 Turkey Lake Road, Orlando, FL 32819. When we walked into the store we were delighted to see an electric cart for my husband to ride as he has problems walking. Your store was clean, bright and inviting.

It was still raining lightly when we left Wal-Mart about 4:10 pm. Your employee Sheryl came walking out of the store and graciously asked if my husband was finished with the electric cart? She courteously suggested she walk out with us and bring the cart back to the store for another customer. Sheryl was polite and to our surprise she packed our purchases into the car trunk for us.

Our only regret is that we don't have more people like Sheryl at our Wal-Mart in the Sanford store #0857.

Anonymous 1/5/13 8:24AM
just used this number and reached a person in under ten minutes. and they addressed all my needs for a shipment that never showed up. i don't know why i couldn't find the customer service number on the website, which was kind of annoying, but otherwise happy with the resolution!

Anonymous 1/2/13 10:03AM

Submit your comment >>

Viewing Walmart employee reviews
1 - 25 out of 39
Next >>

i found out about this web site though a young lady that works at walmart.....tifton ga.store 1072 sucks!!managers are rude 34 registers only 5 open on a friday!!i find it funny how you have highly paid managers that pass the buck to anyone else that might be eyesight.thank god for publix!!!
crazyblond 3/29/13 8:11PM
I have been a loyal associate for about 13 years, and have ran many many depts. When I started with Walmart in 2000 I felt like I was part of a family, as time has gone on I have seen the Company focus more on the dollor and less and less on the individual. I have been cursed at, stabbed, shot at and degrated for this company. I have worked for the first 10 yrs of my career without a problem, only to become an Assistant and see the bad side. I was trained to treat people like cattle, and make the most profit for the least loss, if there is 80% turnover then that comes with it. I was told to be firm fair and consistant but when I was coached and threatned everyday and nobody eles was, there was no fair or consistant just firm.
aaron 2/15/13 2:52PM
I worked as a cashier and as a "Help Me" customer service employee for 3 years. In the 3 years that I worked,I was never late,never called in sick,and was an excellent cashier,that customers liked. During the time I worked there,saw 4 department heads(all over the age of 50) that had been with the company over 10 years,all get fired for random reasons. I also am a senior,and got fired for not pushing carts in the ice,or carrying a case of water from the back to a customer. I have a dr's excuse,as I have a medical disability,excusing me from heavy lifting,or walking on ice. I told them no,I have a dr's excuse and a few days later,fired. I think I was set up by management and think it is because I'm an older worker. I was going to fight this,but don't want to deal anymore with this corrupt corporation. The management team is awful. The manager sits in his office all day,and the assistants are power hungry and treat selected few great,but if you are not on their list,watch out. Sam Walton would be disgusted how his store is being run and the horrible treatment of his employee's.
susanjean 1/14/13 12:00PM
It is my opinion and for myself I would never work for wal-mart. First of I believe that they do not treat their employees good. I understand that Wal-Mart only want to hire part time employees to advoid the employees getting benefits such as medical insurance, vacation pay and other benefits. Then the way I understand they treat and work them like they are slaves.
So for myself I will not shop at wal-mart anymore.
On top of that I wanted to take some items back to wal-mart, I had a reciept for the heater which I bought two days prior but I lost the reciept for the other items which I had bought. Anyway dealing with customer service was hell and made they made me fell like I was trash. So I ended up walking out of wal-mart with the items that I walked in with. After all the money I have spent at wal-mart then get treated at the customer service desk the way I did ...
Wanda 11/27/12 7:03PM
I have worked for walmart in Utah for 4 months now and for the first month the company seemed about the same as any other massive corporation. These last 3 months my eyes have been opening further and further to how this company is really ran and by whom.

First off the beginning pay is for lack of a better expression F wording terrible. Any McDonalds in America will start you off higher.

Secondly I have never seen a company with so many different managers. Were talking Managers just to Manage the Managers who Manage the Managers... From store Manager to Department Manager my location has 63 Hourly and Salary Managers. 63 is more then 1/2 our full time employee poll which is currently around 100. 100 counting the managers. I have never seen a worse case of micro managing and I highly highly doubt there is one anywhere in this world of ours that is worse then WalMart.

