WebEx Customer Service

Tried 3 times to join AOAO meeting and could not due to the lack of support with Webex. I have used Zoom several times and find it a lot easier to use and have asked AOAO to switch to Zoom.

The customer support is incredible, they sent me a wrong invoice, they did not want to reimburse me, they are answering like once/week without any result and always a new person that does not read what we discussed before with the previous person.
This is a model exactly like you should not have customer support! I will never user CISCO products/software because of this

YOU GUYS SUCK. 35 mins on hold and then I get hung up on!!?? I am going to tell my school to cancel our service. All of the teachers are saying the same thing! you suck!

There is no support. It's not just bad. It doesn't even exist. Go to the Contact Us page and try to get support. You'll get absolutely no where.

After having used Webex for five and a half years and paying their fee, they won't let me cancel my account without paying another almost full year fee. They say I cannot cancel because of contractual obligations. We have paid for FIVE AND A HALF YEARS and they tell us that our contractual obligations are not fulfilled?? Absolutely disgusted with their attitude. STAY AWAY from these guys. There are many other, better services available out there. No wonder they are losing out - complete lack of customer service.

Do not do business with this company, even very simple support requests won't be resolved. They don't support America and have outsourced 100% of their work force to India. Support is abysmal!

WebEx customer service is the worst. it was to terrible we canceled our business account and then they charged us for an early cancel fee. Worst, worst, worst we have ever experienced.

I have been trying for a week now to resolve a technical issue with storage capacity. Despite ringing a UK number I ended up speaking to same call centre (in India!) that I spend 1/2 an hour on to yesterday that couldn't help me! I came across this site whilst searching for a WebEx complaints process but from the comments posted here I can see they dont have one! Hmmmm wonder why??

Every time I call in to get yet another issue fixed, the tech support always wants to blame the end user. Our company has had more issues than I can even count, but rest assured that there will be no auto renewal, or further business with Web Ex. I believe we have enough proof that they are unreliable and have breached the contract, but lawyers cost more than just riding out the contract. BE ADVISED! SHOP WITH OTHER OPTIONS BEFORE YOU GET INTO A CONTRACT WITH WEB EX BECAUSE THE OTHER OPTIONS ARE NOT ONLY MORE RELIABLE, INTUITIVE, AND USER FRIENDLY, BUT ALSO CHEAPER BY A LONG SHOT!

I am getting calls from collections.
Even though I have paid my bill and furnished a copy of my cancelled check.
It will be 1 year in November that I have been trying to get this resolved.
What is their problem?

THe worst. Unable to access because goes into a sign in loop where after you log in it asks you to sign in taking you back to login.

Worst Services.I did inquire about a toll free number for Asia countries as we have many clients in Asia. The support guy informed me that I have the feature in my account and can use it. I was not informed what so ever about the cost. Today i got an email stating that i am charged for Audio program. I have been charged for each meeting I had ,using the account whether its US/CA or any other country. No perfect response no explanation. They just discriminating people.

Customer support is useless. I'm cancelling my subscription after 4 years. WebEx works great however when there is a problem you might as well just talk to the wall.

It's painfully difficult to contact their technical support. The only way I found a phone number is on this site, and it appears that they have no email tech support at all.

I HATE webex!!! It makes me choose a long and difficult password and I must have written one character wrong. It won't let me reset the password for 24 hours--I have a webinar scheduled in 12 hours. I can't even send them a complaint because one has to log in to ask for help. It is a horrible company. I am going to move to Go To Meeting.

Why am I losing the countries that I communicate with?

I have been with Webex for 5 years and the service has been somewhat frustrating throughout that time but I just have not gotten around to shopping. I just received an email last week letting me know that I will no longer have audio service in the Middle East and Eastern Europe regions... What! That is who I communicate with because of servicing the oil industry. It is absolutely impossible for me to continue service and it is expensive to say the least.

I would rate Webex service from 1 - 10 as a 4 because they are very expensive, difficult to use, and customer service sucks.

Webex it is too late for me but you need t get your stuff together.

Thank good I found this website. I have been trying to buy their products for 4 weeks now. The only thing that stopped me was the fact that it takes 2 weeks to receive an email from a sales person and that they send you emails asking questions and then take weeks to answer.

