Weslo Customer Service

I have a cadence 250 DR that is going on 22 years old I have used it 5 days a week it has all the original parts belt and motor and still works absolutely fine

Hi I was given a weslo cadence G 40 theadmill. It didn't have a manual with it. I found a manual online can you sende one ? Also the online manual says not to use silicone oil on the waking deck stating that it would damage the pre lube deck.its a old thread mill shouldn't I lube it? If no one silicone oil what do I use to apply to the running deck thread ? And where do I buy it ? I plan on keeping this nice threadmill and buying parts when needed from your company. Please reply id like to start using it this coming week. Thankyou and God Bless Always

Left my number for area code 913 this morning for a callback re: my Cardio Glide challenge. The time now is 5:15 P.M. and no callback. Thanks for poor service!

Customer service is terrible. We bought a new Weslo Pursuit bike and the display does not work. We have spent hours on hold every day for five days and still have not solved our problem. Finally got a call back today, but found out that we need to be in front of the bike to take a picture and down load the app to find the problem. Problem is we cannot be sitting home all day to wait for a telephone response. Based on customer comments no one is happy with the service. Had I known this, I would have never purchased a weslo product. I will let others know so they do not make fee same mistake.

I'm going to be brief and to the point. Bought the Weslo cadence G 5.91 during shipment the box came mangled. Needless to say parts were cracked abs tweaked. Emailed complaint and received replacement parts. But the parts replaced have the wiring going all thru them and it's very complicated to require it. Especially with no manual or assembly direction for that particular replacement that involves all the wiring. I don't see how u expect a person woman or man to change those parts out knowing it's dealing with the whole wiring system. Really?? Do u not have a technician that can come and assemble it who knows what he is doing. This is very stressful to just ship these parts out knowing what they entail. Thankyou and would appreciate some good news.

I just need another belt for my Weslo cross cycle. I called customer service, pushed 2 like their web page says to, then was on terminal hold.

My Weslo Pursuit G 3.1 manual says "press the tabs on the sides of the resistance control". There are NO tabs on the sides of the resistance control. HELP. Ron Desrosiers

I bought a Weslo treadmill and a sticker on it states I need to "activate" to "unlock" it. I went to the ifit website given and followed their instructions. I reluctantly gave ifit credit card info to have them tell me how to unlock YOUR product. As instructed I pressed the "ifit" button for 30 seconds but the treadmill will not start.

What kind of rip-off are you pulling on your customers?

I Am Very Upset With Weslo. I Purchased A Weslo Crosswalk 5.2t. It Is A Fabulous Treadmill. Well Made, Super Installation Instructions And A Big Note Stating Your Smart Treadmill Is Currently Locked. It Will Not Start Until You Go To Ifit.com/activate.
This Is A Giant Lie...let Me Repeat Lie. Weslo, You Know It's A Lie. After An Hour Searching Because I Knew I Was Not The First With This Problem. The Answer Is To Use It In Manual Mode Just Hold Down The Stupid Ifit Button For 30 Seconds And It Works Fine. You Are Doing A Disservice To Your Loyal Customers. I Bought A Weslo Because I Just Wore Out A 24 Year Old Weslo. I Hope You Take This Seriously. You Can Reach Me At [email protected]

Weslo is terrible. They don't email back and their phone line is horrendous. We needed to get our treadmill fixed (purchased the extended warranty thank God) but it takes a while to get the replacement parts and a person has to come out and fix the treadmill. His schedule is weird and he's only available weekdays (when normal people work!). So stupid. Just don't buy from Weslo.

customer service is lacking. no call back received yesterday. closed for company function today. is anyone working at customer service?
i need a manual or printout for a weslo cadence 4250 treadmill.
please advise how to get this sent to me asap.

Display reads "hello" ONLY over and over.
PLEASE HELP

I can leave get through to a live person. it keeps saying it doesn't recognize my registration when i know i have entered all the accurate information. it then hangs up.

I bought my Weslo treadmill almost a month ago. Paid them an extra $119 to have someone come to our home and install it. It took more than the 5 days they alow to here from the technician and after several calls to them the guy finally calls back at day 8 very apologetic. We finally get him to our home and in the middle of the install he realizes the wire harness is broken due to the shipment and now has to order the part. Another 7-10 days. He says he will come right back out once the part is delivered to our home. Part has been here since Friday. Can't get a hold of this guy, he doesn't answer, doesn't return call or even give a courtesy call to say hey I'm sorry but I'm very busy. So now we wait another week as my treadmill is sitting in my basement half put together. So disapponting at this point as I've seen nothing but good reviews about this company. Weslo you need to find a better technician cause this guy told us he travels all over the US doing this and there's know telling where he is at this point but in the mean time here I wait once again. Customer service did say that I could go with another company but would have to wait another 5 days to hear from someone. What kind of business is this. THey didn't wait 5 days to process my $$ but yet here we are still waiting.

Disappointed customer in Colorado

Not a good experience. asked for assembly of my new treadmill. Somebody called and said they would be here on December 15 between 8 and 9 am. and left a phone number to call and confirm. I called the number and there was no option to leave a message to confirm the appointment. I called several times with no result. I call the 800 number for help and all the receptionist could say is that she would have the technician call me. so far no call from the technician. I believe i will return the treadmill and find a different place to buy a treadmill.

Terrible and appalling customer service. I had a treadmill that I bought in a store and had to assemble. A very large part was missing. 7-10 days later it came, with nothing attached to it(which was supposed to come assembled in the box) In short, two months later, I STILL couldn't use it because of more missing parts (3 orders later) Every time they mail you something, no matter how many times they have had to mail you something you have to wait at least 7 days, most of the time more. Ridiculous and horrible communication. DO NOT buy from these people, you will never get what you need when you need it. Service techs were the same-no communication and they will not tell you if they can't make their appointment. The company as a whole is not apologetic in any way, shape or form. I will NEVER buy from them again!

The treatment I received from these people was abysmal.

I purchased an exercise bike that had missing pieces, so I phoned them up. I was on hold for two hours and then was told that their customer service line was closed. I tried again the next day. I was on hold for two hours again but this time spoke with someone. They told me I had an older model and they would have to wait a month until they got to parts, which was ridiculous but I had no other option.

I waited that month and tried again. They still didn't have them! At this point I was furious and complained heavily. In the end they ended up opening a sealed box and taking out the parts and sending them to me.

DO NOT BUY FROM THESE PEOPLE. They are simply the worst.