Thirdly and the worse part of the walmart corporate monster is the way uppers treat there lesser counterparts. It is just plain wrong for a company to not only allow BUT encourage higher ranking employees to talk down and belittle lessers. Just last week one of my managers managers manager was telling me how his boss "jumped down his throat" so he "jumped down" the ZMS, who then "Jumped down" the department manager who that same day "Jumped down" mine, well more like screamed at me for pointing out some of our departments shortcomings so that we could fix it to better serve our customers.

If there is anything you take from this post it is this: DO NOT WORK AT WALMART, UNLESS YOU KNOW YOU CAN MAKE IT TO UPPER MANAGEMENT WHERE THE PAY WILL FINALLY BE DECENT AND ALREADY KNOW THAT YOUR BETTER THEN EVERYONE ELSE WHO GETS PAID LESS THEN YOU.

however for us normal humans who knows that a happy work environment and happy workers make for a happier life and less stressful day AND you still want to work for walmart THEN I WILL OFFICIALLY WISH YOU LUCK WITH NOT QUITTING OR BECOMING A SYNICAL POS.

OR, theres the way I approach it which works just fine for me and even makes the managers watch how they treat others, but this is only my store and you will not find this same level of respect at any other store, which is still lower then even a normal stranger gives another stranger. (it's because I won a suit against one of the second in commands and needless to say she is very jobless and poor now) I value and appreciate all of my co-workers unless your a manager in which case you can go f yourself and that special attitude you get assigned when your promoted.

I have been coached (disciplined) a few timers for telling managers to find someone else to do there bidding and once for actually telling HIM his attitude towards us lessers was just a little less pathetic then his actual job and the amount of work he did.

Special Thanks and Hello to all you walmart employees out there AND ESPECIALLY the 9 of you cool MANAGERS in all of walmart land.