Sick and tired of getting transferred to India! Every time that I have a problem, I am even more frustrated after I place the call. Due to all the problems that I am having, I am going to look elsewhere. When are you going to learn that you cannot sacrifice service to save a buck. There are many other competitors out there and I have already looked else where.

FYI - Webex... Did a cost comparison with GoToMeeting and I am going to save 40% by going to them and not losing any features. Get your service right or you are going to continue to lose customers!

Horrible customer service...Tricky subscription renewals. They Auto-Renew your contract without letting you know. Auto-renew option is by default and can not find to disable it in the management screen.

I signed up for a free trial to Webex today in the UK. I set up a meeting with a couple of clients in Germany. However it would only supply a UK dial-in number.
The help screens said that I should have an option when setting up the meeting to choose giving international dial in numbers. This is not the case.
While going around the help pages the Knowledge Base fung with an Error on 3 occasions.
I eventually, after 45 minutes of trying on-line to get some help, rang their support line. On 4 occasions the support line dropped before I got a chance to speak with a support person. On the 5th attempt I got through but the agent was less than helpful. First she said there was no option to do what I wanted and then agreed that I should have that option. Then the audio of the call gave problems apparently my voice kept fading. Eventually she just put the phone down on me.
Wish I had never bothered. On the Webex web site there is no way of escalating an issue or complaining.

I just read the positive comment for Webex and I could not help but think that person works for them. Their comment is completely contradictory to my experience that I have had with them and I have called in numerous times and it is the same experience. Nice try Webex guy! As you scour the web trying to clean up the mess that Webex leaves behind, the former Webex clients know the truth.

I too have been caught in WebEx's "auto-renew" policy. The technology I have used for years works fine and is dependable, but making an administrative or billing change is proving to be a challenge. I'll see if the Attorney General of North Carolina can get their attenion.

I am not a Webex customer. However I have just received 8 phone calls in 10 minutes from a computer "welcoming me to webex". I have just spent 30 minutes trying to fix the problem. The people in India are no help. Tried to connect me with her supervisor, and after 10 minutes of waiting, hung up.
Any suggestions to stop this?

Wow, I wish I had found this site before I started with WebEx. I'm fighting bad credit card charges and will definitely avoid doing any further business with them.

How are they still operating?

I have been a WebEx customer for 11 years. During the past month or more you have removed a longstanding capability of being of being able to access a remote presenter and control his screen including elevated UAC programs.

I opened an incident with your tech team and this feature was not going be added back again and I was directed to your support center product, which cost much more money.

You did not grandfather current users in but just left us without needed capability.

I have to cancel my account and move to teamviewer

This number did get me to a person. I haven't been able to get my invoice and going through emails has taken 3 days. The person on the phone was very friendly and did get my problem resolved in about 10 minutes.

I am a new WebEx user and I have to say, when I first joined I was completely frustrated and lost. I called into Tech Support one day because I was having issues setting up a conference call. They directed me to my dedicated rep and I can now reach out to him directly if I ever need any kind of help!

I just called into support because I was locked out of my meeting and they were able to help me resolve this issue right away. They were very friendly and realized this was a time sensitive request.

WebEx is awesome and the customer service is the best I have ever experienced! All accounts are aligned to a dedicated customer service rep (or in some cases a team of a few people). Where else can you get that kind of service? I assure you not from GoToMeeting. They do have a customer service department located both in India and in America. However, the majority of accounts are aligned to the America team which is then broken down into individuals that manage each account. If you cant get in touch or dont know who your dedicated rep is, call 866-236-6864 and they will get you to the right contact. This is what I did and I was transferred immediately to my rep. I cant say enough good about my experience with WebEx.

Although I understand everyone's frustration with the 'auto-renew' contract that WebEx has, I can't help but ask how you can miss something like that. My legal department scours new contracts for hidden terms or fees before signing ANYTHING, so I don't understand how something like that can go unnoticed. As long as the terms and conditions of the contract are read carefully before signing, there won't be any surprises. Keep in mind that a contract is a contract for a reason. If we could go around breaking contracts anytime we want, whats the point in having one in the first place?