Customer Service Scoreboard
There is a problem with both your contact(800 and 202) at least when calling from outside theUS. Once the menu is read and I choose an option and the recording says"next available agent", the line cuts. It happened five times in a row in five minutes just now. And I paid for all those calls!
Beware Washington Post does not seek approval for autorenewal upcharges. I subscribed at $150 annually, which was increased to $159 without notice or approval, and then to $180, despite the advertised current price being $170. I suggest turning off autorenewal and starting a new subscription at the introductory rate. Two can play this game.
Delivery "service" would have to improve to merely stink. It is NEVER delivered by the promised time of 6am. We are lucky if the carrier gets around to it by 9 or 10, and then it is with an attitude. Repeated calls to customer service either go unanswered or promises are made that are never kept. Often it takes 2-3 calls to even get a Sunday paper delivered. And the subscription rate in our area is over $800 a year! I didn't think it possible, but they have worse customer service than Comcast.
IF the editor of the Post thinks there are budget issues, she will get a wake up call when customers start canceling (as I am seriuosly contemplating) because of her decision to eliminate the Sunday Magszine and firing top notch talent. The fact is when you provide less and less...sections of the paper are getting smaller and smaller in both size and content, it makes a customer wonder if it's worth the increasing price. Although I go online from time to time, my eyes are being negatively affected, and so I rely on the printed paper. If the goal is to focus on younger readers, you're going to lose older readers. The recent decisions to eliminate the Sunday Magazine and the articles that draw in readers then it is sign that the Post is slowly going down the drain.
I have complained 2 times re our paper being thrown onto our driveway/yard instead of being placed on the porch (which extends the front of our house). We have lived in this house 40 years and the paper has ALWAYS been placed on the porch until the month of July. WE WANT THE PAPER BACK ON THE PORCH! Some mornings it is in the wet grass and the plastic sleeve hasn't even been tied. What is the problem? Why can't we have it ON THE PORCH????? We are not happy.
I love the Post but hate trying to pay my bill. There should be a simple Pay My Bill link online. I finally called customer service and the agent said there were problems with the process. I paid over the phone, could not add my customary tip for delivery and could not get a confirmation number. The agent did give me her operator number as confirmation. Get it together, please.
Delivery of papers on Waterbeach Place in Sterling VA amounts to the delivery person throwing them on the street rather than placing them in the tubes next to mailboxes that are specifically provided for newspapers. Picking up the papers is difficult for older subscribers. Can you tell the delivery person to place the papers in the tubes? Thank you.
My newspaper was not delivered this.morning and your website for reporting is ridiculous
I paid $1 for one month of the Washington Post online. I never intended to subscribe. I saw nothing that would have indicated that I was signing up for the long term, but was nevertheless charged for two additional months. It only stopped because I cancelled my subscription (I hope)!
When I called to complain and ask for my $20 back, the customer service rep. argued with me that I signed up willingly and should have known that to stop a subscription after one month I had to call the Post. He refused to believe that I saw no such "clear" statement that I was signing up with my $1 for an ongoing subscription. I will never read the Washington Post again.
On Sunday, January 19, 2020, I purchase a Sunday Washington Post, the paper was incomplete missing the TV Guide other; so I went back to the store to exchange for other paper but no other Sunday papers had a TV Guide. I paid $3.50 for a paper I am a senior citizen with only one income, I do not have money to waste and not get what I am paying for.
The store that I purchase your paper from is the Avenue Super Market, 5010 New Hampshire Avenue NW, Washington, DC 20011; their number is 202-726-1330.
In the past, I tried to have the Washington Post paper delivered to my home but for some reason, I never received the paper, so I cancel the subscription.
Thanks for your help in advance regarding the important matter.
Ms. Endra McPherson
[email protected]
202-882-0812
I tried this morning to start a vacation hold on your voice prompting system. Over the last few years a you have tried to "improve" it, instead it has gotten worse. Both my wife and I each tried and could not do it. Our current plan is to simply cancel our print subscription I so we don't have to go through this again. It is said when technology takes us backward.
The article titled :Official Corroborates Diplomat's Account of quid pro quo is totally false and needs immediate retraction...The U.S. Diplomat Tom Morrison testified that heard no wrong doing on the call and contradicted Taylor and Vinkerman's testimony...basically the Post lied using "FAKE NEWS"
You are going to have to start paying me if I can't get better service on weekends. Again today no paper I called and was told it would be delivered . I came home and no paper. This happens repeatedly and the lady says dvd will fix . Well nothing happens . And when I call your automated service it breaks up or gets the number wrong !! I know the Post is hurting but how about delivering the paper to people who pay and have a credible customer service department. If you don't want to deliver fine , then don't take my money!!! Also it's nuts in today's time there is no way of reaching anyone on weekend afternoons. Voice mails still existing!!! I'm really frustrated as he happens repeatedly and I am now losing money and tomorrow If I get the paper, the insert will not be there . I live in a 4 building complex and imagine I'm no alone ! How about some concern for your readers !! I want my paper and to be reimbursed for all the papers I was promised to receive and never did!!