-MN
Fwally 11/3/12 2:25AM
Walmart has stated customer complaints are localized. B.S. Have yet to talk to an employee that doesn't dislike them as much as I do. The same with customers. They treat their employees like sheep and pay them dog wages. They have put our friends and neighbors out of business and forced a person to shop at Walmart because in many cases they are the only ones in town. Then they carry only mdse they want to carry and a person has no recourse. I wish them nothing but ill will.
Reid 10/1/12 1:58PM
I work for walmart in florence, sc on irby street store number 2703 and its crazy... they have little mice that run around every now and then, they treat the new cashiers completely different than the ones who have been there longer. they make us work harder than the old ones do and the old ones can just stand around and do some of what they want to do. seems as though no matter how hard you work and how good you are they try to find the smallest things to fault you for the CSM'S are sorry, they come when they want to come and make it seem like they have so much to do. the stocker keep putting things in the wrong places which leave us the cashiers to deal with unpleasant customers in i dont blame them at all. they make it seem like you will all get along but you find out its a lie when you start. no one is who they really seem to be. everyone is fake instead of being honest and talking to you they say things behind your back its like a huge industry HIGH SCHOOl and its really sad because i know im a good cashier and i enjoy the job but the management should just be fired completely and rebuilt ground up and this is speaking of my walmart. i can say so much more but i have other things to do.
firethemall 9/1/12 6:28PM
Walmart #0348 is a very unpleasant place to work. The management is ridiculous! Especially the thing about having a time limit on the freight you have to put out! And if you don't meet the time frame they have you in the office giving you a verbal warning! It's not possible for one person to put out 2 or 3 carts of freight in an 1hr and 30 minutes. People are not robots and you can't make them work any faster than they can. They won't hire anymore help, they just try to work the crap out of the people they have. And have nerve not to pay any overtime??!!! No one wants to work for free!!! I don't know about any of the other stores, but #0348 needs a serious evaluation in their management, and a "REAL REALITY CHECK"!!!
Anonymous 7/18/12 8:26AM
1628 Management team treats their employees horribly. They are a group of merciful taskmasters. They have no concept of Sam Walton's 3 Basic Beliefs. "Respect for the Individual" does not exist in 1628. The Management Team can lower you pride and dignity at the drop of a hat and never give it a second thought. Even on the sales floor in front of customers is not exempt from the humiliation. The retaliation is fierce. "Customer Service" is only allowed if all other tasks are complete. The best and most favorite part of my job was exceeding my customers expectations daily. Acknowledged by my Market Manager on more than one occasion. My store manager once told me I had too much passion for my job. I just wanted create the best shopping experience possible. 1628 struggles "Striving for Excellence" This struggle will continue until 1628 Management Team would lead by example. If they would become true role models (job requirement) customers and employees would truly benefit.
Debbster1 7/8/12 7:05PM
Bought a bike recently at the WalMart I work at, I knew I would have to do adjustments or bring it to a bike shop. Got it home and sure enough it needed alot of tuning to the point I had to drop it off at a bike shop. Asked customer service if walmart would credit me back the $50 repair cost. They said if I brought it to them that they would fix it for free. Im not going to have them fix it when they cant even build it right. You might be wondering why I bought then if I work there, well the reviews are good but they all say to get it tuned first. I work there and make them a ton of cash and they cant even credit me back $50 for repairs. I apologize to any one who has had bad service at walmart, I always try to help the customers I run in to.
Anonymous 6/3/12 11:03PM
Hello, I worked at the walmart in Exton, Pa. for nearly 10-years. I always had great reviews and got many notices of excellent customer service and everything was going fine, Then we got a new store manager who was severely verbally abusive to many employees, myself, and even a mentally handicapped female employee who he would bash until she was hystericaly crying and couldn't even continue working.
Other employees told me they were afraid they would be fired if they report it, and said that i would also be fired if i report it. I told them, this is America, not some degenerate country. We have rights and laws to protect us from that and we cannot be fired for reporting wrongdoing in the workplace. They said everybody knows that walmart controls the legal system, politicians and everything with its lawyers and money. They break the law all the time and pride themselves on being able to get away with it, They will fire you if you report any wrongdoing. I thought these beliefs to be very sad, shameful,pitiful, and unAmerican. In an attempt to secure a decent, reasonable workplace for my fellow employees and I, I started reporting the abusive manager and sure enough, he began making negative comments to me about reporting him and fired me.
At that point i went to the NLRB and they filed a charge on walmart. Walmart obviously knew they were in trouble facing that charge, so they reinstated my job in exchange for dropping the charge, but then when i returned to work i was consistently subjected to much retaliation and fired twice more in a relatively short period of time do to lies being told by the same district manager who was in charge and ignored all my reports about the abusive store manager. The first subsequent firing i was able to prove was completely false and have overturned, and i then i filed another complaint with the NLRB concerning the illegal retaliation i was being subjected to since returning to work. After filing that complaint i was fired again the very next day upon showing up for work. and i am still trying to get some help with this one. I am not a kid trying to get a few extra bucks at walmart. This was my career. I was a very dedicated, loyal, hardworking employee who many people used to ask why i work so hard and care so much about my job. I am 46 years old, i have lost 10-years of my life i had invested in that company which i can never get back, and now i will surely never be able to retire in my lifetime, all due to being the one to do the right thing, put my trust and faith in our once great American system, and stand up for the right of my fellow employees and i to have a decent and reasonable workplace and report the widespread severe verbal abuse that was going on in our store. When i went back to the NLRB to report the obviously retaliatory firing, they seemed like they were going to help me, but then told me that the walmart laywer had contacted them and they no longer want to pursue the case. when i attempted to file a complaint about the obviously retaliatory illegal firing the NLRB very suspiciously dismissed it based on a bunch of false information and even slanderous, defamotory lies told to them by walmart which the NLRB had no problem recklessly printing in a government file.
As long as this type of thing is allowed to go on in America we are in a state of deterioration of everything that this country is supposed to stand for. Thank You, God bless You, and God bless America. Sincerely, Robert Snodgrass, 715 Taylor rd., Downingtown, pa. 19335
snod307@hotmail.com
RobertSnodgrass 5/8/12 11:19AM
I know several workers who work for walmarts in NC. They treat their employees like crap. They give them so much to get done they can not get done. Then they get fusssed at for not getting it all done. I have made the decision that I can no longer shop at a store that treats its employees like this. I seen manaers sit around doing nothing and lines of people waiting at the register. Its time for people to step up and out of Walmart because they don't care about their customers or their employees.
Anonymous 4/3/12 4:28PM
Wow, and I thought I was the only one who felt Walmart treats their employees bad. If you stick up for yourself, they make it so bad for you that you just want to quit. They hire bottom feeders because they are bottom feeders. They have very little morals and lack skills to put them in professional settings. Again, Walmart, you make people sick.
Delores 3/21/12 3:37PM
Walmart, will never give total correct customer service for on reason, poor pay. Sales Associates are paid $7.80 to start and given very few hours. The average new worker takes home less than $200.00 per week. Walmart gives its workers bonus checks but it still does not ad up to more than $250.00 2 times a year for the part-time employees. The managers of the stores are mean 2436, they work people like slaves, and gossip about the employees. The managers, supervisors stand around and give orders. this very sub-standard treatment is the main reason there will never be good service in Walmart. The employees start to hate there job's but stay because there is little work in our area. And because they are not happy but afraid of the supervisor's, and when they do complain they are made out to look like fools, no brains and told that maybe they need to work someplace else. Walmart is a hard place to work for.
walmart slave 3/5/12 1:00PM
As a former employee of walmart in arkansas I can honestly say the managers didnt care about their employees. I went to my store manager plenty of times since we had the "open door policy" and everytime all she could say was it wasnt her problem!!!! In reality it was her fault I got sick and Im only getting sickier!!!!!!
Anonymous 3/3/12 7:48PM
As a former employee of Wal-Mart, I can assure you that most of the management over WM stores are HORRIBLE. It is hard for us employees to pass on great customer service when we are being unappreciated, treated like crap, and they spend a lot of their time trying to get rid of us. Sam Walton would be shocked at what Wal-Mart has turned into since his death.
Anonymous 1/29/12 8:25PM
A lot of the problem with customer service at Wal-Mart is the fault of the management and the home office. If management is treating their employees terribly, then the employees are going to pass it on to the customers.
Bjoh 1/29/12 8:20PM
NEVER EVER WORK FOR WALMART THEY TREAT U LIKE SLAVES AND ANIMALS AND THEY ARE RACIST THE ONLY PEOPLE THEY TREAT WITH RESPECT ARE THE WHITES THE REST ARE TRASH TO THEM GUESS WHAT WALMART I LEFT AND NEVER CAME BACK PLUS U LOST A COSTUMER AS LONG AS U HAVE UR WHITE COSTUMERS U WILL BE FINE
Anonymous 1/27/12 6:13PM
you are all mistaken walmart is not holding your money hostage the second your order is cancelled they money if released YOUR BANK is the one that is hold your money from you at that point. All these complaints from people that have never worked a day in customer service. People make mistakes LIVE WITH IT. i don't work for walmart but i do work in a customer service job it is unforgiving and people like the ones i am seeing here are RUDE VINDICTIVE AND MEAN usually to someone that is just trying to help you while your are screaming at them for something they had nothing to do with. It is a large corporation with rule set by big wigs let the little people behind the counter have some slack while they try to help through all the red tape they have to go through to HELP YOU AND KEEP THEIR JOB.
Anonymous 1/27/12 6:37AM
WalMart's MasterCard Money Card does not credit Direct Deposits on the pay date on the electronic funds transfer. My pension direct deposit was electronically transmitted to WalMart on 12/25/2011, bThut as of 01/02/2012 has still not been credited to my MoneyCard. Customer Service can only say that their systems do not run on weekends, and that their systems are still updating. This has left me without money to buy food or pay bills. It will result in other companies charging me late fees, because the money I was to receive on 1/1/2012 is not available.
RAB 1/2/12 1:56PM
I worked for wal-mart in the early 1980sI have shoped at wal-mart in Mobile al from the time they open here most of the time it has Been positive but over the past couple years ive tried to shop at the wal-mart close to where i live at I65 service rd s this is the worst run wal-mart store i have been in all the years of working at or going to Wal-mart this store needs a top to bottom reveiw and major change need to be made! it is a store i will try to avoid untill something is done Chris Bastian 251-458-5050 or chrisbastian@rocketmail.com

Anonymous 12/22/11 6:17AM
hey you 8/20, you are really that gullable? walmart is so great. right. and the open door you speak of. i used it and got fired. a was written up unfairly attempted to use the open door, got my job threatened by the open door and told not to call. reported this to the ethics dept, ethics dept. told me the open door personel had broken the policy and violated the non-retaliation statment and needed to be reported, when i tried to report it they wouldnt take my call. and they fired me and banned me from the store on my next work day as soon as i walkwed in w/o even giving me a reason, i called ethics back to tell them i got fired for doing exactly as they told me and they said they cant do that its totally against everything in the statment of ethics and open door policy. but they did it anyway and threatened to call the cops if i try to call the open door to dispute my termination.i worked there almost ten years and thats just the begining of all the crap they did to me. they violate labor laws as common practice, but nobody stops them cause theyre walmart.
about open door and ethics 11/10/11 12:17AM
I work at my towns local Wal-Mart for 9 months now, in the Tire Lube Express. My manager is great, the nicest manager in the store which is really saying something, considering most managers are absolutely rude and hateful. The department supervisor has personal issues he comes to work with, taking them out on his employees. He also refuses to give me the hours I need. I asked him once, and my schedule was changed to my liking for one week, and one week only. The next week my hours dropped again. I confronted him about this one day while on the clock, and he gave me a big grin and asked if I wanted to stay late. I rolled my eyes and went back to work. I have repedeadly asked upper management to give me more hours, and they tell me to speak to my supervisor. They keep making me run around in circles and I am fed up. Today we had an incident in which cashiers who were writing customers up for the wrong brand of oil. One customer had an engine which required 5w-20. The cashiers wrote her up for 10w-30 which could have destroyed her engine. After waiting 2 hours, and asking the cashier 4 times who the customer was when they would contact her, the finially pointed to the waiting room. The customer was understandably upset and accused me of trying to take advantage of her and trying to blow up her engine. I got so pissed at the incompitence of not only her but management, I lost it. I went back to speak to a mananger and after explaining to the store and assistant manager what had happened, and telling them we need better training in my department - They told me to quit letting customers get to me and sent me on my way. It is now obvious to me walmart store management doesn't care if they lose a customer. I am in the process of speaking to my neighbor to see if he can get me a job at the jiffy lube franchise he owns.