HEADLINE -- WASHINGTON POST EXPRESS MANAGEMENT SCREWS OVER THE NICE GUYS WHO HAND IT OUT AT THE METRO BIG TIME. I just found out not only is the Express being discontinued but your management team gave the workers on the street that we meet EVERY MORNING 24 hours notice. You had an excellent product, and outstanding public relations with the friendly fellows at the metro, smiles at the ready and papers in their hands to share. I WISH I COULD TELL YOU TO YOUR FACES HOW SHAMEFUL YOUR APPROACH TO THIS HAS BEEN
I have been a digital subscriber for over a year now through Amazon. Can no longer read content that I pay for, so I cancelled. News Papers cry about the loss of subscriptions. When you have a bad product people will not continue to buy the bad customer service and bad product.
You are a good example of why the daily papers in this country will cease to exist. Bye, bye Washington Post.
I received an offer IN THE MAIL that said I could get the WP on Sundays for $0.89/week for a year. Offer included a WEBLINK to subscribe. Weblink came up INVALID. Called customer service to ask for valid link, was repeatedly told I couldn't do it online - that makes NO sense as the mailer included a link to do that very thing. Then, when the person I was speaking to kept asking me for billing info, which I was very clear from the beginning that I would not provide over the phone nor would I provide my credit card information via mail, and that I wanted to do this online, they wanted to transfer me to the ONLINE department of the WP. I had previous issues with the WP delivery service I had about 10 years ago and vowed I'd never get the WP again. I was reconsidering but now I'm glad I didn't. Print journalizm suffers not only because most people only want their content electronically but also, for those of us who like to actually read the physical paper, because customer service is so bad.
The Washington Post takes my money every month from my bank account but when I try to read an article on my computer
after a few paragraphs I am asked to subscribe again with $1. Some articles do
show up on my office computer at my gmail accoubut
not on my cell phone or ipad.
Please send me a phone number where I can reach someone to fix this.
Thanks,
Mel Howard Orlinsky
59 West 10th St
nyc ny 10011
I get the Sunday Washington Post. None came August 19th. I called early this morning and was advised by the automated message that it would be delivered later. It is now almost 12:30 and still no paper. My latest call tells me that the automated system is down for maintenance. My account phone number is 410 356-7155.
What can be done about delivery! This is not the first time that no paper was delivered. Also getting digital use of the the post is not the answer that I seek. I want today's paper delivered. If I can't get regular delivery I will consider canceling my newspaper delivery.
George Hirschbein
We have been Post subscribers for over 50 years and we have never had such
horrible delivery service, can't wait till our subscription expires mid July.
Have called the Post several times and get no where, we certainly can't see
spending another nickel for this outrageous so-called service we ARE NOT getting.
I know there will never be another renewal on our part.
This is from a faithful reader and subscriber. My day is not complete without my WAPO. However it seems foolish to me that in this time of trouble for print media and recent cost (again) increase that you have decided that I only need 6 daily papers instead of 7. That is what this silliness of the "Sunday Early Edition" means. There is no Saturday paper at all, even if one turns up on the doorstep. It is basically the same content as the one that comes on Sunday.It deprives the reader of several parts of the paper that used to appear on Saturday. To call this 7 day subscriber service is very disappointing at the least and more likely flat out dishonest! I want my Saturday paper back to fulfill the 7 day a week subscription if you please.
I really don't understand why there are so many problems reported by Washington Post customers. I have been subscribing to the POST for many years. When I lived in my house I received the POST everday without fail. Now tht I live in an apartment I have only had one day when the POST was not delivered . I zm very pleased.
2013 December 3: Happily reporting that I was able to contact customer service on the phone this morning. The contacted delivery guy and he dropped off the Sunday paper at my door. Also agent documented to have 2014 calendar mailed to us.
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My original posting 2013 Dec 2:
I did not receive my Sunday Dec 1st 2013 paper yesterday and the last two weekends it has not include the inserts. Also, I did find out today that I should have gotten your 2014 calendar a couple of weeks ago but I haven't. I would appreciate your attention, assistance, and plan for resolution :-)
I love the Washington Post -- my distributor and my carrier -- Unlike like most jobs, their job is 365 days a year.. rain ... sleet ... snow and my paper is always there. I can't think of any other product I can get delivered to my house daily and cost under $1 for the weekday paper and under $2 for the Sunday paper. I get over $2 worth of coupons so the Sunday paper pays for itself.
They've always been very responsive. When I've called to complain about a missing paper, they've delivered a new one or not charged me for it. At one point when I had a bad delivery person and it was missing several days in a row they had a manager call me to apologize and they made sure it was fixed.
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