This is my second job working at my local walmart, and once again I am leaving due to undue stress and incompitence that runs rapant in all wal-mart stores.
Anonymous 10/7/11 10:22AM
I work at WALMART, and i went on sickleave for seizures and came back with my doctor saying i could'nt be on ladders, so WALMART told me i would have to take a lower level job and a paycut if i wanted to have any job at all. I also have been repeatedly punished by one particular manager for two trivial matters, and told if i happens again i get fired.
Anonymous 8/26/11 5:26PM
I work at #3751 (San Tan/Arizona.)

I want to comment on one of the employees here. Her name is Brenda and she is an Assistant Manager.

Until recently, I worked in the Garden Center, and have gone through several assistants. The Garden Center at 3751. It has no heat in the winter (it can get cold) and no air conditioning in the summer. I have seen the temperatures in the summer approach 120 degrees.

Problem is, when we call for managers, nobody wants to come out, and we could wait a long time before a manager would come out. It was a constant problem until we got Brenda.

Not only would Brenda come out just as soon as she would called, she would go out of her way to help any way she could. When it would get really hot, she would come out just to check on us. We were all amazed, having never been treated so well. We'd all felt like Wal Mart step-children until she came along.

Assistant Manager Brenda has gone to overnights now, and I have no doubt she will go out of her way there, also. Keep an eye on her - she is special!
Anonymous 8/20/11 11:12AM